162 Courses in Cardiff delivered Online

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access

Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Overview Earn respect and admiration of any dynamic organisation by mastering the skills of quality Administration and making the role your own. This comprehensive course is packed full of office and business Administration guidance that will enable you to run a business successfully. The Office Administration Certificate course has been compiled and constructed with the help of industry professionals and provides expert tuition on office and business principles. You will be taught not only how to handle departmental communications and financial responsibility, but also how to supervise Human Resources and provide inspirational leadership. Make yourself a candidate for excellence with us. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Office Administration Certificate. It is available to all students, of all academic backgrounds. Requirements Our Office Administration Certificate is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 12 lectures • 07:08:00 total length •Module 1: Introduction to Office Administration: 00:17:00 •Module 2: Skills of an Effective Administrator: 00:18:00 •Module 3: Business Writing Skills: 00:39:00 •Module 4: Communication Skills: 00:27:00 •Module 5: Managing Meetings and Giving Feedback: 01:29:00 •Module 6: Organisational Skills: 01:18:00 •Module 7: Telephone Etiquette: 01:09:00 •Module 8: Negotiation Techniques: 00:18:00 •Module 9: Conflict Management: 00:16:00 •Module 10: Stress Management: 00:18:00 •Module 11: Time Management: 00:39:00 •Assignment - Office Administration Certificate: 3 days

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively – whether in your ordinary day or when deadlines loom and the pressure is building.

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.