Front-line communication plays a vital role in shaping the public perception of every organisation. This course is designed to help delegates organise their ideas and communicate clearly and effectively through email. By improving written communication skills, delegates will become more concise, communicate with conviction, and foster meaningful dialogue with their audience. These skills are essential for professionals who interact with the public, as improved communication leads to greater internal and external customer satisfaction. Delegates will learn how to: Write clearly and professionally, enhancing public perception of expertise Communicate more efficiently in writing, reducing wasted time and increasing profitability Craft concise, rapport-building messages for internal and external customers, fostering productivity and a positive workplace environment Topics Covered: Benefits of using email Determining the purpose of an email Steps to take before writing Inflection in written messages Effects of instant messaging and text messaging on communication Basic email structure and planning Writing effective subject lines Paragraph structure and organisation Including relevant details and summarising problems effectively Proper use of CC and BCC fields Why typing in all caps is considered shouting! Proofreading techniques This Email Etiquette course is a 90-minute interactive virtual session. Upon registration, delegates will receive online login instructions prior to the class date. This format allows delegates to enhance their skills conveniently from their home or office while improving their professional communication abilities.
Aim To increase the confidence and knowledge of participants to support adults with learning disabilities in terms of their sexual health and sex and relationships rights. Outcomes By the end of the training participants will have: -had an update around the law, mental capacity act and capacity to consent to sexual relationships and CQC guidance - considered how to support patients with their sex and relationships rights -more knowledge of current easy read and other resources and organisations available to support our work Agenda Welcome, introductions and working agreement The law, capacity to consent and CQC guidance Rights of people with learning disabilities to sex and relationships Resources and organisations Close Suitable for Anyone supporting adults with learning disabilities as a care worker or social worker.
If you got a call from a TV producer asking you to appear on Newsnight, would you say ‘yes’? And if you did, could you make your argument in a way that captured the attention of the audience without being interrupted? Our media training courses are aimed at senior spokespeople and experts who give interviews on TV, radio or in print. We equip them with the skills and confidence to take control and give engaging, memorable and effective performances in which they deliver their key messages, no matter what the circumstances. Highly interactive and practical, each course includes a series of realistic print, radio and television exercises with experienced journalists. We provide immediate feedback following each interview, including techniques for improvement, advice about potential answers and the framing of key messages. While all our media training courses are bespoke, on a typical course we will cover: how the media operates how to prepare for interviews the differences between TV, radio and print interviews how to conduct different types of interview, such as pro-active, reactive, expert commentator and hostile (crisis communications) developing key messages which convey your views persuasively how to take control of an interview, stick to your own agenda and deliver key messages successfully use of language, body language, dress and delivery After the course, each delegate receives the Rough House Media Toolkit, including written feedback, recorded copies of their interview exercises, the Rough House Media Guide to Interviews and further supporting materials. We also provide a confidential assessment to the PR team of each delegate’s suitability for different types of interview. Venue We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.
This session is aimed at vets new to the Welsh Government funded Animal Health and Welfare workshops programme, as well as those that have delivered workshops in the past but need a refresher session. It is one of the required steps for vets to become approved to deliver these workshops. Join us to learn about the modules that we offer and the format by which our workshops run. We will also provide some basic tips on how to run a successful workshop. Admin members of staff are also welcome to join us to learn about the functionality of the portal/site and the administrative work involved in running a workshop.
Course Introduction Covers B12 deficiency, pernicious anaemia, diagnosis, treatment and management. It also covers signs and symptoms. This course does cover how to set up your own service. Please note: this course is for health care professionals or those working in Primary Care. It is not open to Beauticians unless you are a registered healthcare professional. If in doubt- please email annie at training@anniebarr.com or phone +44 7500048222 About this event Course Introduction This course concentrates on B12 deficiency, symptoms, treatments and management. The course covers B12 deficiency, pernicious anaemia, diagnosis, treatment and management. It also covers signs and symptoms of pernicious anaemia. This course is interactive and we include case studies and discuss issues regarding diagnostic testing. We review inclusion and exclusion criteria and identification of appropriate clients. Delegates will get the opportunity to review practice with hands on practical demonstrations of how to give injections correctly. We will cover administration techniques, where to give the injections and record keeping / documentation. We will discuss role and responsibilities and contraindications and precautions. The delegates will leave this course with an example of an individual protocol of Patient Specific Direction (PSD) and a competence based framework document to be used in practice. This course is very interactive. AIMS AND OBJECTIVES Understand the need for accountability and responsibility in relation to role development Demonstrate an understanding of safe practice Describe the signs and symptoms of pernicious anaemia Describe pernicious anaemia and its impact on patients Fully understand the principles, and practice B12 deficiency and B12 injections Understand the importance of safety issues related to giving injections Understand the law relating to role and function of the HCA and prescribing. Describe why patients require B12 injectionsBe able to correctly identify anatomical sites for injectionsDemonstrate correct administration techniquesDemonstrate how to correctly dispose of wasteDemonstrate correct infection control procedures and use of PPEDescribe when patients require referral and understand the importance of referral using correct clinical pathwaysDemonstrate an understanding of anaphylaxis and emergency proceduresUnderstand the need for correct prescribing proceduresBe able to document consultations following your organisations procedures COURSE CONTENTS Role and responsibilities Accountability guidelines and requirements Pernicious anaemia Blood- function B12 Deficiency Risk factors/groups Causes of B12 deficiency Diagnosis and reference ranges, testing Protocols and guidelines Factors affecting B12 diagnosis and treatment Factors affecting absorption B12 injections and common side effects Could it be B12 Deficiency Supplements Side effects and management including ADR’s Contraindications and Precautions Correct Administration and techniques including practical session Injection sites Legal Issues including consent Prescribing and Patient Specific Directions What to record Storage Disposal of injections/waste Infection control Needle stick injuries Competence and supervised practice Policies and procedures Facts and Figures Setting up and running a clinic Insurance/indemnity Research/evidence base and resources Please note Anaphylaxis is not covered on this course, however we do run a separate Anaphylaxis 1hr training course, which takes place at the end of this B12 webinar. If you wish to do the 1 hr Anaphylaxis also, you should book onto BOTH courses. WHO SHOULD ATTEND? HCAs Nurses Doctors Pharmacists Anyone interested in Vitamin B12 deficiency and pernicious anaemia and those working with clients with B12 deficiency AB Health Group awards CPD points / certificate of attendance for each course. If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. The charge for the certificate including postage is £30.
This training is designed for lawyers and covers key topics to ensure compliance with the Specialist Quality Mark (SQM) and other regulations.
Inspiring, interactive and unique 4-hour CPD certified training on Communication and Co-production with Parents/Carers