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This ChatGPT for Marketing and Productivity with AI Tools course is your guide to using AI to boost your marketing results. Boost your marketing skills and productivity to the next level with our comprehensive ChatGPT for Marketing and Productivity with AI Tools course. Dive deep into the world of Artificial Intelligence (AI), its applications, and how it can revolutionise the way you work. This course is meticulously designed to empower marketing professionals, content creators, entrepreneurs, and anyone intrigued by the power of AI.  It's a blend of theoretical understanding, practical exposure, and foresight into the future of AI, particularly in the field of marketing and productivity. In Section 01, we unpack the 'AI Marketing Playbook'. Starting with an introduction to OpenAI's ChatGPT, its possibilities, and its limitations, you'll gain a fundamental understanding of AI capabilities. Following this, delve into practical aspects of using ChatGPT, from generating innovative ideas and content to cross-posting queries and simplifying complex information. Our experts will also guide you on how to leverage AI for business problem-solving and developing methodologies, wrapping up with insights on the future of ChatGPT. In Section 02 get teaching on how to use ChatGPT and other AI tools for effective marketing. Learn to work with Autonomous AI Agents and a variety of AI tools such as Durable, Eightify, Genei, and Ellicit, to name a few. By the end of this section, you'll be equipped with the skills to carry out high-quality research, build AI-based websites, determine research credibility, and clone voices. You'll also get an interesting perspective on the future of AI. Finally, Section 03 is all about enhancing your productivity with ChatGPT and AI tools. From meta-search sites to speech-to-text services, AI design tools, content improvement techniques, and more, this section aims to streamline your work processes. Learn to use tools like Microsoft Bing Search, Google Bard, Speechify, and Adobe for audio enhancements. Wrap up this course with an exploration of generative AI and a glance into the future of this exciting field. Whether you're a beginner or an experienced professional, this course promises to expand your horizons and make you proficient in harnessing AI's power for marketing and productivity. Unleash the potential of AI and transform your work efficiency with this ChatGPT for Marketing and Productivity with AI Tools course. Enrol today and start your AI journey with us! Learning Outcomes Upon completion of the ChatGPT for Marketing course, you will be able to: Understand the fundamentals of OpenAI's ChatGPT and its capabilities. Generate and qualify ideas effectively using ChatGPT. Learn to apply ChatGPT for solving specific business problems. Develop skills to connect with various Autonomous AI Agents. Learn to use AI tools for enhanced research and content creation. Understand how to determine research credibility using AI. Gain proficiency in utilising AI for website creation and voice cloning. Develop skills to leverage AI tools for improved productivity. Understand the future scope of generative AI in marketing. Master the use of various AI design and content improvement tools. Who is this course for? This ChatGPT for Marketing course is ideal for: Marketing professionals seeking to leverage AI in their strategies. Content creators interested in AI-powered idea generation and curation. Business owners looking to integrate AI into their operational processes. Individuals interested in exploring AI applications in marketing and productivity. Any tech enthusiast keen on understanding and applying AI tools. Career Path Our ChatGPT for Marketing course will help