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Covering the full HSE syllabus for work first aid, plus first aid for home and recreation. This course is designed to give you the theoretical knowledge needed to accompany the First Aid at Work 3 day First Aid course in addition to covering adult, baby and child First Aid and First Aid for various situations such as Road Traffic Accidents, Sports and Travel. The course covers topics such as how to put someone into the Recovery position, choking, Anaphylaxis shock, burns, head injuries and so much more. This course does not seek to replace the practical element but allows you to undertake the on-line pre-learning at a time and place to suit you and then book onto a regulated practical course should you require one. This course is also an excellent First Aid Training package for people with English as a Second Language to prepare themselves to pass a practical first aid course, for Companies to easily comply with Corporate and Social Responsibility and for anyone who would like to undertake a thorough First Aid training course at their own time and pace. The course consists of illustrated step by step directions, flow charts, diagrams, videos and test yourself sections fully compatible with all computers and mobile devices. You will be able to stop and start as often as you like and print your Certificate on completion. You will have continuous access to the course for 12 months. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The Author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the Author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, Qualified Nurse, First Aid Trainer and founder of First Aid for Life in conjunction with other medical and first aid professionals. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk Course contents: Action in an emergency Unresponsive and Breathing Recovery Position Heart Attack and Angina Unconscious and not breathing Resuscitation Breathing Problems Choking Drowning Asthma Chest Wounds Anaphylactic Shock Wounds and bleeding Shock Fainting Bites and Stings Burns Poisoning Breaks, Sprains and Dislocations Head Injuries Spinal Injuries Road Traffic Accidents Fitting / Seizures / Convulsions Heat Exhaustion Septicaemia / Sepsis Meningitis Diabetes

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Course Overview Teaching the theory and practise of suicide intervention skills that can be applied in any professional or personal setting, captured in a one-day event accredited by City and Guilds of London. We use only the most experienced suicide prevention trainers to deliver this unique learning experience: for anyone who seeks greater understanding and confidence to intervene with people at risk of suicide. The Suicide First Aid through Understanding Suicide Intervention (SFAUSI) course gives learners the knowledge and tools to understand that suicide is one of the most preventable deaths and some basic skills can help someone with thoughts of suicide stay safe from their thoughts and stay alive.  Course Content SFAUSI is comprised of 4 parts, each 90 minutes duration. The programme teaches and practices the skills and knowledge needed to identify someone who may be thinking about suicide and competently intervene to help create suicide- safety as a first aid approach.  Part 1  Introduction to: the day; programme; ourselves and suicide prevention Stigma, Survivors of bereavement by suicide and the Hidden Toll Suicide thoughts and suicide behaviour Intention of behaviour Versus Outcome of behaviour Possible Causes of Suicidal thoughts Part 2 Suicide – the Ripple Effect Population-based approach to suicide prevention Partnership working Working with attitudes and values “I’m so glad you told me” - Audio visual Part 3 Meeting the needs of a person who is thinking about suicide Suicide-Safety Guide Step 1 – Recognising suicide and asking about suicide Step 2 – Understanding options Part 4 Step 3 – Safeguarding suicide Suicide-safety and self-care The risk assessment approach Suicide and suicide gestures Future learning Format Taught over 6 hours using tutor facilitated Socratic learning, tutor-led practice session, mini lectures, group work and audio-visual presentations. This is a highly interactive and emotionally engaging learning experience.  Pre-training requirement No previous experience or training is necessary. Participants will be asked to self-reflect and empathise with a person having thoughts of suicide. There is no expectation on participants to share personal experiences.  Who should attend?  Multi-sector managers and practitioners including health, housing, social care, education, criminal justice, call centre operators, private, voluntary and public sector workers and community groups or members.  Accreditation Participants can choose to register for the City and Guilds accredited unit of learning for an additional fee of £85 per person. This involves completion of a written assignment.

Project Management Metrics, Key Performance Indicators, and Dashboards: On-Demand The ultimate purpose of metrics and dashboards is not to provide more information, but to provide the right information to the right person at the right time using the correct media and in a cost effective manner. This is certainly a challenge. As computer technology has grown, so has the ease by which information can be generated and presented to management and stakeholders. Today, everyone seems concerned about information overload. Unfortunately, the real issue is non-information overload. In other words, there are too many useless reports which cannot easily be read and which provide readers with too much information, much of which may have no relevance. We are now struggling to find better ways of communicating. Our focus today is on the unique needs of the receiver of the information. The need to make faster and better decisions mandates better information. Humans have a variety of ways by which they can absorb information. We must address all of these ways in the selection of the metrics and the design of the dashboards. The three most important words in a stakeholder's vocabulary are, 'Making informed decisions.' This is usually the intent of effective stakeholder relations management. Unfortunately, this cannot be accomplished without an effective information system based upon meaningful and informative metrics and key performance indicators (KPIs). For decades we believed that the only information that needed to be passed on to the client and the stakeholders were information related to time and cost. Today, we realize that true project status cannot be determined from time and cost alone. Each project may require its own unique metrics and key performance indicators. The future of project management may very well be metric-driven project management. Information design has finally come of age. Effective communications is the essence of information design. Today, we have many small companies that are specialists in information design. Larger companies may maintain their own specialist team and call these people graphic designers, information architects or interaction designers. These people maintain expertise in the visual display of both quantitative and qualitative information necessary for informed decision-making. Traditional communications and information flow has always been based upon tables, charts and indexes that were hopefully organized properly by the designer. Today, information or data graphics combines points, lines, charts, symbols, images, words, numbers, shades and a symphony of colors to convey the right message easily. What we know with certainty is that dashboards and metrics are never an end in themselves. They go through continuous improvement and are constantly updated. In a project management environment, each receiver of information can have different requirements and may request different information during the life cycle of the project. What You Will Learn Gain a better understanding of why metrics management has grown Develop a deeper understanding that there are different types of metrics and KPIs, and that not all metrics should be reported to the client or stakeholders Understand how effective metrics, when combined with dashboards, can facilitate the decision-making process Understand the complexities with dashboard design Be able to identify how many metrics are necessary and how too many metrics can create communication Understand the need for value-based metrics Understand the critical issues with the implementation of a metrics management program Understanding Value-Based Metrics Targets and Measurements Graphical Displays of Metrics and KPIs Understanding Key Performance Indicators (KPIs) Understanding Metrics The Driving Forces for Better Metrics Changing Times: The Growth of PM 2.0 Understanding Dashboards Metric Management Systems Metric Management Systems Benefits of a Metric Management Program

