639 Courses in Cardiff delivered Online

Assertive communication is a powerful skill that enables individuals to express their thoughts, feelings, and needs clearly and confidently, without aggression or passivity. This course is designed to help you master the art of speaking up with clarity, while fostering mutual respect in both personal and professional environments. Whether you’re aiming to enhance your leadership presence or simply improve everyday interactions, assertive communication paves the way for stronger, more productive relationships. By understanding the balance between being too passive or overly aggressive, you’ll gain the ability to communicate with poise and confidence. Through this course, you’ll gain insights into the core principles of assertiveness, learn how to set boundaries, and discover strategies for handling conflict with tact. It’s all about striking the right tone – neither too soft nor too forceful. Ideal for anyone seeking to improve their interpersonal communication, this course offers a practical approach to mastering assertiveness, fostering respect, and creating an environment where clear and honest dialogue can flourish. Prepare to embrace a more confident version of yourself, all while maintaining a sense of humour and professionalism in your conversations. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Assertiveness Skills Module 02: Building Self-Confidence Module 03: Self-Awareness and Emotional Intelligence Module 04: Effective Communication Strategies Module 05: Assertiveness in Social Situations Module 06: Assertiveness in the Workplace Module 07: Overcoming Fear and Anxiety Module 08: Self-Esteem and Assertiveness Learning Outcomes: Enhance your confidence and self-assuredness. Improve your emotional intelligence for better relationships. Master effective communication strategies. Navigate social and workplace situations assertively. Conquer fear and anxiety to boost self-esteem. Develop assertiveness for personal and professional growth. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to boost their confidence and communication skills. Professionals aiming to excel in the workplace. Anyone seeking personal growth and self-improvement. Students preparing for future career success. Those who wish to strengthen their interpersonal relationships. Individuals wanting to overcome fear and anxiety. Anyone interested in enhancing their self-esteem. Those looking to unlock the secrets of assertive communication. Career path Communication Officer Human Resources Specialist Sales and Marketing Manager Counsellor or Therapist Customer Service Representative Team Leader or Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Duration: Half-day, 1-day, or modular delivery over 2–3 sessions Target Audience: Managers, team leaders, HR professionals, and employees who want to foster trust, openness, and inclusivity within their teams or organisations. Course Objectives By the end of this course, participants will be able to: Understand the concept and importance of psychological safety. Recognise how psychological safety impacts team performance and wellbeing. Identify behaviours and practices that support or undermine psychological safety. Develop strategies to create inclusive, respectful, and open team cultures. Apply tools to encourage constructive feedback, innovation, and open dialogue. Course Outline Module 1: What is Psychological Safety? Definition and origin (Dr Amy Edmondson’s research) Why psychological safety matters: the business and human case Link between psychological safety, innovation, collaboration, and retention Misconceptions: It’s not about comfort or avoiding challenge Module 2: Assessing the Current Environment Signs of a psychologically safe vs unsafe environment Common team behaviours and leadership pitfalls Self-assessment: how psychologically safe is my team? Module 3: Building the Foundations The four stages of psychological safety: Inclusion safety Learner safety Contributor safety Challenger safety Role of trust, empathy, and emotional intelligence The leader’s role in creating safe environments Module 4: Practical Strategies to Foster Safety Encouraging open communication and constructive disagreement Creating space for risk-taking and vulnerability Responding to feedback and mistakes without blame Speaking up behaviours – how to model and support them Module 5: Embedding Psychological Safety into Team Culture Meeting practices that promote psychological safety How to give and receive feedback safely Inclusive decision-making and respectful challenge Recognising and rewarding candour and contribution Module 6: Leading with Psychological Safety Coaching conversations and active listening Managing difficult conversations and underperformance safely Supporting neurodiverse or marginalised voices Sustaining safety under pressure and during change Delivery Style Facilitated discussions and group work Role plays, reflection activities, and real-life scenarios Peer learning and action planning Optional pre-work or post-session surveys Course Materials Provided Participant workbook Psychological safety assessment toolkit Conversation starter guide Leadership checklist for building safety Personal and team action plan Optional Add-ons Team psychological safety assessments (anonymous survey) Post-course coaching or leadership debrief Co-delivery with DEI (Diversity, Equity & Inclusion) workshops Integration with feedback or team development programs

