Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff
PHP and MySQL Training 2022: Build 5 Real World Projects Course Overview: "PHP and MySQL Training 2022: Build 5 Real World Projects" offers an in-depth exploration of web development using PHP and MySQL, empowering learners with the skills to create dynamic, database-driven websites. Through five real-world projects, learners will gain a practical understanding of PHP’s functionality, MySQL databases, and how to combine the two to build effective web applications. By the end of the course, participants will have the knowledge to develop robust and scalable systems, such as login and registration systems, CRUD apps, and email-sending features. This course equips learners with essential skills to launch their careers in web development or enhance their existing expertise. Course Description: In this comprehensive training course, learners will delve into core concepts of PHP and MySQL, with a focus on practical application. The course covers key areas such as installation and configuration of PHP, creating user authentication systems, developing CRUD applications, building a URL shortening service, and sending emails with PHP. Each module guides learners through building fully functional projects that address common real-world needs. Along the way, participants will enhance their coding proficiency, understand the importance of secure web applications, and learn the techniques required to build dynamic websites. By the end of this course, learners will be proficient in using PHP and MySQL to develop and manage complex web systems. PHP and MySQL Training 2022: Build 5 Real World Projects Curriculum: Module 01: Introduction Module 02: Installation Module 03: First Project: Login and Registration System Module 04: Second Project: Full Crud App Module 05: Third Project: URL Shortening Service Module 06: Fourth Project: PHP Gallery Module 07: Fifth Project: Sending Emails with PHP (See full curriculum) Who is this course for? Individuals seeking to build a strong foundation in web development. Professionals aiming to expand their knowledge of PHP and MySQL. Beginners with an interest in coding and web development. Aspiring web developers looking to work on real-world projects. Career Path Web Developer PHP Developer Backend Developer Database Administrator Full Stack Developer
Create Animations Using Flourish Studio Course Overview "Create Animations Using Flourish Studio" is designed to teach learners how to create dynamic, engaging animations using Flourish Studio, a powerful visualisation tool. This course covers everything from understanding the interface to building complex, interactive visualisations that can bring data to life. Through step-by-step instructions, learners will develop the skills necessary to enhance presentations, reports, and projects with professional-quality animations. By the end of the course, participants will be able to confidently use Flourish Studio to create visually compelling animations that are tailored to their specific data and narrative needs. This course is suitable for those looking to boost their visual communication skills and make an impact in data presentation. Course Description This course delves into the various capabilities of Flourish Studio, focusing on both its basic and advanced features. Learners will start by exploring the interface and learning how to work with different templates. The course then covers key areas such as importing and managing data, creating animations, and customising visualisations from scratch. In addition to mastering specific templates, participants will also learn how to craft a compelling data story and explore Flourish's other unique features. By the end of the course, learners will have the knowledge and skills to create engaging animations that effectively communicate data insights. Resources and tips for continued development will also be provided, ensuring that learners can keep building on their newfound expertise. Create Animations Using Flourish Studio Curriculum Module 01: Introduction to Flourish Studio Module 02: Getting Started with Flourish Module 03: Adding and Managing Data in Flourish Templates Module 04: Creating Visualisations in Flourish Studio from Scratch Module 05: More Visualisation Templates in Flourish Studio Module 06: Creating a Story and Other Options Module 07: Other Exciting and Important Features Module 08: Data Visualisation Tips & Resources Module 09: Congratulations (See full curriculum) Who is this course for? Individuals seeking to enhance their data presentation skills. Professionals aiming to improve their visual communication abilities. Beginners with an interest in data visualisation or animation. Anyone involved in creating impactful presentations or reports. Career Path Data Visualisation Specialist Marketing Analyst Data Storyteller Presentation Designer Business Intelligence Analyst Marketing Manager Data Analyst
First aid training courses Liverpool – We make sure that the first aid courses we deliver to you are bespoke and designed to meet your working environment. By making your course specific it creates a very effective training day and engages the delegates attending. We provide affordable first aid courses and consultancy services to businesses, schools, sports associations, and most construction and building sectors in Liverpool and the Merseyside area. Our training consultants are accredited to the highest level to deliver a complete range of Health and Safety courses. For more information on our first aid courses Liverpool, please select from the links below: Anaphylaxis First Aid Training Automated External Defibrillator AED Emergency First Aid at Work EFAW First Aid Annual Refresher First Aid at Work FAW Paediatric First Aid Training 1 Day Paediatric First Aid Training 2 Day Basic Life Support (BLS) Training delivered only by professional training consultants at all times https://www.liverpooltrainingsolutions.uk.com/first-aid-courses-liverpool/ For further support or information on our First aid courses please email us or why not call us on 0151 515 0416 and speak to our experienced and friendly staff.
