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Explore the art and science of Marketing Communications Excellence in our comprehensive course. Master communication theory, ethical practices, and consumer psychology to create impactful campaigns. Dive into the Marketing Communications Mix and learn strategies for reaching and engaging your audience effectively. Elevate your skills and stay ahead in the ever-evolving world of marketing. Join us now to enhance your communication prowess and drive success in the digital age!

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This coursewill teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Secretary & Receptionist will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Medical Secretary & Receptionist Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this Course. **Courses are included in this Medical Secretary & Receptionist Bundle Course Course 01: Medical Secretary & Receptionist Course 02: Dealing With Difficult People Course 03: Communication Skills Course Course 04: Level 5 Proofreading & Copy Editing Course 05: Level 2 Customer Service Course 06: Level 1 Certificate in Well-being Course 07: Mental Health Support Worker Course 08: Workplace Stress Management Course 09: Level 2 Award in Job Search and Interview Skills Course 10: Anger Management ***Others Included of this Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Secretary & Receptionist: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Communication Skills Course*** Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 1 Certificate in Well-being*** Module 01: Introduction to Stress and Stress Management Module 02: Develop an Awareness of Mental Health Module 03: Develop an Awareness of Substance Misuse Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults Module 05: Dementia Awareness ------------------- ***Level 5 Proofreading & Copy Editing*** Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development ------------------- ***Dealing With Difficult People*** Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating With Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing With Impossible People Module 08: The Temper Tantrum Type ------------------- ***Level 2 Award in Job Search and Interview Skills*** Module 01: Preparing to Achieve Own Job Goals Module 02: Promoting Yourself and Preparing for a Job Interview ------------------- ***Level 2 Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers ------------------- ***Mental Health Support Worker*** Module 01: An Overview of Mental Health Module 02: Mental Health Support Worker Module 03: Understanding Childhood and Adolescent Psychiatric Disorders Module 04: Understanding Stress and Anxiety Disorders Module 05: Understanding Schizophrenia Module 06: Understanding Personality Disorders Module 07: Understanding Mood Disorders Module 08: Understanding Eating & Sleeping Disorders Module 09: Understanding Self-Harm and Suicide Module 10: Treating Mental Illness with Medication and Therapy Module 11: Laws Related to Mental Health Module 12: Mental Health System Module 13: The Participation of the Service User ------------------- ***Workplace Stress Management*** Module 01: Workplace Stress Module 02: Rational and Irrational Beliefs Module 03: The ABC Framework of REBT Module 04: Cognitive Therapy (CT) Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace Module 06: Conclusion ------------------- ***Anger Management*** Module 01: Introduction to Anger Module 02: The Process in Anger Module 03: Effect of Anger on Our Thinking Module 04: How to Manage Anger ------------------- Assessment Method After completing each module of the Medical Secretary & Receptionist, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Medical Secretary & Receptionist, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Medical Secretary & Receptionist is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Medical Secretary & Receptionist, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

Creating a compelling social media hook for your OneNote online course can significantly boost your visibility and attract more learners. Start by crafting a message that highlights the unique benefits of your course, such as its convenience, comprehensive content, and interactive features. Use engaging visuals and testimonials to showcase the value of your course. Leverage the power of storytelling to connect with your audience on an emotional level, making the learning experience relatable and desirable. Tailor your message to fit the platform you're using; for instance, a short and catchy hook for Twitter, a visually appealing post for Instagram, or a detailed and informative article for LinkedIn. Remember to include a clear call-to-action, encouraging potential students to sign up or learn more. By combining these elements, you can create a social media hook that resonates with your target audience and sets your OneNote course apart from the competition.

