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The Public Realm Manager Course offers a detailed exploration into the dynamic world of managing shared urban spaces. This course is designed to provide a solid foundation in the planning, design, and upkeep of public realms, ensuring they serve communities effectively and attractively. Participants will gain insights into how public spaces are shaped by design principles, balanced with practical management strategies that maintain their appeal and functionality over time. Throughout the course, learners will also delve into sustainability and resilience, understanding how to foster environments that adapt and endure through changing social and environmental conditions. The curriculum further addresses the essential legal and regulatory frameworks guiding public realm management, alongside a focus on social equity, highlighting the importance of accessible and fair spaces for all members of society. Perfectly suited for those interested in shaping vibrant, well-managed urban environments, this course equips individuals with the knowledge to oversee public spaces that contribute positively to community wellbeing. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Public Realm Management Module 02 : Planning and Design Principles Module 03 : Management and Maintenance Module 04 : Sustainability and Resilience Module 05 : Legal and Regulatory Framework Module 06 : Public Realm and Social Equity Learning Outcomes: Understand urban space enhancement strategies. Develop effective public realm design principles. Master management and maintenance techniques. Foster sustainability and resilience in public spaces. Navigate the legal and regulatory aspects of urban planning. Promote social equity through inclusive public realm management. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Urban planners and designers Environmentalists and sustainability advocates Local government officials Landscape architects Community development professionals Property developers Non-profit organizations focused on public spaces Anyone passionate about creating vibrant, inclusive urban environments Career path Urban Planner Landscape Architect Sustainability Consultant Community Development Officer Environmental Policy Analyst Local Government Administrator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Develop the commercial awareness, financial knowledge and strategic thinking capabilities, to influence the direction of the business Course overview Duration: 2 days (13 hours) This course is aimed at managers who want to develop their commercial awareness, financial knowledge and strategic thinking capabilities, so that they can influence the direction of their business and deliver to their full potential. Day one of the course provides the skills and insights to make sense of your company’s financial position and performance. Day two helps delegates to consider the strategic thinking tools required to plot the forward course needed to maximise the potential of the business. As well as looking at how to make effective business decisions, this course gives a good grounding in finance and profitability. As a two day programme, day one provides the skills and insights to make sense of the company’s financial position and performance. Day two then considers the strategic thinking tools needed to plot the forward course needed to maximise the potential of the business. Objectives By the end of the course you will be able to: An understanding of the balance sheet, profit and loss account, cash flow and statutory and management accounts Learnt to correctly employment key financial ratios to analyse your business A practical definition of strategy analysis tools to examine the current environment and capabilities Steps to devise a mission and vision statement Recognition of the skills and resources needed to achieve the vision Generation of appropriate strategic and tactical commercial objectives Content What is Strategy Defining Strategy Strategic thinking Strategic models Commercial thinking – what is money? Where are we now STEEPLE analysis SWOT Analysis P&E forces at work Political distortions in capitalist markets Where are we trying to get to Setting the mission and vision Creating a BHAG Strategies for deflation and inflation The role of banks Commercial and investment banking Fractional reserving Securitisation How to get there Skill gap analysis Business Process Re engineering The role of creativity How to get there Getting the team on board Individual and team motivation The power of the brand Overcoming challenges Debt and deleveraging Change management Creating value Discounted Cash Flows Building the business case Asset Valuation techniques Making it happen Turning Strategic Thinking into Strategic Plans Scenario planning for an uncertain future Creating commitments and lock in Discussion and review Time will be set aside during the course for review sessions with time for questions, answers and action learning.

