2458 Courses in Cardiff delivered Online

This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary

Equip yourself with essential skills in teacher training and teaching assistance with this comprehensive course. Learn about effective communication, safeguarding, teaching methodologies, and supporting children with special educational needs. Perfect for aspiring teaching assistants and those interested in education fundamentals.

Feeling Stuck in Your Career? The Mechanical Engineering, Automotive Design & Automotive Engineering Bundle is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Mechanical Engineering bundle provides an engaging learning experience, helping you learn skills across various disciplines. With the Mechanical Engineering, Automotive Design & Automotive Engineering Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Mechanical Engineering bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Mechanical Engineering bundle on your job life and career growth! This Mechanical Engineering, Automotive Design & Automotive Engineering Bundle Comprises the Following CPD Accredited Courses: Course 01: Mechanical Engineering Course 02: Engineering Mechanics Course for Beginners Course 03: Automotive Engineering: Onboard Diagnostics Course 04: Diploma in Supercharger Automobile Engineering Course 05: Automotive Design Course 06: Crack Your Mechanical Engineer Interview Course 07: Energy Engineer Course Course 08: Hybrid Vehicle Expert Training Course 09: Large Goods Vehicle (LGV) Course 10: Engine Lubrication Systems Online Course Course 11: Car Mechanic Interactive Online Training Course 12: Bicycle Maintenance Course Course 13: Motorbike Maintenance Course Course 14: Certificate Course In Two Wheeler Servicing Course 15: Electric Vehicle Battery Management System Course 16: Power Electronics for Electrical Engineering Course 17: A complete course on Turbocharging Course 18: Energy Saving in Electric Motors Course 19: Engineering Management Course 20: Heating Ventilation and AirConditioning (HVAC) Technician Course 21: MET Technician Course 22: Workshop Technology: Machine Shop Theory Course 23: Workplace First Aid Online Training Course Course 24: CV Writing and Job Searching Course 25: Learn to Level Up Your Leadership Course 26: Networking Skills for Personal Success Course 27: Ace Your Presentations: Public Speaking Masterclass Course 28: Learn to Make a Fresh Start in Your Life Course 29: Motivation - Motivating Yourself & Others Course 30: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! What will make you stand out? Upon completion of this online Mechanical Engineering, Automotive Design & Automotive Engineering Bundle, you will gain the following: CPD QS Accredited Proficiency with this Mechanical Engineering bundle After successfully completing the Mechanical Engineering bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Mechanical Engineering bundle The online test with immediate results You can study and complete the Mechanical Engineering bundle at your own pace. Study for the Mechanical Engineering bundle using any internet-connected device, such as a computer, tablet, or mobile device. TheMechanical Engineering, Automotive Design & Automotive Engineering bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Mechanical Engineering bundle, a comprehensive complete collection of 30 courses. Each course in the Mechanical Engineering bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Mechanical Engineering bundle offers the flexibility and convenience to learn at your own pace. Make the Mechanical Engineering package your trusted partner in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Mechanical Engineering, Automotive Design & Automotive Engineering the bundle is perfect for: Expand your knowledge and skillset for a fulfilling career with the Mechanical Engineering bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Mechanical Engineering bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Mechanical Engineering bundle. Learn on your schedule, in the comfort of your home - the Mechanical Engineering bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Mechanical Engineering, Automotive Design & Automotive Engineering bundle. Certificates CPD Certifices Digital certificate - Included

Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Step-by-Step Guide to Determining Your Target Market Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Step-by-Step Guide to Determining Your Target Market Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Step-by-Step Guide to Determining Your Target Market Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Step-by-Step Guide to Determining Your Target Market Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Learning Outcomes Discern the significance of accurately identifying a target market. Apply strategic frameworks to establish a target market for a product or service. Employ analytical skills to evaluate market segments and consumer needs. Devise strategies for engaging with a defined audience effectively. Enhance marketing initiatives through targeted consumer insights. Why choose this Step-by-Step Guide to Determining Your Target Market course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Step-by-Step Guide to Determining Your Target Market course for? Marketers seeking to sharpen their targeting strategies. Business owners looking to increase market relevance. Students of marketing desiring in-depth market segmentation knowledge. Entrepreneurs preparing to launch new ventures. Professionals in product development roles. Career path Marketing Coordinator: £18,000 - £30,000 Market Research Analyst: £24,000 - £35,000 Product Manager: £35,000 - £60,000 Brand Strategist: £28,000 - £54,000 Business Development Manager: £30,000 - £70,000 Marketing Director: £40,000 - £80,000 Prerequisites This Step-by-Step Guide to Determining Your Target Market does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Step-by-Step Guide to Determining Your Target Market was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction Target Market Essentials 00:05:00 Importance of Your Target Market Why is Your Target Market So Important? 00:05:00 Target Market Framework Define Your Target Market 00:02:00 Step 1 - Define Standard Attributes - Demographics 00:06:00 Step 1 (continued) - Define Standard Attributes - More Demographics 00:05:00 Step 1 (continued) - Define Standard Attributes - Psychographics 00:06:00 Step 2 - Develop Custom Attributes 00:10:00 Step 3 - Validation 00:01:00 Step 4 - Adjust Your Strategy 00:02:00 Workshop Workshop - Developing Your Target Market 00:02:00 Support Materials Resource - Step-by-Step Guide to Determining Your Target Market 00:00:00

Have you ever felt that you are living life on autopilot? Going through the motions and being buffeted by life’s storms? If so, during this workshop, you will discover how to disengage your autopilot, to understand why we do what we do, gain clarity and a new perspective on what is happening in your life, plus explore the wonderful opportunities for positive change using NLP in order to take back the controls of your life.

This workshop is very practical in its nature and aims to give delegates an opportunity to not only learn about the key aspects of successful bid writing, but to also put them into practice. The workshop helps delegates understand what is most important to buyers and how to successfully convey they proposition to them. 1 Welcome and introductions 2 The mindset of successful bid writing The mindset needed for successful bid writing Thinking from the buyer's perspective and not your own 3 Decision making The way buyers make decisions - rational and emotional Understanding buying motives Looking at how to present ideas against those motives The idea of cognitive fluency How to pitch an idea in a way that leads to a positive decision 4 To bid or not to bid? Writing a bid is a big commitment; a clear understanding of the chances of winning is required Understanding of the implications of winning and the impact it will have on the organisation 5 Understanding your value proposition Framework to help identify unique proposition and how that fits in with the requirements of the bid 6 The tender process Understanding the process to enable a successful chance of winning the bid Different types of tender processes Evaluation of criteria and the impact on bid writing 7 Writing skills Different ways of writing and structuring bids to ensure their messages gets across well in a way that will be looked on favourably by the buyer 8 Summarise 9 Close

We all tend to have challenges throughout our lives that cause varying levels of pressure. It is healthy and essential that people experience such challenges because up to a certain point an increase in pressure improves performance and quality of life. Too much pressure can be harmful and affect our health and wellbeing. This participative half-day workshop will explore the causes and impact of stress and provide an opportunity to learn some new ideas and techniques to cope with it. Practical tasks and exercises will be used to promote discussion and participants will be encouraged to share their own experiences and approaches. By the end of the workshop participants will be able to: Understand the causes and symptoms of stress and how to spot them Become more aware of personal habitual behaviours and approaches that get in the way of dealing with stress productively Learn ideas and approaches that help you to cope with the thoughts, emotions and physical feelings that happen in stressful and difficult situations Review and evaluate learning and have an action plan to take back and put into practice at work 1 Welcome, introductions and objectives Breaking the ice 2 Stress Its sources and effects on you Defining stress, its signs and symptoms 3 Exploring your 'default' habits Their consequences in stressful situations 4 Dealing with perception Strategies and approaches for coping with stress 5 Setting goals with positive outcomes Review and evaluation of learning Action planning

Resolve: Leading Through Tensions to Project Success How do you navigate your team through the tensions that are both inherent in projects, and those that can arise whenever a group of people work together to accomplish goals? This workshop provides support to project managers to recognize, anticipate, courageously engage and effectively lead teams through conflict to success. By using practical strategies and techniques, project managers can analyze and plan the best course of action to proactively lead their team through choppy waters to the solid landing of project success. These techniques help to lower the stress level and to strengthen relationships within the team. At its core, teams are made of individuals who want to contribute to the project success by using their talents and expertise. When project managers utilize facilitation and conflict resolution techniques to engage members and to ensure each member is heard, the outcomes are successful deliverables strongly supported by a unified team. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. What You Will Learn: Recognize common tensions inherent to projects and how planning will lessen the impact of inherent conflict. Identify indicators of when team tensions arise and use effective communication approaches to manage team stress and conflict. Lead the team in decision making by utilizing facilitation techniques that ensure every member is heard and that connect the member's expertise to project success.

