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Course Overview Learn the Latest Skills | Acknowledged by CPD & QLS | MCQ Based Exam & Tutor Support | Interactive Video Training  Nail care entails becoming completely knowledgeable about the intricacies of the nail units, gaining the ability to identify specific nail issues while healing regular wear and tear, and providing nails with a expert level of beauty. Our Nail Technician Diploma teaches you the latest nail technology, manicure, pedicure and acrylic nail application. In addition, you will master the fundamentals of hygiene, salon administration, upkeep, aftercare, and the skills required to provide these services. Finally, it will offer great advice for launching a nail salon or technician business. What Will You Learn? Learn all about the intricacies of the nail unit and understand different nail conditions, and how to adapt the treatment accordingly Understand nail technology and what a nail technician does Understand the importance of consulting with your clients, offering guidance and giving clients clear instructions on how to care for their nails moving forward Explore the concepts and techniques of nail art The importance of health and hygiene and how to keep your workstation clean at all times Learn how to provide manicures, pedicures and different nail treatments to clients How to kickstart a successful nail technician business What classes are included in this package? Earn a digital certificate upon successful completion acknowledged by UK and internationally acknowledged lesson There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This Nail Technician Diploma CPD acknowledged course is suitable for anyone interested in learning the process of pedicures, manicures, nail art and more. The skills and knowledge gained from the program will help experts kickstart a profitable nail technician career. Career Path Training offered by the Nail Technician Diploma could potentially benefit a range of roles, but would particularly enhance careers in: Nail Technician Beauty Salon Owner Nail Technology Educator Manicurist Pedicurist Beauty Therapist Beautician Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. Certificate of Achievement from Janets After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Nail Technician Diploma, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Module 01: Nail Technician Module 02: General Anatomy Module 03: Skin Structure, Growth, and Nutrition Module 04: Anatomy of Nail Module 05: Equipment for the Technician Module 06: Tools and Techniques Module 07: Basics of Chemistry and Chemicals Module 08: Nail Product Chemistry Module 09: Manicure Module 10: Pedicure Module 11: Nail Diseases and Skin Problems Module 12: Artificial Nails Module 13: Nail Art Module 14: Safety Practices Module 15: Career Prospect and Business Preparations Module 16: UK Legislations and Pandemic Implications

Overview of Urban Farming and Gardening Join our Urban Farming and Gardening course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Urban Farming and Gardening course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Urban Farming and Gardening course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Urban Farming and Gardening Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Urban Farming and Gardening. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Urban Farming and Gardening course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Urban Farming and Gardening is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Urban Farming and Gardening course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Urban Farming and Gardening Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 1: Introduction to Urban Farming and Gardening 00:15:00 Module 2: Essential Gardening Tools and Equipment 00:15:00 Module 3: Planning and Budgeting for Urban Farming 00:14:00 Module 4: Soil Preparation and Planting Techniques 00:14:00 Module 5: Pest Management and Plant Health 00:15:00 Module 6: Sustainable Practices in Urban Farming 00:14:00 Module 7: Plant Care and Harvesting 00:14:00 Module 8: Design and Construction for Urban Gardens 00:00:00

Embark on a transformative journey into the realm of AutoLISP programming with our comprehensive course titled 'Complete AutoLISP Programming.' Crafted with precision and expertise, this course is not just a curriculum; it's a key to unlocking a world of possibilities within AutoCAD customization. Imagine seamlessly creating macros for essential commands, mastering AutoLISP rules, variables, math functions, list functions, user input functions, object handling functions, selection sets, conditionals, and delving into the intricacies of AutoCAD objects and data models. Authored by industry experts, this course goes beyond the basics, providing a Quick Win Demo and hands-on projects that reinforce your newfound skills. Learning Outcomes Develop a deep understanding of AutoLISP programming rules, enabling you to create efficient and customized AutoCAD commands. Master the application of AutoLISP variables in real-world programming scenarios, honing your skills through practical exercises. Acquire proficiency in AutoLISP math functions, empowering you to perform complex mathematical operations seamlessly within AutoCAD. Unlock the potential of AutoLISP's list functions, gaining the ability to manipulate lists for enhanced program functionality. Explore AutoLISP's user