Become a successful estate agent with our Estate Agent Diploma Level 3 course. This course covers all the aspects of the real estate industry, from the roles and responsibilities of an agent to the skills and techniques for valuing and negotiating properties. Whether you are new to the field or looking for a career change, this course will help you achieve your goals.
Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service. Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement. Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe. Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00
Ready to start a career where compassion meets capability? The Animal Technician Mini Bundle is designed to get you hired in veterinary clinics, animal care centres, pet hospitals, research labs, and more. Built around real-world job relevance, this bundle covers critical areas like Animal Care, Pharmacy Technician, Personal Hygiene, Veterinary Assistant, and Problem Solving—the exact skills hiring managers are actively searching for. Roles in Animal Care and Veterinary Assistant services are on the rise, but standing out means showcasing well-rounded qualifications. That’s where Pharmacy Technician, Personal Hygiene, and Problem Solving come in—each a competitive edge that makes your CV unmissable. Description Working with animals is more than a passion—it’s a profession, and the Animal Technician Mini Bundle makes you employment-ready for it. Whether you're pursuing a future in Animal Care, assisting as a Veterinary Assistant, supporting medication preparation like a Pharmacy Technician, or ensuring standards through Personal Hygiene, this bundle equips you for fast-track career access. Veterinary employers value hands-on precision and trust those who bring high-level Problem Solving into their animal-handling roles. You’ll be noticed not only for your care credentials but for your rounded ability to assist in medication, follow hygiene protocols, and think on your feet. Whether it’s a job at a wildlife centre or in veterinary pharmaceuticals, combining Animal Care, Pharmacy Technician, Personal Hygiene, Veterinary Assistant, and Problem Solving shows you're not just trained—you’re prepared. FAQ What roles does this bundle support? Animal Care specialist, Veterinary Assistant, Pharmacy Technician aide, kennel technician, or lab animal technician. Can I apply to both veterinary and research jobs? Yes—both Veterinary Assistant and Animal Care positions benefit from strong Problem Solving and hygiene knowledge. Is this bundle beginner-friendly? Absolutely. It’s ideal for career starters or those switching into Animal Care, Pharmacy Technician, or Veterinary Assistant roles. Why is Personal Hygiene included? Personal Hygiene is critical in any animal or pharmaceutical setting to ensure safety for both animals and staff. Will this improve my chances of getting hired? Yes. Candidates with knowledge of Animal Care, Pharmacy Technician, and Problem Solving are seen as ready-to-train and employable. Is this bundle time-sensitive? Yes—opportunities in Animal Care, Veterinary Assistant, and Pharmacy Technician roles are highly competitive. Act now.
Transform workplace dynamics with our Conflict Resolution & Anger Management course. Gain expert skills in navigating and resolving conflicts, managing anger, and fostering a collaborative environment. Elevate your team’s productivity and morale by mastering these essential workplace competencies.
The Leadership and People Management Mini Bundle is your competitive edge in today’s demanding job market. Whether you're eyeing a promotion or transitioning into a people-focused role, this bundle gives you a serious advantage across multiple industries. From HR and operations to healthcare, education, and finance, demand for talent in Team Leader, Crisis Management, and Equality and Diversity roles continues to grow. This mini bundle was built to make you hireable—fast. Employers are on the lookout for professionals who understand Problem Solving, thrive in Crisis Management, and can lead with fairness in Equality and Diversity initiatives. Combine that with high-value skills in HR and Team Leader responsibilities, and you’re positioned for a standout CV. Don't miss your chance to upgrade your job prospects with a bundle that screams leadership-readiness. Description Imagine being the go-to person when challenges arise. The Leadership and People Management Mini Bundle has been crafted to give jobseekers, career changers, and emerging leaders exactly what hiring managers are looking for. Equality and Diversity remains a core focus in every industry—from public sector to private corporations—making you an asset in any workplace. The demand for professionals who can navigate Crisis Management and drive HR practices is higher than ever. Add in proven Problem Solving abilities and you’re not just another candidate—you’re a top contender. The inclusion of Team Leader skills makes this bundle especially valuable to those pursuing frontline management, HR generalist roles, or team supervision positions. Miss this, and you risk falling behind. While others delay, you’ll already be equipped with 5 employment-critical credentials—each of them in high demand across sectors. The smart move? Enrol now, and let the Problem Solving, HR, Team Leader, Crisis Management, and Equality and Diversity keywords dominate both your CV and recruiter searches. FAQ Who should enrol in this bundle? Anyone aiming for roles in HR, Team Leader, Crisis Management, or with a strong interest in Equality and Diversity and Problem Solving. What industries does this help with? Business, education, local government, healthcare, hospitality, and tech—all value Team Leader, HR, and Crisis Management expertise. Is it really relevant for job hunting? Absolutely. Recruiters actively seek professionals with experience in Equality and Diversity, Problem Solving, and HR policy. How soon can I see results? With a CV loaded with Team Leader, Crisis Management, and Equality and Diversity skills, interview invitations come quicker than you'd expect. What if I already have experience? Great—this validates it. Use this bundle to prove your Problem Solving, HR, and Team Leader competencies formally. Is it self-paced? Yes. Learn Crisis Management, Equality and Diversity, and HR essentials at your convenience. Will this help with promotions? Definitely. Managers look for Team Leader readiness, Crisis Management agility, and strong Problem Solving skills. What makes this bundle better than others? It’s laser-focused on employability, using keywords like HR, Team Leader, and Equality and Diversity to elevate your job search.
QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support
Get ready for an exceptional online learning experience with the Mechanical Engineering, Mechatronics Engineering & Energy Engineer bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Mechanical And Mechatronics Engineering & Energy Engineer is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Mechanical Engineering, Mechatronics Engineering & Energy Engineer package has something for everyone. As part of the Mechanical And Mechatronics Engineering & Energy Engineer package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Mechanical And Mechatronics Engineering & Energy Engineer bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! 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We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the Mechanical Engineering, Mechatronics Engineering & Energy Engineer bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with thisbundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Accredited Digital Certificates and A Hard Copy Certificate
Get ready for an exceptional online learning experience with the Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveyingbundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying package has something for everyone. As part of the Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Civil Engineering: Architectural Studies, Interior design, Cost Estimation & SurveyingCPD Accredited Courses: Course 01: Construction Management Course 02: CDM Awareness Training Course Course 03: Architectural Studies Course 04: Construction Cost Estimation Course 05: Read Construction & Structural Drawing Like Expert Course 06: Building Surveyor Training Course 07: Land Surveying Course 08: Site Management Safety Training Scheme (SMSTS) Course 09: LEED V4 - Building Design and Construction Course 10: Autodesk Revit: Modeling & Rendering Course 11: Revit Architecture Ultimate Interior Design Course Course 12: Revit Architecture Ultimate Exterior Design for Beginners Course 13: Revit Architecture Advanced Interior Design Training Course 14: Property Law Course 15: Intermediate Solidworks Course Course 16: Finite Element Analysis Using Solidworks Course 17: Solidworks: Beginner to Advanced Course 18: Solidworks: Complete CSWA Preparation Course 19: Solidworks Foundation Training Course 20: Engineering Management Course 21: Capital Budgeting & Investment Decision Rules Course 22: Construction Safety Course 23: Lone Worker Safety Course 24: Ladder Safety Course 25: Working at Height Level 2 Course 26: Career Development Plan Fundamentals Course 27: Networking Skills for Personal Success Course 28: Decision Making and Critical Thinking Course 29: Time Management Training - Online Course Course 30: CV Writing and Job Searching What will make you stand out? Upon completion of this online Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying bundle, you will gain the following: CPD QS Accredited Proficiency with this Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying bundle After successfully completing the Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying bundle The online test with immediate results You can study and complete the Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying bundle at your own pace. Study for the Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying, a rich anthology of 30 diverse courses. Each course in the Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisCivil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying bundle offers you the flexibility and convenience to learn at your own pace. Make the Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements You are cordially invited to enroll in this Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the Civil Engineering: Architectural Studies, Interior design, Cost Estimation & Surveying bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Civil Engineeringbundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free
Get ready for an exceptional online learning experience with the Admin, Secretarial & PA + Microsoft Office Skills bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Admin, Secretarial & PA + Microsoft Office Skills is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Admin, Secretarial & PA + Microsoft Office Skills package has something for everyone. As part of the Admin, Secretarial & PA + Microsoft Office Skills package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Admin, Secretarial & PA + Microsoft Office Skills bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Admin, Secretarial & PA + Microsoft Office Skills CPD Accredited Courses: Course 01: Microsoft Word Advanced Course 02: Basic PowerPoint Course 03: Microsoft Excel Course 04: New Functions in Microsoft Excel 2021 Course 05: Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query Course 06: Microsoft Excel: Excel Sheet Comparison with VBA Course 07: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 08: Microsoft Excel: Master Power Query in 120 Minutes! Course 09: Excel Pivot Tables Course 10: Data Analysis In Excel Course 11: Excel Must know Formulas and Functions Course 12: Excel spreadsheet for Beginner Course 13: Excel Data Analysis Course 14: Excel Vlookup, Xlookup, Match and Index Course 15: Excel Pivot Tables, Pivot Charts, Slicers, and Timelines Course 16: Outlook Tips and tricks Course 17: PowerBI Formulas Course 18: Excel PowerQuery and PowerPivot Course 19: Microsoft Power BI Course 20: Microsoft Outlook - 25 Must-Know Tips and Tricks Course 21: Microsoft Access for Beginners Course 22: Microsoft Access Tables and Queries Course 23: Microsoft