9991 Courses in Liverpool delivered Online

Feeling alone in a crowded world is more common than we think. This course explores the emotional weight of loneliness and offers simple, thoughtful ways to reconnect—with yourself and with others. Through carefully designed lessons, you'll understand what loneliness really means, how it affects mental wellbeing, and why it doesn’t have to be permanent. Whether you’re working from home, living far from family, or simply feeling disconnected, this course helps you recognise the signs and make sense of the silence. You’ll gain insight into how relationships, routines, and self-awareness play a role in shaping how we connect. From managing social anxiety to rebuilding lost confidence, this course offers guidance through reflection, communication tips, and helpful daily habits. With a reassuring tone and easy-to-follow structure, it's perfect for anyone who wants to feel more connected without being overwhelmed. Learn in your own time, in your own space, and rediscover the value of human connection—even in quiet moments. Learning outcomes: Understand the causes and effects of loneliness Learn techniques to build meaningful relationships Develop strategies to improve social skills Discover tools to overcome feelings of loneliness Enhance your mental and physical health Our Overcoming Loneliness course is designed to provide you with the tools and strategies needed to navigate the complex emotions of loneliness. Through this course, you'll learn about the causes and effects of loneliness, as well as the impact it can have on your mental and physical health. Our expert instructors will guide you through a variety of techniques to help you build meaningful relationships, improve your social skills, and overcome feelings of loneliness. By the end of this course, you'll be on your way to a more fulfilling and connected life. ⊱⊱ Overcoming Loneliness Course Curriculum Introduction Flow of the course Attachment styles Characteristics of attachment Identifying the obstacle Know your strengths Writing the story Identifying the challenges Attachment style of family members Additional activity Finding your satisfaction Why do I feel desperation I don't really need Person Healing your injuries Experiencing vs addicting Experience Useful meditation Additional activities Understanding your goal Happiness and Sadness I am smart Finding your satisfaction Healing Naming my social fears Social Prioritizing Cultivating Forgiving your Approaching insecurities Meditation for self Sleeping well Music Locating Beauty Applying the foundation What are your social If you get Meeting people Emotional Openness Becoming free Ten Minutes How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone who experiences feelings of loneliness Individuals who want to improve their social skills People who want to learn how to build meaningful relationships Individuals who want to enhance their mental and physical health Professionals who work in mental health or social work fields Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Social Worker Counsellor Mental Health Professional Community Outreach Worker The salary range for these roles in the UK ranges from £20,000 to £50,000 per year. However, the salary range can vary depending on the industry and level of experience. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Caring for others isn’t just a job — it’s a calling. This Domiciliary Care Support Worker Course has been developed with the purpose of preparing learners for one of the most vital roles in today’s care sector: supporting individuals to live independently and comfortably in their own homes. Whether you're supporting the elderly, those with disabilities, or individuals recovering from illness, this course helps you understand the core responsibilities of a home-based care worker. From safeguarding principles to effective communication and personal care support, each topic is presented in a clear and approachable format suitable for learners at all levels. With increasing demand for home-based care across the UK, now’s the time to gain in-depth knowledge that reflects both professional standards and day-to-day responsibilities. You’ll explore key aspects of health, nutrition, medication awareness, and respectful support, all with a firm focus on the dignity and wellbeing of those in care. Delivered fully online, this flexible training suits learners with busy schedules and provides a clear understanding of how to confidently take on a support role within domiciliary care settings. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) This masterclass Domiciliary Care Support Worker online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our Domiciliary Care Support Worker course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant 100% online learning experience and enrol in our Domiciliary Care Support Worker course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the Domiciliary Care Support Worker course: Module 01: Introduction to Domiciliary Care Module 02: Health and Safety for Domiciliary Carers Module 03: CSTF Infection Prevention and Control Module 04: CSTF Resuscitation - Basic Life Support Module 05: Medication Management and Administration Module 06: CSTF Information Governance Module 07: CSTF Conflict Resolution Module 08: Mental Health Care Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This Domiciliary Care Support Worker course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Domiciliary Care Support Worker course is open to all, with no formal entry requirements. Career path Upon successful completion of the Domiciliary Care Support Worker Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

