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5377 Courses in Cardiff delivered Online

Customer Support Engineer Apprentice Course

5.0(14)

By Training Express

The Customer Support Engineer Apprentice Course is designed to develop essential skills for anyone aiming to excel in customer service and technical support roles. This course offers a thorough introduction to effective telephone communication, covering everything from phone etiquette and managing calls to building rapport and handling challenging conversations. Learners will also gain insight into key business practices such as mail services, invoicing, and record keeping, ensuring they understand the operational side of customer support within an organisation. Alongside technical communication, the course focuses on critical organisational and planning skills to improve efficiency and customer satisfaction. With modules dedicated to business writing, customer relationship management, and scheduling, learners will be well-prepared to handle a variety of customer interactions and administrative tasks confidently. Whether dealing with inbound or outbound enquiries, this course provides a solid foundation for those looking to enhance their professional communication and support capabilities in a remote learning format. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Customer Support Engineer Apprentice Course
Delivered Online On Demand1 hour
£15

Area Cleaner Training Course

5.0(14)

By Training Express

Whether you're aiming to work independently or offer services through a growing cleaning company, this Area Cleaner Training Course is designed to give you a solid grounding in the responsibilities and methods of modern cleaning professionals. From understanding the nuances of domestic, office, and commercial cleaning to learning about safe chemical use, equipment, and even how to handle non-routine waste—this course covers the job from every relevant angle. You'll also explore the business side of things, with clear guidance on planning, launching, and managing a cleaning business. From marketing and sales to staff management and customer satisfaction, the modules are shaped to support both aspiring area cleaners and those looking to scale a cleaning service. Whether you’re brushing up or starting from scratch, this course provides the insights needed to move forward confidently in a structured, professional setting. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: An Introduction to the Cleaning Job Module 02: The Diversity of Cleaning Jobs Module 03: Cleaning Equipment, Products and Clothing Module 04: House Cleaning Module 05 Food Kitchen and Commercial Kitchen Cleaning Module 06 Bathrooms and Toilets Module 07 Office Cleaning Module 08 Cleaning External Surfaces and Areas Module 09 Dealing with Non-Routine Waste Module 10 Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11 Starting a Cleaning Business and Planning for it Module 12 Running the Business with Quality Service Module 13 Customer Satisfaction Module 14 Management of Staff Module 15 Marketing, Advertising and Sales Module 16 Expansion Management Module 17 Business Insurance, Tax and Additional Equipment Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Area Cleaner training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Area Cleaner training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Area Cleaner Training Course
Delivered Online On Demand1 hour
£15

Recruitment Consultant - Level 4

4.9(27)

By Apex Learning

Overview Gain insight into the recruitment industry and become a qualified recruitment consultant by attending the comprehensive Recruitment Consultant - Level 4 course.The advanced Recruitment Consultant - Level 4 course aims to equip you with all the required recruitment consultancy skills to enable you to effectively and efficiently manage the recruitment process. You'll gain an in-depth understanding of the selection process, setting goals, interview preparation and questions, measuring talent and growth, avoiding bias while making offers, and many more. You'll be thoroughly trained on every step by our expert-educators to ensure your skill development to the utmost extent.Grow your recruitment consultancy business by enrolling today! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Recruitment Consultant - Level 4. It is available to all students, of all academic backgrounds. Requirements Our Recruitment Consultant - Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 13 lectures • 07:09:00 total length •Module 01 - Introduction to Recruitment: Importance and Implications: 00:21:00 •Module 02 - An Overview of the Recruitment Industry: 00:36:00 •Module 03 - The UK Recruitment Legislation: 00:36:00 •Module 04 - Sales and Selling in the Recruitment Industry: 00:14:00 •Module 05 - The Recruitment Process: 00:43:00 •Module 06 - Key Performance Indicators for the Recruitment Industry: 00:30:00 •Module 07 - Candidate Attraction for Recruitment: 00:45:00 •Module 08 - Candidate Management: 00:27:00 •Module 09 - Candidate Interview Processes: 00:34:00 •Module 10 - Client Acquisition: 00:44:00 •Module 11 - Client Strategy in the Recruitment Sector: 00:32:00 •Module 12 - Client Management: 00:37:00 •Module 13 - Steps to Starting and Running a Successful Recruiting Service: 00:30:00

