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In this practical and engaging workshop there is input on building an effective team around a child, problem solving as a team, improving communication and handling conflict. Communication with parents, problem solving and collaborating is explored. Empathy with parents who are ‘labelled’ is encouraged. Course Category Parents and Carers Description In this practical and engaging workshop there is input on building an effective team around a child, problem solving as a team, improving communication and handling conflict. Communication with parents, problem solving and collaborating is explored. Empathy with parents who are ‘labelled’ is encouraged. A key aspect of this day is ‘reframing’ how we think about the most difficult, hard to work with parents who attract many labels. Participants soon discover that they are more similar than they realise to those labelled ‘others’. The day gives those present opportunities to reflect on their attitudes and practice in relation to parents who are different. Practical ideas for joint problem solving and active engagement are fully explored. Testimonials “Made me more aware of how to approach parents and carers” “It (the conference) couldn’t have been improved. All the speakers were good” “I’ll have a more positive approach to welcoming people” “It will encourage us as practitioners to listen and think a little more. Learning Objectives Increased confidence in working with parents Access to a wider range of practical and thoughtful strategies when collaborating with parents and carers Deeper understanding of core values surrounding inclusion of disabled children in collaboration with parents and carers Opportunity to reflect on professional attitudes and behaviour towards parents with a focus on labelling and stigmatisation New skills and processes to make joint work successful Who Is It For ? Early Years and School based Practitioners Children Centre Staff Heads and Deputies SENCOs Advanced Skills Teachers Primary and secondary teachers Local Authority Support Services Social Workers Health Workers Course Content The course answers the questions: Why is this parent impossible to work with? Where do I begin to communicate with some parents? How can I collaborate with parents and carers to include high profile children or young people? Best delivered over the course of a full day we will cover: The importance of WELCOME Labelling and reframing: Setting the tone: Reframing language to describe parents Providing parents with insights about children’s behaviour using stories Circle of Courage as applied to parents Circles of Support The Intentional Building of Relationships Not doing it alone – The Importance of Teams in developing inclusive practice Problem solving: Circles of Adults/Solution Circles Community Guides If you liked this you may like: COMMUNITY CIRCLES

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The Communication Skills in Health and Social Care is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Communication Skills in Health and Social Care consists of several modules that take around 4 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1. Introduction to Health and Social Care Introduction to Health and Social Care 00:16:00 Module 2: Communication and its Relevance Communication and its Relevance 00:48:00 Module 3: Importance of Communication in Healthcare Importance of Communication in Healthcare 00:33:00 Module 4: Professional Communication and Behaviour Professional Communication and Behaviour 00:19:00 Module 5: Interviewing Techniques Interviewing Techniques 00:32:00 Module 6: Adapting Communication to a Patient's Ability to Understand Adapting Communication to a Patient's Ability to Understand 00:19:00 Module 7: Confidentiality in a Medical Environment Confidentiality in a Medical Environment 00:14:00 Module 8: Human Body Vocabulary with Pictures Human Body Vocabulary With Pictures 00:47:00 Module 9: Equipment, Instrument and Lab Tests Equipment, Instrument and Lab Test 00:19:00 Module 10: Legal aspects and Ethics Legal aspects and Ethics 00:19:00 Module 11: Medical Jargon and Terminology Medical Jargon and Terminology 00:25:00 Module 12: Acronyms and Abbreviation Acronyms and Abbreviation 00:36:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

It can be challenging and even confronting to manage employees who are older than you. Yet age gaps are no excuse for a lack of inclusion of older team members. This video outlines five tips to help managers approach this often-tricky dynamic. These guidelines will teach managers about supporting all team members in reaching their full potential, prevent discrimination, and help managers become more effective in their roles overall. This video is great training for all new managers and HR professionals. Length: 3:35 Learning Objectives Analyze and apply strategies for effectively managing older team members to create a more inclusive and respectful work environment.;Reflecting on personal interactions with older team members, assess the impact of age-related biases, and identify areas for improvement in communication and inclusivity.;Develop a management approach that respects the experience and expertise of older team members, actively involving them in decision-making, and supporting their professional growth.