you to pursue a range of career paths, such as: AI Marketing Specialist: £45,000 - £70,000 Content Strategist: £35,000 - £55,000 Business Intelligence Analyst: £40,000 - £65,000 Productivity Consultant: £45,000 - £75,000 AI Research Analyst: £50,000 - £80,000 AI Application Developer: £55,000 - £90,000 Digital Transformation Consultant: £60,000 - £100,000 AI Solutions Architect: £65,000 - £110,000 Prerequisites This Photoshop Training for Beginners does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Photoshop Training for Beginners was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials of the Photoshop Training for Beginners there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Course Curriculum Section 01: The AI Marketing Playbook Unit 01: Start an Account with ChatGPT 00:02:00 Unit 02: What the Company OpenAI Say About Itself 00:02:00 Unit 03: What OpenAI Say About The Limitations of the Chatbot 00:02:00 Unit 04: Chatbot Prompt Examples Given By Open AI 00:02:00 Unit 05: Will Chat GPT Be a Paid Application 00:01:00 Unit 06: Chat GPT Idea Generation 00:02:00 Unit 07: Chat GPT - Idea Qualification and Accuracy 00:03:00 Unit 08: ChatGPT - Accuracy and Citations 00:02:00 Unit 09: Chat GPT - Creating HTML Instances 00:01:00 Unit 10: Chat GPT - How to Solve Specific Business Problems 00:02:00 Unit 11: Chat GPT - Statistical Verification of Information 00:01:00 Unit 12: Chat GPT - Rewrite Content for Different Contexts 00:02:00 Unit 13: ChatGPT - Content Checked With AI 00:02:00 Unit 14: ChatGPT - Simplifying Information 00:01:00 Unit 15: ChatGPT - How to Ask the Chatbot about Context 00:01:00 Unit 16: ChatGPT - How to Cross-Post Queries 00:01:00 Unit 17: ChatGPT - How to Narrow Down the Context of Your Query 00:02:00 Unit 18: ChatGPT - How to Solve a Business Process 00:02:00 Unit 19: ChatGPT - Developing a Methodology From Experts 00:01:00 Unit 20: The Future of ChatGPT 00:01:00 Section 02: How to Use ChatGPT and AI for Marketing Unit 01: Autonous AI Agents 00:01:00 Unit 02: Connecting to Open AI 00:01:00 Unit 03: Getting an OpenAI Key 00:01:00 Unit 04: Agent GPT - Autonomous AI 00:02:00 Unit 05: GoalGPT - Autonomous Agents 00:01:00 Unit 06: Cognosis - Autonomous AI 00:02:00 Unit 07: Aomni - Autonomous Agent 00:01:00 Unit 08: Durable - Build a Website with AI 00:01:00 Unit 09: Eightify Summaries 00:02:00 Unit 10: Genei - Do Higher Quality Research with AI 00:01:00 Unit 11: Ellicit - Do Higher Quality Research with AI 00:01:00 Unit 12: Inciteful - Do Higher Quality Research with AI 00:02:00 Unit 13: SciteAI Determine the Credibility of Your Research 00:01:00 Unit 14: Eleven Labs - Voice Cloning 00:02:00 Unit 15: AgentGPT - Wrap Up and Return 00:01:00 Unit 16: Cognosys - Wrap Up and Return 00:01:00 Unit 17: Aomni - Wrap Up and Return 00:01:00 Unit 18: Goal GPT - Wrap Up and Return 00:01:00 Unit 19: Uploading Research Reports to Summarization Applications 00:01:00 Unit 20: Perspective on The Future of AI 00:01:00 Section 03: Productivity with AI Tools Unit 01: Meta Search Sites 00:02:00 Unit 02: SMMRY for Summarzing 00:01:00 Unit 03: ChatGPT Plugins Waitlist 00:01:00 Unit 04: Using Microsoft Bing Search 00:02:00 Unit 05: Using Google Bard 00:01:00 Unit 06: Microsoft Word Speech To Text 00:01:00 Unit 07: Transcribe Audio in Microsoft Word 00:02:00 Unit 08: Speechify 00:02:00 Unit 09: Exact Image Creation 00:01:00 Unit 10: AI Design Tools 00:02:00 Unit 11: Learn How to Prompt 00:01:00 Unit 12: Content Improvement 00:01:00 Unit 13: Idea Generation 00:01:00 Unit 14: Audio Enhancement with Adobe 00:02:00 Unit 15: Clean up Audio With Cleaanvoice 00:01:00 Unit 16: Notion-AI 00:01:00 Unit 17: Pictory 00:01:00 Unit 18: Lex 00:01:00 Unit 19: ChatPDF 00:01:00 Unit 20: Conclusion and the Future of Generatie AI - Searchie 00:01:00

