4883 Courses in Cardiff delivered Online

🚀 Unlock Your Potential with Performance Management Training! 🚀 Are you ready to elevate your career to new heights? Look no further than our dynamic Performance Management Training course! Designed to empower professionals like you with the essential skills and knowledge to excel in today's competitive landscape, this comprehensive program is your gateway to success.   Why Performance Management Training? In today's fast-paced business world, effective performance management is more crucial than ever before. 📈 Organizations worldwide are constantly seeking skilled individuals who can drive performance, motivate teams, and achieve strategic objectives. By enrolling in our Performance Management Training course, you'll gain invaluable insights and techniques to optimize individual and team performance, ultimately propelling your career forward.   Benefits of Our Course: 🔍 Enhanced Performance: Learn how to set clear goals, provide constructive feedback, and conduct impactful performance evaluations to inspire your team to reach new heights. 💼 Strategic Alignment: Discover how to align individual goals with organizational objectives, ensuring everyone is working towards a common purpose. 🌟 Effective Communication: Master the art of communication and interpersonal skills to foster a positive and productive work environment. 📊 Data-Driven Decisions: Harness the power of data analytics to measure performance, identify areas for improvement, and make informed decisions that drive success. 💡 Continuous Improvement: Adopt a growth mindset and implement strategies for continuous improvement, both personally and within your team.   Who is this for? Our Performance Management Training course is ideal for professionals at all levels who are eager to enhance their leadership skills and drive meaningful results. Whether you're a seasoned manager looking to refine your approach or an aspiring leader seeking to build a strong foundation, this course is tailored to meet your needs. HR professionals, team leaders, project managers, and executives alike will benefit from the practical strategies and techniques taught in this program.   Career Path By mastering the principles of performance management, you'll unlock a world of opportunities across various industries and sectors. Whether you aspire to climb the corporate ladder, transition into a leadership role, or launch your own entrepreneurial venture, the skills acquired in this course will set you apart from the competition. From managerial positions to executive leadership roles, the ability to drive performance and maximize productivity is highly sought after by employers worldwide.   In Conclusion Don't let the opportunity to supercharge your career pass you by! Enroll in our Performance Management Training course today and embark on a journey towards professional excellence. With expert instruction, practical insights, and a supportive learning environment, you'll be well-equipped to tackle any challenge that comes your way. Invest in yourself and reap the rewards of a successful career in performance management. The future belongs to those who dare to pursue greatness - join us and unleash your full potential! 🌟   FAQ (Frequently Asked Questions) 1. Is this course suitable for beginners? Absolutely! Our Performance Management Training course is designed to cater to individuals at all skill levels, from beginners to seasoned professionals. Whether you're just starting your career journey or looking to enhance your existing knowledge, our comprehensive curriculum provides the perfect foundation for success. 2. How long does the course take to complete? The duration of the course may vary depending on the learning format and individual pace. Typically, our program is structured to be completed within a set timeframe, ranging from a few weeks to several months. However, we understand that everyone's schedule is unique, so we offer flexible options to accommodate your needs. 3. What learning materials are included? When you enroll in our Performance Management Training course, you'll gain access to a wealth of resources designed to enhance your learning experience. From interactive modules and video lectures to case studies and practical exercises, our comprehensive curriculum covers all aspects of performance management to ensure you have the tools you need to succeed. 4. Will I receive a certificate upon completion? Yes! Upon successfully completing the course requirements, you'll receive a certificate of completion to showcase your newfound skills and expertise in performance management. This certificate can be a valuable addition to your resume and demonstrate your commitment to professional development to potential employers. 5. Can I interact with instructors and fellow students? Absolutely! We believe in the power of collaboration and interaction in the learning process. Throughout the course, you'll have the opportunity to engage with instructors and fellow students through discussion forums, live Q&A sessions, and group projects. This collaborative environment fosters a sense of community and allows for meaningful exchange of ideas and insights. 