10135 Courses in Liverpool delivered Online

Duration 3 Days 18 CPD hours This course is intended for This course is geared for Python experienced attendees who wish to learn and use basic machine learning algorithms and concepts. Students should have skills at least equivalent to the Python for Data Science courses we offer. Overview Working in a hands-on learning environment, guided by our expert team, attendees will learn to Understand the main concepts and principles of predictive analytics Use the Python data analytics ecosystem to implement end-to-end predictive analytics projects Explore advanced predictive modeling algorithms w with an emphasis on theory with intuitive explanations Learn to deploy a predictive model's results as an interactive application Learn about the stages involved in producing complete predictive analytics solutions Understand how to define a problem, propose a solution, and prepare a dataset Use visualizations to explore relationships and gain insights into the dataset Learn to build regression and classification models using scikit-learn Use Keras to build powerful neural network models that produce accurate predictions Learn to serve a model's predictions as a web application Predictive analytics is an applied field that employs a variety of quantitative methods using data to make predictions. It involves much more than just throwing data onto a computer to build a model. This course provides practical coverage to help you understand the most important concepts of predictive analytics. Using practical, step-by-step examples, we build predictive analytics solutions while using cutting-edge Python tools and packages. Hands-on Predictive Analytics with Python is a three-day, hands-on course that guides students through a step-by-step approach to defining problems and identifying relevant data. Students will learn how to perform data preparation, explore and visualize relationships, as well as build models, tune, evaluate, and deploy models. Each stage has relevant practical examples and efficient Python code. You will work with models such as KNN, Random Forests, and neural networks using the most important libraries in Python's data science stack: NumPy, Pandas, Matplotlib, Seabor, Keras, Dash, and so on. In addition to hands-on code examples, you will find intuitive explanations of the inner workings of the main techniques and algorithms used in predictive analytics. The Predictive Analytics Process Technical requirements What is predictive analytics? Reviewing important concepts of predictive analytics The predictive analytics process A quick tour of Python's data science stack Problem Understanding and Data Preparation Technical requirements Understanding the business problem and proposing a solution Practical project ? diamond prices Practical project ? credit card default Dataset Understanding ? Exploratory Data Analysis Technical requirements What is EDA? Univariate EDA Bivariate EDA Introduction to graphical multivariate EDA Predicting Numerical Values with Machine Learning Technical requirements Introduction to ML Practical considerations before modeling MLR Lasso regression KNN Training versus testing error Predicting Categories with Machine Learning Technical requirements Classification tasks Credit card default dataset Logistic regression Classification trees Random forests Training versus testing error Multiclass classification Naive Bayes classifiers Introducing Neural Nets for Predictive Analytics Technical requirements Introducing neural network models Introducing TensorFlow and Keras Regressing with neural networks Classification with neural networks The dark art of training neural networks Model Evaluation Technical requirements Evaluation of regression models Evaluation for classification models The k-fold cross-validation Model Tuning and Improving Performance Technical requirements Hyperparameter tuning Improving performance Implementing a Model with Dash Technical requirements Model communication and/or deployment phase Introducing Dash Implementing a predictive model as a web application Additional course details: Nexus Humans Hands-on Predicitive Analytics with Python (TTPS4879) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Hands-on Predicitive Analytics with Python (TTPS4879) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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If you've ever dreamt of running things behind the scenes while keeping everything ticking like a well-oiled machine — this Virtual Assistant course is your backstage pass to doing just that. Whether you're helping manage calendars, organising inboxes, or handling online admin tasks, this course gives you the structure and confidence to support busy professionals from anywhere in the world. With the rise of remote work, the demand for capable virtual assistants has soared — and it's not slowing down anytime soon. You'll learn the core essentials of what makes a successful VA — from digital communication and time efficiency to online task coordination and client handling. Delivered entirely online, this course respects your time and space, letting you learn at your own pace, in your own place. It’s ideal for anyone who wants to build a strong support-based role without the usual office chatter or commute. Whether you're starting fresh or polishing existing admin skills, this is your chance to become the reliable, behind-the-scenes star that businesses need. Meet the Accreditation CPD Quality Standards (CPD QS) accreditation assure the Virtual Assistant course training and learning activities are relevant, reliable, and upto date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Key Features CPD Accredited Quality License Endorsed Certificate Available Upon Course Completion Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Certification CPD Accredited PDF and Hardcopy Certificate Level 2 QLS Endorsed Hardcopy Certificate for Award in Virtual Assistants at QLS Level 2 CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Virtual Assistant course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Virtual Assistant course is open to all, with no formal entry requirements. Career path Upon successful completion of the Virtual Assistant Course, learners will be equipped with many indispensable skills and have the opportunity to grab. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £69 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £69 International: £69 + £10 (postal charge) = £79 CPD Accredited Certification from One Education Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Managing a conference is no tea party—it’s an intricate blend of planning, strategy, and calm in the face of chaos. Our Conference Event Management Course helps you grasp the full scope of what it takes to coordinate professional gatherings without ever needing to stack chairs or arrange name badges. From concept to close-out, this course walks you through the essential stages of conference management—budgeting, scheduling, delegate coordination, supplier communication, and everything in between. Whether you're organising boardroom briefings or multi-day symposiums, this course equips you with the know-how to deliver seamless experiences that leave lasting impressions. Ideal for those looking to sharpen their event-planning knowledge and fine-tune their organisational finesse, the modules are structured to keep things refreshingly clear, relevant, and firmly planted in today’s digital-first landscape. Key Features The Conference Event Management course includes the following offers: CPD Quality Standards Accredited Conference Event Management Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Conference Event Management. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Conference Event Management course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 1 Introduction To Conference Event Management Module 2 Pre-Event Planning Module 3 Programme Design And Coordination Module 4 Promotion And Marketing Module 5 Onsite Management Module 6 Post-Event Evaluation And Follow-Up Module 7 Sustainability And Environmental Management Module 8 International Conference Planning Module 9 Hybrid And Virtual Conference Planning Module 10 Sponsorship And Fundraising Strategies Why This Online Course is Better for You: Unlike traditional classroom settings, our online Conference Event Management course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Conference Event Management course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Conference Event Management course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future & unlock new career opportunities with our online Conference Event Management course. Gain valuable skills & credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, our Conference Event Management course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Stepping into the shoes of a site supervisor brings more than just a hard hat and clipboard—it demands vigilance, responsibility, and a sharp understanding of workplace safety. The Site Supervisor Safety Training Course is tailored to sharpen your awareness of health and safety obligations, risk control measures, and leadership accountability on construction or industrial sites. It covers everything you need to grasp the legal duties and expectations of a site supervisor—without ever needing to leave your chair. This course has been thoughtfully arranged for those overseeing teams, ensuring that safety isn't just a rule, but a mindset. You’ll gain insight into hazard awareness, incident response, safety documentation, and effective communication with workers and higher management. Whether you're new to supervision or brushing up on your knowledge, this course helps you keep sites safe, deadlines met, and headaches at bay—because when safety slips, everything else follows. Key Features The Site Supervisor Safety Training course includes the following offers: CPD Quality Standards Accredited Site Supervisor Safety Training Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Site Supervisor Safety Training. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Site Supervisor Safety Training course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 1 Health And Safety Foundations Module 2 Health And Safety Law Module 3 Behavioural And Occupational Safety And Health Module 4 Organising For Health And Safety Module 5 Introduction To Health And Safety In Construction Module 6 Hand And Power Tools Module 7 Risk Assessment Why This Online Course is Better for You: Unlike traditional classroom settings, our online Site Supervisor Safety Training course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Site Supervisor Safety Training course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Site Supervisor Safety Training course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Site Supervisor Safety Training course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, This course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

In a world often overwhelmed by noise and chaos, peacefulness isn’t just a luxury — it’s a necessity. The Power of Peacefulness Course offers a thoughtful and engaging journey into the art of staying calm in a storm, focusing on inner clarity, emotional balance, and the steady strength that comes from within. Whether you're navigating day-to-day stress or simply seeking a more centred state of mind, this course gives you the tools to build a calm foundation in your everyday life. Designed with depth and warmth, the course explores the true nature of peace — not as a faraway ideal, but as something that can quietly shape how we live, think, and relate to others. Through accessible insights and mindful reflections, you'll come to understand how peacefulness influences decision-making, communication, and well-being. With no fluff, no fuss — just a sincere approach to finding stillness in a world that rarely stops to breathe. Learning Outcome Develop a peaceful state