32057 Courses in Cardiff delivered Online

Overview Safeguarding Children from Abuse | Animated Online Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Safeguarding Children from Abuse | Animated Online Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 01 Hour studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Safeguarding Children from Abuse | Animated Online Course Module 01: Introduction to Safeguarding 00:05:00 Module 02: Child Abuse 00:06:00 Module 03: Grooming and child trafficking 00:06:00 Module 04: Risks and Risk Assessment 00:05:00 Module 05: Disclosure and Taking action 00:05:00

5 day live online class Total duration: 15 hours Classes run once a month from 18:30-21:30 GMT (13:30-14:30 EST) over a 5 day period

The Geology Online Training Course is designed for curious minds eager to grasp the fascinating forces shaping our planet. From towering mountain ranges to the deepest ocean trenches, this course takes you on a journey through Earth’s layered past—minus the muddy boots and pickaxes. You'll explore topics like plate tectonics, rock cycles, fossils, and geologic time scales, all explained in a structured, accessible format that suits learners from every background. Whether you're a science enthusiast or simply curious about what's beneath your feet, this course offers a clear, no-nonsense approach to understanding Earth’s dynamic processes. Presented entirely online, this training course is tailored for those who appreciate learning at their own pace, with no digging or drilling required. Through engaging content, insightful analysis, and visually rich material, you’ll gain a solid foundation in geological science—without ever needing to leave your desk. The course is ideal for learners looking to add depth to their knowledge and see the world through a geological lens. So, if you've ever stared at a rock and wondered about its story, you're in exactly the right place. Learning Outcome Gain knowledge about the geological time-scale and organic evolution of Earth Gain knowledge of plate tectonic theory, the order of different layers of the Earth and the major types of plates of the Earth, as well as the motion of these plates Gain knowledge of plate tectonic theory, the order of different layers of the Earth and the major types of plates of the Earth, as well as the motion of these plates Have an idea of how seismic waves are measured Describe the probing methods to study Earth's internal structure Meet the Endorsement The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Geology course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject. Meet the Accreditation CPD Quality Standards (CPD QS) accreditation assure the Geology course training and learning activities are relevant, reliable, and upto date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Many Earth processes, such as landslides, earthquakes, floods, and volcanic eruptions, can be dangerous to people. Geologists seek to understand these processes well enough to avoid constructing critical buildings in potentially hazardous areas. If geologists can create maps of locations that have already flooded, they can also create maps of areas that may flood in the future. These maps can guide community development and evaluate where flood protection or flood insurance is required. Our Geology course will help you to learn the basic geological processes, focusing on where, when and why certain rocks and natural resources form on Earth. You'll also explore some of the environmental and sustainability concerns that geologists must address while harvesting and processing these resources. Course Curriculum: Here is a curriculum breakdown of the Online Geology Course: ***Online Geology Course*** Introduction Geology Importance Development the Scientific Method Solar System OverView the Sun the Moon Terrestrial Planets Jovian Planets Other Solar Bodies Geologic Time OverView Relative Dating Numerical Dating Fossils The Geologic Time Scale Inside Earth Earth's Internal Structure Exploration Plate Tectonics Continental Drift Modern Evidence Earth's Major Plates Motion Drivers Motion Measurement Continental Margins Ocean Floor Features Oceanic Crust Layers Destruction of Oceanic Crust Features of Subduction Zones Mountains Topography Weathering OverView Mechanical Weathering Chemical Weathering Spheroidal Weathering Soil Deserts & Winds Deserts Wind Erosion Wind as a Transporter Wind Deposits Minerals Atom Periodic Table Bond-s Minerals Formation Mineral Identification Crystalline Habits Sedimentary Rocks OverView Detrital Sedimentary Rocks Grain History Chemical Sedimentary Rocks Coal Sedimentary Rocks Identification Table Sediments to Sedimentary Rocks Sedimentary Structures Metamorphic Rocks Metamorphism Metamorphic Rocks Metamorphic Drivers Metamorphic Texture Igneous Rock Magma Igneous Texture Deformation Deformation Deformation Stages Folds Faults & Joints Volcanoes OverView Volcanic Eruptions Extruded Material Volcanic Landforms Volcanic Hazards Mass Wasting Overview Types Triggers Surface Water OverView Hydrologic Cycle Running Water Flow Channels Depositional Landforms Floods Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the Geology course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying Within the UK: £129 International: £129 + £10 (postal charge) = £139 CPD Accredited Certification from One Education After successfully completing this Geology course, you will qualify for the CPD accredited certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Training does not require you to have any prior qualifications or experience. Anybody interested in rock formations. Anybody who wants to know about the importance of geology. Anybody who wants to learn about natural history Anybody with an aspiration for pursuing a career in geology Anyone with a natural curiosity about the world around them Requirements This Geology course is open to all, with no formal entry requirements. Career path Participating in this training may lead to potential opportunities for taking a role or working in a position of a: Geoscientist Geotechnician Land Surveyor Cartographer Hydrologist

