637 Courses in Cardiff delivered Online

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Listening Masterclass Course Overview: The "Listening Masterclass" is designed to enhance learners' listening abilities, focusing on effective communication and comprehension. This course delves into the key components of listening, exploring the difference between hearing and listening, as well as the nuances of active and passive listening. It highlights various listening types and offers techniques to improve listening skills. Upon completion, learners will be able to engage in more focused and empathetic conversations, benefiting both their personal and professional relationships. This course is ideal for those who wish to refine their communication abilities, develop stronger listening techniques, and understand the power of listening in various contexts. Course Description: This course provides a deep dive into the fundamentals of listening, including the distinction between hearing and listening, and the differences between active and passive listening. Learners will explore various types of listening, from empathetic to critical listening, and how each plays a role in communication. The course also covers practical strategies for enhancing listening skills, such as mindfulness techniques and the importance of body language. Learners will gain a comprehensive understanding of the benefits of listening, including improved personal interactions, better professional relationships, and enhanced problem-solving capabilities. By the end of the course, participants will be able to apply effective listening strategies in diverse situations, from the workplace to social interactions, resulting in stronger connections and more effective communication. Listening Masterclass Curriculum: Module 01: What are Good Listening Skills? Module 02: Difference between Active and Passive Listening Module 03: Difference between Listening and Hearing Module 04: Ways to Improve Your Listening Skills Module 05: Types of Listening Module 06: Benefits of Good Listening Skills Module 07: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their communication skills. Professionals aiming to enhance their ability to engage with others effectively. Beginners with an interest in refining their listening abilities. Anyone looking to foster stronger personal and professional relationships. Career Path Customer Service Representative Human Resources Professional Sales and Marketing Specialist Public Relations Officer Educational Instructor or Trainer Mediator or Conflict Resolution Specialist Healthcare Provider (e.g., Nurses, Therapists)

Course Overview The French Course for Beginners offers a comprehensive introduction to one of the world’s most widely spoken languages. Designed for learners with little to no prior experience, this course covers essential vocabulary, common phrases, pronunciation, and basic grammar structures. By the end of the programme, learners will be able to engage in simple conversations, understand everyday expressions, and build a strong foundation for further study or travel. The practical value of the course lies in its ability to enhance communication skills, promote cultural understanding, and boost confidence in using French in various real-world contexts. Whether pursuing personal enrichment, preparing for travel, or seeking to expand language skills for future professional opportunities, this beginner-level course equips learners with the essential tools needed to start their journey towards fluency. Structured lessons, engaging exercises, and supportive materials ensure a rewarding and motivating learning experience throughout. Course Description The French Course for Beginners takes learners on a structured journey through the fundamentals of the French language. The course covers topics such as greetings, introducing oneself, numbers, telling the time, ordering food, asking for directions, and discussing daily activities. Each lesson builds progressively to reinforce understanding and confidence. Through interactive exercises, audio support, and clear explanations, learners develop listening, speaking, reading, and writing skills in a supportive environment. Attention is given to pronunciation, cultural nuances, and practical conversation techniques that will serve learners in everyday situations. Designed with absolute beginners in mind, this course enables participants to develop a strong linguistic foundation without feeling overwhelmed. Upon completion, learners will have acquired essential communication abilities, basic grammatical knowledge, and the confidence to continue advancing their French language studies, making it an ideal starting point for both personal and professional growth. Course Modules Module 01: Lesson 1 Module 02: Lesson 2 Module 03: Lesson 3 Module 04: Lesson 4 Module 05: Lesson 5 Module 06: Lesson 6 Module 07: Lesson 7 Module 08: Lesson 8 Module 09: Lesson 9 (See full curriculum) Who is this course for? Individuals seeking to learn French for travel, communication, or personal growth. Professionals aiming to expand their language skills for international career opportunities. Beginners with an interest in exploring new languages and cultures. Students preparing for future academic studies in French-speaking environments. Anyone looking to add a valuable language skill to their portfolio. Career Path Language Assistant International Customer Service Representative Hospitality and Tourism Staff Administrative Support Roles in International Companies Language Tutor for Beginners Travel Coordinator or Tour Guide Retail and Sales Associate in French-speaking regions

Course Overview This BSL online course is updated and includes every essential sign and their meanings. The course is divided into two parts, Level 1 and Level 2. The first part covers everything from fingerspelling to forming sentences. You'll learn how to introduce yourself and say about your family too. Basic topics like colours, transports, weather, hobbies etc are included here. Part two dives into more real world conversational topics from where you can easily learn the language to use it daily. From home to professional environment you can learn every nuance signs to make you an expert with this language. The bsl online course covers all your needs and beyond to get an excellent grip and understanding of the language. Extra Included: Free Accredited Certificate Included Lifetime Access Free Student ID Card Learning Outcome Master fluent BSL communication skills. Develop effective conversations in BSL. Understand the nuances of sign language grammar. Foster inclusion in the deaf and hard-of-hearing community. Who is this Advanced Diploma in British Sign Language (BSL) Course for? This course is perfect for anyone with basic BSL knowledge who wants to advance their skills. It's ideal for professionals in education, healthcare, or customer service, as well as anyone looking to communicate better with the Deaf community. Entry Requirements There are no formal prerequisites for this course. It is open to anyone with an interest in British Sign Language, particularly those who have completed a basic BSL course or have prior exposure to the language. A foundational understanding of BSL is beneficial to get the most out of the advanced content.