input functions, object handling functions, and delve into the intricacies of conditionals and equality functions. Why choose this Complete AutoLISP Programming course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this The Complete AutoLISP Programming course for? CAD enthusiasts and draftsmen seeking to elevate their AutoCAD customization skills. Architects aiming to streamline and enhance their design processes. Engineers looking to automate repetitive tasks and boost productivity. Students and professionals in the fields of architecture, engineering, and design. Anyone with a passion for programming and a desire to delve into the world of AutoCAD customization. Career path AutoCAD Programmer: £35,000 - £45,000 CAD Automation Specialist: £40,000 - £50,000 Architectural Technologist: £30,000 - £40,000 Engineering Design Consultant: £35,000 - £45,000 BIM Specialist: £40,000 - £50,000 Project Manager (CAD): £45,000 - £55,000 Prerequisites This Complete AutoLISP Programming does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete AutoLISP Programming was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unit 01: Introduction Module 01: Introduction 00:01:00 Module 02: Course Outline 00:05:00 Module 03: Introduction to AutoLISP 00:02:00 Module 04: Who is this Course for? 00:02:00 Module 05: What will I Learn? 00:01:00 Module 06: About the Author 00:02:00 Module 07: Why Learn AutoLISP? 00:02:00 Module 08: Tools 00:04:00 Unit 02: Quick Win Demo Module 01: Create Zoom Command Macros 00:13:00 Module 02: Create Layer Command Macros 00:10:00 Module 03: Create Insert Command Macros 00:07:00 Module 04: Create Audit Commands 00:06:00 Unit 03: AutoLISP Rules Module 01: AutoLISP Rules 00:05:00 Unit 04: AutoLISP Variables Module 01: Understanding AutoLISP Variables 00:05:00 Module 02: Using Variables in a Real World Program - Part 1 00:08:00 Module 03: Using Variables in a Real World Program - Part 2 00:08:00 Module 04: Using Variables in a Real World Program - Part 3 00:05:00 Module 05: Using Variables in a Real World Program - Part 4 00:07:00 Unit 05: AutoLISP Math Functions Module 01: Math Functions in Theory 00:06:00 Module 02: Math Functions by Example 00:15:00 Unit 06: AutoLISP's List Functions Module 01: List Functions Theory - Part 1 00:06:00 Module 02: CAR Function - Demo 00:02:00 Module 03: CDR Function - Demo 00:02:00 Module 04: CADR Function - Demo 00:02:00 Module 05: CADDR Function - Demo 00:02:00 Module 06: CAAR Function - Demo 00:02:00 Module 07: CDDR Function - Demo 00:01:00 Module 08: List Functions Theory - Part 2 00:05:00 Module 09: list Function - Demo 00:01:00 Module 10: cons Function - Demo 00:02:00 Module 11: nth Function - Demo 00:01:00 Module 12: Foreach Function - Demo 00:04:00 Module 13: List Functions Theory - Part 3 00:05:00 Module 14: Assoc Function - Demo 00:04:00 Module 15: Subst Function - Demo 00:06:00 Module 16: Last Function - Demo 00:02:00 Module 17: Reverse Function - Demo 00:02:00 Unit 07: AutoLISP's User Input Functions Module 01: User Input Functions Theory - Part 1 00:05:00 Module 02: User Input Functions Theory - Part 2 00:04:00 Module 03: GetPoint Function - Demo 00:02:00 Module 04: GetInt Function - Demo 00:03:00 Module 05: GetString Function - Demo 00:04:00 Module 06: GetReal Function - Demo 00:02:00 Module 07: GetDist Function - Demo 00:04:00 Module 08: GetCorner Function - Demo 00:04:00 Module 09: GetAngle Function - Demo 00:10:00 Module 10: GetKword Function - Demo 00:05:00 Unit 08: Object Handling Functions Module 01: Object Handling Functions - Theory 00:04:00 Module 02: Entsel Function - Demo 00:03:00 Module 03: Entnext Function - Demo 00:03:00 Module 04: Entlast Function - Demo 00:02:00 Module 05: Entget Function - Demo 00:04:00 Module 06: Object Handling Functions - Exercises 00:02:00 Module 07: Object Handling Functions - Solutions to Exercises 00:06:00 Unit 09: AutoLISP's Selection Sets Module 01: Selection Sets - Theory 00:08:00 Module 02: Ssget Function - Demo 00:11:00 Module 03: Ssadd Function - Demo 00:05:00 Module 04: Ssdel Function - Demo 00:03:00 Module 05: Ssmemb Function - Demo 00:03:00 Module 06: Ssname Function - Demo 00:03:00 Module 07: Sslength Function - Demo 00:05:00 Module 08: Selection Sets - Exercises 00:04:00 Module 09: Selection Sets - Solutions to Exercises 00:13:00 Unit 10: Conditionals And Equality Functions Module 01: Using If and Progn Statements 00:05:00 Module 02: Using While and EQ Functions 00:05:00 Module 03: Using Cond and And Functions 00:04:00 Unit 11: AutoCAD Objects - Data Model Module 01: AutoCAD Objects: Re-examined (Part 1) 00:04:00 Module 02: AutoCAD Objects: Re-examined (Part 2) 00:05:00 Module 03: Line Object: Re-examined (Demo) 00:05:00 Module 04: Circle Object: Re-examined (Demo) 00:04:00 Module 05: Text Object: Re-examined (Demo) 00:08:00 Module 06: Dimension Object: Re-examined (Demo) 00:11:00 Module 07: Block/Attribute Object: Re-examined (Demo) 00:28:00 Unit 12: Symbol Table And Dictionary Handling Functions Module 01: Symbol Table and Dictionary-Handling Functions - Theory 00:05:00 Module 02: Tblsearch - Demo 00:13:00 Module 03: Tblnext - Demo 00:09:00 Unit 13: Hands-On Projects Module 01: CDIM - Project 00:12:00 Module 02: CHSTYLE - Project 00:16:00 Module 03: EXTATTR - Hands-On Project 00:26:00 Unit 14: Conclusion Module 01: Conclusion Message and Thank you! 00:01:00

