43144 Courses in Sheffield delivered Online

We all know people are quick to judge – in fact neuroscience research suggests that it takes less than a second for first impressions to be made. Crucial skills need developing to establish credibility and make the impact you want, based on who you are and what is important to you. Despite our best efforts, sometimes a work relationship or situation becomes challenging – what then? You need to be assertive to get things back on track. There is an art to doing this well and feeling proud of yourself for making your voice heard in the right way.

24 Hour Flash Deal **25-in-1 Receptionist Excellence: Essential Skills for Front Desk Professionals Mega Bundle** Receptionist Excellence: Essential Skills for Front Desk Professionals Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Receptionist Excellence: Essential Skills for Front Desk Professionals package online with Studyhub through our online learning platform. The Receptionist Excellence: Essential Skills for Front Desk Professionals bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Receptionist Excellence: Essential Skills for Front Desk Professionals course provides complete 360-degree training on Receptionist Excellence: Essential Skills for Front Desk Professionals. You'll get not one, not two, not three, but twenty-five Receptionist Excellence: Essential Skills for Front Desk Professionals courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Receptionist Excellence: Essential Skills for Front Desk Professionals courses are yours for as long as you want them once you enrol in this course This Receptionist Excellence: Essential Skills for Front Desk Professionals Bundle consists the following career oriented courses: Course 01: Receptionist Diploma Course 02: Medical Receptionist Course 03: School Receptionist Course 04: Hotel Front Desk Operations Course 05: Customer Service Manager Training and Front Desk Certification Course 06: Effective Communication Skills Diploma Course 07: Telephone Etiquette Online Training Course 08: Telephone Customer Service Training Course 09: Time Management Course 10: Email Writing Training Course 11: Conflict Resolution Course 12: Stress Management Training Course 13: Creative Problem Solving Course 14: Positive Psychology Course Course 15: Dealing With Difficult People - Diploma Course 16: Hotel Management with Hotel Receptionist and Hospitality Management Course 17: Emotional Intelligence and Social Management Diploma Course 18: Diversity Training Course 19: Workplace Confidentiality Course 20: Customer Service Management: Recovering Difficult Customers Course 21: Professional Crisis Management Certificate Course 22: Data Documentation and Record Keeping Best Practices Course 23: Principles of Team Leading Course 24: Health and Safety at Workplace Course 25: Decision Making and Critical Thinking Online Course The Receptionist Excellence: Essential Skills for Front Desk Professionals course has been prepared by focusing largely on Receptionist Excellence: Essential Skills for Front Desk Professionals career readiness. It has been designed by our Receptionist Excellence: Essential Skills for Front Desk Professionals specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Receptionist Excellence: Essential Skills for Front Desk Professionals Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Receptionist Excellence: Essential Skills for Front Desk Professionals bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Receptionist Excellence: Essential Skills for Front Desk Professionals Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Receptionist Excellence: Essential Skills for Front Desk Professionals Elementary modules, allowing our students to grasp each lesson quickly. The Receptionist Excellence: Essential Skills for Front Desk Professionals course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Receptionist Excellence: Essential Skills for Front Desk Professionals bundle, you really hit the jackpot. Here's what you get: Step by step Receptionist Excellence: Essential Skills for Front Desk Professionals lessons One to one assistance from Receptionist Excellence: Essential Skills for Front Desk Professionalsprofessionals if you need it Innovative exams to test your knowledge after the Receptionist Excellence: Essential Skills for Front Desk Professionalscourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Receptionist Excellence: Essential Skills for Front Desk Professionals courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Receptionist Excellence: Essential Skills for Front Desk Professionals certificate and transcript on the next working day Easily learn the Receptionist Excellence: Essential Skills for Front Desk Professionals skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Receptionist Excellence: Essential Skills for Front Desk Professionals training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Receptionist Excellence: Essential Skills for Front Desk