12161 Courses delivered Online

Course Overview: This course on Decision Making and Critical Thinking offers a comprehensive exploration of how to develop and apply critical thinking skills in both personal and professional contexts. Learners will gain the ability to analyse complex situations, make well-informed decisions, and approach problems with a logical mindset. By the end of this course, participants will have a clear understanding of critical thinking principles, decision-making processes, and how to apply these techniques effectively in various scenarios. The course is designed to enhance problem-solving capabilities and promote more thoughtful, reasoned approaches to decision-making. Course Description: The Decision Making and Critical Thinking course covers a wide range of essential topics, including understanding the key components of critical thinking, identifying and overcoming common barriers, and exploring decision-making strategies. Learners will delve into how to evaluate claims, the benefits of critical thinking, and the practical applications of these skills in real-world situations. With engaging lessons and interactive content, participants will develop the cognitive tools needed to think critically, solve problems, and make decisions that are both informed and objective. Key areas of focus include problem-solving techniques, critical thinking strategies, and the structured decision-making process. Upon completion, learners will be equipped to make more effective decisions and analyse situations with a critical mindset. Course Modules: Module 01: Introduction to Critical Thinking Module 02: Critical Thinking and the Judgment of Claims Module 03: Benefits and Barriers of Critical Thinking Module 04: Importance of Critical Thinking Module 05: Recognising a Critical Thinker Module 06: What Are the Critical Thinking Steps? Module 07: Critical Thinking Strategies Module 08: Problem-Solving Through Critical Thinking Module 09: Decision Making with Critical Thinking (See full curriculum) Who is this course for? Individuals seeking to improve their decision-making skills. Professionals aiming to enhance their critical thinking abilities. Beginners with an interest in logic, problem-solving, and decision-making. Anyone looking to develop a more analytical and structured approach to challenges. Career Path: Analyst roles in business, marketing, and consulting. Leadership positions requiring strategic decision-making. Project management and operations management positions. Careers in education, research, or policy analysis. Roles in human resources, where critical thinking is key to recruitment and development.

Course Overview: This comprehensive Property Law course provides an in-depth understanding of property rights, ownership, and key legal principles. Learners will explore essential concepts such as land law, co-ownership, leases, mortgages, and property rights. The course covers both theoretical and practical aspects of property law, enabling learners to gain a clear understanding of property transactions and disputes. By the end of the course, participants will be equipped with the knowledge to navigate property law in both residential and commercial settings, offering them a strong foundation for a career in property law, real estate, or related sectors. Course Description: This Property Law course covers a range of crucial topics, from the fundamental principles of land law to complex property rights and ownership issues. Learners will examine the different forms of land tenure, including registered and unregistered land, and gain insights into the legalities of co-ownership and leases. Key areas such as mortgages, licenses, and proprietary estoppel will also be explored. Throughout the course, learners will develop an understanding of the rights and responsibilities of property owners, landlords, and tenants, and how these impact property transactions. By the end of the course, learners will have gained valuable legal knowledge applicable to property law disputes, legal agreements, and property transactions in the UK. Course Modules: Module 1: Introduction to Property Law Module 2: Land Law Principles- Rights and Interests Module 3: Registered and Unregistered Land Module 4: Ownership and Possession of the Property Module 5: Co-Ownership in Property Module 6: Leases and Bailment Module 7: Property Law: License Module 8: The Mortgage Law Module 9: Insurance for Property Maintenance Module 10: Proprietary Estoppel (Property Rights) Module 11: Security Interests in Property (See full curriculum) Who is this course for? Individuals seeking to gain a solid understanding of property law Professionals aiming to advance their careers in the property or real estate sectors Beginners with an interest in legal aspects of property ownership Aspiring property investors or those looking to specialise in property law Career Path: Property Lawyer Real Estate Consultant Mortgage Advisor Property Manager Legal Advisor for Property Transactions Estate Agent Landlord/Property Investor