of mind and maintain it. Find peace with the decisions they make in life. Create and maintain peaceful relationships with others. Avoid the negative effects of comparing oneself to others. Implement five strategies to remain consistently peaceful. Apply mindfulness techniques to find inner peace. Identify and manage stressors that disrupt peace. Enjoy the many benefits of living a peaceful life. Course Curriculum: Lesson 01: The Power of a Peaceful Mind Lesson 02: Be at Peace with the Decisions You Make Lesson 03: Maintaining Peace with Those Around You Lesson 04: Never Compare Yourself to Others Lesson 05: 5 Ways to Remain Consistently Peaceful How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Mindfulness Teacher: £25,000 - £40,000 per annum Wellness Coach: £25,000 - £50,000 per annum Mental Health Counselor: £30,000 - £50,000 per annum Life Coach: £30,000 - £60,000 per annum Yoga Instructor: £20,000 - £40,000 per annum Meditation Instructor: £20,000 - £35,000 per annum Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Suicide is never an easy topic, yet addressing it with knowledge, empathy, and responsibility can make all the difference. This online course offers a thoughtful and carefully structured understanding of suicide prevention, focusing on effective strategies to recognise warning signs, respond appropriately, and provide meaningful support. Whether you're a concerned individual, work in a community setting, or simply wish to better understand the subject, this course guides you with clarity and sensitivity. Built on current psychological insights and support frameworks, the course examines risk factors, protective behaviours, communication techniques, and the importance of early intervention. It's designed to encourage confidence when facing conversations that matter—without overwhelming learners with jargon or abstract theory. Straightforward, informative, and professionally delivered, this course helps foster awareness while promoting responsible, informed approaches to a topic that demands care. Key Features The Suicide Prevention: Essential Strategies and Support course includes the following offers: CPD Quality Standards Accredited Suicide Prevention: Essential Strategies and Support Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Suicide Prevention: Essential Strategies and Support. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Suicide Prevention: Essential Strategies and Support course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 01 Introduction To Suicide Prevention Module 02 Understanding Suicidal Behaviour Module 03 Suicide Risk Assessment Module 04 Suicide Prevention Strategies Module 05 Intervention Strategies Module 06 Postvention And Support Why This Online Course is Better for You: Unlike traditional classroom settings, our online Suicide Prevention: Essential Strategies and Support course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Suicide Prevention: Essential Strategies and Support course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Suicide Prevention: Essential Strategies and Support course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future & unlock new career opportunities with our online Suicide Prevention: Essential Strategies & Support course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, This course provide the expertise & certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Understanding the intersection between learning disabilities and mental health is crucial in today’s care environment, and this course offers a thoughtful exploration of that delicate balance. The Learning Disability and Mental Health Course unpacks key concepts, from recognising signs and symptoms to understanding the support frameworks designed to assist those affected. The content is designed to inform and broaden perspectives, all delivered through clear, accessible language without the jargon that often complicates these vital topics. Suitable for anyone wishing to deepen their knowledge — whether in healthcare, education, or community support — the course sheds light on how mental health challenges can present alongside learning disabilities, and what this means for care and communication. It encourages empathy, awareness, and respect, guiding learners to approach the subject with sensitivity and insight. Delivered entirely online, this course is structured to suit busy schedules while providing quality information that’s both engaging and practical in its application. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Here is a curriculum breakdown of the Learning Disability and Mental Health course: ***Learning Disability and Mental Health*** Module 01: Learning Disability and Mental Health Module 02: Learning Disability Nursing Module 03: Psychosocial Interventions Module 04: Psychodynamic Approaches Module 05: Learning Disability Nursing Throughout the Lifespan Module 06: Role of the Learning Disability Nurse in Promoting Health and Well-Being Module 07: Care Planning in Mental Health Settings Module 08: Nursing Models and Behavioural Interventions Module 09: The Future of Learning Disability Nursing Module 10: Future Spheres of Practice for Learning Disability Nursing Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? This Learning Disability and Mental Health course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Learning Disability and Mental Health course is open to all, with no formal entry requirements. Career path Upon successful completion of the Learning Disability and Mental Health Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