Course Duration: Half-day, 1-day, or modular delivery over 2–3 sessions Target Audience: Managers, team leaders, HR professionals, and employees who want to foster trust, openness, and inclusivity within their teams or organisations. Course Objectives By the end of this course, participants will be able to: Understand the concept and importance of psychological safety. Recognise how psychological safety impacts team performance and wellbeing. Identify behaviours and practices that support or undermine psychological safety. Develop strategies to create inclusive, respectful, and open team cultures. Apply tools to encourage constructive feedback, innovation, and open dialogue. Course Outline Module 1: What is Psychological Safety? Definition and origin (Dr Amy Edmondson’s research) Why psychological safety matters: the business and human case Link between psychological safety, innovation, collaboration, and retention Misconceptions: It’s not about comfort or avoiding challenge Module 2: Assessing the Current Environment Signs of a psychologically safe vs unsafe environment Common team behaviours and leadership pitfalls Self-assessment: how psychologically safe is my team? Module 3: Building the Foundations The four stages of psychological safety: Inclusion safety Learner safety Contributor safety Challenger safety Role of trust, empathy, and emotional intelligence The leader’s role in creating safe environments Module 4: Practical Strategies to Foster Safety Encouraging open communication and constructive disagreement Creating space for risk-taking and vulnerability Responding to feedback and mistakes without blame Speaking up behaviours – how to model and support them Module 5: Embedding Psychological Safety into Team Culture Meeting practices that promote psychological safety How to give and receive feedback safely Inclusive decision-making and respectful challenge Recognising and rewarding candour and contribution Module 6: Leading with Psychological Safety Coaching conversations and active listening Managing difficult conversations and underperformance safely Supporting neurodiverse or marginalised voices Sustaining safety under pressure and during change Delivery Style Facilitated discussions and group work Role plays, reflection activities, and real-life scenarios Peer learning and action planning Optional pre-work or post-session surveys Course Materials Provided Participant workbook Psychological safety assessment toolkit Conversation starter guide Leadership checklist for building safety Personal and team action plan Optional Add-ons Team psychological safety assessments (anonymous survey) Post-course coaching or leadership debrief Co-delivery with DEI (Diversity, Equity & Inclusion) workshops Integration with feedback or team development programs

Course Duration: Half-day, 1-day, or modular delivery over 2–3 sessions Target Audience: Managers, team leaders, HR professionals, and employees who want to foster trust, openness, and inclusivity within their teams or organisations. Course Objectives By the end of this course, participants will be able to: Understand the concept and importance of psychological safety. Recognise how psychological safety impacts team performance and wellbeing. Identify behaviours and practices that support or undermine psychological safety. Develop strategies to create inclusive, respectful, and open team cultures. Apply tools to encourage constructive feedback, innovation, and open dialogue. Course Outline Module 1: What is Psychological Safety? Definition and origin (Dr Amy Edmondson’s research) Why psychological safety matters: the business and human case Link between psychological safety, innovation, collaboration, and retention Misconceptions: It’s not about comfort or avoiding challenge Module 2: Assessing the Current Environment Signs of a psychologically safe vs unsafe environment Common team behaviours and leadership pitfalls Self-assessment: how psychologically safe is my team? Module 3: Building the Foundations The four stages of psychological safety: Inclusion safety Learner safety Contributor safety Challenger safety Role of trust, empathy, and emotional intelligence The leader’s role in creating safe environments Module 4: Practical Strategies to Foster Safety Encouraging open communication and constructive disagreement Creating space for risk-taking and vulnerability Responding to feedback and mistakes without blame Speaking up behaviours – how to model and support them Module 5: Embedding Psychological Safety into Team Culture Meeting practices that promote psychological safety How to give and receive feedback safely Inclusive decision-making and respectful challenge Recognising and rewarding candour and contribution Module 6: Leading with Psychological Safety Coaching conversations and active listening Managing difficult conversations and underperformance safely Supporting neurodiverse or marginalised voices Sustaining safety under pressure and during change Delivery Style Facilitated discussions and group work Role plays, reflection activities, and real-life scenarios Peer learning and action planning Optional pre-work or post-session surveys Course Materials Provided Participant workbook Psychological safety assessment toolkit Conversation starter guide Leadership checklist for building safety Personal and team action plan Optional Add-ons Team psychological safety assessments (anonymous survey) Post-course coaching or leadership debrief Co-delivery with DEI (Diversity, Equity & Inclusion) workshops Integration with feedback or team development programs