Recruitment Consultant - Level 4
Delivered Online On Demand7 hours 9 minutes
£12

Level 2 Youth Work Certificate

By Wise Campus

Youth Work Certificate: Youth Work Certificate Introducing the Level 2 Youth Work Certificate Course - Unlock Your Potential! Do you dream of pursuing a rewarding career that involves guiding, supporting, and empowering the next generation? If so, look no further! Our Level 2 Youth Work Certificate Course is your pathway to becoming a skilled and certified youth worker. Our Level 2 Youth Work Certificate course is thoughtfully designed by seasoned youth work professionals. The Level 2 Youth Work Certificate course covers a wide range of topics, including youth development, building rapport, handling challenges, and much more. With this Level 2 Youth Work Certificate course you will gain a comprehensive understanding of youth work essentials. Our Level 2 Youth Work Certificate course is delivered entirely online. The Level 2 Youth Work Certificate course allows you to study at your own pace, whenever and wherever suits you best. Our dedicated team of instructors is committed to your success. The Level 2 Youth Work Certificate course provides personalised feedback, guidance, and support throughout your learning journey. Don't miss this incredible opportunity. Enrol in our Level 2 Youth Work Certificate Course today and start making a meaningful impact on the world around you. Youth Work Certificate: Youth Work Certificate Upon successful completion of the Level 2 Youth Work Certificate course, you will receive a Level 2 Youth Work Certificate, a valuable testament to your expertise and dedication, giving you a competitive edge in the job market. With our Level 2 Youth Work Certificate course prepare yourself for a fulfilling career that truly matters. Who is this course for? Youth Work Certificate: Youth Work Certificate This Level 2 Youth Work Certificate course is ideal for budding youth workers or a teacher aiming to expand their skill set. This Level 2 Youth Work Certificate course is also suitable for anyone genuinely passionate about making a difference in the lives of young people. Requirements Youth Work Certificate: Youth Work Certificate To enrol in this Youth Work: Youth Work Course, students must fulfil the following requirements. To join in our Youth Work: Youth Work Course, you must have a strong command of the English language. To successfully complete our Youth Work: Youth Work Course, you must be vivacious and self driven. To complete our Youth Work: Youth Work Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Youth Work: Youth Work Course. Career path Youth Work Certificate: Youth Work Certificate Upon completion of the Level 2 Youth Work Certificate course, you will be equipped with essential knowledge and skills to make a positive impact on the lives of young people. Youth Worker Youth Support Officer Youth Mentor Youth Development Officer Community Development Worker

Level 2 Youth Work Certificate
Delivered Online On Demand2 hours 30 minutes
£12

Level 2 Certificate Understanding the Safe Handling of Medication in Health & Social Care

