4707 Courses in Cardiff delivered Online

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Unlock a world of opportunities in the UK's customer service industry with our comprehensive Customer Complaint Handler course. Master the art of exceptional customer service, communication strategies, and problem-solving techniques. Be prepared for rewarding job prospects as a skilled complaint handler. Elevate your career - enroll today and start your journey towards success! Learning outcome of this Customer Complaint Handler- CPD Certified course: Understand customer service principles and their significance. Differentiate between good and average customer service. Communicate effectively with customers using various strategies. Maintain a positive attitude in customer interactions. Identify and address customer needs with tailored solutions. Handle in-person, electronic, and phone customer service professionally. Develop problem-solving skills, active listening, and rapport-building techniques. Why Prefer This Customer Complaint Handler Course? Opportunity to earn a certificate accredited by CPD QS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Get instant access to this Customer Serviece course. Learn Customer Serviece from anywhere in the world Customer Serviece is affordable and simple to understand Customer Serviece is entirely online, interactive lesson with voiceover audio Lifetime access to the Customer Serviece course materials Customer Serviece comes with 24/7 tutor support ** Course Curriculum of Customer Complaint Handler *** Here is the curriculum breakdown of the Customer Complaint Handler course: Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Service Communication Strategies Module 04: Establishing Your Attitude Module 05: Identifying and Addressing Customer Needs Module 06: In-Person Customer Service Module 07: Providing Electronic Customer Service Module 08: Aspects of Phone Etiquette Module 09: Building Rapport Over the Phone Module 10: Inbound and Outbound Calls Module 11: Active Listening and Managing Tough Callers Module 12: Managing Interoffice Calls and Voicemail Module 13: Problem Solving over the Phone Module 14: Intra Organisation Dealings Module 15: Measuring Customer Service CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about Customer Service is advised to take this Customer Complaint Handler course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this Customer Service course. Career path After completing this Customer Complaint Handler course, start your career or begin the next phase of your career as: Customer Service Representative: $30,000 - $45,000 Customer Support Specialist: $35,000 - $55,000 Complaints Resolution Officer: $40,000 - $60,000 Call Center Agent: $28,000 - $40,000 Client Relations Coordinator: $35,000 - $50,000 Customer Experience Associate: $32,000 - $48,000 Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Unleash the power of Workplace Communication Management for enhanced productivity and teamwork. Elevate your career with essential communication skills.

With NASM’s Home Gym Design Specialization, fitness professionals will be able to provide additional value to their clients by helping them reach their fitness goals through the preparation, planning, and installation of a home gym. Fitness professionals will learn about the long-term benefits of a home gym, how to plan and manage the installation process, layout strategies, and ways to monetize design services.  Home gyms are the future – become an expert gym designer with NASM.

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

This Employee Training Responsibilities course delves into the theoretical frameworks that guide effective coaching, communication, and conflict resolution, providing a robust understanding of how to manage and develop a diverse workforce.

Managing Change as a Project Manager This course will provide you with a quick overview of the key elements of organizational and people change management. Change happens and as project managers, we are considered the change agents. Project managers need to understand it and manage it as an integral part of their projects. Without appropriate change management, projects may produce the specified product, service, or result within the constraints of cost, schedule, and quality but not the expected business results. The true success of a project is not only measured at the end of the project, but also at the end of its life cycle when the business case can be validated. This course will provide you with a quick overview of some of the key elements of organizational and people change management. What you will Learn In this course, you will learn to: Assess the size and impact of change Understand the phases of change Identify the six risk factors of change Earn the commitment of change sponsor Identify the model for communication for effective change Benefits Understanding change management will provide you with the following benefits: Knowing when and to what degree to include change management in your project The ability to communicate its urgency and need and have sponsors include it in the project budget Finding and assigning competent change management experts on your projects Creating an environment that will be more receptive to the coming change Ensuring impactful communication strategies are in place that address all areas at risk The recognition as the project manager with the reputation of being able to draw deep business results