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Register on the The Complete Full-Stack JavaScript Course! today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The The Complete Full-Stack JavaScript Course! is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The The Complete Full-Stack JavaScript Course! Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the The Complete Full-Stack JavaScript Course!, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Introduction and Setup Welcome To The Course 00:11:00 Environment Setup 00:12:00 Anatomy of a React Project 00:13:00 Getting Started with ReactJS Writing a React Component 00:09:00 Purchasing and Procurement Management 01:40:00 The React State 00:15:00 Understanding Component Props and Re-rendering 00:18:00 Importing CSS Into React Components[iframevideo] [/iframevideo] 00:05:00 Building a ReactJS Website Coding a calculator part 1 00:19:00 Coding a Calculator Part 2 00:35:00 React Website Setup 00:06:00 Component Children 00:17:00 React Routing 00:10:00 Route Parameters and HTML Slicing Part 1 00:15:00 Route Parameters and HTML Slicing Part 2 00:17:00 Services and Portfolio Pages Part 2 00:10:00 Working With Forms in React Part 1 00:16:00 Working With Forms in React Part 2 00:22:00 Using Formik 00:23:00 Yup Form Validation Schemas 00:17:00 Rest API with LoopbackJS Setup of REST API Using LoopbackJS 00:15:00 Creating Models 00:13:00 Model Observers 00:16:00 Model Relations 00:16:00 ESLINT 00:09:00 Subclassing Access Tokens 00:06:00 Persisting Data Using MongoDB 00:20:00 Creating Data 00:07:00 Updating Data 00:04:00 Finding Model Instances Part 2 00:03:00 Deleting Model Instances 00:07:00 Creating Post Collection 00:06:00 Roles and Rolemapping 00:14:00 Applying Access Control to Our Post Model 00:13:00 Adding an Editor Role 00:10:00 Creating a Category Model 00:09:00 File Storage and Collection Part 1 00:15:00 File Storage and Collection Part 2 00:10:00 Custom Remote Methods and File Uploads Part 1 00:18:00 Custom Remote Methods and File Uploads Part 2 00:14:00 Creating Login Route 00:18:00 Adding a Login Form 00:12:00 Redux and Material-UI Wrapping Components 00:11:00 Dispatching Actions 00:06:00 Creating Our Store and Reducers 00:24:00 Integrating Remote API Calls 00:22:00 Applying Middle Ware 00:15:00 Material-UI Intro 00:12:00 Drawer and CSS 00:16:00 Drawer Collapsing and Animations 00:14:00 Icons, Lists, Links 00:17:00 Main Content Class 00:14:00 Persisting Reducers Using Local Storage 00:15:00 Basic Tables 00:11:00 Fetching Posts and Users From Our API 00:21:00 Fab Buttons 00:12:00 Setting up Redux, Material-UI and Formik for Our Add Post Page 00:12:00 Material-UI Forms With Formik 00:19:00 Flex Display and Connecting Our Post Form to Our Database via Redux Part 1 00:15:00 Flex Display and Connecting Our Post Form to Our Database via Redux Part 2 00:15:00 Editing Existing Posts 00:28:00 Uploading Post Images Part 1 00:16:00 Uploading Post Images Part 2 00:17:00 Integrating Quill as a Content Editor 00:18:00 Loading Posts on the Front-end Part 1 00:14:00 Loading Posts on The Front-end Part 2 00:17:00 Loading More Posts on Demand 00:12:00 Single Post Page 00:27:00 Registering New Accounts 00:25:00 Posting Comments and Adding Relations and ACLs to Our API Part 1 00:20:00 Posting Comments and Adding Relations and ACLs to Our API Part 2 00:19:00 Deploying React Apps With NGINX 00:26:00 Deploying Our API Using PM2 And NGINIX Part 1 00:18:00 Deploying Our API Using PM2 And NGINIX Part 2 00:14:00 Deploying Our API Using PM2 And NGINIX Part 3 00:17:00 WebSocket Chat Application Creating A Chat App 00:08:00 Creating Our Chat Store 00:11:00 Websocket Connections 00:08:00 Sending Socket Messages 00:13:00 Creating Signup and Login Forms 00:18:00 Writing Account Based Logic Part 1 00:30:00 Writing Account Based Logic Part 2 00:02:00 Using Auth Tokens 00:13:00 Styling The Messenger 00:21:00 Tracking Logged In Users 00:14:00 Search Functionality 00:20:00 Creating New Threads And Sending To Relevant Clients 00:27:00 Connecting On Page Load If Already Logged In 00:24:00 Get Threads on Page Load 00:10:00 Disconnecting Socket Sessions 00:11:00 Adding Messages and Sending to Relevant Clients 00:32:00 Rendering Messages Client-side 00:19:00 Rendering Messages With User Information 00:23:00 Ejecting