Course Overview The "Microsoft Excel Complete Course" is designed to equip learners with the essential skills to master Microsoft Excel, one of the most widely used tools in data analysis and business operations. This course covers a comprehensive range of topics, including Excel's new features, formula creation, data visualisation, and workbook management. It offers practical knowledge that will help learners work more efficiently, whether they are managing large datasets, analysing trends, or presenting information. By the end of this course, learners will be confident in using Excel for various business tasks, gaining a strong foundation for further professional development. Course Description This course covers all key aspects of Microsoft Excel, from the basics to advanced techniques. Learners will explore Excel’s new features in the 2019 version, as well as how to perform calculations, modify worksheets, and apply formatting. The course delves into functions, lists, and data analysis tools, including PivotTables and charts. Learners will also learn how to work with multiple worksheets and workbooks, use lookup functions, and automate workbook functionality. With a focus on essential Excel tools and techniques, learners will gain the ability to efficiently manage and analyse data for business or personal use. Course Modules Module 01: Microsoft Excel 2019 New Features Module 02: Getting Started with Microsoft Office Excel Module 03: Performing Calculations Module 04: Modifying a Worksheet Module 05: Formatting a Worksheet Module 06: Printing Workbooks Module 07: Managing Workbooks Module 08: Working with Functions Module 09: Working with Lists Module 10: Analyzing Data Module 11: Visualizing Data with Charts Module 12: Using PivotTables and PivotCharts Module 13: Working with Multiple Worksheets and Workbooks Module 14: Using Lookup Functions and Formula Auditing Module 15: Sharing and Protecting Workbooks Module 16: Automating Workbook Functionality Module 17: Creating Sparklines and Mapping Data Module 18: Forecasting Data (See full curriculum) Who is this course for? Individuals seeking to improve their data management and analysis skills. Professionals aiming to enhance their productivity in Excel for business applications. Beginners with an interest in data analysis or office administration. Anyone looking to build a strong foundation in Excel for career advancement. Career Path Data Analyst Financial Analyst Office Administrator Project Manager Business Analyst Operations Manager Administrative Assistant HR Specialist

Learn a range of tools and techniques to boost your resilience and facilitate sustained performance in stressful times. Course overview The aim of this session is to equip all employees with a range of tools and techniques to boost their resilience and facilitate sustained performance in stressful times.  Objectives  By the end of the course you will be able to: Have a deeper understanding of mental health and application of mindfulness tools Use techniques to manage anxiety and attentional control apply techniques to improve attention stay focussed on key daily goals and manage their wellbeing. Content Boost your resilience. Explain the PERMA Model. Apply tools and techniques to boost your resilience. Learn how to measure your resilience and discover where to improve. Apply resilience building techniques for Mental Health Reducing stress through mindfulness techniques. Apply tools and techniques to manage anxiety and guide relaxation. Explain the psychology of achieving a balanced connection and living with purpose. Apply mindfulness techniques for balance and flow Focusing techniques to improve productivity. Apply techniques to attention control and learn how to be fully present and in the moment. Apply practical tools and techniques to stop distraction, improve focus and manage fear and fatigue