ð Unlock the Secrets to Thriving in Turbulent Times with Business Management During Recession Course! ð In the ever-evolving landscape of the business world, one thing remains certain: change is inevitable. And in times of economic downturns and recessions, businesses face unprecedented challenges. But what if you could turn adversity into opportunity? Introducing our transformative course, Business Management During Recession! ð Benefits of Taking Our Course: Strategic Resilience: Learn how to navigate through economic downturns with resilience and strategic foresight. Discover actionable strategies to adapt your business model, streamline operations, and identify new growth opportunities even in the toughest of times. Financial Agility: Gain insights into managing finances effectively during a recession. Understand cash flow management, cost-cutting strategies, and smart investment decisions to safeguard your business's financial health and emerge stronger than ever. Leadership Excellence: Equip yourself with the leadership skills necessary to inspire and motivate your team during challenging times. Learn how to foster a culture of innovation, collaboration, and adaptability to steer your organization towards success despite economic uncertainties. Market Adaptation: Explore innovative ways to pivot your business and adapt to changing market dynamics. From rebranding strategies to exploring new market segments, discover how to stay ahead of the curve and maintain a competitive edge. Risk Management: Master the art of risk management and contingency planning to mitigate potential threats to your business. Identify key risk factors, develop contingency plans, and ensure business continuity even in the face of adversity. Networking Opportunities: Connect with industry experts and fellow entrepreneurs to exchange insights, best practices, and valuable resources. Expand your professional network and gain access to exclusive opportunities for collaboration and growth. ð¯ Who is this for? Entrepreneurs: Whether you're a seasoned entrepreneur or just starting your journey, this course is tailored to help you navigate the complexities of managing a business during a recession. Gain the knowledge and tools you need to not only survive but thrive in turbulent economic times. Business Owners: As a business owner, staying ahead of the curve is essential for long-term success. This course provides invaluable insights and strategies to help you adapt your business model, protect your bottom line, and position your company for sustained growth. Managers and Executives: For managers and executives tasked with steering their organizations through economic uncertainties, this course offers essential guidance and practical solutions. Enhance your leadership skills, financial acumen, and strategic decision-making abilities to lead your team with confidence and resilience. Students and Professionals: Whether you're a student aspiring to enter the world of business or a seasoned professional looking to expand your skill set, this course offers a valuable opportunity to deepen your understanding of business management in challenging economic environments. ð Career Path: Business Consultant: Armed with expert knowledge in business management during recessions, you'll be equipped to offer strategic guidance and advisory services to businesses seeking to navigate through turbulent economic times. Financial Analyst: Specialize in analyzing market trends, assessing risk factors, and advising businesses on financial strategies to mitigate the impact of recessions and maximize profitability. Entrepreneur: Launch and grow your own business ventures with confidence, knowing that you have the skills and knowledge to adapt and thrive in any economic climate. Corporate Leader: Rise through the ranks of corporate leadership by demonstrating your ability to steer organizations through economic downturns with resilience, innovation, and strategic vision. Don't let economic downturns dictate the fate of your business. Empower yourself with the knowledge, skills, and strategies to not only survive but thrive in turbulent times. Enroll in our Business Management During Recession course today and take the first step towards a brighter and more resilient future for your business! ð FAQ (Frequently Asked Questions) - Business Management During Recession Q1: What are the key strategies for managing a business during a recession? A recession requires businesses to adapt and strategize effectively to navigate through challenging economic times. Key strategies include implementing cost-cutting measures such as reducing discretionary spending, renegotiating contracts with suppliers, and optimizing operational efficiency. Additionally, diversifying revenue streams, focusing on customer retention, and investing in marketing efforts to maintain brand visibility are crucial. Businesses should also prioritize cash flow management, maintaining adequate reserves, and exploring opportunities for innovation and strategic partnerships. Q2: How can businesses protect themselves from the impact of a recession? Businesses can protect themselves from the impact of a recession by proactively assessing their financial health and implementing risk mitigation strategies. This includes building up cash reserves during periods of economic growth, reducing debt obligations, and maintaining a strong relationship with lenders or investors. Businesses should also continuously monitor market trends and adjust their strategies accordingly, diversifying their customer base and product offerings to reduce vulnerability to economic downturns. Q3: What role does leadership