653 Courses in Cardiff delivered Online

The Contemporary Human Resource Management course provides a comprehensive overview of key HRM principles essential for navigating the complexities of the modern workplace. In today's dynamic business landscape, where talent acquisition, retention, and development are critical for organizational success, understanding concepts like Strategic Human Resource Management and Employee Hiring is paramount. Performance Management and Conflict Management modules equip individuals with tools to foster productivity and mitigate workplace disputes effectively. Moreover, learning about Health and Safety Management ensures compliance with regulations, safeguarding both employees and employers. Proficiency in HRM not only enhances one's professional capabilities but also opens doors to job opportunities in the UK, where demand for skilled HR professionals remains high. According to recent surveys, HR managers in the UK earn competitive salaries, with averages ranging from £30,000 to £50,000 annually. The advantages of this course are evident in the growing demand for HR professionals, with job opportunities expected to increase by 9% in the coming years. Acquiring HRM expertise is not just beneficial for career advancement but also for contributing positively to organizational success and employee well-being in today's evolving work environment. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Human Resource Management Module 02: Strategic Human Resource Management Module 03: Employee Hiring Module 04: Performance Management Module 05: Conflict Management Module 06: Health and Safety Management Learning Outcomes: Analyse key HRM concepts for effective workforce management and planning. Implement strategic HRM practices aligning with organizational goals and objectives. Demonstrate proficiency in employee recruitment and selection processes. Evaluate and enhance employee performance through strategic performance management techniques. Apply conflict resolution strategies within the framework of HRM policies. Implement health and safety protocols fostering employee well-being and compliance. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Human Resource Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Human Resource Management. Moreover, this course is ideal for: Aspiring HR professionals seeking foundational knowledge in HRM practices. Managers aiming to align HR strategies with organizational goals. Individuals transitioning to HR roles for career growth. Employees involved in recruitment, performance, and conflict management. Professionals responsible for health and safety compliance in organizations. Requirements There are no requirements needed to enrol into this Human Resource Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Human Resource Management course. Career path After finishing this Human Resource Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Human Resource Management are: HR Officer - £22K to 30K/year. Recruitment Consultant - £20K to 35K/year. Training Coordinator - £22K to 32K/year. Health and Safety Advisor - £25K to 40K/year. Employee Relations Manager - £30K to 45K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Embark on a transformative journey through the dynamic world of realty with our comprehensive course, 'Estate Agent, Property Management and Related Regulations Training.' Picture yourself as the pivotal bridge between dream homes and prospective dwellers, wielding the skills that mould the property market's future. The first breath of the course enlightens you with a thorough introduction to the estate agency, delving into the rich tapestry of agent types and the art of commencing your role with zeal. Discover the secrets of property listings, valuations, and negotiations, all while learning to master the dance of salesmanship that attracts buyers and satisfies sellers. As you delve deeper, the course narrative unfolds the layers of property management, entwining responsibilities with practical marketing strategies. Learners will navigate the intricacies of the letting process, craft enduring tenancy agreements, and embrace the stewardship of managing properties with finesse. Regulatory frameworks and their evolution in the UK property market punctuate the modules, arming you with the foresight to seize opportunities and navigate the sector's ebb and flow with astute compliance. Learning Outcomes Acquire a deep understanding of estate agency operations and property management. Master the techniques of property valuation and negotiation. Develop effective property listing and marketing methods. Comprehend the tenancy agreement process and tenant retention strategies. Gain knowledge of the regulatory environment affecting estate agents and property managers. Why choose this Estate Agent, Property Management and Related Regulations Training course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Estate Agent, Property Management and Related Regulations Training course for? Individuals aiming to initiate a career in estate agency or property management. Professionals within the sector looking to update and refine their knowledge. Entrepreneurs seeking to establish a foothold in the property market. Legal practitioners focusing on property law and regulations. Investors interested in gaining insights into the UK property landscape. Career path Estate Agent: £18,000 - £30,000 Property Manager: £20,000 - £40,000 Lettings Negotiator: £15,000 - £25,000 Property Valuer: £20,000 - £35,000 Property