By Wise Campus

Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Are you hoping to learn about medication handling or health and social care? The Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Courses will help you understand medication safety in health and social care environments. This Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care course aims to teach about supply, storage, and keeping audit reports on medication processes. Also, this Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care course is perfect for learning essential needs for safe administration. After finishing the Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care, you will have detailed knowledge and confidence in this topic. Enrol in the Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care to become a competent and caring health and social care worker. Learning Outcomes of Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Course In this Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care program, you will learn about: Various types of medications, their applications, and their side effects. Through the Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care course you can understand the various routes of administration as well as how to handle and prepare various types of medication. Enhance your understanding of how to monitor patients for any bad responses and respond accordingly by this Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care course. This Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care course describes the fundamentals of drug storage and disposal. You can increase the capability to comprehend and analyse medication-related information and effectively transmit it to others with the help of this Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care course. This Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care course explains the competence in performing pharmacological treatments in a safe and effective manner. Main Course: Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Free Courses are including with this Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Course Along with The Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Course, We Offer a free Level 2 Certificate in Preparing to Work in Adult Social Care Course Along with The Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Course, We Offer a free Level 2 Certificate in Understanding Safeguarding and Prevent Course Along with The Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Course, We Offer a free Diploma in Mastering Psychology Healthcare Management Training Course Special Offers of this Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Course This Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Course Instant access to this Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Course Get FREE Tutor Support to this Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Course Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Modern medications are potent substances that provide global benefits to millions of people. However, improper handling or use of these medications can have detrimental, even lethal, effects. Anybody who handles pharmaceuticals needs to be up to date on safe medication handling practices. An excellent introduction to the different types of medications and how to record, store, and handle them is provided by this Level 2 Certificate Understanding the Safe Handling of Medication in Health & Social Care course. Who is this course for? Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care This Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care qualification is ideal for anyone who wants to improve their knowledge of safely handling medicines. Requirements Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care To enrol in this Safe Handling of Medication in Health and Social Care Course, students must fulfil the following requirements. To join in our Safe Handling of Medication in Health and Social Care Course, you must have a strong command of the English language. To successfully complete our Safe Handling of Medication in Health and Social Care Course, you must be vivacious and self driven. To complete our Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Course. Career path Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care This Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care course can lead to roles such as Care Worker or Pharmacy Assistant.

Level 2 Certificate Understanding the Safe Handling of Medication in Health & Social Care
Delivered Online On Demand1 hour 12 minutes
£12

Law and Legal Work with Employment Law

By Wise Campus

Legal Work: Legal Work Are you interested in working in law or are you already employed in the legal field but want to learn more? The best option for you is our Level 2 Certificate in Law and Legal Work. This comprehensive Level 2 Certificate in Law and Legal Work course has described everything necessary to start a career in law and legal work. Starting from the English Legal System to aspects of law-making are explained in this Level 2 Certificate in Law and Legal Work course. Also, this Level 2 Certificate in Law and Legal Work course includes legal requirements, policies, power and procedures. Moreover, this Level 2 Certificate in Law and Legal Work course provides ideas about family welfare law, consumer protection and other relevant topics. Unlock your potential with our Level 2 Certificate in Law and Legal Work course! Main Course: Level 2 Certificate in Law and Legal Work Course Free Courses included with Level 2 Certificate in Law and Legal Work Course: Along with Level 2 Certificate in Law and Legal Work Course you will get free Level 3 Diploma In UK Employment Law Special Offers of this Level 2 Certificate in Law and Legal Work Course This Level 2 Certificate in Law and Legal Work Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate in Law and Legal Work Course Instant access to this Level 2 Certificate in Law and Legal Work Course Get FREE Tutor Support to this Level 2 Certificate in Law and Legal Work Course Legal Work: Legal Work Everything needed to begin a career in law and legal work has been covered in this extensive Level 2 Certificate in Law and Legal Work course. This Level 2 Certificate in Law and Legal Work course explains everything from the English legal system to various parts of the law-making process. Legal requirements, policies, power, and procedures are also covered in this Level 2 Certificate in Law and Legal Work course. In addition, this Level 2 Certificate in Law and Legal Work course offers concepts related to consumer protection, family welfare law, and other pertinent areas. Who is this course for? Legal Work: Legal Work The people who want to succeed in both their professional and personal lives should pursue this Level 2 Certificate in Law and Legal Work Training. Requirements Legal Work: Legal Work To enrol in this Level 2 Certificate in Law and Legal Work Course, students must fulfil the following requirements. To join in our Level 2 Certificate in Law and Legal Work Course, you must have a strong command of the English language. To successfully complete our Level 2 Certificate in Law and Legal Work Course, you must be vivacious and self driven. Career path Legal Work: Legal Work You can pursue a variety of careers in the legal work industry after earning the Level 2 Certificate in Law and Legal Work, including those as a legal assistant, legal secretary, legal research assistant, or in other pertinent sectors.

