37444 Courses in Glasgow delivered Online

IS-IS training course description A hands on course on IS-IS link state routing protocol. The main focus of the course is the use of IS-IS in an IP only environment but can be tailored to concentrate on the use of IS-IS in CLNP networks. Hands on sessions use Cisco routers. What will you learn Configure and troubleshoot IS-IS. Explain how IS-IS works. Describe the use of Level 1 and Level 2. Design IS-IS networks. IS-IS training course details Who will benefit: Network administrators. Network operators. Prerequisites: TCP/IP Foundation for engineers Duration 2 days IS-IS training course contents Introduction The history of IS-IS, OSI background, terminology, addressing, how OSI networking works, ES-IS, ISIS, IS types, basic OSI configuration, other configuration parameters. Running IS-IS in an IP environment Integrated routing, Dual IS-IS, OSI only IS-IS, IP only IS-IS, packet formats and the use of CLNP, Basic configuration. How IS-IS works in detail Link state theory, tuneable parameters, IS-IS metrics, hellos, CSNP intervals, retransmissions, TLVs, Sub TLVs, Designated routers and pseudo nodes, authentication. Level 1 and level 2 in detail Router types, circuit types, Hot potato routing, route leaking, Area partitioning. Multiple addresses Redistribution and summarisation Tagging and filtering

Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers. In just 75 Minutes, you will: Be able to handle interoffice calls and voicemail messages Successfully eliminate phone distractions and correct poor telephone etiquette Develop and master the techniques that improve your organization's image Handle incoming and outgoing calls precisely that win more business Correctly respond to rude or hostile customers Answer the phone expertly at your business Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. This lesson is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telephone Skills Training Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam - Telephone Skills Training 00:20:00 Final Exam Final Exam - Telephone Skills Training 00:20:00 Assignment Assignment - Telephone Skills Training 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Introduction to Safeguarding Adults and Children The Role of the Designated Person About this event Introduction to Safeguarding Adults and Children The Role of the Designated Person Latest policies, legislation and guidance relating to safeguarding Collaboration and Partnership Training Requirements and Levels Adult training skills enhancement Tools for creating effective sessions

Voice Improvement Training for Teachers is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Voice Improvement Training for Teachers and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 1 hour studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. You Can Learn to Love Your Voice Promo FREE 00:01:00 Overview 00:01:00 Famous Bad Voices 00:02:00 Record Your Voice 00:02:00 Problems With Voices and How to Deal With Them Diagnosis Your Own Voice 00:01:00 Feedback from Others 00:02:00 Defining Your Exact Problems 00:05:00 Listen to Natural conversation 00:05:00 Solutions Practice Again and Record 00:03:00 Don't Lower Your Voice 00:07:00 Practice on Video 00:04:00 Other Techniques 00:02:00 Conclusion Conclusions 00:01:00 Feedback 00:01:00

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This full day workshop is designed to follow on and build on the learning from the 1-hour webinar to provide an embedded learning experience leading to acceptance and change of culture around neurodiversity. We understand the pressure managers can experience working within a neurodiverse team, this training is designed with managers in mind.

