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29528 Courses in Cardiff delivered Online

Admin Support Diploma

5.0(1)

By Course Gate

If you enjoy working in an office environment and would like to get to work quickly, the Admin Support Diploma is for you. This course will prepare you for entry-level office occupations and is ideal for students who are looking for a program that provides the skills needed for many office positions. In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. You will learn the capacity of the different managers in an organization and how they work together to be able to achieve the goals of the business. Who is this course for? Admin Support Diploma is suitable for anyone who want to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Admin Support Diploma is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Microsoft Access Module One - Getting Started 00:30:00 Module Two - Opening and Closing Access 01:00:00 Module Three - An Introduction to Databases 01:00:00 Module Four - Sharing Data Using Apps 01:00:00 Module Five - Working in Your App 01:00:00 Module Six - An Introduction to Desktop Databases 01:00:00 Module Seven - Performing Basic Table Tasks 01:00:00 Module Eight - Working with Fields 01:00:00 Module Nine - Working with Table Relationships 01:00:00 Module Ten - An Introduction to Queries, Forms, and Reports 01:00:00 Module Eleven - Protecting Your Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Admin Support Diploma 00:20:00 Final Exam Final Exam- Admin Support Diploma 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Admin Support Diploma
Delivered Online On Demand47 hours
£11.99

Machine Learning A-Z: Support Vector Machine with Python ©

By Packt

In this course you will learn how to use the power of Python to train your machine such that your machine starts learning just like human and based on that learning, your machine starts making predictions as well!

Machine Learning A-Z: Support Vector Machine with Python ©
Delivered Online On Demand11 hours 10 minutes
£101.99

Supporting Microsoft IIS

5.0(3)

By Systems & Network Training

Supporting Microsoft IIS training course description This course provides students with the fundamental knowledge and skills to configure and manage Internet Information Services. This course is intended to help provide pre-requisite skills supporting a broad range of Internet web applications, security, and knowledge to help support other products that use IIS such as Exchange and SharePoint. What will you learn Install IIS. Configure IIS. Secure websites. Maintain IIS. Supporting Microsoft IIS training course details Who will benefit: Technical staff working with Microsoft IIS. Prerequisites: TCP/IP foundation for engineerss Supporting Windows ( XP or 2000 or 2003) Duration 5 days Supporting Microsoft IIS course contents Overview and Installing IIS Web Server infrastructure, installing IIS. Hands on Default install of IIS, verify and test.. Configuring the default website Default website, IIS Manager, default IIS file structure, configuring DNS records for a website, creating virtual directories and Applications. Hands on Configuring the Default website for public access. Creating Virtual Directories and Applications. Application Pools Application Pool Architecture, Application Pool recycling. Hands on Creating and managing Application Pools. Creating additional websites Multiple websites on a single server, website bindings. Hands on Creating new websites. Website and Web application support Configuring Common features, adding support for web applications. Hands on Adding support for web applications. Securing Websites and applications Access control, sites, applications, authentication and permissions. URL authorization rules. Hands on Configuring Authentication and permissions. Securing Data Transmissions with SSL Certificates and SSL, creating certificates for a web server, adding a certificate to a website. Hands on Certificates and HTTPS. Using the Central Certificate Store The Central Certificate Store. Hands on Install and configure the Central Certificate Store. Configuring Remote Administration Installing and Configuring the Management Service. Connecting to remote web servers and websites. Delegating Management Access. Hands on Remote administration. Implementing FTP Implementing FTP, configuring an FTP site. Hands on Install and configure a secured FTP site. Monitoring IIS IMonitoring IIS logs with Log Parser. Hands on Analyze a set of IIS log files for possible issues using Log Parser. Analyze performance data for performance related problems using PerfMon. Backing up and Restoring IIS The IIS environment. Hands on Performing a backup and restore of a website. Building Load-Balanced Web Farms Load-balancing mechanisms, building a Load-Balanced Web Farm using ARR, sharing content to a Web Farm using a network share, Sharing content to a Web Farm using DFS-R, Sharing IIS Configurations in a Web Farm. Hands on Installing and configuring ARR, sharing content to a Web Farm using network share and DFS-R, sharing IIS Configurations in a Web Farm.