Law and Legal Work with Employment Law
Delivered Online On Demand1 hour
£12

Safeguarding and Prevent - CPD Certified

By Wise Campus

Safeguarding: Safeguarding Are you willing to be involved in a job related to health and social care? If so, then our Level 2 Certificate in Understanding Safeguarding and Prevent course will help you to understand safeguarding and prevention duty. This Level 2 Certificate in Understanding Safeguarding and Prevent course teaches how to incorporate these principles into their daily work practices. Moreover, the Level 2 Certificate in Understanding Safeguarding and Prevent course describes all the responsibilities and procedures involved and how to raise concerns effectively. Also, you will learn about online safety through the Level 2 Certificate in Understanding Safeguarding and Prevent course. Enrol in our Level 2 Certificate in Understanding Safeguarding and Prevent course to enhance your knowledge on Safeguarding and Prevention. Learning Outcomes Of Level 2 Certificate in Understanding Safeguarding and Prevent After completing this Level 2 Certificate in Understanding Safeguarding and Prevent course, the learner will be able to: Understand the prevention duty through the Level 2 Certificate in Understanding Safeguarding and Prevent course. This Level 2 Certificate in Understanding Safeguarding and Prevent course describes safeguarding. You will also learn about online safety with the help of the Level 2 Certificate in Understanding Safeguarding and Prevent course. Main Course: Level 2 Certificate in Understanding Safeguarding and Prevent Course Free Courses are including with this Safeguarding and Prevent Course Along with The Safeguarding and Prevent Course, We Offer a free Safer Recruitment Training Course Special Offers of this Safeguarding and Prevent Course This Safeguarding and Prevent Course includes a FREE PDF Certificate. Lifetime access to this Safeguarding and Prevent Course Instant access to this Safeguarding and Prevent Course Get FREE Tutor Support to this Safeguarding and Prevent Course Safeguarding: Safeguarding Your knowledge of safeguarding and the Prevent duty, the associated duties and procedures, and the appropriate ways to voice concerns will all improve after taking this Level 2 Safeguarding and Prevent course. Extremism, British values, cyberbullying, and online grooming are all covered in the Safeguarding: Level 2 Safeguarding and Prevent Course. The definitions of "radicalization," "extremism," and "terrorism," as well as strategies for successfully fulfilling the Prevent duty, are all covered in this Safeguarding: Level 2 Safeguarding and Prevent Course. Who is this course for? Safeguarding: Safeguarding This Level 2 Certificate in Understanding Safeguarding and Prevent course is suitable for anyone who is willing to know about safeguarding and the Prevent duty, responsibilities and procedures. Requirements Safeguarding: Safeguarding To enrol in this Safeguarding and Prevent Course, students must fulfil the following requirements. To join in our Medical Safeguarding and Prevent Course, you must have a strong command of the English language. To successfully complete our Safeguarding and Prevent Course, you must be vivacious and self driven. To complete our Safeguarding and Prevent Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Safeguarding and Prevent Course. Career path Safeguarding: Safeguarding After completing this Level 2 Certificate in Understanding Safeguarding and Prevent course, candidates may pursue a career as a local government administrative assistant, higher education lecturer or social worker.