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS. You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction. PART I – BROADENING THE VIEW Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity. PART II – FAIR STANDARDS Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity. PART III – ORGANIZATIONAL UNITY Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions. ATTENDEES WILL BE ABLE TO: Discover new ways to “see things differently;” Use Emotional Intelligence to strengthen relationships and increase awareness of self and others; Define Diversity and uncover ways in which it is significantly useful in an organization; Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making); Manage conflict through unity, using the organization’s mission, vision, values, and goals; and Understand and communicate value to staff. Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class.    Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

***24 Hour Limited Time Flash Sale*** Office Skills, Minute Taking and PA - Endorsed Certificate Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Transform your professional potential with our Office Skills, Minute Taking and PA - Endorsed Certificate course bundle. Immerse yourself in an expansive learning experience with three robust QLS-endorsed courses: Office Skills and Administration Level 7, Minute Taking Executive Training Level 5, and Admin, Secretarial and PA Diploma Level 7. Each course presents a hardcopy certificate upon completion, enhancing your portfolio with accredited qualifications. To compliment your learning, we have included five additional CPD QS accredited courses. These encompass topics such as Workplace Productivity Training, Workplace Confidentiality, Document Control, Organising and Decluttering Course, and Microsoft Word Advanced. Embrace a new trajectory in your professional journey with this meticulously curated bundle. From understanding minute taking to mastering advanced features of Microsoft Word, the journey is filled with invaluable theoretical knowledge to equip you for a rewarding career in administration and office management. Key Features of the Office Skills, Minute Taking and PA - Endorsed Certificate Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Office Skills, Minute Taking and PA - Endorsed Certificate bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Office Skills and Administration Level 7 QLS Course 02: Minute Taking Executive Training Level 5 QLS Course 03: Admin, Secretarial and PA Diploma Level 7 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Workplace Productivity Training Course 02: Workplace Confidentiality Course 03: Document Control Course 04: Organising and Decluttering Course Course 05: Microsoft Word Advanced In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Office Skills, Minute Taking and PA - Endorsed Certificate courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Gain a comprehensive understanding of office skills and administration. Learn the art of effective minute taking. Achieve proficiency in the roles of admin, secretarial and PA. Understand and implement strategies for workplace productivity. Master the principles of workplace confidentiality and document control. Learn the techniques for organising and decluttering workplaces. Our Office Skills, Minute Taking and PA - Endorsed Certificate course bundle is a deep dive into the intricacies of office management, administration, and executive support. It offers a balanced blend of QLS-endorsed and CPD QS accredited courses. Whether you're a seasoned administrative professional looking to upscale your skills or a novice seeking a strong theoretical base, this bundle sets the groundwork. Embark on this comprehensive learning journey and prepare for a robust career in office management and administration! CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Administrative professionals seeking to deepen their knowledge and skills. Individuals interested in a career as a personal assistant or secretary. Current minute takers looking to refine their abilities. Aspiring office managers and administrators. Career path Office Administrator (Salary Range: £18,000 - £30,000) Executive Secretary (Salary Range: £25,000 - £55,000) Personal Assistant (Salary Range: £25,000 - £45,000) Document Control Specialist (Salary Range: £23,000 - £45,000) Professional Minute Taker (Salary Range: £20,000 - £35,000) Workplace Organization Consultant (Salary Range: £20,000 - £40,000) Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

An ESI Micro-Credential ESI’s Mastering Productivity micro-credential explores the importance of results and performance (as opposed to activity) for the sales professional today. This 12-week self-directed course explores how clarity-of-purpose and a focus on business outcomes can shorten sales cycles and remove impediments to performance. Get Certified. Get Promoted. Earn More. During the course, you will learn: the importance of time in Entrepreneurial Sales. how to manage the impact that different aspects of time have on closing a sale. what it means to be efficient. how to develop critical thinking and how to weed out ‘distractor tasks’ that do not contribute to achieving goals. how high-performance selling means that every sales activity has an expected result. what high performance really means. how to implement a results-focused approach to everything. Certification ESI’s Stackable Micro-Credentials Your personalised Continuous Professional Development solution Navigate your own journey through ESI at a time and pace that suits you.  Develop your skills and advance your career with milestone-based learning. Each micro-credential achievement builds to a more senior certification – ultimately leading to ESI’s flagship Professional Diploma. Your Career. Your Development. Your Way.

Level 5 QLS Diploma | QLS Certificate Included | 11 CPD Courses & PDF Certificates | CPD Accredited | Tutor Support

Take Control of Your Habits and Get Results: Improve Performance and Productivity For Project Managers there is a certain cadence of to-dos within the project life cycle. These to-dos often become habits over time. And our habits have the ability to make us more or less effective on any given day. In this session, Sean will explore how you can change your existing habits and introduce new habits that will not only improve your projects, but your life. Sean Hearne draws his ideas from over 20 years of experience in program and project management, having observed and learned high-performance habits from teams around the globe. He is inspired by the work of authors Charles Duhigg and James Clear, as well as teachings from internationally renowned soccer coach Anson Dorrance. By attending this session, you will learn how to: Apply techniques for putting new habits into your daily life Find the root cause for your current habits Make intentional decisions that can positively impact your outcomes every day Make easier to be successful in achieving your goals