Agile for Non-IT Practitioners - How Agile Project Management is Different and How It Can be Used for Non-IT Projects (On-Demand) As a Project Management Institute (PMI)®Registered Education Provider (R.E.P.), IIL has agreed to abide by PMI®-established quality assurance criteria. In today's world of fast paced technology, continually changing requirements and project scope, the need for Agile Project Management has greatly increased. Responding to this demand, the Project Management Institute (PMI®) launched the PMI Agile Certified Practitioner (PMI-ACP)®certification. A result of this certification is the creation of a new space where Project Management and Agile Practices for Software Development meet. The foundation of Agile is the Agile Manifesto for Software Development. Agile has been used for software development for a number of years, even prior to the creation of the Agile Manifesto in 2001. The success of Agile for software development projects has piqued interest in successfully employing Agile in many other fields. How can Agile practices be used for projects which are not software or IT in nature? This course will provide guidance on how Agile can be used beyond software development projects, including how it differs from traditional project management. The course also will provide an overview of the Agile Scrum framework, which is one of the most popular Agile methodologies used. This course provides practical skills, concepts, and principles you can take back to the job and use to implement Agile practices in projects, as applicable. The goal of this course is to acquaint participants with the concepts of agile development methods and the specifics of the Scrum management framework. At the end of this course, participants will understand: Agile Practices - what makes Agile projects 'agile' Scrum and how Scrum applies to the Agile Practices Specific Agile practices which you can use to improve the execution of your projects Practices which can be used in conjunction with Scrum for Non-IT projects Course goal and objectives Importance of Agile development and project management What Agile is and is not Faster, better, cheaper Delivers better fit for purpose Agile versus Waterfall and the big paradigm shift Agile characteristics, behaviors, approaches Agile concerns and pitfalls Introducing Agile Overview of Agile Agile values and principles Overview of Scrum Scrum methodology Scrum terminology Scrum Framework Scrum roles Scrum meetings Sprints Requirements and Product Definition User stories Product backlog Planning Agile Estimating in Scrum Sprint planning session Release planning Agile Practices Agile development Analysis practices Validation practices Other practices Running a Sprint Conducting a Sprint Negotiating changes Tracking progress End of Spring meetings Release planning Closing the project

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Mastering Critical Conversations (On-Demand) We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What you will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Critical conversation role play Creating an action plan

The Power of Acknowledgment (On-Demand) The Power of Acknowledgment is an ingenious and proven clear-cut behavioral change model. These behaviors and actions, when properly practiced by people on an ongoing basis, are transformational. They help people feel engaged, inspired and appreciated in heartfelt and authentic ways. According to author/trainer Judith W. Umlas' experience of 14 years of training and delivery practice globally, it will change your interactions with everyone in both your personal and professional life in profound and positive ways. In a business context, acknowledging others canincrease customer engagement and bottom-line results when you communicate with authenticity and understanding ofothers' needs. Acknowledging people can have a deep and powerful impact on changing attitudes, fostering collaboration, and achieving successful outcomes. The goal of this workshop experience is to identify and employ techniques for creating a more positive and meaningful connection between you and the people around you, and to improve your ability to develop a more rewarding and successful personal and professional life. You will learn valuable tools that you can put into immediate action. These will help you overcome barriers to acknowledging others in heartfelt and authentic ways. Inspiring stories, videos, and case studies will move and energize you. You will learn to practice new or enhanced communication skills in an interactive, engaging, high-impact way. This workshop is developed by author and trainerJudith W. Umlaswith 16 years of global training and delivery experience. Judy is the author of the ground-breaking bookThe Power of Acknowledgement, and creator ofThe Center for Grateful Leadership. Her work has been a catalyst for immediate, positive change in the lives of hundreds of thousands of people, and the lives of others that are part of their world. What You Will Learn At the end of this program, you will be able to: Use the 7 Key Principles of Acknowledgment Practice the 5 C's of Acknowledgment Improve your relationships in all facets of life Identify myths that get in the way of your expressing heartfelt and authentic acknowledgment, appreciation and gratitude to your team members and others Be a Champion for Change where you live, in your workplace and community Acknowledge people on a regular basis in ways that make a profound difference to them, to you, and to any organization The Power of Acknowledgment The 7 Principles of Acknowledgment Transforming Challenging Relationships Through Acknowledgment´ The Five Cs of Acknowledgement