Imagine entering a realm where English prose and mathematical formulas dance together in perfect harmony, creating a tapestry of information that nourishes your mind and soul. This is what our Functional Skills Level 2 - Maths and English course promises - a symbiotic blend of numerical precision and linguistic elegance that empowers you to unlock your full potential. As you delve into the intricacies of multiplication, decimals, and grammar, you'll find yourself armed with the tools to conquer academic and professional challenges with ease. Each lesson is a stepping stone towards mastery, with expertly crafted content that makes learning feel like a thrilling adventure. The interactive lectures and practical exercises are your companions on this journey, guiding you towards a realm of clarity and confidence. No longer will you feel daunted by complex word problems or perplexed by the intricacies of sentence structure. Instead, you'll embrace them as opportunities to showcase your newfound prowess. As you emerge from this transformative experience, you'll find yourself not just proficient, but fluent in the language of Maths and English. Your enhanced skills will open doors to new opportunities, enabling you to communicate more effectively, solve problems with precision, and excel in your academic and professional pursuits. Learning Outcomes Apply multiplication techniques for digit numbers 11, 22, 33. Understand and utilise decimal and fraction conversions. Solve word problems involving ratios and proportions. Gain proficiency in basic grammar and sentence structure. Develop skills for accurate spelling and punctuation use. Understand operations on integers and rational numbers. Solve complex problems using BODMAS rules. Why Choose This Course Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this course for? Students aiming to enhance their Maths and English skills. Professionals seeking to improve their linguistic abilities. Individuals preparing for competitive exams. Anyone interested in expanding their academic knowledge. Individuals seeking to develop critical thinking skills. Career Path Increased eligibility for jobs requiring strong Maths and English skills. Writer or Editor Communications Specialist Data Analyst Teacher or Tutor in Maths or English Administrative or Office Professional. Salary range in the UK: £20,000 - £40,000, depending on the field and position. Certification  Upon completion of the Functional Skills Level 2 - Maths and English course materials, you are eligible to take a written assignment test either during or post-course. Successfully passing the test allows you to obtain the PDF certificate for £5.99. Additionally, you may order an original hard copy certificate at an extra cost of £9.60. Prerequisites  There are no prerequisites or prior qualifications required to enrol in the Functional Skills Level 2 - Maths and English course. This programme has been professionally developed to be compatible with all PCs, Macs, tablets, and smartphones. Conveniently access the course content from any location at any time, provided you have a reliable internet connection. Course Curriculum Functional Maths Training Course Lecture 1 Introduction 00:02:00 Lecture 2 Multiplying any digit number by 11, 22, and 33 00:09:00 Lecture 3 Integers and ordering of integers 00:06:00 Lecture 4 Addition and Subtractions of Integers 00:07:00 Lecture 5 Operations on Integers 00:04:00 Lecture 6 Multiplication and Division of Integers 00:04:00 Lecture 7 Powers of Integers (Exponents) 00:04:00 Lecture 8 Complete knowledge about factors and multiples 00:06:00 Lecture 9 Divisibility tests for 2,3,4,5,6 00:07:00 Lecture 10 Divisibility rules 7,8,9,10,11 00:06:00 Lecture 11 Prime Factorization 00:06:00 Lecture 12 Highest Common Factor HCF 00:10:00 Lecture 13 Least Common Multiple LCM 00:16:00 Lecture 14 Relation between LCM and HCF 00:04:00 Lecture 15 Classification of Fractions 00:04:00 Lecture 16 Convert mixed to improper and improper to mixed fractions 00:03:00 Lecture 17 Equivalent Fractions 00:04:00 Lecture 18 Comparing Fractions after converting to like fractions 00:09:00 Lecture 19 Reducing a fraction to lowest term 00:04:00 Lecture 20 Addition and subtraction OF fractions 00:08:00 Lecture 21 Multiplication and division of fractions 00:11:00 Lecture 22 Word problems on fractions 00:16:00 Lecture 23 BODMAS and rules to remove brackets 00:03:00 Lecture 24 Simplify expressions using BODMAS rules 00:05:00 Lecture 25 Simplify expressions involving fractions using BODMAS 00:07:00 Lecture 26 Decimal numbers in relation to fractions 00:08:00 Lecture 27 Like and unlike Decimals 00:05:00 Lecture 28 Ordering of Decimal numbers 00:10:00 Lecture 29 Addition and subtraction of Decimal 00:07:00 Lecture 30 Multiplication of Decimal 00:03:00 Lecture 31 Division of Decimal 00:05:00 Lecture 32 Rational number 00:02:00 Lecture 33 Representation of Rational Numbers on Number line 00:04:00 Lecture 34 Determining which fraction is terminating or non terminating 00:05:00 Lecture 35 shortcut method of writing decimal expansion of fraction to decimal 00:08:00 Lecture 36 Rounding to whole number 00:06:00 Lecture 37 Rounding to required number of decimals (1 d.p. ) 00:05:00 Lecture 38 rounding to significant digits 00:07:00 Lecture 39 Practice question on three methods of approximation 00:05:00 Lecture 40 Estimation 00:05:00 Lecture 41 Scientific Notation 00:07:00 Lecture 42 Operation on numbers when they are in scientific notation 00:06:00 Lecture 43 Percentage to fraction and fraction to percentage 00:06:00 Lecture 