Overview 'The customer is always right', is the well-known phrase every customer service and retail professional learns on their first day of work. In this Diploma in Customer Service & Handling Complaints course, you will gain the skills and expertise to ensure successful customer interactions and keep your customers coming back and loyal to your brand. It will take you through the key elements of customer service, proper etiquette for communicating with customers, and how to meet customers' expectations every time. Become an asset to the customer service team of your company by enrolling in this complete customer service skills training course today. Why buy this Diploma in Customer Service & Handling Complaints? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Diploma in Customer Service & Handling Complaints you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Diploma in Customer Service & Handling Complaints does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Diploma in Customer Service & Handling Complaints was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Diploma in Customer Service & Handling Complaints is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00
Duration 1 Days 6 CPD hours This course is intended for This course is intended for managers and individuals who need to recognize and overcome anxiety occurring in the workplace. Overview Upon successful completion of this course, participants will be able to identify workplace anxiety and learning powerful coping strategies to help work with anxiety, rather than against it. In this course, participants will learn resources and effective skills that will help them recognize and manage anxiety in the workplace. Getting Started Workshop Objectives Action Plan Types of Anxiety Generalized Anxiety Disorder Social Anxiety Panic Disorder Phobias Obsessive-Compulsive Disorder Practical Illustration Physical Symptoms Rapid Heartbeat Panic Attack Headache Trembling or Shaking Digestive Discomfort Practical Illustration Anxiety Triggers Fear of the Unknown Fear of Conflict or Confrontation Holding in Feelings Public Speaking Perfectionism Practical Illustration Anxiety vs. Nervousness Determining the Cause The Duration of Symptoms Intensity of Symptoms Interfering With Life Levels of Anxiety Practical Illustration Recognizing Anxiety in Others Avoiding Social Situations Difficulty Accepting Negative Feedback Difficulty Focusing on Tasks Irrational Fears Offering Support Practical Illustration Coping Strategies (I) Keeping a Journal Power of Positive Thinking Creating a ?Me? Place Establish Attainable Goals -- Rule Practical Illustration Coping Strategies (II) Talk With Friends and Family Get Enough Sleep Eating Well and Exercise Breathing Exercises Begin Small and Build Up to Larger Challenges Practical Illustration Acknowledge the Situation It?s OK to Make a Mistake Accept the Situation, and Move On Ending the Cycle Identify the Trigger You?re Not Alone Practical Illustration The Positive Aspects Alerts Us to Danger Improves Self-Awareness Great Motivator Prevent Mistakes Empathetic and Understanding Practical Illustration When to Seek Extra Help? Feeling Overwhelmed Physical Changes Unable to Work or Function Experiencing Panic Attacks Feelings of Irritability Practical Illustration Wrapping Up Words From the Wise Additional course details: Nexus Humans Managing Workplace Anxiety training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Managing Workplace Anxiety course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Overview This Safe Handling of Medicines course will unlock your full potential and will show you how to excel in a career in Safe Handling of Medicines. So upskill now and reach your full potential. Everything you need to get started in Safe Handling of Medicines is available in this course. Learning and progressing are the hallmarks of personal development. This Safe Handling of Medicines will quickly teach you the must-have skills needed to start in the relevant industry. In This Safe Handling of Medicines Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Safe Handling of Medicines skills to help you advance your career. Acquire a comprehensive understanding of various Safe Handling of Medicines topics and tips from industry experts. Learn in-demand Safe Handling of Medicines skills that are in high demand among UK employers, which will help you to kickstart your career. This Safe Handling of Medicines course covers everything you must know to stand against the tough competition in the Safe Handling of Medicines field. The future is truly yours to seize with this Safe Handling of Medicines. Enrol today and complete the course to achieve a Safe Handling of Medicines certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Safe Handling of Medicines course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Safe Handling of Medicines course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. Certificate of Achievement Upon successfully completing the Safe Handling of Medicines course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Safe Handling of Medicines is suitable for anyone aspiring to start a career in Safe Handling of Medicines; even if you are new to this and have no prior knowledge on Safe Handling of Medicines, this course is going to be very easy for you to understand. And if you are already working in the Safe Handling of Medicines field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. Taking this Safe Handling of Medicines course is a win-win for you in all aspects. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Safe Handling of Medicines course has no prerequisite. You don't need any educational qualification or experience to enrol in the Safe Handling of Medicines course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Safe Handling of Medicines course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Introduction to Medicines Introduction to Medicines 00:24:00 Module 02: Legislation and Licensing Legislation and Licensing 00:32:00 Module 03: Key Principles of Medication Management Key Principles of Medication Management 00:31:00 Module 04: Professional Communication and Medication Safety Professional Communication and Medication Safety 00:33:00 Module 05: Safe Administration of Medicines Safe Administration of Medicines 00:29:00 Module 06: Patient Involvement in Medication Safety Patient's Involvement in Medication Safety 00:38:00 Module 07: Storage, Supply and Disposal of Medication Storage, Supply and Disposal of Medication 00:38:00 Module 08: Safe Handling of Hazardous Drugs Safe Handling of Hazardous Drugs 00:37:00 Module 09: Record-Keeping and Audit Process Record-Keeping and Audit Process 00:31:00 Module 10: The Safe Use of Medication during the COVID-19 Pandemic The Safe Use of Medication during the COVID-19 Pandemic 00:34:00 Assignment - Safe Handling of Medicines Assignment - Safe Handling of Medicines 00:00:00