🚀 Unlock Your Productivity Potential! 🌟 Introducing 'Get More Work Done in Less Time' - The Ultimate Online Course to Revolutionize Your Productivity!   Are you constantly juggling deadlines, feeling overwhelmed by tasks, and struggling to make the most of your day? Say goodbye to endless to-do lists and hello to efficiency with our groundbreaking course! 🕒 Maximize Your Time: Learn proven strategies and techniques to optimize your workflow and reclaim precious hours in your day.   🚀 Boost Your Efficiency: Discover powerful productivity hacks that skyrocket your focus, eliminate distractions, and turbocharge your output. 💡 Master Proven Methods: Gain insights from industry experts and successful individuals who have mastered the art of productivity.   🧠Develop Effective Habits: Cultivate habits that drive success, harness your motivation, and turn productivity into second nature. 📈 Achieve Your Goals: Take charge of your professional and personal life by mastering time management and achieving more with less effort.   🎓 What You'll Get: Comprehensive modules packed with actionable tips and real-life examples. Practical exercises and tools to implement productivity strategies immediately. Access to a community of like-minded individuals for support and accountability. Ongoing resources and updates to keep you at the cutting edge of productivity.   🌟 Join thousands of satisfied students who have transformed their work lives with our course! 🔥 Don't let time slip away - Invest in your productivity journey today and start achieving your goals with ease! Enroll in 'Get More Work Done in Less Time' now and unlock the key to a more efficient, productive you! 🚀💪 Course Curriculum

🚀 Unlock Peak Productivity: Efficient Workflow Mastery with Evernote! 🚀   Are you drowning in a sea of digital chaos, desperately seeking a lifeline to rescue your productivity? Look no further! Introducing our groundbreaking online course: 'Efficient Workflow Mastery with Evernote' - your ticket to streamlined success in the digital age.   🌟 What You'll Gain:   🚀 Master Evernote like a Pro: Discover the hidden gems within Evernote that can transform your digital workspace into a powerhouse of efficiency. From note-taking to project management, we've got you covered!   📈 Boost Your Productivity: Say goodbye to scattered tasks and hello to a seamlessly organized life! Learn how to leverage Evernote's features to create efficient workflows that keep you on top of your game.   🔍 Find Anything in a Flash: Unearth the secrets to Evernote's powerful search capabilities. Never waste time again hunting for that crucial piece of information buried deep in your digital clutter.   📆 Time Management Nirvana: Harness the full potential of Evernote to create schedules, set reminders, and prioritize tasks. Say hello to a life where deadlines are met with ease!   🌐 Anywhere, Anytime Access: Learn how to sync your Evernote across devices, ensuring your digital empire is always at your fingertips. Whether you're on your computer, tablet, or smartphone, your productivity powerhouse is just a click away.   🤯 Overcome Information Overload: Tame the overwhelming influx of information with Evernote's organization tools. Unleash the power of tags, notebooks, and stacks to make sense of the chaos and stay focused.   👩‍💻 For All Skill Levels: Whether you're an Evernote novice or a seasoned user looking to up your game, this course caters to all skill levels. Our step-by-step approach ensures that everyone can master Evernote's potential.   🎁 Bonus Resources: Gain access to exclusive templates, checklists, and hacks that will supercharge your Evernote experience. Maximize your efficiency with tools designed to elevate your productivity game.   💼 Ideal for Professionals, Entrepreneurs, and Students: Whether you're a business professional juggling multiple projects, an entrepreneur aiming for peak efficiency, or a student navigating the academic landscape, 'Efficient Workflow Mastery with Evernote' is your roadmap to success.   💡 Don't let digital clutter slow you down. Take control of your workflow and embrace efficiency like never before! Enroll now to secure your spot in 'Efficient Workflow Mastery with Evernote' and embark on a journey to digital productivity mastery!   🚀 Elevate your efficiency. Master Evernote. Transform your life! 🚀   👉 Enroll Today! 👈   Course Curriculum Basic What is Evernote 00:00 An Overview 00:00 Options and Pricing 00:00 Draft Lesson 00:00 Set Up For Mobile 00:00 Sharing 00:00 Zapier and IFFTT 00:00 Integration with IFFTT 00:00 Document Scanning 00:00 Voice Notes and Dictation 00:00 Note Taking 00:00 Filing and Organization 00:00 Calendar Integration 00:00 Task Integration 00:00 Connection To Google Drive 00:00 Zapier and Trello 00:00 Zapier and WordPress 00:00 Zapier and Dropbox 00:00 Zapier, Pinterest and Twitter 00:00 Conclusion 00:00 Advanced Evernote Advanced 00:00 Collaboration Overview 00:00 Business Notebooks 00:00 Content Collection 00:00 Strategize 00:00 Organize 00:00 Sharing 00:00 Assigning 00:00 Work Chat 00:00 Shared Documents 00:00 Voice Messages 00:00 Personal and Shared Space 00:00 Naming Documents 00:00 Artifacts 00:00 Team Training Center 00:00 Customers and Suppliers Interface 00:00 Partners and Team Members Interface 00:00 Creating Templates For Future Collaboration 00:00 Utilizing Previously Created Templates 00:00 Managing Joint Team Expenses 00:00 Conclusion 00:00

