36958 Courses in Liverpool delivered Online

Lean Six Sigma Black Belt Certification Program: Virtual In-House Training This course is specifically for people wanting to become Lean Six Sigma Black Belts, who are already Lean Six Sigma practitioners. If advanced statistical analysis is needed to identify root causes and optimal process improvements, (Lean) Six Sigma Green Belts typically ask Black Belts or Master Black Belts to conduct these analyses. This course will change that. Green Belts wanting to advance their statistical abilities will have a considerable amount of hands-on practice in techniques such as Statistical Process Control, MSA, Hypothesis Testing, Correlation and Regression, Design of Experiments, and many others. Participants will also work throughout the course on a real-world improvement project from their own business environment. This provides participants with hands-on learning and provides the organization with an immediate ROI once the project is completed. IIL instructors will provide free project coaching throughout the course. What you Will Learn At the end of this program, you will be able to: Use Minitab for advanced data analysis Develop appropriate sampling strategies Analyze differences between samples using Hypothesis Tests Apply Statistical Process Control to differentiate common cause and special cause variation Explain and apply various process capability metrics Conduct Measurement System Analysis and Gage R&R studies for both discrete and continuous data Conduct and analyze simple and multiple regression analysis Plan, execute, and analyze designed experiments Drive sustainable change efforts through leadership, change management, and stakeholder management Successfully incorporate advanced analysis techniques while moving projects through the DMAIC steps Explain the main concepts of Design for Six Sigma including QFD Introduction: DMAIC Review IIL Black Belt Certification Requirements Review Project Selection Review Define Review Measure Review Analyze Review Improve Review Control Introduction: Minitab Tool Introduction to Minitab Minitab basic statistics and graphs Special features Overview of Minitab menus Introduction: Sampling The Central Limit Theorem Confidence Interval of the mean Sample size for continuous data (mean) Confidence Interval for proportions Sample size for discrete data (proportions) Sampling strategies (review) Appendix: CI and sample size for confidence levels other than 95% Hypothesis Testing: Introduction Why use advanced stat tools? What are hypothesis tests? The seven steps of hypothesis tests P value errors and hypothesis tests Hypothesis Testing: Tests for Averages 1 factor ANOVA and ANOM Main Effect Plots, Interaction Plots, and Multi-Vari Charts 2 factor ANOVA and ANOM Hypothesis Testing: Tests for Standard Deviations Testing for equal variance Testing for normality Choosing the right hypothesis test Hypothesis Testing: Chi Square and Other Hypothesis Test Chi-square test for 1 factor ANOM test for 1 factor Chi-square test for 2 factors Exercise hypothesis tests - shipping Non-parametric tests Analysis: Advanced Control Charts Review of Common Cause and Special Cause Variation Review of the Individuals Control Charts How to calculate Control Limits Four additional tests for Special Causes Control Limits after Process Change Discrete Data Control Charts Control Charts for Discrete Proportion Data Control Charts for Discrete Count Data Control Charts for High Volume Processes with Continuous Data Analysis: Non-Normal Data Test for normal distribution Box-Cox Transformation Box-Cox Transformation for Individuals Control Charts Analysis: Time Series Analysis Introduction to Time Series Analysis Decomposition Smoothing: Moving Average Smoothing: EWMA Analysis: Process Capability Process capability Discrete Data: Defect metrics Discrete Data: Yield metrics Process Capability for Continuous Data: Sigma Value Short- and long-term capabilities Cp, Cpk, Pp, Ppk capability indices Analysis: Measurement System Analysis What is Measurement System Analysis? What defines a good measurement system? Gage R&R Studies Attribute / Discrete Gage R&R Continuous Gage R&R Regression Analysis: Simple Correlation Correlation Coefficient Simple linear regression Checking the fit of the Regression Model Leverage and influence analysis Correlation and regression pitfalls Regression Analysis: Multiple Regression Analysis Introduction to Multiple Regression Multicollinearity Multiple Regression vs. Simple Linear Regression Regression Analysis: Multiple Regression Analysis with Discrete Xs Introduction Creating indicator variables Method 1: Going straight to the intercepts Method 2: Testing for differences in intercepts Logistic Regression: Logistic Regression Introduction to Logistic Regression Logistic Regression - Adding a Discrete X Design of Experiments: Introduction Design of Experiment OFAT experimentation Full factorial design Fractional factorial design DOE road map, hints, and suggestions Design of Experiments: Full Factorial Designs Creating 2k Full Factorial designs in Minitab Randomization Replicates and repetitions Analysis of results: Factorial plots Analysis of results: Factorial design Analysis of results: Fits and Residuals Analysis of results: Response Optimizer Analysis of results: Review Design of Experiments: Pragmatic Approaches Designs with no replication Fractional factorial designs Screening Design of Experiment Case Study Repair Time Blocking Closing: Organizational Change Management Organizational change management Assuring project sponsorship Emphasizing shared need for change Mobilizing stakeholder commitment Closing: Project Management for Lean Six Sigma Introduction to project management Project management for Lean Six Sigma The project baseline plan Work Breakdown Structure (WBS) Resource planning Project budget Project risk Project schedule Project executing Project monitoring and controlling and Closing Closing: Design for Lean Six Sigma Introduction to Design for Lean Six Sigma (DMADV) Introduction to Quality Function Deployment (QFD) Summary and Next Steps IIL's Lean Six Sigma Black Belt Certification Program also prepares you to pass the IASSC Certified Black Belt Exam (optional)