Marketing Consultant: £22,000 - £37,000 Compliance Officer: £25,000 - £45,000 Prerequisites This Estate Agent, Property Management and Related Regulations Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Estate Agent, Property Management and Related Regulations Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Estate Agent Introduction to the Course - Estate Agent 00:03:00 Estate Agent: An Introduction 00:24:00 Different Types of Estate Agents 00:18:00 Getting Started on the Job 00:19:00 Listing Property: Finding the Sellers 00:27:00 Valuation Process 00:24:00 Negotiating as Estate Agent 00:15:00 Selling Property: Finding the Buyers 00:26:00 Letting Property 00:34:00 Technology for Estate Agents 00:24:00 Regulation of Estate Agents 00:16:00 Final Recap to the Course 00:00:00 Property Management and Related Regulations Module 01 - Introduction to Property Management 00:12:00 Module 02 - The Role and Responsibilities of a Property Manager 00:11:00 Module 03 - Listing Properties and Marketing 00:25:00 Module 04 - The Letting Process and Tenancy Agreement 00:32:00 Module 05 - The Property Management Process 00:32:00 Module 06 - Keeping Tenants Long Term 00:10:00 Module 07 - Regulations of Property Management 00:11:00 Module 08 - Changes in the UK Property Market: An Opportunity 00:13:00 Mock Exam Mock Exam - Estate Agent, Property Management and Related Regulations Training 00:20:00 Final Exam Final Exam - Estate Agent, Property Management and Related Regulations Training 00:20:00

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Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Talent Management is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Talent Management and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 02 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 1: Introduction Unit 1: Welcome to the Course 00:05:00 Unit 2: Highlights of this Course 00:02:00 Unit 3: Little Activity Before We Begin 00:01:00 Section 2: Core Concepts of Talent Management Unit 1: What is Talent Management 00:03:00 Unit 2: Responsibilities of Talent Management Manager & Professionals 00:02:00 Unit 3: Talent Management - The Pillar of Successful Business 00:03:00 Unit 4: Benefits of Talent Management: How Your Business Can Benefit From it 00:02:00 Section 3: Top Reasons Why Employees Leave an Organisation Unit 1: Top 5 Reasons Why Employees Leave an Organisation 00:04:00 Unit 2: Reasons of Employee Resignation 00:03:00 Section 4: Understanding the Needs and Mindset of Employee Unit 1: The Most Useful Technique to Understand Employee's Needs 00:04:00 Unit 2: Practical, Real Life Example of Retaining Top Employees & Keeping Them Engaged 00:06:00 Section 5: Steps to Create an Effective Talent Management Plan Unit 1: Steps in Talent Management Process 00:02:00 Section 6: Talent Acquisition Unit 1: What is Talent Acquisition and How it is Different from Recruitment 00:02:00 Unit 2: Steps for Talent Acquisition 00:05:00 Unit 3: Top Selection Tests to Check Candidate's Potential 00:04:00 Unit 4: Manpower Estimation Template 00:01:00 Section 7: How to Develop High Potential Employees Unit 1: Creating a High Performance Workforce 00:05:00 Unit 2: Understanding the Difference Between Training & Development 00:02:00 Unit 3: Why Talent Development Process is Important for Employees 00:02:00 Unit 4: How Talent Development Helps in Running the Business Smoothly 00:03:00 Unit 5: Steps in Developing the Talent 00:02:00 Section 8: Evaluating Performance Unit 1: Performance Management 00:02:00 Unit 2: Performance Appraisal 00:01:00 Unit 3: Tools for Performance Appraisal 00:06:00 Section 9: "SMR" - How You Can Retain the Employees Using This Formula Unit 1: 'SMR' - How You Can Retain the Employees Using This Formula 00:04:00 Section 10: How to Retain High Potential Employees Unit 1: Employee Retention Programs 00:02:00 Unit 2: Onboarding Correctly 00:06:00 Unit 3: Career Planning & Development 00:04:00 Unit 4: Job Promotions 00:05:00 Unit 5: Using Motivators (Financial & Non- Financial Incentives) 00:05:00 Unit 6: Maintaining Work-Life Balance 00:02:00 Section 11: Bonus Section: Achieving Business Goals with Talent Management Strategy Unit 1: Return on Investment (ROI) on Talent Management 00:03:00 Unit 2: Achieving Business Goals with The Help of Talented Workforce 00:04:00 Unit 3: Little Activity Before We Began - Here's What You Learnt 00:02:00 Section 12: Conclusion Unit 1: Conclusion 00:01:00 Resources Resources - Talent Management Level 3 00:00:00

Did you realise that each business, by law, needs to keep books? Additionally, it is a legal prerequisite to issue sales invoices and keep accounts records for at least six years, so it is basic that organisations have an adequate and reasonable accounting framework set up. That is the reason there is an interest for qualified bookkeepers, and when you study with John's Academy, you will think that it's less demanding to land a position since you will have a perceived qualification on your CV. In this course, you will have a closer look at the role of a bookkeeper and the importance of that role in the business accounting process. You will then examine different types of business documents and reasons for record retention, filing and security. The terms Assets, Liabilities, Capital, Income and Expenditure will also be explained. In addition to this, we will also carry out some calculations using the Accounting Equation. Course Highlights Bookkeeping & Payroll Management Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Bookkeeping & Payroll Management Diploma into 27 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Bookkeeping & Payroll Management Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Bookkeeping & Payroll Management Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Bookkeeping & Payroll Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Bookkeeping Module One - Introduction FREE 00:30:00 Module Two - Basic Terminology FREE 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Managing Payroll What Is Payroll? FREE 01:00:00 Principles Of Payroll Systems FREE 01:00:00 Confidentiality And Security Of Information 00:30:00 Effective Payroll Processing 01:00:00 Increasing Payroll Efficiency 01:00:00 Risk Management in Payroll 00:30:00 Time Management 00:30:00 Personnel Filing 01:00:00 When Workers Leave Employment 01:00:00 Hiring Employees 01:00:00 Paye and Payroll for Employers 01:00:00 Tell HMRC about a New Employee 01:00:00 Net And Gross Pay 01:00:00 Statutory Sick Pay 00:30:00 Minimum Wage for Different types of Work 01:00:00 Mock Exam Mock Exam- Book Keeping & Payroll Management Diploma 00:20:00 Final Exam Final Exam- Book Keeping & Payroll Management Diploma 00:20:00

PSR stands for Presentation, Skills, and reading. PSR method is one of the most innovative strategies for verbal communication that will help you to become a successful creator of voiceovers. The PSR METHOD COURSE (Presentation Skills and Reading) is devoted to PSR methods and guides you to create your excellent voiceovers that will appeal to other. Do you want to create voiceovers? Or want to engage your listeners? Then the course is designed for you. The course will teach you how to make a compelling voiceover that can help you to grab the attention of the listeners and also helps you to earn more. Throughout the course, you will learn what to do before a recording, how to prepare yourself for recording, find out the metal commas, how to control your pace, Red Flag Words, finally, what to do after the recording the voiceover. We communicate to share information. But the problem is most of the people will not listen to the lengthy discussion. The purpose of the course is to guide you to apply the effective delivery of words. After completing the course, you will be able to control your voice as a musician controls his musical instruments. In a matter of hours, you will see a radical change in the way you deliver words. People study for years to qualify for their chosen profession and then gain experience in the work place. They can now be considered experts. However, there is something missing - none of us were taught a communication technique (set of rules) at school, we were simply taught to string words together. The PSR Method changes your speech pattern from instinct to technique, enabling people to become more aware of the way they speak, learn how to control their voice and the way words are delivered. Without a technique, we are left to use our instinct. Dictionary definition: instinct /in'stingkt'/ n. The innate aspect of behaviour that is unlearned. In other words you are making up your own rules; you're 'guessing'. On the other hand, it describes technique /tek-neek/ as follows: A set of specific rules which determine the degree of excellence. The degree of skill or command of fundamentals exhibited in any performance. Instead of us telling you how effective this course is, let's leave it to those who have already done the course...... 'The Hudson Voice Technique is powerful structured technique that teaches to use your voice like a precision tool to convey emotion and conviction, draw your listener in, and enhance memory retention. This is an essential part of your influencing toolkit.' Mike Clayton, Business Speaker and Author 'This course is hands on, You start improving how you read and apply your voice in the first 20 min. You are given the tools and all you need to do is apply, compare and practice.' Tania Ras-Devereux 'I will be forever more mindful of the way I speak when doing presentations and my podcast. In a little over 2 hours I have learned enough to change the way I speak forever. Thank you for a great course.' Nolan Collins 'This course delivers exactly what it says it will. At the beginning of the course you are asked to record a number of lines to the best of your ability so you can compare it with what you sound like at the end. I was skeptical about how much I was improving during the course... I mean, sure, I learned some good advice but I didn't feel any huge improvement. Then I recorded the final readings and compared them to my firsts and wow... mind blown! This course gives basic advice and intriguing explanations for how to improve your voice while reading a script that has monumental results. ...All in all this is a course where the results speak for themselves and I highly suggest it.' Malcolm Tolman 'I really enjoyed this course. I found that his method makes it very easy to analyze the most complex blocks of reading and devise how to get through it - all on the fly! Great job. Totally worth my time and money!' Kenneth Gonzales What you will learn: How to control your pace - most of us talk too fast - especially when nervous or under pressure Use the three vital rules at the end of a sentence - Sound more confident and decisive How to pitch a script - add immense power to presentations Control the tone of you voice - become a more dynamic public speaker Recognise 'Red Flag Words' - boost the impact on the audience How to read a script - 95% perfect, first