***Limited Time Exclusive Bundle*** Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Sign Language: Basic Communication Skills for the Deaf and Hard of Hearing and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Sign Language: Basic Communication Skills for the Deaf and Hard of Hearing bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Sign Language: Basic Communication Skills for the Deaf and Hard of Hearing course that will enhance your skills and prepare you for the competitive job market. Also, our Sign Language: Basic Communication Skills for the Deaf and Hard of Hearing experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Sign Language: Basic Communication Skills for the Deaf and Hard of Hearing, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Sign Language: Basic Communication Skills for the Deaf and Hard of Hearing Bundle Consists of the following Premium courses: Course 01: British Sign Language (BSL) Level 1 & 2 with Bonus Module Course 02: Counselling Children & Supporting Their Wellbeing Course 03: British Sign Language Interpreter Training Course 04: SEN Teaching Assistant and Child Development - Complete Bundle Course 05: Applied Behaviour Analysis (ABA) Expert Training Certification Course 06: EYFS Teaching - Level 3 Course 07: Understanding Autism Awareness and Diagnosis Level 2 Course 08: Family Support Worker Diploma Course 09: Play Therapy Course 10: Home Based Childcare Course Course 11: Designated Safeguarding Lead (DSL) Complete Diploma Course 12: Emotional Intelligence and Human Behaviour Course 13: Youth Mental Health Course 14: Decision Making and Critical Thinking Benefits you'll get choosing Apex Learning for this Sign Language: Basic Communication Skills for the Deaf and Hard of Hearing: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable experience without leaving your home How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of the Bundle Course 01: British Sign Language (BSL) Level 1 & 2 with Bonus Module Module 01 Introduction to the Course Fingerspelling Vocabulary Used in Daily Lives Common Names Module 02 Greetings and Introduction Question Signs Opinions Introduction Dialogue Clarification Taking Leave Taking Leave Dialogue Module 03 Describe People Personal Information Family Dialogue Animal and Pets Describing family - Animals Module 04 Weather Transports Transport Dialogue Direction Simple Direction Dialogue Module 05 Colours Size Numerals BSL vs English Grammar Order Module 06 Rooms Objects Objects Dialogue Numbers Using the numbers Days and Months Dialogue Module 07 Home Questions and statements about the home Work Work Dialogue School Activities at School Dialogue Shopping Shopping and Spending Dialogue Module 08 Travel Holiday Travel and Holiday Dialogue Hobbies and Activities Hobbies and Interests Dialogue Food & Drinks Dialogue Module 09 Object and Shopping Story Home story Food and Drinks story Activities Story Travelling and Holiday Story Hobbies and Interests Story Course 02: Counselling Children & Supporting Their Wellbeing Section 01: Introduction Section 02: Prevalence Section 03: Definition of Mental Health Section 04: Recognizing Mental Health Problems among Children Section 05: Signs and symptoms of Mental Health Difficulties among Children Section 06: How can we help children experiencing mental health difficulties? Section 07: Accessing External Support Systems Section 08: Testing Your New Knowledge and Skills Section 09: Bonus Course 03: British Sign Language Interpreter Training British Sign Language Level 1 Introduction to BSL and Fingerspelling Exchanging Personal Information Families Numbers (Time, Calendar and Money) Colours Transports Weather Directions Activities/Hobbies and Sports Description of A Person and Clothes Animals Numbers (Money) Foods and Drinks Course 04: SEN Teaching Assistant and Child Development - Complete Bundle Special Education Needs (SEN) An Overview SEN Support High Quality Teaching for Pupils with SEN SEN Teaching Methodologies Communication and Interaction Cognition and Learning Social, Emotional and Mental Health Difficulties Sensory or Physical Needs Working in Partnership Course 05: Applied Behaviour Analysis (ABA) Expert Training Certification Introduction to ABA ABA Component Breakdown Rules when Applying ABA Foundation Techniques of ABA ABA for Motor Skills ABA for Language Skills ABA for Cognitive Skills ABA for Visuospatial Skills Generalization in ABA Theory Course 06: EYFS Teaching - Level 3 Introduction to EYFS Importance of Early Years in Development EYFS Teaching Techniques Working as an EYFS Teacher Promoting Learning and Development Children Having Special Education Needs or Disabilities Parents' Guide to the Early Years Foundation Stage Welfare Requirements The EYFS Educational Philosophies and Privileges Registration, Inspection, and Quality Improvement EYFS Framework in 2021 Course 07: Understanding Autism Awareness and Diagnosis Level 2 Autism Spectrum Disorder (ASD) Learning Difficulties Related to Autism Autism Diagnosis Cognitive Approaches in Autism Dealing with Autistic Individuals Other Considerations for Dealing with Autistic Individuals Engagement in Autism Awareness Course 08: Family Support Worker Diploma Introduction to Family Support Work Legislation, Policy and Guidance Solving Family Issues - Part 1 Solving Family Issues - part 2 Safeguarding - Assessing need and providing help (Part 1) Safeguarding - Assessing Need and Providing Help (Part 2) Building Relationships Course 09: Play Therapy What is Play Therapy Advantages and Outcomes of Play Therapy Models and Approaches of Play Therapy The Play Settings: Therapist, Abused Child and Materials Typical Issues in Play Therapy Play Therapy for Sexually and Emotionally Abused Children Play Therapy for Children Who are Homeless Play Interventions for Disaster Mental Health Case Studies and Recent Trends in Play Therapy Course 10: Home Based Childcare Course Introduction to Home-Based Childcare Registering as an Approved Home-Based Childcarer Effective Skills of a Childcarer Children's Learning and Development Safeguarding Children Health and Safety Healthy Food for Children Children with Special Needs Law and Legislation Course 11: Designated Safeguarding Lead (DSL) Complete Diploma Safeguarding Children Introduction to Safeguarding Laws and Guidance Child Abuse Child Sexual Exploitation Risks and Risk Assessment Responding to Disclosure and Reporting Things to Do after Referral Record Keeping Safeguarding Vulnerable Adults An Introduction to Safeguarding of Vulnerable Adults Safeguarding Legislations Understanding Abuse and Neglect Safeguarding Vulnerable Adults Policy, Roles and Responsibilities Understanding the Importance of Communication in Care Sharing Information and Responding To a Disclosure Reporting Your Concern Course 12: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 13: Youth Mental Health Introduction to Mental Health Child Psychology Attachment and Relationship Building in Childhood Impacts of Separation and Loss on Attachment Factors that Influence Development Mental Health Problems in Young and Adults Other Mental Health Problems in Young and Adults Autism, ADHD and Dyslexia in Young and Adults Dealing With Autism, ADHD and Dyslexia in Young and Adults The Self Harming Behaviour Mental Health Treatment and Medicine Mental Health over Life Span and Society in the UK Mental Health Related Legislations in the UK Course 14: Decision Making and Critical Thinking Introduction to Critical Thinking Critical Thinking and the Judgment of Claims Benefits and Barriers of Critical Thinking Importance of Critical Thinking Recognising a Critical Thinker What Are the Critical Thinking Steps? Critical Thinking Strategies Problem-Solving Through Critical Thinking Decision Making with Critical Thinking CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sign Language: Basic Communication Skills for the Deaf and Hard of Hearing bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Sign Language: Basic Communication Skills for the Deaf and Hard of Hearing is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