Dive into the captivating world of pewter casting with our Beginner On-Demand Pewter Casting Course, ideal for those starting a new hobby or exploring entrepreneurial opportunities. Led by an experienced tutor, this course offers comprehensive video tutorials that introduce you to the essentials of pewter casting, from basic techniques to crafting your first pieces. You'll learn to create stunning designs and practical items, whether you're interested in personalized jewellery, unique décor, or custom gifts. With detailed guidance and creative inspiration, this course equips you with the skills to turn your pewter casting passion into a fulfilling new hobby or a thriving business venture.

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Introduction 00:02:00 Myths about reflective practice Lesson 1 Myths about reflective practice 00:09:00 What is reflective practice? Lesson 2 What is reflective practice? 00:08:00 Reflective Writing Lesson 3: Reflective Writing 00:43:00 Making it happen Lesson 4 Making it happen 00:12:00 Conclusion Conclusion 00:01:00 Final Assessment Assessment - Reflective Practice - Improve Work Performance 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Working in Confined Spaces If you work in confined spaces or are responsible for people who do, this Working in Confined Spaces course is designed to provide you with the necessary knowledge for performing routine procedures such as entering and exiting confined spaces. This Confined Spaces qualification can benefit professionals from a range of industries, such as: Trades Oil and Gas Construction Health and Safety Throughout this Working in Confined Spaces course, you will learn the regulatory requirements and responsibilities, as well as the consequences of ignoring hazards. You will also gain a solid understanding of risk assessment steps and will be able to implement control measures. This Confined Spaces course will enlighten you by providing an overview of the safe work system and emergency procedures. Moreover, successful completion of this Working in Confined Spaces course will not only help you understand the capabilities of rescuers but will also assist you in developing your career if you are working in a confined space so that you will be able to efficiently get in, perform the necessary job, and work to safely exit that confined space. Learning Outcomes After completing Working in Confined Spaces Bundle course, the learner will be able to: Gain a better understanding of the dangers of working. Understand the law regarding confined spaces. Know the procedures to assess and address risks. Identify imposed regulatory practices and employer responsibilities. Understand how to take necessary protective measures or conduct emergency procedures. Why Choose Confined Spaces Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Main Course: Working in Confined Spaces Free Courses Course 01: Health & Social Care Course 02: Health and Wellbeing Others Included Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate will provide as soon as completing the Confined Spaces course] Working in Confined Spaces Course Curriculum of Working in Confined Spaces Module 01: A Brief Overview Module 02: Laws & Regulations Module 03: Risk Assessment Module 04: Safety Procedure Module 05: Emergency Procedures Assessment Method of Working in Confined Spaces After completing each module of the Working in Confined Spaces Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Working in Confined Spaces After completing the MCQ/Assignment assessment for this Working in Confined Spaces course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Working in Confined Spaces This Working in Confined Spaces is suitable for: Health and Safety Officers Health and Safety Managers Individuals who need to work in confined spaces Individuals who might need to enter confined spaces Requirements Working in Confined Spaces There are no specific requirements for Confined Spaces course because it does not require any advanced knowledge or skills. Career path Working in Confined Spaces After completing Confined Spaces course, you will be eligible to work in the following fields: Mining Industry Storage Vessels Engineering Industry Excavation Industry Exploration Industry Mineral extraction Industry Automobile industry Certificates Certificate of completion Digital certificate - Included

The Mechanics of Mediumship. A beginners guide to everything you need to know. How to become a professional psychic medium. Able to give short, accurate, evidential messages. This course runs over 5 weeks and during our time together we will explore five easy to follow parts. 1: What mediumship is and the different types, including your role as a professional medium and the differences between working in the psychic modality and when you are connected to spirit. 2: Activating and building your power within, and the difference between meditation, and attunement both to the spirit world and using your psychic modality. 3: The six different senses available to you, which are your strongest and whether you are perceiving them objectively or subjectively. 4: What is and what is not evidence in mediumship, understanding the different types of evidence available and defining practical and emotional evidence. 5: Surrendering to spirit, building confidence to receive specific unique information, and understanding the reasons why you receive a no response. Guidance on making positive, strong, statements filling your sitter with confidence, building a truly extraordinary professional reading.