Running a successful kitchen is more than stirring sauces and setting timers. This Kitchen Manager Training Course is designed for those with a keen eye for detail, a sharp mind for operations, and a love for order in the culinary chaos. From food hygiene protocols and stock control to leadership in a heated environment (pun intended), this course delves into the core skills every efficient kitchen manager needs to maintain harmony behind the pass. It's tailored for individuals aiming to sharpen their knowledge of kitchen structure, safety regulations, budgeting, and communication with both staff and suppliers. If you’re someone who enjoys making sure things run like clockwork while keeping standards high and wastage low, this course may just suit your appetite. Whether you're overseeing a cosy café kitchen or supervising a larger team in a bustling food outlet, the knowledge shared here will support your role with confidence and clarity. Learn how to manage kitchen operations with precision, boost productivity without the burnout, and maintain top-notch standards where it truly counts — behind the scenes. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) This masterclass Kitchen Manager online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our Kitchen Manager course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant 100% online learning experience and enrol in our Kitchen Manager course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the Kitchen Manager course: Module 01: Introduction to Kitchen Manager Module 02: Contamination and Poisoning Control Module 03: Food Safety Management Module 04: Hygiene Maintenance Module 05: Kitchen Safety Module 06: Cost Control Module 07: Menu Planning Module 08: Kitchen Supervision Module 09: Purchasing and Inventory Management Module 10: Customer Management Module 11: Staff Management Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Kitchen Manager course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Kitchen Manager course is open to all, with no formal entry requirements. Career path Upon successful completion of the Kitchen Manager Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

Navigating the world of dog training can sometimes feel like trying to teach a cat to fetch — a bit tricky but certainly rewarding. Our Leash Training Course is designed to guide you through the essential techniques and strategies to help your canine companion walk calmly and confidently by your side. This course breaks down the mysteries behind leash manners, from reducing pulling to mastering polite walking behaviour, all delivered in a clear, easy-to-follow format that suits any dog owner or enthusiast. Whether you’re dealing with a lively puppy eager to explore or an older dog with a few quirks, this course offers insightful tips to improve your daily walks. Expect straightforward advice, sprinkled with a dash of humour, that transforms stressful strolls into pleasant outings. With an emphasis on understanding canine behaviour and consistent communication, this training provides you with the know-how to enjoy harmonious walks — no more tug-of-war matches or unexpected detours into the flowerbeds. Ideal for those who prefer to learn at their own pace from the comfort of home, this course is your trusty guide to better leash manners and happier walks. Learning outcomes: Understand the importance of dog leash training and its benefits for both the dog and its owner. Learn how to prepare for a walk with your dog, including selecting the right equipment and identifying potential hazards. Master the art of leash training, including teaching your dog to walk on a loose leash and avoid pulling. Learn effective recall training techniques to ensure your dog comes back to you when called. Develop an understanding of how to establish a positive relationship with your dog and become the pack leader. The Dog Leash Training course is a comprehensive program that covers everything you need to know about training your dog to walk on a leash. The curriculum is divided into five modules: In this module, you'll hear from people who have successfully trained their dogs using the methods taught in this course. You'll learn from their experiences and get motivated to start your own training journey. This module provides an overview of what you can expect to learn from this course. You'll understand the importance of dog leash training and the benefits of having a well-trained dog. This module focuses on preparing for the walk, including selecting the right equipment and identifying potential hazards. You'll also learn how to establish a positive relationship with your dog before the walk. In this module, you'll learn how to train your dog to walk on a loose leash and avoid pulling. You'll also get tips and tricks for dealing with common challenges, such as distractions and other dogs. The final module covers recall training techniques to ensure your dog comes back to you when called. You'll also receive a comprehensive e-book that covers all aspects of dog leash training. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Here are some potential options: Dog Trainer: £16,000 - £30,000 per year Dog Walker: £10 - £15 per hour Pet Sitter: £10 - £20 per hour Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Level 5 Diploma in Leadership and Management for Residential Childcare (England) Do you wish to choose a field that will require the ability to flourish in the cutthroat world of today? You will get the most in-demand skills to launch your career in Leadership and Management for Residential Childcare in this comprehensive Level 5 Diploma in Leadership and Management for Residential Childcare training programme. To assist managers and leaders working in residential care, our Level 5 Diploma in Leadership and Management for Residential Childcare course outlined all the tasks and responsibilities. Additionally, this Level 5 Diploma in Leadership and Management for Residential Childcare course teaches students how to adapt to changing circumstances and innovate. Moreover, this Level 5 Diploma in Leadership and Management for Residential Childcare course will help you grasp the potential and problems faced by the business. The Level 5 Diploma in Leadership and Management for Residential Childcare training offers suggestions for managing risks, enhancing interpersonal interactions, and assisting those in need in a caring environment. Take the next step towards accomplishing your career and personal objectives by enrolling on our Level 5 Diploma in Leadership and Management for Residential Childcare course now! Learning Outcomes Of Level 5 Diploma in Leadership and Management for Residential Childcare Course After completing this Level 5 Diploma in Leadership and Management for Residential Childcare course, learners will be able to: Gain a solid understanding of children and young people’s development in residential childcare. You can understand support for children and young people who are vulnerable and disadvantaged from the Level 5 Diploma in Leadership and Management for Residential Childcare. The Level 5 Diploma in Leadership and Management for Residential Childcare helps to understand how to lead and manage a team within a residential childcare setting. Level 5 Diploma in Leadership and Management for Residential Childcare describes how to lead practice to support the safeguarding and protection of children and young people in residential childcare. Know how to lead practice for communication and information management in residential childcare settings with this Level 5 Diploma in Leadership and Management for Residential Childcare. Level 5 Diploma in Leadership and Management for Residential Childcare explains how to manage risk in residential childcare and understand the care system and its impact on children and young people. The principles for leading the transition of young people with complex disabilities or conditions to adult services are explained in the Level 5 Diploma in Leadership and Management for Residential Childcare. You can boost your understanding of how to support others to understand models of disability and their effects on working practice with children and young people through the Level 5 Diploma in Leadership and Management for Residential Childcare. Level 5 Diploma in Leadership and Management for Residential Childcare elaborates on how to implement a positive relationship policy in residential childcare. Main Course: Level 5 Diploma in Leadership and Management for Residential Childcare Course Special Offers of this Level 5 Diploma in Leadership and Management for Residential Childcare Course This Level 5 Diploma in Leadership and Management for Residential Childcare Course includes a FREE PDF Certificate. Lifetime access to this Level 5 Diploma in Leadership and Management for Residential Childcare Course Instant access to this Level 5 Diploma in Leadership and Management for Residential Childcare Course Get FREE Tutor Support to this Level 5 Diploma in Leadership and Management for Residential Childcare Course Level 5 Diploma in Leadership and Management for Residential Childcare (England) Discover the most recent knowledge and industry best practices from knowledgeable tutors with experience in the field. For professionals in leadership and management for residential childcare who hope to specialize in leadership and management for residential childcare, this Level 5 Diploma in Leadership and Management for Residential Childcare program is intended. Take the next step toward accomplishing your career and personal objectives by enrolling now. Who is this course for? Level 5 Diploma in Leadership and Management for Residential Childcare (England) This Level 5 Diploma in Leadership and Management for Residential Childcare course is ideal for anyone in leadership or management within childcare. Special Note: Our Level 5 Diploma in Leadership and Management for Residential Childcare (England) Course is Knowledge based not a regulated course. To get Qualified, you may choose the following options: Level 5 Diploma in Leadership and Management for Residential Childcare (England) (RQF) Level 3 Diploma for Residential Childcare (England) (RQF) Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England) (RQF) Level 5 (NVQ) Diploma in Leadership for Health and Social Care and Children's and Young People's Services (England) Level 3 Diploma for Residential Childcare (England) (RQF) ABBE Level 6 Diploma in Residential Surveying and Valuation Requirements Level 5 Diploma in Leadership and Management for Residential Childcare (England) To enrol in this Leadership & Management Course, students must fulfil the following requirements. To join in our Leadership & Management Course, you must have a strong command of the English language. To successfully complete our Leadership & Management Course, you must be vivacious and self driven. To complete our Leadership & Management: Leadership & Management Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Leadership & Management: Leadership & Management Course. Career path Level 5 Diploma in Leadership and Management for Residential Childcare (England) You will be able to pursue a number of exciting career options with the aid of this Level 5 Diploma in Leadership and Management for Residential Childcare course, including those as an adult nurse, care home manager, health service manager, learning disability nurse, and many more!