Telephone-Etiquette: Telephone-Etiquette Course Online Unlock Your Professional Success with Telephone-Etiquette: Telephone-Etiquette Course. Elevate Your Communication Skills Today! Are you tired of fumbling through phone conversations, unsure of how to present yourself professionally? Do you want to enhance your communication skills and leave a lasting impression on your callers? Look no further! Our comprehensive course, Telephone-Etiquette: Telephone-Etiquette Course is here to transform your phone interactions and boost your professional success. In this Telephone-Etiquette: Telephone-Etiquette Course, you will learn the fundamental principles of phone etiquette and effective communication. Learn techniques to convey your message clearly, use appropriate tone and language, and build rapport over the phone. With this Telephone-Etiquette: Telephone-Etiquette Course you will acquire the skills to leave a positive impression from greeting callers to efficiently managing their queries or concerns. This Telephone-Etiquette: Telephone-Etiquette Course will cover strategies to achieve your desired outcomes. This Telephone Etiquette course will help you learn how to remain calm, defuse tense situations, and turn negative experiences into positive outcomes. With this Telephone-Etiquette: Telephone-Etiquette Course enhance your communication within your organization through seamless interoffice calls. Discover the art of leaving clear and concise voicemail messages that effectively convey your intended message. Through this Telephone-Etiquette: Telephone-Etiquette Course equip yourself with the skills to address and correct poor telephone etiquette within your team or organization. The Telephone-Etiquette: Telephone-Etiquette Course also provides additional resources to continue your professional development. Don't miss this opportunity to excel in your telephone communication skills and make a lasting impression on your callers. Enrol in Telephone-Etiquette: Telephone-Etiquette Course today and elevate your professional interactions to new heights. Main Course: Telephone-Etiquette Course Free Courses included with Telephone-Etiquette: Telephone-Etiquette Course: Along with Telephone-Etiquette Course you will get free Communication Skills Along with Telephone-Etiquette Course you will get free Level 5 Negotiation Skills Special Offers of this Telephone-Etiquette: Telephone-Etiquette Course: This Telephone-Etiquette: Telephone-Etiquette Course includes a FREE PDF Certificate. Lifetime access to this Telephone-Etiquette: Telephone-Etiquette Course Instant access to this Telephone-Etiquette: Telephone-Etiquette Course 24/7 Support Available to this Telephone-Etiquette: Telephone-Etiquette Course Telephone-Etiquette: Telephone-Etiquette Course Online This Telephone-Etiquette: Telephone-Etiquette Course teaches all the aspects of phone etiquette and using proper phone language. The Telephone-Etiquette: Telephone-Etiquette Course describes how to eliminate phone distractions. Inbound and outbound calls are part of this Telephone-Etiquette: Telephone-Etiquette Course. Through the Telephone-Etiquette: Telephone-Etiquette Course, handling rude or angry callers. Moreover, Telephone-Etiquette course describes handling interoffice calls and voicemail messages. This Telephone-Etiquette: Telephone-Etiquette Course is helpful for correcting poor telephone etiquette and wrapping up. Who is this course for? Telephone-Etiquette: Telephone-Etiquette Course Online This Telephone-Etiquette: Telephone-Etiquette Course is perfect for students, business experts or stay-at-home parents. Requirements Telephone-Etiquette: Telephone-Etiquette Course Online To enrol in this Telephone-Etiquette: Telephone-Etiquette Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Telephone-Etiquette: Telephone-Etiquette Course. Be energetic and self-motivated to complete our Telephone-Etiquette: Telephone-Etiquette Course. Basic computer Skill is required to complete our Telephone-Etiquette: Telephone-Etiquette Course. If you want to enrol in our Telephone-Etiquette: Telephone-Etiquette Course, you must be at least 15 years old. Career path Telephone-Etiquette: Telephone-Etiquette Course Online After completing this Telephone-Etiquette: Telephone-Etiquette Course, you may be able to pursue a variety of promising career opportunities related to this Telephone-Etiquette field.

Spanish Language Masterclass Course Overview Ready to speak Spanish with confidence? The Spanish Language Masterclass is your all-in-one guide to becoming fluent in one of the world’s most widely spoken languages. This comprehensive and beginner-friendly course is designed to help you build real conversational skills, whether you're learning for travel, career advancement, or personal growth. Through step-by-step lessons, you'll explore everything from pronunciation and grammar to everyday vocabulary and useful expressions, all under the guidance of an experienced instructor. The course is completely self-paced, allowing you to learn anytime, anywhere. By the end of the course, you’ll have the confidence and skills to communicate effectively in Spanish and receive a recognised certificate to showcase your achievement. Start today and take your first step toward becoming bilingual and globally connected. Extra Included: Free Accredited Certificate Included Lifetime Access Free Student ID Card Learning Outcome Gain a solid foundation in Spanish grammar, vocabulary, and pronunciation. Understand how to use common verbs like ser, tener, and haber in different tenses. Develop practical skills for everyday conversations—talking about time, weather, shopping, and more. Master sentence structures, articles, prepositions, and conjunctions to speak fluently. Learn the use of reflexive and reciprocal verbs, indirect object pronouns, and expressions of likes/dislikes. Apply your knowledge in real-life scenarios such as describing your home, discussing routines, or expressing future plans. Grasp the differences between present, past, and future tenses with confidence. Who is this Spanish Language Masterclass Course for? This Spanish Language Masterclass is perfect for beginners and anyone looking to improve their Spanish skills. Whether you’re learning for travel, career growth, or personal enrichment, this course is designed to fit all types of learners, with flexible, self-paced lessons. Entry Requirements There are no formal entry requirements for this course. It is open to all learners, regardless of academic background or prior experience. Accredited Certification After successfully completing the course, you can get a UK and internationally accepted certificate to share your achievement with potential employers or include it in your CV. For the PDF certificate, you’ll need to pay £9.99. You can get the hard copy for 15.99, which will reach your doorstep by post.

