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Duration 1 Days 6 CPD hours This course is intended for People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level. Overview Describe the customer engagement apps and what they have in common Describe the standard marketing processes and how Dynamics 365 Marketing addresses them Describe Dynamics 365 Marketing features and capabilities Describe additional marketing apps Describe the standard sales processes and how Dynamics 365 Sales addresses them Describe Dynamics 365 Sales capabilities Describe additional sales apps such as Sales Insights and Sales Navigator Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them Describe Dynamics Customer Service capabilities Describe additional sales apps such as Sales Insights and Sales Navigator Describe the standard field service business processes and how Dynamics 365 Field Service addresses Describe how to generate Work Orders Describe the scheduling capabilities of Dynamics 365 Field Service Describe the inventory management capabilities of Dynamics 365 Field Service Describe the asset management capabilities of Dynamics 365 Field Service Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations Describe the sales capabilities of Dynamics 365 Project Operations Describe the project management capabilities of Dynamics 365 Project Operations Describe the resource utilization capabilities of Dynamics 365 Project Operations This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs. Learn the Fundamentals of Dynamics 365 Marketing Get introduced to the Dynamics 365 customer engagement apps Examine Dynamics 365 Marketing Describe Dynamics 365 Marketing capabilities Review Additional Marketing Apps Learn the Fundamentals of Dynamics 365 Sales Explore Dynamics 365 Sales Manage the sales lifecycle with Dynamics 365 Sales Review additional sales apps Learn the Fundamentals of Dynamics 365 Customer Service Examine Dynamics 365 Customer Service Describe Dynamics Customer Service capabilities Review additional customer service apps Learn the Fundamentals of Dynamics 365 Field Service Examine Dynamics Field Service Generate Work Orders in Dynamics 365 Field Service Describe the scheduling capabilities of Dynamics 365 Field Service Examine the inventory management capabilities of Dynamics 365 Field Service Review the asset management capabilities of Dynamics 365 Field Service Learn the Fundamentals of Dynamics 365 Project Operations (CRM) Examine Dynamics 365 Project Operations Describe the sales capabilities of Dynamics 365 Project Operations Plan projects with Dynamics 365 Project Operations Review the resource utilization capabilities of Dynamics 365 Project Operations Additional course details: Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Portfolio, Programme, and Project Offices (P3O®) Foundation: In-House Training P3O® is the AXELOS standard for the design of decision-making processes regarding changes in organizations. P3O provides a guideline for the design of portfolio, programme, and project offices in organizations. The P3O Foundation course is an interactive learning experience. The P3O Foundation-level content provides you with sufficient knowledge and understanding of the P3O guidance to interact effectively with, or act as an informed member of, an office within a P3O model. It enables you to successfully complete the associated P30 Foundation exam and achieve the qualification. In this course, you will be prepared to successfully attempt the P3O Foundation exam and learn how to implement or re-energize a P3O model in their own organization. What you will Learn Individuals certified at the P3O Foundation level will be able to: Define a high-level P3O model and its component offices List the component offices in a P3O model Differentiate between Portfolio, Programme, and Project Management List the key functions and services of a P3O List the reasons for establishing a P3O model Compare different types of P3O models List the factors that influence selection of the most appropriate P3O model for an organization Define the processes to implement or re-energize a P3O Benefits: Fast-track programme for those who want to achieve P3O Foundation qualification Practical case study and scenarios Attractive slides and course book Introduction to P3O What is the purpose of P3O? Definitions What are P3Os? Portfolio, programme, and project lifecycles Governance and the P3O Designing a P3O Model Factors that affect the design Design considerations What functions and services should the P3O offer? Roles and responsibilities Sizing and tailoring of the P3O model Introduction to P3O What is the purpose of P3O? Definitions What are P3Os? Portfolio, programme, and project lifecycles Governance and the P3O Designing a P3O Model Factors that affect the design Design considerations What functions and services should the P3O offer? Roles and responsibilities Sizing and tailoring of the P3O model Why Have a P3O? How a P3O adds value Maximizing that value Getting investment for the P3O Overcoming common barriers Timescales How to Implement or Re-Energize a P3O Implementation lifecycle for a permanent P3O Identify Define Deliver Close Implementation lifecycle for a temporary programme or project office Organizational context Definition and implementation Running Closing Recycling How to Operate a P3O Overview of tools and techniques Benefits of using standard tools and techniques Critical success factors P3O tools P3O techniques