24-Hour Flash Sale! Prices Reduced Like Never Before!! Are you concerned about the safety and well-being of your employees in the workplace? In the UK, the Health and Safety Executive (HSE) reported that work-related ill health and non-fatal workplace injuries cost the economy an estimated £15 billion last year. So, if you want to equip yourself with the necessary skills to handle emergency situations like this, our Diploma in Occupational Health and Safety Management could be your way to provide assistance to the people who need it. This course bundle equips learners with essential knowledge and skills to maintain a safe working environment. It covers a broad spectrum of safety topics, including a foundational Diploma in Occupational Health and Safety, Workplace First Aid, and specialised courses on Lone Worker Safety, Ladder Safety, Working at Height, Fire Risk Assessment, Electrical Safety, and RIDDOR Awareness. Each course is crafted to ensure that participants not only understand the legal and moral obligations of workplace safety but also can apply practical measures to prevent accidents and ensure compliance with health and safety legislation. By enroling on our Occupational Health and Safety Management, you will have the necessary skills to ensure the safety and well-being of your employees in the workplace. This Diploma in Occupational Health and Safety Management will provide you with the confidence and knowledge to handle emergency situations effectively and efficiently, making you a valuable asset to any organisation. Enrol today and be the change you want to see in your company! Courses Are Included in this Diploma in Occupational Health and Safety Management Bundle: Course 01: Diploma in Occupational Health and Safety Course 02: Workplace First Aid Level 3 Course 03: Lone Worker Safety Course 04: Ladder Safety Course 05: Working at Height Course 06: Fire Risk Assessment With Health and Safety Training Course 07: Electrical Safety Course 08: RIDDOR Awareness After this Diploma in Occupational Health and Safety Management, you will be able to learn: Master foundational principles of occupational health and safety management. Perform effective workplace first aid and respond to emergencies. Ensure safety for lone workers and those working at height. Conduct thorough fire risk assessments and implement safety measures. Understand electrical safety practices and regulations. Navigate RIDDOR reporting requirements and processes. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Curriculum Breakdown Course 01: Diploma in Occupational Health and Safety Module 01: Introduction to Workplace First Aid Module 02: Legal Framework for Workplace First Aid Module 03: Incident Management at Work Module 04: Primary Survey Module 05: Secondary Survey Module 06: Basic First-Aid Techniques Module 07: Dealing with Minor Injuries at the Workplace Module 08: Secondary Illness Loss of Responsiveness and CPR Module 09: Secondary Illness Breathing Problems Module 10: Secondary Illnesses and Injuries Module 11: Dealing With Fractures and Dislocations Module 12: Call for an Emergency Course 02: Workplace First Aid Module 01: Introduction To Workplace First Aid Module 02: Legal Framework For Workplace First Aid Module 03: Incident Management At Work Module 04: Primary Survey Module 05: Secondary Survey Module 06: Basic First-Aid Techniques Module 07: Dealing With Minor Injuries At Workplace Module 08: Secondary Illness: Loss Of Responsiveness And CPR Module 09: Secondary Illness: Breathing Problems Module 10: Secondary Illnesses And Injuries Module 11: Dealing With Fractures And Dislocations Module 12: Call For An Emergency Module 13: Classifications And Abbreviations Every First Aider Should Know Module 14: Emergency Management For A First Aider Module 15: Things To Keep In Mind For A First Aider Module 16: Appointed Persons In The Workplace First Aid Course 03: Lone Worker Safety Module 01: Basics Of Lone Working Module 02: Lone Worker's Safety Laws Module 03: Risk Assessment Module 04: Safe Working System For Lone Working Module 05: Conflict Avoidance And Resolution Module 06: Reporting And Recording Incidents Module 07: Physical And Mental Well-Being Module 08: First Aid And Workplace Safety For Lone Workers =========>>>>> And 5 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*8 = £104) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Safety officers HR managers Project leaders Health advisors Risk assessors Construction supervisors Requirements You will not need any prior background or expertise to enrol in this Diploma in Occupational Health and Safety Management. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Health and Safety Officer: £28K - £40K Occupational Health and Safety Manager: £35K - £60K Emergency Response Coordinator: £22K - £40K Safety Engineer: £25K - £45K Health and Safety Consultant: £30K - £50K Safety Advisor: £20K - £35K Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Occupational Health and Safety - CPD Certified Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Level 7 Diploma In Strategic Management & Leadership - Pathway To MBA Degree Level 7 Diploma in Strategic Management & Leadership (QCF) – 6 - 8 Months Credits: 120 Credits This Level 7 Diploma in Strategic Management and Leadership (QCF) leading to an MBA is designed to fit around work and personal commitments. World-class teaching is delivered via pre-recorded online lectures to enrich the learning experience. MSBM has perfected the art of delivering practical management education. Our practice-based approach focuses on addressing real-world business problems. We don’t just give you the theory; we ensure you learn how to apply it in your working life immediately, with case studies, webinars, business simulations, and 100% project-based. This programme is a Pathway to Master of Business Administration Degree. Course Details Assessment: Assignments The objective of the Level 7 Diploma in Strategic Management and Leadership qualification is to develop strategic management and leadership skills for managers who have the authority and personal attributes to translate organizational strategy into effective operational performance. This qualification reflects current practice in Strategic Management and Leadership and allows learners to develop and expand their high-level understanding of strategic management and leadership in the workplace. This qualification is suitable for mature learners with a background business industry. The qualification has a clear work-related emphasis on practical skills development alongside theoretical fundamentals. Successful completion of the Level 7 Diploma in Strategic Management and Leadership qualification will equip learners with the key skills and capabilities to become an effective strategic manager. The qualification also allows learners to progress into or within employment and/or continue their study towards an MBA with advanced standing. Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. University Progression University Top-up On completion of this course, students have the opportunity to complete a Master degree programme from a range of UK universities. The top-up programme can be studied online or on campus. The top-up comprises the final 60 credits which consist of either a dissertation or a dissertation and one module. (The course tuition fee listed above does NOT include the top-up fees) University Progression Click here to see University routes and fee information for progression. Entry Requirements For entry onto the Level 7 Diploma in Strategic Management & Leadership leading to the Master of Business Administration qualification, learners must possess: An honours degree in related subject or UK level 6 diploma or equivalent overseas qualification i.e. Bachelors Degree or Higher National Diploma OR Mature learners (over 25) with at least 5 years of management experience if they do not possess the above qualification (this is reviewed on a case by case basis) Workshops Workshops are conducted by live webinars for online students. Classroom workshops are available if there is a local branch in your country. Speak our course advisors on this subject. Visa Requirements There is no Visa requirement for this programme.

