44632 Courses in Cardiff delivered Online

Empower yourself with our Confidence Building Training: Personal Development Skills course. Enhance your self-assurance, communication prowess, and leadership abilities. Gain practical strategies to overcome obstacles, project confidence in the workplace, and cultivate respectful relationships. Elevate your personal and professional growth with expert guidance and interactive learning experiences.

Duration 4 Days 24 CPD hours This course is intended for If you're a developer with a keen interest in providing automated solutions for your organization, this certification could be a great fit for you. You automate time-consuming and repetitive tasks by using Microsoft Power Automate. You review solution requirements, create process documentation, and design, develop, deploy, integrate, troubleshoot, and evaluate solutions. Working with business stakeholders, you help to improve and automate business workflows. Overview After completing this course, students will be able to: Design RPA solutions Develop RPA solutions Deploy and manage RPA solutions Candidates for this course automate time-consuming and repetitive tasks by using Microsoft Power Automate. They review solution requirements, create process documentation, and design, develop, troubleshoot, and evaluate solutions. Candidates work with business stakeholders to improve and automate business workflows. They collaborate with administrators to deploy solutions to production environments, and they support solutions. Module 1: Get started with Power Automate for desktop Get started with Power Automate for desktop by learning about flows, creating automated steps, and flow development essentials. Module 2: Automate processes with Robotic Process Automation and Power Automate for desktop Work with Power Automate for desktop to record Windows and Web applications, but also use out of box actions such as manipulating Excel documents as part of an end to end invoice processing solution. Module 3: Work with Power Automate for desktop Work with Power Automate for desktop options, flows, recording features, conditions, loops, variables, images, and error and exception handling. Module 4: Work with different technologies in Power Automate for desktop Learn how to automate email handling, Excel, user interface, and system services with Power Automate for desktop. Module 5: Implement advanced logic in Power Automate for desktop Learn how to work with system flows, control flows, mimic mouse actions, as well as operations used to manipulate text, date, and time in Power Automate for desktop. Module 6: Build expertise with Power Automate for desktop Learn how to use Power Automate for desktop to work with Power Automate, OCR technologies, and scripting. Module 7: Build custom connectors for Power Automate This Learning Path explores custom connectors and explains how to configure them and use them with Microsoft Power Automate Module 8: Use best practices to secure and govern Microsoft Power Platform environments This module focuses on introducing Microsoft Power Platform environments and their role in creating Data Loss Prevention (DLP) policies by using examples and use cases. A brief introduction and overview of tools will also be discussed, including Microsoft Power Platform and Power Automate Admin experiences and Microsoft Power Platform Center of Excellence (COE) toolkit. Additional course details: Nexus Humans PL-500T00 Microsoft Power Automate RPA Developer training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the PL-500T00 Microsoft Power Automate RPA Developer course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Project Accounting and Finance Skills: On-Demand Do you manage both project schedules and budgets, but do not have insight into how actual results relate to the approved budget? Do you desire to have more clarity about the relationship between your project's performance with the accounting and financial systems in your organization? Do you need to understand financial and accounting terminology to bridge the gap between the 'world of finance' and the 'world of project management? Organizations have a need to manage-by-projects, because projects are the means to deliver on strategic goals and objectives. Therefore, the project manager must have an understanding of the financial world of investments to ensure the organization will realize expected business value. This requires a foundation in the principles of accounting and finance to comprehend how the project's contribution provides an organization with a competitive advantage. Learn what you must do to give your organization the assurance it needs that its investment in your project will realize business value. Learn what you must do to give your organization the assurance it needs to know that its