25931 Courses in Cardiff delivered Online

About this Training Course This 3 full-day course will provide insights into many aspects of operating the modern refinery as a business. This will include technical information on refining processes, crude oils and processing options, the place of the refinery in the value chain, refinery cost structure and management, optimization and profit margin, energy and oil loss reduction. This course will also address important management tools and techniques used for economic evaluations in refineries including future trends. This course will include presentations, simulations, a trading game, and exercises. This is an interactive session where participants can propose relevant topics upfront to discuss during class. This course can be further tailored for inexperienced or experienced personnel. Further customization can also include addressing a specific refinery, plant or unit. The option for post-course consultancy or help-desk support is also available. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives By participating in this highly intensive course, participants will be able to: Understand the main functions in refining processes, configurations and its operating characteristics Analyse the choice of crude, processing options and desired products and product quality parameters Closely review refinery economics and planning, margins, costing & valuation including trading Apply the methodology of refinery optimization and product improvement Gain an application of analytical tools to refinery management, supply chain and their economic drivers Appreciate the current challenges, opportunities and future trends impacting the refining industry Target Audience This course will benefit all refinery technical personnel, operations' process engineers and process managers, technical services engineers and managers, refinery planners, newly-hired refinery personnel and current semi-technical personnel who require introductory training to acquire the broader perspective of refinery economics and supply. Course Level Basic or Foundation Trainer Your expert course leader is a passionate world-class expert with 35 years of international experience in Crude Oil, Refinery Planning and Masterplanning, Process Modelling, LP Modelling and Optimization Best Practices. He has a sound understanding of refinery processes and economics. After retiring from Shell in 2020, he is now a principal consultant for Crude Oil & Refinery Modelling. He enjoys dealing with challenging technical problems and opportunities to deliver value through practical solutions. He has a hands-on mentality, is flexible and builds strong relationship with clients. During his career, he coached many engineers and delivered countless inhouse and external courses on crude oil, hydrocracking and general refinery processes and economics at the Shell Open University and many other client locations. He authored and co-authored several publications and presentations at international conferences and has three patents to his name. He understands how to deliver outstanding services in sometimes difficult cultural and commercial situations, having worked for clients around the world. He works effectively in multi-disciplinary teams, has strong analytical and problem-solving skills as well as excellent consulting, facilitation and interpersonal and multilingual skills. He has an MSc in Chemical & Agricultural Engineering (cum laude) and a BSc in Chemical & Agricultural Engineering from the University Ghent, Belgium. He is currently the Principal Consultant for Crude Oil & Refinery Modeling at Petrogenium, the international, independent, technical consultancy in oil refining, petrochemicals, oil & gas production & renewable resources. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Level 7 Diploma (FREE QLS Endorsed Certificate) | 10 CPD Courses + 10 Certificates | CPD Accredited | Lifetime Access

Get ready for an exceptional online learning experience with the Retail Management, Store Assistant, Supply Chain Management & Merchandising t bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Retail Management & Supply Chain Management package is dynamic, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Retail Management & Supply Chain Managementpackage has something for everyone. As part of the SEO & Digital Marketing, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Retail Management, Store Assistant, Supply Chain Management & Merchandising t bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Retail Management, Store Assistant, Supply Chain Management & Merchandising t CPD-accredited courses: Course 01: Store Assistant Course 02: Inventory Management Course 03: Retail Management Course 04: Certificate in Purchasing and Procurement Course 05: Supply Chain Management Course 06: Purchase Ledger Course 07: Merchandising Course 08: Visual Merchandising Diploma Course 09: Operations Management Course 10: Product Management Course 11: Warehouse Safety Course 12: Fashion Store Assistant Course 13: Financial Management Course 14: Fundamentals of Business Analysis Course 15: Xero Accounting and Bookkeeping Online Course 16: Customer Relationship Management Course 17: Sales Skills Course 18: Strategic Planning and Analysis for Marketing Course 19: Career Development Plan Fundamentals Course 20: CV Writing and Job Searching What will make you stand out? Upon completion of this online Retail Management, Store Assistant, Supply Chain Management & Merchandising t bundle, you will gain the following: CPD QS Accredited Proficiency with this Retail Management & Supply Chain Managementbundle After successfully completing the Retail Management & Supply Chain Managementbundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials in this Retail Management & Supply Chain Managementbundle The online test with immediate results You can study and complete the Retail Management & Supply Chain Managementbundle at your own pace. Study for the Retail Management & Supply Chain Managementbundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Retail Management, Store Assistant, Supply Chain Management & Merchandising t bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Retail Management & Supply Chain Managementbundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Retail Management, Store Assistant, Supply Chain Management & Merchandising t, a rich anthology of 30 diverse courses. Our experts handpick each course in the Retail Management & Supply Chain Managementbundle to ensure a wide spectrum of learning opportunities. This Retail Management & Supply Chain Managementbundle will take you on a unique and enriching educational journey. The Retail Management, Store Assistant, Supply Chain Management & Merchandising tbundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill Retail Management, Store Assistant, Supply Chain Management & Merchandising tset, the Retail Management & Supply Chain Managementbundle offers you the flexibility and convenience to learn at your own pace. Make the Retail Management & Supply Chain Managementpackage your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Retail Management, Store Assistant, Supply Chain Management & Merchandising bundle is perfect for: Aspiring Retail Managers: Individuals aiming to start or enhance a career in retail management by gaining comprehensive insights into store operations, supply chain logistics, and merchandising. Store Assistants and Supervisors: Employees currently working in retail positions who seek to advance their knowledge and skills to move into higher roles within the retail sector. Supply Chain Beginners: Newcomers to the supply chain field who are interested in understanding the dynamics of logistics and supply chain management in the context of retail. Merchandising Professionals: Those involved in product promotion and placement who want to deepen their understanding of merchandising strategies within retail environments. Career Changers: Individuals looking to transition into the retail industry from other sectors, seeking a solid foundation in retail management and operations. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Retail Management, Store Assistant, Supply Chain Management & Merchandising course completion, you can expect to: Store Manager Supply Chain Analyst Retail Buyer Merchandise Planner Logistics Coordinator Operations Manager Visual Merchandiser Sales Analyst Human Resources Manager for Retail E-commerce Manager Certificates CPD Certificates Digital certificate - Included

Feeling Stuck in Your Career? The HR Management: Office Administration & Talent Management Bundle is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the HR Management, Office Administration & Talent Management bundle provides an engaging learning experience, helping you learn skills across various disciplines. With HR Management: Office Administration & Talent Management Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The HR Management, Office Administration & Talent Management bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the HR Management: Office Administration & Talent Management bundle on your job life and career growth! This HR Management: Office Administration & Talent Management Bundle Comprises the Following CPD Accredited Courses: Course 01: Office Administration Course 02: Complete Guide to HR System Course 03: HR - Human Resource Administrator Training Course 04: Talent Management Level 3 Course 05: Resourcing and Managing Talent Course Course 06: Workplace Productivity Training Course 07: Team Management Course 08: HR Management Level 3 Course 09: Talent Management & Employee RetentionTechniques Course 10: Key Performance Indicators Professional Course 11: Paralegal Training Course 12: Stakeholder Management Course 13: Deliver Customer Service in a Business Environment Course 14: Organisation & People Management Course 15: Equality, Diversity and Discrimination Course 16: Cross-Cultural Awareness Training Course 17: Conflict Resolution Course 18: Corporate Risk And Crisis Management - Online Course Course 19: Communicate and Work With People From Other Culture Course 20: Compliance & Business Risk Management Course 21: Internal Audit Skills Diploma Course 22: UK Tax Accounting Course 23: Business Law & Commercial Law Course 24: Diversity Training - Online Course Course 25: Quality Management Course 26: Career Development Plan Fundamentals Course 27: CV Writing and Job Searching Course 28: Learn to Level Up Your Leadership Course 29: Networking Skills for Personal Success Course 30: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online HR Management: Office Administration & Talent Management Bundle, you will gain the following: CPD QS Accredited Proficiency with this HR Management, Office Administration & Talent Management Bundle After successfully completing the HR Management, Office Administration & Talent Management bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this HR Management, Office