SMPTE 2022 training course description SMPTE 2022 is the standard for IP video transport in the broadcast industry. This course covers the seven section of the standard in detail. Particular attention is given to FEC and seamless protection switching areas of the standard. What will you learn Use Wireshark to analyse. SMPTE 2022 streams. Explain the role of FEC in SMPTE 2022. Explain how SMPTE 2022 provides resilience. SMPTE 2022 training course details Who will benefit: Anyone working with TV distribution. Prerequisites: TCP/IP foundation for engineers Duration 1 day SMPTE 2022 training course contents Introduction What is SMPTE 2022, SMPTE 2022 parts. SDI over IP. Contribution and distribution versus delivery. The SMPTE 2022 protocol stack SMPTE 2022-2 (mapping of MPEG TS into IP) and SMPTE 2022-6 mapping uncompressed video into IP. IP: Best effort, connectionless, DF flag, routers, Diffserv, RSVP. IPv6. UDP: Unreliable, connectionless, broadcasts, multicasts and unicasts. RTP RTP, ports, payloads types, sequence numbers, timestamps. RTP header extensions. RTCP. MPEG2-TS: Elementary streams, transport over IP. FEC Forward Error Correction. SMPTE 2022-1, SMPTE 2022-5. Logical rows and columns. 1D and 2D parity. FEC header format. FEC configuration and choosing dimensions. FEC traffic shaping. Overheads and delays. Seamless protection switching IP failover. SMPTE 2022-7: Sending two matching streams over different paths. Stream synchronization. The HBRMT header. Calculating the packet to switch over. Summary Summary of the 7 sections of the SMPTE 2022 standard. Clock recovery.

Total SPB training course description A comprehensive look at Service Provider Bridging (SPB) as standardised in 802.1aq. This SPB course starts with the problems in traditional switched networks then moves onto to how SPB solves these problems. As IS-IS is key to loop free topologies in SPB networks, this protocols is also studied. What will you learn Explain the benefits of SPB. Explain how SPB works. Explain the role of IS-IS in SPB. Integrate SPB into existing networks. Total SPB training course details Who will benefit: Technical staff working with Ethernet. Prerequisites: Definitive Ethernet switching for engineers Duration 1 day Total SPB training course contents What is SPB? Layer 2 versus Layer 3, STP problems: One path, convergence, MAC explosion. Virtualisation issues: VRF. Service Provider Bridging (SPB), 802.1aq. Virtual Services Network. SPB variants 802.1Q, 802.1ad, Q-in-Q, VLAN IDs, 802.1ah, M-in-M, I-SID. SPBV, SPBM. SPBM frame format. How SPB works Node ID, Backbone Edge Bridges, Backbone MAC address, Customer MACs, I-SID. IS-IS. Forwarding database. VSN. IS-IS Link layer IS-IS, SPF trees, traffic management. IS-IS extensions for SPB. ISIS TLV. SPB services Data centre bridging, server virtualisation, multitenant applications. Integration of SPB into existing networks. VLAN to ISID mappings. Inter ISID routing, IP/SPB Layer 3 VRF extensions. Miscellaneous Multicast in SPB environments. Source specific multicast trees. SPB configuration. SPB deployment considerations.

