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A masterclass in devising therapeutic metaphors This inspiring online training day gives you powerful, non-intrusive ways to help distressed young people – and others – overcome difficulties in their lives – the skills you will learn can also be used with adults Accredited CPD: 6 hours Length: 1 day (9.15am - 4.00pm GMT) LIVE ONLINE – Join Pamela Woodford live online on Tuesday 18th June 2024 for this enjoyable, experiential CPD accredited training day – you will have plenty of opportunities to ask questions, take part in exercises to practice the steps involved, come up with pertinent metaphors and create your own story. Limited numbers. BONUS RECORDING – you will also get a recording of the tutor sessions for a limited time afterwards to maximise your learning. >> If you can’t make this date please register your interest below and we’ll let you know as soon as a new date is available. Fantastic online training, engaging and thought-provoking throughout. The confidence Pamela has given me will impact positively on my everyday practice, I am truly inspired...PSYCHOTHERAPIST Why take this course Children’s natural affinity with stories gives us an incredibly powerful, non-directive way to help emotionally distressed and abused young people, who can sometimes be hard to reach in any other way. On this practical live training event you will learn how to tap into your own metaphorical brain to create therapeutic stories and metaphors ‘in the moment’ that are appropriate to each individual’s circumstances and experiences. Throughout the day Pamela – a master storyteller and highly experienced psychotherapist – draws on her own case histories, metaphor and story examples as she guides you through the steps involved in ‘thinking on your feet’ and creating a story yourself in the moment. By the end of the day you will have lots of new, innovative ways to engage with and help distressed children deal with the experiences they have had – whilst also offering them hope, understanding, and new ways of thinking and feeling about life and themselves. Indeed, you may well be surprised at how quickly positive psychological changes occur as a result of the stories you will create and tell ‘in the moment’. Stories also play a crucial role in child development – through the ways the different characters think, act and overcome difficulties, children gain important templates for understanding the world and dealing with the challenges and situations they will meet in life – both now and in the future. They are a wonderful way to help build resilience. Storytelling and the careful use of therapeutic metaphor are crucial elements of successful counselling and psychotherapy – they help bypass assumptions and rigid thinking to offer a new, broader way of looking at things, awaken innate resources and offer crucial hope – just what struggling children need… Wonderful, interactive online course. Pamela is a joy to listen to – I learnt so muchCOUNSELLOR What will you learn A clear understanding of how to address emotional issues in children Simple ways to calm and relax children – “it’s the way you tell ‘em” Tips for igniting your own imagination and creativity How to ‘think metaphor’ to find the right one for each situation A step-by-step guide to creating your own stories – the 6 steps for creating short stories with metaphors specifically tailored to quickly bring about positive psychological changes in children and young people Breathing life into inanimate objects and taking inspiration from nature – how to tune into your metaphorical mind Valuable experience in creating your own therapeutic story from scratch How to use your stories and metaphors The importance of paying attention to the words children use when telling you something Case histories which illustrate the effectiveness and flexibility of stories – and show why they are such powerful therapeutic tools, even with difficult cases How to find your own metaphors and connect them emotionally to distressing situations Using embedded suggestions in stories – exercise Different ways to use therapeutic stories, such as those in Pamela’s acclaimed Brighter Little Minds series, to develop emotional literacy The importance of incorporating all of our senses How to adapt stories to use with adolescents and adults Tips for thinking creatively ‘on your feet’ to come up with suitable metaphors and ideas there and then in the moment Flexible skills that can easily be adapted to working with adults Why subtly entwining a child’s interests into a story makes its impact stronger How to introduce a story or therapeutic metaphor naturally into your conversation Feedback on the story you create and time to ask questions of the tutor – a highly experienced and creative psychotherapist who has spent decades working therapeutically with distressed children and young people A greater appreciation of the subtle power of metaphor, imagination and embedded suggestions and how to use them to help the young people you care for Increased confidence in creating and telling therapeutic stories yourself A variety of story