a React Application 00:09:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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Overview Advanced Communications & Public Speaking Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Advanced Communications & Public Speaking Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: Public Speaking In One Hour Intro - TJ Walker's 1-Hour Public Speaking Presentation Skills Class 00:01:00 Quick Wins! The Secret to Using Speaker Notes Effectively 00:01:00 Avoiding the Initial Wrong Turn Most Speakers and Presenters Make 00:02:00 Developing Expert Judgment for Your Public Speaking and Presenting Opportunity 00:05:00 The Radical Yet Simple Solution to Finding Great Messages 00:03:00 Your Stories Will Make Your Ideas Unforgettable 00:07:00 Your PowerPoint Will Create Engagement, Not Slumber 00:07:00 Building an Ethical Cheat Sheet Just for You@ 00:05:00 This Is the Do or Die Moment for Your Speaking Improvement 00:06:00 There Is a Perfect Test for Your Speech and Presentation 00:05:00 I Will Give You a Personalized Professional Presentation Critique Right Here 00:02:00 Continuing Your Path of Public Speaking and Presentation Skills Improvement 00:03:00 Section 02: Persuasion in Business Communications Promo Video - Persuasion in Business Communications 00:01:00 Quick Win! Increasing Your Odds of a Face to Face Persuasive Presentation 00:03:00 Always Select Your Best Persuasion Opportunities and Environments 00:02:00 Learning Persuasion Skills to Beat the Naturals 00:01:00 Mapping Out Your Finish Line - In Advance! 00:02:00 Moving the Numbers Game to Your Favor 00:04:00 The Unique Advantage of Persuasion in the Business World 00:07:00 Never Bore With Data Dumps Again 00:02:00 Master the Process of NOT Telling People Too Much About Your Process 00:05:00 The 5 Key Messages for Your Persuasion Success 00:04:00 Your Secret Source of Winning Persuasion Messages 00:04:00 Persuade More By talking less 00:04:00 There is Nothing like Seeing Your Persuasion Messages in Text 00:01:00 More for You, By Not Talking About You 00:03:00 Here is How You Get People to Remember Your Messages 00:07:00 Ironing Out the Kinks in Your Persuasion Presentation 00:02:00 Mastering Persuasive Body Language 00:04:00 Persuading Yourself to Go Outside of Your Comfort Zone 00:02:00 The Single Best Way to Prepare for All Persuasion Presentation Opportunities 00:03:00 Persuasion That Takes 6 Months is Still Persuasion 00:04:00 Persuasion is Sometimes More Effective at the Top Than at The Bottom 00:04:00 Conquering Your Fear to Pitch Again 00:02:00 Note I Probably Shouldn't Have to Mention This, But Don't Lie 00:01:00 Conclusion You Are Now Ready to Persuade 00:02:00 Section 03: Listening Skills: The Ultimate Workplace Soft Skills Intro - Listening Skills the Ultimate Workplace Soft Skills 00:01:00 Quick Wins - The Cell Phone Secret to Good Listening Skills 00:02:00 Stacking the Listening Environment in Your Favor 00:04:00 The Telephone Listening Trap Will Never Catch You Again 00:02:00 Housekeeping Note Sometimes You should Turn OFF Your Listening Skills 00:01:00 Setting Just One Agenda Item Listening 00:03:00 It Is Incredibly Easy to See How Well You Are Listening - Test 00:01:00 It's Even Easier to Listen When You Do This 00:04:00 Technology Will Eat Your Brain Unless You Do This 00:05:00 Using Your Most Effective Body Language Tool 00:03:00 The Best Listening Body Language from the Neck Down 00:04:00 Reading the Speaker's Body 00:04:00 Connecting At the Emotional Level with Your Colleague to Hear All 00:02:00 Mastering the Art of NOT Interrupting 00:02:00 Engaging in Conversation at Just the Right Time 00:03:00 Strong Listening Creates Strong Reactions from You 00:01:00 Honing Your Sense of Timing and Judgment to Make You a Great Listener 00:02:00 Using the Magic of Pen and Paper Tools to Your Advantage 00:04:00 Summarizing the Conversation Is Great for You and Your Colleague 00:04:00 The One-Page Email Memo Summary Aces the Listening Skills Test - Every Time! 00:03:00 Conclusion - Your New Reputation as a Great Listener! 