Total FabricPath training course description A comprehensive look at Cisco's FabricPath. This course starts with the problems in traditional switched networks then moves onto to how FabricPath solves these problems. As IS-IS is key to loop free topologies in FabricPath networks, this protocol is also studied. What will you learn Explain the benefits of FabricPath. Explain how FabricPath works Explain the role of IS-IS in FabricPath. Integrate FabricPath into existing networks. Total FabricPath training course details Who will benefit: Technical staff working with FabricPath. Prerequisites: Definitive Ethernet switching for engineers Duration 1 day Total FabricPath training course contents What is FabricPath? Layer 2 versus Layer 3, STP problems: One path, convergence, MAC explosion. Frame routing. Shortest path. Comparison with TRILL. FabricPath architecture Core and edge, VLANs, vPC+. IS-IS Link layer IS-IS, SPF trees, traffic management. IS -IS extensions for FabricPath. ISIS TLV. FabricPath forwarding Routing table, Switch IDs, multi destination trees, IGMP snooping. Roots. MAC versus switch tables. FabricPath Dynamic Resource Allocation Protocol (DRAP). FabricPath frames Encapsulation, frame format, Switch ID, Forwarding tag. Miscellaneous Basic configuration, interoperation with STP, TCN forwarding

Definitive SRv6 course description This one day SRv6 training course is a condensed, intensive program designed to provide network professionals with a fast-track introduction to SRv6 (Segment Routing over IPv6). SRv6 is a revolutionary networking technology that combines the power of IPv6 with the flexibility of Segment Routing, enabling efficient and scalable network operations. In just one day, participants will gain essential knowledge and practical skills to understand, configure, and work with SRv6 in modern network environments. Hands on sessions are used to reinforce the theory rather than teach specific manufacturer equipment. What will you learn Explain packet paths when implementing SLB. Explain how SRv6 works. Explain the difference between SR and SRv6. Implement SRv6. Troubleshoot SRv6. Definitive SRv6 course details Who will benefit: Network engineers, architects, and administrators who want to quickly grasp the fundamentals of SRv6 and its practical applications in their network. Prerequisites: Definitive Segment Routing for engineers Duration 1 day Definitive SRv6 course contents Introduction to SRv6 What is SRv6? Source based routing, difference between SR-MPLS and SRv6. IPv6 headers review, routing headers. SRv6 simplified solution. Hands on Enabling IPv6 in the legacy network. SRv6 transport Segment Routing Extension Header. SRv6 segment identifiers. End SID, End.X SID. ISIS distribution of SIDs. Header processing in a SRv6 topology. Locators. Hands on Configuring SRv6 transport. Analysing SRv6 operation. SRv6 services End.DT4 SID, End.DT6 SID. SRH encapsulation modes: Insert and Encap modes. SRv6 TE policy. Hands on Migrating to SRv6, TI-LFA protection. Micro loop avoidance. SRv6 integration with 'older' technologies MPLS. The role of iBGP and eBGP v6 sessions. Hands on Integration with legacy network. Troubleshooting SRv6 SRv6 ping and traceroute. Hands on: Used throughout the course during exercises.

DDOS demystified training course description This course covers DDOS attacks and how to defend against them. The course starts by studying DOS attacks and then DDOS attack. Reflectors, booters and stressers are followed by reflection and amplification. Once the various DDOS attacks have been covered we then study the ways to defend against DDOS attacks. What will you learn Describe DDOS. Explain how DDOS attacks work. Recognise DDOS attack types. Describe how to defend DDOS attacks. DDOS demystified training course details Who will benefit: Anyone involved in network security. Prerequisites: Network fundamentals Duration 1 day DDOS demystified training course contents What is DOS? Denial Of Service, outages, Attackers, Command and control, Bots. Why DOS? What is DDOS? Distributed, reflectors, botnets, botnet topologies, amplification, attack bandwidth, attack vectors, booters, stressers, backscatter, DirtJumper, XOR. RUDY. High and Low orbit Ion Cannon. Attack types Application layer attacks, HTTP flood, protocol attacks, SYN floods, teardrop, volumetric attacks, slowloris, DNS cachebusting, fraggle, smurf. IP address spoofing. Reflectors Reflector attacks, amplification attacks, quotients, embedded devices, DNS, NTP, SSDP. DDOS defence Protecting devices from becoming bots. Onsite, outsourced scrubbing, Defending self, defending the Internet, Black hole routing, rate limiting, intelligent application firewalls, anycast, IPS, upstream filtering, BCP38, BCP 140. uRPF.