Para quién es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interés en la pintura profesional Requisito de entrada: Este curso está disponible para todos los estudiantes, de todos los antecedentes académicos. Los estudiantes deben tener 16 años o más para realizar la calificación. Se requiere una buena comprensión del idioma inglés, aritmética y TIC para asistir a este curso. Evaluación: Este curso no implica ninguna prueba de MCQ. Los estudiantes deben responder las preguntas de asignación para completar el curso, las respuestas serán en forma de trabajo escrito en PDF o en Word. Los estudiantes pueden escribir las respuestas en su propio tiempo. Una vez que se envían las respuestas, el instructor verificará y evaluará el trabajo. Proceso de dar un título: Después de completar y aprobar el curso con éxito, podrá obtener un Certificado de Logro Acreditado. Los certificados pueden obtenerse en copia impresa a un costo de £39 o en formato PDF a un costo de £24. Por qué elegirnos? Materiales de estudio de e-learning accesibles, atractivos y de alta calidad; Videos tutoriales / materiales de los principales expertos de la industria; Estudia en una plataforma de aprendizaje en línea avanzada y fácil de usar; Sistemas de examen eficientes para la evaluación y el resultado instantáneo; La calificación acreditada reconocida internacionalmente y en el Reino Unido; Acceda al contenido del curso en dispositivos móviles, tabletas o computadoras desde cualquier lugar en cualquier momento; El beneficio de solicitar la tarjeta de descuento extra de NUS; Asistencia 24/7 por correo electrónico. Trayectoria profesional: Después de completar este curso, podrá desarrollar conocimientos y habilidades precisas con la confianza adecuada para enriquecerse y alegrar su carrera en el mercado laboral relevante. Módulo Uno: Primeros Pasos 00:05:00 Módulo Dos: El Panorama General 00:10:00 Módulo Tres: Entendiendo los Obstáculos en la Comunicación 00:15:00 Módulo Cuatro: Habilidades Para-verbales de Comunicación 00:10:00 Módulo Cinco: Comunicación No-Verbal 00:15:00 Módulo Seis: Hablando Como una Estrella 00:10:00 Módulo Siete: Habilidades de Escucha 00:15:00 Módulo Ocho: Formulando Buenas Preguntas 00:10:00 Módulo Nueve: Indagación Apreciativa 00:10:00 Módulo Diez: Dominando el Arte de la Conversación 00:10:00 Módulo Once: Habilidades Comunicacionales Avanzadas 00:10:00 Módulo Doce: Cierre 00:05:00 Evaluación Presente su tarea 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Dementia Awareness diploma Designed to help any staff who works in a health or social care environment with people suffering from dementia, the Dementia Awareness Diploma explains the umbrella syndrome that also includes associated conditions like Alzheimer's disease. Staff that are new to the subject can use this course to gain an introduction whereas experienced staff can use this course to refresh what they have learnt or update their knowledge. Taking care of an individual who displays symptoms of dementia is a challenging task and it becomes even harder if the person taking care does not fully comprehend the condition. Keeping this in mind, the course has been prepared to impart basic information regarding the various types of dementia, its causes and the common risk factors that cause the development of this condition in an individual. A detailed insight into the various types of dementia, the nature and characteristics of dementia and also the methods to prevent as well as manage this appalling condition is provided by the Dementia Awareness Diploma. This comprehensive course touches all bases from the various categories to the latest research being done about the causes and also the potential ways in which the risk of dementia can be lessened. In order to have an effective communication with those who suffer from dementia, you must be respectful, and empathetic and have a complete understanding of the various effective communication strategies. To continue to have meaningful communication through all the stages of dementia, you need to be adaptable. During the course of the Dementia Awareness Diploma Course, you will learn how to do this and how to succeed even in the most challenging of situations where communication is deemed very difficult. What you will learn 1: About dementia 2: Treatments 3: Living well 4: Planning ahead 5: Services for people with dementia 6: Support for carers Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

