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The fast track Diploma in Health and Social Care - Level 4 Qualification (Accredited by Qualifi, UK) has been created to develop and reward the business health and social care workers of today and the future, and to continue to bring recognition and professionalism to the health and social care sector. The rationale of this fast track Level 4 Diploma in Health and Social Care programme is to provide a career path for learners who wish to develop their care capabilities within the health and social care sector. The programme provides the opportunity for individuals to forge a career in health and social care by seeking a greater knowledge and understanding industry, and to support the individual's development into senior positions. Program Overview: Diploma in Health and Social care - Level 4 (fast track) Key Highlights of this fast track Level 4 Diploma in Health and Social care qualification are: Program Duration: 6 Months (Regular duration mode available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Aims of this fast track Level 4 Diploma in Health and Social Care are: Pursuing Excellence - Apply self-reflective, analytical, evaluative, intellectual, and transferable skills in private and public sectors. Practice-led, knowledge-applied - Enable learners to develop critical thinking and problem solving skills required of a flexible creative practitioner. Interdisciplinary - Develop a learner who is responsive to the changing interdisciplinary landscape, able to adapt to changing needs, paraprofessional roles and inter-professional working. Employability-driven - To provide individuals with the knowledges, skills and behaviours necessary to forge a career within the health and social care sector, through the acquisition of in depth knowledge and understanding. Internationalisation - Develop an understanding of the impact of diverse and cultural issues within health and social care. Career Progression Learners completing the Level 4 Diploma in Health and Social Care in fast track mode can progress to: Level 5 Diploma in Health and Social Care, or The Second year of undergraduate study in health and social care, or Directly into employment in an associated profession. As our Qualifi accredited qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation), learners are also eligible to progress to a Top-Up Degree, Master's programme, or MBA at many universities in UK and Overseas with advanced standing.

Teaching Assistant Level 3 Qualification Enhance your efficiency in the teaching profession and gear up your career opportunities in this noble sector with the most exclusive Level 3 Award in Education and Training (RQF) qualification. The Level 3 Award in Education and Training (RQF) qualification is a level 3 Award in Education & Training AET(former PTLLS) which has been regulated by the UK's Govt. and awarded by Focus, the UK's fastest-growing awarding organisation. Focus is a well-established awarding organisation governed by Ofqual, ensuring professionalism and appreciation of the qualifications. This Level 3 Award in Education and Training (RQF) qualification aims to improve your knowledge of the education and training sector. Learners who complete this certification will have a good understanding of the skills and information that a qualified teacher or education professional must possess. You will also achieve a globally recognised certification to boost your confidence and establish a rewarding career in the teaching sector. Guess what's more!!! Along with this outstanding Level 3 Award in Education and Training (RQF) qualification, learners will get two Premium CPD accredited courses completely FREE!!! Courses are: Level 3 Diploma in Speech Therapy and SEN Teaching Phonics Teaching Diploma Level 3 These courses will help to boost the learning and enrich your speech therapy and phonics teaching proficiency. Enrol now and step forward for a glorious future!!! Qualification Summary Qualification type: Focus Level 3 Award Qualification title: Focus Level 3 Award in Education and Training (RQF) Accreditation status: Accredited Level: 3 Guided Learning Hours (GLH): 48 Total Qualification Time (TQT): 120 Qualification number (QN): 601/6099/8 ****Qualification Curriculum**** **Level 3 Award in Education and Training (RQF)** Unit 1: Understanding Roles, Responsibilities and Relationships in Education and Training Unit 2: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Unit 5: Understanding Assessment in Education and Training ***Curriculum of The FREE Courses*** **Level 3 Diploma in Speech Therapy and SEN Teaching** Speech Therapy Module 01: An Overview of Speech Therapy Module 02: The Science of Speech Module 03: The Anatomy of Speech Module 04: Characteristic of Speech: Linguistic Discipline Module 05: Literacy and Language Development Module 06: Child Speech & Language Disorders Module 07: Adult Speech & Language Disorders SEN Teaching Assistant Module 01: Special Education Needs (SEN) An Overview Module 02: SEN Support Module 03: High Quality Teaching for Pupils with SEN Module 04: SEN Teaching Methodologies Module 05: Communication and Interaction Module 06: Cognition and Learning Module 07: Physical Development And Skills Module 08: Sensory or Physical Needs Module 09: Working in Partnership **Phonics Teaching Diploma Level 3** Module 01: Introduction to Phonics Education Module 02: Role of Early Phonics Teaching Module 03: Career as Phonics Teacher Module 04: Teaching Phonics Module 05: Jolly Phonics Module 06: Involving Parents and Carers Module 07: Speaking and Phonological Awareness Module 08: Systematic Assessment and Record-Keeping Module 09: Meeting Individual Needs Module 10: Cognitive Approaches in Dyslexia Module 11: Phonics for Deaf Children Module 12: Teaching Higher Level of Phonics Learning Outcomes What skills will I gain from this Level 3 Award in Education and Training (RQF) Qualification? Understand the underlying fundamentals of teaching and learning Make a practical approach to session planning Explore the various approaches to learning Determine the students' desires and long-term goals Implement strategies for assessing your students' potential You will become an expert in education and training You will gain knowledge in teacher expectations & attributions and much more Course Duration Total Qualification Time This is an estimate of the total length of time it is expected that a learner will typically take to achieve and demonstrate the level of attainment necessary for the award of the qualification i.e. to achieve all learning outcomes. Total Qualification Time is GLH and an estimate of the number of hours a learner is likely to spend in preparation, study, or any other learning including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor, or tutor. The credit value, where given, for qualification, is determined by TQT, as one credit corresponds to 10 hours of learning. Total Qualification Time for this qualification is 120 hours. Guided Learning Hours These hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate provider of education or training. Guided Learning Hours for this qualification is 48. Assessment Unit 1: Understanding roles, responsibilities and relationships in education and training: You will be required to submit a written assignment demonstrating your knowledge of legal responsibilities, equality and diversity, individual learner needs, maintaining a safe and supportive learning environment, and your role as a teacher and your superiors. Unit 2: Understanding and using inclusive teaching and learning approaches in education You will be required to complete a written assignment demonstrating your knowledge and understanding of inclusive teaching and learning, as well as your understanding of your own role's strengths and limitations, how to motivate learners, ground rules, and teaching and learning resources. You must perform a micro-teach (15 minutes - 1 hour long) to a group of at least three people of your choosing. Unit 5 - Understanding assessment in education and training You will be required to complete a written assignment that reflects your knowledge of the purpose of assessment, different assessment types, how to conduct assessments, understanding learner involvement in assessment, reasons for constructive feedback, and effective assessment record keeping. Video Assessment You have to plan many things, such as observation, questioning/ professional discussion, and inspection of supporting work product evidence. Detailed assignment instructions will be made available to you in the 'Guidance for Achieving the Unit' section of your learning portal with a careful and clear explanation. You have to submit all your assignments via the online portal. Certification Successful candidates will be awarded a Level 3 Award in Education and Training (RQF) Qualification Certificate from Focus Awards Limited. Learners will also get CPD accredited Phonics Teaching Diploma and Speech Therapy & Special Education Needs (SEN) Training certificate from Apex Learning. Progression Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Level 3 Award in Understanding the Principles and Practices of Assessment Level 3 Award in Assessing Competence in the Work Environment Level 3 Award in Assessing Vocational Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in Learning and Development Level 4 Diploma in Learning and Development Who is this course for? Those who have already worked in the teaching profession The aspiring professionals who want to add new skills to their CV Individuals who want to start their career as a teacher or teaching assistant Requirements Level 3 Award in Education & Training (RQF) qualification does not have any specific entry requirements for students. However, you must be at least 19 years old or above to register. Career path Level 3 Award in Education & Training (RQF) You will have the ability to accomplish a lot of things with this certificate. Here are just a few examples: Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer

The objective of the Level 6 Diploma in Logistics and Supply Chain Management (fast track mode) (accredited by OTHM) qualification is to provide learners with the knowledge and skills required by a middle or senior manager in an organisation, and who may be involved in managing organisational logistics and supply chain. Level 6 Diploma in Logistics and Supply Chain Management Key Highlights Program Duration: 6 Months (Regular mode also available) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option The Level 6 Diploma in Logistics and Supply Chain Management (fast track mode) qualification will provide you with the knowledge and skills required by a Middle or Senior Manager in an organisation, and who may be involved in managing organisational Logistics and Supply Chain. Upon successful completion of the programme, you will also become eligible to gain direct entry into relevant Master's and MBA degree programme. Mandatory units (Total Credits: 120) The OTHM Level 6 Diploma in Logistics and Supply Chain Management qualification consists of 6 mandatory units for a combined total of 120 credits Entrepreneurship Development (20 credits) Global Logistics and Supply Chain Management (20 credits) International Logistics Management (20 credits) Project Management (20 credits) Strategic Procurement (20 credits) Supply Chain Planning and Control (20 credits) Who is this course for? Working Professionals, or learners with relevant NQF/QCF/RQF Level 5 Diploma or equivalent recognised qualification or for learners who are interested in pursing an Undergraduate Qualification or who are looking for Career Progression and a formal qualification leading to award of degrees in future. Requirements For entry onto the Level 6 Diploma in Logistics and Supply Chain Management (fast track mode) qualification, learners must have relevant NQF/QCF/RQF Level 5 diploma or equivalent recognised qualification. You must also be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path University Progression after completion of your Level 6 Diploma in Logistics and Supply Chain Management (Fast Track mode) qualification Upon successful completion of your Level 6 Diploma in Logistics and Supply Chain Management (fast track), you will also become eligible to gain direct entry into relevant Master's degree programme

The Diploma in Health and Social Care - Level 4 Qualification (Accredited by Qualifi, UK) has been created to develop and reward the business health and social care workers of today and the future, and to continue to bring recognition and professionalism to the health and social care sector. The rationale of this Level 4 Diploma in Health and Social Care programme is to provide a career path for learners who wish to develop their care capabilities within the health and social care sector. The programme provides the opportunity for individuals to forge a career in health and social care by seeking a greater knowledge and understanding industry, and to support the individual's development into senior positions. Program Overview: Diploma in Health and Social care - Level 4 Key Highlights of Level 4 Diploma in Health and Social care qualification are: Program Duration: 9 Months (Fast-Track Mode Available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Aims of this Level 4 Diploma in Health and Social Care Pursuing Excellence - Apply self-reflective, analytical, evaluative, intellectual, and transferable skills in private and public sectors. Practice-led, knowledge-applied - Enable learners to develop critical thinking and problem solving skills required of a flexible creative practitioner. Interdisciplinary - Develop a learner who is responsive to the changing interdisciplinary landscape, able to adapt to changing needs, paraprofessional roles and inter-professional working. Employability-driven - To provide individuals with the knowledges, skills and behaviours necessary to forge a career within the health and social care sector, through the acquisition of in depth knowledge and understanding. Internationalisation - Develop an understanding of the impact of diverse and cultural issues within health and social care. Career Progression Learners completing the Level 4 Diploma in Health and Social Care can progress to: Level 5 Diploma in Health and Social Care, or The Second year of undergraduate study in health and social care, or Directly into employment in an associated profession. As our Qualifi accredited qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation), learners are also eligible to progress to a Top-Up Degree, Master's programme, or MBA at many universities in UK and Overseas with advanced standing.