🚀 Unlock the Future of Mental Health with Our Dual Diagnosis Training Course! 🚀 Are you ready to revolutionize your career in the field of mental health? Introducing our groundbreaking online course: Dual Diagnosis Training!   🌟 What is Dual Diagnosis Training? Dual Diagnosis refers to individuals who struggle with both mental health disorders and substance abuse issues simultaneously. Understanding and effectively addressing this complex intersection is crucial for mental health professionals, counselors, and anyone committed to making a real impact in people's lives.   🔑 Key Features of Our Dual Diagnosis Training: 1️⃣ Comprehensive Curriculum: Dive deep into a well-structured curriculum designed by industry experts. Learn about the intricate relationship between mental health and substance abuse, and gain the skills to provide holistic care. 2️⃣ Real-World Insights: Benefit from real-world case studies, practical scenarios, and insights from experienced professionals who have successfully navigated the challenges of dual diagnosis. 3️⃣ Interactive Learning: Engage in interactive modules, discussions, and Q&A sessions. Connect with a vibrant community of learners and share experiences for a richer, collaborative learning environment. 4️⃣ Expert-Led Sessions: Access exclusive sessions led by renowned experts in the field. Learn from their wealth of knowledge and stay updated on the latest research and treatment methodologies. 5️⃣ Flexible Learning: Our online platform allows you to learn at your own pace, fitting seamlessly into your busy schedule. Access course materials anytime, anywhere, and from any device. 6️⃣ Certification: Earn a recognized certification upon course completion, showcasing your expertise in dual diagnosis and enhancing your professional credentials.   🎓 Who Should Enroll? Mental health professionals Counselors and therapists Social workers Healthcare practitioners Addiction treatment specialists Students pursuing careers in mental health 🌈 Transform your approach to mental health care and make a lasting impact on those in need. Join the Dual Diagnosis Training course now and be at the forefront of progressive and compassionate care!   🔥 Limited Time Offer: Enroll now to enjoy exclusive early-bird pricing and embark on your journey towards expertise in Dual Diagnosis! Don't miss out on this opportunity to shape a brighter future in mental health. Ready to make a difference? Click 'Enroll Now' and embark on your transformative journey today! 🚀✨ Course Curriculum Intro Video Intro Video 00:00 Module 1.1-8 Module 1.1-8 00:00 Module 1.9-13 Module 1.9-13 00:00 Module 1.14-18 Module 1.14-18 00:00 Module 2.1-7 Module 2.1-7 00:00 Module 2.8-11 Module 2.8-11 00:00 Module 2.12-21 Module 2.12-21 00:00 Module 3.1-4 Module 3.1-4 00:00 Module 3.5-6 Module 3.5-6 00:00 Module 3.7 Module 3.7 00:00 Module 4.1-5 Module 4.1-5 00:00 Module 4.6-8.1 Module 4.6-8.1 00:00 Module 4.8.1-8.3 Module 4.8.1-8.3 00:00 Module 5.1-2 Module 5.1-2 00:00 Module 5.3-8 Module 5.3-8 00:00 Module 5.9-12 Module 5.9-12 00:00 Module 6.1-2 Module 6.1-2 00:00