00:03:00 Section 04: Body Language in the Workplace Intro - Body Language in the Workplace 00:01:00 Quick Wins - You Will Look Your Best on FaceTime, Skype, Facebook Live 00:02:00 Never Let These Two Classic Body Language Blunders Slow You Down 00:03:00 The Ultimate Tricky Body Language - Touching 00:02:00 Big Picture - Make Everyone You Work With Feel Comfortable Working With You 00:03:00 Your Nerves Will Never Show Again in the Workplace 00:02:00 You'll Never Fall for These Body Language Myths Again 00:07:00 Here Is Exactly What to Do With Your Hands 00:06:00 The Composed, Confident Video Star 00:10:00 Never Spotlight Your Blunders and Mistakes Again 00:05:00 You are Now Ready for Prime Time TV 00:04:00 The Number 1 Tip for Curing Body Language Problems Is 00:05:00 The Real Way to Improve Your Body Language Confidence 00:02:00 Great Body Language for Your Presentations 00:11:00 PowerPoint Will Never Turn You Into a Robotic Bore Again 00:04:00 Confident Briefing to Colleagues and Others 00:02:00 Keynote Speeches Will Showcase Your Calm and Confidence 00:04:00 Use a TelePrompTer Like a Network News Anchor 00:08:00 Networking Like a Pro, Not a Wall Flower 00:03:00 Handshakes, Greetings and Hellos with Poise 00:04:00 Once Last Chance for a Body Language Personal Critique. 00:01:00 Making Sure Your Clothes are Communicating Your Positive Story 00:05:00 Your Body Language Partner - The Friendly Spotter 00:02:00 Conclusion - Congratulations - You are Now Master of Your Own Body Language 00:01:00

A senior administrator or PA is often the first voice that a customer or VIP will hear when contacting a business. This course will ensure that your telephone manner and procedures are first-class and ready for all eventualities. You'll learn how to handle external distractions and speak clearly, as well as handling nuisance calls or abusive callers efficiently. It even covers the best methods for leaving voicemail messages or following them up. By various education styles, you'll find your phone usage will benefit significantly from these lessons. Learning Outcomes Fully understand the rules of telephone etiquette for business Know how to handle rude or abusive callers Manage voicemails and forward them to the concerned person Learn about telephone language Provide excellent customer service over the phone Present a polite and dependable first contact for your company Maintain high communication standard under stress or in busy moments Act immediately on receiving important or sensitive information Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this Course for?  Everybody should know how to handle a call, whether they are on the calling end or the receiving. If it's a business call we're talking about, then the etiquettes must be strictly maintained. That's why this course is mandatory for every professional of any given organisation. Although, it doesn't hurt to know telephone etiquette, even if you are not making business calls, which means that everyone can benefit greatly from this course. Career Path The course is suitable for those in the roles of; Executive Personal Assistant Secretary Administrator Receptionist Personal/ Business Assistant Associate/ Executive/ Manager of any department of an organisation Requirements This Telephone Etiquette Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Course Content Module 01: Let's Get Started! Getting Started 00:05:00 Module 02: Proper Telephone Etiquettes Using Proper Phone Language 00:15:00 Module 03: Keys to Handle Voicemail Messages & Caller Moods Handling Rude and Angry Callers 00:10:00 Module 04: Employee Training Methods Methods of Training Employees 00:05:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers. In just 75 Minutes, you will: Be able to handle interoffice calls and voicemail messages Successfully eliminate phone distractions and correct poor telephone etiquette Develop and master the techniques that improve your organization's image Handle incoming and outgoing calls precisely that win more business Correctly respond to rude or hostile customers Answer the phone expertly at your business Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. This lesson is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telephone Skills Training Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam - Telephone Skills Training 00:20:00 Final Exam Final Exam - Telephone Skills Training 00:20:00 Assignment Assignment - Telephone Skills Training 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.