639 Courses in Cardiff delivered Online

🎥 On-Demand Course Description Welcome to your communication upgrade. Whether you're in back-to-back meetings, managing multiple execs, or juggling office drama with grace, strong communication isn't just helpful, it's essential. In this on-demand session, Introduction to Effective Communication, you'll get immediate access to 20 of Monique Helstrom’s most effective, most-requested communication tips - the exact strategies she’s used while coaching leaders, assistants, and teams across the globe. What’s covered? We’ll explore the key “why, who, when, where, what, and how” of communication in everyday settings. From emails to in-person chats, from giving feedback to navigating tricky dynamics - this training is designed to be practical, honest, and instantly usable. Paired with a downloadable workbook filled with real-world examples, reflection prompts, and mini-exercises, you’ll walk away with communication tools that can transform your professional relationships - and maybe even a few personal ones too. 💡 Fun fact: Companies lose an average of $62.4 million a year due to poor communication (yep, really). Imagine how much value you could add just by doing this course. 🤝 Elite Forums x Monique Helstrom Partnership At Elite Forums, we believe in training that makes a real-world difference — not just theory, but practical tools you can apply immediately. That’s why we’ve partnered with Monique Helstrom, a renowned communication coach and former “Chief of Simon Sinek,” to bring her signature communication training to our global community of admin professionals. This self-paced, on-demand session is available anytime, anywhere, so whether you’re at your desk, on your commute, or relaxing at home, you can learn at a pace that works for you. Monique brings decades of experience, real talk, and no-fluff guidance that helps assistants stand tall, speak clearly, and lead with confidence. We’re thrilled to have her on board — and even more excited for what you’ll take away. 💬 Why Should an EA, PA or Admin Professional Do This Course? You already wear ten hats and manage chaos like a pro. But imagine what could happen if you refined the one skill that ties it all together - communication. Here’s what’s in it for you: Handle difficult conversations with more ease and confidence Give and receive feedback without the awkwardness Set clear boundaries and expectations with executives and teams Showcase your leadership and influence through thoughtful communication Build stronger relationships across all levels of your organisation Reduce misunderstandings and stop things from falling through the cracks In short? Communication is your secret weapon. Whether you're in the office or on Zoom, supporting one exec or an entire team, this training will help you elevate how you show up, how you're heard, and how you're respected.

This comprehensive course unlocks the boundless potential of LangChain, Pinecone, OpenAI, and LLAMA 2 LLM, guiding you from AI novice to expert. Dive into 15 different practical projects, from dynamic chatbots to data analysis tools, and cultivate a profound understanding of AI, empowering your journey into the future of language-based applications.

Listening Course - The Power of Listening Course Overview The "Listening Course - The Power of Listening" equips learners with essential listening skills, enabling them to effectively engage in conversations and enhance communication. By exploring various listening techniques and understanding the difference between active and passive listening, this course helps individuals sharpen their ability to listen attentively. It will empower learners to build stronger relationships, improve professional communication, and foster a more understanding environment. Upon completion, participants will have developed advanced listening abilities that will enhance both personal and professional interactions. Course Description In this comprehensive course, learners will delve into the different types of listening and explore the distinct approaches of active versus passive listening. Through examining key listening techniques, they will discover ways to improve their skills and recognise the difference between simply hearing and truly listening. Learners will also gain an understanding of the benefits of strong listening skills, such as enhanced decision-making and improved relationships. This course will provide learners with valuable insights into refining their communication, both in everyday conversations and in professional settings, making them more effective listeners. Listening Course - The Power of Listening Curriculum Module 01: Introduction Module 02: Lead Generation with Attraction Marketing for Business Module 03: Types of Listening Module 04: Difference Between Active and Passive Listening Module 05: Difference Between Listening and Hearing Module 06: Ways to Improve Your Listening Skills Module 07: What are Good Listening Skills Module 08: Benefits of Good Listening Skills Module 09: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their communication skills. Professionals aiming to enhance their leadership and interpersonal abilities. Beginners with an interest in developing effective listening techniques. Anyone wanting to build stronger relationships through better communication. Career Path Customer Service Representative HR Professional Communications Specialist Sales and Marketing Expert Leadership and Management Roles Mediation and Conflict Resolution Specialist