44 Percentage of a quantity and conversation to decimal 00:06:00 Lecture 45 Expressing one quantity as percentage of another quantity 00:06:00 Lecture 46 Finding increase decrease percent 00:05:00 Lecture 47 Uses of percentages-Word Problems 00:09:00 Lecture 48 Ratio- How to express as simple ratio 00:09:00 Lecture 49 How to compare Ratios 00:04:00 Lecture 50 Word problems on finding ratios 00:07:00 Lecture 51To divide a given quantity into a given Ratio 00:11:00 Lecture 52 Proportion 00:04:00 Lecture 53 Practice problems on Proportion 00:06:00 Lecture 54 Continued proportion 00:06:00 Lecture 55 Direct Variation ( or proportion) 00:04:00 Lecture 56 Problems based on Direct proportion 00:10:00 Lecture 57 Inverse Variation ( or proportion) 00:10:00 Lecture 58 Multiple Ratios 00:10:00 Lecture 59 Basics - Profit and Loss 00:04:00 Lecture 60 More practice problems on Profit & Loss 00:06:00 Lecture 61 Selling price formula and Problems 00:04:00 Lecture 62 Cost price formula and Problems 00:03:00 Lecture 63 Higher problems on Profit and Loss 00:08:00 Lecture 64 Basics - Discount.mp4 00:05:00 Lecture 65 Practice problems on Discount 00:04:00 Lecture 66 Tax 00:06:00 Functional skills English Introduction to the Course 00:13:00 Basics of Grammar 00:16:00 The Basics of Sentence 00:11:00 Structure of Sentence 00:19:00 Question 00:13:00 Punctuation & Capitalisation 00:24:00 Spelling 00:27:00 Common Mistakes and Ways to Improve 00:21:00

Overview This Hormone Health & Testosterone Course will unlock your full potential and will show you how to excel in a career in Hormone Health & Testosterone Course. So upskill now and reach your full potential. Everything you need to get started in Hormone Health & Testosterone Course is available in this course. Learning and progressing are the hallmarks of personal development. This Hormone Health & Testosterone Course will quickly teach you the must-have skills needed to start in the relevant industry. In This Hormone Health & Testosterone Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Hormone Health & Testosterone Course skills to help you advance your career. Acquire a comprehensive understanding of various Hormone Health & Testosterone Course topics and tips from industry experts. Learn in-demand Hormone Health & Testosterone Course skills that are in high demand among UK employers, which will help you to kickstart your career. This Hormone Health & Testosterone Course covers everything you must know to stand against the tough competition in the Hormone Health & Testosterone Course field.  The future is truly yours to seize with this Hormone Health & Testosterone Course. Enrol today and complete the course to achieve a Hormone Health & Testosterone Course certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Hormone Health & Testosterone Course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Hormone Health & Testosterone Course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Hormone Health & Testosterone Course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Hormone Health & Testosterone Course is suitable for anyone aspiring to start a career in Hormone Health & Testosterone Course; even if you are new to this and have no prior knowledge on Hormone Health & Testosterone Course, this course is going to be very easy for you to understand.  And if you are already working in the Hormone Health & Testosterone Course field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Hormone Health & Testosterone Course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Hormone Health & Testosterone Course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Hormone Health & Testosterone Course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Hormone Health & Testosterone Course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Introduction Course Overview & What you will learn 00:02:00 The Endocrine System Explained Hormones Introduction 00:02:00 The 3 Types Of Hormones 00:03:00 The Endocrine System explained 00:04:00 Cholesterol, Hormones And Heart Disease 00:04:00 Module 02: Drugs and Their Effects 00:40:00 Individual Hormones Explained Overview: Most Important Hormones 00:01:00 Insulin 00:04:00 Glucagon 00:02:00 Adrenaline 00:03:00 Cortisol 00:04:00 Ghrelin 00:02:00 Leptin 00:03:00 Thyroid Hormones 00:02:00 Estrogen 00:03:00 Growth Hormone 00:01:00 Testosterone 00:01:00 Optimizing Testosterone Levels: Introduction Testosterone Explained 00:03:00 Why testosterone is also important for women 00:02:00 How to check if you suffer from low testosterone levels 00:04:00 Diet Strategies To Boost Testosterone & Balance Hormones Diet Introduction 00:01:00 Calories & Testosterone 00:04:00 Carbohydrates & Testosterone 00:02:00 Fat & Testosterone 00:02:00 Protein & Testosterone 00:01:00 Meal Timing & Testosterone 00:03:00 Setting Up Your Diet Setting Up Your Diet Overview 00:01:00 How to determine your calorie maintenance level (TDEE) 00:03:00 How to track calories 00:05:00 Ideal Protein Intake 00:01:00 Ideal Fat Intake 00:01:00 What about the remaining calories 00:02:00 Determining Meal Structure 00:03:00 Quality Protein Foods 00:01:00 Quality Fat Foods 00:01:00 Adjusting your diet for weight loss 00:05:00 Adjusting Your Diet For Muscle Gains 00:04:00 Cheat Meals & Cheat Days 00:05:00 Testosterone Boosting Workout Workout Introduction 00:02:00 The best gym exercises to boost testosterone 00:03:00 Muscle Building Formula 00:07:00 Progressive Overload 