Supporting Microsoft IIS
Delivered in Internationally or OnlineFlexible Dates
£3,697

Learning Support Assistant Course Online

By Study Plex

Highlights of the Course Course Type: Online Learning Duration: 3 Hours 54 Minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about teaching Understand the core competencies and principles of teaching Explore the various areas of teaching Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert teaching assistant Learning Support Assistant Course Master the skills you need to propel your career forward in teaching. This course will equip you with the essential knowledge and skillset that will make you a confident teacher or teaching assistant and take your career to the next level. This comprehensive learning support course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this learning support course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective teaching practice and equip you with the essential skills, confidence and competence to assist you in the teaching industry. You'll gain a solid understanding of the core competencies required to drive a successful career in teaching. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for teacher or teaching assistant or for people who are aspiring to specialise in teaching. Enrol in this learning support course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive learning support course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this teaching can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This learning support course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This learning support course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Module 1: Becoming A Teaching Assistant Becoming A Teaching Assistant 00:20:00 Module 2: Starting Your Role As A Teaching Assistant Starting Your Role As A Teaching Assistant 00:15:00 Module 3: Becoming A Part Of The School Becoming A Part Of The School 00:25:00 Module 4: A Supportive Learning System A Supportive Learning System 00:10:00 Module 5: The Art Of Teaching The Art Of Teaching 00:15:00 Module 6: Culturing Your Presence Culturing Your Presence 00:20:00 Module 7: The School Curriculums The School Curriculums 00:20:00 Module 8: Understanding The Pupils Understanding The Pupils 00:10:00 Module 9: Your Portfolio As A Teaching Assistant Your Portfolio As A Teaching Assistant 00:20:00 Module 10: Improving Yourself Further Improving Yourself Further 00:20:00 Module 11: Conclusion Conclusion 00:15:00 Final Assessment Assessment - Teaching Assistant Masterclass 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Learning Support Assistant Course Online
Delivered Online On Demand
£19

Mental Health Support Worker Course - Level 3

4.8(9)

By Skill Up

Gain the skills and credentials to kickstart a successful career in the technology industry and learn from the

Mental Health Support Worker Course - Level 3
Delivered Online On Demand6 hours 26 minutes
£25

Diploma in Learning Support Assistant Training - Level 5 (QLS Endorsed)

By Kingston Open College

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Diploma in Learning Support Assistant Training  - Level 5 (QLS Endorsed)
Delivered Online On Demand4 hours
£15

Healthcare Administrator Diploma - CPD Certified

4.5(3)

By Studyhub UK

24 Hour Flash Deal **25-in-1 Healthcare Administrator Diploma Mega Bundle** Healthcare Administrator Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Healthcare Administrator Diploma package online with Studyhub through our online learning platform. The Healthcare Administrator Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Healthcare Administrator Diploma course provides complete 360-degree training on Healthcare Administrator Diploma. You'll get not one, not two, not three, but twenty-five Healthcare Administrator Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Healthcare Administrator Diploma courses are yours for as long as you want them once you enrol in this course This Healthcare Administrator Diploma Bundle consists the following career oriented courses: Course 01: Medical & Clinical Administrator Course 02: Healthcare GDPR Certificate Course 03: Essentials of European Medical Device Regulations Course 04: Medical Law Course 05: Medical Terminology Training Course 06: Paramedicine Study Course 07: Safe Handling of Medicines Course 08: Communication & Information Handling in Care Course 09: Anatomy and Physiology of Human Body Course 10: Medical Jargon for Healthcare Assistant Course 11: Care Certificate Preparation Course 12: Control and Administration of Medication Course 13: Phlebotomy Course 14: Medical Transcription Diploma Course 15: Introduction to Vaccination Course 16: Consent Training in Healthcare Course 17: Diabetes Awareness Training Course 18: ADHD Awareness Course 19: Autism & Dyslexia Awareness Training Course 20: Safety & Precautions in Medication Management Course 21: First Aid Training Course Course 22: Anaphylaxis and Basic Life Support (CSTF) Course 23: Death Verification: Procedures and Legal Considerations Course 24: Microsoft Office course Course 25: Study Skills for Healthcare The Healthcare Administrator Diploma course has been prepared by focusing largely on Healthcare Administrator Diploma career readiness. It has been designed by our Healthcare Administrator Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Healthcare Administrator Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Healthcare Administrator Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Healthcare Administrator Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Healthcare Administrator Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Healthcare Administrator Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Healthcare Administrator Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Healthcare Administrator Diploma lessons One to one assistance from Healthcare Administrator Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Healthcare Administrator Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Healthcare Administrator Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Healthcare Administrator Diploma certificate and transcript on the next working day Easily learn the Healthcare Administrator Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Healthcare Administrator Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Healthcare Administrator Diploma Requirements To participate in this Healthcare Administrator Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Healthcare Administrator Diploma Career path You will be able to kickstart your Healthcare Administrator Diploma career because this course includes various courses as a bonus. This Healthcare Administrator Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Healthcare Administrator Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Healthcare Administrator Diploma - CPD Certified
Delivered Online On Demand6 days
£279