🚀 Unlock Your Productivity Potential with 'Maximizing Efficiency Through Google Applications' Online Course! 🚀   Are you tired of drowning in a sea of unorganized emails, scattered documents, and missed deadlines? Do you wish there was a magic wand to transform your work life into a seamless, efficient, and highly productive experience?   Look no further! Introducing our groundbreaking online course: 'Maximizing Efficiency Through Google Applications.' 🌐✨   🔥 What's Inside? 🔥   🚀 Master the Power of Gmail: Say goodbye to email overwhelm! Learn advanced techniques to streamline your inbox, automate responses, and effortlessly manage your communication flow.   🗂️ Google Drive Mastery: Discover the art of collaborative document creation and storage. Unleash the full potential of Google Drive to keep your files organized, accessible, and secure.   📅 Calendar Control: Never miss a deadline again! Maximize your scheduling efficiency with Google Calendar hacks, enabling you to manage your time like a pro.   📊 Data Dominance with Google Sheets: Turn raw data into actionable insights! Dive deep into Google Sheets and unlock the secrets of data analysis and visualization.   🤖 Automation Awesomeness with Google Apps Script: Become a Google Apps Script wizard! Automate repetitive tasks and customize your Google Apps to work seamlessly for you.   🎯 Optimize Your Workflows: Discover how to integrate various Google Applications to create personalized, efficient workflows tailored to your specific needs.   💼 Business Boost: Explore how Google Applications can supercharge your business operations, enhance collaboration, and drive success.   🎓 Expert-Led Learning: Benefit from the expertise of industry professionals who have mastered the art of productivity through Google Applications. Learn from real-world examples and practical scenarios.   🌐 Accessible Anytime, Anywhere: Our online course is designed to fit your busy schedule. Access the materials whenever and wherever it suits you, and progress at your own pace.   🏆 Transform Your Professional Life: By the end of this course, you'll not only be a Google Applications pro but also a productivity powerhouse. Transform your professional life and achieve more than you ever thought possible!   🚨 Don't Miss Out! Enroll Now and Take Control of Your Productivity Destiny! 🚨   Ready to revolutionize the way you work? Click the link below and embark on a journey to maximize efficiency through the unparalleled power of Google Applications!   🌟 Join the ranks of successful professionals who have harnessed the full potential of Google Applications. Your optimized, efficient, and productive future starts now! 🌟   Course Curriculum Basic Overview 00:00 Base Account Settings 00:00 G-Mail 00:00 G-Mail Productivity 00:00 Google Tasks 00:00 Desktop and Mobile Synchronization 00:00 Google Sites 00:00 Google Voice for Audio Contact and SMS 00:00 Google Voice for Business Tracking 00:00 Google Photos and Google Sites 00:00 Google Photos 00:00 Allo-Hangouts and Messenges 00:00 Google Duo for Video Calling 00:00 Chrome Remote Desktop 00:00 Google Keep 00:00 Google Drive 00:00 Google Calendar for Collaboration 00:00 Google Custom Search 00:00 Export Google Docs To WordPress 00:00 Conclusion 00:00 Advanced Overview 00:00 Create Text With Voice Typing 00:00 Record Audio in Google Chrome 00:00 Publish Audio On Google Podcasts 00:00 Publish Books on Google Play 00:00 Google Docs for Shared Word Processing 00:00 Google Sheets for Shared Calcualtion 00:00 Import and Export with Excel 00:00 Google Slides for Shared Presentations 00:00 Import and Export with PowerPoint 00:00 Recording A Voice Over with Google Slides 00:00 Presenting Live Using Google Slides 00:00 Google Hangouts for Real Time Video 00:00 Create Branded Video Content With YouTube 00:00 Create Branded Video Content For YouTube 00:00 Publishing Indexed (Google) Documents 00:00 Google Research Tools 00:00 Citation of Sources 00:00 Using Blogger 00:00 Conclusion 00:00

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental