53640 Courses in London delivered Online

Welcome to the Emotional Intelligence Training course! This transformative program is designed to help individuals enhance their emotional intelligence, a crucial skill for personal and professional success. In this course, you will explore the essential elements of emotional intelligence, learn to recognize and manage your emotions effectively, and develop stronger interpersonal relationships. Join us on this enlightening journey to unlock the power of emotional intelligence. Develop the skills needed to thrive in today's interconnected world, foster meaningful relationships, and achieve your personal and professional goals. We look forward to embarking on this transformative experience with you!

Welcome to the Customer Service Essentials course! In today's competitive business landscape, exceptional customer service is a vital component of success. This course is designed to equip individuals with the fundamental skills and knowledge required to excel in providing outstanding customer service. Join us in this transformative journey to become a customer service champion. Elevate your ability to create memorable customer experiences, foster brand loyalty, and drive business growth through exceptional service. We look forward to guiding you on this path to excellence in customer service!

Any organisation that processes, transmits or stores payment card data must comply with PCI DSS. Failure to comply will result in heavy fines, restrictions or permanent expulsion from the payment card acceptance programme. This course describes the Payment Card Industry Data Security Standard (PCI DSS) and explains what you need to be aware of and when to take action to be PCI DSS compliant.

Our Environmental, Social, and Governance (ESG) Fundamentals course provides a comprehensive introduction to the key principles and practices that drive sustainable and responsible business strategies. In today's rapidly evolving corporate landscape, ESG considerations are more critical than ever. This course is designed to empower individuals and organizations with the knowledge and tools needed to make informed decisions, foster sustainability, and create lasting positive impacts.

In this course, you'll learn who vulnerable customers are and why acknowledging vulnerability matters. You will then learn what the regulator's guidance says about the treatment of vulnerable customers and what the consequences may be if vulnerable customers are not treated fairly. The course includes a quiz at the end where you need to get 80% to pass.

Treating Customers Fairly or TCF is a set of rules and guidelines set out by the UK's Financial Conduct Authority (FCA). This course covers everything you need to know regarding TCF. This course was developed alongside the Financial Services experts to help you take a practical and real-world approach to treat customers fairly.  The course will look at the role of the Financial Conduct Authority and the enforcement of TCF and the six consumer outcomes and how they can impact a business every day.

This Consumer Duty course is designed to help you and your team fulfil your responsibilities under the new Consumer Duty regulations that come in on 31 July 2023. The course provides an overview of the duty, explains how firms should apply the duty in practice and covers guidance on how to prepare for implementing the Duty.   The Consumer Duty regulation requires firms to put the needs of their customers first. This e-learning course provides a comprehensive guide to your responsibilities under the new duty, and provides tools for managing the changes and adapting to the new requirement. Assemble You has partnered with Study Academy on this Consumer Duty e-learning course. This course will help you to comply with the new duty and ensure you are in a stronger position to identify and manage any risks that may arise from this changing regulatory landscape. This Consumer Duty course will help you to understand the importance of your role as a business in protecting the consumer. A UK university endorses the course. Throughout the course, you will be quizzed on what you have learnt, allowing you to assess your knowledge and understanding along the way.

Enhance your cleaning, housekeeping, and maintenance skills with our British Cleaning, Housekeeping, and Maintenance Level 5 Diploma. Ideal for professional cleaners, housekeepers, maintenance workers, facility managers, and more.

Learn to Scuba Dive

Welcome to the "Mastering Critical Thinking" course! In today's rapidly evolving world, the ability to think critically is more valuable than ever. This course is designed to empower you with the skills and knowledge necessary to become a proficient critical thinker, enabling you to approach problems, decisions, and challenges with a thoughtful, analytical mindset. By the end of this course, you will not only be a more effective problem solver and decision-maker but also a more thoughtful and insightful individual. Critical thinking is a skill that will serve you well in your academic pursuits, career, and personal life. We look forward to embarking on this enlightening journey with you, where we will explore the depths of critical thinking together. Get ready to unlock your intellectual potential and become a master of critical thinking!