examples and ‘scripts’ Lots of new ideas from Pamela Woodford’s ‘treasure chest of healing spells’ to spark your own creativity Tips for improving your own storytelling abilities Such a helpful live online training day – the use of metaphor via story form is a powerful toolHEAD OF BEHAVIOUR SUPPORT SERVICE – EDUCATION Course Programme The ‘How to create healing stories for distressed children’ live online workshop starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am What can go wrong for children? How stories can help 11.00am Comfort break and discussion 11.10am Using metaphor, relaxation, imagination and embedded suggestions 1.00pm Lunch break 1.40pm Setting the scene and creating the story 3.10pm Comfort break and discussion 3.20pm Sharing the stories you have created 4.00pm Day ends Who is this course suitable for? Anyone working with emotionally distressed children or young people, including: Psychotherapists, therapists and counsellors Teachers and educational professionals Childcare and healthcare professionals (and students) Foster carers Adoptive parents – and perspective adoptive parents Social workers Parents and carers Interested friends or family who wish to help a young person they know And anyone who would like to attend for personal reasons This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

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Get ready for an exceptional online learning experience with the Mechanical Engineering: Automotive Engineering, Car Maintenance, Motorcycle & Met Mechanic bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Mechanical Engineering & Car Maintenance package is dynamic, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Mechanical Engineering & Car Maintenance package has something for everyone. As part of the Mechanical Engineering & Car Maintenance, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Mechanical Engineering: Automotive Engineering, Car Maintenance, Motorcycle & Met Mechanic bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Mechanical Engineering: Automotive Engineering, Car Maintenance, Motorcycle & Met Mechanic CPD-accredited courses: Course 01: Mechanical Engineering Course 02: Electric Vehicle Battery Management System Course 03: Automotive Engineering: Onboard Diagnostics Course 04: Hybrid Vehicle Expert Training Course 05: Large Goods Vehicle (LGV) Course 06: Car Mechanic Interactive Online Training Course 07: Bicycle Maintenance Course Course 08: Motorbike Maintenance Course Course 09: Automotive Engineering: Onboard Diagnostics Course 10: Diploma in Supercharger Automobile Engineering Course 11: Crack Your Mechanical Engineer Interview Course 12: Engine Lubrication Systems Online Course Course 13: MET Technician Course 14: Workshop Technology: Machine Shop Theory Course 15: Workplace First Aid Online Training Course Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Mechanical Engineering: Automotive Engineering, Car Maintenance, Motorcycle & Met Mechanic bundle, you will gain the following: CPD QS Accredited Proficiency with this Mechanical Engineering & Car Maintenance bundle After successfully completing the Mechanical Engineering & Car Maintenance bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials in this Mechanical Engineering & Car Maintenance bundle The online test with immediate results You can study and complete the Mechanical Engineering & Car Maintenance bundle at your own pace. Study for the Mechanical Engineering & Car Maintenance bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Mechanical Engineering: Automotive Engineering, Car Maintenance, Motorcycle & Met Mechanic bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Mechanical Engineering & Car Maintenance bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Mechanical Engineering: Automotive Engineering, Car Maintenance, Motorcycle & Met Mechanic , a rich anthology of 30 diverse courses. Our experts handpick each course in the Mechanical Engineering & Car Maintenance bundle to ensure a wide spectrum of learning opportunities. This Mechanical Engineering & Car Maintenance bundle will take you on a unique and enriching educational journey. The Mechanical Engineering: Automotive Engineering, Car Maintenance, Motorcycle & Met Mechanic bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Mechanical Engineering & Car Maintenance bundle offers you the flexibility and convenience to learn at your own pace. Make the Mechanical Engineering & Car Maintenance package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Mechanical Engineering: Automotive Engineering, Car Maintenance, Motorcycle & Met Mechanic bundle is perfect for: Aspiring automotive engineers: Ideal for those interested in a career focused on car design, development, and manufacturing. Car enthusiasts: Suitable for individuals passionate about car mechanics and who wish to understand how to maintain and repair vehicles professionally. Motorcycle aficionados: Designed for those who want to specialise in motorcycle mechanics, including repair and custom modifications. Career changers: Perfect for individuals looking to shift their career