Diploma in Health and Social Care at QLS Level 5 Overview Learn new skills and develop your knowledge with the Diploma in Health and Social Care course that the Quality Licence Scheme has endorsed for its high-quality, non-supervised provision and training programmes. This course will educate you on the principles of health and social care. This Level 5 QLS-endorsed course is the perfect training ground for those who want to build a career in the relevant industry. The Diploma in Health and Social Care course will cover lessons on Mental Capacity Act, food safety, infection prevention and much more, Furthermore, you will develop the ability to safeguard vulnerable adults. In addition, the course will teach you the tricks for stress management. Enrol now and get access to top-quality training modules which will cover the essential topics you need to excel in your chosen field and help push you towards your dream job! Why choose this Diploma in Health and Social Care at QLS Level 5 course Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate acknowledged by CPD after completing this course Standard-aligned lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Diploma In Health And Social Care At QLS Level 5 program in your own time, at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme An endorsed certificate will be issued for the learners as proof of their achievement after the completion of this course. After successful course completion, learners will be able to order an endorsed certificate as proof of their new achievement. Only for £99 you can order and get endorsed certificates delivered to your home. International students have to pay an extra £10 as a postage charge. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £4.99. Print copy by post is also available at an additional cost of £9.99 and same for PDF and printed transcripts. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? The Diploma in Health And Social Care at QLS Level 5 has been specially designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Diploma in Health And Social Care at QLS Level 5. Enrol on the Diploma in Health And Social Care at QLS Level 5 and learn a new expert skill from anywhere, at any time!

Functional Skills: Maths and English Level 2 Course Overview Need a solid boost in both maths and English to get ahead in work or study? This Functional Skills: Maths and English Level 2 course has got you covered. From fractions and BODMAS to grammar and punctuation, we’ve packed everything into bite-sized lessons that are easy to follow and fun to complete. Whether you’re prepping for further education, looking to improve employability, or just brushing up on the basics, this course helps you feel confident with numbers and words — all at once. Plus, it's fully online, meaning you can learn at your own pace, from anywhere. Zero stress, just progress! Extra Included: Free Accredited Certificate Included Lifetime Access Free Student ID Card Learning Outcome Confidently handle maths concepts like decimals, percentages, ratios, and algebra Solve real-life word problems involving fractions, profit & loss, and scientific notation Read, write, and speak more clearly and correctly in English Spot and avoid common mistakes in writing Improve your academic, workplace, or everyday communication skills Who is this Functional Skills: Maths and English Level 2 Course for? This course is ideal for anyone looking to improve their everyday maths and English skills, whether you're aiming to meet entry requirements for further study, boost your CV, or gain confidence in practical tasks like budgeting, writing emails, or solving problems. It’s perfect for school leavers, job seekers, apprentices, and adults returning to education - basically, anyone who wants to sharpen their skills in a friendly, flexible way. Entry Requirements There are no formal requirements — just basic understanding of English and motivation to learn. Accredited Certification After successfully completing the course, you can get a UK and internationally accepted certificate to share your achievement with potential employers or include it in your CV. For the PDF certificate, you’ll need to pay £9.99. You can get the hard copy for 15.99, which will reach your doorstep by post.

Our telephone training takes place in your normal working situation, using the actual telephones and software, and the programming software clients that trainees will use when fully trained. Our trainers will travel anywhere in the world to train you face to face, or if you prefer, we can offer our whole training catalogue remotely using Teams or Zoom. On-site and live remote telecoms training sessions have a general reputation as most effective for trainees to continue to efficiently carry out their telecoms usage, programming and own in-house training of future new employees. On-site training involves employees training at their place of work while they are doing their actual job, or in pre-organised classroom training sessions, based around hands-on interaction, trainer Q&A and all carried out using your own site telephone system. Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers. We believe telephone handset and voicemail training sessions are essential to the smooth and efficient running of your company, making sure your staff are aware of all the features and benefits that the telephone handsets can offer, and ensuring calls are dealt with quickly and effectively. System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability. Administration days or Call Centre Software training days take one full day to complete. Full Day Example: 9:30 - 16:00 Day Structure  09:30 - 10:45 Handset & VM session for up to 8 people 10:45 - 12:00 Handset & VM session for up to 8 people 12:00 - 12:45 Lunch  12:45 - 14:00 Handset & VM session for up to 8 people 14:00 - 15:15 Handset & VM session for up to 8 people 15:15 - 16:30 Handset & VM session for up to 8 people Half Day Example: 9:30 - 13:00 Switchboard training takes half a day (3-4 hours for up to 3 people). If you want to train more than 3 people, you may need to extend the day to a full day, to ensure everyone gets to have hands-on training on the switchboard. Super Users and Train the Trainer Sessions Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues, once the trainers have left the site.