Professionals Requirements To participate in this Receptionist Excellence: Essential Skills for Front Desk Professionals course, all you need is - A smart device A secure internet connection And a keen interest in Receptionist Excellence: Essential Skills for Front Desk Professionals Career path You will be able to kickstart your Receptionist Excellence: Essential Skills for Front Desk Professionals career because this course includes various courses as a bonus. This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Receptionist Excellence: Essential Skills for Front Desk Professionals career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **33-in-1 IT User Skills Mega Bundle** IT User Skills Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the IT User Skills package online with Studyhub through our online learning platform. The IT User Skills bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This IT User Skills course provides complete 360-degree training on IT User Skills. You'll get not one, not two, not three, but thirty-three IT User Skills courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these IT User Skills courses are yours for as long as you want them once you enrol in this course This IT User Skills Bundle consists the following career oriented courses: Course 01: IT Skills for IT / Non - IT Professionals Course 02: Python Basic Programming for Absolute Beginners Course 03: Microsoft Excel Complete Course 2019 Course 04: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 05: VLOOKUP: Master Excel Formula VLOOKUP in 60 minutes! Course 06: SQL for Data Science, Data Analytics and Data Visualization Course 07: Microsoft PowerPoint for Beginners Course 08: AutoCAD VBA Programming - Beginner course Course 09: Cyber Security Awareness Training Course 10: Web Application Penetration Testing Course 11: Build Progressive Web Apps with Angular Course 12: Web Design Course Course 13: Basic HTML 5 Course 14: CSS Fundamentals Course 15: HTML and CSS Coding: Beginner to Advanced Course 16: JavaScript Functions Course 17: Refactor Javascript Course Course 18: JavaScript Foundations Course 19: jQuery Masterclass Course: JavaScript and AJAX Coding Bible Course 20: Responsive Web Design Course 21: MVC and Entity Framework Course 22: Info Graphics Web Design - Affinity Designer Training Course 23: Web Design with Adobe XD Course 24: Diploma in Adobe Illustrator Course 25: Digital Art - Sketching In Photoshop Course 26: Information Architecture (IA) Fundamentals for Website Design Course 27: Animation Designer (Drawings, Timing, Overlapping, Coloring) Course 28: Adobe After Effects CC: Learn To Create Gradient Animations Course 29: Basics of WordPress Course 30: Shopify: A step by Step Guide to Creating an Online Store Course 31: Learn MySQL from Scratch Course 32: PHP Web Development with MySQL Course 33: Learn Spring & Angular Material with a Full Web Application In this exclusive IT User Skills bundle, you really hit the jackpot. Here's what you get: Step by step IT User Skills lessons One to one assistance from IT User Skills professionals if you need it Innovative exams to test your knowledge after the IT User Skills course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three IT User Skills courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your IT User Skills certificate and transcript on the next working day Easily learn the IT User Skills skills and knowledge you want from the comfort of your home The IT User Skills course has been prepared by focusing largely on IT User Skills career readiness. It has been designed by our IT User Skills specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The IT User Skills Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This IT User Skills bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This IT User Skills Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into IT User Skills Elementary modules, allowing our students to grasp each lesson quickly. The IT User Skills course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This IT User Skills training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in IT User Skills Progression: BCS Level 1 Award in IT User Skills (ECDL Essentials) (ITQ) BCS Level 2 Certificate in IT User Skills (ECDL Core) BCS Level 2 Certificate in IT User Skills (ECDL Extra) (ITQ) BCS Level 2 ECDL Award in IT User Skills BCS Level 2 ECDL Certificate in IT User Skills BCS Level 3 Certificate in IT User Skills (ICDL Advanced) (ITQ) NCFE Level 3 Diploma in Skills for Business: IT Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this IT User Skills course, all you need is - A smart device A secure internet connection And a keen interest in IT User Skills Career path You will be able to kickstart your IT User Skills career because this course includes various courses as a bonus. This IT User Skills is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore IT User Skills career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