Level 3 Assessor Qualification (TAQA)

4.0(1)

By Panda Education and Training Ltd

Become a qualified assessor

Level 3 Assessor Qualification (TAQA)
Delivered Online + more
£415 to £650

Adult Safeguarding & Care Planning for Care Worker

By Compliance Central

Feeling Stuck in Your Career? The Adult Safeguarding & Care Planning for Care Worker Bundle is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Adult Safeguarding & Care Worker bundle provides an engaging learning experience, helping you learn skills across various disciplines. With Adult Safeguarding & Care Planning for Care Worker Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Adult Safeguarding & Care Worker bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Adult Safeguarding & Care Planning for Care Worker bundle on your job life and career growth! This Adult Safeguarding & Care Planning for Care Worker Bundle Comprises the Following CPD Accredited Courses: Course 01: Safeguarding Vulnerable Adults Training (Level 1) Course 02: Domiciliary Care Support Worker Course 03: End of Life Care Course Course 04: Basic Principles of Health Care Delivery Course 05: Dementia Awareness Course 06: Diabetes Awareness Course 07: Disability Assessor Training Course 08: Basic Cardiac (Heart) Care Course 09: Verification of Death Course 10: The Care Certificate Preparation Course 11: Emergency Care Worker Course 12: Observation Skills for Carers Course 13: Care Planning and Record Keeping Course 14: Medical & Clinical Administration Diploma Course 15: Duty of Care & Safety Responsibilities Course 16: Anaphylaxis & BLS Course 17: Personal Hygiene Course 18: Infection Control Course 19: Immunity Boosting Food Course 20: Control and Administration of Medicines Online Training Course Course 21: Mental Health Nursing Course 22: Consent Training in Healthcare Course Course 23: Anaesthetist Training Course 24: Communication & Information Handling in Care Course 25: Medical Terminology Training Course 26: Learn to Make a Fresh Start in Your Life Course 27: Motivation - Motivating Yourself & Others Course 28: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 29: Decision-Making and Critical Thinking Course 30: Time Management Training - Online Course What will make you stand out? Upon completion of this online Adult Safeguarding & Care Planning for Care Worker Bundle, you will gain the following: CPD QS Accredited Proficiency with this Adult Safeguarding & Care Worker Bundle After successfully completing the Adult Safeguarding & Care Worker bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Adult Safeguarding & Care Worker Bundle The online test with immediate results You can study and complete the Adult Safeguarding & Care Worker bundle at your own pace. Study for the Adult Safeguarding & Care Worker bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Adult Safeguarding & Care Planning for Care Worker bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Adult Safeguarding & Care Worker bundle, a comprehensive, complete collection of 30 courses. Each course in the Adult Safeguarding & Care Worker bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Adult Safeguarding & Care Worker bundle offers the flexibility and convenience to learn at your own pace. Make the Adult Safeguarding & Care Worker package your trusted partner in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Adult Safeguarding & Care Planning for Care Worker is perfect for: Expand your knowledge and skillset for a fulfilling career with the Adult Safeguarding & Care Worker bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Adult Safeguarding & Care Worker bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Adult Safeguarding & Care Worker bundle. Learn on your schedule, in the comfort of your home - the Adult Safeguarding & Care Worker bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Adult Safeguarding & Care Worker bundle. Certificates CPD Certificates Digital certificate - Included

Adult Safeguarding & Care Planning for Care Worker
Delivered Online On Demand5 days
£210

Customer Support Engineer Apprentice Course

5.0(14)

By Training Express

In today’s fast-paced digital landscape, the role of a Customer Support Engineer is more crucial than ever. This course offers a clear and structured pathway to mastering the essential knowledge needed to tackle technical support challenges with confidence. You’ll explore core concepts in troubleshooting, system diagnostics, and client communication—equipping you to handle customer queries with ease and precision. Whether you’re new to the field or looking to refine your approach, this course delivers insight into the technologies and problem-solving techniques that define modern customer support. Designed for busy professionals, the course content is entirely online and thoughtfully crafted to fit into your schedule. Expect engaging modules that balance technical depth with the finesse required to maintain strong customer relationships. With a touch of dry humour to keep things lively, this course transforms complex topics into manageable, memorable lessons that prepare you to excel in a technical support environment. Say goodbye to confusion and hello to clarity, all while enhancing your professional profile. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Customer Support Engineer Apprentice Course
Delivered Online On Demand1 hour
£15