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview: "British Sign Language (BSL) Level 1 & 2" is a comprehensive and engaging online course that introduces participants to sign language communication. With its increasing prevalence and relevance in modern society, the course aims to equip learners with the fundamental skills necessary to communicate effectively using British Sign Language. As per recent reports, the demand for sign language skills has surged significantly, making this course a valuable asset for personal and professional growth. This course holds particular significance in fostering inclusivity and breaking down communication barriers. As per a survey by the World Health Organization, around 466 million people worldwide experience disabling hearing loss. By learning BSL, participants create an inclusive environment and promote effective communication among diverse individuals.Enrol now! Key Features of the Course: The British Sign Language (BSL) Level 1 & 2 course offers numerous benefits, including a CPD certificate upon completion, 24/7 access to learning materials, and an engaging learning experience. The learning materials include video demonstrations, interactive quizzes, and exercises, ensuring an enriching and enjoyable learning journey. Who is This Course For? This British Sign Language (BSL) Level 1 & 2 course is ideal for individuals seeking to enhance their communication skills and broaden their cultural awareness. It is suitable for beginners and those with limited exposure to sign language. Professionals in education, healthcare, customer service, and social work can particularly benefit from this course by improving their ability to engage with individuals who use sign language. Learning Outcome Upon completion of British Sign Language (BSL) Level 1 & 2, learners will be able to: Master basic vocabulary and conversation patterns in British Sign Language. Confidently engage in greetings, introductions, and common everyday interactions. Ask questions and respond effectively in sign language. Describe people, animals, objects, colours, rooms, and more. Provide directions and understand simple directions. Discuss various home, work, school, hobbies, and food topics. Narrate stories and scenarios using sign language. Understand the differences between BSL and English grammar. Why Enrol in This Course: Enrolling in this British Sign Language (BSL) Level 1 & 2 courses allows learners to acquire valuable communication skills that can set them apart in personal and professional settings. This course has received top reviews, recently updated to meet current standards, and is aligned with the trending demand for inclusive communication skills. Requirements: No prior experience or specific prerequisites are required to enroll in this British Sign Language (BSL) Level 1 & 2 course. It is designed to cater to beginners and individuals with limited knowledge of sign language. Career Path: Completing this course can open doors to various career opportunities, including: Communication Support Worker: £20,000 - £30,000 Sign Language Interpreter: £25,000 - £40,000 Special Education Teacher: £24,000 - £40,000 Social Worker: £25,000 - £35,000 Customer Service Representative: £18,000 - £25,000 Healthcare Assistant: £17,000 - £25,000 Community Outreach Coordinator: £20,000 - £30,000 Certification: Upon completing the British Sign Language (BSL) Level 1 & 2 courses, participants will receive a CPD certificate, adding a valuable credential to their professional profile and showcasing their commitment to inclusive communication. It is a great way to learn the language and gain the skills to communicate with the deaf community. Enrol now! FAQ What are British Sign Language courses? British Sign Language courses teach BSL communication to