Overview: ***Limited Time Offer*** ★★★ Enrolment Gift: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £200 - Enrol Now! ★★★ Accounting and Finance is the language of business. It is essential for understanding how businesses operate and make decisions. This Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax course will teach you the fundamentals of accounting and finance, including financial statements, budgeting, financial markets, and risk management. This Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax course bundle will equip learners with in-depth knowledge and in-demand skills in key areas of accounting and finance. You will master the use of industry-standard software. You will also learn how to use popular accounting software such as Xero, Sage 50, Quickbooks, and Payroll & Vat-Tax. The curriculum also covers critical topics such as financial modelling, fraud detection, and the latest trends in financial management. Along with this Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle, you will get 19 premium courses, an original Hardcopy, 20 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This 20-in-1 Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle consists of the following Courses: Course 01: Accounting and Finance Diploma Course 02: Applied Accounting Course 03: Managerial Accounting Masterclass Course 04: Changes in Accounting: Latest Trends Encountered by CFOs in 2022 Course 05: Level 3 Tax Accounting Course 06: Introduction to VAT Course 07: Level 3 Xero Training Course 08: QuickBooks Online Bookkeeping Diploma Course 09: Diploma in Sage 50 Accounts Course 10: Cost Control Process and Management Course 11: Learn to Read, Analyse and Understand Annual Reports Course 12: Financial Statements Fraud Detection Training Course 13: Finance Principles Course 14: Financial Management Course 15: Financial Modelling Course - Learn Online Course 16: Improve your Financial Intelligence Course 17: Financial Analysis Course 18: Banking and Finance Accounting Statements Financial Analysis Course 19: Financial Ratio Analysis for Business Decisions Course 20: Budgeting and Forecasting So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle. Learning Outcomes of Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle: Understand the basic concepts of accounting and finance. Apply accounting principles to record and analyze financial transactions. Prepare financial statements, such as balance sheets and income statements. Develop skills in payroll software and systems for accurate processing. Develop budgets and manage financial resources. Understand the financial markets and how to invest money. Understand and manage payroll processes efficiently within any organisational structure. Learn payroll best practices to ensure timely and error-free payments. Key Features of the Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax Course: FREE Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax CPD-accredited certificate Get a free student ID card with Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax training (£10 applicable for international delivery) Lifetime access to the Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax course materials The Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax program comes with 24/7 tutor support Get instant access to this Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax course Learn Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax training from anywhere in the world The Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax training is affordable and simple to understand The Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax training is entirely online Enrol today to deepen your understanding of the topic Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax. Description: This Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax diploma offers learners the opportunity to acquire the skills that are highly valued in this field. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within this setting. The skills and knowledge gained from this Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax course will enable learners to make meaningful contributions to related fields, impacting their experiences and long-term development. The Course curriculum of Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle: Course 01: Accounting and Finance Diploma Module: 01 Accounting Introduction First Transactions T Accounts introduction T-Accounts conclusion Trial Balance Income Statement Balance Sheet Module: 02 Balance Sheet Variations Accounts in practise Balance Sheets what are they Balance Sheet Level 2 Income Statement Introduction Are they Expenses, or Assets Accounting Jargon Module: 03 Accruals Accounting is Fundamental Trial Balance 3 days ago More Fixed Assets and how it is shown in the Income Statement Stock movements and how this affects the financials Accounts Receivable How to calculate the Return on Capital Employed Transfer Pricing - International Rules = = = > > > and 19 more courses = = = > > > Certification of Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle: After successfully completing the Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*20 = £199.7) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) Enrol in this Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle course today and take your career to the next level! Who is this Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax course for? This Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle course is perfect for anyone who wants to learn about accounting and finance, or who wants to improve their skills in these areas. It is also a great choice for anyone who wants to learn how to use Xero, Sage 50, Quickbooks, Payroll & Vat-Tax. Requirements This Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax bundle course has been designed to be fully compatible with tablets and smartphones. Career path Become a skilled Accountant with our Accounting and Finance: Xero, Sage 50, Quickbooks, Payroll & Vat-Tax Training and explore your opportunities in sectors such as: Accountant: £25,000 - £50,000 Financial analyst: £30,000 - £60,000 Investment banker: £40,000 - £100,000 Chartered accountant: £50,000 - £120,000 Financial controller: £60,000 - £150,000 Chief financial officer: £100,000 - £200,000 Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Accounting and Finance) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Motivation Skills Course Overview: This course on Motivation Skills provides learners with a comprehensive understanding of the key principles and strategies behind effective motivation. It covers essential techniques that can be applied in various personal and professional settings to enhance performance, engagement, and productivity. By exploring core motivational theories and practical methods, the course equips learners with the tools to inspire and energise individuals or teams, making it invaluable for anyone looking to create a motivating environment. Learners will finish the course with a strong grasp of motivational skills, ready to apply them in their everyday interactions. Course Description: In this course, learners will dive into the fundamentals of motivation, including the psychological theories that underpin human drive and behaviour. Topics such as motivational techniques, strategies for sustained engagement, and ways to effectively influence others will be explored. The course provides learners with a structured approach to boosting motivation in themselves and others, enhancing productivity and morale. Learners will gain a strong understanding of how to adapt motivational strategies to different contexts and individuals, offering them the ability to drive results in diverse professional and personal environments. Motivation Skills Curriculum: Module 01: Introduction Module 02: Motivational Skills Module 03: Motivational Strategies Module 04: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their leadership skills. Professionals aiming to enhance team engagement and performance. Beginners with an interest in psychology or human behaviour. Managers looking to foster a positive work culture. Career Path: Motivational Speaker Team Leader or Manager HR Specialist Coaching and Mentoring Roles Workplace Wellness Coordinator