This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification. By the end of this comprehensive programme the participants will be able to: Develop robust contracting plans, including scopes of work and award strategies Undertake early market engagements to maximise competition Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes Understand the legalities of contract and commercial management Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes Undertake effective Supplier Relationship Management Appreciate the implications of national and organisational culture on contracting and commercial activities Appreciate professional contract management standards Set up and maintain contract and commercial management governance systems Take a proactive, collaborative, and agile approach to managing commercial contracts Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance Appreciate the cross-functional nature of contract management Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations Understand the roles and responsibilities of contract and commercial managers Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Effectively manage the process of change, claims, variations, and dispute resolution Develop and present robust propositions Make appropriate use of best practice contract and commercial management tools, techniques, and templates DAY ONE 1 Introduction Aims Objectives KPIs Learning strategies Plan for the programme 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Critical success factors Essential features of professional commercial and contract management and administration The 6-step model 4 Putting the 'management' into commercial and contract management Traditional v 'new age' models The need for a commercial approach The added value generated 5 Definitions 'Commercial management' 'Contract management' 'Contracting' ... and why have formal contracts? 6 Stakeholders Stakeholder mapping and analysis The 'shared vision' concept Engaging with key functions, eg, HSE, finance, operations 7 Roles and responsibilities Contract administrators Stakeholders 8 Strategy and planning Developing effective contracting plans and strategies DAY TWO 1 Contract control Tools and techniques, including CPA and Gantt charts A project management approach Developing effective contract programmes 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Tendering Overview of the contracting cycle Requirement to tender Methods Rationale Exceptions Steps Gateways Controls One and two package bids 4 Tender assessment and contract award I - framework Tender board procedures Role of the tender board (including minor and major tender boards) Membership Administration Developing robust contract award strategies and presentations DAY THREE 1 Tender assessment and contract award II - processes Pre-qualification processes CRS Vendor registration rules and processes Creating bidder lists Disqualification criteria Short-listing Using the 10Cs model Contract award and contract execution processes 2 Minor works orders Process Need for competition Role and purpose Controls Risks 3 Contract strategy Types of contract Call-offs Framework agreements Price agreements Supply agreements 4 Contract terms I: Pricing structures Lump sum Unit price Cost plus Time and materials Alternative methods Target cost Gain share contracts Advance payments Price escalation clauses 5 Contract terms II: Other financial clauses Insurance Currencies Parent body guarantees Tender bonds Performance bonds Retentions Sub-contracting Termination Invoicing 6 Contract terms III: Risk and reward Incentive contracts Management and mitigation of contractual risk DAY FOUR 1 Contract terms IV: Jurisdiction and related matters Applicable laws and regulations Registration Commercial registry Commercial agencies 2 Managing the client-contractor relationship Types of relationship Driving forces Link between type of contract and style of relationships Motivation - use of incentives and remedies 3 Disputes Types of dispute Conflict resolution strategies Negotiation Mediation Arbitration DAY FIVE 1 Performance measurement KPIs Benchmarking Cost controls Validity of savings Balanced scorecards Using the KPI template 2 Personal qualities of the contract manager Negotiation Communication Persuasion and influencing Working in a matrix environment 3 Contract terms V: Drafting skills Drafting special terms 4 Variations Contract and works variation orders Causes of variations Risk management Controls Prevention Negotiation with contractors 5 Claims Claims management processes Controls Risk mitigation Schedules of rates 6 Close-out Contract close-out and acceptance / completion HSE Final payments Performance evaluation Capturing the learning 7 Close Review Final assessment Next steps