00:03:00 How to set up your workout 00:01:00 Your Gym Workout Routine 00:06:00 Bench Press 00:01:00 Squats 00:01:00 Military Press 00:01:00 Deadlift 00:01:00 Lat Pulldown 00:01:00 Underhand Grip Row 00:01:00 HIIT Explained 00:07:00 How To Design Your HIIT Workout 00:05:00 How To Design Your HIIT Workout 00:05:00 Rest & Sleep Rest & Sleep Introduction 00:02:00 Sleeping Correctly 00:04:00 6 Tips to fall asleep faster 00:03:00 Supplements for better sleep 00:02:00 Lifestyle Improvements Lifestyle Improvements Introduction 00:01:00 Body language 00:04:00 Managing Stress 00:05:00 The Right Foods To Reduce Stress 00:03:00 Work and life balance 00:04:00 Cold Showers 00:03:00 BPA 00:02:00 Sex 00:02:00 Alcohol 00:02:00 Supplements Testosterone Supplements Introduction 00:01:00 Maca 00:02:00 Tribulus 00:02:00 Vitamin D 00:02:00 Zinc 00:01:00 DHEA 00:01:00

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Updated On: April 2024 All good organisations know the importance of a good HR (Human Resources Training) department. And as remote working has become a popular choice among employees and employers, the way HR Management works has changed dramatically in the last few years. Get essential HR Management skills for 2024. Enrol in this HR Management, UK Payroll & Tax Accounting course to learn every on-demand HR Management skill that employers are looking for nowadays. The Advanced Diploma in (HR) Human Resources at QLS Level 7 Training Offers the Following Courses: Course 01: (HR) Human Resources at QLS Level 7 Course 02: Diploma in Recruitment Management Course 03: UK Payroll Management Course 04: Tax Accounting Course 05: Business Administration This Advanced Diploma in HR Management at QLS Level 7 course is endorsed by The Quality Licence Scheme and Accredited CPD QS. These prestigious accreditations validate its quality and align it with professional standards, making it an ideal choice for individuals seeking to broaden their knowledge and skills in the HR sector. Learning Outcomes of UK Employment Law, HR Management and Payroll Apply core HR practices like recruitment, performance management, and employee relations. Develop effective recruitment strategies to attract top talent. Master the intricacies of UK payroll processing and tax calculations. Gain a solid understanding of relevant employment law and regulations. Implement effective business administration practices to support HR functions. Develop strong analytical and problem-solving skills for the HR field. If you want to get a job in the HR Management industry, then it's time for you to enrol in this course. Experience well-structured, step-by-step lessons on HR Management activities. Start now. What Our Students Say About This UK Employment Law, HR Management and Payroll Course: "I would gladly recommend anyone to take up courses with Red.'' From: Francis Offiong "This is very good medium of learning new era of education." From: MUHAMMAD ANSAR ''It's an interesting course. I hope to use the knowledge to advance in my career as a health worker & carer'' From: Vivian Berenibara. UK Employment Law, HR Management and Payroll Take a step toward a brighter future with HR Management, UK Payroll & Tax Accounting course *** Course Curriculum of HR Management*** Here is the curriculum breakdown of the course: Module 01: Introduction Provides an overview of the recruitment industry, its significance, and the role of recruiters in talent acquisition. Module 02: An Overview of the Recruitment Industry Examines the structure, trends, and key players in the recruitment industry, both globally and in the UK. Module 03: The UK Recruitment Legislation Covers essential UK recruitment laws and regulations, ensuring compliance and ethical practices in hiring. Module 04: The Recruitment Process Details the end-to-end recruitment process, including job postings, candidate sourcing, and selection methods. Module 05: Negotiation Techniques Teaches effective negotiation skills for recruiters to secure the best terms for candidates and employers. Module 06: Key Performance Indicators for the Recruitment Industry Identifies important KPIs and metrics to measure and improve recruitment performance and effectiveness. Module 07: Employee Training and Development Process Explores methods for training and developing employees to enhance their skills and career progression. Module 08: Candidate Management Focuses on managing candidate relationships, from initial contact to job placement and beyond. Module 09: Candidate Interview Processes Covers best practices for conducting effective and fair candidate interviews to assess suitability. Module 10: Managing Meetings and Giving Feedback Provides techniques for managing recruitment meetings and delivering constructive feedback to candidates and clients. Module 11: Performance Appraisal Management Explains the process of conducting performance appraisals to evaluate and enhance employee performance. Module 12: Employee Relations Discusses strategies for maintaining positive employee relations and addressing workplace issues. Module 13: Motivation and Counselling Teaches methods for motivating employees and providing counselling to support their well-being and productivity. Module 14: Ensuring Health and Safety at the Workplace Covers the principles and practices for maintaining a safe and healthy work environment. Module 15: Employer Records and Statistics Focuses on maintaining accurate employer records and