students, covering signing, finger-spelling, grammar, vocabulary, and Deaf community awareness. Where can I find British Sign Language courses near me? First, look for an online course. Try the Apex Learning Course. Also, you can look at local universities, language schools, and online platforms for nearby British Sign Language courses. How long do British Sign Language courses near me usually last? Course duration varies; introductory courses can be a few weeks to months, while advanced options may span months to a year or more. What is a Level 2 Health and Social Care Course? A Level 2 Health and Social Care course is an educational program that provides foundational knowledge and skills in health and social care. It covers topics related to healthcare, social services, and interpersonal skills, preparing individuals for entry-level roles in these sectors. What Will I Learn in a Health and Social Care Level 2 Course? In a Health and Social Care Level 2 course, you will learn about basic healthcare practices, communication techniques, and the importance of supporting individuals in need. The curriculum typically includes topics like infection control, personal care, communication skills, and understanding the needs of diverse populations. What is Level 1 in British Sign Language? Level 1 in British Sign Language is an introductory course that teaches fundamental signing skills, basic vocabulary, finger-spelling, and simple conversations. It aims to provide learners with the ability to communicate in basic BSL. Course Curriculum 60 sections • 322 lectures • 08:27:00 total length •Introducing BSL: 00:05:00 •Introduction to the Course: 00:02:00 •Fingerspelling Video 1- Left- Handed A-Z: 00:04:00 •Fingerspelling Video 1- Left- Handed A-Z No Sound: 00:04:00 •Fingerspelling Video 2- Right- Handed A-Z: 00:04:00 •Fingerspelling Video 2- Right- Handed A-Z No Sound: 00:04:00 •Vocabulary 01: 00:03:00 •Vocabulary 01 No Voice: 00:03:00 •Vocabulary 02: 00:03:00 •Vocabulary 02 No Voice: 00:03:00 •Vocabulary 03: 00:04:00 •Vocabulary 03 No Voice: 00:04:00 •Common Names 01: 00:04:00 •Common Names 01 No Voice: 00:04:00 •Common Names 02: 00:04:00 •Common Names 02 No Voice: 00:04:00 •Common Names 03: 00:03:00 •Common Names 03 No Voice: 00:03:00 •Greetings and Introduction: 00:05:00 •Greetings and Introduction No Voice: 00:05:00 •Question Signs: 00:02:00 •Question Signs No Voice: 00:02:00 •Opinions BSL With Voice: 00:03:00 •Opinions BSL No Voice: 00:03:00 •Introduction Dialogue 01: 00:01:00 •Introduction Dialogue 01 No Voice: 00:01:00 •Introduction Dialogue 02: 00:01:00 •Introduction Dialogue 02 No Voice: 00:01:00 •Introduction Dialogue 03: 00:01:00 •Introduction Dialogue 03 No Voice: 00:01:00 •Introduction Dialogue 04: 00:01:00 •Introduction Dialogue 04 No Voice: 00:01:00 •Introduction Dialogue 05: 00:01:00 •Introduction Dialogue 05 No Voice: 00:01:00 •Clarification: 00:01:00 •Clarification No Voice: 00:01:00 •Taking Leave: 00:01:00 •Taking Leave No Voice: 00:01:00 •Taking Leave 01: 00:01:00 •Taking Leave 01 No Voice: 00:01:00 •Taking Leave 02: 00:01:00 •Taking Leave 02 No Voice: 00:01:00 •Taking Leave 03: 00:01:00 •Taking Leave 03 No Voice: 00:01:00 •Taking Leave 04: 00:01:00 •Taking Leave 04 No Voice: 00:01:00 •Taking Leave 05: 00:01:00 •Taking Leave 05 No Voice: 00:01:00 •Describe People: 00:03:00 •Describe People No Voice: 00:03:00 •Personal Information 01: 00:03:00 •Personal Information 01 No Voice: 00:03:00 •Personal Information 02: 00:03:00 •Personal Information 02 No Voice: 00:03:00 •Family Dialogue 01 with Voice: 00:01:00 •Family Dialogue 01 No voice: 00:01:00 •Family Dialogue 02 With Voice: 00:01:00 •Family Dialogue 02 No voice: 00:01:00 •Family Dialogue 03 With Voice: 00:01:00 •Family Dialogue 03 No Voice: 00:01:00 •Family Dialogue 04 With voice: 00:01:00 •Family