ICA International Advanced Certificate in Anti Money Laundering This ICA International Advanced Certificate in Anti Money Laundering training course is an intermediate level programme designed to develop Participants existing skills and knowledge base in anti-money laundering. You can study at home through online learning and also attend two highly interactive workshops if these are offered in your jurisdiction. All material for this training course is now delivered online, making it more accessible and environmentally sound. Benefits of studying with ICA: Flexible learning solutions that are suited to you Our learner-centric approach means that you will gain relevant practical and academic skills and knowledge that can be used in your current role Improve your career options by undertaking a globally recognised qualification that hiring managers look for as part of their hiring criteria Many students have stated that they have received a promotion and/or pay rise as a direct result of gaining their qualification The qualifications ensure that you are enabled to develop strategies to help manage and prevent risk within your firm, thus making you an invaluable asset within the current climate The expected outcomes of this ICA International Advanced Certificate in Anti Money Laundering training course are as follows: Reduced exposure to reputational and financial risk for your organisation Enhanced workplace performance Full preparation to advance to the diploma programmes Increased potential for career progression Students successfully completing this training course will receive the ICA International Advanced Certificate in Anti Money Laundering and will also be able to use the designation 'Adv. Cert. (AML)'. This qualification is awarded in association with Alliance Manchester Business School, the University of Manchester. During this ICA International Advanced Certificate in Anti Money Laundering training course, students will cover the following subjects: What are the Money Laundering, Terrorist Financing and Sanctions Risks that must be Managed? The International Bodies and Standard Setters National Legal and Regulatory Frameworks Taking an AML/CFT Risk-based Approach and Managing the Risks Initial and 'Ongoing' Customer Due Diligence (CDD) Monitoring Activity and Transactions Recognising and Reporting Suspicions The Vulnerabilities of Specific Services and Products How will you be assessed? Assessed by a one-hour, question-based exam and one research-based assignment

The objective of fast track Level 6 Diploma in Tourism and Hospitality Management qualification (accredited by Othm) is to develop learners' management knowledge and skills within the tourism and hospitality industry. Learners will critically evaluate contemporary knowledge and theories and use these to propose solutions to complex management problems. Successful completion of Level 6 Diploma in Tourism and Hospitality Management qualification in fast track mode will equip learners with the specialist skills and knowledge they need to plan and manage their work areas, to make effective decisions, and to adapt effectively to the needs of a range of tourism and hospitality organisations. Level 6 Diploma in Tourism and Hospitality Management Key Highlights Program Duration: 6 Months (Regular mode also available) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option This fast track Level 6 Diploma in Tourism and Hospitality Management qualification will develop your management knowledge and skills within the tourism and hospitality industry. You will be able to critically evaluate contemporary knowledge and theories and use these to propose solutions to complex management problems. Upon successful completion of fast track Level 6 Diploma in Tourism and Hospitality Management programme, you will also become eligible to gain direct entry into relevant Master's degree programme. Mandatory units (Total Credits: 120) The OTHM Level 6 Diploma in Tourism and Hospitality Management consists of 6 mandatory units for a combined total of 120 credits Strategic Marketing (20 credits) Tourism Policy and Planning (20 credits) Organisational Behaviour and Performance (20 credits) Technology in the Tourism and Hospitality Industry (20 credits) Tourism and International Development (20 credits) Researching Tourism and Hospitality Management (20 credits) Who is this course for? Working Professionals, Level 5 / Year 2 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression A formal undergraduate qualification leading to award of degrees in future. Requirements Open Entry. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. For others, the learners should have relevant NQF / QCF / RQF Level 5 Diploma or equivalent recognised qualification. Please speak to the Admission Counsellors for waiver information. Career path Upon completion of your Level 6 Diploma in Tourism and Hospitality Management in fast track mode you become eligible to gain direct entry into relevant Master's degree programme Completion of your qualification will meet the University standard academic entry requirements.However, each applicant will be subject to individual assessment and other entry requirements which may affect university entry