path towards automotive and mechanical engineering sectors. Technical school leavers: A great fit for recent graduates from technical schools who aim to expand their practical knowledge and skills in specific areas of mechanical engineering. Requirements You are warmly invited to register for this Mechanical Engineering: Automotive Engineering, Car Maintenance, Motorcycle & Met Mechanic bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Mechanical Engineering: Automotive Engineering, Car Maintenance, Motorcycle & Met Mechanic course completion, you can expect to: Automotive Engineer Car Maintenance Technician Motorcycle Mechanic Met Technician (Metallurgical Technician) Performance Specialist Automotive Designer Quality Control Inspector Service Manager Automotive Research and Development Entrepreneur in Automotive Sector Certificates CPD Certificates Digital certificate - Included

Get ready for an exceptional online learning experience with the Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Sales & Marketing package is dynamic, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Sales & Marketing package has something for everyone. As part of the Sales & Marketing, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media CPD-accredited courses: Course 01: Mechanical Engineering Course 02: Electric Vehicle Battery Management System Course 03: Automotive Engineering: Onboard Diagnostics Course 04: Hybrid Vehicle Expert Training Course 05: Large Goods Vehicle (LGV) Course 06: Car Mechanic Interactive Online Training Course 07: Bicycle Maintenance Course Course 08: Motorbike Maintenance Course Course 09: Automotive Engineering: Onboard Diagnostics Course 10: Diploma in Supercharger Automobile Engineering Course 11: Crack Your Mechanical Engineer Interview Course 12: Engine Lubrication Systems Online Course Course 13: MET Technician Course 14: Workshop Technology: Machine Shop Theory Course 15: Workplace First Aid Online Training Course Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis, & Social Media bundle, you will gain the following: CPD QS Accredited Proficiency with this Sales & Marketing bundle After successfully completing the Sales & Marketing bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials in this Sales & Marketing bundle The online test with immediate results You can study and complete the Sales & Marketing bundle at your own pace. Study for the Sales & Marketing bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Sales & Marketing bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media, a rich anthology of 30 diverse courses. Our experts handpick each course in the Sales & Marketing bundle to ensure a wide spectrum of learning opportunities. This Sales & Marketing bundle will take you on a unique and enriching educational journey. The Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Sales & Marketing bundle offers you the flexibility and convenience to learn at your own pace. Make the Sales & Marketing package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle is perfect for: Aspiring Sales Professionals: Ideal for individuals looking to start a career in sales and wanting to understand the foundational aspects of sales management. Marketing Executives: Suitable for marketing professionals who wish to integrate sales management techniques with marketing strategies to enhance performance. Entrepreneurs and Business Owners: Tailored for business leaders aiming to refine their sales and negotiation skills to drive business growth. Customer Relationship Managers: Beneficial for CRM professionals seeking to deepen their understanding of Know Your Customer (KYC) practices and sales analysis. Social Media Managers: Perfect for those in social media roles looking to leverage platforms for sales enhancement and targeted marketing. Requirements You are warmly invited to register for this Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media course completion, you can expect to: Sales Coordinator Account Manager Sales Analyst Marketing Manager Negotiation Consultant Customer Relationship Manager Business Development Manager Social Media Strategist Sales Director Entrepreneur Certificates CPD Certificates Digital certificate - Included

Duration 4 Days 24 CPD hours This course is intended for This class is designed for enterprise architects, solution architects, and business analysts working to earn their Salesforce System Architect credential, for consultants or technical experts working to earn their individual Architect Designer credential, and for Salesforce Developers and Administrators looking to expand their overall capabilities with the Salesforce Platform. Overview Recommend appropriate integration patterns (Remote Process Invocation - Request and Reply, Remote Process Invocation - Fire and Forget, Batch Data Synchronization, Remote Call-In, and UI Update Based on Data Changes) to address integration requirements. Recommend appropriate integration capabilities (SOAP, REST, bulk, streaming, canvas, Workflow outbound, Apex, and Salesforce Connect) to address integration requirements. Recommend the appropriate SSO Flow or OAuth flow to