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, managers; supervisors, team leaders, and process operators; anyone who wants to improve their Business Analysis skills. Overview After completing this course, students will know how to: Plan, manage and close requirements for software development project in reduced time using Agile Scrum practices Minimize project uncertainty and risk by applying Agile principles through the Scrum method Ensure your project delivers required functionality and adds value to the business Create an environment of self-management for your software development team that will be able to continuously align the delivered software with desired business needs, easily adapting to changing requirements throughout the process. Learn how to apply Agile Scrum by measuring and evaluating status based on the undeniable truth of working, testing software, creating a more accurate visibility into the actual progress of projects. Many of today?s Project Management and Business Analyst Professionals are finding themselves leading, managing and analyzing on Agile development teams - only to find that many of the tools and techniques applied when using a traditional project management approach no longer work as effectively or at all. In order to do more than survive in this iterative development environment, today?s Project Manager and Business Analyst must employ additional project management and business analysis tools and techniques to effectively lead their teams and deliver their projects. Introduction - Fundamentals of Agile Why Agile? Exercise 1a: Waterfall-Lean-Agile Simulation History & Mindset: Understand how the agile approach arose. The Agile Lifecycle Introducing Agile to the organization Roles and Responsibilities on an Agile project team. Understand the purpose, the concepts, the theory, and some applications around the importance of people as individuals providing value through working in teams. Establishing core hours - How will the team work during a day? How to build end-to-end systems in early iterations Exercise 1b: How to build end-to-end systems in early iterations Planning and Managing Business Analysis Communication and Performance Agile and CMMI Exercise 1c: Case Study Project Assembling the team ? Scrum Roles Value-Driven Development: Understand why agile development focuses so heavily on working products, its more general casting as 'value-driven' development, with incremental, iterative and risk-driven approaches. Themes, theory and applications. Exercise 2a: Identify the ?Product Owner? Identify Project Success Criteria Exercise 2b: Review the Scrum Cheat Sheet Establish your Agile team using RACI Exercise 2c: Build the Scrum Team Define the Product and Project Vision Envision the Product and Project outcomes Exercise 3a: Review Agile Checklist Project Chartering (Project Planning) Assemble the Agile project team ? what are their responsibilities? Compile the Product Backlog (Coarse-Grain Requirements) Discuss how to Plan Sprints and Releases Exercise 3b: Product Vision ? Goals and Strategies Establish the Project ?time-box? Exercise 3c: Create a Release Plan Embrace the High-Level (Coarse-Grain) Plan Managing different types of Personas on an Agile Project Identifying and managing ?Information Radiators? Planning in Agile Projects ? Common practices that work Determine how the team will tracking and monitoring activities Exercise 3c: Establish the Project Time-box Tools and Techniques ? Building the Scrum Task board Communications Exercise 4a: Discussion ? Tools and Techniques for Scrum Planning, Monitoring and Adapting Scrum Task Board Exercise 4c: Create a Scrum Task board ? Identify work streams Agile Estimating Agile Analysis and Design Burndown Chart Team Velocity Soft Skills Negotiation Estimating ad Prioritizing Effort Planning Releases. Understand the value, the concepts, the theory and some applications for learning and adapting at all levels and on all topics (the product, the process, the team, and the organization). Exercise 5a: Brainstorm Business Functionality Establishing decision and acceptance criteria for user stories Planning Poker Exercise 5b: Estimate Effort (Coarse-Grain) Prioritize themes and releases Prioritize user stories Exercise 5c: Confirm the Estimated Effort (Fine Grain) Estimating team velocity Preparing for change ? Is the organization ready? Exercise 5d: Hold a daily Scrum and update the Scrum Task Board Exercise 5e: Conduct a Scrum or Scrums Plan the Iteration (Sprint) Sprint Zero activities Elements of a successful Sprint Planning meeting Create a Sprint Backlog How to create a task board Exercise 6a: Using the case study ? Review Iteration Planning Checklist Create a Sprint plan ? Establishing Sprint success metrics Exercise 6b: Discussion Sprint ?Zero? Activities Define the vision and Iteration Requirements Estimating the level of effort (LOE) with the team Creating user Stories for the Product Backlog -Guidelines to consider The art of slicing user stories Exercise 6c: Review the Sprint Plan Managing the Solution Scope and Requirements using 2-4 week Sprints Exercise 6d: Adapting a change-driven Project plan that works Adapting a change-driven (Agile) Project plan that works ? what are the key differences from traditional (waterfall) project plans? Finalize the Iteration Plan and how the team will operate Running the Sprint - from Planning to Review and Retrospective Managing your Scrums and setting expectations with your team Exercise 7a: Using the case study ? Review the Review Planning checklist Using Burndown charts to track progress Exercise 7b: Using the case study ? Review the Review Retrospective checklist Manage changes during the Sprint ? What questions to ask Prepare for the Sprint Review Exercise 7c: Review of roles - Quiz Obtain Customer Acceptance of the Product Increment Hold a Sprint Retrospective - What is working and what needs to be improved upon during the Sprints Update the product backlog - Rework the High-Level (Coarse-Grain) Plan Plan and Execute the next Sprint Create an environment for continuous improvement ? Product, Process and People Additional Information Useful books and links on Agile