The objective of Level 5 Diploma in Tourism and Hospitality Management (fast track) qualification (accredited by Othm) is to enable learners' development as managers within the tourism and hospitality industry, with a lifelong-learning orientation. This fast track Diploma in Tourism and Hospitality Management - Level 5 course enables learners to critically apply contemporary knowledge and theories to the management of complex problems. Successful completion of this qualification will equip learners with the specialist skills and technical terminology to develop their management skills and to progress to further study or employment. Level 5 Diploma in Tourism and Hospitality Management Key Highlights Program Duration: 6 Months (Regular mode also available) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option This Level 5 Diploma in Tourism and Hospitality Management (fast track) programme will equip you with the specialist skills and technical terminology to develop your management skills in Tourism and Hospitality sector Upon completion of you Level 5 Diploma in Tourism and Hospitality Management in fast track mode you can look forward to middle management role in Tourism and Hospitality sector. Upon successful completion of the programme, you will also become eligible to gain direct entry into Final Year of a three-year UK Bachelor's degree programme. Mandatory units (Total Credits: 120) The OTHM Level 5 Diploma in Tourism and Hospitality Management consists of 6 mandatory units for a combined total of 120 credits Contemporary Issues in Tourism and Hospitality (20 credits) Marketing Management (20 credits) Customer Relations Management (20 credits) Operations Management (20 credits) Finance Management (20 credits) Human Resource Management (20 credits) Who is this course for? Working Professionals, A-Level / Level 4 / Year 1 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression and a formal undergraduate qualification leading to award of degrees in future. Requirements Open Entry. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. For others, the learners should have relevant NQF / QCF / RQF Level 4 Award / Diploma or at the level of GCE / GCSE or equivalent qualification. Please speak to the Admission Counsellors for waiver information. Career path After completion of Level 5 Diploma in Tourism and Hospitality Management (fast track) Progress to: Year 3 of a Three-year UK Bachelor's degree Completion of your Level 5 Diploma in Tourism and Hospitality Management (fast track) qualification will meet the University standard academic entry requirements.

This comprehensive course is designed to take you on a journey of mastering React, the popular JavaScript library for building dynamic user interfaces, and combining it with the power of .NET API for seamless back-end integration. This course will provide you with a solid foundation and hands-on experience in building full-stack applications.

Microsoft Project Blue Belt® 2013: Virtual In-House Training This course introduces Project Server 2013 features that expedite scheduling projects and simplify managing tasks within an enterprise environment. Learn different aspects of Project Server and their benefits to varying roles in the enterprise, and gain hands-on experience and insights on best practices from SMEs around the world. This course introduces Project Server 2013 features that expedite scheduling projects and simplify managing tasks within an enterprise environment. Learn different aspects of Project Server and their benefits to varying roles in the enterprise, and gain hands-on experience and insights on best practices from SMEs around the world. What you Will Learn You'll learn how to: Identify the project's life cycle Understand the Enterprise Project Management (EPM) environment Apply the basic project management principles to selecting, initiating, planning, executing, monitoring and controlling, and closing your Project 2013 schedules Take advantage of new features Explain Project Server 2013 views and project sites Meet deadlines and budget restrictions Keep the workloads of your resources within their available limits Efficiently update your schedule Take advantage of the standard reports, custom views, and visual reports for your projects Take a brief look at the Business Intelligence potential Efficiently and effectively manage your project(s) and programs Work comfortably within Project Server 2013 or Project Online Getting Started with Microsoft® Project Server 2013 Describing the EPM context Discovering Project Server 2013 and Project Online Differentiating the users of Project Server 2013 Working with Project Professional 2013 and Project Server 2013 Recognizing the Life Cycle within EPM Projects and Portfolio Management Portfolio management and governance Originating new initiatives within EPTs and workflows Prioritizing initiatives, analyzing scenarios, optimizing, and selecting the portfolio Initiating Projects Initiating processes with Project Professional, SharePoint lists, Enterprise Projects, and Resource Plans Importing projects and managing project owner and permissions Planning Projects - Scope and Schedule Management Planning context and framework Scheduling in PWA Using the Deliverables feature Planning Projects - Staffing Management Plan Building a project team Managing resource availability Reviewing the assignment cycle Resolving resource overallocation Planning Projects - Cost Components, Baseline, and Consolidated Schedules Developing components of the Cost Management Planning processes Working with the baseline in projects and programs