Are you someone who is in the business industry and want to learn how to train employees? Or have you been assigned to employee development and career assistance? Or are you part of the human resource management department specialising in training employees? If so, then this course will surely be able to help you learn about employee recognition and training. Description: Training employees and recognising their efforts and achievements is a very important aspect in human resource development. In this course, you will be able how to become an expert in training and rewarding employees. This course will teach you to assess what kind of employee recognition program will suit your company needs. You will also be able to recognise leadership and outstanding skill among your colleagues. You will learn how to construct a culture of recognition and be consistent in your recognition program to be able to motivate your employees. In this course you will learn the necessary skills, knowledge and information about employee recognition for your business or organisation to succeed.  Who is the course for? Human resource managers or training specialists who want to become an expert in employee recognition program and learn the necessary skills to become expert of it. People who have an interest in learning about employee recognition and training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Employee Recognition Training Course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Human Resource Manager Training Specialist Top Executive. Employee Recognition Training Course Module One - Getting Started 00:30:00 Module Two - The Many Types of Incentive 01:00:00 Module Three - Designing Employee Recognition Programs 01:00:00 Module Four - How To Get The Buzz Out 01:00:00 Module Five - It Starts From The Top! 01:00:00 Module Six - Creating a Culture of Recognition 01:00:00 Module Seven - The Best Things In Life Are Free! 01:00:00 Module Eight - A Small Gesture Goes A Long Way 01:00:00 Module Nine - Pulling Out The Red Carpets 01:00:00 Module Ten - The Don'ts of Employee Recognition 01:00:00 Module Eleven - Maintaining Employee Recognition Programs 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Employee Recognition Training Course- Activities 00:00:00 Mock Exam Mock Exam- Employee Recognition Training Course 00:20:00 Final Exam Final Exam- Employee Recognition Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Recovering Troubled Projects: Virtual In-House Training Despite our best intentions, many of the projects that organizations undertake either don't achieve their intended business results or end in complete failure. Most seasoned project managers have had their share of experiences with difficult or troubled projects and unless they are careful, they will encounter more. This workshop does not focus on 'failed' projects but rather on those projects which without appropriate intervention would be headed for failure. Failed projects are those beyond help and which should be terminated. Here we focus on projects that are salvageable. It is an exercise-driven, no-nonsense, professional practice-focused workshop positioning the participant to immediately apply the tools and lessons learned in the classroom. The workshop employs the use of both illustrative and practical/working case studies. Illustrative case studies will examine insights from real-world troubled projects. Participants will be asked to bring descriptions of their own examples of troubled projects on which they're currently working or on which they have worked in the past. A number of these will be used as the basis for the practical/working case studies. The approach builds on and complements the disciplines addressed in Project Management Institute's PMBOK® Guide and also addresses issues that arise when managing projects in a complex environment. What You Will Learn You will learn to: Recognize the value of a structured project recovery process Explain the reasons most projects fail Analyze the causes of a project's troubles Construct a negotiation process to use with key stakeholders Apply an effective strategy to planning the recovery effort Manage, evaluate, and adjust the ongoing recovery effort Foundation Concepts Recognizing a troubled project Defining the project recovery process The Reasons Projects Fail Putting failure in perspective Reviewing management issues Analyzing planning issues Exploring complexity issues Assess the Project Stabilizing the project Determining preliminary Go / No-Go Conducting a detailed recovery assessment Negotiate the Recovery Reviewing the basics of negotiation Setting reasonable expectations Obtaining appropriate PM authority Securing key stakeholder support Plan the Recovery Planning for recoveries Rebuilding the project team Reshaping the project plan Managing parallel activities Planning for change management Implement and Adjust the Project Implementing project recoveries Facilitating change Enabling continuous learning Fostering the project team Sustaining stakeholder engagement

Overview There are many people in our society who are exposed to neglect, abuse and many other issues. However, they are unable to protect themselves and require assistance from others. Develop the skills and ability to help these vulnerable adults and bring positive changes in their lives with our Safeguarding Vulnerable Adults Training. The course will start by explaining the core principles of safeguarding. Here, you will receive detailed information on the UK safeguarding laws and legislation. The course will also enhance your understanding of neglect and abuse. Then, you will be introduced to the roles and responsibilities regarding safeguarding adults. Furthermore, you will get the chance to work on your communication and reporting skills. Course Preview Learning Outcomes Get introduced to the principles of safeguarding vulnerable adults Familiarise yourself with the UK safeguarding laws and legislation Deepen your understanding of abuse and neglect Learn about the roles and responsibilities regarding safeguarding adults Know the process of communicating and reporting during safeguarding Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Safeguarding Communication Reporting Who Should Take This Safeguarding Vulnerable Adults Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Safeguarding Vulnerable Adults Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Safeguarding Vulnerable Adults Training course will equip you with effective skills and abilities and help you explore career paths such as  Safeguarding Officer Care Coordinator Nursing Home Administrator Mental Health Counsellor Social Worker Module 01: Communication During Safeguarding Communication During Safeguarding 00:12:00 Module 02: Information Sharing and Incident Reporting Information Sharing and Incident Reporting 00:13:00 Module 03: Roles and Responsibilities for Safeguarding Adults Roles and Responsibilities for Safeguarding Adults 00:13:00 Module 04: Safeguarding Vulnerable Adults Training Safeguarding Vulnerable Adults Training 00:14:00 Module 05: UK Safeguarding Laws and Legislations UK Safeguarding Laws and Legislations 00:13:00 Module 06: Understanding Aspects of Abuse and Neglect Understanding Aspects of Abuse and Neglect 00:12:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00