address identity and access management requirements. Dive into the two cornerstone domains of being a System Architect: Integration Architecture, and Identity and Access Management. In this 4-day workshop, our Architect experts will present you with a case study scenario that will be broken down and digested through iterative exploration. Learn how to design and build secure, scalable, and high-performing integration and identity solutions through a combination of lecture, demos, hands-on exercises, and workshop presentations and discussions. Integration Capabilities Create, Retrieve, Update, or Delete Records with SOAP API Integrate with Salesforce Using REST API Insert, Update, Upsert, or Delete Large Volumes of Data with BULK API Push Relevant Data to Users in Real Time with Streaming API Send Information to a Designated Endpoint with Outbound Message Integrate Your Apex with an External Service Using Callouts Integrate Data from an External Data Source Using Salesforce Connect Synchronize Data with Heroku Connect Connect Business Processes in Salesforce with Platform Events Publish Change Events with Change Data Capture Integration Patterns Invoke Remote Call-In Patterns Invoke Request and Reply Patterns Invoke Fire and Forget Patterns Synchronize Batch Data Update UI Based on Data Changes Visualize Data Identity Management Review SSO Fundamentals Review Identity Management Review Identity Management Concepts Understand Salesforce as an Identity Provider Accept Third-Party Identity in Salesforce Understand Social Sign-On and Open ID Connect Enable Users to Authenticate with SSO Flows Initiate Flows with IDP Initiate Flows with SP Troubleshoot Identity Issues Authentication Grant Client Application Access with OAuth Flow Generate Access Tokens with Username Password Flow Initiate Web Server Flow Grant Application Access with User Agent Flow Connect to Salesforce Using JWT Flow

Duration 2 Days 12 CPD hours This course is intended for This course is a must-have for the Business Analyst, Business Systems Analyst, Systems Analyst, and Requirements Engineer. The Business Sponsor and the Project Manager who are actively involved with specifying requirements for their project will also benefit from this workshop. Overview Describe the planning, techniques, and partnerships that are vital to the success of requirements elicitationIdentify and differentiate between the different types of requirements that need to be elicitedDescribe the importance of documenting business objectives and project scope before eliciting requirementsUtilize a context diagram to scope the requirementsUtilize a process, techniques, and templates for stakeholder identification and analysisApply industry best practices to common issues with Stakeholders during requirements elicitationPlan and conduct a good InterviewIntroduce standards in process modelingPlan and develop a prototype to elicit requirements In this interactive 2-day course, you will learn how to enhance and refine your elicitation skills. Working in small groups, you will practice new techniques and discuss strategies that your organization should be using to better define stakeholder needs. Day 1 Unit 1: Course Introduction Unit 2: Fundamentals of Requirements Elicitation Unit 3: Understanding the Project Objectives and Scope Unit 4: Identifying and Analyzing Your Stakeholders Unit 5: Interviewing Techniques Day 2 Unit 6: Facilitation Techniques Unit 7: Process Modeling Unit 8: Prototyping Unit 9: Document Analysis, Interface analysis, and Reverse Engineering Unit 10: Course Summary Additional course details: Nexus Humans BA26 - Requirements Elicitation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA26 - Requirements Elicitation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course has been expressly designed for the Business Analyst, Business System Analyst, System Analyst, and/or Requirements Engineer. The Designer, Developer and Tester who are actively involved in utilizing use cases may also benefit from this workshop. Overview Employ use cases to elicit requirements, at a business, system or subsystem levelEmploy use cases to document the scope of a projectWrite use cases in a clear and unambiguous way.Model use cases with workflow diagramsPlan and divide up the project work based on your use casesManage a use case as it evolves over time and goes through many changes This course provides a strong foundation in the mechanics of use case diagramming and writing textual descriptions of use cases. In this highly interactive workshop, you will learn how to enhance and refine your use case skills, how to involve your stakeholders in the use case process, and how to develop use cases that provide valuable information to the designers and testers. Use cases that meet the needs of designers can be too technical and too detailed for other stakeholders. Use cases that satisfy business users are usually not very helpful to designers and testers. How do you satisfy these two disparate interests? And how do you handle the details like business rules, data validations and user interface specifications? Introduction Course objectives