or master schedules Improving the Collaboration in the Project Sites Creating the Project Sites Developing components of the Risk Management Plan and Issues Tracking Linking planning documents Additional apps and customization Executing Projects Understanding executing processes Managing resources using Build Team and other features Working with timesheets Reporting administrative time Configuring personal settings Monitoring and Controlling Projects - Tracking Task and Project Progress Understanding the Monitoring and Controlling processes Task progress and updates in PWA including considerations for different tracking methods Task progress and updates in Project Professional 2013 Monitor and Control Projects - Measuring Performance and Reporting Progress Understanding status reports Reviewing performance metrics and progress reports Taking advantage of preloaded reports at the Business Intelligence Center Considerations for defining custom reports Closing Projects Reviewing the closing processes and closing tasks to updates Supporting the closing process

Duration 4 Days 24 CPD hours This course is intended for Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub. Collaboration Communications Systems Engineers have a fundamental understanding ofÿnetworking, telecommunications, audio/visual and meeting room technologies, identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365ÿAdministrators. In addition, they may work with owners of other workloads, including facilitiesÿmanagers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers. This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Prerequisites Microsoft 365 and Microsoft Teams Networking, telecommunications, and audio/visual basics Identity and access management basics 1 - Introduction to Teams meetings and calling Overview of Teams meetings and events Overview of Teams Phone Overview of auto attendants and call queues Overview of Teams devices 2 - Plan for Teams Phone Plan to deploy Teams Phone Plan for Teams Phone PSTN connectivity Determine license requirements Plan for Teams Phone devices Plan and design Teams Phone features Plan for voicemail 3 - Plan for Microsoft Teams Rooms and Surface Hub Determine license requirements for Microsoft Teams Rooms and shared devices Understand differences between Microsoft Teams Rooms on Android and Windows Understand Microsoft Teams Rooms on Surface Hub 2S Understand and plan Teams Room accessories, components, and peripherals Understand Teams Rooms management options 4 - Plan and optimize network performance for Teams media Understand Teams network requirements Design network for media optimization Design and implement QoS 5 - Configure and deploy Teams Phone Configure emergency calling for Teams Calling Plans Manage and configure Microsoft PSTN numbers Configure Operator Connect and Teams Phone Mobile Configure Teams Phone policies Create and manage Teams policies Configure Audio Conferencing 6 - Configure and deploy Teams Phone with Direct Routing Design Direct Routing call flows Implement SIP trunking with Direct Routing Configure Emergency Calling for Direct Routing Extend Teams Direct Routing infrastructure Deploy and maintain a survivable branch appliance 7 - Extend Teams Phone with additional services Understand how Teams interacts with additional services Configure compliance recording in Teams Configure and integrate a certified contact center in Teams Design and deploy voice bots in Teams 8 - Manage meetings and events experiences Explore meetings and events in Microsoft Teams Configure meeting settings Create and manage meeting policies Configure audio conferencing Create and manage meeting templates and template policies Create and manage meetings customization policies Configure live events settings Create and manage live events policies Examine live events across Microsoft 365 9 - Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams Prepare 10 - Configure and manage voice users Enable users for Teams Phone Enable users for Direct Routing with Teams Phone Enable additional calling features for Teams Phone Enable users for Teams Phone Mobile 11 - Configure auto attendants and call queues Design call flows for auto attendants and call queues Configure auto attendants and call queues Deploy a channel-based call queue Configure resource accounts Configure Microsoft 365 groups for voicemail Interpret call queue conference modes Interpret call queue routing methods Configure holidays for auto attendants and call queues Configure custom music on hold 12 - Configure, deploy, and manage Teams devices Manage Microsoft Teams Phones Manage Microsoft Teams Room Systems Microsoft Teams Rooms management options Manage Surface Hub 2S devices Configure Microsoft Teams SIP gateway Manage Microsoft Teams displays Remote provisioning and sign in for Teams Phones Update Microsoft Teams devices remotely Manage Microsoft Teams device tags 13 - Guided project - Prepare meeting room experiences Prepare 14 - Monitor and troubleshoot Teams collaboration communications systems Diagnose and troubleshoot phone number assignment Diagnose and troubleshoot Teams client issues Diagnose and troubleshoot call failure and call quality issues Report on and troubleshoot Teams calls with Call Quality Dashboard Diagnose and troubleshoot Direct Routing issues Troubleshoot and monitor Teams devices Troubleshoot Teams meetings and calling Troubleshoot Teams Rooms devices