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Discover how to support youth mental health and well-being with our easy-to-follow course. Learn about child psychology, attachment, and common mental health issues in young people. Perfect for anyone interested in helping children thrive mentally and emotionally. Join now and make a positive impact!

Do you know what business ethics are? Want to learn how to have a good business reputation? Want to learn the details about business ethics? Want to find out how to apply them in your business? If yes, then this is the ideal course for you, enroll now and get the required knowledge of this course. Description: Every companies reputation is determined by its ethics. For a long term success maintaining good values is essential. Developing good ethics might be time-consuming, but by doing so you will help your business to improve in a unexpectable manner, and it will also change lives. Ethical obligations should be applied to employees, shareholders and investors and a list of other individuals related to the company. In this course you will learn about how can you deal equally with working in the enterprise at different posts, how can you provide their basic rights and how to handle conflict social responsibilities. Running an ethical organization or business has many rewards. Through this course, you will learn about the benefits of managing ethics within your business in details and reasons behind them. Implementing ethics at workplace might be difficult at first but and the end of the day, your business will be the one benefiting from it. In this course, you will learn about the different methods that will make it easier for you to implement ethics within the workplace. Organizations are legally bound to give a protected workplace to the majority of their employees as the primary concern of any employer is to have a safe working place, where there is no gender, religion, age and nationality discrimination and much more. In this course, you will also learn about how to keep your workplace safe for all the employees by issuing anti-harassment policies and also how to provide harassment training. You will learn much more through this course with our expert and well-experienced tutors. Who is the course for? Employees. Business owners. Individuals who have an interest in learning about business ethics. Individuals who desire to get acquainted with the ethical aspects of running a business. Managers. Corporate Trainers. Organizational Leaders. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Business Ethics is a useful qualification to possess, and would be beneficial for the following professionals: Business manager. Business consultant. Director, Ethics, and Compliance. Business operation and analyst. Strategy analyst, business strategy. Business Ethics Course Module One- Getting Started 00:30:00 Module Two - What is Ethics 01:00:00 Module Three - Implementing Ethics in the Workplace 00:30:00 Module Four- Employer/Employee Rights 00:30:00 Module Five- Business & Social Responsibilities 00:15:00 Module Six- Ethical Decisions 00:30:00 Module Seven Whistle Blowing 00:30:00 Module Eight Managerial Ethics 00:30:00 Module Nine Unethical Behavior 00:30:00 Module Ten - Ethics in Business (I) 01:00:00 Module Eleven Ethics in Business (II) 00:30:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Business Ethics Course 00:20:00 Final Exam Final Exam- Business Ethics Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Dog Nutrition: Understanding Your Dog's Nutritional Needs will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this Dog Nutrition: Understanding Your Dog's Nutritional Needs will help you keep ahead of the pack. The Dog Nutrition: Understanding Your Dog's Nutritional Needs incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this Dog Nutrition: Understanding Your Dog's Nutritional Needs will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Dog Nutrition: Understanding Your Dog's Nutritional Needs, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Dog Nutrition: Understanding Your Dog's Nutritional Needs course, you will get 10 premium courses, an originalHardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Dog Nutrition: Understanding Your Dog's Nutritional Needs Bundle Consists of the following Premium courses: Course 01: Dog Health Care Course 02: Dog Raw Diet Training - Level 2 Course 03: Dog Training - Natural Remedies for Health & Dog Training Course 04: Dog Behaviour and Training Course 05: Canine Communication Course 06: Dog Training - Stop Dog Barking Course 07: Dog Leash Training