Understanding of business analysis Knowledge areas of BABOK© Guide Overview of Use Cases Describe the purpose and value of a use case approach Use case terminology Introducing a use case approach Needs Assessment Purpose of Needs Assessment Needs Assessment and use cases Defining and understanding the strategic goals and objectives Understanding the business process Identifying actors Identifying business information Analyzing locations and operations Drawing the business use case diagram Building the business architecture Defining solution options Defining System Scope Product scope/project scope System actors versus business actors Analyzing the business process model Analyzing business use cases Identifying candidate use cases Identifying scenarios Diagramming use cases Draw a use case diagram Create a use case catalog Evaluating, Prioritizing, and Packaging Use Cases Iterative nature of this work Evaluating use cases Use case priority Use case risk Use case complexity Use case dependencies Evaluate and Prioritize use cases Dividing work up between releases Packaging A process for how to perform packaging Writing the Main Success Scenario Use case descriptions Primary and secondary goals Assumptions Pre-conditions Triggers Post-conditions Scenario example Main success scenario Conditional execution Use cases and requirements Best practices for writing a use case description Writing the Other Scenarios Scenarios and flows Alternate scenarios and flows Alternate vs. basic flow Guidelines for alternate flows Exception flows Failed post conditions Write alternate and exception flows Process Modeling to Describe Use Case Flows UML© Activity Diagram Notation Sequencing activities Developing an activity diagram Facilitated sessions Draw a UML© Activity Diagram Using Advanced Diagramming Techniques Commonality Dependency Relationships Identify relationships Comparing the different relationships Developing a Requirements Specification Requirements and use cases Detailed requirements Common approaches to specifications Non-functional requirements Write non-functional requirements User interface requirements UI data descriptions Business rules Decision tables and inference rules How to document simple calculations Reporting requirements Data requirements Data accessibility requirements Traceability Course Summary Wrap-up Finding more information Additional course details: Nexus Humans BA28 - Requirements Analysis and Use Cases training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA28 - Requirements Analysis and Use Cases course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours Overview Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class. Getting Started Workshop Objectives The Problem Solving Method What is a Problem? What is Creative Problem Solving? What are the Steps in the Creative Solving Process? Case Study Module Two: Review Questions Information Gathering Understanding Types of Information Identifying Key Questions Methods of Gathering Information Case Study Module Three: Review Questions Problem Definition Defining the Problem Determining Where the Problem Originated Defining the Present State and the Desired State Stating and Restating the Problem Analyzing the Problem Writing the Problem Statement Case Study Module Four: Review Questions Preparing for Brainstorming Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Case Study Module Five: Review Questions Generating Solutions (I) Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Case Study Module Five: Review Questions Generating Solutions (II) The Morphological Matrix The Six Thinking Hats The Blink Method Case Study Module Seven: Review Questions Analyzing Solutions Developing Criteria Analyzing Wants and Needs Using Cost/Benefit Analysis Case Study Module Eight: Review Questions Selecting a Solution Doing a Final Analysis Paired Comparison Analysis Analyzing Potential Problems Case Study Module Nine: Review Questions Planning Your Next Steps Identifying Tasks Identifying Resources Implementing, Evaluating, and Adapting Case Study Module Ten: Review Questions Creating a Performance Plan Planning the Follow-Up Meeting Celebrating Successes Identifying Improvements Case Study Module Eleven: Review Questions Wrapping Up Words from the Wise Lessons Learned

Course Description By enrolling on this course you will: Understand the role of an assessor and the principles and practices of assessment Plan assessments in workshops or classroom with at least two learners Use different assessment methods, make assessment decisions and give feedback to learners Involve learners and others in the assessment process – ensuring decisions are countersigned, quality assured and that assessment practice is standardised Apply legal and regulatory requirements to your assessment Benefits Gain the industry standard qualification to be a classroom / workshop assessor Interactive online workshops and one to one support to complete assignments One to one mentoring to support achievement of the practical unit Receive mentoring and support form qualified and experienced assessors

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