investment in your project will realize business value. What You Will Learn At the end of this program, you will be able to: Explain the aspects of classical corporate accounting and finance effects on managing projects Determine how your project fits into the corporate income statement, balance sheet, and cash flow statement Analyze the financial aspects of managing projects Use earned value management as the basis for decision making throughout the project life Recognize the importance of the project manager's financial responsibilities Focus on what PMs do and should be doing, in support of accounting and finance Use financial information within a project environment to meet financial results Track and analyze the project's financial status and forecast with the goal of realizing benefits Generate work performance data to ensure a project's outcome aligns with financial metrics Foundation Concepts Accounting and Finance Terms and Concepts Accounting and Finance Essentials Financial Terms and Concepts Projects as Financial Investments Overview of 'Two Worlds' Project as Investments Accounting and Finance World: Standards, Principles and Practices Accounting and Finance Standards and Principles Accounting and Finance Practices Capital Budgeting Corporate Budgeting Accounting and Finance World: Economic Project Selection Methods Economic Project Selection Methods Economic Project Selection and the Business Case Project Management World Project Management and Financial Controls Project Management and Work Performance Data Project Management and Earned Value Management Project Management and Work Performance Reporting

Good English skills are very important in the UK. The ability to express thoughts clearly and confidently in English can open doors to countless personal and professional opportunities. This Functional Skills English Level 2 course will improve your English language abilities and make you more confident in speaking and writing English. The Functional Skills English Level 2 course covers all the basics of English. You will learn about grammar rules and how to construct proper sentences. The modules of Functional Skills English Level 2 course will teach you about sentence structure, question formation, punctuation, and capitalisation. You will also learn techniques to improve your spelling and avoid common mistakes. After completing this Functional Skills English Level 2 course, you will have a recognised qualification in English. Your English language skills will be enhanced significantly. You will be able to communicate more effectively, both in writing and speaking. This will increase your chances of getting better jobs or pursuing higher education in the UK. This Functional Skills English Level 2 course covers the following topics: Gain a fundamental understanding of English grammar principles. Comprehend and craft diverse sentence structures. Formulate effective, clear, and grammatically correct questions. Apply correct punctuation and capitalisation rules. Enhance spelling accuracy, reducing common mistakes. Develop strategies for continuous improvement in English skills. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Functional Skills English Level 2 course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Functional Skills English Level 2 is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Functional Skills English Level 2 course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Functional Skills English Level 2 Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Functional skills english level 2 Introduction to the Course 00:13:00 Basics of Grammar 00:16:00 The Basics of Sentence 00:11:00 Structure of Sentence 00:19:00 Questions 00:13:00 Punctuation and Capitalisation 00:24:00 Spelling 00:27:00 Common Mistakes and Ways to Improve 00:21:00 Mock Exam Mock Exam - English: Spelling, Punctuation and Grammar 00:20:00 Final Exam Final Exam - English: Spelling, Punctuation and Grammar 00:20:00

Sales and marketing are no longer just about pitching products—they're about understanding people, patterns, and persuasion. This course is crafted for learners keen to grasp the essentials of both disciplines while developing sharp negotiation techniques along the way. It’s designed with a keen focus on strategy, consumer psychology, and smart communication—blended with techniques to help you navigate professional scenarios with confidence and clarity. From decoding buyer behaviour to crafting impactful messages, you’ll explore the core frameworks that drive successful campaigns and confident conversations. Whether you're aiming to refine your pitch, attract new customers, or negotiate smarter deals, this guide gives you a strong foundation to build upon. The added career segment rounds things off neatly, offering practical insights into professional