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Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

The aim of this course is to provide an overview of the key principles and techniques for leading and managing project work. It will focus on the core principles and generic methods of project management, showing how these can be applied to typical projects. The scope of the programme includes: The course also emphasises the importance of the leadership and team-working skills needed by project managers and team members in carrying out their roles. The principal training objectives for this programme are to: Explain and demonstrate the key principles of successful project management Demonstrate a range of useful project management tools and techniques Define the role of, and help participants understand the skills required by, the project leader Illustrate the use of project skills through examples and case studies Identify ways to improve project management, both individually and corporately DAY ONE 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 Key concepts and requirements for success Projects and project management Lessons from past projects; the essential requirements for success Differences between projects; characteristic project life cycles The challenges of project management; the role of the project manager Project exerciseA team exercise to demonstrate the challenges of project management 3 Defining project objectives and scope Identifying the stakeholders; key roles and responsibilities Getting organised; managing the definition process Working with the 'customer' to define the project scope 4 Project case study: part 1 Defining the project objectives: syndicate teams define the objectives and scope for a typical project 5 Project planning The nature of planning; recognising planning assumptions Planning the plan; the importance of team involvement Developing the work breakdown structure Estimating task resources, timescales and costs Developing the project schedule Analysing the plan and identifying the critical path 6 Project case study: part 2 Creating the project plan Syndicate teams begin development of their project plans (for completion after session 7) Team presentations and group discussion (after session 7) DAY TWO 7 Managing project risks Understanding and defining project risks Classifying risks and adopting an appropriate risk strategy Identifying, evaluating and managing project risks Agreeing ownership of project risks; the risk register Integrating planning and risk management 8 Project control Pro-active and re-active control; striking the right balance Pre-requisites for effective, pro-active project control Avoiding unnecessary 'scope creep' and controlling change Selecting the data needed to provide early warning of problems Monitoring project performance: 'S' curves, slip charts, earned value Getting good data and assessing project status Defining the roles and responsibilities for control Setting up a routine process for keeping up to date Managing and controlling multiple projects 9 Project case study: part 3 Controlling the project Teams control their project as new developments take place 10 Course review and transfer planning (Course sponsor present) Identify actions to be implemented individually Identify corporate opportunities for improving project management Sponsor-led review and discussion of proposals Conclusion

Agile project management, already widely used for software development, is increasingly recognised as having much more general application. Continuous improvement programmes, business change projects, new technology development, research and development and a variety of other scenarios characterised by rapid change and high uncertainty can all benefit from an Agile approach. This programme presents the concepts and methods of Agile project management, and shows how to apply them to a range of project and change management situations. Participants will learn: how Agile project management can help with project and change management the 4 values and 12 principles of the Agile 'manifesto' and the range of Agile methodologies how to apply Agile project management methods and techniques in a range of project scenarios alternative Agile project management methods and how they can be applied and adapted what makes Agile project teams succeed the key roles and responsibilities needed to enable Agile project teams to work effectively how to encourage an Agile mindset within their organisation and how to move toward an Agile approach to managing projects 1 Introduction to Agile project management Overview of 'classical' project management and methodologies The link between project success and management performance Limitations of classical approaches and the need for Agile methods The 4 values and 12 principles of the Agile manifesto explained Agile project management values:Individuals and interactions over processes and toolsWorking outputs over comprehensive documentationCustomer collaboration over contract negotiationResponding to change over following a plan The cultural challenges of using Agile project management Choosing when and how to adopt Agile project management 2 Initiating a project using Agile project management Some key Agile methodologies explained: SCRUM, XP, Crystal Identifying and engaging project stakeholders; defining roles and responsibilities