using statistics to inform recruitment strategies. Module 16: Conflict Management Provides techniques for managing and resolving conflicts in the workplace effectively. Module 17: Employee Termination Explains the legal and procedural aspects of terminating employment, ensuring compliance and fairness. Module 18: Organisational Skills Develops organizational skills essential for managing recruitment tasks and workflows efficiently. Module 19: Communication Skills Enhances communication skills for effective interactions with candidates, clients, and colleagues. Module 20: Stress Management Offers strategies for managing stress in the fast-paced recruitment industry to maintain well-being and performance. Module 21: Time Management Teaches effective time management techniques to optimize productivity and meet recruitment deadlines. Why Choose Our UK Employment Law, HR Management and Payroll Course: Get instant access to this UK Employment Law, HR Management and Payroll course. Learn UK Employment Law, HR Management and Payroll from anywhere in the world UK Employment Law, HR Management and Payroll is affordable and simple to understand UK Employment Law, HR Management and Payroll is entirely online, interactive lesson with voiceover audio Lifetime access to the UK Employment Law, HR Management and Payroll course materials UK Employment Law, HR Management and Payroll comes with 24/7 tutor support Assessment Process After completing an online HR Management and UK Payroll course module, you will be given a specially designed MCQ test. The passing score for each test will be set at 60%. After passing the Advanced Diploma in HR Management at QLS Level 7 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 220 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction 15:18 1: Introduction Video Preview 00:53 2: Introduction to Human Resources Preview 14:25 Module 02: An Overview of the Recruitment Industry 19:09 3: An Overview of the Recruitment Industry Preview 19:09 Module 03: The UK Recruitment Legislation 18:25 4: The UK Recruitment Legislation Preview 18:25 Module 04: The Recruitment Process 20:54 5: The Recruitment Process Preview 20:54 Module 05: Negotiation Techniques 10:26 6: Negotiation Techniques Preview 10:26 Module 06: Key Performance Indicators for the Recruitment Industry 15:21 7: Key Performance Indicators for the Recruitment Industry 15:21 Module 07: Employee Training and Development Process 14:27 8: Employee Training and Development Process 14:27 Module 08: Candidate Management 12:51 9: Candidate Management 12:51 Module 09: Candidate Interview Processes 14:07 10: Candidate Interview Processes 14:07 Module 10: Managing Meetings and Giving Feedback 13:17 11: Managing Meetings and Giving Feedback 13:17 Module 11: Performance Appraisal Management 14:15 12: Performance Appraisal Management 14:15 Module 12: Employee Relations 09:35 13: Employee Relations 09:35 Module 13: Motivation and Counselling 13:32 14: Motivation and Counselling 13:32 Module 14: Ensuring Health and Safety at the Workplace 13:29 15: Ensuring Health and Safety at the Workplace 13:29 Module 15: Employer Records and Statistics 09:01 16: Employer Records and Statistics 09:01 Module 16: Conflict Management 07:47 17: Conflict Management 07:47 Module 17: Employee Termination 10:45 18: Employee Termination 10:45 Module 18: Organisational Skills 17:06 19: Organisational Skills 17:06 Module 19: Communication Skills 16:24 20: Communication Skills 16:24 Module 20: Stress Management 09:09 21: Stress Management 09:09 Module 21: Time Management 24:53 22: Time Management 24:53 Assessment (Optional) 03:00 23: Assignment On - HR (Human Resources) at QLS Level 7 03:00 Order Your Certificate 02:00 24: Order Your CPD Certificate 01:00 25: Order Your QLS Endorsed Certificate 01:00 Who is this course for? Anyone interested in learning more about the topic is advised to take this HR Management course. This course is open to everybody. Transformation: You can move forward once you've finished this course towards- HR Management CIPD HR Practice Level 3 Certificate in Principles of Human Resource (HR) Practice (RQF) Level 4 Diploma in Human Resource Management Level 7 Diploma in Human Resource Management NCFE Level 3 Diploma in Skills for Business: Human Resources Level 2 Certificate in Recruitment Resourcing Requirements You will not need any prior background or expertise to enrol in this course. Career path Our entire HR Management course will help you to gain a position of respect and dignity over your competitors. Human Resources Executive HR Administration Human Resources Officer Human Resources Assistant Depending on your position, you may receive anything between £25,500 - £70,500 per year in the UK. Certificates Certificate Accredited by CPDQS Digital certificate - Included Advanced Diploma in Human Resources Management at QLS Level 7 Hard copy certificate - £139 Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Human Resources Management at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for international delivery Certificate Accredited by CPDQS Upon finishing the HR (Human Resources) course, you will receive a Certificate Accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - 29 GBP for Printed HardCopy Certificate inside the UK 39 GBP for Printed HardCopy Certificate outside the UK (international delivery)