This online Introduction to Communication Skills course aims to empower you to have more effective conversations with your patients, their friends and family and your colleagues at work. In particular, the focus will be on understanding and appreciating communication skills and how to use them more effectively and efficiently.

PARTICIPANTS WILL ENGAGE IN A TRAINING SESSION TO IMPROVE AND REFINE THEIR RÉSUMÉS. OPPORTUNITIES TO ENGAGE IN ONE-ON-ONE RÉSUMÉ BUILDING & REVIEW SESSIONS CAN BE OFFERED AS WELL. It’s time to move on—or maybe you’ve been “in transition” for too long. Either way, you need some input so that you know what others see when they look at your résumé, and what they hear when they interview you. Participants will engage in a training session to improve and refine their résumés. Opportunities to engage in one-on-one Résumé Building & Review sessions can be offered as well. Part I Data Collection and Organization – assessing work/activities and IMPACT (results) Success Story Format (Situation, Action, Results) Writing With Impact – how to tie actions to results Choosing The Right Words – transferable skills and powerful words Sales 101 – How will these skills benefit the hiring person’s organization? Part II UB4I Writing (“YOU”/ “YOUR,” not “I,” “me,” “my”) Reference list Principles of networking Cover Letter and Résumé Formats – margins, font, type size, small caps, etc. Role Play – Mock Interviews Participants will be able to: Create a complete and correct résumé, a marketing device to attract attention, generate interest, describe accomplishments, and invite contact. Discover, correct, and improve self-marketing messages, leading to a systematic assessment of specific work-related skills. Examine transferable skills and increase personal alignment with prospective organizational mission and goals. Online Format—Résumé Writing, Networking, & Interviewing Workshop 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. After a two-day seminar, our attendees remained in their seats wanting more from Dr Atkins. His direct, yet challenging approach to presenting topics seemed to mesmerize the participants. Many very lively discussions were part of our workshop’s context. Personally, I am very interested in re-booking this type of experience every year for new leaders to undergo! Michael J. Whitlock, Director of Fay Corey Union & ConferencesSUNY Cortland

This course is intended to the most ambitious modellers in the property industry who would like to be fully proficient in building complex real estate models.

The comprehensive Certificate in Functional Skills Math has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Certificate in Functional Skills Math today, and learn from the very best the industry has to offer! This best selling Certificate in Functional Skills Math has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Certificate in Functional Skills Math is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Certificate in Functional Skills Math is CPD-accredited, so you can be confident you're completing a quality training course which will boost your CV and enhance your career potential. The Certificate in Functional Skills Math is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Certificate in Functional Skills Math, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Certificate in Functional Skills Math will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Certificate in Functional Skills Math to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview The innovative Professional Presentation Skills has been compiled with the assistance and expertise of industry professionals. It has been carefully crafted to meet the business requirements needed for an outstanding contribution to this role and the career path beyond it. By enrolling in this tutorial, a significant advantage can be gained by the student for securing their dream job and building an excellent reputation in this sector. This popular Professional Presentation Skills has been designed to help dedicated individuals train to become the absolute best in this business field. Many other entrepreneurs and talented students have already completed this course, and others like it, empowering them to move onto satisfying and rewarding careers. This unique Professional Presentation Skills course is perfectly suited for those dedicated and ambitious individuals who are committed to genuinely becoming the best in the business. The Professional Presentation Skills is recognised and accredited by CPD standards, so all contents are guaranteed to be accurate and reputable, adding valuable competencies and qualifications to a CV, making anyone stand out from other potential candidates or business rivals. For added convenience, the Professional Presentation Skills consists of a range of educational modules that allow study sessions to be organised at any time and any place When the final assessment of the Professional Presentation Skills has been completed, a certificate of completion is supplied to evidence newly acquired skills and knowledge. This will provide a significant boost for job-seeking or entry into a new and exciting career path. The valuable qualification from the Professional Presentation Skills course can help to make all the difference in a dynamic employment sector and can also be validated on our website. We are aware that a student's lifestyles and work ethics may not allow much time for a dedicated study session, so the Professional Presentation Skills has been specifically designed to be taken at a personally selected pace, and the hours that are suited to each individual. Full access is immediately available after registration, and this can be achieved via any online device, and at any global location you are sighted at. Our fully-trained tutors are committed to helping you throughout the course, and will instantly respond to any queries that are sent to them via email.