growth and industry expectations. ________________________________________________________________________ Key Features: CPD Certified Sales & Marketing with Negotiation Skills With Complete Career Guide 11 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Sales and Marketing Sales Part Module 01: Understanding the Talk Module 02: Getting Prepared to Make the Call Module 03: Creative Openings Module 04: Making Your Pitch Module 05: Handling Objections Module 06: Sealing the Deal Module 07: Following Up Module 08: Setting Goals Module 09: Managing Your Data Module 10: Using a Prospect Board Marketing Part Module 01: What is Marketing? Module 02: Common Marketing Types (I) Module 03: Common Marketing Types (II) Module 04: The Marketing Mix Module 05: Communicating the Right Way Module 06: Customer Communications Module 07: Marketing Goals Module 08: The Marketing Funnel Module 09: Marketing Mistakes (I) Module 10: Marketing Mistakes (II) Negotiation Skills Module 01: Negotiation Techniques Module 02: Conflict Management Module 03: Influencing People Module 04: Handling Objections ________________________________________________________________________ Complete Career Guide for Sales & Marketing with Negotiation Skills (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Sales & Marketing. In addition to mastering the essentials of Sales & Marketing, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Sales & Marketing. Your dream career starts here! List of career guide courses included in Sales & Marketing with Negotiation Skills With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Develop effective communication skills for successful sales interactions. Demonstrate strategic preparation and planning for sales calls and pitches. Craft compelling and creative openings to capture customer interest. Master objection-handling techniques to overcome customer hesitations. Implement negotiation skills and conflict management in sales scenarios. Create and execute comprehensive marketing strategies, avoiding common mistakes. ________________________________________________________________________ Accreditation All of our courses, including this Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to excel in sales and marketing roles. Entrepreneurs seeking to enhance their business development skills. Marketing professionals aiming to refine their strategic approach. Anyone looking to master negotiation and conflict resolution techniques. Career path Sales Executive - £25K to 45K/year. Marketing Coordinator - £22K to 38K/year. Business Development Manager - £30K to 55K/year. Account Manager - £28K to 50K/year. Marketing Specialist - £25K to 42K/year. Certificates 11 CPD Accredited e-Certificates Digital certificate - Included 11 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is data professionals, data architects, and business intelligence professionals who want to learn about data engineering and building analytical solutions using data platform technologies that exist on Microsoft Azure. The secondary audience for this course includes data analysts and data scientists who work with analytical solutions built on Microsoft Azure. In this course, the student will learn how to implement and manage data engineering workloads on Microsoft Azure, using Azure services such as Azure Synapse Analytics, Azure Data Lake Storage Gen2, Azure Stream Analytics, Azure Databricks, and others. The course focuses on common data engineering tasks such as orchestrating data transfer and transformation pipelines, working with data files in a data lake, creating and loading relational data warehouses, capturing and aggregating streams of real-time data, and tracking data assets and lineage. Prerequisites Successful students start this course with knowledge of cloud computing and core data concepts and professional experience with data solutions. AZ-900T00 Microsoft Azure Fundamentals DP-900T00 Microsoft Azure Data Fundamentals 1 - Introduction to data engineering on Azure What is data engineering Important data engineering concepts Data engineering in Microsoft Azure 2 - Introduction to Azure Data Lake Storage Gen2 Understand Azure Data Lake Storage Gen2 Enable Azure Data Lake Storage Gen2 in Azure Storage Compare Azure Data Lake Store to Azure Blob storage Understand the stages for processing big data Use Azure Data Lake Storage Gen2 in data analytics workloads 3 - Introduction to Azure Synapse Analytics What is Azure Synapse Analytics How Azure Synapse Analytics works When to use Azure Synapse Analytics 4 - Use Azure Synapse serverless SQL pool to query files in a data lake Understand Azure Synapse serverless SQL pool capabilities and use cases Query files using a serverless SQL pool Create external database objects 5 - Use Azure Synapse serverless SQL pools to transform data in a data