Step into the world of front office operations with 'The Reception Workstation,' a course designed to elevate your professional skills in the heart of customer interaction. Picture yourself as the first point of contact, where each guest's experience begins with your greeting. The course starts with an engaging introduction to the reception role, laying the groundwork for what it takes to be the face of an organisation. It's not just a job; it's an art form that combines efficiency, professionalism, and warmth. As you journey through the modules, you will discover the core skills essential for a stellar receptionist. From mastering the nuances of the reception area to handling phone calls with grace and managing messages with precision, each module is a step towards excellence. You will learn the intricacies of scheduling, ensuring that appointments flow seamlessly. Further, the course delves into administrative responsibilities and document management, skills crucial for the smooth operation of any business. Concluding with safety, security protocols, and ways to enhance guest experiences, you emerge not just skilled but exceptional in delivering first impressions that last. Learning Outcomes Understand the critical role and responsibilities of a receptionist. Develop key skills for effective communication and message handling. Learn to manage the reception area efficiently. Acquire proficiency in scheduling and appointment coordination. Master administrative tasks and understand safety and security protocols. Why choose The Reception Workstation course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is The Reception Workstation course for? Aspiring receptionists and front desk personnel. Administrative staff looking to enhance their skill set. Customer service professionals in hospitality and corporate sectors. Office managers overseeing front desk operations. Anyone interested in a career in front office management. Career path Receptionist - £18,000 to £25,000 Front Office Manager - £22,000 to £30,000 Customer Service Representative - £19,000 to £27,000 Administrative Assistant - £20,000 to £26,000 Office Coordinator - £21,000 to £28,000 Guest Experience Manager - £23,000 to £32,000 Prerequisites This The Reception Workstation does not require you to have any prior qualifications or experience. You can just enrol and start learning.This The Reception Workstation was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to the Reception Role Introduction to the Reception Role 00:22:00 Module 02: Essential Reception Skills Essential Reception Skills 00:22:00 Module 03: Understanding the Reception Workstation Understanding the Reception Workstation 00:22:00 Module 04: Handling Phone Calls and Messages Handling Phone Calls and Messages 00:21:00 Module 05: Scheduling and Appointments Scheduling and Appointments 00:22:00 Module 06: Administrative Tasks and Document Management Administrative Tasks and Document Management 00:22:00 Module 07: Safety and Security Protocols Safety and Security Protocols 00:23:00 Module 08: Enhancing Guest Experience Enhancing Guest Experience 00:22:00 Mock Exam Mock Exam - The Reception Workstation 00:20:00 Final Exam Final Exam - The Reception Workstation 00:20:00
Welcome to Peak Productivity Hacks Course! In this Peak Productivity Hacks Course, you're going to learn plenty of hacks for tripling your productivity and gaining a deeper understanding of how productivity can boost your career. You will discover the tools and methods used by the world's most productive people to produce high-quality results and get ahead both in business and life. You will also learn different strategies for achieving peak performance and improving emotional engagement in work. Besides, explore how to focus on getting into and maintaining your flow to accomplish necessary tasks effortlessly. This course is led by a professional instructor who will illustrate the exact way you can approach productivity level by level, and to create the right environment for productivity and get more done in less time. Highlights of the Peak Productivity Hacks : Discover the secrets of finding the key to doing your best work Understand how to reach your most productive level based on scientific research and principles Explore the hidden productivity recipes of professionals and the most successful people in the world Develop a routine for greater productivity both at home and at work Understand the time management strategies for managing your time when dealing with multiple urgent tasks Discover how to achieve higher productivity by making just a few simple changes Learn simple yet highly effective productivity hacks that you can apply in minutes or less Explore science-backed advice for developing a 'Productivity Mindset' and beat procrastination Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who is this Course for? This Peak Productivity Hacks Course is ideal for managers or leaders, team leaders, CEOs, business owners, or directors wanting to master the best tools, techniques and skills to boost their productivity and supercharge their professional development. It is also ideal for students who are interested in learning how to eliminate distractions and interruptions in order to enhance their learning abilities. There are no learning requirements or formal degrees necessary to begin this