Being in charge of people is no easy task—especially when you’re dealing with different personalities, office politics, awkward meetings, and the mystery of who keeps stealing your lunch from the fridge. This HR & Leadership Management Course is designed to help you face those challenges with clarity, confidence, and a good strategy. Whether you're leading a team or stepping into a human resources role, this course walks you through how to manage people, solve problems, and keep the workplace running smoother than the office kettle. From handling difficult conversations to guiding team performance, this course offers insight into how successful leaders think, speak, and act. You'll learn how HR shapes hiring, policies, and team culture, while leadership shows up in decision-making, motivation, and setting the tone for others to follow. Whether you're managing two people or two hundred, this HR & Leadership Management Course gives you a clear path to stronger communication, better decisions, and fewer “we need to talk” emails. It’s all online, self-paced, and fits around your schedule—no awkward role-plays or forced group tasks, just solid knowledge delivered in a simple, straightforward way. This bundle includes the following courses: Course 01: HR (Human Resources) Course 02: Leadership and Management Key Features Accredited by CPD Instant e-certificate Fully online, interactive HR & Leadership Management course with audio voiceover Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this HR & Leadership Management course to excel! How You will be Benefited from HR & Leadership Management Bundle All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Accreditation All of our courses included in this HR & Leadership Management bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your HR & Leadership Management course, you will immediately be sent digital certificates for the bundle courses. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this HR & Leadership Management bundle. Requirements There are no formal requirements for this bundle courses to be enrolled. Career path This HR & Leadership Management bundle of courses will help you to uplift your career. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Are you looking to explore a highly effective, forward-looking therapeutic approach that centres on progress rather than problems? The Solution-Focused Brief Therapy (SFBT) Course is designed to introduce you to the core principles of SFBT, offering insight into a conversational framework that supports meaningful change. Whether you're a beginner in counselling theory or simply curious about structured goal-based dialogue, this course presents concepts in an accessible, no-fuss format — minus the jargon and mystery. Across the modules, you'll learn how to shift focus away from obstacles and toward what’s already working. Through engaging scenarios and clear explanations, you'll discover how SFBT encourages clients to imagine solutions, rather than dwell on difficulties. It's all about asking the right questions, listening with purpose, and guiding conversations toward constructive outcomes — even if the situation feels stuck. No need for fluff or frills — just sound concepts, smart guidance, and a practical mindset for anyone keen to sharpen their understanding of solution-oriented thinking. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Solution-Focused Brief Therapy (SFBT) Module 02 : The SFBT Diamond Model Module 03 : Key Techniques in SFBT Module 04 : Building a Collaborative Therapeutic Relationship Module 05 : Goal Setting in SFBT Module 06 : Resource Exploration and Solution Building Module 07 : Implementation and Evaluation Module 08 : SFBT in Different Settings and Populations Module 09 : Ethical Considerations in SFBT Learning Outcomes: Master the principles of Solution-Focused Brief Therapy (SFBT). Build proficiency in the SFBT Diamond Model. Employ key SFBT techniques in therapeutic practice. Establish a collaborative and therapeutic client relationship. Skillfully set goals within the SFBT framework. Apply SFBT in diverse settings and with various populations. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Mental health professionals (counsellors, therapists, psychologists). Social workers and family therapists. Educators and school counsellors. Healthcare professionals interested in therapy. Life coaches and career counsellors. Individuals pursuing personal or professional growth. Managers and leaders interested in solution-focused leadership. Anyone intrigued by the transformative potential of SFBT. Career path Counsellor or Therapist Family Therapist School Counsellor Life Coach Career Counsellor Clinical Psychologist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In the fast-paced world of business, confidence is a key ingredient to success. The Building Corporate Confidence Course is designed to help individuals elevate their professional presence, ensuring they walk into any corporate environment with assurance and poise. Whether you’re aiming to refine your communication skills, improve decision-making, or simply feel more at ease in meetings, this course equips you with the tools to shine in your workplace. This course goes beyond theory by guiding you through strategies that can be immediately applied to enhance your workplace interactions. It’s not just about building self-esteem—it’s about equipping you with the mindset and behaviours to handle any corporate situation with confidence. From handling difficult conversations to mastering presentations, you’ll gain a deeper understanding of how to project confidence while maintaining professionalism. With the skills gained from this course, you’ll find yourself navigating your career with a renewed sense of self-assurance. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: What Is Confidence Module 02: Why Corporate Self-Confidence Module 03: Confidence Assessment Module 04: Confidently Overcoming Sticking Points Module 05: Building Self-Confidence Module 06: Physical Confidence Module 07: Communicating Confidently at Work Module 08: Demonstrating Confidence in the Workplace Module 09: Building Respectful Relationships Learning Outcomes Develop a deep understanding of confidence's role in corporate success. Assess and improve your self-confidence to conquer sticking points. Master effective communication techniques to project confidence at work. Showcase unwavering confidence in diverse workplace scenarios. Cultivate respectful and impactful professional relationships. Gain the skills and knowledge to thrive in a wide range of corporate roles. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring professionals seeking to kickstart their corporate careers. Mid-career individuals aiming to boost their confidence in the corporate sphere. Seasoned executives looking to further enhance their corporate presence. Job seekers seeking an edge in interviews and networking. Entrepreneurs striving for confident leadership. Anyone wishing to succeed in the competitive corporate world. Career path Corporate Manager Sales Director Human Resources Specialist Marketing Executive Business Development Manager Executive Assistant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Forensic Science: Forensic Science With the help of our thorough online forensic science course, you can unlock the mysteries of forensic science! Are you enthralled by the complex field of Forensic Science investigations and crime-solving? Look nowhere else! Our online forensic science course is ready to help you turn your passion into a career. Start your adventure by learning the basics of forensic science with the forensic science course. You will gain a thorough understanding of forensic science's concepts, history, and crucial function in the criminal justice system thanks to this course. Forensic science will help you grasp it if you have dreams of solving riddles, examining evidence, and aiding in the administration of justice. You can learn about the procedures used to gather and preserve critical forensic science evidence that can make or break a case. Learn how to study fire scenes, recognize accelerants, and identify the cause and origin of flames by taking this forensic science course. Our precisely designed curriculum covers all critical facets of the forensic science course, giving you a comprehensive understanding of the subject. Participate in lively conversations, interactive tests, and practical exercises with this forensic science course to solidify your knowledge and abilities. This forensic science course can be studied at your own leisure and pace. Become a student of our forensic science program today to start your exciting adventure through the fascinating field of forensic science! Realise your dream by enhancing your credentials with our Forensic Science industry-recognized certification, growing your network, and improving your employment prospects. Main Course: Forensic Science Free Courses are including with this Forensic Science: Forensic Science Course Along with The Forensic Science Course, We Offer a free Criminal Intelligence Analyst Course Along with The Forensic Science Course, We Offer a free GDPR Training Special Offers of this Forensic Science: Forensic Science Course This Forensic Science Course includes a FREE PDF Certificate. Lifetime access to this Forensic Science Course Instant access to this Forensic Science Course Get FREE Tutor Support to this Forensic Science Course Forensic Science: Forensic Science Criminal investigations and the recoverable materials are included in forensic science. Along with these topics, this forensic science course covers DNA proofing, fingerprinting, and bodily fluid analysis. Furthermore, illicit drugs and forensic toxicology are explained in Forensic Science. In addition to fire facts, forensic science lessons will cover the UK accreditation procedure. Who is this course for? Forensic Science: Forensic Science Everyone is welcome to enrol in this Forensic Science course. Requirements Forensic Science: Forensic Science To enrol in this Forensic Science : Forensic Science Course, students must fulfil the following requirements. To join in our Forensic Science Course, you must have a strong command of the English language. To successfully complete our Forensic Science Course, you must be vivacious and self driven. To complete our Forensic Science Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Forensic Science Course. Career path Forensic Science: Forensic Science People will be helped to find new careers in a variety of industries by this Forensic Science course.