take, without rehearsal. How it works: Before you start the lessons, we ask you to record some scripts to establish your stating point. Keep these scripts in a folder. Go through the lessons. Although the video will be a certain amount of time, you will be asked to read and record during the lessons. Keep these recordings for yourself so you can listen back to them to criticise your work. Once you've gone through all the lessons, we ask you to practise for about a week, combining the lessons. When you are happy with your progress, we ask you to record the same scripts you read before you started the course. Place these in the folder you created and where you placed your 'Before Recordings'. Send the Before and After recordings to us and Steve will assess your progress. If he is satisfied you have mastered what you've been taught, he will send you your Voicemaster Diploma. You will be provided with a work booklet which we ask you to print before you start. There is also the option of reading certain scripts on-screen, just like an autocue/teleprompter. PSR METHOD COURSE Before Recordings FREE 00:03:00 Golden Rules 00:09:00 Find the Mental Commas 00:19:00 Control your pace 00:08:00 Red Flag Words 00:09:00 After Recordings 00:02:00 Workbook Workbook PSR Method 00:00:00

This online recruitment and HR course teach core competencies in interviewing, employee retention, leadership and training through video lessons, practical assessments and online study materials. The Human Resource Management and Recruitment Training is designed and delivered by expert instructors to ensure the lessons taught are directly applicable to expert practice. The Human Resource Management and Recruitment Training is broken into accessible, informative and easy-to-understand modules covering all the responsibilities and role-specific skills for human resource and recruitment management. You will learn techniques for shortlisting and interviewing candidates, maintaining good workplace health and safety, and providing effective feedback. You also gain broader, transferable office administration skills and an understanding of relevant legislation. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? The course is ideal for businesses who want to learn how to hire the right kind of people for their jobs, as well as job seekers wanting to understand the recruitment process in order to stand out. Career path Training offered by the Human Resource Management and Recruitment Training could potentially benefit a range of roles, but would particularly enhance careers in HR Recruitment Finance Accounting Payroll Bookkeeping Office Administration Business Management Customer Service Other expert office roles

The Customer Service course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Customer Service course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Course Content Customer Service WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00 Assignment Assignment - Customer Service 6 days, 3 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Description: Human Resources Management is a part of each business that is responsible for staffing/hiring, employee compensation, and benefits. If you are part or will be part of this department, Human Resource Management, then it will be useful for you if you don't have the right skills and knowledge. In this course, you will learn about the functions of human resource management to assess if you are ready to be part of it. You will learn the necessary skills, knowledge, and information about Human Resource Management. You will also know about the implications of a different aspect of Human Resources with the daily responsibilities of people in this department. Who is the course for? Human Resources Management officers who want to learn more about their department People who have an interest in knowing about human resources management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Human Resource Management Diploma course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Consultant Human Resource Officer Labor Relations Officer Recruitment and Hiring Manager Relations Manager. Understanding Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activites-Diploma in Human Resource Management 00:00:00 Employee Motivation Module One - Getting Started 01:00:00 Module Two - A Psychological Approach 01:00:00 Module Three - Object-Oriented Theory 01:00:00 Module Four - Using Reinforcement Theory 01:00:00 Module Five - Using Expectancy Theory 01:00:00 Module Six - Personality's Role in Motivation 01:00:00 Module Seven - Setting Goals 01:00:00 Module Eight - A Personal Toolbox 01:00:00 Module Nine - Motivation on the Job 01:00:00 Module Ten - Addressing Specific Morale Issues 01:00:00 Module Eleven - Keeping Yourself Motivated 00:30:00 Module Twelve - Wrapping Up 00:30:00 HR Management: Employee Motivation- Activities 00:00:00 Employee Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Onboarding Preparation 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Creating an Engaging Program 01:00:00 Module Seven - Following Up with New Employees 01:00:00 Module Eight - Setting Expectations 01:00:00 Module Nine - Resiliency and Flexibility 00:30:00 Module Ten - Assigning Work 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Employee Onboarding- Activities 00:00:00 Mock Exam Mock Exam- Professional Human Resource Management Diploma 00:30:00 Final Exam Final Exam- Professional Human Resource Management Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00