54013 Courses in Ware delivered Online

Payroll Accounting Training Fast Track (Level 1-3): This course brings you the skills you need to use this popular payroll program to confidently process any businesses payroll. Being able to use Sage 50 Payroll should lead to greater productivity. But it also helps the business conform to employment legislation and data security requirements. Furthermore, broken down into practical modules this course is a very popular and well-received introduction to moving from manual payroll to computerised payroll. Moreover, it incorporates all the new government requirements for RTI reporting. Finally, Payroll is a vital role within any organisation. A career in payroll means specialising in a niche field with excellent progression opportunities. In this course, you will be learning from Level 1 to Level 3 of Sage Computerised Payroll which could help you to land your dream job in the Payroll sector. As Osborne Training is a Sage (UK) Approved training provider, you could gain the following qualifications provided that you book and register for exams and pass the exams successfully: Sage 50c Computerised Payroll Course (Level 1) Sage 50c Computerised Payroll Course (Level 2) Sage 50c Computerised Payroll Course (Level 3) All exams are conducted online through Sage (UK). Level 1: Introduction to payroll Introduction to Real-Time Information (RTI) Preparing employee records Starters - new employees Calculation of Gross Pay The PAYE and National Insurance systems Creating Payslips and analysis Creating Backups and Restoring data Payment analysis Processing National Insurance contributions Voluntary deductions Processing Leavers Completing the Payroll Procedures Level 2: Introduction to Payroll Introduction to Real Time Information (RTI) Preparing employee records Creating Backup and Restoring Data Starters - new employees Calculation of Gross Pay Deductions - Pension schemes and pension contributions Processing the payroll - introduction to the PAYE system Processing the payroll - income tax National Insurance contributions - Processing in the payroll Voluntary deductions Student Loan repayments Attachment of Earnings Orders & Deductions from Earnings Orders Processing Leavers Introduction to statutory additions and deductions Processing Statutory sick pay (SSP) Processing Statutory Paternity Pay (SPP) Statutory paternity pay and paternity leave Completing the processing of the payroll Creating Payslips and analysis Reports and payments due to HMRC Level 3: Advanced processing of the payroll for employees Preparation and use of period end preparation of internal reports Maintaining accuracy, security and data integrity in performing payroll tasks. Deductions - Pension schemes and pension contributions Processing the payroll -complex income tax issues Payroll Giving Scheme processing Processing Statutory Adoption Pay (SAP) Advanced Income tax implications for company pension schemes Student Loan repayments Processing Holiday Payments Processing Car Benefit on to the Payroll System Attachment of Earnings Orders & Deductions from Earnings Orders Leavers with complex issues Advanced processing of statutory additions and deductions Recovery of statutory additions payments - from HMRC Completing the processing of the payroll Complex Reports and payments due to HMRC Cost Centre Analysis Advanced, routine and complex payroll tasks Calculation of complex gross pay

Payroll Courses: What is Payroll? Payroll is a very important function for any businesses that pay their employees wages or salaries through PAYE Scheme. Through the payroll, function businesses calculate the correct amount Tax and NI to pay wages and salaries accurately. The payroll function is responsible for providing payslips and other documents to employees and reporting correctly to managers and HMRC. Sage Payroll Courses Starting our Sage Payroll courses will enhance your career potentials and give you the skills and knowledge you need to get started in Payroll. Payroll is a vital role within any organisation. A career in payroll means specialising in a niche field with excellent progression opportunities. Changes in Payroll Are you up to date with the latest RTI (Real Time Information) regulations introduced by HMRC? It's essential that companies comply with the changes. Payroll Jobs Available Payroll Manager Senior Payroll Administrator Payroll Adviser And many more... Professional or Industry specific qualification Our Sage Payroll Courses: Sage Payroll Training Level 1 Sage Payroll Training Level 2 Sage Payroll Training Level 3 Sage Payroll Training - Fast Track (Level 1-3) Total Sage Training (Sage 50 Accounts + Payroll)