Master Yourself in Talking with Strangers Course Overview This course, Master Yourself in Talking with Strangers, is designed to empower learners with essential communication skills to confidently initiate and sustain conversations with unfamiliar people. It explores effective techniques to overcome social anxiety, build rapport quickly, and engage meaningfully in diverse social settings. Through structured guidance, learners will develop greater self-awareness and adaptability in interactions, enhancing their personal and professional relationships. By the end of the course, participants will be equipped with the tools to initiate conversations naturally, listen actively, and respond with confidence, making social interactions more rewarding and less daunting. Course Description Master Yourself in Talking with Strangers offers an in-depth exploration of the skills necessary to communicate effectively with new acquaintances. Topics include understanding body language, mastering conversation openers, managing nervousness, and cultivating empathy. Learners will engage with practical strategies for navigating different social contexts and recognising cues that facilitate connection. This course provides a supportive learning environment aimed at increasing social confidence and emotional intelligence. By completing this programme, participants will enhance their interpersonal skills, enabling smoother introductions, more engaging dialogues, and the ability to foster new relationships in both personal and professional spheres. Master Yourself in Talking with Strangers Curriculum Module 01: Course Overview Module 02: The Formula Module 03: Summary Module 04: End (See full curriculum) Who Is This Course For? Individuals seeking to improve their confidence in social interactions. Professionals aiming to enhance networking and communication skills. Beginners with an interest in developing interpersonal abilities. Anyone looking to overcome social anxiety and connect more easily with others. Career Path Customer Service Representative Sales and Marketing Executive Networking and Business Development Specialist Public Relations Officer Community Engagement Coordinator

The course will provide a comprehensive overview of Consul and its capabilities, including deploying a single data center, registering services using service discovery, and accessing Consul Key/Value (KV). It is designed for individuals who possess basic terminal skills and have an understanding of application and data center/cloud networking architectures for running applications.

Description:  Being a receptionist, you need to deal with answering and referring inquiries. If you are part of the receptionists in your organization, then it is important to learn how to become a professional receptionist. This is important since you will be the front-line person of the organization and their impression of the business might come from you since you are the first person they would be dealing with. But you don't have to worry! This course is specifically designed for you to learn the necessary skills, knowledge and information to become professional receptionist. Not only that, you will also learn about Office Management since it is part of your job as a receptionist. Who is the course for? Businessmen, entrepreneurs or professionals that need to know about office management. People who have an interest in becoming a professional receptionist. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Receptionist Skills Diploma is a useful qualification to possess, and would be beneficial for the following careers: Administrative Assistants Client Relations Manager Contract Administrator Data Entry Specialist Executive Assistant General Office Clerk Information Assistant Material Recording Clerk Secretary Virtual Assistant. Update Version - Receptionist Skills Diploma Module 1: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:25:00 Module 2: Business Telephone Skills Business Telephone Skills 00:19:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:36:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:25:00 Module 5: Travel Arrangements Travel Arrangements 00:24:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:25:00 Module 7: Time Management Time Management 00:35:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:36:00 Module 9: Business Writing Skills Business Writing Skills 00:40:00 Module 10: Organisational Skills Organisational Skills 00:25:00 Module 11: Communication Skills Communication Skills 00:25:00 Module 12: Customer Service Customer Service 00:16:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:46:00 Module 14: Invoicing/Petty Cash InvoicingPetty Cash 00:25:00 Old Version - Receptionist Skills Diploma Module 1: Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Module 2: Communication Skills Techniques To Be A Spontaneous Speaker 01:00:00 Knowledge Is Power - So Enrich Your Knowledge 01:00:00 Remarkable Tips To Introduce Yourself 01:00:00 Simple Strategies That Promote Conversations 01:00:00 Speaking From The Heart 01:00:00 Learn To Be A Good Listener First 00:30:00 Stop Bragging About Yourself 01:00:00 Easy Way To Start A Conversation 01:00:00 Handle Criticism Smartly 01:00:00 Asking For What You Want 00:30:00 Module 3: Interpersonal Skills Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 00:30:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Developing Interpersonal Skills Course- Activities 00:00:00 Module 4: Office Management Skills Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Module 5: Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Word 00:00:00 Module 6: Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities - Microsoft Excel 00:00:00 Module 7: Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft PowerPoint 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Receptionist Skills Diploma 00:30:00 Final Exam Final Exam- Receptionist Skills Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview The British Sign Language (BSL) Level 1 & 2 course offers a comprehensive foundation for learners keen to develop effective communication skills within the Deaf community. This course covers key vocabulary, everyday conversations, and cultural understanding across two recognised qualification levels. Through engaging modules, learners will build confidence in signing across a range of topics including greetings, family, transport, work, health, and leisure activities. The course provides a flexible learning experience, enabling learners to study at their own pace while gradually advancing from basic to more complex sign language structures. By the end of the course, learners will be able to confidently engage in conversations, describe people, express opinions, and interpret dialogues with greater fluency. Whether for personal growth, professional development, or community involvement, this course equips learners with the communication tools needed to create more inclusive and supportive environments for Deaf individuals. Course Description The British Sign Language (BSL) Level 1 & 2 course is structured to guide learners through a progressive journey, starting with the alphabet, fingerspelling, and simple daily interactions, before advancing to complex dialogues and storytelling. Key topics include family life, the home environment, weather, transport, work, hobbies, shopping, health, and holidays. Learners will engage with a variety of video dialogues—both with and without voice-over and subtitles—designed to enhance visual communication skills and comprehension. This learning experience not only builds practical sign language ability but also deepens understanding of Deaf culture, encouraging effective and respectful communication. With a focus on clarity, repetition, and gradual development, learners will acquire the skills needed to hold structured conversations, ask and respond to questions, and share detailed personal or professional information in BSL. The course aims to support learners in becoming confident and culturally aware communicators across different social and professional contexts. Course Modules Module 01: British Sign Language (BSL) Level 1 Online Course Module 02: Alphabet Fingerspelling and Names Practice Module 03: Greetings Module 04: Family, Question Forms and Family Story Module 05: Rooms in the House Vocabulary Module 06: Colours Module 07: Questions and Statements about the Home Module 08: Animals Module 09: Numbers and Money Module 10: Time and Months of the Year Module 11: Describing Ages Module 12: Weather Module 13: Transport Module 14: Directions Module 15: Hobbies Module 16: Work Module 17: Food and Drink Module 18: Dialogues (No Voice, No Subtitles) Module 19: Dialogues (With Voice and Subtitles) Module 20: Bonus: 5 Stories (With Voice and Subtitles) Module 21: Bonus: 5 Stories (No Voice Over) Module 22: Level 2 British Sign Language Module 23: Family Vocabulary Module 24: Describing People and Animals Module 25: Activities at School Module 26: Jobs and Activities at Work Module 27: Time Module 28: Activities in the Home Module 29: Leisure Activities Module 30: Opinions, Likes and Dislikes Module 31: Illnesses and Health Module 32: Eating and Drinking Module 33: Shopping and Spending Module 34: Travel and Holidays Module 35: Level 2 Dialogues (Without Voice and Subtitles) Module 36: Level 2 Dialogues (With Voice Over and Subtitles) Module 37: 5 Stories (No Voice Over and No Subtitles) Module 38: 5 Stories (With Voice Over and Subtitles) Module 39: Level 2 BSL Dialogues and Stories (See full curriculum) Who is this course for? Individuals seeking to communicate confidently with the Deaf community. Professionals aiming to enhance communication skills in inclusive workplaces. Beginners with an interest in sign language and Deaf culture. Teachers, healthcare workers, and public service providers. Parents, family members, or friends of Deaf individuals. Career Path BSL Interpreter (after further study and qualifications) Communication Support Worker Deaf Support Assistant Special Educational Needs (SEN) Teaching Assistant Community Support Worker Customer Service Advisor in accessible services Healthcare and Social Care Assistant Voluntary roles supporting Deaf organisations