24 Hours Left! Don't Let Winter Flash Sale Slip Away - Enrol Now! If you aim to enhance your Mechatronics & Mechanical Engineering Diploma skills, our comprehensive Mechatronics & Mechanical Engineering Diploma course is perfect for you. Designed for success, this Mechatronics & Mechanical Engineering Diploma course covers everything from basics to advanced topics in Mechatronics & Mechanical Engineering Diploma. Each lesson in this Mechatronics & Mechanical Engineering Diploma course is crafted for easy understanding, enabling you to become proficient in Mechatronics & Mechanical Engineering Diploma. Whether you are a beginner or looking to sharpen your existing Nursing skills, this Mechatronics & Mechanical Engineering Diploma is the ideal choice. With our Mechatronics & Mechanical Engineering Diploma exclusive bundle, you will get a PDF Certificate, PDF Transcript and Digital Student ID Card (worth £50) Absolutely FREE. Courses are Included in This Mechanical Engineering Diploma Bundle: Course 01: Mechanical Engineering Course 02: Engineering Mechanics Course for Beginners Course 03: Basic Automotive Engineering: Onboard Diagnostics Course 04: Crack Your Mechanical Engineer Interview Course 05: Engine Lubricant System Training - Level 4 Course 06: A complete course on Turbocharging Course 07: HVAC Basics and Load Calculation Masterclass Course 08: Workshop Technology: Machine Shop Theory Course 09: Solidworks: Beginner to Advanced Course 10: Intermediate Solidworks Course Course 11: Solidworks Foundation Training Course 12: Supercharger Automobile Engineering Course 13: Electric Vehicle Battery Management System Course 14: Hybrid Vehicle Expert Training Course 15: Energy Saving in Electric Motors Course 16: Rotating Machines Course 17: Heating, Ventilation & Air Conditioning (HVAC) Technician Course 18: Renewable Energy: Solar Course 19: Domestic Appliance Repairing Course Course 20: Large Goods Vehicle (LGV) Why Choose Our Bundle Course? FREE Mechatronics & Mechanical Engineering Diploma certificate accredited Get a free student ID card with Mechatronics & Mechanical Engineering Diploma Training Get instant access to this Mechatronics & Mechanical Engineering Diploma course. Learn Mechatronics & Mechanical Engineering Diploma from anywhere in the world The Mechatronics & Mechanical Engineering Diploma is affordable and simple to understand This bundle is an entirely online, interactive lesson with voiceover audio Lifetime access to the Mechatronics & Mechanical Engineering Diploma course materials The Mechatronics & Mechanical Engineering Diploma comes with 24/7 tutor support So enrol now in this Mechatronics & Mechanical Engineering Diploma Today to advance your career! Start your learning journey straightaway with our Mechatronics & Mechanical Engineering Diploma! This Mechatronics & Mechanical Engineering Diploma's curriculum has been designed by Mechatronics & Mechanical Engineering Diploma experts with years of experience behind them. The Mechatronics & Mechanical Engineering Diploma course is extremely dynamic and well-paced to help you understand Mechatronics & Mechanical Engineering Diploma with ease. You'll discover how to master the Mechatronics & Mechanical Engineering Diploma skill while exploring relevant and essential topics. Assessment Process of Mechatronics & Mechanical Engineering Diploma Once you have completed all the courses in the Mechatronics & Mechanical Engineering Diploma bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Mechatronics & Mechanical Engineering Diploma bundle is suitable for everyone. Aspiring mechanical engineers. Recent engineering graduates. Engineering professionals seeking upskilling. Technicians interested in mechanical systems. Individuals passionate about machinery and design. Anyone looking to enter the engineering sector. Requirements You will not need any prior background or expertise in this Mechatronics & Mechanical Engineering Diploma bundle. Career path This Mechatronics & Mechanical Engineering Diploma bundle will allow you to kickstart or take your career in the related sector to the next stage. Mechanical Engineer Design Engineer Fluid Mechanics Specialist Machine Analyst Thermodynamics Engineer Manufacturing Engineer Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for intermediate to advanced Business Analysts who are looking to improve their skills for eliciting, analyzing, documenting, validating, and communicating requirements. Overview Obtain a thorough understanding of the core responsibilities of the business analyst Understand the main professional associations and standards supporting business analysts in the industry Discuss and explore the components of each of the domains/knowledge areas that comprise the work of business analysis Recognize the importance of properly defining the business need prior