Step confidently into the world of animal care with the Veterinary Receptionist Mini Bundle — your all-in-one gateway to a career at the heart of the veterinary and pet care industries. This bundle is tailor-made to make you instantly hireable and job-ready, with a sharp focus on real roles and responsibilities employers actually look for. Whether you’re aiming for your first role in a clinic or want to break into the booming pet care sector, this career-focused training gives you the edge. With expert-aligned courses like Dog First Aid, Dog Basics, Animal Care, Dog Grooming, and Puppy Training, this bundle sets you up with credentials that stand out. The pet industry isn’t slowing down — and neither should you. Don't wait. Get ahead of the competition and join the workforce that’s in constant demand. Description The Veterinary Receptionist Mini Bundle was designed for one thing: getting you hired. Every course in this bundle — Dog First Aid, Dog Basics, Animal Care, Dog Grooming, and Puppy Training — has been handpicked to align with what clinics, shelters, dog groomers, and pet service providers need in a front-desk or client-facing role. Why does this matter? Because veterinary receptionists aren’t just “desk staff” — they’re the face of a clinic, the calm in a crisis, and often the first person a pet owner talks to when things go wrong. That’s why employers look for candidates who can speak the language of Dog First Aid, understand Dog Basics, show a deep knowledge of Animal Care, have practical awareness of Dog Grooming, and even understand how to handle Puppy Training challenges. The pet care industry is booming — and clinics are growing fast. Employers are actively looking for candidates who can multitask, communicate well, and already understand the terminology. This is your chance to step into that world — without wasting time on fluff or outdated training. Plus, with multiple job titles opening doors (Receptionist, Client Liaison, Pet Service Coordinator, Kennel Desk Assistant, and more), you’ll be spoiled for choice. FAQ Q: Is this bundle right for me if I’ve never worked with animals before? A: Absolutely. The Veterinary Receptionist Mini Bundle is built for beginners and career switchers alike — especially those who want to break into a growing industry without needing years of experience. Q: What industries is this bundle relevant for? A: Veterinary clinics, grooming salons, dog daycares, pet hotels, animal shelters, and even pet insurance companies are all looking for skills like Dog First Aid, Dog Basics, Animal Care, Dog Grooming, and Puppy Training. Q: Can I really get hired with just this bundle? A: Yes. This mini bundle was created to make you hireable — not just educated. You’ll leave with immediately applicable credentials and knowledge employers actively value. Q: Is there a time limit? A: Don’t wait too long. Courses like these fill up fast — and early access means you’re ahead of the hiring curve.

Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPD Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Traffic Marshal and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive course designed by professionals. This bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPD Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees. This Bundle Package includes: Course 01: Diploma in Traffic Marshal at QLS Level 4 10 Additional CPD Accredited Premium Courses - Course 01: Driver Safety Awareness Course Course 02: Safeguarding for Taxi Drivers Course 03: Vehicle Routing Problem with Sample Data Course 04: Driving Theory Test Preparation Course 05: Driving Instructor Course 06: Accident Investigation Course 07: English Law Course Course 08: Basic First Aid Course 09: Decision-Making in High-Stress Situations Course 10: Online Time Management Training Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium online bundle course supports your professional growth with Quality Licence Scheme endorsement, as well as CPD accreditation. You'll be able to practice on your own time and at your own speed while still gaining an endorsed certificate. You'll get an unrivalled learning experience, as well as a Free Student ID card. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. With this high-quality package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also the answers to all of your questions. The course materials are designed by experts and you can access these easily from any of your smartphones, laptops, PCs, tablets etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer this Bundle Course? Upon successful completion of the bundle, you will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPD to expand your knowledge. Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Our bundle's learning materials have an engaging voiceover and visual elements for your convenience. For a period of 12 months, you will have 24/7 access to all bundle course material. Complete the bundle, at your own pace. Each of our students gets full 24/7 tutor support After completing our Bundle, you will receive efficient assessments and immediate results. Start your learning journey straight away with this bundle and take a step toward a brighter future! *** Course Curriculum: *** Course 01: Diploma in Traffic Marshal at QLS Level 4 Module 01: Introduction to Traffic Marshalling This Module covers the following topics: What Is Traffic Marshalling Roles and Responsibilities Key Skills Criteria to Become a Traffic Marshal Scope and Salary Module 02: Traffic Management This Module covers the following topics: What Is Traffic and Traffic Control Road Traffic Control Traffic Elements Control Devices Module 03: Temporary Traffic Control This Module covers the following topics: Fundamental Principles Temporary Control Zones Lane Closure on a Multi-lane Road Pedestrian and Worker Safety Pedestrian Considerations Module 04: Traffic Risk Assessment This Module covers the following topics: Ensuring a Safe Worksite & Building Complex Separating Pedestrians and Vehicles Speed Lighting Parking Loading Areas Protecting Structures Vehicle Handling Traffic Routes Module 05: Vehicle Signaling This Module covers the following topics: The Importance of Proper Signalling Hand Signals Standard Coded Signals Hand Signaling Devices Module 06: Reversing Vehicles This Module covers the following topics: Role of Banksmen in Reversing Vehicles Safe Practices for Assisting Reversing Vehicles Other Reversing Techniques Minimising Reversing Risks Module 07: Health and Safety This Module covers the following topics: Pedestrian and Vehicle Separation Signaler Safety High Visibility Personal Protective Equipment Legislation and the Safe Use of Vehicles in Construction What is the Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the Bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package. For Additional the Quality Licence Scheme Endorsed Certificate you have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPD Upon finishing the Bundle Courses, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Bundle Right for You? The package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This package is also ideal for those who want to learn more about this subject in-depth and stay up to date with the latest details. From the comfort of your own home, study the package and expand your professional skillset! Requirements The Bundle has no formal entry criteria, and everyone is welcome to enrol! Anyone with a desire to learn is welcome to this course without hesitation. All students must be over the age of 16 and have a passion for learning and literacy. You can learn online using any internet-connected device, such as a computer, tablet, or smartphone. You can study whenever it's convenient for you and finish the bundle package at your own speed. Career path This Bundle is ideal for those about to assume the role of a Traffic Marshal or a job that holds similar responsibilities. It also covers the following careers and roles: Security Officer Construction Site Worker Health and Safety Officer Transport Officer Certificates Certificate of completion Digital certificate - Included

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

Business Leadership & Management Training Masterclass Step into the world of effective leadership with our Business Leadership & Management Training Masterclass. This all-in-one course teaches you how to lead teams, manage change, and build a strong work environment. You'll explore leadership models, develop personal mastery, and learn practical skills like delegation, feedback, and strategic planning. With easy-to-follow lessons and real-world tips, this course will help you grow into the confident leader every organisation needs. Course Curriculum About the Learning Organization Achieving Personal Mastery Analyzing Our Mental Models Achieving a Shared Vision Team Learning Systems Thinking Understanding Leadership Five Practices Building Trust Managing Change The Four Room Apartment Time Management Tips and Tricks Managers vs. Leaders Types of Thinking Influence Strategies Managing Relationships Strategic Planning Doing Delegation Right Criteria for Useful Feedback Feedback Techniques Mastering Your Body Language Meeting Management Pumping up a Presentation What’s Your Type? How About Mine? Understanding Leadership Manage Your Time and Your Energy Employee Development Models Dealing with Conflict and Difficult Issues What Successful Leaders Do What’s In A Word? Fundamental Elements The Four-I Model of Organizational Conversation The Conversational Leadership Framework World Cafe What is Self-Leadership? Knowing Who You Are Knowing What You Do Motivation for Optimists Using What You Know Women and the Workforce Barriers and Benefits to Women’s Leadership Social and Emotional Intelligence Self-Awareness Developing Leadership Awareness and Brand Leadership Skills Making Good Decisions Creating Your Workplace Philosophy (Learn more about this online course)