Safeguarding and Prevent - CPD Certified
Delivered Online On Demand42 minutes
£12

Sports Massage: Sports Nutrition, Sports First Aid, Sports Psychology & Sports Coaching

By Wise Campus

Sports Massage: Sports Massage The fascinating world of sports massage therapy is yours to explore. With our Level 3 Certificate in Sports Massage Therapy course, you may unleash your passion for assisting others in relaxing their bodies! Do you want to Become a sports massage therapist or develop your current abilities? When you complete this Level 3 Certificate in Sports Massage Therapy course, you will have acquired all the skills and knowledge related to sports massage that you will require to function as a sports massage therapist. You will learn everything you need to know to work as a qualified sports massage therapist with our distinctive Level 3 Certificate In Sports Massage Therapy course. In order to master the art of providing sports massage treatment, take this Level 3 Certificate in Sports Massage Therapy course. This Level 3 Certificate In Sports Massage Therapy course will teach you how to relieve physical discomfort, stress, and anxiety during sporting activities. You will also learn how to use your skills in an emergency and about the anatomy and stages of injury in our Level 3 Certificate In Sports Massage Therapy course. Also, the knowledge you gain from this Level 3 Certificate in Sports Massage Therapy course will enable you to work with a variety of clients, including weekend warriors, injured people, and athletes of all levels. After completion of the Level 3 Certificate In Sports Massage Therapy course, you can also be able to specialise in a certain sport or demographic, like working with dancers or senior athletes. Take the first step towards a successful career in the fascinating subject of Level 3 Certificate In Sports Massage Therapy by enrolling with us today! Main Course: Level 3 Certificate In Sports Massage Therapy Free Courses are including with this Sports Massage Therapy: Sports Massage Therapy Course Along with The Sports Massage Therapy Course, We Offer a free Sports Nutrution Course Along with The Sports Massage Therapy Course, We Offer a free Sports First Aid Course Along with The Sports Massage Therapy Course, We Offer a free Sports Psychology Course Along with The Sports Massage Therapy Course, We Offer a free Sports Coaching Course Special Offers of this Sports Massage Therapy: Sports Massage Therapy Course This Sports Massage Therapy Course includes a FREE PDF Certificate. Lifetime access to this Sports Massage Therapy Course Instant access to this Sports Massage Therapy Course Get FREE Tutor Support to this Sports Massage Therapy Course Sports Massage: Sports Massage Learners enrolled in the Sports Massage: Sports Massage Course will also possess the information, abilities, and strategies needed to organize, get ready for, and provide a variety of sports massage treatments to clients who are not injured. Students will be able to provide sports massage on their own after completing the Sports Massage: Sports Massage Course. Lastly, this training is a great means of advancing your professional life. What are you losing, then? Enroll now in this Sports Massage: Sports Massage Course! Who is this course for? Sports Massage: Sports Massage Anyone interested in a career in Sports Massage Therapy should take this Level 3 Certificate In Sports Massage Therapy course. Professionals including fitness experts, personal trainers, massage therapists, and those looking for jobs in related industries will benefit most from this Level 3 Certificate in Sports Massage Therapy course. Requirements Sports Massage: Sports Massage To enrol in this Sports Massage: Sports Massage Course, students must fulfil the following requirements. To join in our Sports Massage: Sports Massage Course, you must have a strong command of the English language. To successfully complete our Sports Massage: Sports Massage Course, you must be vivacious and self driven. To complete our Sports Massage: Sports Massage Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Sports Massage: Sports Massage Course. Career path Sports Massage: Sports Massage In the UK, sports massage therapists frequently make at least £24,000 and up to £30,000 per year. Sports clinics, fitness centres, and physical therapy offices, or other relevant fields are the places where a sports massage therapist could find employment after completing the Level 3 Certificate In Sports Massage Therapy course.