Setting the project vision and goals; defining project scope The Agile approach to requirements capture and elicitation of needs Tools and techniques for capturing and characterising requirements The role of documentation, reporting and process management 3 The Agile approach to definition and planning Understanding Agile planning; the 'planning onion' concept Developing the culture needed for collaborative involvement and iterative planning Defining project deliverables; the 'product backlog' concept Tools and techniques for defining and prioritising requirements in Agile projects Understanding and applying Agile estimating techniques Dealing with uncertainty and managing risks 4 The Agile approach to execution and delivery The results orientated, fast adapting culture of Agile teams The monthly 'Sprint' process for project planning and review The disciplines needed for effective daily SCRUM meetings Reviewing progress, managing change and project reporting Testing, completing and handing over of work packages Managing the interface between the project team and the business 5 Leadership and teamwork in Agile project teams Why Agile teams are different: the importance of individuals and interactions The skills and attributes needed to lead an Agile project team The challenges faced and skills needed by Agile team members Recognising team development needs; adopting the right leadership style Making the transition from project manager to Agile coach Key coaching skills explored: mentoring, facilitating, managing conflict

Sports Nutrition: Sports Nutrition Course Online Unlock the Power of Sports Nutrition: Sports Nutrition Course: Enrol Now! If you want to learn about Sports Nutrition: Sports Nutrition Course and become an expert in the field, you have arrived at the right place. Whether you are a bodybuilder, a professional athlete, or simply working out to improve your health, sports nutrition is important for getting the most out of your physical activity. Better nutrition and hydration decisions can lead to improved performance, recovery, and injury prevention. If you regularly exercise and want to gain sound advice and specialist knowledge in this area, this Sports Nutrition: Sports Nutrition Course is perfect. This Sports Nutrition: Sports Nutrition Course will give you sports nutrition advice to help you understand the main nutritional areas and keep your diet well balanced, healthy, and supportive towards the fitness level you want to maintain or achieve. The purpose of this Sports Nutrition: Sports Nutrition Course is to teach an individual about the fundamental and advanced mechanisms of nutrition as a whole that will help an athlete perform at his or her best. Special Offers of this Sports Nutrition: Sports Nutrition Course. This Sports Nutrition: Sports Nutrition Course includes a FREE PDF Certificate. Lifetime access to this Sports Nutrition: Sports Nutrition Course Instant access to this Sports Nutrition: Sports Nutrition Course 24/7 Support Available to this Sports Nutrition: Sports Nutrition Course Courses including with this Sports Nutrition: Sports Nutrition Course bundle. Course 01: Diploma in Sports Nutrition Course 02: Personal Trainer Course 03: Sports First Aid [ Note: Free PDF certificate as soon as completing the Sports Nutrition: Sports Nutrition Course] Sports Nutrition: Sports Nutrition Course Online This Sports Nutrition: Sports Nutrition Course consists of 11 modules. Course Curriculum of Diploma in Sports Nutrition: Sports Nutrition Course Module 01: A Quick Overview of Sports Nutrition Module 02: Diet and Nutrition: Dietary Guidelines Module 03: Nutrition and Athlete Health Module 04: Diet Planning Module 05: Healthy Dieting Module 06: The Digestive System Module 07: Water Module 08: Weight Control and Weight Loss Management Module 09: The Role of the Vegetarian/Vegan in Sports Nutrition Module 10: Myth and Misinformation Module 11: Performance Boosters Assessment Method of Sports Nutrition: Sports Nutrition Course After completing Sports Nutrition: Sports Nutrition Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Sports Nutrition: Sports Nutrition Course After completing the Sports Nutrition: Sports Nutrition Course, you can instantly download your certificate for FREE. Who is this course for? Sports Nutrition: Sports Nutrition Course Online The Sports Nutrition: Sports Nutrition Course is designed for candidates who want to advance their careers as a Nutritionist, Chef, Dietician, Health Service Manager. Athletes, coaches, and personal trainers can also enrol in this Sports Nutrition Course for self-improvement. Requirements Sports Nutrition: Sports Nutrition Course Online To enrol in this Sports Nutrition: Sports Nutrition Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Sports Nutrition: Sports Nutrition Course. Be energetic and self-motivated to complete our Sports Nutrition: Sports Nutrition Course. Basic computer Skill is required to complete our Sports Nutrition: Sports Nutrition Course. If you want to enrol in our Sports Nutrition: Sports Nutrition Course, you must be at least 15 years old. Career path Sports Nutrition: Sports Nutrition Course Online This Sports Nutrition: Sports Nutrition Course will help you open up opportunities in the following career paths: Sports Nutritionist Food Technologist Lead Nutritionist Personal Trainer Fitness instructor Gym Instructor etc.