Access Databases Forms and Reports Course 24: Microsoft Teams for Everyone Course 25: Advance Windows 10 Troubleshooting for IT HelpDesk Course 26: Proofreading & Copyediting Course 27: Cyber Security Awareness Training Course 28: Office Skills and Administration Course 29: Admin, Secretarial & PA Course 30: Document Control What will make you stand out? Upon completion of this online Admin, Secretarial & PA + Microsoft Office Skills bundle, you will gain the following: CPD QS Accredited Proficiency with this Admin, Secretarial & PA + Microsoft Office Skills bundle After successfully completing the Admin, Secretarial & PA + Microsoft Office Skills bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Admin, Secretarial & PA + Microsoft Office Skills bundle The online test with immediate results You can study and complete the Admin, Secretarial & PA + Microsoft Office Skills bundle at your own pace. Study for the Admin, Secretarial & PA + Microsoft Office Skills bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Admin, Secretarial & PA + Microsoft Office Skills bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Admin, Secretarial & PA + Microsoft Office Skills, a rich anthology of 30 diverse courses. Each course in the Admin, Secretarial & PA + Microsoft Office Skills bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisAdmin, Secretarial & PA + Microsoft Office Skills bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Admin, Secretarial & PA + Microsoft Office Skills bundle offers you the flexibility and convenience to learn at your own pace. Make the Admin, Secretarial & PA + Microsoft Office Skills package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Admin, Secretarial & PA + Microsoft Office Skills bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. 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Get ready for an exceptional online learning experience with the Accounting and Finance Essentials for Managers bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Accounting and Finance Essentials for Managers is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Accounting and Finance Essentials for Managers package has something for everyone. As part of the Accounting and Finance Essentials for Managers package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. 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This Bundle Comprises the Following Accounting and Finance Essentials for Managers CPD Accredited Courses: Course 01: Accounting and Finance Course 02: Business Accounting Training Course 03: Finance Principles Course 04: Financial Analysis Course 05: Finance and Budgeting Diploma Course 06: Corporate Finance: Profitability in a Financial Downturn Course 07: Finance: Financial Risk Management Course 08: Financial Wellness: Managing Personal Cash Flow Course 09: Capital Budgeting & Investment Decision Rules Course 10: Financial Statement Analysis Masterclass Course 11: Financial Statements Fraud Detection Training Course 12: Corporate Finance: Working Capital Management Course 13: Internal Audit Skills Diploma Course 14: Presenting Financial Information Course 15: Financial Reporting Course 16: Learn to Read, Analyse and Understand Annual Reports Course 17: Xero Accounting and Bookkeeping Online Course 18: Tax Accounting Diploma Course 19: UK Tax Reforms and HMRC Legislation Course 20: UK Tax Accounting Course 21: Anti Money Laundering (AML) Level 3 Training Course 22: Debt Management - Online Course Course 23: Pension Course 24: Dealing With Uncertainty: Make Budgets and Forecasts Course 25: Raise Money and Valuation for Business Course 26: Career Development Plan Fundamentals Course 27: CV Writing and Job Searching Course 28: Learn to Level Up Your Leadership Course 29: Networking Skills for Personal Success Course 30: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! What will make you stand out? Upon completion of this online Accounting and Finance Essentials for Managers bundle, you will gain the following: CPD QS Accredited Proficiency with this Accounting and Finance Essentials for Managers bundle After successfully completing the Accounting and Finance Essentials for Managers bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Accounting and Finance Essentials for Managers bundle The online test with immediate results You can study and complete the Accounting and Finance Essentials for Managers bundle at your own pace. Study for the Accounting and Finance Essentials for Managers bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Accounting and Finance Essentials for Managers bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Accounting and Finance Essentials for Managers, a rich anthology of 30 diverse courses. Each course in the Accounting and Finance Essentials for Managers bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisAccounting and Finance Essentials for Managers bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Accounting and Finance Essentials for Managers bundle offers you the flexibility and convenience to learn at your own pace. Make the Accounting and Finance Essentials for Managers package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Accounting and Finance Essentials for Managers bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements You are cordially invited to enroll in this Accounting and Finance Essentials for Managers bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the Accounting and Finance Essentials for Managers bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Accounting and Finance Essentials for Managersbundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free