AAT Level 3 is an Advanced or Intermediate level of AAT qualification in accounting. This course gives successful students the skills and knowledge to work competently in finance, accountancy, or bookkeeping role. Moreover, the students also have the opportunity to progress their studies with the AAT Level 4 Diploma in Accounting and acquire full membership of the AAT. Duration You can expect this qualification to take 1-1.5 year to complete for most students. Tutors Tutors are highly qualified with extensive knowledge of accountancy. Study Options Online Live - Live Interactive Online Classes are offered through the State of The Art Virtual Learning Campus. Classes are recorded to catch up later. In-Campus - Study at our London campus for AAT level 3. Daytime, weekend and evening courses for AAT available. AAT Distance Learning- Self-Study at home at your own pace with Study Material and access to Online study Material through Virtual Learning Campus (VLC). AAT Qualification Once you finish AAT qualification and pass all exams successfully, you will be awarded globally recognised AAT Certificate in Accounting from AAT. AAT Level 3 Course Syllabus Advanced Bookkeeping Final Accounts Preparation Indirect Tax Management Accounting: Costing Ethics for Accountants Spreadsheets for Accounting

AAT Bookkeeping Course If you want to become a certified bookkeeper with AATQB (AAT Qualified Bookkeeper) status, then you must complete the AAT bookkeeping course successfully. This bookkeeping course is broken down into two levels, Foundation Certificate in Bookkeeping Advanced Certificate in Bookkeeping Once you pass all 5 exams successfully, you can gain AATQB status giving you leading edge to build a successful career in bookkeeping. Next steps after qualifying You will be awarded with Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. What you will gain? Firstly, this course will help you develop your skills in double entry bookkeeping and give you an understanding of management and administrative processes. You'll learn how to use manual bookkeepin systems and to work with the purchase ledger, sales ledger and general ledger. You would also get better understanding about VAT system and how to do VAT Return. You will be awarded with Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. The AAT bookkeeping course covers the following areas: Bookkeeping transactions Bookkeeping Controls Advanced Bookkeeping Final Accounts Preparation Indirect Tax

Company Accounting - tax return, Annual accounts and Annual return Training Course If you want to work in a Finance or Tax department of a business or as an accountant in well-known accountancy firms it is vital that you know how to prepare accounts for the company and submit them to the right places. This UK Tax accounting course will upgrade your skills to higher level. Completing this course will enable you learn more about the procedures involved in submitting Corporate Tax Return. Once you are skilled on this, you can offer this as a service to potential business clients and earn £££. If you are running a business you can process your own Business Tax return and Accounts, instead of paying someone else to do it. It will save a lot of money (£££) every year. You will stay ahead of the competition if you are looking for a job in the Accounting or Tax Industry once you are skilled Business Accounting and Tax procedures. Identifying requirements to set up a UK Company Identifying Statutory Requirements for Companies Introduction to Confirmation Statement processing Identifying Types of Companies based on size Identifying Types and requirements of various Submissions available Identifying minimum requirements in a Balance Sheet and Profit & Loss Account Identifying Tax Return periods and deadlines Identifying Penalties for Late filing Identifying Closing Down Procedures for Companies Introduction to the Filing Company accounts procedure Company house forms and correspondences Understanding of IXBRL requirements Understanding submission procedures using HMRC Online CT600 (Webfiling) Using one Business(SME/Micro Entity) case to understand the procedures on Annual Submission for Company Tax Return and Accounts submission