Overview Learn how to become an exemplary Receptionist and positively represent your company when interacting with all clients and customers. Every business needs an efficient administrator to manage the Front-Office, along with providing support and assistance to their boss. We can coach you to become an excellent Receptionist and gain all the required business skills that you'll need to succeed, and the confidence with which to use them. Description The course has been compiled by industry experts and provides an overview of the responsibilities of a valued Receptionist. You will be tutored in a wide range of administrative practises, so that you can immediately start to use them in the office. It also includes training in customer-facing etiquette and suggestions on how to positively improve your company's reputation with clients. Various other crucial office aptitudes will be covered, such as; Time Management, Travel Arrangement, Record Keeping, and Business Writing. Make sure you present the efficiency of your company by enrolling now. Learning outcomes:  Understand the basic requirements needed to run receptions areas efficiently Gain the all-round skills to be a first-class Receptionist Learn how to represent your boss and company in reception Be skilled in organising travel and arranging executive meetings for others Attain the ability to file and retrieve essential company records Acquire the skills to apply excellent communicate practises at work Display great customer service for clients and colleagues Be trusted to handle internal finances and petty cash funding Why People Love And Enrol In The Receptionist Skills From Studyhub: Instantly accessible CPD-accredited certificate on successful completion of this Receptionist Skills 24/7 access to the course for 12 months Study at your own pace No hidden fees or exam charges Full Tutor support on weekdays (Monday - Friday) Efficient assessment and instant results Method of Assessment To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam and to qualify for CPD accredited certificates. After passing the exam, you will be able to apply for a certificate. To enhance your knowledge regarding the course and to further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish.  After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance. Certification After completing the MCQ assessment, you will qualify for the CPD Certificate from Studyhub, as proof of your continued professional development. Certification is available in PDF format, for £9, or a hard copy can be sent to you via post, for just £15. Who is This course for? This course is primarily designed to provide coaching and training for those individuals who aspire to work as Receptionists or a similar role such as a Secretary or PA. Requirements There are no specific prerequisites to enrol in this Receptionist Skills. Anyone and everyone can take this course. The Receptionist Skills is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home! All you need is a passion for learning, literacy, and to be over the age of 16. Career Path This course provides training and a comprehensive overview of all the skills and knowledge that are needed by a Receptionist or a similar administrative role. As such, it will cover the following roles and careers:  Receptionist Administrative Manager Personal Assistant Private Secretary Human Resources staff Course Curriculum Office Admin and Reception Module 1: Introduction to Reception and Receptionist 00:11:00 Module 2: Business Telephone Skills 00:19:00 Module 3: Representing Your Boss and Company 00:34:00 Module 4: Mail Services and Shipping 00:25:00 Module 5: Travel Arrangements 00:24:00 Module 6: Organising Meeting and Conferences 00:25:00 Module 7: Time Management 00:35:00 Module 8: Record Keeping and Filing Systems 00:28:00 Module 9: Business Writing Skills 00:40:00 Module 10: Organisational Skills 00:25:00 Module 11: Communication Skills 00:25:00 Module 12: Customer Service 00:16:00 Module 13: Effective Planning and Scheduling 00:46:00 Module 14: Invoicing/Petty Cash 00:27:00 Module 15: Business Environment 00:19:00 Advanced MS Excel How to Get the most of the course 00:01:00 Text formulas in Excel 00:08:00 Text Formulas Exercise 00:01:00 Text Formulas Exercise (answers) 00:01:00 Mathematical