6. How will this course benefit my career? Our Performance Management Training course equips you with the essential skills and knowledge needed to excel in today's competitive job market. Whether you're looking to advance in your current role, transition into a new position, or explore entrepreneurial opportunities, the principles and techniques you learn in this course will set you apart from the competition and open doors to exciting career prospects. 7. Can I access course materials after completion? Yes! We believe in lifelong learning and want to support your ongoing professional development. Upon completing the course, you'll retain access to course materials and resources, allowing you to review key concepts, refresh your skills, and stay up-to-date with the latest trends and best practices in performance management. Still have questions? Feel free to reach out to our dedicated support team for assistance. We're here to help you succeed every step of the way! Course Curriculum Module 1_ Introduction to Performance Management. Introduction to Performance Management. 00:00 Module 2_ Setting Performance Goals. Setting Performance Goals. 00:00 Module 3_ Providing Feedback. Providing Feedback. 00:00 Module 4_ Evaluating Progress. Evaluating Progress. 00:00 Module 5_ Managing Virtual Teams. Managing Virtual Teams. 00:00

Unlock Your Potential with Account Management Mastery Course! Are you ready to soar in the dynamic world of business? 🚀 Welcome to the Account Management Mastery Course, where you'll discover the keys to unlocking unparalleled success in managing client relationships, driving revenue, and fostering long-term partnerships. If you're ready to take your career to new heights and become a force to be reckoned with in the realm of account management, then this course is your ticket to excellence.   Why Account Management Matters In today's competitive business landscape, effective account management is more critical than ever before. It's the backbone of sustainable growth and profitability for companies across industries. Account managers play a pivotal role in nurturing client relationships, understanding their needs, and delivering solutions that exceed expectations. With the right skills and strategies, you can transform ordinary clients into loyal advocates who propel your business forward.   What You'll Gain 🔑 Strategic Insights: Learn the art of strategic account planning and gain valuable insights into your clients' businesses. Develop customized strategies to drive mutual growth and success. 🔑 Effective Communication: Master the art of communication and negotiation to build trust, resolve conflicts, and win over even the toughest clients. Develop your persuasion skills and become a master influencer. 🔑 Relationship Building: Cultivate lasting relationships with your clients based on trust, respect, and mutual understanding. Discover the secrets to building rapport and fostering loyalty that stands the test of time. 🔑 Revenue Generation: Unlock the secrets to driving revenue and maximizing profitability through upselling, cross-selling, and identifying new business opportunities within your accounts. 🔑 Problem Solving: Develop the ability to anticipate and address challenges before they arise. Learn how to navigate difficult situations with grace and professionalism, turning obstacles into opportunities for growth.   Who is This For? The Account Management Mastery Course is designed for professionals across industries who are passionate about driving results and exceeding client expectations. Whether you're a seasoned account manager looking to sharpen your skills or a newcomer eager to make your mark in the field, this course is your pathway to success. Sales representatives, client success managers, business development executives, and entrepreneurs alike will benefit from the practical insights and strategies offered in this comprehensive program.   Career Path With the skills and knowledge gained from the Account Management Mastery Course, you'll be poised for success in a variety of career paths, including: 🌟 Account Manager: Take on leadership roles within your organization and become a trusted advisor to your clients. 🌟 Business Development Executive: Drive business growth and expansion by identifying new opportunities and cultivating strategic partnerships. 🌟 Client Success Manager: Ensure the satisfaction and loyalty of your clients by delivering exceptional service and support. 🌟 Entrepreneur: Apply your newfound skills to build and grow your own business, creating value for your clients and driving long-term success.   