Join our Home Education & Homeschooling course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Home Education & Homeschooling course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Home Education & Homeschooling course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Home Education & Homeschooling. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital/PDF Certificate After completing the Home Education & Homeschooling course, you can order your CPD-accredited Digital/PDF Certificate for £5.99. Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Home Education & Homeschooling is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Home Education & Homeschooling course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Home Education & Homeschooling Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Home Education Introduction to Home Education 00:18:00 Module 02: Formal Requirements for Home-Schooling Formal Requirements for Homeschooling 00:29:00 Module 03: Advantages and Disadvantages of Home Education Advantages and Disadvantages of Home Education 00:23:00 Module 04: Methods of Homeschooling (Part -A) Methods of Homeschooling (Part -A) 00:33:00 Module 05: Methods of Homeschooling (Part - B) Methods of Homeschooling (Part - B) 00:30:00 Module 06: Methods of Homeschooling (Part - C) Methods of Homeschooling (Part - C) 00:17:00 Module 07: Assessment of Home Education Assessment of Home Education 00:25:00 Module 08: Challenges of Home Education Challenges of Home Education 00:14:00 Module 09: Advices for Prospective Homeschooler's Parents Advice for Prospective Homeschooler's Parents 00:26:00 Assignment Assignment - Home Education & Homeschooling 00:00:00
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Overview This Wildlife Rescue and Rehabilitation course will unlock your full potential and will show you how to excel in a career in Wildlife Rescue and Rehabilitation. So upskill now and reach your full potential. Everything you need to get started in Wildlife Rescue and Rehabilitation is available in this course. Learning and progressing are the hallmarks of personal development. This Wildlife Rescue and Rehabilitation will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health topics and tips from industry experts. Learn in-demand Mental Health skills that are in high demand among UK employers, which will help you to kickstart your career. This Wildlife Rescue and Rehabilitation course covers everything you must know to stand against the tough competition in the Wildlife Rescue and Rehabilitation field. The future is truly yours to seize with this Wildlife Rescue and Rehabilitation. Enrol today and complete the course to achieve a Wildlife Rescue and Rehabilitation certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Wildlife Rescue and Rehabilitation course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Wildlife Rescue and Rehabilitation course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. Certificate of Achievement Upon successfully completing the Wildlife Rescue and Rehabilitation course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Wildlife Rescue and Rehabilitation is suitable for anyone aspiring to start a career in Wildlife Rescue and Rehabilitation; even if you are new to this and have no prior knowledge on Wildlife Rescue and Rehabilitation, this course is going to be very easy for you to understand. And if you are already working in the Wildlife Rescue and Rehabilitation field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. Taking this Wildlife Rescue and Rehabilitation course is a win-win for you in all aspects. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Wildlife Rescue and Rehabilitation course has no prerequisite. You don't need any educational qualification or experience to enrol in the Wildlife Rescue and Rehabilitation course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Wildlife Rescue and Rehabilitation course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Overview of Wildlife Rehabilitation Overview of Wildlife Rehabilitation 00:31:00 Module 02: Becoming a Wildlife Rehabilitator Becoming a Wildlife Rehabilitator 00:14:00 Module 03: Human Safety in Wildlife Rescue Human Safety in Wildlife Rescue 00:31:00 Module 04: Basic Animal Health Basic Animal Health 00:18:00 Module 05: Wildlife Injuries Wildlife Injuries 00:23:00 Module 06: Disease Control Disease Control 00:40:00 Module 07: Best Way to Interact with Animals Best Way to Interact with Animals 00:29:00 Assignment Assignment - Wildlife Rescue and Rehabilitation 00:00:00
Discover the exciting world of retail and unlock your potential as a Store Assistant with our comprehensive course! Master the art of store management, visual merchandising, and customer relations while staying up-to-date with the latest retail legislations. Transform your passion for retail into a fulfilling career with our expertly designed Store Assistant course. Our immersive curriculum offers a perfect blend of theoretical and real-world knowledge, equipping you with the skills to excel in a fast-paced retail environment. Learn the secrets of store psychology and gain an in-depth understanding of consumer behaviour, setting you up for success in the ever-evolving world of retail. Learning Outcomes: Understand the role and responsibilities of a Store Assistant. Gain insights into retail management and store operations. Develop visual merchandising techniques to enhance sales. Analyse consumer behaviour and its impact on retail. Enhance customer service and communication skills. Manage supplier relationships and inventory control. Apply store psychology principles for an optimised layout. Comprehend retail-related legislations and their implications. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Store Assistant course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Store Assistant course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Store Assistant training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Store Assistant course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Accreditation All of our courses are fully accredited, including this Store Assistant course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Store Assistant course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring retail professionals. Individuals seeking a career change. Current store assistants seeking advancement. Retail enthusiasts eager to learn more. Small business owners. Students interested in a retail career. Requirements No prior degree or experience is required to enrol in this course. Career path Store Assistant - £17-23k/year. Visual Merchandiser - £18-30k/year. Retail Supervisor - £20-28k/year. Assistant Store Manager - £22-35k/year. Store Manager - £25-45k/year. Retail Area Manager - £35-60k/year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.