Course Overview The Portuguese Language Course for Beginners is designed to introduce learners to the essentials of the Portuguese language, equipping them with the ability to communicate confidently in everyday situations. This course covers key aspects such as greetings, basic vocabulary, sentence structure, and conversational skills. Whether you are preparing for travel, work, or personal enrichment, this course provides a strong foundation for further language development. By the end of the course, learners will have gained the competence to understand and use common Portuguese expressions, engage in simple conversations, and appreciate the cultural nuances of Portuguese-speaking countries. With its clear structure and engaging approach, this course offers practical value by enhancing communication skills, boosting cultural understanding, and opening up new personal and professional opportunities. Course Description The Portuguese Language Course for Beginners offers a structured introduction to the language through a series of focused lessons. Learners will explore essential topics including basic grammar, vocabulary building, pronunciation techniques, and conversational etiquette. Each section of the course is designed to enhance comprehension and speaking abilities, fostering a gradual progression towards language confidence. Learners will also gain insights into Portuguese culture, helping them to apply their language skills in real-world contexts with sensitivity and awareness. The course combines interactive exercises, audio support, and accessible content to ensure an enriching learning experience. Upon completion, learners will have developed the linguistic tools necessary to engage in everyday Portuguese conversations, navigate simple social and professional interactions, and lay the groundwork for further language study. The course is ideal for those seeking a reliable and well-rounded entry point into Portuguese language acquisition. Course Modules Module 01: Lesson 1 Module 02: Lesson 2 Module 03: Lesson 3 Module 04: Lesson 4 (See full curriculum) Who is this course for? Individuals seeking to communicate effectively in Portuguese during travel or relocation. Professionals aiming to expand career opportunities in Portuguese-speaking markets. Beginners with an interest in learning a new language for cultural enrichment. Students or enthusiasts looking to build foundational language skills for academic or personal growth. Career Path Translator or Interpreter (Entry-Level) Customer Service Representative in multilingual environments Travel and Tourism Assistant International Sales or Business Support Officer Language Tutor (Beginner Level) Cultural Exchange Programme Coordinator