Personal Tax Return and Self Assessment training Course Most self-employed people and directors of companies have to do submit a Tax Return every year. If you are a self-employed person you may learn how to do tax return yourself. As a result, you can save money by not having to pay an external agent. Don't forget You can also save more money as you will know more about how to apply for a tax rebate. According to statistics, more than 60% of taxpayers not sure how to do tax return correctly and lose money for not knowing how to apply for a tax rebate correctly. If you want to offer tax services to the general public, then skills in this sector can dramatically improve your job prospect or business prospect. How to do a tax return Firstly, you need to be registered with HMRC to process your tax return. You should get a UTR (Unique Tax Reference) no, which is your personal identification no for tax purpose. Once you have details for all incomes and expenditure, you can submit them electronically to HMRC. The deadline for submitting a personal tax return is 31 January for the previous tax year. Apply for a Tax Rebate It is possible that you could be eligible for a tax rebate. The most possible scenarios are When you pay more tax than required Submitting an incorrect tax return Claiming special Tax relief There could be many more reasons why should you get a tax refund. It is vital to know the scenarios under which you should apply for a tax rebate. Identify the type(s) of returns that may be completed Understand the duties and responsibilities of a bookkeeper / tax agent when completing self-assessment tax returns Calculating the taxes on profits for Self Employed & on income for Employed individuals Understanding differences between Drawings & Dividends Introduction to UTR and NI Classes Understanding Tax Return submission procedures to HMRC (using 2 individual Scenarios) Analysing Class 2 & Class 4 NIC Analysing Personal Allowance Analysing Income from Self Employments Employment benefits Analysis Analysis of Car & Fuel benefits Analysis on savings and investment income and tax implications on them. Introduction to Capital Gains Tax analysis Introduction to Inheritance Tax Analysis Understanding the procedure for payment and administration of both tax and National Insurance Contributions

Total SAGE Training (Sage 50 Accounts + Sage Payroll Training) Want to open the door to working in Finance and Accountancy Industry? Starting our Total Sage Training courses will enhance your career potentials and give you the skills and knowledge you need to get started in Finance and Accountancy Industry. Total Sage Training courses are combined with Sage 50 Accounts and Sage Payroll Training. You will receive a CPD Completion Certificate from Osborne Training once you finish the course. You also have an Option to attain Certificate from SAGE(UK) subject to passing the exams. What qualification will I gain for Sage Training Courses? CERTIFICATION FROM SAGE (UK) As Osborne Training is a Sage (UK) Approved training provider, you could gain the following qualifications provided that you book and register for exams and pass the exams successfully: Sage 50c Computerised Accounting Course (Level 1) Sage 50c Computerised Accounting Course (Level 2) Sage 50c Computerised Accounting Course (Level 3) Sage 50c Computerised Payroll Course (Level 1) Sage 50c Computerised Payroll Course (Level 2) Sage 50c Computerised Payroll Course (Level 3) Level 1 Working with Sage 50 Accounts Program Basics. Creating Account names, Numbers & Bank Payments Financials Bank Reconciliations Generating Customers Invoices Monitoring Customer Activity Generating Product Invoices & Credit Notes Compiling & Sending Customer Statements Creating Customer Receipts & Purchase Invoices Supplier Payments Managing Recurring Entries Generating Reports & Information The Active Set-Up Wizard VAT Changes. Level 2 An overview of the Sage program Entering opening balances, preparing and printing a trial balance Creating customer records Creating supplier records Setting up opening assets, liabilities and capital balances, Producing routine reports Checking data, Entering supplier invoices Posting error corrections, amending records Invoicing, generating customer letters, entering new products, checking communication history Banking and payments, producing statements, petty cash Audit trails, correcting basic entry errors, reconciling debtors and creditors Creating sales credit notes, Processing purchase credit notes Preparing journals Verifying Audit Trail Purchase orders, processing sales orders Processing Trial Balance Creating Backups Restoring data Writing-off bad debts Level 3 Creating a Chart of Accounts to Suit Company Requirements Sole Trader Accounts preparation The Trial Balance preparation Errors in the Trial Balance Disputed Items Use of the Journal Prepare and Process Month End Routine Contra Entries The Government Gateway and VAT Returns Bad Debts and Provision for Doubtful Debts Prepare and Produce Final Accounts Management Information Reports Making Decisions with Reports Using Sage The Fixed Asset Register and Depreciation Accruals and Prepayments Cash Flow and Forecast Reports Advanced Credit Control