Overview Find the roadmap to a successful medical receptionist career by taking this Online Medical Receptionist Course.  Medical receptionists play a vital role in the growth of healthcare facilities. They are the first point of contact for patients and can leave lasting positive impressions.  This Online Medical Receptionist Course will teach you how to carry out the various duties of a medical receptionist. For instance, you'll learn how to organise schedules, maintain medical records, organise an office filing system and maintain confidentiality in a medical environment.  Also, you'll learn to manage your time as a medical receptionist and maintain workplace safety. Finally, you'll understand what information technology is used in healthcare and identify the ethical and legal responsibilities of healthcare workers. Course Preview Learning Outcomes Learn about the filing systems used in medical offices Understand the importance of time management in healthcare Know effective ways to organise schedules Learn how to maintain confidentiality in a clinical setting Enrich your knowledge of information technology in healthcare Identify the ethical and legal aspects of healthcare Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn From the Course? File Management Record Keeping Medical Jargon Workplace Safety Management Who Should Take this Online Medical Receptionist Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Medical Receptionist Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Online Medical Receptionist Course Certification After completing and passing the Online Medical Receptionist Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ Online Medical Receptionist Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as:   Medical secretary - Salary: £17,500 to £24,000 Medical illustrator - Salary: £25,654 to £39,026 Receptionist - Salary: £15,000 to £22,000 Emergency medical dispatcher - Salary: £21,730 to £26,282 Medical receptionist - £24,000 per annum Medical receptionist / Administrator - £11.00 per hour Module 1: Introduction to Healthcare and Receptionists Introduction to Medical Secretary 00:16:00 Module 2: Organise Schedules Organise Schedules 00:21:00 Module 3: Maintaining Medical Records Maintaining Medical Records 00:19:00 Module 4: Effective Filing Systems in Medical Offices Effective Filing Systems in Medical Offices 00:16:00 Module 5: Confidentiality in a Medical Environment Confidentiality in a Medical Environment 00:14:00 Module 6: Time Management Time Management 00:37:00 Module 7: Medical Jargon and Terminology Medical Jargon and Terminology 00:25:00 Module 8: Maintaining Workplace Safety Maintaining Workplace Safety 00:20:00 Module 9: Information Technology in Health Care Information Technology in Health Care 00:13:00 Module 10: Legal aspects and Ethics Legal aspects and Ethics 00:19:00 Assignment Assignment - Medical Receptionist 00:00:00 Order Your Certificates and Transcript Order Your Certificates and Transcripts 00:00:00

Your Journey to Pelvic Floor Confidence starts here.. Are you ready to feel more confident in your pelvic floor when you cough, sneeze, laugh, run, jump or exercise? Then this course is for you!! I will show you in JUST 4 WEEKS how to improve your pelvic floor function & feel confident again! Pelvic Floor Confidence can be yours in just 4 weeks!!! Proven Results = A more confident you and a stronger pelvic floor The course has been designed to give you more information about the pelvic floor, how it works and what it does. You will learn how to work with your pelvic floor and increase it’s capacity to best serve your lifestyle and improve your pelvic floor confidence in a functional way. Week 1 – Understanding the pelvic floor and an introduction into the fundamentals of pelvic floor exercises, introduction to functional exercises Week 2 – Pelvic Floor first stage exercises, distraction techniques for urge incontinence and understanding our toilet patterns, with functional exercises Week 3 – Next Step Pelvic Floor Exercises, Pelvic Organ Prolapse and living with it, toilet habits and functional exercises Week 4 – Advanced Pelvic Floor Exercises, Bowel Issues and Irritants. Once you have completed the 4 weekly sessions you will have access to a 12 week follow on programme that will help you implement further what you have learned. This course has been designed to help you understand the importance of your pelvic floor and to help you support it in a functional way.