course, and it can be studied on a full-time or part-time basis. How is the course assessed? To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion. Will I receive a certificate of completion? Upon successful completion, you will qualify for the UK and internationally-recognised certification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15. Requirements The Peak Productivity Hacks is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career Path Upon successful completion, learners will be aware of a handful of simple life hacks to accomplish anything in life, become peak performers and get 100% engaged in the work they do. Course Curriculum Introduction & First Concepts Introduction 00:02:00 Setting Up Your Environment & Mindset for Productivity Creating The Right Environment For Productivity 00:06:00 Developing A Productive Mindset 00:08:00 Time Management Strategies - Key To Productivity 00:07:00 Key Time Management & Productivity Hacks Declutter Your Life 00:10:00 Routines For Greater Productivity 00:11:00 Recognize Whats Important 00:05:00 Additional Productivity Boosts Delegate - OutSource - Great Productivity Tools 00:04:00 Increasing Your Productivity At Home 00:04:00 Conclusion Final Thoughts, Tips & Ideas Conclusion - Final Thoughts 00:01:00 Assignment Assignment - Peak Productivity Hacks 00:00:00
Dive into the heart of the hospitality industry's financial pulse with our Finance and Cash Management for Hospitality course. Picture yourself orchestrating the ebb and flow of revenues, mastering the symphony of numbers that tells the tale of success. This course ushers you into the foundational concepts with aplomb, setting the stage for you to forecast and strategize with confidence. As you traverse the modules, you'll cultivate an understanding of projections, laying the groundwork for potential revenue augmentation with every decision made. The journey continues as learners grasp the essentials of operational planning, crucial for the seamless execution of services. Delve into cost management practices tailored for the hospitality realm, where every penny saved enhances the guest experience. The course goes beyond theory, providing templates and exercises that invite you to apply your newly acquired knowledge to real-world financial models. From room revenue budgeting to the complexities of payroll, you'll emerge with the acumen to ensure the fiscal fortitude of any hospitality enterprise. Learning Outcomes Develop a robust understanding of fundamental financial concepts in hospitality. Craft and evaluate revenue projections and operational plans. Implement cost management and Activity-Based Costing (ABC) in hotel settings. Apply hands-on budgeting techniques for various hotel departments. Execute cash budgeting exercises to enhance financial proficiency. Why choose this Finance and Cash management for Hospitality course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Finance and Cash management for Hospitality course for? Aspiring hotel financial planners and analysts. Hospitality managers seeking to enhance fiscal operations. Accountants aiming to specialise in the hospitality sector. Hotel owners and operators looking to optimise financial performance. Students of hospitality and finance disciplines targeting industry readiness. Career path Financial Controller: £30,000 - £60,000 Revenue Manager: £25,000 - £50,000 Cost Controller: £22,000 - £40,000 Budget Analyst: £24,000 - £45,000 Accounts Manager: £26,000 - £50,000 Cash Manager: £28,000 - £55,000 Prerequisites This Finance and Cash management for Hospitality does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Finance and Cash management for Hospitality was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Finance and Cash management for Hospitality Fundamental and understanding concepts Introduction and Basis of Projections 00:05:00 Making future plans and potential revenue generating activities 00:06:00 Operational Plans that need to be looked at 00:06:00 Cost management Practices at hotel and ABC system 00:08:00 Other Matters before practical excercise 00:05:00 Financial Model and Working on Fianacial model Room Revenue Budget Template 00:05:00 F&B Revenue Budgeting Template 00:10:00 banquet and Other operating Depts 00:10:00 Headcount Budget 00:11:00 Payrol and Other Cost Budgeting 00:12:00 Other hotel operational Expenses 00:10:00 Cash Budgeting Excercise 00:11:00 Assignment Assignment - Finance and Cash management for Hospitality 00:00:00
Duration 4 Days 24 CPD hours Overview Topics Include:Installation of a multi-node Kubernetes cluster using kubeadm, and how to grow a cluster.Choosing and implementing cluster networking.Various methods of application lifecycle management, including scaling, updates and roll-backs.Configuring security both for the cluster as well as containers.Managing storage available to containers.Learn monitoring, logging and troubleshooting of containers and the cluster.Configure scheduling and affinity of container deployments.Use Helm and Charts to automate application deployment.Understand Federation for fault-tolerance and higher availability. In this vendor agnostic course, you'll learn the installation, configuration and administration of a production-grade Kubernetes cluster. Introduction Linux Foundation Linux Foundation Training Linux Foundation Certifications Laboratory Exercises, Solutions and Resources Distribution Details Labs Basics of Kubernetes Define Kubernetes Cluster Structure Adoption Project Governance and CNCF Labs Installation and Configuration Getting Started With Kubernetes Minikube kubeadm More Installation Tools Labs Kubernetes Architecture Kubernetes Architecture Networking Other Cluster Systems Labs APIs and Access API Access Annotations Working with A Simple Pod kubectl and API Swagger and OpenAPI Labs API Objects API Objects The v1 Group API Resources RBAC APIs Labs Managing State With Deployments Deployment Overview Managing Deployment States Deployments and Replica Sets DaemonSets Labels Labs Services Overview Accessing Services DNS Labs Volumes and Data Volumes Overview Volumes Persistent Volumes Passing Data To Pods ConfigMaps Labs Ingress Overview Ingress Controller Ingress Rules Labs Scheduling Overview Scheduler Settings Policies Affinity Rules Taints and Tolerations Labs Logging and Troubleshooting Overview Troubleshooting Flow Basic Start Sequence Monitoring Logging Troubleshooting Resources Labs Custom Resource Definition Overview Custom Resource Definitions Aggregated APIs Labs Kubernetes Federation Overview Federated Resources Labs Helm Overview Helm Using Helm Labs Security Overview Accessing the API Authentication and Authorization Admission Controller Pod Policies Network Policies Labs
Every successful organisation around the world relies on effective process management. Process managers are responsible for planning, implementing, monitoring, assessing, and optimising a wide range of critical processes, regardless of the size, nature, or objectives of the business. Process management is a position of unique responsibility because it directly contributes to the success or failure of the business as a whole. At the same time, it offers ambitious professionals the opportunity for limitless career advancement. Business process managers with advanced skills and competencies are in high demand worldwide. This Business Process Management : BPM course will give you a thorough understanding of Business Process Management by introducing key concepts, strategies, and in-depth information. This Business Process Management : BPM course will provide real-world knowledge and expertise from industry professionals and practitioners. This exclusive Business Process Management : BPM course is beneficial to both newcomers and existing workforce members. Learning Outcomes After completing Business Process Management : BPM course, the learner will be able to: Understand business process management and related concepts. Understand the evolution of enterprise systems architectures. Understand business process modelling foundation. Have a thorough understanding of process orchestrations and process choreographies. Understand the properties of business processes. Gain in-depth knowledge of architectures and methodologies. Understand business-process management methodology. Why Choose Business Process Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Other Benefits of this Course Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate will provide as soon as completing the Business Process Management : BPM course ] Course Curriculum *** Business Process Management : BPM *** Module 1: Introduction to Business Process Management Motivation and Definitions Business Process Lifecycle Classification of Business Processes Module 2: Evolution of Enterprise Systems Architectures Traditional Application Development Enterprise Applications and their Integration Enterprise Modelling and Process Orientation Workflow Management Enterprise Services Computing Module 3: Business Process Modelling Foundation Conceptual Model and Terminology Abstraction Concepts From Business Functions to Business Processes Process Models and Process Instances Process Interactions Modelling Process Data Modelling Organisation Modelling Operation Module 4: Process Orchestrations Control-Flow Patterns Petri Nets Event-driven Process Chains Workflow Nets Graph-Based Workflow Language Module 5: Process Choreographies Development Phases Choreography Design Process Choreography Implementation Module 6: Properties of Business Processes Data Dependencies Object Lifecycle Conformance Structural Soundness Soundness Module 7: Architectures and Methodologies Workflow Management Architectures Flexible Workflow Management Web Services and their Composition Module 8: Business Process Management Methodology Methodology Overview Phases in Detail ------------------------- Assessment Method After completing each module of the Business Process Management : BPM, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for Business Process Management : BPM course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Business Process Management : BPM course is ideal for anyone who desires to enhance their business process-management skills. Requirements There are no specific requirements for this Business Process Management : BPM because it does not require any advanced knowledge or skills. Career path After completing this Business Process Management : BPM course, you will have the knowledge to start a career as: Business Process Manager Business Analyst Entrepreneur Business Owner Certificates Certificate of completion Digital certificate - Included
Accredited by CPD QS | Interactive Lessons | Tutor Support included | Special Price
Duration 2 Days 12 CPD hours This course is intended for Account manager Deployment engineer Deployment project manager Sales engineer Overview After taking this course, you should be able to: Describe CCE flows and processes required to support and troubleshoot the PCCE deployment Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco© PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues CCE Flows and Process Review Troubleshooting and Support Methodology PCCE Component Review PCCE Call Flow Review CCE Diagnostic Tools Diagnostic Framework Suite Run Analysis Manager Run Unified System Command-Line Interface (CLI) Troubleshooting CCE Troubleshoot Certificates Troubleshoot Cisco Finesse Troubleshoot a PCCE Deployment Additional course details: Nexus Humans Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Did you know that the UK warehouse industry is booming? A recent report suggests a growth of 10% in the next five years, creating a significant demand for skilled warehouse operatives. The Warehouse Operative & Manual Handling Training equips you with the theoretical knowledge to excel in this fast-paced and rewarding field. This comprehensive course is designed to provide a strong foundation in both warehouse operations and safe manual handling practices. Throughout the course, you'll gain the theoretical understanding required to perform warehouse tasks efficiently and prioritize safety in the workplace. Get 2 CPD Accredited Courses for only £15! Offer Valid for a Limited Time!! Hurry Up and Enrol Now!!! Course 01: Warehouse Operative Course 02: Manual Handling Interactive Training Warehouse Operative and Manual Handling Course Learning Outcomes: Understand core warehouse operations and management principles. Apply effective stock control and inventory management techniques. Identify and comply with relevant health and safety regulations in a warehouse environment. Develop a strong understanding of safe manual handling practices to minimize the risk of injury. Implement effective order picking, packaging, and dispatching procedures. Master strategies for optimizing warehouse layout and organization. Why would you choose the course: Lifetime access to Warehouse course materials Full tutor support is available from Monday to Friday with the Warehouse course Learn Warehouse Operative skills at your own pace from the comfort of your home Gain a complete understanding of the Warehouse course A 100% learning satisfaction guarantee with your Warehouse course Warehouse Operative This module delves into the exciting world of warehouse operations. You'll explore key concepts in warehouse management, learning how to optimize stock control, maintain accurate inventory records, and ensure efficient order fulfillment. The Warehouse Operative & Manual Handling Training emphasizes theoretical knowledge on warehouse layout and organization, allowing you to understand how to optimize space for efficient product flow. Manual Handling Interactive Training The Manual Handling Interactive Training focuses on safety in the workplace. This module equips you with the theoretical knowledge to identify and assess risks associated with manual handling tasks. You'll learn about proper lifting techniques, safe working postures, and the importance of using appropriate equipment to minimize the risk of injury. The Warehouse Operative & Manual Handling Training emphasizes the importance of following health and safety regulations to create a safe and productive work environment. Warehouse Operative Curriculum Breakdown of the Warehouse Operative Course Module 01: The Role of Warehouse Module 02: Introduction to Warehouse Safety Module 03: Health and Safety Management in Warehouses Module 04: General Warehouse Hazards Module 05: Manual and Mechanical Handling Module 06: Site Safety Curriculum Breakdown of the Manual Handling Interactive Training Course: Module 01: Introduction to Manual Handling Module 02: Manual Handling Injuries, Prevention and Reporting Accidents Module 03: Manual Handling Risk Assessments and Legislation Module 04: Reducing, Controlling Risks and Safe Practices Module 05: Test Your Knowledge CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for: Individuals seeking a career in the warehouse industry. Those looking to upskill and enhance their employability. People interested in understanding the theoretical underpinnings of warehouse operations and manual handling. Anyone who wants to gain a competitive edge in the job market. Those seeking a flexible learning option to fit around their busy schedules. Individuals who prefer a theory-based approach to learning. Requirements There are no specific prerequisites for this Warehouse Operative & Manual Handling Training. However, a basic understanding of warehouse operations and health and safety principles would be beneficial. Career path After completing this course, you can explore trendy and in-demand jobs related to Warehouse Operative & Manual Handling. Warehouse Operative: £18K to £25K per year Forklift Operator: £20K to £28K per year Inventory Controller: £22K to £30K per year Logistics Coordinator: £23K to £32K per year Warehouse Supervisor: £25K to £35K per year Certificates 2 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 Delivery Charge: Inside the UK: Free Outside of the UK: £9.99