Are you looking to enhance your Admin Assistant skills? If yes, then you have come to the right place. Our comprehensive course on Admin Assistant will assist you in producing the best possible outcome by mastering the Admin Assistant skills. The Admin Assistant course is for those who want to be successful. In the Admin Assistant course, you will learn the essential knowledge needed to become well versed in Admin Assistant. Our Admin Assistant course starts with the basics of Admin Assistant and gradually progresses towards advanced topics. Therefore, each lesson of this Admin Assistant course is intuitive and easy to understand. Why would you choose the Admin Assistant course from Compliance Central: Lifetime access to Admin Assistant course materials Full tutor support is available from Monday to Friday with the Admin Assistant course Learn Admin Assistant skills at your own pace from the comfort of your home Gain a complete understanding of Admin Assistant course Accessible, informative Admin Assistant learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Admin Assistant Study Admin Assistant in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Admin Assistant Course Admin Assistant Curriculum Breakdown of the Admin Assistant Course Module 01: Introduction to Admin Support Assistant Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Business Etiquette Module 05: Mail Services and Shipping Module 06: Travel Arrangements Module 07: Organising Meeting and Conferences Module 08: Diary Management and Note taking Module 09: Time Management Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Service Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Admin Assistant course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Admin Assistant. It is also great for professionals who are already working in Admin Assistant and want to get promoted at work. Requirements To enrol in this Admin Assistant course, all you need is a basic understanding of the English Language and an internet connection. Career path The Admin Assistant course will enhance your knowledge and improve your confidence. Administrative Coordinator: £20,000 to £30,000 per year Office Administrator: £18,000 to £25,000 per year Executive Assistant: £25,000 to £40,000 per year Administrative Officer: £20,000 to £28,000 per year Personal Assistant: £22,000 to £35,000 per year Data Entry Clerk: £16,000 to £22,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
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Overview This Naturopathy Course will unlock your full potential and will show you how to excel in a career in Naturopathy Course. So upskill now and reach your full potential. Everything you need to get started in Naturopathy Course is available in this course. Learning and progressing are the hallmarks of personal development. This Naturopathy Course will quickly teach you the must-have skills needed to start in the relevant industry. In This Naturopathy Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Naturopathy Course skills to help you advance your career. Acquire a comprehensive understanding of various Naturopathy Course topics and tips from industry experts. Learn in-demand Naturopathy Course skills that are in high demand among UK employers, which will help you to kickstart your career. This Naturopathy Course covers everything you must know to stand against the tough competition in the Naturopathy Course field. The future is truly yours to seize with this Naturopathy Course. Enrol today and complete the course to achieve a Naturopathy Course certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Naturopathy Course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Naturopathy Course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. Certificate of Achievement Upon successfully completing the Naturopathy Course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Naturopathy Course is suitable for anyone aspiring to start a career in Naturopathy Course; even if you are new to this and have no prior knowledge on Naturopathy Course, this course is going to be very easy for you to understand. And if you are already working in the Naturopathy Course field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. Taking this Naturopathy Course is a win-win for you in all aspects. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Naturopathy Course has no prerequisite. You don't need any educational qualification or experience to enrol in the Naturopathy Course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Naturopathy Course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Introduction Health & Healthy Diet 00:06:00 Food categories and their impact on the human body Chemical and synthetic food 00:08:00 Meat and meat industry - Part 1 00:13:00 Meat and meat industry - Part2. Milk and dairy products 00:09:00 Thermally treated plant food 00:09:00 Raw seeds, nuts, beans and mushrooms 00:10:00 Raw fruits, vegetables, juices and honey 00:11:00 Listen to your body Listen to your body 00:05:00 Digestive system Intestines, degree of contamination - Part 1 00:09:00 Intestines, degree of contamination - Part 2 00:07:00 Intestines, two types of contamination reactions - slow and fast metabolism 00:11:00 Intestines, methods of cleaning - Part 1 00:15:00 Intestines, methods of cleaning - Part 2 00:12:00 Intestines, restoration of normal (symbiotic) microflora - Part 1 00:09:00 Intestines, restoration of normal (symbiotic) microflora - Part 2 00:11:00 Liver, pancreas - functions and cleaning 00:13:00 Oral cavity, contamination and cleaning 00:17:00 Other organs and systems Kidneys, water and water regime - Part 1 00:31:00 Kidneys, water and water regime - Part 2 00:12:00 Skin as an excretory system - Part 1 00:14:00 Skin as an excretory system - Part 2 00:13:00 Respiratory System - functions and cleaning 00:20:00 Purification processes Peculiarities of the purification period. Deficiencies of substances and energy. 00:08:00