Our Advanced Customer Service Training equips professionals with the essential skills to provide exceptional service in high-pressure and diverse environments. This course covers key areas like effective communication, conflict resolution, empathy, and the integration of diversity and inclusion. Participants will learn how to anticipate customer needs, manage expectations, and deliver consistent service excellence. By the end of the course, learners will be prepared to enhance customer satisfaction and foster lasting relationships, ensuring every interaction is impactful and effective.
In this FREE webinar, I will explore the intricate emotional dimensions underlying addiction and the therapeutic approaches to address them effectively. We will delve into the intertwined realms of survival, status, identity, and love, shedding light on how these factors contribute to substance misuse and hinder recovery.
Live surgical training discussing technique for total laparoscopic hysterectomy.
BOHS P903 - Management and control of evaporative cooling and other high risk industrial systems is there to provide background and an overview of the risk of Legionella infection and how it can be controlled in Evaporative Cooling and other high risk Industrial type systems. It is a requirement of this course that candidates have successfully completed P901 - Legionella- Management and Control of Building Hot and Cold Water Services. Where both P901 and P903 courses are run on subsequent days or as a combined course then this prerequisite is waived.
Full Stack Development encompasses the complete creation of end-to-end development of both the front-end and back-end of an application. LSET Bridges The Gap Between Education And Employment
This course provides the theory, practical knowledge and skills required for use of microscopes and fibre counting to WHO rules, air sampling and four-stage clearance procedures. The course is based around 'HSG248 Asbestos: The Analysts Guide for Sampling, Analysis and Clearance Procedures'.
The main subject areas of the course are: Setting up of microscopes. Filter preparation, fibre counting and outline of air sampling equipment. Calculation of results, quality control, reporting and communication.
The main subject areas of the course are: Good practice in asbestos removal or remediation Asbestos Removal Control Plans Air sampling for asbestos Enclosures, clearance air monitoring and reporting
This course provides the necessary knowledge, understanding and skills to persons who will knowingly disturb asbestos containing materials during the course of their work activities, including building maintenance workers and supervisory personnel, and building maintenance managers.