Overview This comprehensive course on Life Coach Training - Guideline For The Startup will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Life Coach Training - Guideline For The Startup comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Life Coach Training - Guideline For The Startup. It is available to all students, of all academic backgrounds. Requirements Our Life Coach Training - Guideline For The Startup is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 27 sections • 165 lectures • 10:06:00 total length •What You Will Learn: 00:06:00 •Get To Know Your Instructor: 00:02:00 •How To Get Your CPD Certificates: 00:01:00 •What Is Life Coaching: 00:05:00 •The Benefits Of Becoming A Life Coach: 00:04:00 •The Difference Between Coaching, Therapy, Mentoring & Training: 00:03:00 •The Responsibilities Of A Life Coach: 00:03:00 •Coaching Fundamentals Overview: 00:02:00 •Listening Introduction: 00:02:00 •The 3 Kinds Of Listening As A Coach: 00:05:00 •Your Listening Template: 00:11:00 •Questioning Introduction: 00:01:00 •Questioning & Coaching: 00:03:00 •How Coaching Questions Are Different From Normal Questions: 00:02:00 •The Different Types Of Coaching Questions: 00:12:00 •Questions Summary: 00:03:00 •Building Trust Introduction: 00:01:00 •The Trust Checklist Exercise: 00:03:00 •How To Build Trust As A Coach: 00:08:00 •More Trust Building Strategies: 00:05:00 •Understanding Personalities Overview: 00:03:00 •Big Five Personality Model: 00:02:00 •Myers Briggs Personality Model: 00:04:00 •Your Personality Model: 00:09:00 •How To Bring Out Your Strengths With This Model: 00:10:00 •Coaching Models Introduction: 00:02:00 •GROW Model Explained: 00:05:00 •STEPPPA Model Explained: 00:08:00 •FUEL Model Explained: 00:03:00 •CLEAR Model Explained: 00:04:00 •Why We Will Use The GROW Model: 00:01:00 •Step 1 Introduction: 00:03:00 •Why Defining Your Values Is Important: 00:03:00 •How To Define Your Personal Values: 00:06:00 •What Does Your Ideal Life Look Like?: 00:04:00 •The 4 Biggest Goal Setting Mistakes To Avoid: 00:06:00 •Stretch Goals Explained: 00:03:00 •Why You Should Start With Long Term Goals: 00:05:00 •Setting Your First Long Term Goal: 00:06:00 •Turning Long Term Goals Into Short Term Goals: 00:05:00 •Next Steps: 00:01:00 •Step 2 Introduction: 00:01:00 •Status Quo Explained: 00:06:00 •Wheel Of Life Excercise Explained: 00:06:00 •Big Rocks Exercise Explained: 00:05:00 •Coaching Example Step 2: 00:05:00 •Step 3 Introduction: 00:01:00 •How To Brainstorm With Your Client(s): 00:05:00 •How To Evaluate Your Brainstorming Ideas: 00:05:00 •'Spheres Of Influence' Excerise Explained: 00:03:00 •'Not To Do List' Exercise Explained: 00:04:00 •Coaching Example Step 3: 00:07:00 •Step 4 Introduction: 00:01:00 •The 80/20 Rule Applied To Coaching: 00:04:00 •How To Design An Action Plan: 00:03:00 •Coaching Example Step 4: 00:05:00 •GROW Model Recap: 00:03:00 •Structuring Your Sessions Introduction: 00:01:00 •How To Define Your Coaching Ground Rules: 00:03:00 •How Much Should You Charge: 00:05:00 •The Pre Coaching Call: 00:03:00 •Your First Coaching Session: 00:03:00 •Progress Evaluation Sessions: 00:05:00 •My Recommended Coaching Timeline: 00:03:00 •Client Coach Relationship Intro: 00:01:00 •What Clients Expect From Their Coaches: 00:04:00 •Why Clients Choose One Coach Over Another: 00:02:00 •Client Coach Boundaries: 00:03:00 •How To Retain Clients Long Term: 00:05:00 •Advanced Coaching Strategies Introduction: 00:01:00 •Reframing Explained: 00:07:00 •Managing Emotional States: 00:07:00 •Understanding Representational Systems: 00:08:00 •Personal SWOT Analysis: 00:06:00 •Johari Window - Developing Self Awareness: 00:05:00 •Giving Good Feedback As A Coach: 00:05:00 •Part 2 Introduction: 00:03:00 •What It Means To Be Healthy: 00:04:00 •What Does A Health Coach Do?: 00:03:00 •How Can You Combine Life Coaching & Health Coaching: 00:02:00 •Diet Introduction: 00:01:00 •Your Health & Diet: How They Are Linked: 00:04:00 •The Consequences Of Following A Bad Diet: 00:04:00 •How To Eat For Longevity: 00:02:00 •What Are Calories? Explained: 00:04:00 •The Relationship Between Bodyweight And Health: 00:05:00 •Calories & Bodyweight In A Healthy Diet: 00:02:00 •The Surprising Results Of The Twinkie Diet: 00:02:00 •The Relationship Between Weight Loss And Health: 00:03:00 •Figuring Out How Many Daily Calories You Need: 00:02:00 •Calculating Your Total Daily Calories: 00:03:00 •Healthy Weight Ranges: 00:02:00 •The Best Foods For A Healthier Life: 00:02:00 •Best Protein Foods: 00:01:00 •Best Carbohydrate Foods: 00:01:00 •Best Dietary Fat Foods: 00:01:00 •How Much Of Each (Protein, Carbs, Fat)?: 00:04:00 •What About The Remaining Calories: 00:01:00 •Client Assessment Introduction: 00:01:00 •Client Interview: 00:04:00 •How To Create A Diet Plan For Clients: 00:09:00 •Calculating BMI: 00:03:00 •Cardio Introduction: 00:01:00 •The Different Types Of Cardio: 00:02:00 •Creating A Cardio Workout For A Client: 00:04:00 •How To Monitor Your Heart Rate During A Workout: 00:02:00 •Cardio vs Weigh Training - Which Is Better For Weight Loss: 00:07:00 •Weight Training Introduction: 00:01:00 •Muscle Building Formula: 00:07:00 •The Science Behind Muscle Growth: 00:04:00 •Weight Training vs Bodyweight Training: 00:02:00 •How To Create A Beginner Workout Plan: 00:09:00 •5 Most Important Aspects Of Lifting Form: 00:03:00 •Progressive Overload: 00:03:00 •Hormones Introduction: 00:02:00 •The 3 Types Of Hormones: 00:03:00 •The Endocrine System Explained: 00:04:00 •Hormones & Heart Disease: 00:04:00 •Anabolic Steroids: Why They Are So Dangerous: 