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too. Attendees will be able to: Focus on others to project a UB4ME, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); and Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions. Register for this class and you will be sent ONLINE login instructions prior to the class date.

Electronics Equipment Repair 2 (Online Virtual Classroom) is a follow on course to Electronics Equipment Repair 1. This course builds on the skills gained and enables participants to build, test and fault-find more complex Analogue Electronic circuits

The WSET Level 2 Award in Wines has full accreditation from OfQual as a Level 2 Vocational Qualification. Through a combination of tasting and theory you will explore the factors that impact the style and quality of wine and learn how to describe wines with confidence. Course Schedule: The 8 x 2-hour online sessions on -  What the course covers Wine tasting: You will learn how to taste and describe wines using the WSET Systematic Approach to Tasting (SAT) Food and wine pairing: You will learn the principles of food and wine pairing Wine service and storage: You will learn the correct way to store and serve wine and how to recognise common faults found in wine Labelling: You will learn how to decode and understand wine labels Factors influencing the style of wine: You will explore how environmental factors, grape-growing, vineyard and maturation options influence the style and quality of the wines made all over the world Grape varieties: You'll learn about the styles of wines produced by the key international red and white grape varieties (Chardonnay, Pinot Grigio, Sauvignon Blanc, Riesling, Cabernet Sauvignon, Pinot Noir, Merlot and Syrah/Shiraz) as well as the styles of wines made with 22 regionally important grape varieties grown in 70 wine regions (GI's) around the world Sparkling and Fortified wines: You will be taught how grape varieties and winemaking processes influence the style of wines in these two key wine categories. No prior wine knowledge is required however the course builds upon the WSET Level 1 Award in Wines course. It is not essential to complete Level 1 to join the Level 2 course but if you are a complete begineer you may wish to consider this option. We recommend you read the course specification document HERE for full details of the content, structure and assesment criteria. Any questions please get in touch. Course delivery The Level 2 Award in Wines online course covers the same syllabus as the classroom course and is delivered in LIVE interactive online lessons by one of our certified wine educators This course includes 16 hours online tuition in 8 x 2hr sessions and we recommend a minimum of 12 hours additional study Your tutor will give you a guided tasting of 12 wines on this course (for details of how to order the wines see below) You will receive access to practice multiple-choice revision questions specific to this course - FREE OF CHARGE Please note a reliable broadband connection is essential for the completion of this online course as are basic computer skills. Examination To obtain the WSET Level 2 Award in Wines Qualification, you will need to successfully pass the exam. The exam is made up of 50 multiple-choice questions to be completed in 1 hour. A mark of 55% is required to pass the exam. The exam is taken online via a Remote Invigilation service giving you the flexibility to take the exam at a time and date of your choice. More details will be sent upon registration. Please ensure you read the information HERE if you wish to take the exam online.  Whats included All WSET course materials posted to you at no extra charge including: Looking Behind the Label course manual, Study Guide, specification and SAT Tasting Card LIVE virtual interactive sessions taught by a Local Wine School WSET Certified Tutor Exclusive access to practice multiple choice questions provided FREE OF CHARGE WSET exam fee Remote Invigilation service Internationally recognised WSET qualification, certificate and pin for those who pass the exam VAT at 20% (VAT receipt can be provided on request) Course Wines It is recommended that at least 12 wines are tasted as part of this course, although this is optional and the cost of wines is not included in the course fee above. Our wine experts have specially selected wines for this course designed to demonstrate specific learning outcomes. We have negotiated a discounted price only available to our online students. Details of how to order your case of wines will be provided when you book your place. The cost is approx £150 including VAT and delivery.  Wine preservation advice is give so that after each tasting exercise you can reseal and return to the wines over the coming days. Special Educational Needs Please make the school aware if you have a condition which may mean that you will qualify for additional help during the exam such as dyslexia. Important dates Registration deadline: please book at least 5 days before the start of the course, to allow time to send materials and order the tasting wines.