Dialogue 04 No voice: 00:01:00 •Family Dialogue 05 With voice: 00:01:00 •Family Dialogue 05 No voice: 00:01:00 •Family Dialogue 06 With voice: 00:01:00 •Family Dialogue 06 No voice: 00:01:00 •Family Dialogue 07 With Voice: 00:01:00 •Family Dialogue 07 No voice: 00:01:00 •Family Dialogue 08 With voice: 00:01:00 •Family Dialogue 08 No voice: 00:01:00 •Family Dialogue 09 With voice: 00:01:00 •Family Dialogue 09 No voice: 00:01:00 •Animal and Pets 01: 00:05:00 •Animal and Pets 01 No Voice: 00:05:00 •Animal and Pets 02: 00:03:00 •Animal and Pets 02 No Voice: 00:03:00 •Describing Family Animals 01: 00:01:00 •Describing Family Animals 01 No Voice: 00:01:00 •Describing Family Animals 02: 00:01:00 •Describing Family Animals 02 No Voice: 00:01:00 •Describing Family Animals 03: 00:01:00 •Describing Family Animals 03 No Voice: 00:01:00 •Describing Family Animals 04: 00:01:00 •Describing Family Animals 04 No Voice: 00:01:00 •Describing Family Animals 05: 00:01:00 •Describing Family Animals 05 No Voice: 00:01:00 •Describing Family Animals 06: 00:01:00 •Describing Family Animals 06 No Voice: 00:01:00 •Describing Family Animals 07: 00:01:00 •Describing Family Animals 07 No Voice: 00:01:00 •Describing Family Animals 08: 00:01:00 •Describing Family Animals 08 No Voice: 00:01:00 •Describing Family Animals 09: 00:01:00 •Describing Family Animals 09 No Voice: 00:01:00 •Describing Family Animals 10: 00:01:00 •Describing Family Animals 10 No Voice: 00:01:00 •Describing Family Animals 11: 00:01:00 •Describing Family Animals 11 No Voice: 00:01:00 •Describing Family Animals 12: 00:01:00 •Describing Family Animals 12 No Voice: 00:01:00 •Weather: 00:02:00 •Weather No Voice: 00:02:00 •Transports: 00:02:00 •Transports No Voice: 00:02:00 •Transport Dialogue 01: 00:01:00 •Transport Dialogue 01 No Voice: 00:01:00 •Transport Dialogue 02: 00:01:00 •Transport Dialogue 02 No Voice: 00:01:00 •Transport Dialogue 03: 00:01:00 •Transport Dialogue 03 No Voice: 00:01:00 •Direction 01: 00:03:00 •Direction 01 No Voice: 00:03:00 •Direction 02: 00:02:00 •Direction 02 No Voice: 00:02:00 •Simple Direction Dialogue 01: 00:01:00 •Simple Direction Dialogue 01 without voice: 00:01:00 •Simple Direction Dialogue 02: 00:01:00 •Simple Direction Dialogue 02 Without Voice: 00:01:00 •Simple Direction Dialogue 03: 00:01:00 •Simple Direction Dialogue 03 without voice: 00:01:00 •Simple Direction Dialogue 04: 00:01:00 •Simple Direction Dialogue 04 without voice: 00:01:00 •Colours: 00:02:00 •Colours No Voice: 00:02:00 •Size: 00:02:00 •Size No Voice: 00:02:00 •Numerals Video 1: 0-10: 00:01:00 •Numerals Video 1: 0-11 No Voice: 00:01:00 •Numerals Video 2: 11-20: 00:02:00 •Numerals Video 2: 11-21 No Voice: 00:02:00 •Numerals Video 3: 21-30: 00:01:00 •Numerals Video 3: 21-31 No Voice: 00:01:00 •BSL Vs English Grammar: 00:02:00 •BSL Vs English Grammar No Voice: 00:02:00 •Rooms: 00:03:00 •Rooms No Voice: 00:03:00 •Objects 01: 00:04:00 •Objects 01 No Voice: 00:04:00 •Objects 02: 00:03:00 •Objects 02 No Voice: 00:03:00 •Objects 03: 00:05:00 •Objects 03 No voice: 00:05:00 •Objects Dialogue BSL object dialogue 01: 00:01:00 •Objects Dialogue BSL object dialogue 01 without voice: 00:01:00 •Objects Dialogue BSL object dialogue 02: 00:01:00 •Objects Dialogue BSL object dialogue 02 without voice: 00:01:00 •Numbers 01: 00:03:00 •Numbers 01 No Voice: 00:03:00 •Numbers 02: 00:06:00 •Numbers 02 No Voice: 00:06:00 •Using the number 01: 00:01:00 •Using the number 01 Without Voice: 00:01:00 •Using the number 2: 00:02:00 •Using the number 02 Without Voice: 00:02:00 •Using the number 03: 00:02:00 •Using the number 03 Without Voice: 00:02:00 •Days and Months Dialogue Bsl Days and Months Dialogue 01: 00:01:00 •Days and Months Dialogue Bsl Days and Months Dialogue 01 Without Voice: 00:01:00 •Days and Months Dialogue Bsl Days and Moutns Dialogue 02: 