Formulas In Excel 00:04:00 Mathematical Formulas Exercise 00:01:00 Mathematical Formulas Exercise (answers) 00:01:00 Date and Time Formulas In Excel 00:06:00 Date and Time Formulas Exercise 00:01:00 Date and Time Exercise Formulas (answers) 00:01:00 Logic Formulas In Excel 00:12:00 Logic Formula Exercise 00:01:00 Logic Formula Exercise (answers) 00:01:00 Financial Formula In Excel 00:06:00 Financial Formula Exercise 00:01:00 Financial Formula Exercise (answers) 00:02:00 Informational Formula In Excel 00:04:00 Informational Formula Exercise 00:01:00 Informational Formula Exercise (answers) 00:01:00 Getting Traffic To Your Site 01:00:00 Menu Example with Excel Vlookup 00:08:00 Wildcard Search with Excel Vlookup 00:09:00 Looking to the Left with Excel Vlookup 00:17:00 2-Way Lookup 00:14:00 Comparing Lists with Excel Vlookup 00:03:00 Microsoft Excel Vlookup Tips and Tricks 00:14:00 Power Query Intro and Excel version 00:03:00 Excel Power Query - Introduction 00:03:00 Enabling M in Power Query 00:02:00 Transform Data - Trim in Excel Power Query 00:05:00 Transform Data - Format Dates and Values in Excel Power Query 00:02:00 Simple Expressions 00:08:00 Simple Expressions - Nested Expressions 00:03:00 Transform Data - Parsing URLs in Excel Power Query 00:05:00 Variables 00:08:00 Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Mock Exam Mock Exam - Office Admin and Reception 00:20:00 Final Exam Final Exam - Office Admin and Reception 00:20:00

The Banking and Finance Accounting course presents an exceptional opportunity for individuals eager to delve into the financial sector's complexities. This course is a beacon for those looking to navigate the waters of accounting and corporate finance with confidence and expertise. Beginning with a warm welcome and introduction, the course lays a solid foundation in the essentials of accounting, setting the stage for a deeper exploration into the world of financial statements. This journey through the curriculum is designed not just to impart knowledge, but to cultivate a profound understanding of the core principles that underpin financial analysis. As you progress through the sections, you'll encounter modules dedicated to working capital, financial analysis, and the intricacies of financial ratio analysis in corporate finance. The course uniquely integrates theory with practical application, highlighted in the comprehensive case study and assignment in Section 06. Moving forward, you will engage with advanced topics such as financial modelling for mergers and acquisitions, equipping you with skills highly sought after in the finance industry. The course concludes with a summary and wrap-up, ensuring that you emerge with a well-rounded grasp of banking and finance accounting, ready to apply your learning in real-world scenarios. Learning Outcomes Develop a solid foundation in accounting principles and financial statement analysis. Understand the significance and management of working capital in businesses. Gain proficiency in conducting comprehensive financial analyses. Learn the art of financial ratio analysis in the context of corporate finance. Acquire skills in financial modelling, particularly for mergers and acquisitions. Why choose this Banking and Finance Accounting course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Banking and Finance Accounting course for? Aspiring accountants and finance professionals. Business owners seeking to understand financial aspects of their operations. Students pursuing a career in banking and finance. Corporate finance analysts looking to enhance their skillset. Individuals interested in a comprehensive understanding of finance accounting. Career path Financial Analyst - £30,000 to £50,000 Accountant - £25,000 to £40,000 Corporate Finance Manager - £40,000 to £60,000 Financial Modelling Analyst - £35,000 to £55,000 Mergers and Acquisitions Consultant - £45,000 to £70,000 Banking Officer - £30,000 to £45,000 Prerequisites This Banking and Finance Accounting does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Introduction and Welcome to the Course Introduction to Financial Statements and Analysis 00:05:00 Why are Financial Statements Important 00:07:00 Section 02: Introduction to Accounting What do we mean by Financial Accounting? 00:04:00 Accounting Standards and why they are important 00:06:00 The Concepts and Principles Underlying Accounting 00:06:00 Single Entry vs Double Entry Book Keeping 00:08:00 Understanding The Accounting Equation 00:06:00 The Accounting Cycle 00:05:00 Financial Statements 00:07:00 Section 03: Introduction to Financial Statements Section Introduction - Understanding Financial Statements 00:02:00 Overview of Financial Statements 00:03:00 GAAP: Accruals and Cash Accounting 00:06:00 Income Statement or Profit and Loss Account 00:08:00 Introduction to the Balance Sheet 00:11:00 Introduction to the Cash Flow Statement 00:06:00 Cash Flow Metrics Explained 00:09:00 Case Study- Apple Financial Statements 00:04:00 Section 04: Understanding Working Capital What is Working Capital 00:03:00 What is the Working Capital Cycle? 00:05:00 Why is working Capital Management important 00:05:00 Working Capital Analysis 00:05:00 Working Capital Ratios 00:07:00 Working Capital Policies 00:05:00 Working Capital Summary 00:03:00 Section 05: Introduction to Financial Analysis Section Introduction: Strategic Financial Analysis 00:01:00 What is Financial Analysis? 00:11:00 Measures of Profitability Financial Analysis 00:04:00 Balance Sheet Ratio Analysis 00:12:00 Cash Flow Statement Analysis 00:05:00 Valuation Ratios 00:04:00 Section 06: Financial Analysis - Case Study and Assignment Section Introduction: Financial Analysis - Case Study and Assignment 00:01:00 Case Study Assignments Apple Inc Financial Analysis 00:06:00 Apple Inc Financial Analysis - Solution 00:03:00 Discussion of Measurements of Growth Analysis 00:05:00 Discussion of Measures of Profitability Analysis 00:07:00 Discussion of Trading Performance Analysis 00:03:00 Discussion of Working Capital (Liquidity and Efficiency) Analysis 00:12:00 Section 07: Financial Ratio Analysis in Corporate Finance What do we mean by Corporate Finance? 00:06:00 Financial Ratios in Corporate Finance 00:03:00 Liquidity Ratios in Corporate Finance 00:07:00 Operational Risk Ratios in Corporate Finance 00:08:00 Profitability Ratios in Corporate Finance 00:08:00 Efficiency Ratios in Corporate Finance 00:07:00 Section 08: Financial Modelling for Mergers and Acquisitions Why is modelling so critical 00:03:00 Three Models You Will Need 00:08:00 Understanding The Integrated Financial Statements Model 00:06:00 The Integrated Financial Statements Model Example 00:07:00 Key Tips to Modelling the Integrated Financial Statements Model 00:02:00 The Discounted Cash Flow Model - DCF 00:07:00 Understanding the Discounted Cash Flow Formula 00:06:00 Understanding the Merger Model 00:08:00 Section 09: Course Summary and Wrap Up Course Summary and Wrap Up 00:03:00 Assignment Assignment - Banking and Finance Accounting 00:00:00

Duration 2 Days 12 CPD hours This course is intended for This course is intended for Data Warehouse Administrator, Database Administrator, Database Designer, Support Engineer, and Technical Administrator. Overview Upon successful completion of this course, students will be able to Install Oracle Grid Infrastructure for a Standalone Server, Configure ASMLIB and create ASM disk groups, Apply the latest patch set updates to the Grid Infrastructure software, Install Oracle Database software, Use Oracle Restart to manage components, Prepare the Linux operating system for Oracle software installation, Upgrade Oracle Database, Create a container database, Install Oracle Grid Infrastructure for an Independent Server, Create an Oracle Database using DBCA, and Install the latest patch set updates to the Oracle database software. This Oracle Database: Deploy, Patch and Upgrade Workshop gives you detailed information to help you install Oracle Database software. In this course, you will be introduced to Oracle Database Cloud Service. Oracle Database Overview Oracle Database Introduction Oracle Database Architecture Overview Oracle Database Instance Configurations Oracle Database Memory Structures Process Structures Database Storage Architecture Logical and Physical Database Structures Container and Pluggable Database Overview Installing Oracle Grid Infrastructure for a Standalone Server Overview of Oracle Grid Infrastructure for a Standalone Server System Requirements for Oracle Grid Infrastructure Configuring Storage for Oracle Automatic Storage Management (ASM) Installing Oracle