AAT Bookkeeping Course Overview Are you looking to develop a career in Bookkeeping? As a successful Bookkeeper, you could earn on average more than £25,000 per year. (Source: National Career Service). And if you want to become a certified bookkeeper with AATQB (AAT Qualified Bookkeeper) status, then it is mandatory that you complete the AAT bookkeeping course to build a successful career in bookkeeping.  Bookkeeping Course Duration You can expect the AAT bookkeeping distance learning courses to take up to 6 months to complete for most students given that you attend classes and assessments regularly. Bookkeeping Courses Tutors Osborne Training tutors are highly qualified with extensive knowledge of bookkeeping. They helped thousands of students to achieve over 96% pass rate and to reach their career goal. They are industry recognised for bookkeeping courses in UK. Bookkeeping Courses from London Campus  Evening, Weekend and Daytime sessions for AAT Bookkeeping courses are offered from London campus. Why Osborne Training? Osborne Training tutors are expert and with many years of industry experience You get 24/7 Access to the State of the Art Virtual Learning Campus Free High quality study material Free exam preparation kit Flexible payment option available Expert Tutorial support from the tutor Student Discount Card from NUS* Exam Booking Service at our campus Various Campus around UK Free Tablet PC ( For Limited Period) Osborne Books are provided for AAT Bookkeeping Courses. Once you successfully complete the bookkeeping course, you will get a certificate from AAT to confirm your professional bookkeeping qualification achievement. Jobs available for Bookkeeper Senior Credit Controller Sales/Purchase Ledger Clerk Accounts senior Senior Bookkeeper In these roles, you could earn on average more than £25,000 annually. (Source: National Career Service) This AAT bookkeeping course is awarded by AAT and broken down into two levels, AAT Foundation Certificate in Bookkeeping  (also known as AAT Level 2 Bookkeeping) Bookkeeping Transactions Bookkeeping Controls Advanced Certificate in Bookkeeping Advanced Bookkeeping Final Accounts Preparation Indirect Tax Once you pass all 5 assessments successfully, you can gain AATQB status giving you competitive edge to build a successful career as a bookkeeper.

AAT Level 4 Professional Diploma in Accounting AAT Level 4 is the highest level or final stage of the AAT Accounting qualification. This qualification provides the skills necessary for a 'Finance Officer' role including the complex management accounting tasks, general management skills, drafting financial statements and specialist learning areas. This provides you with an opportunity to become a professional member of AAT and use MAAT after your name. You are also entitled to exemptions in the UK's chartered and certified accounting qualifications. Besides, if you want to pursue your career further in University, you are entitled to exemptions for up to two years in various universities in the UK. You will be awarded “AAT Level 4 Professional Diploma in Accounting certificate” from the Association of Accounting Technicians (AAT), once you have passed all the professional-level qualification exams and skill tests. Once you finish Level 4 you become a professional member of AAT and you may use MAAT after your name to stand out from the crowd as an officially Accredited Accountant. What you will gain? Here you'll learn how to draft financial statements for limited companies, perform complex management accounting tasks and develop your own management skills, perform tax calculation for business & individuals and other specialist learning areas. The Level 4 Professional Diploma in Accounting covers the following areas: Management Accounting: Budgeting Management Accounting: Decision and Control Financial Statements of Limited Companies Accounting Systems and Controls Business Tax Personal Tax