lake Transform data files with the CREATE EXTERNAL TABLE AS SELECT statement Encapsulate data transformations in a stored procedure Include a data transformation stored procedure in a pipeline 6 - Create a lake database in Azure Synapse Analytics Understand lake database concepts Explore database templates Create a lake database Use a lake database 7 - Analyze data with Apache Spark in Azure Synapse Analytics Get to know Apache Spark Use Spark in Azure Synapse Analytics Analyze data with Spark Visualize data with Spark 8 - Transform data with Spark in Azure Synapse Analytics Modify and save dataframes Partition data files Transform data with SQL 9 - Use Delta Lake in Azure Synapse Analytics Understand Delta Lake Create Delta Lake tables Create catalog tables Use Delta Lake with streaming data Use Delta Lake in a SQL pool 10 - Analyze data in a relational data warehouse Design a data warehouse schema Create data warehouse tables Load data warehouse tables Query a data warehouse 11 - Load data into a relational data warehouse Load staging tables Load dimension tables Load time dimension tables Load slowly changing dimensions Load fact tables Perform post load optimization 12 - Build a data pipeline in Azure Synapse Analytics Understand pipelines in Azure Synapse Analytics Create a pipeline in Azure Synapse Studio Define data flows Run a pipeline 13 - Use Spark Notebooks in an Azure Synapse Pipeline Understand Synapse Notebooks and Pipelines Use a Synapse notebook activity in a pipeline Use parameters in a notebook 14 - Plan hybrid transactional and analytical processing using Azure Synapse Analytics Understand hybrid transactional and analytical processing patterns Describe Azure Synapse Link 15 - Implement Azure Synapse Link with Azure Cosmos DB Enable Cosmos DB account to use Azure Synapse Link Create an analytical store enabled container Create a linked service for Cosmos DB Query Cosmos DB data with Spark Query Cosmos DB with Synapse SQL 16 - Implement Azure Synapse Link for SQL What is Azure Synapse Link for SQL? Configure Azure Synapse Link for Azure SQL Database Configure Azure Synapse Link for SQL Server 2022 17 - Get started with Azure Stream Analytics Understand data streams Understand event processing Understand window functions 18 - Ingest streaming data using Azure Stream Analytics and Azure Synapse Analytics Stream ingestion scenarios Configure inputs and outputs Define a query to select, filter, and aggregate data Run a job to ingest data 19 - Visualize real-time data with Azure Stream Analytics and Power BI Use a Power BI output in Azure Stream Analytics Create a query for real-time visualization Create real-time data visualizations in Power BI 20 - Introduction to Microsoft Purview What is Microsoft Purview? How Microsoft Purview works When to use Microsoft Purview 21 - Integrate Microsoft Purview and Azure Synapse Analytics Catalog Azure Synapse Analytics data assets in Microsoft Purview Connect Microsoft Purview to an Azure Synapse Analytics workspace Search a Purview catalog in Synapse Studio Track data lineage in pipelines 22 - Explore Azure Databricks Get started with Azure Databricks Identify Azure Databricks workloads Understand key concepts 23 - Use Apache Spark in Azure Databricks Get to know Spark Create a Spark cluster Use Spark in notebooks Use Spark to work with data files Visualize data 24 - Run Azure Databricks Notebooks with Azure Data Factory Understand Azure Databricks notebooks and pipelines Create a linked service for Azure Databricks Use a Notebook activity in a pipeline Use parameters in a notebook Additional course details: Nexus Humans DP-203T00 Data Engineering on Microsoft Azure training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DP-203T00 Data Engineering on Microsoft Azure course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The relevant industry experts developed this Job Search Skills course. Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Job Search Skills course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Job Search Skills course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Job Search Skills course, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Job Search Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Job Search Skills Bundle Course Course 01: Job Search Skills Course Course 02: Level 4 Time Management Course Course 03: Dealing With Difficult People ***Other Benefits of Job Search Skills Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skills Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation --------------------- **Level 4 Time Management Course Course Curriculum Module 01: Difficult People and Their Difficult Behaviour Introduction Openly Hostile, Aggressive Behaviour Disguised Hostility: Passive-Aggressive Behaviour Passive Behaviour Module 02: Communicating