Administration & Talent Management Bundle The online test with immediate results You can study and complete the HR Management, Office Administration & Talent Management bundle at your own pace. Study for the HR Management, Office Administration & Talent Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. The HR Management: Office Administration & Talent Management bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the HR Management, Office Administration & Talent Management bundle, a comprehensive, complete collection of 30 courses. Each course in the HR Management, Office Administration & Talent Management bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the HR Management, Office Administration & Talent Management bundle offers the flexibility and convenience to learn at your own pace. Make the HR Management, Office Administration, & Talent Management package your trusted partner in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The HR Management: Office Administration & Talent Managementis perfect for: Expand your knowledge and skillset for a fulfilling career with the HR Management, Office Administration & Talent Management bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the HR Management, Office Administration & Talent Management bundle. Discover your passion or explore new career options with the diverse learning opportunities in the HR Management, Office Administration & Talent Management bundle. Learn on your schedule, in the comfort of your home - the HR Management, Office Administration & Talent Management bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the HR Management, Office Administration & Talent Management bundle. Certificates CPD Certificates Digital certificate - Included

Level 5 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

PMI® Authorized PMP® Exam Preparation is a four-day course which will help delegates to build on their knowledge in every area of project and program management skill development. This certification positions learners to successfully complete the Project Management Professional (PMP)® examination.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for all project managers and project team leaders. This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Team Leadership techniques. Project success depends on choosing, motivating, and leading the project team. This course focuses on improving the project manager?s human resource expertise, from initial planning through project closure. Participants will apply all course principles to a work-related case study taken directly from their work environment. At course completion, students will be able to develop a human resource plan, acquire optimal team members, develop and motivate team members, and manage team members to accomplish project goals. NOTE: This course will earn you 14 PDUs. 1 - Project Teams Overview Project Human Resource Management Project Human Resources Management Processes Case Study Selection 2 - Develop Human Resource Plan Plan Human Resource Management Roles and Responsibilities Project Organizational Chart Staffing Management Plan Resource Histogram 3 - Acquire Project Team Acquire Project Team Overview Multi-Criteria Decision Analysis Acquire Contract Resources Optimize Virtual Teams Best Practices Social Identity Theory Virtual Teams and Social Identity Theory Team Building Activities for Virtual Teams Cultural Diversity Individualism and Communitarianism Perspectives of Time and Space Fate and Personal Responsibility Face and Saving Face Body Language Create Resource Calendars 4 - Develop Project Team Develop Project Team Overview Ground Rules Form, Storm, Norm, Perform, Adjourn Team Building Team Building ? Personality Profiles Collaborative, Delphi, Majority and Plurality Decision Making Recognition and Rewards Expectancy Theory Maslow?s Hierarchy Of Needs Operant Conditioning Team Performance Assessment 5 - Manage Project Team Manage Project Team Overview Performance Problems Challenging Stakeholders Stress Management Conflict Management and Resolution Views of Conflict Sources of Project Management Conflict Conflict Resolution Survey Conflict Resolution Techniques Additional course details: Nexus Humans Project Team Leadership training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Project Team Leadership course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Getting Started The ILM Level 3 Leadership and Management course is perfect for individuals who have management responsibilities but lack formal training and are committed to enhancing their skills. The course is especially beneficial for team leaders looking to advance to the next management level and managers who must guide their teams through organisational changes, budget reductions, or other challenging situations. With this ILM Level 3 Leadership and Management course, you will develop leadership skills, improve decision-making capabilities, hone management techniques, enhance team performance, and gain a deeper understanding of organisational behaviour. The course will also provide opportunities for practical application of skills in real-world scenarios and open doors to further career advancement. You will have the flexibility to tailor your learning experience to align with your career aspirations and professional development goals through an extensive selection of units. Key Benefits For Learners Acquire a range of management skills and apply them in your current role Strengthen your leadership capabilities