Assertive communication is a powerful skill that enables individuals to express their thoughts, feelings, and needs clearly and confidently, without aggression or passivity. This course is designed to help you master the art of speaking up with clarity, while fostering mutual respect in both personal and professional environments. Whether you’re aiming to enhance your leadership presence or simply improve everyday interactions, assertive communication paves the way for stronger, more productive relationships. By understanding the balance between being too passive or overly aggressive, you’ll gain the ability to communicate with poise and confidence. Through this course, you’ll gain insights into the core principles of assertiveness, learn how to set boundaries, and discover strategies for handling conflict with tact. It’s all about striking the right tone – neither too soft nor too forceful. Ideal for anyone seeking to improve their interpersonal communication, this course offers a practical approach to mastering assertiveness, fostering respect, and creating an environment where clear and honest dialogue can flourish. Prepare to embrace a more confident version of yourself, all while maintaining a sense of humour and professionalism in your conversations. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Assertiveness Skills Module 02: Building Self-Confidence Module 03: Self-Awareness and Emotional Intelligence Module 04: Effective Communication Strategies Module 05: Assertiveness in Social Situations Module 06: Assertiveness in the Workplace Module 07: Overcoming Fear and Anxiety Module 08: Self-Esteem and Assertiveness Learning Outcomes: Enhance your confidence and self-assuredness. Improve your emotional intelligence for better relationships. Master effective communication strategies. Navigate social and workplace situations assertively. Conquer fear and anxiety to boost self-esteem. Develop assertiveness for personal and professional growth. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to boost their confidence and communication skills. Professionals aiming to excel in the workplace. Anyone seeking personal growth and self-improvement. Students preparing for future career success. Those who wish to strengthen their interpersonal relationships. Individuals wanting to overcome fear and anxiety. Anyone interested in enhancing their self-esteem. Those looking to unlock the secrets of assertive communication. Career path Communication Officer Human Resources Specialist Sales and Marketing Manager Counsellor or Therapist Customer Service Representative Team Leader or Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Duration: Half-day, 1-day, or modular delivery over 2–3 sessions Target Audience: Managers, team leaders, HR professionals, and employees who want to foster trust, openness, and inclusivity within their teams or organisations. Course Objectives By the end of this course, participants will be able to: Understand the concept and importance of psychological safety. Recognise how psychological safety impacts team performance and wellbeing. Identify behaviours and practices that support or undermine psychological safety. Develop strategies to create inclusive, respectful, and open team cultures. Apply tools to encourage constructive feedback, innovation, and open dialogue. Course Outline Module 1: What is Psychological Safety? Definition and origin (Dr Amy Edmondson’s research) Why psychological safety matters: the business and human case Link between psychological safety, innovation, collaboration, and retention Misconceptions: It’s not about comfort or avoiding challenge Module 2: Assessing the Current Environment Signs of a psychologically safe vs unsafe environment Common team behaviours and leadership pitfalls Self-assessment: how psychologically safe is my team? Module 3: Building the Foundations The four stages of psychological safety: Inclusion safety Learner safety Contributor safety Challenger safety Role of trust, empathy, and emotional intelligence The leader’s role in creating safe environments Module 4: Practical Strategies to Foster Safety Encouraging open communication and constructive disagreement Creating space for risk-taking and vulnerability Responding to feedback and mistakes without blame Speaking up behaviours – how to model and support them Module 5: Embedding Psychological Safety into Team Culture Meeting practices that promote psychological safety How to give and receive feedback safely Inclusive decision-making and respectful challenge Recognising and rewarding candour and contribution Module 6: Leading with Psychological Safety Coaching conversations and active listening Managing difficult conversations and underperformance safely Supporting neurodiverse or marginalised voices Sustaining safety under pressure and during change Delivery Style Facilitated discussions and group work Role plays, reflection activities, and real-life scenarios Peer learning and action planning Optional pre-work or post-session surveys Course Materials Provided Participant workbook Psychological safety assessment toolkit Conversation starter guide Leadership checklist for building safety Personal and team action plan Optional Add-ons Team psychological safety assessments (anonymous survey) Post-course coaching or leadership debrief Co-delivery with DEI (Diversity, Equity & Inclusion) workshops Integration with feedback or team development programs