With Difficult People Introduction Minimal Encouragers Reflective Listening Questions About Feelings Non-Verbal Communication Talking to Difficult People Module 03: Standing Up to Difficult People Introduction How to be Assertive Building the Confidence to be More Assertive Choosing How to Respond Module 04: A Quick Guide to the Seven Classically Difficult Types Hostile, Aggressive, Belligerent and Offensive Complainer, Grouches and the Sourpuss The Silent Unresponsive and the Quiet Ones The Super Agreeable: A Bit Like a Spaniel Puppy The Negativist The Know-All The Indecisive, The Ditherer, The Hesitant Module 05: Dealing with Bosses Who Drive You Barmy Introduction Mr Angry Never Let Them See You Sweat Module 06: Colleagues to Throttle Introduction Competition Crazy Rivals, Antagonists and Getting Personal It Is Always the Quiet Ones Module 07: Dealing With Impossible People Impossible People Critical, Impossible-to-Please Impossible People Persistently Negative Impossible People Drama Queens Self-Centred Impossible People Bullies How to Deal with Impossible People Module 08: The Temper Tantrum Type How to Spot a Temper Tantrum Type How Did Temper Tantrum Types Get That Way? How to Avoid Temper Tantrum Types Getting Temper Tantrum Types to Act Their Age --------------------- **Dealing With Difficult People Course Curriculum Module 1: Basics of Time Management What is Time Management? Importance of Time Management What are Time Management Skills? How to Improve Time Management Skills? Implications of Poor Time Management Module 2: Prioritize Your Time Managing Time & Goals Prioritizing Making Lists Managing Your Lists & Priorities Getting It Done Module 3: Organize Your Time Scheduling Project Schedules Module 4: Using Your Time Efficiently Managing Distractions Maintaining A Healthy Rhythm Module 5: Time Management in the Workplace Respecting Other People's Time Keeping Your Team Focused Keeping Your Boss Focused Committing to Personal Change Module 6: Time Management for Students Principles of Time Management for Students Module 7: Time Management Software The Future is Here Project Management Software Information Capture, Sharing, and Development Software Collaboration Software Personal Organization Software and To-Do List Managers Module 8: Create a Value-Based Time Management Plan Does the Way You Spend Your Time Truly Reflect Your Values? Are You Mistaken About Your Priorities? Why Aren't You Spending Time on the Important Stuff? Live a Value-Centered Life Assessment Method After completing each module of the Job Search Skills: Job Search Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Level 2 Award in Job Search and Interview Skills is ideal for anyone who wants to learn how to apply for the job they want. Requirements There are no specific requirements for this Job Search Skills - Online Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Description: Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill. The Customer Service Skills - Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers' expectation. The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone. Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Video Training Course 00:20:00 Final Exam Final Exam- Customer Service Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Preliminary Electronic Security Course is an introductory (or revision) course designed to provide participants who have no previous Electrical or Electronics experience with the background skills required to attend the CCTV Installation Course, Access Control Course or Fire Alarm Foundation Course. The course gives both an introduction to electronics and electronic security and shows how the two fields merge together. Ideal for a beginner wishing to learn more about this fascinating area. A large practical content is guaranteed. The day will be an excellent learning experience with a skilled instructor. It is a great introduction to the other courses we provide.

Overview This comprehensive course on Leadership & Management: Interpersonal Skills will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Leadership & Management: Interpersonal Skills comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Leadership & Management: Interpersonal Skills. It is available to all students, of all academic backgrounds. Requirements Our Leadership & Management: Interpersonal Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 12 sections • 12 lectures • 01:41:00 total length •What are Soft Skills?: 00:09:00 •Communication: 00:06:00 •Teamwork: 00:06:00 •Problem-Solving: 00:06:00 •Time Management: 00:07:00 •Attitude and Work Ethic: 00:07:00 •Adaptability/Flexibility: 00:06:00 •Self-Confidence (Owning It): 00:08:00 •Ability to Learn From: 00:06:00 •Networking: 00:06:00 •Employee Relations: 00:15:00 •Motivation and Counselling: 00:19:00