Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD QS Certified Customer Support Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access
Embark on a transformative learning journey with our course, 'Communication & Information Handling in Care,' where the art of communication meets the responsibility of safeguarding sensitive information. In a world where every interaction matters, this course transcends the basics. Module by module, you'll explore the intricacies of effective communication, decoding reactions and mastering the unspoken language of body cues. Barriers to communication become stepping stones as you uncover strategies to overcome them, ensuring seamless connections in the realm of care. Confidentiality takes center stage as you delve into the ethical landscape of records maintenance, emphasizing the significance of trust in care relationships. The course extends beyond theory, guiding you through the practical aspects of information handling, ensuring your skills are not just theoretical but ready to be applied securely in real-world care settings. Join us on this dynamic expedition where communication becomes an art, and information handling transforms into a secure, ethical practice. Learning Outcomes Master the nuances of effective communication in diverse care scenarios. Decode reactions and understand the subtle language of body cues. Overcome barriers to communication, fostering meaningful connections. Navigate the ethical landscape of confidentiality and records maintenance. Demonstrate secure and ethical handling of information in care contexts. Why choose this Communication & Information Handling in Care course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Communication & Information Handling in Care course for? Aspiring healthcare professionals eager to enhance their communication skills. Current care practitioners seeking a deeper understanding of information ethics. Individuals entering the care sector desiring a comprehensive foundation. Professionals in allied healthcare fields wanting to refine communication strategies. Those keen on mastering the ethical aspects of information handling in care. Career path Clinical Communication Specialist: £35,000 - £50,000 Health Information Manager: £30,000 - £45,000 Patient Advocacy Coordinator: £28,000 - £40,000 Care Quality Assurance Officer: £32,000 - £48,000 Healthcare Information Security Analyst: £38,000 - £55,000 Clinical Governance Advisor: £40,000 - £60,000 Prerequisites This Communication & Information Handling in Care does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Communication & Information Handling in Care was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Communication Introduction to Communication 00:17:00 Module 02: Reactions & Body Language Reactions & Body Language 00:17:00 Module 03: Barriers & How to Overcome It Barriers & How to Overcome It 00:18:00 Module 04: Confidentiality & Records Maintenance Confidentiality & Records Maintenance 00:15:00 Module 05: Handling Information Handling Information 00:17:00 Module 06: Secure Handling of Information Secure Handling of Information 00:18:00
Unlock the secrets of the mind with 'Becoming a Certified NLP Practitioner: Transformative Coaching'. This meticulously crafted course illuminates the world of Neuro-Linguistic Programming (NLP), guiding you through its multifaceted communication and coaching models. Delve into the profound beliefs and presuppositions that underpin NLP, and harness advanced techniques to catalyse personal evolution. As you journey through each module, you'll not only refine your understanding but also pave your way to becoming a certified NLP coach. Learning Outcomes Gain a foundational understanding of Neuro-Linguistic Programming. Decode the intricacies of the NLP communication and coaching models. Comprehend the pivotal role of NLP presuppositions and beliefs. Implement advanced NLP techniques to drive personal transformation. Formulate compelling strategies for enhanced communication using NLP. Why buy this Becoming a Certified NLP Practitioner: Transformative Coaching? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Becoming a Certified NLP Practitioner: Transformative Coaching for? Aspiring individuals keen on mastering the art of NLP. Coaches looking to integrate NLP into their methodologies. Professionals aiming to bolster their communication prowess. Therapists desiring to weave NLP into their therapeutic approaches. Enthusiasts on the quest to achieve NLP practitioner certification. Career path NLP Coach: £30,000 - £50,000 Communication Specialist: £35,000 - £55,000 Therapist with NLP Specialisation: £40,000 - £60,000 Corporate Trainer with NLP Focus: £45,000 - £65,000 Personal Development Consultant: £50,000 - £70,000 NLP Researcher: £55,000 - £75,000 Prerequisites This Becoming a Certified NLP Practitioner: Transformative Coaching does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to NLP Introduction to NLP 00:17:00 Module 2: NLP Communication Model NLP Communication Model 00:20:00 Module 3: NLP Coaching Model NLP Coaching Model 00:26:00 Module 4: NLP Presuppositions and Beliefs NLP Presuppositions and Beliefs 00:21:00 Module 5: NLP Techniques for Personal Change NLP Techniques for Personal Change 00:26:00 Module 6: NLP Strategies for Effective Communication NLP Strategies for Effective Communication 00:28:00 Module 7: Advanced NLP Techniques Advanced NLP Techniques 00:21:00 Module 8: NLP Applications NLP Applications 00:17:00 Module 9: NLP Practitioner Certification NLP Practitioner Certification 00:15:00
Learn about Office Skills (Administration, Communication and Management) Diploma from industry experts and boost your professional skill. This Office Skills (Administration, Communication and Management) Diploma course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Office Skills (Administration, Communication and Management) Diploma. You'll also gain the skills of Office Skills (Administration, Communication and Management) Diploma to excel in your job and tips to master professional skills in no time. You'll be connected with the community of Office Skills (Administration, Communication and Management) Diploma professionals and gain first-hand experience of Office Skills (Administration, Communication and Management) Diploma problem-solving. The Office Skills (Administration, Communication and Management) Diploma is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the Office Skills (Administration, Communication and Management) Diploma, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job. This Office Skills (Administration, Communication and Management) Diploma will provide you with the latest information and updates of Office Skills (Administration, Communication and Management) Diploma. It will keep you one step ahead of others and increase your chances of growth. Why buy this Office Skills (Administration, Communication and Management) Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Office Skills (Administration, Communication and Management) Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Office Skills (Administration, Communication and Management) Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Office Skills (Administration, Communication and Management) Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Office Skills (Administration, Communication and Management) Diploma is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Personal Assistant Personal Assistant 01:23:00 Module 02: Admin Support Admin Support 01:54:00 Module 03: Administrative Management Administrative Management 00:00:00 Module 04: Organisational Skills Organisational Skills 01:16:00 Module 05: Telephone Etiquette Telephone Etiquette 01:07:00 Module 06: Business Writing Business Writing 01:24:00 Module 07: Time Management Time Management 01:09:00 Module 08: Body Language and Effective Communication Body Language and Effective Communication 01:23:00 Module 09: Meeting Management Meeting Management 01:24:00
Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Crisis Communication for HR Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Crisis Communication for HR Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Crisis Communication for HR Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Crisis Communication for HR Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Crisis Communication for HR? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Crisis Communication for HR there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Crisis Communication for HR course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Crisis Communication for HR does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Crisis Communication for HR was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Crisis Communication for HR is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 1: Crisis and HR Manager Crisis and HR Manager 00:21:00 Module 02: Planning and Managing Communication Planning and Managing Communication 00:26:00 Module 03: Effective Communication Effective Communication 00:32:00 Module 04: Preparing for a Crisis Preparing for a Crisis 00:26:00 Module 05: Communication During and After a Crisis Communication During and After a Crisis 00:25:00 Module 06: Building a Crisis Resilient Workforce Building a Crisis Resilient Workforce 00:40:00
Embark on a transformative journey with our 'Line Management' course, tailored meticulously for those who aspire to lead. Discover the art of mentoring, supervising, and bringing out the best in your team. This course not only sharpens your managerial skills but also equips you with techniques to enhance team dynamics, ensuring a harmonious and productive work environment. With each module, you'll unlock a new dimension of management, transforming you into a confident and capable leader. Learning Outcomes Understand the core concepts and responsibilities of line management. Develop robust mentoring, coaching, and supervisory skills. Implement effective talent management strategies and enhance team performance. Acquire skills to manage conflicts and foster positive employee relations. Grasp essential employment laws pertinent to line managers. Why choose this Line Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Line Management Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Line Management course for? Aspiring managers keen on mastering line management skills. Team leaders aiming for enhanced team performance and dynamics. HR professionals seeking deeper knowledge in talent management. Business owners determined to optimise their managerial approach. Individuals in supervisory roles desiring to upgrade their skills. Career path Line Manager: £30,000 - £45,000 Talent Management Specialist: £35,000 - £55,000 Performance Management Analyst: £28,000 - £42,000 HR Manager: £40,000 - £60,000 Conflict Resolution Specialist: £32,000 - £50,000 Employee Relations Officer: £27,000 - £43,000 Prerequisites This Line Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Line Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Line Management Introduction to Line Management 00:15:00 Module 02: Coaching and Mentoring Coaching and Mentoring 00:26:00 Module 03: Supervising, Motivating and Counselling Supervising, Motivating and Counselling 00:16:00 Module 04: Talent Management Talent Management 00:20:00 Module 05: Effective Communication Skills Effective Communication Skills 00:15:00 Module 06: Performance Appraisal Management Performance Appraisal Management 00:15:00 Module 07: Stress Management Stress Management 00:22:00 Module 08: Prioritising and Time Management Prioritising and Time Management 00:40:00 Module 09: Employee Relations Employee Relations 00:18:00 Module 10: Handling Conflict Handling Conflict 00:15:00 Module 11: Employment Law for Line Managers Employment Law for Line Managers 00:26:00 Assignment Assignment - Line Management 00:00:00
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