Course 08: Training for Puppies Course 09: Animal Science Course 10: Pet First Aid Course 11: Personal Hygiene So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Dog Nutrition: Understanding Your Dog's Nutritional Needs: Pay once and get lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable experience without leaving your home How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. Curriculum of Dog Nutrition: Understanding Your Dog's Nutritional Needs Bundle Course 01: Dog Health Care Module 01: Keeping Your Dog Healthy and Clean Module 02: Importance of Regular Check-up Module 03: Dog Vaccination Module 04: Food Habit and Healthy Diet Module 05: Food and Nutrition Requirements for Dogs Module 06: Neutering Your Dog Course 02: Dog Raw Diet Training - Level 2 Meet Me And 'The Boys!' This Is Where It All Started. What You'll Get From This Course BARF (Bones And Raw Food) Feeding For Dogs Important - Please Read This Raw Meaty Bones (RMB) Or Prey Model Feeding For Dogs Raw Meaty Bones Feeding 3rd Suggestion - Ready Made BARF Course 03: Dog Training - Natural Remedies for Health & Dog Training Meet Me And 'The Boys' This Is Where It All Started... This Is What You'll Get From This Course Important - Please Read This The Power Of Herbs - Top 10 Herbs For Dogs Homeopathic Remedies For Dogs Aromatherapy Remedies For Dogs Bach Flowers For Dogs Additional Goodies For Dogs Natural First Aid Kit For Dogs Finding A Local Homeopathic/Holistic Vet Near You Resources Bonus Section Course 04: Dog Behaviour and Training Module 01: The Proof Is In The Pudding Module 02: Here's What You'll Get From This Course Module 03: Feeding Time - Aggression and Stealing Food Module 04: The Right Way To Greet A Dog And Stop Jumping Up Module 05: Separation Anxiety Module 06: Dog Language - What They're Really Saying! Module 07:The Answers To 10 Popular Dog Questions You Are Likely To Be Asked Module 08: The Answers To 10 Common Puppy Training Questions That You'll Likely To Be Asked Module 09: Dog Training Consultations With Clients Course 05: Canine Communication Introduction to Canine Evolution Introduction to Canine Intelligence The Importance of Socialisation Canine Communication Canine Psychology Dog Communication and Body Language Communication Between Dogs and Human Canine Emotions and Signs of Suffering The Role of a Dog Owner Essential Skills for Working With Dogs Course 06: Dog Training - Stop Dog Barking The Proof Is In The Pudding - This Is What People Say Here's What You'll Get From This Course Front Door Barking Back Garden/Yard Barking Barking At Cats When Out Or In The Back Garden/Yard Dogs Who Bark At And Are Fearful Of Men (Or Women) Do You Need Help With Other Unwanted Behaviors? This Will Help. Course 07: Dog Leash Training The Proof Is In The Pudding - This Is What People Say Here's What You'll Get From This Course The Missing Link - Preparing For The Walk The Walk Recall Training Who's Walking Who? E-Book Course 08: Training for Puppies The Proof Is In The Pudding - This Is What People Say Here's What You'll Get From This Course How To Choose The Right Puppy For You And Getting Ready To Bring Them Home The 4 Top Puppy Problems Answered More Puppy Questions Answered Course 09: Animal Science Principles of Animal Science Animal Anatomy and Physiology Cell Biology Biochemistry Animal Microbiology Genetics and Evolution Animal Nutrition Animal Disease and Medicine Animal Behavioural Ecology Pet Care Wildlife Management Animal Welfare Course 10: Pet First Aid Basics of First Aid Handling Fracture and Injuries Stings, Bites and Burns Impalement Injuries, Drowning and Choking Pet First Aid for Fainting, Fever and Dehydration First Aid for Breathing Problems Diarrhoea and Vomiting Treatment for Difficult Labour and Poisoning Straining, Sunburn and Wounds Shock and Regular Check-Ups Cardiopulmonary Resuscitation (CPR) Tips for Handling Pets Course 11: Personal Hygiene Introduction to Personal Hygiene and a Brief History Looking Clean, Smelling Clean Improving and Maintaining Oral Health Care of the Eyes Ear Care Secrets Foot & Nail Care in Personal Hygiene Hair Care Hygienic Ways Hygienic Approach to Skin Care Maintain Good Toilet Hygiene Potential Hygiene Guidelines Personal Hygiene During Coronavirus Pandemic CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Dog Nutrition: Understanding Your Dog's Nutritional Needs bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Dog Nutrition: Understanding Your Dog's Nutritional Needs is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Overview This comprehensive course on Dog Behaviour and Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Dog Behaviour and Training comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Dog Behaviour and Training. It is available to all students, of all academic backgrounds. Requirements Our Dog Behaviour and Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 38 lectures • 04:38:00 total length •Why Getting 2, 8 Week Old Parson Terrier Puppies Changed My Life And My Career!: 00:03:00 •Here's what you'll get from this course: 00:03:00 •How To Communicate You're In Charge During Feeding Time: 00:10:00 •How To Stop Food Aggression And Stealing Food: 00:08:00 •This Dog Is A Professional At Stealing Food, You'll Be Amazed At What He Does!: 00:04:00 •How You Greet Your Dog Says So Much More Than Hello - Here's Why: 00:12:00 •It's Not As Difficult As You May Think To Do And Makes The World Of Difference: 00:05:00 •Help! What When Visitors Come Round And Get Jumped On? Here's What To Do: 00:05:00 •Here's The Right Way For Guests To Enter Your Home And Stop Jumping Up: 00:02:00 •How To Stop Dogs Barking, Chewing, Panting And Pacing When Left Alone: 00:13:00 •The Time To Get This Right Is When They Are A Puppy - Here's How To Do It: 00:02:00 •Can You Resolve Separation In Dogs Of All Ages? Yes! Here's How: 00:02:00 •Is Your Dog Trying To Calm You Down?! Find Out Here: 00:09:00 •This ONE Technique Works Like Magic With Numerous Unwanted Behaviours: 00:10:00 •The 3 F's For Dogs And Top Tips: 00:01:00 •Read This First As It Will Really Help You With The Following Videos: 00:20:00 •Here's The Answers To Frequently Asked Dog Training Questions Numbers 1 and 2: 00:09:00 •Here's The Answers To Commonly Asked Dog Training Questions Numbers 3 and 4: 00:09:00 •Here's The Answers To Frequently Asked Dog Training Questions Numbers 5 and 6: 00:06:00 •Here's The Answers To Top Dog Training Questions 7 and 8: 00:09:00 •Here's The Answers To Commonly Asked Dog Training Questions 9 and 10: 00:08:00 •Read This First As It Will Really Help You With The Following Videos: 00:25:00 •Here's The Answers To Commonly Asked Puppy Training Questions Numbers 1 and 2: 00:10:00 •Here's The Answers To Popular Puppy Training Questions 3 and 4: 00:05:00 •Here's The Answers To Common Puppy Training Questions Numbers 5 and 6: 00:07:00 •Here's The Answers To Popular Puppy Training Questions Numbers 7 and 8: 00:06:00 •Here' The Answers To Common Puppy Training Questions Numbers 9 and 10: 00:09:00 •Someone Has Said Yes To A Dog Training Consultation With You - Here's What To Do: 00:09:00 •Dog Training Consultation Form: 00:05:00 •Dog Training Confirmation Letter Template - Page 1: 00:05:00 •Dog Training Confirmation Letter Template - Page 2: 00:05:00 •Top Tips Of What To Include During Your Dog Training Consultation: 00:14:00 •Top Tips Of What To Include During A Dog Training Consultation Handout: 00:05:00 •Agreement Letters To Be Signed After The Consultation: 00:06:00 •Agreement Letter Template - The One You Sign And Leave With Your Client: 00:05:00 •Agreement Letter Template - The One Your Client Signs And You Keep: 00:05:00 •How To Leave A Consultation On A High: 00:02:00 •The Best 'Feel Good' Dog Poem Ever!: 00:05:00

Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery. Learning Outcomes Grasp the foundational principles of exceptional customer service. Attune your attitude for successful customer interactions. Recognise, address, and anticipate the ever-evolving needs of customers. Learn the art of retaining clients and encouraging repeat business. Master diverse service mediums: in-person, over the phone, and electronically. Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for? Aspiring customer service agents aiming for mastery. Business owners desiring to elevate their brand's service experience. Call centre employees seeking to enhance their communication techniques. Retail professionals aiming to boost in-store customer interactions. E-commerce specialists refining their electronic customer engagement tactics. Career path Customer Service Agent: £18,000 - £23,000 Customer Service Manager: £25,000 - £50,000 Call Centre Operator: £16,000 - £22,000 Retail Customer Service Associate: £17,000 - £21,000 E-commerce Support Specialist: £20,000 - £28,000 Client Relationship Manager: £28,000 - £55,000 Prerequisites This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Complete Customer Service and Communication Skills Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Final Exam Final Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Anger management course will teach you how to manage your anger in a practical way. Also, you will learn how to think positively.