Sports Massage: Sports Nutrition, Sports First Aid, Sports Psychology & Sports Coaching
Delivered Online On Demand2 hours 24 minutes
£12

Essential Training for Support Engineers Course

5.0(14)

By Training Express

Whether you're new to support engineering or looking to sharpen your communication edge, this course covers the essentials every support professional should know. From managing interoffice calls and voicemail to mastering written business communication, you'll gain a well-rounded understanding of how to navigate internal and external communication channels effectively. Each module has been developed to help support engineers handle phone interactions, manage internal dealings, solve problems under pressure, and organise their workload with confidence. You’ll explore topics like customer relationship management, record keeping, invoicing, and even scheduling, with an emphasis on clarity, precision, and professionalism. Whether it's inbound queries, outbound updates, or navigating a tricky conversation with a tough caller, this course offers structured guidance tailored to the everyday responsibilities of support engineers. It's ideal for those seeking to fine-tune their communication, planning, and organisational capabilities in a business environment. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Essential Training for Support Engineers training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Essential Training for Support Engineers training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Essential Training for Support Engineers Course
Delivered Online On Demand1 hour
£15

End of Life Care: Palliative Care With Adults Nursing & Safeguarding Adults

By Wise Campus

End of Life Care: End of Life Care Course Online Would you like to support others in time of illness or in their final days? Our End of Life Care: End of Life Care Course training will teach you the essential skills and knowledge to support an individual at their end of life. Through this End of Life Care: End of Life Care Course, you will learn how to plan for care and deal with difficult issues. The Level 2 Certificate in Understanding End of Life Care course will also help you improve your communication skills. This Level 2 Certificate in Understanding End of Life Care course teaches how to provide support in others' grief or loss. Enrol in this End of Life Care: End of Life Care Course to get comprehensive knowledge and empower yourself to prioritise your patients' needs before your own. Learning Outcome of Level 2 Certificate in Understanding End of Life Care After completing the End of Life Care: End of Life Care Course, learners will know about: Understand how to work in end-of-life Care from this Level 2 Certificate in Understanding End of Life Care course. The Level 2 Certificate in Understanding End of Life Care course describes how to provide support to manage pain and discomfort. End-of-life care and dementia are also explained in the Level 2 Certificate in Understanding End of Life Care course. This Level 2 Certificate in Understanding End of Life Care can enhance your understanding of the role of the Care Worker at the time of Death. You can understand loss and grief in end-of-life Care through the Level 2 Certificate in Understanding End of Life Care course. Main Course: Level 2 Certificate in Understanding End of Life Care Course Free Courses are including with this End of Life Care: End of Life Care Course Along with The End of Life Care Course, We Offer a free Palliative Care Course Along with The End of Life Care Course, We Offer a free Adults Nursing Course Along with The End of Life Care Course, We Offer a free Safeguarding Adults Course Special Offers of this End of Life Care: End of Life Care Course This End of Life Care Course includes a FREE PDF Certificate. Lifetime access to this End of Life Care Course Instant access to this End of Life Care Course Get FREE Tutor Support to this End of Life Care Course End of Life Care: End of Life Care Course Online You will gain knowledge on how to handle challenging situations, plan for care, and apply your skills in a real-world environment by taking this End of Life Care: End of Life Care course. Enhance my writing abilities and comprehend the significance of communicating with patients and their families in an efficient manner by taking the End of Life Care: End of Life Care course. With the knowledge you will acquire from this End of Life Care course, you will be able to prioritize your patients' needs over your own at all times. Who is this course for? End of Life Care: End of Life Care Course Online This Level 2 Certificate in Understanding End of Life Care course is suitable for health and social care workers as well as individuals working in an adult care environment. Requirements End of Life Care: End of Life Care Course Online To enrol in this End of Life Care: End of Life Care Course, students must fulfil the following requirements. To join in our End of Life Care: End of Life Care Course, you must have a strong command of the English language. To successfully complete our End of Life Care: End of Life Care Course, you must be vivacious and self driven. To complete our End of Life Care: End of Life Care Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this End of Life Care: End of Life Care Course. Career path End of Life Care: End of Life Care Course Online After completing this Level 2 Certificate in Understanding End of Life Care course, you may be able to pursue a variety of promising career opportunities, such as social care workers, adult care workers or healthcare advisors.

End of Life Care: Palliative Care With Adults Nursing & Safeguarding Adults
Delivered Online On Demand1 hour 30 minutes
£12