Grid Infrastructure for a Standalone Server Upgrading Oracle Grid Infrastructure for a Standalone Server Installing Oracle Database Software Planning Your Installation System Requirements for Oracle Database Preparing the Operating System Using 4 KB Sector Disks Setting Environment Variables Checking the System Requirements Using the Oracle Universal Installer (OUI) Performing a Silent Mode Installation Creating an Oracle Database by Using DBCA Planning the Database Storage Structure Choosing non-CDB or CDB Types of Databases (based on workload) Choosing the Appropriate Character Set Understanding How Character Sets are Used Setting the NLS_LANG Initialization Parameter Using the Database Configuration Assistant (DBCA) Using Oracle Restart Oracle Restart Overview Oracle Restart Process startup Controlling Oracle Restart Choosing the Correct SRVCTL Utility Oracle Restart Configuration Using the SRVCTL Utility Obtaining Help for the SRVCTL Utility Starting Components by Using the SRVCTL Utility Introduction to Upgrading to Oracle Database Upgrade Methods Data Migration Methods Supported Releases for Direct Upgrade Overview of Upgrade Process Performing a Rolling Upgrade Upgrading a CBD Preparing to Upgrade to Oracle Database Developing a Test Plan Performance Testing Requirements for Databases Using Oracle Label Security or Oracle Database Vault Requirement for Databases Using Oracle Warehouse Builder Using the Pre-Upgrade Information Tool Backing Up the Database Installing the Oracle Database Software Preparing the New Oracle Home Upgrading to Oracle Database Upgrading by Using the Database Upgrade Assistant (DBUA) Manually Upgrading to Oracle Database Migrating a non-CDB to a CDB Performing Post-Upgrade Tasks Migrating to Unified Auditing Performing Post-Upgrade Tasks Following a Manual Upgrade Migrating Data by Using Oracle Data Pump Data Pump Overview Migrating by Using Data Pump Importing by Using a Network Link

How to Boost Your Brain Course Overview: This course, "How to Boost Your Brain," is designed to help individuals enhance their cognitive abilities and overall brain function. It covers key strategies and techniques for improving memory, focus, and mental clarity. The course incorporates evidence-based methods drawn from neuroscience, psychology, and personal development. Learners will explore brain-boosting activities, nutrition, mindfulness practices, and mental exercises that contribute to cognitive well-being. Upon completion, students will have a comprehensive understanding of how to improve brain health, sharpen mental performance, and sustain cognitive vitality. Course Description: "How to Boost Your Brain" provides a deep dive into the science of cognitive enhancement. Topics include brain anatomy, the role of neuroplasticity, and the impact of lifestyle choices such as nutrition and sleep on brain function. Learners will also explore various cognitive techniques, including memory strategies, focus exercises, and mindfulness practices designed to reduce stress and improve mental clarity. The course is structured to help learners understand how the brain works and how to nurture its growth for improved mental performance, creativity, and focus. By the end of the course, participants will have acquired a set of tools to enhance their cognitive abilities for personal and professional development. How to Boost Your Brain Curriculum: Module 01: Introduction to Brain Health Module 02: Understanding Neuroplasticity Module 03: Nutrition for Cognitive Enhancement Module 04: Sleep and Its Role in Brain Function Module 05: Memory Improvement Techniques Module 06: Mindfulness and Stress Reduction Module 07: Cognitive Exercises and Games Module 08: Boosting Creativity and Problem-Solving Module 09: Maintaining Brain Health Long-Term (See full curriculum) Who is this course for? Individuals seeking to improve their cognitive performance. Professionals aiming to enhance focus and mental clarity. Beginners with an interest in neuroscience and brain health. Anyone interested in maintaining long-term cognitive well-being. Career Path: Cognitive Development Specialist Mental Health Practitioner Personal Development Coach Health and Wellness Expert Brain Health Consultant Psychology Practitioner

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