play in managing a business during a recession? Leadership plays a critical role in guiding businesses through challenging economic conditions. Effective leaders must inspire confidence, foster resilience among employees, and communicate transparently about the company's goals and challenges. They should also demonstrate adaptability and decisiveness in making tough decisions, such as restructuring or downsizing if necessary, while prioritizing the well-being of their workforce. Moreover, leaders should lead by example, staying informed about industry trends and best practices, and encouraging a culture of innovation and continuous improvement. Q4: How can businesses maintain employee morale and engagement during a recession? Maintaining employee morale and engagement during a recession is essential for sustaining productivity and retaining talent. Businesses can achieve this by fostering open communication channels, providing regular updates about the company's performance and future plans, and soliciting feedback from employees on ways to improve operations. Offering opportunities for professional development, recognizing and rewarding employee contributions, and promoting a positive work-life balance can also boost morale. Additionally, transparent and empathetic leadership, coupled with a supportive company culture, can help alleviate anxiety and uncertainty among employees. Q5: What resources are available to businesses for managing through a recession? Businesses have access to various resources and support mechanisms to help them navigate through a recession. Government agencies often provide assistance programs, grants, or tax incentives aimed at supporting small businesses during economic downturns. Additionally, industry associations, chambers of commerce, and business networks offer resources such as workshops, training programs, and mentorship opportunities. Financial institutions may provide guidance on accessing credit or restructuring debt to improve liquidity. Moreover, consulting firms and business advisors can offer tailored advice and strategies based on industry-specific challenges and opportunities. By leveraging these resources, businesses can better position themselves to weather the effects of a recession and emerge stronger in the long run. Course Curriculum Module 1 Weathering The Storm Weathering The Storm 00:00 Module 2 Understanding The Mortgage Meltdown Understanding The Mortgage Meltdown 00:00 Module 3 Personal Development Personal Development 00:00 Module 4 Economic Recession Strategy Economic Recession Strategy 00:00 Module 5 Recession Proofing Recession Proofing 00:00
ð Unlock the Power of Healing with Bereavement Training ð Are you ready to embark on a journey of compassion, understanding, and support? Welcome to Bereavement Training, where empathy meets expertise, and healing begins. Why Bereavement Training? In a world where loss is an inevitable part of life, having the skills to navigate grief and support others through their darkest times is invaluable. ðï¸ Bereavement Training provides you with the tools, knowledge, and insight needed to effectively assist individuals and communities in coping with loss and bereavement. Benefits of Taking Our Bereavement Training Course ð Comprehensive Understanding: Gain a deep understanding of the grieving process, including its emotional, psychological, and social dimensions. Learn how to recognize and address various manifestations of grief, from denial to acceptance. ð¼ Practical Techniques: Acquire practical skills and techniques for providing support and comfort to those experiencing loss. From active listening to empathetic communication, you'll learn how to create a safe and nurturing environment for individuals to express their emotions. ð¤ Building Resilience: Discover strategies for fostering resilience and coping mechanisms in both yourself and others. Learn how to navigate the complexities of grief while maintaining your own emotional well-being. ð Current Research and Best Practices: Stay up-to-date with the latest research findings and best practices in the field of bereavement support. Our course integrates evidence-based approaches to ensure you're equipped with the most effective tools and strategies. ð Professional Development: Whether you're a healthcare professional, counselor, social worker, or simply someone who wants to make a positive difference, our Bereavement Training course offers valuable professional development opportunities. Enhance your skill set and expand your career prospects with specialized training in bereavement support. Who is this for? Our Bereavement Training course is suitable for anyone passionate about helping others navigate the complexities of grief and loss. Whether you're a healthcare professional seeking to enhance your patient care skills, a counselor or therapist looking to specialize in bereavement support, or simply an empathetic individual eager to make a meaningful difference in your community, this course is for you. Career Path Upon completing our Bereavement Training course, you'll be equipped with the knowledge, skills, and confidence to pursue various career paths in the field of bereavement support. Potential career opportunities include: ð¥ Healthcare Settings: Work as a grief counselor or bereavement coordinator in hospitals, hospices, and other healthcare facilities, providing crucial support to patients and their families during times of loss. ð§ Mental Health Services: Join the ranks of mental health professionals specializing in grief therapy and support, offering counseling and therapeutic interventions to individuals struggling with bereavement. ð¥ Community Organizations: Partner with community organizations and non-profits dedicated to supporting individuals and families affected by loss. Lead support groups, facilitate workshops, and organize outreach initiatives to foster healing and resilience within your community. ð Education and Training: Share your expertise by becoming a bereavement educator or trainer, providing workshops, seminars, and continuing education opportunities for professionals seeking to enhance their bereavement support skills. Enroll Today and Embrace the Power of Compassionate Support Don't miss out on the opportunity to make a profound difference in the lives of those experiencing grief and loss. Enroll in our Bereavement Training course today and embark on a journey of healing, compassion, and growth. Together, let's transform grief into resilience and darkness into light. ð FAQs (Frequently Asked Questions) 1. What is bereavement training? Bereavement training is a specialized course designed to equip individuals with the knowledge, skills, and tools needed to provide support to those experiencing grief and loss. This training encompasses a wide range of topics, including understanding the grieving process, effective communication techniques, and strategies for promoting resilience and coping. 2. Who can benefit from bereavement training? Bereavement training is beneficial for anyone who interacts with individuals experiencing grief and loss, including healthcare professionals, counselors, social workers, clergy members, educators, and community volunteers. Additionally, individuals who have experienced their own loss may find bereavement training valuable for gaining a deeper understanding of the grieving process and learning how to navigate their own emotions. 3. What topics are covered in bereavement training? Bereavement training covers a variety of topics related to grief and loss, including the psychological, emotional, and social aspects of grief, cultural considerations, communication skills, ethical considerations, and self-care strategies for providers. Additionally, some courses may include modules on specialized topics such as grief in children, traumatic loss, and complicated grief. 4. How long does bereavement training take to complete? The duration of bereavement training can vary depending on the provider and the format of the course. Some programs may be completed in a few days or weeks, while others may be more extensive and span several months. Online courses may offer flexibility in terms of scheduling and self-paced learning options. 5. Is bereavement training only for professionals? While bereavement training is valuable for professionals working in healthcare, counseling, and social services, it is also beneficial for anyone interested in supporting individuals experiencing grief and loss. Many courses are open to individuals from diverse backgrounds, including volunteers, caregivers, educators, and concerned community members. 6. How can I find a reputable bereavement training program? When seeking a bereavement training program, it's important to research and evaluate potential providers to ensure they offer high-quality, evidence-based instruction. Look for programs that are accredited, taught by experienced instructors, and have positive reviews or testimonials from past participants. Additionally, consider reaching out to professional organizations or local hospices for recommendations. 7. Can I receive continuing education credits for completing bereavement training? Some bereavement training programs may offer continuing education credits for healthcare professionals, counselors, and social workers. Be sure to check with the provider or accrediting body to confirm eligibility and requirements for obtaining CEUs. 8. Will bereavement training prepare me to work with diverse populations? Yes, bereavement training typically includes content on cultural competence and working with diverse populations. This may include discussions on how cultural beliefs, values, and traditions influence the grieving process, as well as strategies for providing culturally sensitive support to individuals and families from different backgrounds. Course Curriculum Module 1_ Understanding Bereavement. Understanding Bereavement. 00:00 Module 2_ Cultural and Religious Perspectives on Death and Mourning. Cultural and Religious Perspectives on Death and Mourning. 00:00 Module 3_ Supporting Children and Adolescents through Grief. Supporting Children and Adolescents through Grief. 00:00 Module 4_ Supporting the Dying and Their Families. Supporting the Dying and Their Families. 00:00 Module 5_ Self-Care for Professionals Supporting the Bereaved. Self-Care for Professionals Supporting the Bereaved. 00:00
Overview This comprehensive course on Personal and Networking Skills will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Personal and Networking Skills comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Personal and Networking Skills. It is available to all students, of all academic backgrounds. Requirements Our Personal and Networking Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 7 lectures • 00:45:00 total length •Why Is Networking Powerful?: 00:05:00 •Networking Paradigm Shifts: 00:03:00 •You've Got To GIVE To GET: 00:08:00 •The Power Of 'Likeability': 00:09:00 •Making The Connection: 00:06:00 •Great Places To Network: 00:08:00 •The Power Of Mentors: 00:06:00
I am a 48 year old driving instructor, living in Bristol. I have taught all kinds of people to drive…all ages and all abilities, from almost every corner of the Bristol area, and I own the independent driving school, Rick's Driving School Bristol.