Do you know someone about to start university? Are you or they worried about what it’s going to be like or how you’re all going to cope? Accredited CPD: 1.5 hours Adapting to university life can be a daunting and highly stressful time for young people and their families, as everyone adjusts to the many challenges and changes it brings. This hugely helpful and informative webinar – aimed at parents/carers, students, teachers and counsellors – contains some of the best advice available for anxious students and their loved ones. Gareth’s wealth of experience is condensed into sound, practical advice that you can implement straight away. He highlights potential problems many aren’t aware of – as well as what not to worry about – and shows you how to make the transition to university as stress-free as possible, for everyone involved… Huge thanks for offering this terrific online seminar – it was well worth my time – very informative.PARENT What will you learn Why the transition into university can be difficult for almost all students – and how you can make it easier Practical steps you can take to help them prepare for university – even in the last few days before they go The myths about university and student life that can trip up many students and parents, plus what to expect from the early weeks of term – what you shouldn’t worry about A guide to the key processes students go through during the first weeks of university and how they can use this time to make the next three years better An understanding of the holistic nature of learning at university level and what this means for students Advice on what to do if or when things aren’t going as well as hoped – including tips on managing anxiety (important information as high levels of anxiety and stress can lead to mental health problems) Why it’s important for parents and carers to look after their own emotional health, and some ways you might do this How to prepare for the changes you will see in your son or daughter. Who is this course suitable for? Parents/carers of prospective university students – anywhere in the world Students about to embark on university life Professionals working in schools, colleges and universities The information and ideas Gareth shares are vital for parents, guardians, teachers, university counsellors and students themselves. Meet your tutor Dr Gareth Hughes Gareth is an HG psychotherapist, researcher, nationally recognised expert on university mental health and wellbeing and a Principal Fellow of the Higher Education Academy. Read more Good to know This webinar complements Gareth Hughes’ 1-day workshop: Anxiety and Learning: how to improve academic performance and wellbeing, which is available as inhouse training. You may also like Gareth’s other webinar: How to reduce anxiety in students and young people and our courses on a range of subjects pertinent to teens and children. This course has been independently accredited by the internationally recognised CPD Standards Office for 1.5 hours of CPD training.

Description:  Confidence is the key to achieving your goals and building healthy relationships. However, lack of confidence and self-esteem can hurt you personally and professionally. Fortunately, there are steps you can take to improve and enhance your self-confidence. This course will demonstrate the strategies for building the confidence you can apply at work and in your own life. Figure out how to claim where you are and where you need to be, expel negativity, and imagine achievement. In this course, you will learn the necessary skills, knowledge, and information of Self Esteem & Self Development.  Who is the course for? Individuals who wish to improve their levels of confidence and build their self-esteem. Individuals who desire to take their social skills to the next step. People who want to live a happy life by feeling better about whom they are. Individuals who want to improve their ego and have better relationships in their life. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Self Esteem & Self Development Course helps you boost your self-esteem to new heights with techniques for both adults and teenagers. Development of Self Esteem INTRODUCTION 01:00:00 LOW SELF-ESTEEM? Why It Occurs? 01:00:00 YOUR LACK OF SELF-ESTEEM 01:00:00 SELF ESTEEM - GETTING TO THE Root OF THE ISSUE 01:00:00 SELF-ESTEEM AND THE INNER VOICE 01:00:00 YOU GET WHAT YOU PROJECT 01:00:00 SELF-ESTEEM BUILDING EXERCISES 01:00:00 WHERE, WHEN AND HOW TO BUILD SELF-ESTEEM 01:00:00 CONCLUSION 00:30:00 Being Assertive Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Self Esteem and Assertiveness Skills Course- Activities 00:00:00 Development of the Self Self Development through Visualization and Affirmation 01:00:00 Hints in Affirmation and Visualization 01:00:00 Development for Affirmation and Visualization 00:45:00 How to Build Critical Thinking Skills 01:00:00 Visualizing Problems with Affirmations 00:30:00 Development Evaluation in Affirmation and Visualization 00:30:00 Practice Development through Visualization and Affirmation 01:00:00 Self-Development Procedures through Visualization 01:00:00 Development thru Visualization of Problems in Affirmation 01:00:00 Process of Affirmation through Development Visualization 01:00:00 Sense of Development thru Affirmation and Visualization 01:00:00 Natural Development thru Affirmation and Visualization 01:00:00 Visualization through Development Affirmation 01:00:00 Choices in Development thru Affirmation and Visualization 01:00:00 Development thru Argument Affirmation and Visualization 01:00:00 Visualization in Development of Affirmation 01:00:00 Revolutionary Development thru Visualization and Affirmation 00:30:00 Focus for Development thru Visualization and Affirmation 01:00:00 Visualization Music thru Affirmation Development 01:30:00 Energy Development thru Visualization and Affirmation 01:00:00 Relax with Development thru Affirmative Visualization 01:00:00 New Age Development in Affirmative Visualization 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam- Self Esteem & Self Development Course 00:30:00 Final Exam Final Exam- Self Esteem & Self Development Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Artificial Intelligence (AI) is the most disruptive technology since the internet came onto the scene. AI is transforming every aspect of how we manage projects from developing a business case, to planning the work, managing risk, and tracking performance. Because the technology and market are moving so fast, it can be difficult to know how to start using AI on projects. Generative AI for Project Management will engage you with diverse Generative AI tools to start, plan, and manage either your own project or a generic case study. We will embrace a tool agnostic approach to adopting, integrating, and scaling Generative AI without compromising data or trust. You will have hands-on practice utilizing AI tools to optimize your time and your outcomes. You will be accessing a variety of AI tools requiring you to register for a free account. A computer is required for all traditional classroom deliveries. None At the end of this program, you will be able to: Define essential terms and concepts related to artificial intelligence (AI) Illustrate how prompts facilitate interaction with Generative AI Recognize the capabilities of Large Language Models Craft prompts to develop project origination documents Create prompts to assist in planning a project Develop user stories with Generative AI Analyze project performance using Generative AI Identify the limitations of Generative AI Identify the risks associated with using Generative AI Articulate the need for governance and ethics when establishing an AI program in an organization Course Overview Getting Started Foundation Concepts Understanding essential terms and concepts related to AI Exploring various Generative AI Models Understanding Prompts Creating Prompts for Project Startup Prompts for starting a project Prompts for planning a project Best Practices for prompt engineering Creating Prompts for Managing Projects Creating agile user stories Measuring project performance Analyzing a schedule Using Generative AI Responsibly Limitations of AI Models Establishing an AI governance framework Future trends and next steps Summary and Next Steps

Unlock the Door to Exceptional Service! The UK's service industry pulsates with the rhythm of a million interactions. It's a stage where smiles are currency, and exceeding expectations is an encore performance. Customer Service Representatives hold the baton within this vibrant sphere, orchestrating experiences that turn customers into loyal fans. Did you know, in the UK alone, exceptional customer service drives a remarkable £116 billion in added revenue? That's the power you wield as a master of this craft. This comprehensive Customer Service - Representative course equips you with the tools and techniques to navigate the dynamic world of customer service, transforming you from a supporting act into the show's star. This Customer Service Representative course empowers you to unlock the door to a rewarding career and leave your mark on the vibrant world of customer service. You will Learn The Following Things: Grasp the critical role customer service plays in business success. Cultivate a helping mindset to deliver concierge-level service. Implement the 5 Tenets of TQM for lasting customer satisfaction. Avoid the pitfalls of the ten deadly customer service sins. Maximise customer retention and boost your bottom line. Master the art of dealing with even the most challenging customers. Deliver exceptional phone service that leaves a lasting impression. Understand your customers' motivations and drive sales success. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Customer Service - Representative. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Customer Service - Representative course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Aspiring customer service professionals seeking a career boost. Individuals are looking to refine their existing skills. Business owners and managers who want to empower their teams. Anyone passionate about creating exceptional customer experiences. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Customer Service - Representative course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Customer Service Advisor: £18K to £28K/year. Customer Service Supervisor: £22K to £32K/year. Account Manager: £26K to £38K/year. Sales Representative: £20K to £35K/year. Customer Success Manager: £30K to £45K/year. Course Curriculum Customer Service - Representative WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 Mock Exam Mock Exam - Customer Service - Representative 00:20:00 Final Exam Final Exam - Customer Service - Representative 00:20:00