Total TRILL training course description A comprehensive look at Transparent Interconnection of Lots of Links (TRILL). This TRILL course starts with the problems in traditional switched networks then moves onto to how TRILL solves these problems. As IS -IS is key to loop free topologies in TRILL networks, this protocol is also studied. What will you learn Explain the benefits of TRILL. Explain how TRILL works. Explain the role of IS-IS in TRILL. Integrate TRILL into existing networks. Total TRILL training course details Who will benefit: Technical staff working with Ethernet. Prerequisites: Definitive Ethernet switching for engineers Duration 1 day Total TRILL training course contents What is TRILL? Layer 2 versus Layer 3, STP problems: One path, convergence, MAC explosion. TRILL switches, RBridges, TRILL campus. TRILL standards TRILL components RBridges, mixing Rbridges with bridges, appointed forwarders. IS-IS Link layer IS-IS, SPF trees, traffic management. IS-IS extensions for TRILL. ISIS TLV. How TRILL works TRILL IS-IS hello discovery, Designated bridge, IS-IS flooding, Appointed forwarder, unicast versus multi-destination frames. TRILL nicknames. TRILL packet headers Local link header, TRILL header. TRILL over Ethernet, TRILL over PPP. VLANs. Fine grained labelling. TRILL BFD. TRILL OAM. Frame overheads. TRILL comparisons MPLS, IP, 802.1aq.

SMPTE 2110 training course description This course studies the new SMPTE ST 2110 suite of standards. The course covers all parts of the standard from SMPTE ST 2110-10 through to SMPTE ST 2110- 50. The course begins with an introduction to all IP studios and separating video and audio streams, then moves on to PTP and synchronisation. Video encapsulation is then followed by audio encapsulation. Handling ancillary data finishes the course. What will you learn Recognise the benefits of SMPTE ST 2110. Describe SMPTE ST 2110. Explain how the SMPTE 2110 standards work. Compare and contrast SMPTE 2110 and SMPTE 2022. SMPTE 2110 training course details Who will benefit: Anyone working in broadcast. Prerequisites: IP broadcast fundamentals Duration 1 day SMPTE 2110 training course contents Introduction The all IP studio. Review of IP and RTP. Role of SMPTE, SMPTE 2022, What is SMPTE 2110, SMPTE 2022 versus 2110, SMPTE 2110 parts, multiplex standards, 2110 separate streams, Video, Audio, ANC. Essences. Separate streams and synchronisation The old way, blackburst, time code, DARS. SMPTE 2110-10, ST2059, PTP, PTP architecture, PTP accuracy, How PTP works, Offset and delay PTP clock types, Hardware time stamping SDP. Hybrids. Uncompressed video SMPTE 2110-20, 2110-21. Image support, raster sizes, bit depth, active video and no blanking, bandwidth and bandwidth savings, pgroups. Timestamps. Packing modes. Packet sizes, pixels per packet. Audio SMPTE 2110-30, 2110-31, PCM, AES3. Allowed versus required. Channels and streams. Ancillary data SMPTE 2110-40, RFC on RTP payloads for ST 291 ancillary data.

Jenkins training course description An introduction to Continuous Integration and development (CI/CD) in network automation using Jenkins. The course focusses specifically on the network Devops case of using Jenkins. What will you learn Explain how Jenkins can help with network automation. Configure Jenkins for network Devops. Use Jenkins for network automation. Jenkins training course details Who will benefit: Network engineers. Prerequisites: TCP/IP Foundation Duration 1 day Jenkins training course contents What is Jenkins? DevOps, CI/CD, version control systems, git, automating execution of tasks, Jenkins job, Jenkins pipeline, Jenkins plugins, CI server. Hands on Installing Jenkins. Example pipeline for network automation YAML, GitHub, Jenkins, ansible, network devices. Hands on Investigating a workflow: Auto deploying network configurations. Configuring Jenkins Code repository, build triggers, gerrit and reviews, build environment. A Jenkins job, build step, post build actions, running a Jenkins job, build log, home directory. Hands on Configuring Jenkins. CI using Jenkins Branches, pipeline, git, the git plugin. Hands on A Jenkins job to poll, build and unit test network configurations.