00:01:00 •Days and Months Dialogue Bsl Days and Moutns Dialogue 02 Without Voice: 00:01:00 •Days and Months Dialogue Bsl Days and Moutns Dialogue 03: 00:01:00 •Days and Months Dialogue Bsl Days and Moutns Dialogue 03 Without Voice: 00:01:00 •Home: 00:02:00 •Home No Voice: 00:02:00 •Questions and statements about Home 01 With Voice: 00:01:00 •Questions and statements about Home 01 No Voice: 00:01:00 •Questions and statements about Home 02 With Voice: 00:01:00 •Questions and statements about Home 02 No Voice: 00:01:00 •Questions and statements about Home 03 With Voice: 00:01:00 •Questions and statements about Home 03 No Voice: 00:01:00 •Questions and statements about Home 04 With Voice: 00:01:00 •Questions and statements about Home 04 No Voice: 00:01:00 •Questions and statements about Home 05 With Voice: 00:01:00 •Questions and statements about Home 05 No Voice: 00:01:00 •Questions and statements about Home 06 With Voice: 00:01:00 •Questions and statements about Home 06 No Voice: 00:01:00 •Questions and statements about Home 07 With Voice: 00:01:00 •Questions and statements about Home 07 No Voice: 00:01:00 •Work 01: 00:03:00 •Work 01 No Voice: 00:03:00 •Work 02: 00:03:00 •Work 02 No Voice: 00:03:00 •Work 03: 00:03:00 •Work 03 No Voice: 00:04:00 •Work Dialogue 1 With Voice: 00:01:00 •Work Dialogue 1 No Voice: 00:01:00 •Work Dialogue 2 With Voice: 00:01:00 •Work Dialogue 2 No Voice: 00:01:00 •Work Dialogue 3 With Voice: 00:01:00 •Work Dialogue 3 No Voice: 00:01:00 •Work Dialogue 4 With Voice: 00:01:00 •Work Dialogue 4 No Voice: 00:01:00 •Work Dialogue 5 With Voice: 00:01:00 •Work Dialogue 5 No Voice: 00:01:00 •Work Dialogue 6 With Voice: 00:01:00 •Work Dialogue 6 No Voice: 00:01:00 •Work Dialogue 7 With Voice: 00:01:00 •Work Dialogue 7 No Voice: 00:01:00 •Work Dialogue 8 With Voice: 00:01:00 •Work Dialogue 8 No Voice: 00:01:00 •Work Dialogue 9 With Voice: 00:01:00 •Work Dialogue 9 No Voice: 00:01:00 •School 01: 00:02:00 •School 01 No Voice: 00:02:00 •School 02: 00:01:00 •School 02 No Voice: 00:01:00 •Activities at School Dialogue 01 With Voice: 00:01:00 •Activities at School Dialogue 01 No Voice: 00:01:00 •Activities at School Dialogue 02 With Voice: 00:01:00 •Activities at School Dialogue 02 No Voice: 00:01:00 •Activities at School Dialogue 03 With Voice: 00:01:00 •Activities at School Dialogue 03 No Voice: 00:01:00 •Activities at School Dialogue 04 With Voice: 00:01:00 •Activities at School Dialogue 04 No Voice: 00:01:00 •Activities at School Dialogue 05 With Voice: 00:01:00 •Activities at School Dialogue 05 No Voice: 00:01:00 •Shopping: 00:02:00 •Shopping No Voice: 00:02:00 •Shopping and Spending Dialogue 01 With Voice: 00:01:00 •Shopping and Spending Dialogue 01 No Voice: 00:01:00 •Shopping and Spending Dialogue 02 With Voice: 00:01:00 •Shopping and Spending Dialogue 02 No Voice: 00:01:00 •Shopping and Spending Dialogue 03 With Voice: 00:01:00 •Shopping and Spending Dialogue 03 No Voice: 00:01:00 •Shopping and Spending Dialogue 04 With Voice: 00:01:00 •Shopping and Spending Dialogue 04 No Voice: 00:01:00 •Shopping and Spending Dialogue 05 With Voice: 00:01:00 •Shopping and Spending Dialogue 05 No Voice: 00:01:00 •Shopping and Spending Dialogue 06 With Voice: 00:01:00 •Shopping and Spending Dialogue 06 No Voice: 00:01:00 •Shopping and Spending Dialogue 07 With Voice: 00:01:00 •Shopping and Spending Dialogue 07 No Voice: 00:01:00 •Shopping and Spending Dialogue 08 With Voice: 00:01:00 •Shopping and Spending Dialogue 08 No Voice: 00:01:00 •Travel: 00:02:00 •Travel No Voice: 00:02:00 •Holiday 1: 00:04:00 •Holiday 1 without voice: 00:04:00 •Holiday 2: 00:02:00 •Holiday 2 without voice: 00:02:00 •Travel and Holiday Dialogue 01 With Voice: 00:01:00 •Travel and Holiday Dialogue 01 No Voice: 00:01:00 •Travel and Holiday Dialogue 02 With Voice: 00:01:00 •Travel and