Hotel management is a service industry which focuses on serving the needs of its clients. Our award-winning Hotel Management Training is designed for them who are seeking to gain key management and service skills required to work in hospitality industry. The course is equally suitable for those individuals who are already working in the industry and seek to enhance their skills for performing some technical functions or organising and managing teams in the workplace. The Hotel Management Training will teach you about hotel operations such as front office, housekeeping, food and beverage production, etc. This course is focusing on developing strong fundamental understanding in the key areas of hospitality operations and management. You will acquire a thorough appreciation of the lodging industry, as well as gain operational and strategic skills required for hotel, tourism and restaurant management. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Diploma in Hotel Management is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for intermediate to advanced Business Analysts who are looking to improve their skills for eliciting, analyzing, documenting, validating, and communicating requirements. Overview Obtain a thorough understanding of the core responsibilities of the business analyst Understand the main professional associations and standards supporting business analysts in the industry Discuss and explore the components of each of the domains/knowledge areas that comprise the work of business analysis Recognize the importance of properly defining the business need prior to engaging in requirements activities Formulate a strong understanding of the concepts that comprise strategy analysis Obtain experience with identifying and analyzing stakeholders Decipher between project and product scope and successfully use models to communicate scope Thoroughly understand and identify the various requirements categories and be able to recognize requirements of various types Explore business rules analysis Understand the benefits of process modeling and the common modeling language of BPMN Discuss process models and how the techniques can capture details about the as-is/to-be environment Learn how to properly prepare and conduct interviews Explore the components of use cases Learn what it means to package requirements Obtain hands-on experience with a number of business analysis techniques and gain hands-on experience eliciting, defining, and writing requirements. This course provides students a clear understanding of all the facets of the business analysis role, including a thorough walkthrough of the various domain/knowledge areas that comprise the business analysis profession. Students are provided an opportunity to try their hand at several business analysis techniques to assist with improving their skills in stakeholder identification, scope definition, and analyzing, documenting, and modeling requirements. Introduction to Business Analysis What is business analysis Benefits and challenges of business analysis Project success factors A Closer Look at the Business Analyst Role Definition of a business analyst Responsibilities of a business analyst Importance of communication/collaboration BA role vs. PM role Project roles involved in requirements IIBA/PMI and the goals of a professional association Purpose for having a BA standard IIBA?s BABOK© Guide and PMI?s Practice Guide in Business Analysis Business analysis beyond project work Business analysis core concepts Business analysis perspectives IIBA and PMI certifications for business analysts Workshop: Choose Your Project Supporting the Project Portfolio (Enterprise Analysis) Define Strategy Analysis When to perform Strategy Analysis Components of Strategy Analysis Defining the business need Envisioning the Product and Project Defining business requirements The importance of stakeholders Stakeholder identification Tips for analyzing stakeholders Techniques for managing stakeholder lists Discussion: Who is involved in strategy analysis? Workshops: Define the Business Need, Write Business Requirements, and Identify Stakeholders Understanding and Defining Solution Scope Defining solution scope Techniques for defining solution scope Applying the brainstorming technique Project scope vs. Product scope Finding solution boundaries The Context Diagram Actors and key information Workshop: Draw a Context Diagram Understanding Requirements What is a requirement? Requirement types Business, Stakeholder, Solution, and Transition requirements Assumptions and constraints Business rules Taxonomy of business rules Decision tables How to write simple calculations Requirements vs. business rules Document requirements Workshop ? Document Requirements Elicitation and Process Modeling Why do we model processes? What is Business Process Management? Using a modeling notation ?As Is? vs. ?To Be? modeling Why use BPMN? Basic BPM notation Business Process Modeling ? A case study Business Process Realignment ?As Is? vs. ?To Be? activity diagrams Workshop: Create a Business Process Model Planning & Eliciting Requirements Interviewing ? what and why? Preparing for an effective interview Types of questions to ask Sequencing questions Active listening techniques Planning for elicitation Conducting the interview Establishing rapport Active Listening Feedback techniques Types of elicitation techniques Workshops: Planning for Elicitation and Conducting an Elicitation Session Use Case & User Story Analysis What is an Actor? Types of Actors How to ?find? Use Cases? Diagramming Use Cases Tips on naming Use Cases Explaining scenarios The use case template Components of a use case Scenario examples Best practices for writing Use Cases Scenarios and flows Alternate and exception flows Exercises: Drawing a Use Case Diagram, Writing the Main Success Scenario, and Writing Alternate and Exception Scenarios Analyzing & Documenting Requirements Requirements and Use Cases Non-Functional requirements User Interface Requirements UI Data Table Reporting requirements Data requirements Data accessibility requirements Characteristics of good requirements The business requirements document (BRD) BRD vs. Functional Requirements Specification Preparing the requirements package Requirements traceability Workshops: Develop a User Interface, Analyzing Requirements, and Tracing requirements Additional Resources Useful books and links on writing effective requirements