FAQs Q: Is this course suitable for beginners? A: Absolutely! The Account Management Mastery Course caters to professionals at all levels, from beginners to seasoned veterans. Our comprehensive curriculum is designed to provide valuable insights and practical strategies that anyone can apply to excel in the field of account management. Q: Can I access the course materials at my own pace? A: Yes! We understand that professionals have busy schedules, which is why our course is designed to be flexible. You can access the materials at any time and progress through the course at your own pace. Q: Will I receive a certification upon completion of the course? A: Yes! Upon successfully completing the Account Management Mastery Course, you will receive a certificate of completion that you can proudly showcase to demonstrate your expertise and commitment to excellence in account management. Q: Are there any prerequisites for enrolling in the course? A: While there are no formal prerequisites for enrolling in the course, a basic understanding of business principles and client relationship management would be beneficial. However, our course is designed to accommodate learners with diverse backgrounds and experiences. Q: Will I have access to instructors for guidance and support? A: Absolutely! Our team of experienced instructors is dedicated to providing personalized support and guidance throughout your learning journey. Whether you have questions about course materials or need assistance with assignments, we're here to help you succeed.   Don't Miss Out on This Opportunity! Are you ready to take your career to the next level and become a master of account management? Don't miss out on this opportunity to unlock your full potential and achieve unparalleled success. Enroll in the Account Management Mastery Course today and embark on a transformative journey towards excellence! Course Curriculum Module 1_ Introduction to Account Management Introduction to Account Management 00:00 Module 2_ Customer Relationship Management Customer Relationship Management 00:00 Module 3_ Sales and Negotiation Techniques Sales and Negotiation Techniques 00:00 Module 4_ Account Planning and Strategy Account Planning and Strategy 00:00 Module 5_ Technology and Tools for Account Management Technology and Tools for Account Management 00:00 Module 6_ Marketing and Advertising Marketing and Advertising 00:00 Module 7_ Sales and Negotiations Sales and Negotiations 00:00 Module 8_ Customer Service and Support Customer Service and Support 00:00 Module 9_ Account Management Account Management 00:00 Module 10_ Performance Management and Evaluation Performance Management and Evaluation 00:00

🌟 Unlock Your Professional Potential with the Professional Intuition Mastery Program! 🌟 Are you ready to elevate your career and achieve unparalleled success by tapping into the incredible power of intuition? Introducing the Professional Intuition Mastery Program - the game-changing online course designed to unleash your intuitive abilities and revolutionize the way you navigate your professional journey.   🔮 Why Intuition Matters in Your Career: In today's fast-paced and competitive world, professionals who harness the power of intuition gain a significant edge. Imagine making decisions with clarity, anticipating trends before they happen, and forging connections that propel your career to new heights. The Professional Intuition Mastery Program is your key to unlocking these extraordinary capabilities.   🚀 What You'll Gain: ✨ Intuition Unleashed: Develop and fine-tune your innate intuitive abilities to make better decisions, solve complex problems, and seize opportunities effortlessly. ✨ Strategic Decision-Making: Learn to integrate intuition into your decision-making process, allowing you to navigate challenges with confidence and precision. ✨ Enhanced Creativity: Tap into your creative reservoir by aligning with your intuitive insights, fostering innovation and out-of-the-box thinking in your professional endeavors. ✨ Effective Communication: Master the art of reading subtle cues and non-verbal communication, establishing stronger connections with colleagues, clients, and stakeholders. ✨ Career Acceleration: Propel your career forward by leveraging intuitive intelligence to anticipate industry shifts, identify emerging trends, and position yourself as a leader in your field. 🎓 Course Highlights: 🌐 Flexible Learning: Access the course from anywhere, at any time, and on any device. Fit your learning into your busy schedule without compromising on quality. 🤝 Community Support: Connect with like-minded professionals in our exclusive community. Share insights, collaborate on projects, and grow together on your intuitive journey. 📚 Comprehensive Curriculum: Our expert-led modules cover everything from the fundamentals of intuition to advanced techniques tailored for the professional sphere. 🌈 Holistic Approach: We believe in nurturing the whole professional. This course combines practical exercises, real-world case studies, and expert guidance to ensure a well-rounded mastery of intuition.   ⏰ Don't Miss Your Chance! The Professional Intuition Mastery Program is your gateway to a more intuitive, successful, and fulfilling professional life. Seize this opportunity to gain a competitive advantage in your career.   👉 Enroll Now and Harness the Power of Professional Intuition! 