In this course, you will learn everything about language and linguistics, and how to teach a second language more effectively. This Advanced Diploma in TEFL / TESOL Online Course will educate you on grammar, tenses and vocabulary, and how to promote receptive skills such as listening, reading, speaking, and writing. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the aspects of TEFL / TESOL Identify the factors that influence TEFL / TESOL teaching Know how to teach a second language effectively Learn about the language, linguistics, grammar, tenses, and vocabulary Learn how to promote receptive listening skills and teach productive speaking skills Know how to do lesson planning and arrange resources Know how to conduct activity-based learning Understand EFL classroom management and EFL technology Know how to assess feedback and assessment and understand TEFL employment Advanced Diploma in TEFL / TESOL Online Course Overview The Advanced Diploma in TEFL / TESOL Online Course has been crafted especially for people who want to focus on TESOL education and academic teaching, as well as English teachers and TESOL instructors who are responsible for teaching non-native English speakers. Immigrants or Students studying abroad in a foreign nation where English is the second language will also benefit from this course. This online course will help you master the factors that influence TEFL or TESOL teaching, gain knowledge about the aspects of TEFL/TESOL, and learn about TEFL methodology. You will gain knowledge and skills to design and create instructional materials, as well as learning methodologies, to aid your ESL or EFL students in improving their English-language proficiency. Upon successful completion of this Advanced Diploma in TEFL / TESOL Online Course, you will understand TEFL methodology, employment, and EFL technology and learn how to instruct and work with non-native English speakers. Who should take this course? This Advanced Diploma in TEFL / TESOL Online Course is primarily aimed at: Home tutor Immigrant Job seekers English language teacher TEFL / TESOL instructor Aspiring TEFL / TESOL instructor Aspiring EFL teachers People looking for a career change Anyone seeking a professional teaching career abroad EFL teachers looking for career growth and enhancement of teaching skills This course is not, however, limited to a single industry or job sector. Anyone interested in improving their teaching techniques and earning an internationally recognised certification for career growth can also take this course. Entry Requirements There are no academic entry requirements for this Advanced Diploma in TEFL / TESOL Online Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method  This Advanced Diploma in TEFL / TESOL Online Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum How IT Works How IT Works Module 1: Introduction and Aspects of TEFL/TESOL Module 1: Introduction and Aspects of TEFL/TESOL Module 2: Factors that Influence TEFL or TESOL Teaching Module 2: Factors that Influence TEFL or TESOL Teaching Module 3: TEFL Methodology Module 3: TEFL Methodology Module 4: Language and Linguistics Module 4: Language and Linguistics Module 5: Teaching a Second Language Module 5: Teaching a Second Language Module 6: Grammar, Tenses and Vocabulary Module 6: Grammar, Tenses and Vocabulary Module 7: Promoting the Receptive Skill Listening Module 7: Promoting the Receptive Skill Listening Module 8: Teaching the Receptive Skill Reading Module 8: Teaching the Receptive Skill Reading Module 9: Teaching the Productive Skill Speaking Module 9: Teaching the Productive Skill Speaking Module 10: Teaching the Productive Skill Writing Module 10: Teaching the Productive Skill Writing Module 11: Lesson Planning and Arranging Resources Module 11: Lesson Planning and Arranging Resources Module 12: Activity Based Learning Module 12: Activity Based Learning Module 13: EFL Classroom Management Module 13: EFL Classroom Management Module 14: Feedback and Assessment Module 14: Feedback and Assessment Module 15: EFL Technology Module 15: EFL Technology Module 16: TEFL Employment Module 16: TEFL Employment Conclusion Conclusion Assessment Assessment - Advanced Diploma in TEFL / TESOL Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB. Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams. In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job. OBJECTIVES Participants will be able to: Build a consistent framework and process to ensure an unbiased candidate experience; Choose job specifications and determine how success will be measured (skills); Identify characteristics and qualities that will support the required skills; Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job; Review legal and appropriate interviewing etiquette/guidelines, including social media research; Screen candidates, using resumes and phone interviews; and Conduct successful role-play Behavioral Interviews in class. CLASSES WILL INCLUDE: Workbooks for future reference and study. Workshop / role play with actual interview scenarios to assist in internalizing data. Time for individual questions and concerns to aid in personalizing tactics. Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others. Ildiko OraveczNew Mexico International Society for Performance Improvement