00:04:00 •: 00:00:00 •: 00:00:00 •Glucagon: 00:02:00 •Adrenaline: 00:03:00 •Cortisol: 00:04:00 •Ghrelin: 00:02:00 •Leptin: 00:03:00 •Thyroid Hormones: 00:02:00 •Estrogen: 00:03:00 •Growth Hormone: 00:01:00 •Testosterone: 00:03:00 •How To Build Your Own Supplement Stack: 00:09:00 •Top 3 Beginner Supplements For Muscle Growth: 00:04:00 •The Best Supplements To Boost Immunity: 00:04:00 •The Best Supplements For Vegans & Vegetarians: 00:02:00 •The Best Supplements For Joint & Bone Health: 00:02:00 •The Best Supplements For Fat Loss: 00:04:00 •Apex Learning Motivation Introduction: 00:02:00 •How To Get Out Of A Workout Rut: 00:09:00 •What Is Nutrient Density: 00:04:00 •Is Brown Sugar Better Than White Sugar: 00:03:00 •What Should You Train On Your First Day At The Gym?: 00:07:00 •Are Microwaves Harmful?: 00:05:00 •Fresh vs Frozen Food: Which Is Healthier: 00:04:00 •Part 3 Introdudction: 00:02:00 •The Difference Between Stress & Anxiety: 00:03:00 •Short vs Long Term Stress: 00:02:00 •The Effects Of Stress & Anxiety On Your Body: 00:05:00 •Proven Stress Management Strategies & Techniques: 00:03:00 •The Benefits Of Calm Breathing: 00:03:00 •Breathing Exercise #1 - Three Part Breath: 00:02:00 •Breathing Exercise #2 - Bellows Breath: 00:02:00 •Progressive Muscle Relaxation: 00:03:00 •Complete PMR Routine: 00:07:00 •Sleeping For A Longer Life: 00:04:00 •Tips To Fall Asleep Faster: 00:03:00 •Supplements For Improved Sleep: 00:02:00 •What Is Emotional Self Care: 00:05:00 •How To Accept Yourself: 00:03:00 •Taming Your Inner Critic: 00:06:00 •Getting A Different Perspecitive: 00:04:00 •Acknowledging Your Qualities: 00:03:00 •Getting Rid Of Time Consuming Commitments: 00:06:00 •How To Say 'No' To Others: 00:05:00 •Resources - Life Coach Training - Guideline For The Startup: 00:00:00 •Assignment - Life Coach Training - Guideline For The Startup: 00:00:00

Overview This Personal Development and Productivity Level 2 course will unlock your full potential and will show you how to excel in a career in Personal Development and Productivity Level 2. So upskill now and reach your full potential. Everything you need to get started in Personal Development and Productivity Level 2 is available in this course. Learning and progressing are the hallmarks of personal development. This Personal Development and Productivity Level 2 will quickly teach you the must-have skills needed to start in the relevant industry. In This Personal Development and Productivity Level 2 Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Personal Development and Productivity Level 2 skills to help you advance your career. Acquire a comprehensive understanding of various Personal Development and Productivity Level 2 topics and tips from industry experts. Learn in-demand Personal Development and Productivity Level 2 skills that are in high demand among UK employers, which will help you to kickstart your career. This Personal Development and Productivity Level 2 course covers everything you must know to stand against the tough competition in the Personal Development and Productivity Level 2 field.  The future is truly yours to seize with this Personal Development and Productivity Level 2. Enrol today and complete the course to achieve a Personal Development and Productivity Level 2 certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Personal Development and Productivity Level 2 course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Personal Development and Productivity Level 2 course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Personal Development and Productivity Level 2 course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Personal Development and Productivity Level 2 is suitable for anyone aspiring to start a career in Personal Development and Productivity Level 2; even if you are new to this and have no prior knowledge on Personal Development and Productivity Level 2, this course is going to be very easy for you to understand.  And if you are already working in the Personal Development and Productivity Level 2 field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Personal Development and Productivity Level 2 course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Personal Development and Productivity Level 2 course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Personal Development and Productivity Level 2 course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Personal Development and Productivity Level 2 course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Personal Development and Productivity Introduction to Super Success 00:08:00 Super Productivity - A Quick Takeaway 00:05:00 What This Course Will Teach You 00:04:00 Your Journey Starts Here - Yay! 00:05:00 Mindset Management - The 5 Keys to Success 00:05:00 Overcoming Mental Traps - 4 Lies to Unlearn 00:05:00 Overcoming Physical Traps 00:04:00 Overcoming Emotional Traps - The 4 'Lack' Myths 00:05:00 Practical Time Management 00:05:00 Advanced Time Management 00:05:00 Identifying Your Goals 00:04:00 Designing Your Perfect Future - The 5 Key Elements 00:05:00 You Gotta Think Bigger! 00:05:00 Planning For Success 00:07:00 Changing Your Energy 00:05:00 The Importance of Ongoing Assessment 00:03:00 Making The Right Decisions 00:05:00 Ask for What You Want 00:05:00 Just Do It 00:03:00 Just BE It 00:05:00 Just Live It 00:04:00 Becoming a Superhero 00:02:00 Conclusion 00:02:00

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations