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This online course introduces a model for determining and analysing market value vs fair value of an individual art work. LEVEL 3: Fair Value Analysis This is the third online course in our 'Pathway to become an art market analyst'. This course is a building block on both Big Data and the Art Market (Level 1) and Artist Market Analysis (Level 2), and takes the participant on an analytical journey to establish the market value and the fair value of an individual art object. The analysis is based on the Damien Hirst data provided in Level 2: Artist Market Analysis, and it is important that you finish this course before going on to Level 3. The course introduces participants to the difference between market value and fair value, and provides a practical guide for using market trends to analyse and adjust comparable transactions, and to use this to help establish market value. The ArtTactic Market Metrics from Level 2: Artist Market Analysis, is brought into the analysis to establish the 'Fair Value' of the art work. In addition to this, we will provide a 15 minute online Excel workshop on how to analyse comparable transactions using a subset of the data provided in the Level 2 online course. The course includes: Videos: You will have access to 1h 10m of online video content. The content of this course is building on ArtTactic's own framework for fair analysis and what Anders Petterson is regularly teaching for Art Business programmes at Sotheby's Institute in London. The course also include a 15 minutes Excel workshop. Slides: The students can download pdf copies of the slides used in the presentations. Excel spreadsheet: The student will have access to a subset of data (auction data for Damien Hirst) and a spreadsheet with both tables and graphical tools. Certificate of Completion [NEW]: The student will be issued with a certificate of completion when all the online videos have been completed. CPD Accredited: Our courses have been independently evaluated for Continuing Professional Development (CPD) purposes by The CPD Certification Service. Certification: Continuing Professional Development (CPD) Our courses have been independently evaluated for Continuing Professional Development (CPD) purposes by The CPD Certification Service. This means our courses comply with universally accepted principles of Continual Professional Development (CPD) and have been structured to meet the criteria of personal development plans. Join one of the online courses below and get an ArtTactic Certificate of Completion with the Continuing Professional Development (CPD) certification stamp. Your Instructor Anders Petterson, Founder of ArtTactic Anders Petterson is a leading authority on the art market, with particular focus on art market research and analysis. He is the Founder and Managing Director of ArtTactic, a London-based art market research and data intelligence company he set up in 2001. All the online courses are based on his own experience in collecting, analysing and presenting data on the global art market, and the courses will give an insight into how ArtTactic conceptualizes, designs and executes research projects linked to art market and introduces analytical models to better understand the value of art. Anders is regularly lecturing on MA and Executive courses at Sotheby's Institute, Christie's Education and ESA Business School (Beirut) covering topic such as Art Market Analysis, Art & Technology and NFTs as well as Art as an Asset Class. He is also a regular speaker on these topics at international conferences and seminars. ArtTactic is also well-known for its industry research on the art market and its intersection with other industries, such as the Deloitte | ArtTactic Art & Finance Report, TEFAF Art Dealer Finance Report 2018, and the TEFAF Art Patronage Report 2020. ArtTactic has also produced the Hiscox Online Art Trade Report annually since 2013. Anders Petterson is a founding Board Member of Professional Advisors to the International Art Market (PAIAM), a role he had between 2011 and 2021. PAIAM was founded in London in 2011 bringing together professionals who provide specialist services to the art market.such as lawyers, accountants, tax advisors, insurance specialists and logistics experts, amongst others. Connect on LinkedIn Course Curriculum Introduction Introduction to Fair Value Analysis (1:39) Fair Value Analysis Market Value vs Fair Value (4:24) Artwork Analysis - Object Qualities (9:40) Market Trend Analysis & Value Adjustments (7:10) Comparable Transaction Analysis (9:30) Market Value Analysis (6:45) Fair Value Analysis (11:03) Excel Workshop - Comparable transaction analysis + Sample Analysis Excel Workshop - Comparable Transactions (12:31) SAMPLE: Damien Hirst - Fair Value Analysis Summary  Frequently Asked Questions When does the course start and finish? The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own. It's important to note that this is a SINGLE-user only subscription (see T&Cs). Contact us if you are looking for a team discount on info@arttactic.com.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.Is this course for me?We have a broad and diverse set of students taking these courses in terms of geography, age and professional backgrounds. Based on our experience so far, the courses have attracted non-art market professionals that are looking to explore opportunities in the art market or the broader art industry - and are looking for tools to help them navigate and better understand where these opportunities might exist, and how their own interest and professional background could fit in. At the other end, we also have seen a strong interest from the art trade who are looking at exploring more quantitative and data-driven methods for their own business and to meet the demand for an increasingly data-hungry client base. However, if you have any questions, please contact us and we can set up a call to discuss what course option might be the best for you.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Diploma in Consumer Rights Awareness at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Consumer Rights Awareness at QLS Level 4 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Consumer Rights Awareness at QLS Level 4 course. Due to Consumer Rights Awareness at QLS Level 4's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Consumer Rights Awareness at QLS Level 4 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Consumer Rights Awareness at QLS Level 4 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Consumer Rights Awareness at QLS Level 4 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Consumer Rights Awareness at QLS Level 4 course. This Consumer Rights Awareness at QLS Level 4 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Consumer Rights Awareness at QLS Level 4 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Consumer Rights Awareness at QLS Level 4 course: Module 01: Introduction to Consumer Rights Module 02: The Consumer Rights Act Module 03: Consumer Contracts Explained Module 04: General Data Protection Regulations Explained Module 05: Fraud Protection Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Consumer Rights Awareness at QLS Level 4 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Consumer Rights Awareness at QLS Level 4 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Consumer Rights Awareness at QLS Level 4 No prior background or expertise is required. Career path The Consumer Rights Awareness at QLS Level 4 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Consumer Rights Awareness at QLS Level 4 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Consumer Rights Awareness at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for professionals in a variety of job roles who receive Tableau data visualizations from data analysts or from data visualization engineers. These data report recipients want to take advantage of the many Tableau features and capabilities that enable them to explore the data behind the initial analysis, perform additional analysis to ask next-level questions of the data, and to customize visualizations and dashboards to share new insights and create compelling reports. Overview Explore Tableau reports. Analyze data to get answers and insights. Sort and group data for analysis and reporting. Filter views. Prepare reports. Troubleshoot, collaborate, and share views and analysis As data acquisition, access, analysis, and reporting are interwoven with our businesses and lives, more and more data is collected about business and personal activities. This abundance of data and the computing power to analyze it has increased the use of data analysis and data visualization across a broad range of job roles. Decision makers of all types, including managers and executives, must interact with, interpret, and develop reports based on data and analysis provided to them. Tableau© software is designed for data analysis and the creation of visualizations. Data analysts prepare data, perform initial analysis, and create visualizations that are then passed on to business data-driven decision makers. These decision makers can use Tableau's tools to explore the data, perform further analysis to find new insights, make decisions, and create customized reports to share their findings. Prerequisites To ensure your success in this course, you should have experience managing data with Microsoft© Excel© or Google Sheets? Lesson 1: Exploring Tableau Reports Topic A: Data Analysis Workflow with Tableau Topic B: Explore Views Topic C: Edit Workbooks Lesson 2: Analyzing Data to Get Answers and Insights Topic A: Configure Marks with the Marks Card Topic B: Ask New Questions by Changing Aggregation Topic C: Find Answers with Calculations Topic D: Answer Questions with Table Calculations Lesson 3: Sorting and Grouping Data for Analysis and Reporting Topic A: Sort Data Topic B: Group Data Lesson 4: Filtering Views Topic A: Filter Data to Refine Analysis Topic B: Create Interactive Filters for Reports Lesson 5: Preparing Reports Topic A: Format and Annotate Views to Tell Your Story Topic B: Emphasize Data in Reports Topic C: Animate Visualizations for Clarity Lesson 6: Troubleshooting, Sharing, and Collaborating Topic A: Troubleshoot Data Issues Topic B: Collaborate in Tableau Online Topic C: Collaborate with Non-Tableau Users

Writing and Managing Requirements Documents: Virtual In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA™ Certification exam to become a Certified Business Analysis Professional (CBAP™). Learn more at www.iil.com/bacp. Once a business analyst has completed the information gathering and analysis to produce the solution to a business problem, the results must be documented for all stakeholders to see and understand. This course will enhance the skill set needed for writing and managing the complex readership that business analysts interact with on a day-to-day basis. What you will Learn Upon completion, participants will be able to: Write an understood requirements document that is approvable and acceptable Validate a requirements document Manage the changes to requirements documents through the SDLC Foundation Concepts The role of the business analyst An introduction to the BABOK® Guide The business analyst and the product/project life cycle The requirements documentation process Planning for Effective Requirements Documentation Overview of requirements planning Planning for validation Planning for verification: well-formed criteria Planning for verification: understood and usable criteria Writing Effective Requirements Documents Overview of writing requirements documents Using a standard structure / template Applying formatting techniques Meeting the challenge of writing non-functional requirements Baselining Requirements Documents Overview of the requirements baseline process Validation Verification Approval Managing Requirements Change through the Product Life Cycle Overview of requirements change management Establishing a formal change management process Tracing requirements through design and development (build, test, and implementation) Following through to post-implementation (transition and early production)

Register on the Kotlin Masterclass Programming Course: Android Coding Bible today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Kotlin Masterclass Programming Course: Android Coding Bible is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Kotlin Masterclass Programming Course: Android Coding Bible Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Kotlin Masterclass Programming Course: Android Coding Bible, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Section 01: Introduction & Setup Introduction To This Course 00:02:00 Windows Setup 00:13:00 Mac Setup 00:11:00 Linux Setup 00:12:00 Online Code Editor 00:02:00 Section 02: Basics Variables 00:06:00 Data Types 00:06:00 String 00:05:00 Array 00:07:00 Data Type Conversion 00:05:00 Comments 00:04:00 Arithmetic Operators 00:07:00 Relational Operators 00:06:00 Assignment Operators 00:06:00 Unary Operators 00:05:00 Bitwise Operators 00:09:00 Logical Operators 00:04:00 Input & Output 00:03:00 Section 03: Control Statements Conditional if Statement 00:05:00 when Statement 00:07:00 For Loop 00:04:00 while Loop 00:04:00 do while Loop 00:04:00 Break Statement 00:04:00 Continue Statement 00:04:00 Section 04: Functions Basic Functions 00:03:00 Function Parameters 00:04:00 Return Values 00:04:00 Recursion 00:04:00 Default & Named Arguments 00:06:00 Lambda Function 00:04:00 Higher Order Function 00:05:00 Inline Function 00:02:00 Section 05: Error/Exception Handling Try Catch Block 00:04:00 Try Catch Expression 00:05:00 Multiple Catch Block77 00:05:00 Nested Try Catch Block 00:05:00 Finally Block 00:02:00 Throw Keyword 00:02:00 Section 06: NULL Safety Nullable & Non Nullable Types 00:03:00 Smart Cast 00:02:00 Unsafe and Safe Cast 00:03:00 Elvis Operator 00:04:00 Section 07: Collections List: listOf Function 00:06:00 List: mutableListOf Function 00:05:00 List: arrayListOf Function 00:06:00 Map: mapOf Function 00:07:00 Map: HashMap 00:08:00 Map: hashMapOf Function 00:05:00 Map: mutableMapOf Function 00:04:00 Set: setOf Function 00:04:00 Set: mutableSetOf Function 00:04:00 Set: HashSet 00:04:00 Section 08: Classes & Objects Basic Example 00:07:00 Nested and Inner Class 00:06:00 Constructors 00:05:00 Visibility Modifiers 00:06:00 Inheritance 00:05:00 Method Overriding 00:04:00 Property Overriding 00:02:00 Abstract Class 00:03:00 Superclass 00:03:00 Data Class 00:05:00 Multiple Class Inheritance & Interfaces 00:03:00 Sealed Class 00:03:00 Extension Function 00:03:00 Generics 00:05:00 Section 09: Extras Integer Type Range 00:05:00 Regex 00:04:00 Call Java from Kotlin 00:03:00 Call Kotlin from Java 00:02:00 Section 10: Resource Resource 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

ADHD Awareness QLS Bundle course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This ADHD Awareness course is a comprehensive course designed to provide a detailed understanding of the nature of the ADHD Awareness-related sector and your key roles within it. Our ADHD Awareness course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. ADHD Awareness QLS Bundle Includes the following Courses Course 01: Certificate in ADHD Awareness at QLS Level 3 Course 02: Child Psychology & Development Course 03: Autism Awareness Course 04: SEN Teaching Assistant Course 05: Speech and Language Therapy Key Features of ADHD Awareness Eligibility for QLS endorsed certificate upon successful completion of the ADHD Awareness course Free CPD Accredited Course Fully online, interactive ADHD Awareness course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth ADHD Awarenesstraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the ADHD Awareness course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This ADHD Awareness course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your ADHD Awareness course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the ADHD Awareness course, learners will be able to order an endorsed certificate, titled: Certificate in ADHD Awareness at QLS Level 3, as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about ADHD Awareness basics. Requirements No prior degree or experience is required to enrol in this ADHD Awareness course. Career path This ADHD Awareness Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

This is unlike any other leadership programme you’ve ever taken part in – it is all about learning the practicalities of showing up as an emotionally intelligent leader who is trusted, engages effectively, connects well, makes people feel they matter and creates a psychologically safe environment where people can bring their very best contributions to the team and the organisation.

The objective of Level 5 Diploma in Tourism and Hospitality Management qualification (accredited by Othm) is to enable learners' development as managers within the tourism and hospitality industry, with a lifelong-learning orientation. This Diploma in Tourism and Hospitality Management - Level 5 enables learners to critically apply contemporary knowledge and theories to the management of complex problems. Successful completion of this qualification will equip learners with the specialist skills and technical terminology to develop their management skills and to progress to further study or employment. Program Overview: Diploma in Tourism and Hospitality Management - Level 5 Key Highlights of Diploma in Tourism and Hospitality Management - Level 5 are: Program Duration: 9 Months (Can be Fast tracked) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Direct entry into Final Year of a three-year UK Bachelor's degree LSBR Alumni Status No Cost EMI Option Who is this course for? Working Professionals, A-Level / Level 4 / Year 1 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression and a formal undergraduate qualification leading to award of degrees in future.

In today's digital age, mastering the Purchase Ledger Online Training Course has become paramount for professionals seeking to excel in finance roles. Understanding the intricacies of Purchase Ledger management is indispensable, as it forms the backbone of financial operations within organizations. Through this course, individuals delve into modules covering the fundamentals, importance, and advanced skills required for effective Purchase Ledger control. Learning to manage Purchase Ledger not only enhances one's daily life by streamlining financial processes but also opens up lucrative career opportunities, particularly in the UK job market where demand for skilled Purchase Ledger professionals remains consistently high. With an average salary ranging from £25,000 to £35,000 per annum, mastering Purchase Ledger can significantly boost one's earning potential. Moreover, as businesses increasingly transition towards digitalization, the relevance and demand for expertise in this sector are on the rise, with a projected growth of 10-15% over the next few years. Acquiring proficiency in Purchase Ledger thus not only ensures career advancement but also secures a foothold in a dynamic and expanding field, offering both stability and growth prospects. Key Features: CPD Certified Purchase Ledger Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Purchase Ledger Module 02: Importance of Purchase Ledger Module 03: Skills for Purchase Ledger Management Module 04: Purchase Ledger Control Account Module 05: Managing Purchase Ledger Successfully Module 06: Reconciliation Module 07: The Key to a Paperless Purchase Ledger World Learning Outcomes: Understand purchase ledger fundamentals for effective financial administration and record-keeping. Recognize the significance of a well-maintained purchase ledger in organisational operations. Develop essential skills for managing and overseeing the purchase ledger system. Master the intricacies of the purchase ledger control account for accurate reporting. Implement successful strategies for efficient purchase ledger management and reconciliation. Embrace the transition to a paperless purchase ledger world with confidence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Purchase Ledger course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Purchase Ledger. Moreover, this course is ideal for: Accounting professionals seeking specialised knowledge in purchase ledger management. Administrative staff involved in financial record-keeping responsibilities. Business owners and managers aiming to enhance financial administration skills. Aspiring finance professionals eager to broaden their expertise in ledger management. Individuals aiming to pursue careers in finance or accounting support roles. Requirements There are no requirements needed to enrol into this Purchase Ledger course. We welcome individuals from all backgrounds and levels of experience to enrol into this Purchase Ledger course. Career path After finishing this Purchase Ledger course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Purchase Ledger are: Purchase Ledger Clerk - £18K to 25K/year. Accounts Payable Specialist - £20K to 30K/year. Finance Assistant - £18K to 28K/year. Financial Administrator - £19K to 27K/year. Finance Officer - £21K to 31K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.