The Operations / Departmental Manager apprenticeship is for managers with increasing responsibility for the leading of their department or business division.

Course Overview Discover how to take your presentation skills and confidence with audience interaction to a higher level with this course on Advanced Communications & Public Speaking. Even when people have overcome initial challenges and difficulties of speaking or presenting to influential groups, they may still find it hard to master other communication elements in their role. With this next-step training, you will be guided through some further techniques and methods to make sure that your message and voice are heard loud and clear by an audience. This Communications tutorial is aimed at those who have taken the first steps into public speaking or presentational work and are looking to fully master their skills in this area. You will be shown how to speak in public with minimal preparation, use persuasion and charisma in business presentations, gain acute listening abilities, read the body language of others, and much more. This is an excellent continuation of a learning curve that will turn you into a confident and accomplished speaker for any type of circumstance or situation. This best selling Advanced Communications & Public Speaking has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Advanced Communications & Public Speaking is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Advanced Communications & Public Speaking is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Advanced Communications & Public Speaking is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Advanced Communications & Public Speaking, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Advanced Communications & Public Speaking will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Advanced Communications & Public Speaking to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

ITIL® 4 Strategist: Direct, Plan and Improve: Virtual In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS

Today, every individual and organisation is a publisher. You want everyone in your organisation to be a potential ambassador. And every employee has something to gain from raising their profile and showcasing their expertise. An effective content strategy allows you to deliver compelling stories to your audience in the most seamless way possible to make an emotional connection. This requires a mix of passion for the subject matter, a deep relationship with your audience, robust production processes, and the right tools.  With a background in journalism and technology, we’ve worked on many projects that combine the two – including overseeing the iPad edition launches for Condé Nast in the UK, product ownership of a Digital Asset Manager for Condé Nast International, and developing and delivering content training for telco VEON.  Publishers and brands we’ve worked with include WIRED, Time Out, GQ, Vanity Fair and Vogue – as well as solo entrepreneurs and startups who are trying to cut through the noise and get their message heard.  In this course we'll cover the key elements of an effective content strategy: how to plan across multiple platforms, and how to implement your blueprint without exhausting yourself or your team. Sample learning content  Session 1: Planning a content strategy Mapping and understanding your audiences. Defining your content objectives, for you or your organisation. Common pitfalls with poorly targeted content. Session 2: A content creation framework Finding ideas to generate a consistent stream of content. Idenitfying angles that will help you stand out from the crowd. Using different formats across multiple channels. Session 3: Keeping it going Simple processes to help hit deadlines and publish regularly. Balancing content creation and content creation. Creating a mix of evergreen and timely content. Session 4: Measurement and iteration Useful (and useless) metrics for content producers. Handling comments and joining the conversation. Iterating your content strategy based on feedback. Delivery We deliver our courses over Zoom, to maximise flexibility. The training can be delivered in a single day, or across multiple sessions. All of our courses are live and interactive – every session includes a mix of formal tuition and hands-on exercises. 
To ensure this is possible, the number of attendees is capped at 16 people.  Tutor Alan Rutter is the founder of Fire Plus Algebra. He is a specialist in communicating complex subjects through data visualisation, writing and design. He teaches for General Assembly and runs in-house training for public sector clients including the Home Office, the Department of Transport, the Biotechnology and Biological Sciences Research Council, the Health Foundation, and numerous local government and emergency services teams. He previously worked with Guardian Masterclasses on curating and delivering new course strands, including developing and teaching their B2B data visualisation courses. He oversaw the iPad edition launches of Wired, GQ, Vanity Fair and Vogue in the UK, and has worked with Condé Nast International as product owner on a bespoke digital asset management system for their 11 global markets. Testimonial “The EMpower Network commissioned the content creation workshop to understand how to communicate effectively with a wide range of stakeholders. In light of covid-19, it’s more important than ever to communicate clearly especially as we’ve moved to remote meetings. The workshop was very insightful and Alan was a very engaging speaker making sure all attendees contributed and worked through real-life examples. Attendees praised the usefulness of the workshop and especially liked the content generation framework with one saying 'It has changed the way I think about communicating and given me a toolkit that I will use in both my work and personal projects'.” Shade Nathaniel-Ayodele | EMpower Network, Southwark Council 