Duration 2 Days 12 CPD hours This course is intended for The course is designed for individuals who want to gain in-depth knowledge and practice in the discipline of Business Analysis (Business Analysts, Requirements Engineers, Product manager, Product Owner, Chief Product Owner, Service Manager, Service Owner, Project manager, Consultants) Overview Students should be able to demonstrate knowledge and understanding and application of Business Analysis principles and techniques. Key areas are: The breath of the role of a Business Analyst The processes and techniques of strategy analysis Investigation of an organization's business systems Techniques used within stakeholder analysis and the need for analyzing perspectives Conceptual modelling and business activity models Business improvements through gap analysis The Business case within the business change lifecycle The Business Analyst role analyzes, understands and manages the requirements in a customer-supplier relationship and ensures that the right products are delivered.The course provides in-depth knowledge and practice in Business Analysis Course Introduction Let?s Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to Business Analysis Practice Exam Details Business Analysis Certification Scheme Rationale for Business Analysis The role of the BA throughout the stages of the Business change lifecycle The scope of the BA role within the context of the range of analysis activities Three areas of competencies Understanding the Strategic Context Techniques in practice: MOST Resource audit PESTLE Porter's Five Forces SWOT analysis CSF, KPI and Performance target Balanced Business Score Card Understanding the Current Situation Identification of stakeholder categories Identification of relevant investigation techniques The rationale for taking a holistic view Rich pictures, Mind Maps and Fishbone diagrams Stakeholder Analysis and Management Power/interest and level of interest Appropriate stakeholder management strategy Stakeholder perspectives and CATWOE technique Analysing and Modelling Business Activities Conceptual models of a business situation Five types of high level activity Planning activities Enabling activities Doing activities Monitoring and control activities Three types of business events The consensus business activity model Identifying Potential Solutions Different categories of business rules Gap analysis (through conceptual business activity model and as-is business situation) Components of a new business model Building the Business Case Rationale for the development of a business case Contents of a business case Identification of tangible/intangible costs and benefits, risks and impacts Rationale for the financial case and appraisal techniques Business case review in the business change lifecycle Additional course details: Nexus Humans Business Analysis - Practice training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Analysis - Practice course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 2 Days 12 CPD hours This course is intended for People working in an organization aiming to improve performance, especially in response to digital transformation or disruption. Any roles involved in the creation and delivery of products or services: Leadership and CXO, especially CIO, CTO, CPO, and CVO Transformation and evolution leads and change agents Value stream architects, managers, engineers Scrum Masters, agile and DevOps coaches and facilitators Portfolio, product and project managers, and owners Business analysts Architects, developers, and engineers Release and environment managers IT Ops, service and support desk workers Customer experience and success professionals Overview After completing this course, students will be able to: Describe the origins of value stream management and key concepts such as flow, value, and delivery Describe what value stream management is, why it's needed and the business benefits of its practice Describe how lean, agile, DevOps, and ITSM principles contribute to value stream management Identify and describe value streams, where they start and end, and how they interconnect Identify value stream roles and responsibilities Express value streams visually using mapping techniques, define current and target states and hypothesis backlog Write value stream flow and realization optimization hypotheses and experiments Apply metrics such as touch/processing time, wait/idle time, and cycle time to value streams Understand flow metrics and how to access the data to support data-driven conversations and decisions Examine value realization metrics and aligning to business outcomes, and how to sense and respond to them (outcomes versus outputs) Architect a DevOps toolchain alongside a value stream and data connection points Design a continuous inspection and adaptation approach for organizational evolution The Value Stream Management Foundation course from Value Stream Management Consortium, and offered in partnership with DevOps Institute, is an introductory course taking learners through a value stream management implementation journey. It considers the human, process, and technology aspects of this way of working and explores how optimizing value streams for flow and realization positively impacts organizational performance. History and Evolution of Value Stream Management and its Application Value stream management?s origins Definitions of value stream management Flow Lean and systems thinking and practices Agile, DevOps and other frameworks Research and analysis Identifying Value Streams What is a value stream? Identifying value streams Choosing a value stream Digital value streams Value stream thinking Mapping Value Streams Types of maps Value stream mapping The fuzzy front end Artifacts 10 steps to value stream mapping Mapping and management VSM investment case Limitations of value stream mapping Connecting DevOps Toolchains CICD and the DevOps toolchain Value stream management processes Value stream management platforms DevOps tool categories Building an end-to-end DevOps toolchain Common data model and tools integrations Value Stream Metrics The duality of VSM Downtime in technology Lean, DORA and Flow metrics Definition of Done Value metrics Benefits hypotheses Value streams as profit centers KPIs and OKRs Inspecting the Value Stream 3 Pillars of Empiricism Organizational performance Visibility When to inspect Data and discovery Insights and trends Organizing as Value Streams Value stream alignment Team types and topologies Project to product Hierarchy to autonomy Target Operating Model Value stream people Value stream roles Value stream funding Evolving Value Streams Why now? Transitions VSM capability matrix VSM culture iceberg Learning Making local discoveries global improvements Managing value stream interdependencies