👈 (Disclaimer: Results may vary. Success in the program depends on individual commitment and effort.) Course Curriculum Foundations of Psychic Clairvoyance Psychic Intro 00:00 Introduction to Clairvoyance 00:00 The Four Clairsenses 00:00 Tests for Clairsenses 00:00 Preparing for Psychic Clairsenses Psychic Blocks or Filters 00:00 Meditation to remove psychogenic blocks or filters 00:00 Psychic Mindfulness 00:00 Meditation for Aura, Chakra and Kundalini Cleansing and Energizing 00:00 Exercises to Develop Psychic Clairsenses Mindfulness for Clairsenses 00:00 Re-creation Exercises for Clairsenses 00:00 Non-Line-of-Perception Exercises for Clairsenses 00:00 Postcognition Exercises for Clairsenses 00:00 Precognition Exercises for Clairsenses 00:00 Safety Measures in Psychic Clairsenses Grounding 00:00 Centering 00:00 Psychic Shielding 00:00 Connecting, Disconnecting, Locking, and Unlocking Chakras 00:00 Angelic Shielding 00:00 Ethical Issues and Professionalism in Psychic Practice 00:00 Advanced Uses of Psychic Power Spiritual Healing, Energy Healing, and Reiki 00:00 Consciousness and Intuition Development 00:00 Nature Connection through Forest Bathing 00:00 Nonverbal Communication and Telepathy for - Plant, Human, and Animal Communication 00:00 Mentalism, Mind Reading, and Lie Detection 00:00 Attraction and Likability 00:00 Hypnosis, Self-Hypnosis, Hypnotherapy, and Past Life Regression 00:00 Lucid Dreaming 00:00 Aura Reading 00:00 Communication with Archangels and Orbs for Angelic Therapy 00:00 Mediumship, Shamanism, Shamanic Healing, Witchcraft, Soul Retrieval, Hoodoo _ Conjure 00:00 Astral Projection 00:00 Akashic Records 00:00 Tarot Card Reading, Angel Card Reading, and Oracle Card Reading 00:00 Dowsing 00:00 Tantra 00:00 Activating Individual Chakras Psychic Meditation Root Chakra 00:00 Psychic Meditation Sacral Chakra 00:00 Psychic Meditation Solar Plexus Chakra UPDATED 00:00 Psychic Meditation Heart Chakra UPDATED 00:00 Psychic Meditation Throat Chakra 00:00 Psychic Meditation Third Eye Chakra 00:00 Psychic Meditation Crown Chakra 00:00

🚀 Unlock the Power of Quality Assurance with Our Software Testing Course! 🚀 Are you ready to take your career in the tech industry to new heights? Dive into the world of software testing and equip yourself with the essential skills needed to ensure top-notch quality in every digital product! Our comprehensive Software Testing course is your gateway to mastering the art of detecting bugs, ensuring functionality, and delivering seamless user experiences.   Why Software Testing Matters? In today's fast-paced digital landscape, flawless software performance is non-negotiable. Every glitch, bug, or malfunction can cost a company its reputation, customers, and revenue. That's where software testing comes into play. By meticulously examining code, analyzing system functionalities, and running rigorous tests, software testers play a crucial role in identifying and rectifying issues before they escalate.   Benefits of Our Software Testing Course Stay Ahead of the Curve: In an industry that's constantly evolving, staying stagnant is not an option. Our course provides you with the latest techniques, tools, and methodologies in software testing, ensuring you're always ahead of the curve. Enhance Product Quality: Become the guardian of quality by learning how to conduct thorough tests that identify even the most elusive bugs. With your expertise, you'll contribute to the creation of robust, reliable software that delights users. Boost Employability: Employers are constantly on the lookout for skilled software testers who can ensure their products meet the highest standards. By completing our course, you'll enhance your employability and open doors to exciting career opportunities. Save Time and Resources: Catching bugs early in the development process saves both time and resources. Our course teaches you how to implement efficient testing strategies, helping companies streamline their workflows and minimize costly rework. Earn Recognition and Respect: As a proficient software tester, you'll earn the respect of your peers and recognition from industry leaders. Your ability to deliver flawless software solutions will position you as a valuable asset in any organization.   Who is This For? Our Software Testing course is perfect for: Aspiring QA Engineers Software Developers looking to expand their skillset IT Professionals interested in quality assurance Students pursuing a career in technology Anyone passionate about ensuring top-notch software quality No matter your background or experience level, if you're eager to dive into the world of software testing, this course is for you!   