In the ever-evolving landscape of UK business, staying ahead is not just an advantage but a necessity. The Ultimate Business Mastery Bundle is your strategic toolkit to navigate the contemporary challenges facing businesses today. From intricate financial analyses to streamlined administrative practices, the Ultimate Business Mastery course empowers you with a diverse skill set to excel in the dynamic world of business. The Ultimate Business Mastery Bundle Consists of the following Premium courses: Course 01: Administration : Office Administration Course 02: Business Finance Course 03: Business Analysis Level 3 Course 04: Business Law Course 05: Budget Analysis and Financial Report Building Course 06: Payroll (UK Payroll System, Payee, Tax, NI, Pension) Course 07: Retail Management Course 08: Data Analysis & Forecasting Course 09: Microsoft Excel & Accounting Training Course 10: Financial Analysis Methods Course 11: Business Administration and Financial Management Level 2 Certification Course 12: Economics Level 2 Diploma Course 13: Administrative Management Course 14: Quality Management Course 15: Complete Customer Service and Communication Skills at QLS Level 3 Course 16: Communication and Organisational Skills Course 17: Level 3 Purchasing & Procurement Course 18: Advanced Tax Accounting Course 19: Business English and Communication Skills Course 20: Learn Microsoft Word, PowerPoint & Outlook In 90 Minutes! 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Effective Communication Skills Diploma Course 02: Business Networking Skills Course 03: Influencing and Negotiation Skills Course 04: Delegation Skills Training Course 05: Time Management Course 06: Leadership Skills Training Course 07: Decision Making and Critical Thinking Online Course Course 08: Emotional Intelligence and Social Management Diploma Course 09: Assertiveness Skills Course 10: Touch Typing Complete Training Diploma Learning Outcomes: Upon completion of The Ultimate Business Mastery bundle, you should be able to: Navigate complex financial landscapes with proficiency in Business Finance. Analyse and interpret business data, fostering Data Analysis and forecasting expertise. Demonstrate mastery in administrative functions through Office Administration skills. Develop an in-depth understanding of Business Law and its implications. Implement effective communication strategies with enhanced Customer Service skills. Cultivate advanced proficiency in Microsoft Excel for efficient financial reporting. As businesses grapple with the complexities of post-pandemic recovery, our course tackles the key issues head-on. Dive deep into Business Finance, Budget Analysis, and Payroll intricacies. Equip yourself with the expertise needed to master Retail Management and Data Analysis, preparing you to make real-time data-driven decisions. With a focus on Quality Management and Administrative Efficiency, the Ultimate Business Mastery bundle is your gateway to ensuring operational excellence in any professional environment. Elevate your career with a suite of skills that are not just relevant but crucial in today's competitive business landscape. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring business professionals seeking a well-rounded skill set. Entrepreneurs looking to enhance their business acumen. Individuals aiming to advance their career in administration and finance. Professionals interested in mastering data-driven decision-making. Those wanting to stay abreast of the latest business laws and regulations. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Ultimate Business Mastery Bundle course, all you need is - A smart device A secure internet connection And a keen interest in Business Career path Financial Analyst: •35,000 - •45,000 per annum Retail Manager: •25,000 - •40,000 per annum Business Administrator: •22,000 - •35,000 per annum Data Analyst: •30,000 - •45,000 per annum Procurement Specialist: •28,000 - •40,000 per annum Quality Assurance Manager: •35,000 - •50,000 per annum Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Sales and Marketing: Sales and Marketing Training Do you wish to master the sales and marketing diploma abilities to deliver the greatest potential outcome? We have prepared a very special sales and marketing diploma that can meet your interest. Multi-level marketing foundations are covered in this sales and marketing diploma, along with an overview. Sales tactics, team motivation, and sales concepts are all covered in this sales and marketing diploma. In addition, the sales and marketing diploma covers lead generation and prospecting techniques as well as training in face-to-face sales techniques. As a sales manager, this sales and marketing diploma also helps you develop your basic soft skills and body language. This sales and marketing diploma goes into detail about communication strategies, negotiation tactics, and internet marketing. So, without further delay, unlock your potential with our sales and marketing diploma! Main Course: Sales and Marketing Free Courses are included in this Sales and Marketing: Sales and Marketing Course Course 01: CRM Course 02: Negotiation Skills Special Offers of this Sales and Marketing: Sales and Marketing Course This Sales and Marketing Course includes a FREE PDF Certificate. Lifetime access to this Sales and Marketing Course Instant access to this Sales and Marketing: Sales and Marketing Course Get FREE Tutor Support from Monday to Friday in this Sales and Marketing: Sales and Marketing Course [ Note: Free PDF certificate as soon as completing the Sales and Marketing: Sales and Marketing course] Sales and Marketing: Sales and Marketing Training Industry Experts Designed this Sales and Marketing: Sales and Marketing Course into 14 detailed modules. Detailed course curriculum of the Sales and Marketing: Sales and Marketing Course: Module 1: Marketing Basics Module 2: Multi-level Marketing Module 3: Sales Fundamental Module 4: 10 Sales Secrets Module 5: Motivating Sales Team Module 6: In-person Sales Module 7: Prospecting and Lead Generation Module 8: Coaching Salespeople Module 9: Basic Soft Skills Module 10: Basics of Body Language as Sales Manager Module 11: Communication Strategies Module 12: Internet Marketing Module 13: Negotiation Skills Module 14: Social Media Marketing Assessment Method Sales and Marketing: Sales and Marketing After completing each module of the Sales and Marketing: Sales and Marketing, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Sales and Marketing: Sales and Marketing After completing the MCQ/Assignment assessment for this Sales and Marketing: Sales and Marketing course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Sales and Marketing: Sales and Marketing Training The Sales and Marketing: Sales and Marketing is open to anyone with a strong desire to study sales and marketing. Requirements Sales and Marketing: Sales and Marketing Training Students who intend to enrol in this Sales and Marketing: Sales and Marketing course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Sales and Marketing: Sales and Marketing Training This Sales and Marketing: Sales and Marketing will enable you to confidently grasp knowledge and abilities to advance your career in the appropriate field of work. Certificates Certificate of completion Digital certificate - Included