This course on Information and Communication Technology (ICT) provides a comprehensive understanding of emerging technologies, input and output devices, storage media, networks, databases, and expert systems. It covers various ICT applications and their impact on society and businesses. Learning Outcomes: Understand the impact of emerging technologies on the field of ICT. Identify and describe different types of input and output devices used in computing. Familiarize with various storage devices and media and their applications. Gain knowledge about computer networks and their configurations. Explore the fundamentals of database systems and their importance in data management. Learn about expert systems and their role in decision-making processes. Discover practical ICT applications and their relevance in various domains. Why buy this ICT: Information and Communication Technology? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the ICT: Information and Communication Technology there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This ICT: Information and Communication Technology course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This ICT: Information and Communication Technology does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ICT: Information and Communication Technology was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This ICT: Information and Communication Technology is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 01: Introduction Introduction 00:06:00 What is ICT? 00:05:00 Hardware and Software 00:08:00 Information Processing Cycle 00:05:00 Software Explained 00:06:00 Human-Computer -Interface 00:07:00 Section 02: Impact of Emerging Technologies Introduction-Impact of Emerging Technology 00:01:00 Artificial intelligence 00:03:00 Biometrics 00:03:00 Vision enhancement 00:02:00 Robotics 00:03:00 Quantum cryptography 00:03:00 Computer-assisted translation 00:02:00 3D and holographic imaging 00:03:00 Virtual reality 00:06:00 Section 03: Types of Input Devices Types of Input Devices - Introduction 00:02:00 Manual input 00:07:00 Pointing devices 00:02:00 Inputting Images Devices 00:08:00 Inputting Sound & Music Devices 00:05:00 Direct input systems 00:07:00 Direct Input systems Part-2 00:05:00 Direct Input Systems Part-3 00:06:00 Direct Input Systems devices. Part-4 00:04:00 Sensors 00:05:00 Section 04: Types of Output Devices Types of Input Devices - Introduction 00:02:00 Monitors 00:06:00 Printers 00:08:00 Plotters 00:03:00 3D Printers 00:04:00 Speakers 00:02:00 Control Devices 00:06:00 Section 05: Storage Devices and Media Types of Storage Devices and Media 00:06:00 Magnetic Media 00:06:00 Optical media 00:10:00 Solid-State media 00:04:00 Backups 00:02:00 Section 06: Networks WHAT IS COMPUTER COMMUNICATION? 00:02:00 What is a computer network? 00:07:00 Types of NETWORK- Local Area Network 00:07:00 Wide Area Network 00:07:00 Bluetooth and WI-FI in Networks 00:07:00 Network Hardware 00:03:00 Network Switch 00:05:00 Network Bridge 00:02:00 Networking Hardware Router 00:05:00 Modem 00:04:00 Network Cables 00:03:00 How to set up a small network? 00:07:00 Section 07: Database What is a Database? 00:03:00 Database File 00:04:00 Database Types 00:09:00 Using Database 00:06:00 Data validation and verification 00:10:00 Section 08: Expert Systems What is an expert system? 00:10:00 Section 09: ICT Applications Applications in Banking: ATM, Electronic Fund Transfer 00:04:00 Applications in Banking: Internet Banking Telephone Banking 00:04:00 Applications in Banking: Cheque Clearing 00:05:00 RETAIL INDUSTRY Applications: POS 00:05:00 Retail: Stock Control 00:04:00 Retail: Automatic Reordering of Stock 00:03:00 Assignment Assignment - ICT: Information and Communication Technology 00:00:00