to engaging in requirements activities Formulate a strong understanding of the concepts that comprise strategy analysis Obtain experience with identifying and analyzing stakeholders Decipher between project and product scope and successfully use models to communicate scope Thoroughly understand and identify the various requirements categories and be able to recognize requirements of various types Explore business rules analysis Understand the benefits of process modeling and the common modeling language of BPMN Discuss process models and how the techniques can capture details about the as-is/to-be environment Learn how to properly prepare and conduct interviews Explore the components of use cases Learn what it means to package requirements Obtain hands-on experience with a number of business analysis techniques and gain hands-on experience eliciting, defining, and writing requirements. This course provides students a clear understanding of all the facets of the business analysis role, including a thorough walkthrough of the various domain/knowledge areas that comprise the business analysis profession. Students are provided an opportunity to try their hand at several business analysis techniques to assist with improving their skills in stakeholder identification, scope definition, and analyzing, documenting, and modeling requirements. Introduction to Business Analysis What is business analysis Benefits and challenges of business analysis Project success factors A Closer Look at the Business Analyst Role Definition of a business analyst Responsibilities of a business analyst Importance of communication/collaboration BA role vs. PM role Project roles involved in requirements IIBA/PMI and the goals of a professional association Purpose for having a BA standard IIBA?s BABOK© Guide and PMI?s Practice Guide in Business Analysis Business analysis beyond project work Business analysis core concepts Business analysis perspectives IIBA and PMI certifications for business analysts Workshop: Choose Your Project Supporting the Project Portfolio (Enterprise Analysis) Define Strategy Analysis When to perform Strategy Analysis Components of Strategy Analysis Defining the business need Envisioning the Product and Project Defining business requirements The importance of stakeholders Stakeholder identification Tips for analyzing stakeholders Techniques for managing stakeholder lists Discussion: Who is involved in strategy analysis? Workshops: Define the Business Need, Write Business Requirements, and Identify Stakeholders Understanding and Defining Solution Scope Defining solution scope Techniques for defining solution scope Applying the brainstorming technique Project scope vs. Product scope Finding solution boundaries The Context Diagram Actors and key information Workshop: Draw a Context Diagram Understanding Requirements What is a requirement? Requirement types Business, Stakeholder, Solution, and Transition requirements Assumptions and constraints Business rules Taxonomy of business rules Decision tables How to write simple calculations Requirements vs. business rules Document requirements Workshop ? Document Requirements Elicitation and Process Modeling Why do we model processes? What is Business Process Management? Using a modeling notation ?As Is? vs. ?To Be? modeling Why use BPMN? Basic BPM notation Business Process Modeling ? A case study Business Process Realignment ?As Is? vs. ?To Be? activity diagrams Workshop: Create a Business Process Model Planning & Eliciting Requirements Interviewing ? what and why? Preparing for an effective interview Types of questions to ask Sequencing questions Active listening techniques Planning for elicitation Conducting the interview Establishing rapport Active Listening Feedback techniques Types of elicitation techniques Workshops: Planning for Elicitation and Conducting an Elicitation Session Use Case & User Story Analysis What is an Actor? Types of Actors How to ?find? Use Cases? Diagramming Use Cases Tips on naming Use Cases Explaining scenarios The use case template Components of a use case Scenario examples Best practices for writing Use Cases Scenarios and flows Alternate and exception flows Exercises: Drawing a Use Case Diagram, Writing the Main Success Scenario, and Writing Alternate and Exception Scenarios Analyzing & Documenting Requirements Requirements and Use Cases Non-Functional requirements User Interface Requirements UI Data Table Reporting requirements Data requirements Data accessibility requirements Characteristics of good requirements The business requirements document (BRD) BRD vs. Functional Requirements Specification Preparing the requirements package Requirements traceability Workshops: Develop a User Interface, Analyzing Requirements, and Tracing requirements Additional Resources Useful books and links on writing effective requirements