to inspire and empower teams, and skilfully navigate relationships Elevate your leadership and management proficiency by leveraging your personal knowledge, values, and driving force For Organisations Effective and confident First line managers Better relationships and healthy communication within teams Proven skills: Managers will demonstrate the ability to apply their new skills to drive success in your organisation Equip your managers with the tools to continuously develop their own skills and abilities Career Pathways The ILM Level 3 Leadership and Management can open many career pathways including, but not limited to: Team Leader, with an estimated average salary of £30,051 per annum Supervisor, with an estimated average salary of £33,000 per annum Shift Manager, with an estimated average salary of £35,216 per annum Project Officer, with an estimated average salary of £36,451 per annum About Awarding Body Institute of Leadership & Management (ILM) is a professional body that helps people worldwide improve their leadership capabilities and advance their careers. All ILM qualifications are awarded by The City and Guilds of London Institute, founded in 1878 and incorporated into the Royal Charter. ILM qualifications are regulated and approved by Ofqual, the governing body for qualifications in the UK. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 6 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by ILM-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies ILM Membership - You will receive 12 months of the Institute of Leadership & Management membership, bringing access to a wealth of resources to support your leadership development. ILM Digital credentials - Validate your skills and share achievements anywhere, anytime using Digital Credentials Assessment For each module you study, you will complete a written assignment of 2000 to 2500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your ILM-approved tutor. Entry Requirements ILM Level 3 Leadership and Management is designed for new aspiring team leaders, which gives an in-depth introduction to the role and responsibilities of a team leader. To be eligible for this course, you must: Be 18 years of age and over Have considerable work experience as a team leader or supervisor or a similar role Possess the ability to complete the Level 3 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression Successful learners may progress to a range of qualifications including the following: ILM Level 3 Certificate in Coaching and/or Mentoring ILM Level 3 Certificate or Diploma in Facilities Management ILM Level 3 Certificate in Enterprise and Entrepreneurship ILM Level 4 Award, Certificate or Diploma in Leadership and Management Why gain a ILM Qualification? The Level 3 Award in Leadership and Management is ideal for individuals with management responsibilities who need formal training and are serious about developing their abilities. The course is made up of a wide range of units covering core management skills - such as understanding how to organise and delegate - plus skills in communication, team leadership, change, innovation and managing people and relationships. This flexibility in unit choice allows the course to be tailored to meet the needs of the individual and employer. Successful completion of the course could lead you to progression to a range of qualifications including: ILM Level 3 Certificate or Diploma in Leadership and Management ILM Level 3 Certificate in Coaching and Mentoring ILM Level 4 Award, Certificate or Diploma in Leadership and Management ILM graduates achieve remarkable things: An impressive 70,000 people take ILM qualifications every year, with 93% of employers agreeing that their managers improved after completion. ILM Membership - All ILM learners receive a minimum of 12 months membership of the Institute of Leadership & Management, bringing access to a wealth of resources to support their leadership development ILM Digital credentials - Validate skills and share achievements anywhere, anytime using Digital Credentials Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Managing Risk in the Workplace Reference No : 8600-403 Credit : 3 || TQT : 30 UNIT2- Developing People in the Workplace Reference No : 8600-405 Credit : 5 || TQT : 50 UNIT3- Understanding Performance Management Reference No : 8600-323 Credit : 2 || TQT : 20 UNIT4- Understand How to Lead Effective Meetings Reference No : 8600-328 Credit : 2 || TQT : 20 UNIT5- Leading and Motivating a Team Effectively Reference No : 8600-341 Credit : 2 || TQT : 20 UNIT6- Developing Own Leadership Capability Using Action Learning (Diploma only) Reference No : 8600-342 Credit : 10 || TQT : 100 UNIT7- Understanding Change in the Workplace Reference No : 8600-209 Credit : 2 || TQT : 20 UNIT8- Developing Yourself as an Effective Team Member Reference No : 8600-230 Credit : 3 || TQT : 30 UNIT9- Managing Equality and Diversity in Own Area Reference No : 8600-402 Credit : 4 || TQT : 40 UNIT10- Understanding Innovation and Change in an Organisation Reference No : 8600-301 Credit : 2 || TQT : 20 UNIT11- Planning Change in the Workplace Reference No : 8600-302 Credit : 2 || TQT : 20 UNIT12- Giving Briefings and Making Presentations Reference No : 8600-307 Credit : 2 || TQT : 20 Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Level 4 & 5 QLS Diploma | QLS Hard Copy Certificate Included | FREE 5 CPD Courses & PDF Certificates | Lifetime Access

Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access