This comprehensive online course is designed to take learners from complete beginners to confident communicators in British Sign Language (BSL). Covering BSL Level 1 & 2, the course provides a structured approach to mastering essential vocabulary, grammar, and conversational skills used by the Deaf community in the UK. Through interactive video lessons, quizzes, and practical exercises, you’ll learn how to introduce yourself, ask questions, discuss daily activities, and engage in meaningful conversations. The course follows the UK government’s national BSL curriculum, ensuring you gain officially recognized skills. You’ll also explore Deaf culture, etiquette, and the importance of visual communication. Whether for personal growth, professional development, or to support Deaf friends and family, this course equips you with the confidence to use BSL in real-life situations. By the end, you’ll be prepared to progress to higher BSL qualifications or apply your skills in various workplace and social settings. Learning Outcomes ✔ Understand and use basic BSL vocabulary (greetings, numbers, family, weather, etc.). ✔ Construct simple sentences using BSL grammar and syntax. ✔ Engage in everyday conversations (shopping, travel, work, hobbies). ✔ Develop fingerspelling and number signing proficiency. ✔ Gain awareness of Deaf culture and communication etiquette. ✔ Prepare for official BSL Level 1 & 2 assessments (optional). ✔ Improve non-verbal communication and visual expression. Who Is This Course For? This course is ideal for beginners without BSL experience and those looking to formalize their skills. It suits parents of Deaf children, teachers, healthcare workers, customer service staff, and anyone interested in Deaf communication. Whether for career advancement, volunteering, or personal enrichment, this course provides a strong foundation in BSL. Career Path ✔ BSL Communicator (£20,000 - £30,000) ✔ Deaf Support Worker (£18,000 - £25,000) ✔ Teaching Assistant (SEND) (£18,000 - £28,000) ✔ Healthcare Communication Support (£22,000 - £35,000) ✔ BSL Interpreter (with further training) (£25,000 - £40,000+) Enrol today and start your journey into British Sign Language!

Interact with people to earn good reputation as a Receptionist Do you feel you can have a career as an Office admin or a receptionist? Then what are you waiting for! This course was made for you. The Professional Receptionist Skills Diploma will teach you how to serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. For any company, you need a person to greet clients or customers. A good receptionist helps make a good impression about the company and can enhance the reputation of the company. The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls and setting appointments. Professional Receptionist Skills Diploma comprises of units designed to improve your social skills and help you interact better with customers or clients. So what are you waiting for, get the course now! Course Highlights Professional Receptionist Skills Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Receptionist Skills Diploma into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Receptionist Skills Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Receptionist Skills Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Receptionist Skills Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.   Professional Receptionist Skills Diploma - Updated Version Introduction to Reception and Receptionist 00:26:00 Business Telephone Skills 00:20:00 Representing Your Boss and Company 00:36:00 Mail Services and Shipping 00:28:00 Travel Arrangements 00:25:00 Organising Meeting and Conferences 00:28:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Business Writing Skills 00:41:00 Organisational Skills 00:26:00 Communication Skills 00:27:00 Customer Service 00:17:00 Effective Planning and Scheduling 00:52:00 Invoicing/Petty Cash 00:28:00 Business Environment 00:16:00 Microsoft Excel Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:28:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Apply Text Formats 00:16:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:08:00 Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:09:00 Configure Headers and Footers 00:07:00 Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:06:00 Professional Receptionist Skills Diploma - Old Version Module 1: Receptionist Receptionist FREE 00:30:00 Importance of Receptionist FREE 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Module 2: Communication Skills Techniques To Be A Spontaneous Speaker 01:00:00 Knowledge Is Power - So Enrich Your Knowledge 01:00:00 Remarkable Tips To Introduce Yourself 01:00:00 Simple Strategies That Promote Conversations 01:00:00 Speaking From The Heart 01:00:00 Learn To Be A Good Listener First 00:30:00 Stop Bragging About Yourself 01:00:00 Easy Way To Start A Conversation 01:00:00 Handle Criticism Smartly 01:00:00 Asking For What You Want 00:30:00 Module 3: Interpersonal Skills Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 01:00:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Interpersonal Skills Development Course- Activities 00:00:00 Module 4: Office Management Skills Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Module 5: Microsoft Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Word 00:00:00 Module 6: Microsoft Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities - Microsoft Excel 00:00:00 Module 7: Microsoft PowerPoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Certified Microsoft PowerPoint for Beginners - Activities 00:00:00 Mock Exam Mock Exam- Professional Receptionist Skills Diploma 00:30:00 Final Exam Final Exam- Professional Receptionist Skills Diploma 00:30:00