24 Hour Flash Deal **25-in-1 Effective Communication Skills: Building Connections Mega Bundle** Effective Communication Skills: Building Connections Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Effective Communication Skills: Building Connections package online with Studyhub through our online learning platform. The Effective Communication Skills: Building Connections bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Effective Communication Skills: Building Connections course provides complete 360-degree training on Effective Communication Skills: Building Connections. You'll get not one, not two, not three, but twenty-five Effective Communication Skills: Building Connections courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Effective Communication Skills: Building Connections courses are yours for as long as you want them once you enrol in this course This Effective Communication Skills: Building Connections Bundle consists the following career oriented courses: Course 01: Effective Communication Skills Diploma Course 02: Diploma in Workplace Professionalism and Communication Course 03: Master English Speaking 1 Course 04: Master English Speaking 2 Course 05: Communication and Organisational Skills Course 06: Communication Skills: Body of the Speech, Expressions & Body Movements Course 07: Business English and Communication Skills Course 08: Ultimate Job Interview in English Course 09: Creating a Professional LinkedIn profile Course 10: Personal and Networking Skills Course 11: Negotiation Skills Course 12: Report Writing Course 13: Persuasion and Influencing Skills Course 14: Virtual Team Building & Management Course 15: Conflict Resolution Course 16: Emotional Intelligence and Social Management Diploma Course 17: Public Speaking: Presentations like a Boss Course 18: Diversity Training Course 19: Diploma in Career Development and Passion Course 20: Business Networking Skills Course 21: Influencing and Negotiation Skills Course 22: Delegation Skills Training Course 23: Time Management Course 24: Leadership Skills Training Course 25: Assertiveness Skills The Effective Communication Skills: Building Connections course has been prepared by focusing largely on Effective Communication Skills: Building Connections career readiness. It has been designed by our Effective Communication Skills: Building Connections specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Effective Communication Skills: Building Connections Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Effective Communication Skills: Building Connections bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Effective Communication Skills: Building Connections Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Effective Communication Skills: Building Connections Elementary modules, allowing our students to grasp each lesson quickly. The Effective Communication Skills: Building Connections course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Effective Communication Skills: Building Connections bundle, you really hit the jackpot. Here's what you get: Step by step Effective Communication Skills: Building Connections lessons One to one assistance from Effective Communication Skills: Building Connectionsprofessionals if you need it Innovative exams to test your knowledge after the Effective Communication Skills: Building Connectionscourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Effective Communication Skills: Building Connections courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Effective Communication Skills: Building Connections certificate and transcript on the next working day Easily learn the Effective Communication Skills: Building Connections skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Effective Communication Skills: Building Connections training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Effective Communication Skills: Building Connections Requirements To participate in this Effective Communication Skills: Building Connections course, all you need is - A smart device A secure internet connection And a keen interest in Effective Communication Skills: Building Connections Career path You will be able to kickstart your Effective Communication Skills: Building Connections career because this course includes various courses as a bonus. This Effective Communication Skills: Building Connections is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Effective Communication Skills: Building Connections career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Telephone Skills Training will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Telephone Skills Training will help you keep ahead of the pack. The Telephone Skills Training incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Telephone Skills Training will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Telephone Skills Training, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Telephone Skills Training course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Telephone Skills Training? Course 1: Telesales Executive Training Course 2: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 3: Customer Relationship Management Course 4: Sales: Psychology of Customers Course 5: Office Skills Course 6: Dealing With Difficult People Training Course Course 7: Workplace Confidentiality Course 8: Learning Computers and Internet Level 2 Course 9: Level 2 Microsoft Office Essentials Course 10: Stress Management Training As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Telephone Skills Training to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Telephone Skills Training: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructor Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 1: Professional Telephone Receptionist Course Module One: Core Skills Required Module Two: Self-Management (I) Module Three: Self-Management (II) Module Four: Time Management (I) Module Five: Time Management (II) Module Six: Organizing and Planning (I) Module Seven: Organizing and Planning (II) Module Eight: Communication (I) Module Nine: Communication (II) Module Ten: Additional Challenges Course 2: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 3: Improve English Spelling, Punctuation, Grammar and Pronunciation British English Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 4: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 5: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 6: Office Skills Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 7: Dealing With Difficult People Training Course Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People - Relationships Module 05: Difficult People - Solutions Module 06: Problem - Solving Module 07: Final Notes and Tips Module 08: Bonus Video - dealing With Emotions & Anger Course 8: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 9: Learning Computers and Internet Level 2 Module 01 : Computer Operating and Troubleshooting Module 02 : Internet and Computing - Key Applications Module 03 : Internet and Computing - Tools & Networking Module 04 : Windows 8 for PC Module 05 : Windows 10 - New Developments Module 06 : Cyber Security Awareness Course 10: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentation Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Telephone Skills Training bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Telephone Skills Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included