Career Path Upon completing our Software Testing course, you'll be well-equipped to pursue a variety of exciting career paths, including: Quality Assurance Engineer: As a QA engineer, you'll be responsible for ensuring that software products meet the highest quality standards. You'll design and execute tests, identify defects, and collaborate with developers to resolve issues. Test Automation Engineer: Automation is becoming increasingly essential in software testing. As a test automation engineer, you'll leverage tools and scripts to automate repetitive testing tasks, improving efficiency and accuracy. Software Development Engineer in Test (SDET): SDETs combine development and testing skills to create robust testing frameworks and tools. They play a crucial role in ensuring the reliability and scalability of software systems. Quality Assurance Manager: With experience and expertise, you could advance to a managerial role overseeing QA teams and processes. Quality assurance managers are responsible for setting testing standards, optimizing workflows, and ensuring the overall quality of deliverables.   Don't Miss Out on This Opportunity! Are you ready to embark on an exciting journey into the world of software testing? Enroll in our Software Testing course today and unlock the door to a rewarding career in quality assurance. Join thousands of satisfied students who have transformed their careers with our comprehensive training program. Don't wait - secure your future in tech today!   FAQ (Frequently Asked Questions) - Software Testing Q1: What is software testing, and why is it important? Software testing is the process of evaluating a software application or system to ensure that it meets specified requirements and works as expected. It involves executing a program or system with the intent of finding errors or bugs and verifying that the software meets its quality and performance objectives. Testing is crucial for several reasons: It helps identify and fix defects or bugs early in the development process, reducing the cost of fixing issues later. It ensures that the software meets user requirements and expectations, enhancing user satisfaction. Testing improves the reliability, usability, and performance of software applications, thereby increasing their overall quality. It helps build confidence in the software's correctness and functionality, leading to better adoption and success in the market. Q2: What are the different types of software testing? There are various types of software testing, each serving different purposes and objectives: Unit Testing: Tests individual components or modules to ensure they function correctly in isolation. Integration Testing: Verifies that multiple components work together as expected when integrated. System Testing: Evaluates the entire system's functionality and performance in the context of the intended environment. Acceptance Testing: Validates that the software meets user requirements and is ready for deployment. Regression Testing: Ensures that changes or updates to the software do not adversely affect existing functionality. Performance Testing: Evaluates the software's responsiveness, scalability, and stability under different workload conditions. Security Testing: Identifies vulnerabilities and weaknesses in the software to prevent unauthorized access or data breaches. Q3: When should testing be performed in the software development lifecycle? Testing should be integrated into the software development lifecycle from the early stages and conducted iteratively throughout the process. Ideally, testing starts as soon as individual components or modules are developed and continues through integration, system development, and acceptance testing phases. Iterative testing allows for early detection and resolution of issues, reducing the risk of defects accumulating and impacting the final product. Q4: What are some common challenges in software testing? Incomplete or unclear requirements: Lack of clear specifications can make it challenging to determine what to test. Time and resource constraints: Limited time and resources may restrict the extent of testing that can be performed. Changing requirements: Frequent changes in requirements can lead to scope creep and require retesting. Complexity of software: Testing complex systems with intricate dependencies can be challenging and time-consuming. Test environment setup: Creating and maintaining test environments that mimic production can be complex and costly. Effective communication: Ensuring clear communication among stakeholders, developers, and testers is essential for successful testing. Course Curriculum Module 1 Introduction to Software Engineering Introduction to Software Engineering 00:00 Module 2 Software Design Principles and Testing Software Design Principles and Testing 00:00 Module 3 Software Maintenance and Evolution Software Maintenance and Evolution 00:00 Module 4 Software Project Management Software Project Management 00:00 Module 5 Software Configuration Management Software Configuration Management 00:00 Module 6 Software Project Metrics and Measurement Software Project Metrics and Measurement 00:00

Overview With the ever-increasing demand for Digital Communication in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Digital Communication may be. Learning about Digital Communication or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Digital Communication . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Digital Communication is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Digital Communication course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Digital Communication course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Digital Communication course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Digital Communication , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Digital Communication , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Digital Communication , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Digital Communication course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1_ Introduction to Digital Communication Introduction to Digital Communication 00:00 Module 2_ Email Communication Email Communication 00:00 Module 3_ Social Media Communication Social Media Communication 00:00 Module 4_ Online Collaboration Tools Online Collaboration Tools 00:00 Module 5_ Digital Marketing Digital Marketing 00:00 Module 6_ Search Engine Optimisation (SEO) Search Engine Optimisation (SEO) 00:00 Module 7_ Content Creation Content Creation 00:00 Module 8_ Online Reputation Management Online Reputation Management 00:00 Module 9_ Digital Privacy and Security Digital Privacy and Security 00:00 Module 10_ Advanced Digital Communication Advanced Digital Communication 00:00

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Overview OBJECTIVES Develop practical skills enabling effective communication at the time of an incident Familiarize students with both techniques & technologies involved in crisis communication Provide a health check for your personal & organizational readiness Provide the confidence to know that your response strategies are appropriate and effective Build relevant knowledge through exploring relevant case studies and practical exercises Develop flexible creative and well-motivated teams Upcoming Events Online (USD 1950) Online Streaming Live (Flexible Dates) At Venue (USD 4500) Dubai 20 Feb - 24 Feb Istanbul 27 Feb - 3 March London 20 March - 24 March For more dates and Venue, Please email sales@gbacorporate.co.uk

Enhance your professional skills in Health & Care with our Mandatory Refresher Training. Covering critical areas from First Aid to Mental Health, this training is designed to update and deepen your knowledge in Health Care settings. Ensure compliance and excellence in Care with our comprehensive course offerings. Learning Outcomes Administer effective First Aid as a Health Care professional. Apply specialised paediatric First Aid techniques in Care settings. Understand comprehensive Care Certificate standards for Health & Care. Advance in Health & Care with a Level 3 Diploma in Health & Social Care. Fulfill Duty of Care obligations with updated practices. Enhance communication within Health Care settings. Manage information securely and efficiently in Care environments. Implement robust infection control protocols in Health & Care. Promote equality and inclusion within Care settings. Adopt person-centred approaches to improve Care quality. Address mental health issues with confidence in Health Care. This Mandatory Refresher Training Bundle comes up with the following courses:Course 01: First Aid at Work Essentials of First Aid in Health & Care: Equip Health Care professionals with the skills necessary to respond to emergencies effectively. Course 02: Paediatric First Aid Specialised First Aid for Children: Focus on paediatric emergencies and preventative measures in Care settings. Course 03: Care Certificate Foundations of Professional Care: Standardized training fulfilling the Care Certificate requirements to ensure high-quality Health & Care services. Course 04: Level 3 Diploma in Health & Social Care Advanced Practices in Health & Care: Enhance your qualifications with advanced knowledge crucial for Health & Care professionals. Course 05: Duty of Care Ethical and Legal Practices in Care: Understand and apply Duty of Care to safeguard and promote the interests of those receiving Care. Course 06: Communication in Care Settings Effective Communication Techniques: Master communication skills to improve interactions and understanding within Health Care environments. Course 07: Information Handling in Care Settings Confidentiality and Data Management: Training on secure handling of information in compliance with Care standards. Course 08: Infection Prevention and Control in Care Settings Maintaining Safe Care Environments: Strategies to prevent and control infections, critical for patient and staff safety in Health Care settings. Course 09: Equality and Inclusion in Care Settings Promoting Diverse and Inclusive Care: Address and foster equality and inclusion practices within Health Care facilities. Course 10: Person Centred Approaches in Care Settings Individualized Care Strategies: Emphasize the importance of person-centred Care to enhance patient satisfaction and outcomes. Course 11: Mental Health Mental Health Awareness and Support: Equip staff with the skills to recognize and address mental health issues effectively in Health & Care settings.