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Keep your drivers informed, compliant, and confident behind the wheel. Toolbox Talks are designed to improve driver knowledge, reduce risks, and support ongoing transport compliance. Each course tackles real-world challenges with clear, practical guidance drivers can apply immediately. 📲 24/7 online access for 3 months – start anytime, on any device!
In today’s fast-paced business landscape, understanding governance and risk management practices is not just a choice; it’s a necessity. The Governance and Risk Management Practices Course is designed to help professionals grasp the essential principles and strategies involved in managing risks while maintaining robust governance structures. Whether you’re already in a leadership role or aiming to strengthen your decision-making abilities, this course provides the knowledge to help you navigate the complexities of risk and governance frameworks effectively. It delves into key concepts, such as assessing risk exposure, developing control measures, and making informed decisions that drive organisational success. This course focuses on equipping you with the tools and insights to anticipate potential risks and understand the importance of governance within any business environment. By engaging with a structured and insightful curriculum, you will become adept at identifying and addressing risks, ensuring your organisation remains resilient in the face of challenges. With clear explanations, relevant case studies, and an emphasis on practical methodologies, the course offers a streamlined approach to managing risks while adhering to governance standards. Stay ahead of the curve, and safeguard your business with the strategies you’ll learn from this essential course. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Corporate Governance Module 02: Governance Structures and Mechanisms Module 03: Transparency, Disclosure and Ethics Module 04: Corporate Governance in ESG Module 05: Introduction to Risk Management Module 06: Risk and Types of Risk Module 07: Risk Management Process Module 08: Compliance and Ethics Module 09: Compliance Audit Learning Outcomes: Gain in-depth knowledge of corporate governance and its importance. Understand the structures and mechanisms that underpin corporate governance. Explore the ethical aspects of transparency and disclosure in business. Grasp the significance of corporate governance in the context of ESG. Identify and assess various types of risks that can impact businesses. Learn the ins and outs of risk management, compliance, and ethical auditing. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring business leaders Risk management professionals Compliance officers Corporate governance enthusiasts ESG-focused individuals Business students Professionals looking to enhance their knowledge Anyone interested in corporate ethics and transparency Career path Risk Manager Compliance Officer Corporate Governance Analyst ESG Specialist Business Consultant Corporate Ethics Auditor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
From fishing boats off the coast of Cornwall to international shipping lanes through the English Channel, the rules of the sea matter more than ever. The UK Maritime Law Course gives you a solid understanding of the legal ropes that govern life at sea — from contracts and cargo to pollution and piracy. Whether you're interested in shipping regulations, marine insurance, or ship registration, this course explains the essentials in plain English, without dragging you into stormy legal jargon. Designed for those with a sharp eye for legal detail and a curiosity about maritime affairs, this online course covers everything from historic admiralty principles to today’s shipping legislation. You'll get clear, structured insights into laws that affect shipowners, insurers, crew, and port authorities — all from the comfort of your own screen. It’s sharp, straight-talking, and built to fit the pace of the shipping industry — fast, focused, and always moving. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Maritime Law Module 02: Admiralty Jurisdiction and Practice Module 03: Carriage of Goods by Sea Module 04: Marine Insurance Module 05: Maritime Labour Law Module 06: Marine Environmental Law Module 07: Ports, Infrastructure, and Logistics Module 08: Dispute Resolution in Maritime Law Learning Outcomes: Analyse maritime legal frameworks for effective industry compliance. Navigate complex disputes in the maritime sector with precision. Demonstrate expertise in the regulations governing marine insurance. Implement labour laws specific to the maritime industry seamlessly. Evaluate environmental implications of maritime activities for sustainable practices. Manage ports, infrastructure, and logistics in accordance with legal standards. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Legal professionals aspiring to specialise in maritime law. Shipping industry professionals seeking legal expertise. Environmentalists interested in maritime environmental regulations. Logistics and port management professionals. Insurance professionals focusing on marine insurance. Individuals looking to enhance their legal knowledge in the maritime domain. Those interested in a career at the intersection of law and the sea. Maritime enthusiasts eager to understand the legal intricacies of the industry. Career path Maritime Lawyer Shipping Compliance Officer Marine Insurance Specialist Environmental Regulations Analyst Port and Logistics Manager Dispute Resolution Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Fraud isn’t just a threat—it’s a costly nuisance that keeps evolving. The Fraud Detection and Prevention Insights Course offers a sharp and timely perspective into how fraud manifests across various sectors, and what can be done to stop it in its tracks. Learners are guided through emerging patterns, warning signs, and the strategic thinking used to analyse suspicious activity with precision. It’s not about ticking off tasks—it’s about understanding the game fraudsters play. Whether you’re responsible for protecting sensitive data or you're simply tired of second-guessing red flags, this course delivers clarity without fluff. With focused insights into fraudulent tactics, digital security weaknesses, and decision-making techniques, you’ll build confidence in identifying problems before they snowball. No drama, no jargon—just straight-talking knowledge from experts who’ve seen it all. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: An Overview of Fraud Module 02: Types of Fraud Module 03: Banking Frauds Module 04: Fraud Prevention Module 05: Fraud Detection Module 06: Fraud Evidence Module 07: Fraud Response Module 08: Fraud Investigations Module 09: Bribery Module 10: Laws & Legislation and Court Room Learning Outcomes: Identify various fraud types for proactive prevention. Implement effective strategies to detect and investigate banking frauds. Analyse and present compelling fraud evidence in legal contexts. Develop a robust response plan to mitigate the impact of fraud. Navigate bribery challenges through informed decision-making. Demonstrate a comprehensive understanding of relevant laws and legislation. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Finance professionals seeking fraud expertise. Law enforcement personnel focusing on financial crimes. Risk management specialists enhancing fraud prevention skills. Legal professionals involved in fraud-related cases. Auditors aiming to strengthen fraud detection capabilities. Compliance officers ensuring adherence to anti-fraud measures. Corporate investigators tackling internal fraud challenges. Students pursuing a career in fraud detection and prevention. Career path Fraud Analyst Financial Investigator Compliance Officer Forensic Accountant Risk Management Specialist Banking Security Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
The Principles of Child Playwork Course provides a unique opportunity to delve into the essential aspects of child playwork, exploring the ways in which play impacts a child’s development. This course focuses on the underlying theories and principles of play, examining its role in fostering emotional, cognitive, and social growth. You’ll gain insights into the importance of play within various settings and its influence on children’s wellbeing, allowing you to build a deep understanding of how play can be integrated into children’s daily lives. Throughout this course, you’ll also explore the varied approaches to supporting play in different contexts, from early childhood to school-age settings. The content is designed to equip you with the knowledge of key play theories and provide a strong foundation for understanding the role of a playworker. By the end of the course, you’ll be able to critically assess play-based activities, ensuring they are engaging, educational, and meet the developmental needs of children. Perfect for anyone looking to understand the value of play and its impact, this course will help you connect theory to practice in an accessible, straightforward way. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Principles of Child Playwork Module 01 : Introduction to Child Playwork Module 02 : Playwork and Playworkers Module 03 : Educational and Learning Benefits of Playwork Module 04 : Economic and Social Benefits of Playwork Module 05 : Health and Well-Being Benefits of Playwork Module 06 : Developmental Benefits of Playwork Module 07 : Negative Impact of Play Deprivation Module 08 : Designing Play Spaces Module 09 : Health and Safety Management in Playwork Learning Outcomes: Analyze the core principles of Child Playwork for effective implementation. Explore the diverse benefits of Playwork in education and learning processes. Evaluate the economic and social impacts of Playwork on communities. Promote health, well-being, and holistic development through play interventions. Demonstrate expertise in designing safe and stimulating play spaces. Implement robust health and safety management practices within Playwork contexts. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Playworkers seeking a comprehensive understanding of Child Playwork. Educators and childcare professionals aiming to enhance play-based learning. Parents keen on creating enriching play environments for their children. Social workers and community workers interested in child development through play. Recreation and leisure professionals looking to specialize in Child Playwork. Health professionals eager to integrate play for holistic child well-being. Policy-makers and advocates focused on advancing children's rights through play. Students and researchers exploring the multifaceted aspects of Child Playwork. Career path Playworker in Community Centers Play Coordinator in Educational Settings Child Development Consultant Play Advocate in Social Welfare Organizations Play Space Designer and Consultant Health and Safety Officer in Playwork Settings Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
