278 Courses in Cardiff delivered Online

Looking for a role that merges tech with business operations? The IT Support Assistant Mini Bundle was designed to get you hired—fast. With a skill mix of IT, Basic Electrical Engineering, Cyber Security, Network Engineering, and HR, this bundle is tailor-made for office support roles, entry-level infrastructure positions, and administrative tech jobs. Employers across tech departments, HR divisions, and hybrid teams are actively recruiting for talent that combines IT skills with Network Engineering and an understanding of both people and systems. This is your opportunity to tick every box they need. Description Today’s support assistant roles are complex. They require IT expertise, network fluency, and compliance awareness—and that’s exactly what this bundle delivers. Whether it’s managing digital networks, troubleshooting infrastructure, or liaising with HR teams, this combination of IT, Basic Electrical Engineering, Cyber Security, Network Engineering, and HR ensures you’re job-ready. Cyber Security is a must-have in all support roles. Pair that with Network Engineering, and you're prepared for IT desk jobs and system admin tasks. Add HR, and you become indispensable in tech-enabled HR departments that need professionals fluent in both digital systems and human processes. With IT, Basic Electrical Engineering, Cyber Security, Network Engineering, and HR under your belt, you’re not just another applicant—you’re a problem-solver, a communicator, and a technician all in one. Employers know that. The only question is: will they find you before someone else gets there first? FAQ Q: What roles does this bundle prepare me for? A: IT support assistant jobs, helpdesk roles, HR tech admin, and junior Network Engineering positions that require knowledge of Cyber Security, IT, and HR. Q: Why is HR included in an IT bundle? A: Because HR teams now rely heavily on tech-savvy assistants to manage systems, data, and compliance—especially those with IT and Cyber Security credentials. Q: Does this bundle prepare me for entry-level tech roles? A: Absolutely. IT, Network Engineering, Cyber Security, Basic Electrical Engineering, and HR form a solid foundation. Q: Can I work in network support with this? A: Yes. Network Engineering and Cyber Security training are essential for junior infrastructure roles. Q: Is this bundle good value compared to buying courses separately? A: Definitely. You save more by enrolling in one package that covers IT, HR, Cyber Security, Network Engineering, and Basic Electrical Engineering. Q: Is this relevant for hybrid office roles? A: Very much so. Hybrid teams require people who are fluent in IT, Cyber Security, and HR operations.

Jamf training course, Jamf 370

Master the art of professional phone communication with our Phone Etiquette Training Course, designed to elevate your telephone skills to a new level of confidence and clarity. Whether managing interoffice calls or handling inbound and outbound conversations, this course guides you through every essential aspect of phone etiquette. Learn how to build rapport, practise active listening, and manage challenging callers with ease, ensuring every interaction leaves a positive impression. The course also covers vital business telephone techniques, effective communication strategies, and maintaining efficient record-keeping and filing systems, making it a complete resource for seamless phone handling within any organisation. Beyond just calls, this training delves into essential business skills such as customer relationship management, professional business writing, and organisational abilities like planning, scheduling, and invoicing. Ideal for individuals aiming to enhance their telephone manner and office communication, the course ensures you gain confidence in managing calls, mail services, and intra-organisation dealings. Delivered entirely online, this course suits busy professionals seeking to polish their phone etiquette with flexible learning that fits their schedule, helping you communicate with professionalism and ease at all times. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IT Support Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our IT Support Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

ITIL® 4 Specialist: Create, Deliver and Support: In-House Training The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management

The Jamf 200 course offers a core understanding of Jamf Pro. It also provides enterprise-level knowledge of macOS and iOS platforms. Rely on our expert trainers to help you pass the Jamf 200 certification first time. Topics: Introduction to the Jamf Pro server. Building and managing content (.pkg, .mpkg, and .dmg packages) for deployment to macOS devices. Enrolling macOS and iOS devices using automated MDM enrollment. Setup and configuration of macOS and iOS devices. Configuring the user environment (Configuration Profiles, .plist). Security for macOS and iOS devices. Purchasing and distributing App Store apps using Apple Business Manager or Apple School Manager. Scripting overview (Bash). Initial setup and refreshing/reimaging macOS and iOS devices. Ownership and permissions (POSIX, ACE/ACL) on macOS devices. Prerequisites: Abundant hands-on experience with macOS and iOS. What’s Included: Four days (9am-5pm each day) of lab-style interaction. Proctored certification exam during the afternoon of the fourth day. All hardware and software required for the course. Printed course materials. Jamf Certified Tech badge on your Jamf Nation profile (upon successfully completing the exam with a passing score). Free £100 Apple technical training credit

Jamf 400, Jamf training course

Jamf Training, Jamf 300 course,

IT support is the backbone of every modern workplace, handling everything from system glitches to data security concerns. This 8 in 1 IT Support Training Premium Bundle delivers a solid grounding in essential IT knowledge, covering cybersecurity, GDPR, and Microsoft Office tools like Word, Excel, Access, and Outlook. It’s tailored for those looking to improve technical understanding and boost their efficiency in digital environments. Alongside the technology, the course includes important regulation insights to help protect data and maintain ethical standards in any organisation. Whether you’re stepping into IT support or enhancing your current role, this bundle equips you with skills to manage systems and information confidently and responsibly. Learning Outcomes Understand core IT principles and system support basics. Learn cybersecurity fundamentals to safeguard digital environments. Gain knowledge of GDPR for data protection awareness. Develop proficiency in Microsoft Word and document creation. Improve spreadsheet skills using Microsoft Excel tools. Explore email management and database basics in Outlook and Access. Who is this Course For Aspiring IT support technicians entering the technology sector. Office staff managing IT-related tasks and communications. Data handlers responsible for maintaining privacy and GDPR rules. IT administrators improving Microsoft Office proficiency. Professionals supporting cybersecurity measures in organisations. Remote workers managing digital files and emails efficiently. Career changers interested in foundational IT and security skills. Helpdesk and technical support staff seeking online training. Career Path IT Support Technician – £22,000 to £30,000 per year Cybersecurity Analyst (Entry level) – £28,000 to £38,000 per year Data Protection Officer – £30,000 to £40,000 per year Microsoft Office Specialist – £24,000 to £32,000 per year Helpdesk Analyst – £22,000 to £29,000 per year IT Administrator – £25,000 to £33,000 per year

IT Support Technician | Functional Skills IT | Encryption | Cloud Computing ( CompTIA Cloud+ (CV0-002)) | Cyber Security | Data Center Training | Cisco ASA Firewall and much more...

Support Essentials course, macOS Support Essentials,