Getting Started BA (Hons) Business and Management focuses on gaining practical knowledge in management. This program supports the learner to acquire the skills needed to manage a business organisation, such as communication, decision-making, and problem-solving. BA (Hons) Business and Management aims to make the learners aware of the various day-to-day operations and activities in a business organisation. Also, it aims for the students to understand the effective management of the business. In this qualification, learners will have the chance to study International Business. After completing this program, a learner will acquire the skills to make a prompt decisions in a competitive, changing business world. Besides, the qualification will help the student understand the techniques of modern business, and further, this course will provide knowledge to become a successful businessman in the contemporary world. Learners will bridge the gap between theory and practice upon completing the programme. The course improves the chances of progression in a career and helps the learner to manage the activities in a business organisation. The program comprises two phases; the first is the Level 4 and 5 Diploma in Business Management awarded by Qualifi and delivered by School of Business and Technology London. The second phase is the BA (Hons) Business and Management Top Up, delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements Applicants are required to have the following entry requirements: A level or Equivalent Minimum 1 Year of Business Management work experience Further, candidates are also required to demonstrate their English language proficiency. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1 - QUALIFI Level 4 and 5 Diploma in Business Management Programme Structure Level 4 The Qualification is made up of 6 units. All units are mandatory and required by learners to be awarded the Level 4 Diploma in Business Management. Level 4 diploma in Business Management made up of 120 credits which equates to 1200 hours of TQT and include 480 hours of GLH. Communications in Organisations Unit Reference Number : D/507/1581 TQT : 200 Credit : 20 This unit assists managers in examining the connections between effective communication and the cultivation of workforce comprehension and commitment to change. It does so by delving into the concept of good communication practices. Leadership and the Organisation Unit Reference Number : H/507/1582 TQT : 200 Credit : 20 This unit offers learners the chance to explore the characteristics and skills essential for successful leadership comprehensively. Learners will also be equipped to contemplate the application of various leadership theories and models to specific scenarios and understand the methods for developing leadership skills. Financial Awareness Unit Reference Number : M/507/1584 TQT : 200 Credit : 20 This unit is crafted to acquaint learners with the nature, role, and significance of financial information within organisations, specifically focusing on the managerial viewpoint. Managing Change Unit Reference Number : A/507/1586 TQT : 200 Credit : 20 This unit delves into the planning, implementation, and evaluation of change. It strongly emphasises involving those directly impacted, seeking their insights, knowledge, commitment, and ownership in the change process. Business Operations Unit Reference Number : F/507/1587 TQT : 200 Credit : 20 This unit centres on the proficient and resourceful planning and supervision of work activities. It equips learners with the competence to devise, enact, and modify operational plans to enhance effectiveness and efficiency while allowing for designing and overseeing suitable systems to ensure product and service quality. Developing Teams Unit Reference Number : J/507/1588 TQT : 200 Credit : 20 This unit centres on establishing, growing, and reinforcing teams to enable them to attain their goals and objectives. Learners are tasked with recognising the skills and potential of team members, and they should create avenues for team members to acquire new skills and experiences.   Level 5 The Qualification is made up of 6 units. All units are mandatory and required by learners to be awarded the Level 5 Diploma in Business Management Responding to the Changing Business Environment Unit Reference Number : R/507/1612 TQT : 200 Credit : 20 The central focus of this unit revolves around the evolving dynamics among business, government, and their constituents, leading to a landscape that presents both prospects and challenges for contemporary organisations. Profoundly grasping the organisational implications of these trends enables managers to adapt constructively to the shifting socio-economic milieu. Effective Decision Making Unit Reference Number : Y/507/1513 TQT : 200 Credit : 20 This unit will examine diverse approaches to corporate decision-making, encompassing the decision implementation process and effectively utilising knowledge within organisations. Business Development Unit Reference Number : D/507/1614 TQT : 200 Credit : 20 The primary objective of this unit is to equip learners with the essential knowledge and skills required for researching a market and formulating a development strategy, which may involve launching a new business model, establishing a new enterprise, or introducing a fresh product or service line. Business Models and Growing Organisations Unit Reference Number : H/507/1615 TQT : 200 Credit : 20 This unit delves into the growth journey of small businesses, the factors contributing to their success, and the optimal management of available growth opportunities. This comprehensive exploration will enhance the learner's comprehension of rapidly expanding organisations in the economy's private and social sectors. Customer Management Unit Reference Number : K/507/1616 TQT : 200 Credit : 20 This unit's primary goal is to give learners a profound understanding of customer behaviour. It will foster skills development and empower learners to employ tools and strategies organisations can utilise to enhance customer retention and cultivate stronger customer relationships. Risk Management and Organisations Unit Reference Number : T/507/1618 TQT : 200 Credit : 20 In this unit, learners will engage in the process of constructing risk profiles and devising risk management strategies for specific case studies. These case studies, accessible online, will serve as illustrative examples of the varied approaches organisations employ when addressing change.   Phase 2 - BA (Hons) Business and Management Programme Structure Strategic Management Sustainability and Responsible Business Marketing Communications Business Management Undergraduate Major Project Delivery Methods The program comprises two phases; the first is the Level 4 and 5 Diploma in Business Management awarded by Qualifi and delivered by School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The program is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The second phase is the BA (Hons) Business and Management Top Up, delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.