A positive work culture is essential for any organisation that wants to be successful. It can help to attract and retain top talent, boost productivity, and improve customer satisfaction. But how do you create a positive work culture? That's where this Building a Positive Work Culture: Principles of Organisational Behaviour Management course comes in.   In this course, you will learn the principles of organisational behaviour management. We will teach you about the essentials of leadership, decision-making, power and politics in an organisational setting. Explore the importance of effective team management, conflict resolution and negotiation in promoting a harmonious workplace. Learn to use practical learning and performance management insights to drive productivity and job satisfaction. This course also addresses the vital aspect of managing organisational change, enabling you to lead your team smoothly through transitions.   Finally, learn about organisational culture and its impact on behaviour. The curriculum ends with an understanding of how you can leverage these principles to build a culture that promotes positivity and overall well-being. By the end of the course, you will know how to build and maintain a positive work culture. Enrol today, and embark on a path to transforming your work environment into a beacon of positivity and productivity! Learning Outcomes: Upon completion of the Building a Positive Work Culture course, you will be able to:   Understand the fundamental principles of Organisational Behaviour Management. Comprehend the influence of individual behaviour, personality, and values in organisations. Gain insights into managing workplace emotions, attitudes, and stress effectively. Learn the principles of employee motivation and effective communication. Acquire skills in leadership and performance management. Understand the dynamics of power, politics, and decision-making in organisations. Master techniques for managing conflict, negotiation, and organisational change. Grasp the impact of organisational culture on behaviour and performance. Who is this course for: This Building a Positive Work Culture course is ideal for:   Aspiring and existing managers seeking to enhance their leadership skills. HR professionals aiming to create a positive work environment. Team leaders and supervisors focused on boosting team performance. Professionals seeking a career change into organisational development roles. Business owners wanting to improve their company culture. Certification After studying the course materials of the Sourdough Cooking Essentials: Discover Artisan Cooking course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options.    A CPD Accredited PDF Certificate - £4.99 A CPD Accredited Hardcopy Certificate - £8.00. A PDF Transcript - £4.99 A Hardcopy Transcript - £9.99.   Select according to your needs, and we assure timely delivery of your chosen certificate. Requirements This professionally designed Sourdough Cooking Essentials: Discover Artisan Cooking course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! Career Path:  Completing this course paves the way for many exciting career opportunities. Participants can consider roles such as Organisational Development Manager, HR Manager, or Team Lead. Additionally, it opens doors to consultative roles, offering guidance to businesses on fostering a positive work culture. The skills acquired also equip learners for leadership positions across various sectors. Course Curriculum Module 01: Introduction to Organisational Behaviour Management Introduction to Organisational Behaviour Management 00:07:00 Module 02: Individual Behaviour, Personality and Values in Organisations Individual Behaviour, Personality and Values in Organisations 00:10:00 Module 03: Workplace Emotions, Attitudes and Stress Workplace Emotions, Attitudes and Stress 00:09:00 Module 04: Foundations of Employee Motivation Foundations of Employee Motivation 00:09:00 Module 05: Perception and Communication Perception and Communication 00:10:00 Module 06: Leadership Management in Organisations Leadership Management in Organisations 00:09:00 Module 07: Understanding Management Understanding Management 00:10:00 Module 08: Learning and Performance Management Learning and Performance Management 00:09:00 Module 09: Work Teams and Groups Management Work Teams and Groups Management 00:10:00 Module 10: Managing Power and Political Behaviour in Organisations Managing Power and Political Behaviour in Organisations 00:09:00 Module 11: Decision-making in Organisations Decision-making in Organisations 00:08:00 Module 12: Organisational Culture: The Impact on Organisational Behaviour Organisational Culture: The Impact on Organisational Behaviour 00:09:00 Module 13: Managing Conflict and Negotiation Managing Conflict and Negotiation 00:10:00 Module 14: Organisational Change Management Organisational Change Management 00:10:00

Duration 3 Days 18 CPD hours This course is intended for This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL© 4 Foundation certification and who want to prepare for ITIL© 4 Foundation exam. Overview By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL© Practices, and the new Service Value Chain that incorporate the core of ITIL© version 4. ITIL© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL© 4. This course will earn you 21 PDUs. This class includes an exam voucher. 1 - ITIL 4 OVERVIEW Introduction to ITIL Key Concepts of ITIL 2 - The ITIL Framework The Four Dimensions of Service Management The ITIL Service Value System 3 - The ITIL Guiding Principles Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep It Simple and Practical Optimize and Automate 4 - THE ITIL SERVICE VALUE SYSTEM (SVS) Governance The Service Value Chain Continual Improvement 5 - Key ITIL Practices Continual Improvement Service Level Management Change Control Incident Management Service Request Management Service Desk Problem Management 6 - Other ITIL Practices General Management Practices Service Management Practices Technical Management Practices

Professional Management is crucial to your company's success. In fact, managers can have the single largest impact on your organisation's productivity and overall profitability, with more influence over employee morale and performance than anyone else.