Holiday Dialogue 02 No Voice: 00:01:00 •Travel and Holiday Dialogue 03 WIth Voice: 00:01:00 •Travel and Holiday Dialogue 03 No Voice: 00:01:00 •Travel and Holiday Dialogue 04 With Voice: 00:01:00 •Travel and Holiday Dialogue 04 No Voice: 00:01:00 •Travel and Holiday Dialogue 05 With Voice: 00:01:00 •Travel and Holiday Dialogue 05 No Voice: 00:01:00 •Travel and Holiday Dialogue 06 With Voice: 00:01:00 •Travel and Holiday Dialogue 06 No Voice: 00:01:00 •Travel and Holiday Dialogue 07 With Voice: 00:01:00 •Travel and Holiday Dialogue 07 No Voice: 00:01:00 •Travel and Holiday Dialogue 08 With Voice: 00:00:00 •Travel and Holiday Dialogue 08 No Voice: 00:01:00 •Travel and Holiday Dialogue 09 With Voice: 00:01:00 •Travel and Holiday Dialogue 09 No Voice: 00:01:00 •Travel and Holiday Dialogue 10 With Voice: 00:01:00 •Travel and Holiday Dialogue 10 No Voice: 00:01:00 •Travel and Holiday Dialogue 11 With Voice: 00:01:00 •Travel and Holiday Dialogue 11 No voice: 00:01:00 •Travel and Holiday Dialogue 12 With Voice: 00:01:00 •Travel and Holiday Dialogue 12 No Voice: 00:01:00 •Hobbies and Activities 01: 00:03:00 •Hobbies and Activities 01 Without Voice: 00:03:00 •Hobbies and Activities 02: 00:02:00 •Hobbies and Activities 02 without Voice: 00:02:00 •Hobbies and Interests Dialogue - 01 With Voice: 00:01:00 •Hobbies and Interests Dialogue - 01 No Voice: 00:01:00 •Hobbies and Interests Dialogue - 02 With Voice: 00:01:00 •Hobbies and Interests Dialogue - 02 No Voice: 00:01:00 •Hobbies and Interests Dialogue - 03 With Voice: 00:01:00 •Hobbies and Interests Dialogue - 03 No Voice: 00:01:00 •Hobbies and Interests Dialogue - 04 With Voice: 00:01:00 •Hobbies and Interests Dialogue - 04 No Voice: 00:01:00 •Hobbies and Interests Dialogue - 05 With Voice: 00:01:00 •Hobbies and Interests Dialogue - 05 No Voice: 00:01:00 •Hobbies and Interests Dialogue - 06 With Voice: 00:01:00 •Hobbies and Interests Dialogue - 06 No Voice: 00:01:00 •Hobbies and Interests Dialogue - 07 With Voice: 00:01:00 •Hobbies and Interests Dialogue - 07 No Voice: 00:01:00 •Food Drinks Dialogue 01 With Voice: 00:01:00 •Food Drinks Dialogue 01 No Voice: 00:01:00 •Food Drinks Dialogue 02 With Voice: 00:01:00 •Food Drinks Dialogue 02 No voice: 00:01:00 •Food Drinks Dialogue 03 With Voice: 00:01:00 •Food Drinks Dialogue 03 No Voice: 00:01:00 •Food Drinks Dialogue 04 With Voice: 00:01:00 •Food Drinks Dialogue 04 No Voice: 00:01:00 •Food Drinks Dialogue 05 With Voice: 00:01:00 •Food Drinks Dialogue 05 No Voice: 00:01:00 •Food Drinks Dialogue 06 With Voice: 00:01:00 •Food Drinks Dialogue 06 No Voice: 00:01:00 •Food Drinks Dialogue 07 With Voice: 00:01:00 •Food Drinks Dialogue 07 No Voice: 00:01:00 •Food Drinks Dialogue 08 With Voice: 00:01:00 •Food Drinks Dialogue 08 No Voice: 00:01:00 •Food Drinks Dialogue 09 With Voice: 00:01:00 •Food Drinks Dialogue 09 No Voice: 00:01:00 •Food Drinks Dialogue 10 With Voice: 00:01:00 •Food Drinks Dialogue 10 No Voice: 00:01:00 •Food Drinks Dialogue 11 With Voice: 00:01:00 •Food Drinks Dialogue 11 No Voice: 00:01:00 •Food Drinks Dialogue 12 With Voice: 00:01:00 •Food Drinks Dialogue 12 No Voice: 00:01:00 •Object and Shopping Story: 00:02:00 •Object and Shopping Story Without Audio: 00:02:00 •Home Story with voice: 00:02:00 •Home Story without voice: 00:02:00 •Food and Drinks Story: 00:01:00 •Food and Drinks story without voice: 00:01:00 •Activities Story 01 With Voice: 00:02:00 •Activities Story 01 No Voice: 00:02:00 •Activities Story 02 With Voice: 00:01:00 •Activities Story 02 without voice: 00:01:00 •Travelling and Holiday Story 01: 00:02:00 •Travelling and Holiday Story 01 No Voice: 00:02:00 •Travelling and Holiday Story 02 with voice: 00:01:00 •Travelling and Holiday Story 02 No Voice: 00:01:00 •Hobbies and Interests With Voice: 00:01:00 •Hobbies and Interests No Voice: 00:01:00