Project managers don’t just lead tasks—they deliver impact. The Project Management: 20-in-1 Premium Online Courses Bundle is crafted to help you become that results-driven professional companies are searching for. Whether you’re stepping into project coordination or aiming for leadership in agile or operations-heavy roles, this comprehensive training suite positions you as the standout candidate. With 20 high-demand qualifications in one bundle, this is your shortcut to becoming instantly hireable across industries that live and breathe deadlines. Description From construction to consulting, and tech to logistics—project management is at the core of operational success. That’s why employers are actively hiring professionals who can manage resources, teams, and timelines with confidence. This bundle is ideal for those pursuing careers in construction management, IT project delivery, operations, procurement, product development, and business consultancy. It shows you're prepared for complex environments and trained to keep teams aligned and outcomes on track. ⏳ Limited-time access to all 20 courses—don’t miss your chance to future-proof your CV. 🧩 All-in-one toolkit for today’s multi-skilled project professionals. 💼 One low price for multiple roles: planner, coordinator, analyst, manager. FAQ Q: Who should enrol in this bundle? A: Aspiring and current project managers, team leads, operations staff, and professionals in dynamic delivery roles. Q: Which industries value these skills? A: IT, construction, marketing, supply chain, engineering, finance, and public sector. Q: Is this bundle suitable for beginners? A: Absolutely. It’s perfect for entry-level learners or those formalising on-the-job experience. Q: Will I receive certificates for each course? A: Yes. Each course awards a certificate upon successful completion. Q: Do I need to complete courses in a specific order? A: No—learn flexibly and progress at your own pace. Q: Is this bundle discounted permanently? A: No—the current price is a time-sensitive offer and may change.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Overview of Fitness Trainer Certification: Gym Workouts & Bodybuilding Join our Fitness Trainer Certification: Gym Workouts & Bodybuilding course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Fitness Trainer Certification: Gym Workouts & Bodybuilding course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Fitness Trainer Certification: Gym Workouts & Bodybuilding course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Fitness Trainer Certification: Gym Workouts & Bodybuilding Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Fitness Trainer Certification: Gym Workouts & Bodybuilding. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Fitness Trainer Certification: Gym Workouts & Bodybuilding course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Fitness Trainer Certification: Gym Workouts & Bodybuilding is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Fitness Trainer Certification: Gym Workouts & Bodybuilding course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Fitness Trainer Certification: Gym Workouts & Bodybuilding Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Introduction Introduction 00:01:00 Roles & Responsibilities Of A Strength Coach 00:02:00 The Major Muscle Groups Explained Most Important Muscle Groups Overview 00:04:00 The Different Types Of Muscle Fibers 00:03:00 Muscle Agonists & Antagonists 00:02:00 Quadriceps Explained 00:01:00 Hamstrings explained 00:01:00 Calf Muscles Explained 00:01:00 Chest Muscles Explained 00:01:00 Back Muscles Explained 00:02:00 Shoulder Muscles Explained 00:01:00 Biceps Explained 00:01:00 Triceps Explained 00:01:00 Abdominal Muscles Explained 00:01:00 Muscle Growth Fundamentals Common Muscle Growth Myths Debunked 00:04:00 Muscle Hypertrophy Explained 00:04:00 Progressive Overload 00:03:00 How Much Muscle Can You Gain in A Week/Month/Year 00:03:00 Client Assessment Client Interview 00:02:00 Estimating 1 Rep Maximum Strength 00:04:00 Workout Design Workout Design Overview 00:01:00 Adherence 00:04:00 The 4 Most Important Exercises For Beginners 00:03:00 How Many Isolation Exercises Should You Do? 00:02:00 Exercise Order 00:01:00 Volume: How Many Sets & Reps? 00:02:00 Intensity: How Heavy Should You Train? 00:02:00 How Often Should You Train? 00:02:00 The Ideal Rest Periods 00:03:00 Time Under Tension Explained 00:02:00 Sample Workouts Sample Workouts Intro 00:01:00 How to Design a Beginner Workout 00:09:00 How To Warm Up Before Lifting Weights 00:03:00 3 Day Beginner Routine 00:06:00 4 Day Routine 00:04:00 5 Day Routine 00:02:00 Exercise Videos Exercise Videos Overview 00:01:00 5 Most Important Aspects Of Correct Lifting Form 00:03:00 Bench Press 00:01:00 Chest Press Machine 00:01:00 Squats 00:01:00 Deadlift 00:01:00 Overhead Press 00:01:00 Dumbbell Overhead Press 00:01:00 Lat Pulldown 00:01:00 Dips 00:01:00 Barbell Row 00:01:00 Barbell Row (Different Grip) 00:01:00 Cable Row 00:01:00 Iso Row Machine 00:01:00 Exercise Videos: Lsolation Exercises Hammer Curls 00:01:00 Triceps Rope Pushdown 00:01:00 Calf Raise 00:01:00 Shoulder Front Raise 00:01:00 Shoulder Side Raise 00:01:00 Butterfly / Pec Deck 00:01:00 Dumbbell Flyes 00:01:00 Military Press 00:01:00 Pull-Up 00:01:00 Hammer Rope Curls 00:01:00 Triceps Extensions 00:01:00 Setting Up A Bodybuilding Diet Nutrition Overview 00:01:00 Calories Explained 00:04:00 How to determine your calorie maintenance level (TDEE) 00:03:00 Ideal Protein Intake 00:01:00 Ideal Carb Intake 00:02:00 Ideal Fat Intake 00:01:00 What about the remaining calories 00:02:00 Determining Meal Structure 00:03:00 Quality Protein Foods 00:01:00 Quality Carb Foods 00:01:00 Quality Fat Foods 00:01:00 Adjusting Your Diet For Muscle Gains 00:04:00 Adjusting Your Diet For Weight Loss 00:05:00 The Perfect Pre Workout Meal 00:04:00 The Perfect Post Workout Meal 00:01:00 Supplements Supplements Overview 00:01:00 Top 3 Beginner Supplements 00:04:00 How To Use Protein Powder 00:06:00 How To Use Creatine 00:04:00 Beta Alanine 00:02:00 BCAAs 00:04:00 Rest & Recovery Recovery Overview 00:02:00 Post Workout Recovery Routine 00:04:00 How To Break Through A Strength Plateau 00:06:00 How To Deload Correctly 00:04:00 The importance of sleep 00:04:00 6 Tips To Fall Asleep Faster 00:03:00 FAQ & Misceallenaous Should Men & Women Train Differently? 00:03:00 What Should You Eat Before Bed To Build Muscle? 00:03:00 Does Electric Muscle Stimulation (EMS) Work? 00:02:00 What Should You Train On Your First Day At The Gym? 00:07:00 Refer a Friend Refer a Friend and Claim One Course for FREE 00:00:00 Exercise Files Exercise Files 00:00:00

Overview of Medical Math and Pharmacy Calculations Mastery Join our Medical Math and Pharmacy Calculations Mastery course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Medical Math and Pharmacy Calculations Mastery course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Medical Math and Pharmacy Calculations Mastery course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Medical Math and Pharmacy Calculations Mastery Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Medical Math and Pharmacy Calculations Mastery. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Medical Math and Pharmacy Calculations Mastery course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Medical Math and Pharmacy Calculations Mastery is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Medical Math and Pharmacy Calculations Mastery course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Medical Math and Pharmacy Calculations Mastery Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Introduction 1 lecture Medical Math and Pharmacy Calculations Mastery - 01 00:01:00 Conversions Medical Math and Pharmacy Calculations Mastery - 02 00:04:00 Medical Math and Pharmacy Calculations Mastery - 03 00:09:00 Medical Math and Pharmacy Calculations Mastery - 04 00:13:00 Conversions Using Ratio - Proportion or Dimensional Analysis Medical Math and Pharmacy Calculations Mastery - 05 00:05:00 Medical Math and Pharmacy Calculations Mastery - 06 00:07:00 Medical Math and Pharmacy Calculations Mastery - 07 00:14:00 Medical Math and Pharmacy Calculations Mastery - 08 00:04:00 Medical Math and Pharmacy Calculations Mastery - 09 00:08:00 Pharmacy Math Medical Math and Pharmacy Calculations Mastery - 10 00:07:00 11- Quantity To Be Dispensed 00:03:00 12 - Single Dose, Single Day, Total Volume 00:12:00 Business Math 13 - Business Math Terminologies 00:08:00 14 - Business Math Mark-up Discount 00:16:00 15 - Retail Business Math Mark-up Amount & Mark-up Percentage 00:08:00 16 - Retail Business Math Discount Amount & Discount Percentage 00:15:00 17 - Pharmacy Business Math Purchase Price, Discount, and Discount Percentage 00:03:00 18 - Pharmacy Business Math Percentage Markup Rate 00:02:00 19 - Pharmacy Business Math Gross Profit Net Profit 00:03:00 Understanding Percentages, Strengths & Concentration 20 - Percentages, Strengths & Concentration 00:15:00 21 - % wv, % ww, % vv 00:06:00 Hospital and Compounding Math: Alligation & Dilution 22 - Review of Percentages, Strengths & Concentration 00:02:00 23 - Alligation & Dilution 00:04:00 24 - Application of Percentage, Alligation & Dilution 00:03:00 25 - Practice Problems 00:17:00 26 - More Practice Problems 00:02:00 Hospital Math: Flow Rate & Drip Rate 27 - Flow Rate vs Drip Rate 00:12:00 28 - Finding the R 00:07:00 29 - Finding the T 00:06:00 30 - Finding the V 00:03:00 Dosage Calculation 31 - Dosage Calculation Based on Weight & Age 00:05:00 32 - Dosage Calculation Based on Body Surface Area (BSA) 00:06:00 33 - BSA Practice Problems 00:03:00 34 - Therapeutic Dose versus Lethal Dose 00:02:00 35 - Therapeutic Range Minimum and Maximum Dose 00:08:00 36 - Dosage Calculation Based on Weight mgkgday & mgkgdose 00:07:00 37 - Pediatric Daily Rate 00:06:00

Overview of Anatomy and Physiology of Human Body The human body is a remarkable machine, intricately designed to perform countless functions that sustain life. This course on the Anatomy and Physiology of the Human Body provides a fascinating exploration of this intricate system. Did you know the UK healthcare sector employs over 5 million people [NHS Careers]? The UK's healthcare sector, valued at over £200 billion, relies on professionals with a deep understanding of human anatomy and physiology. This knowledge forms the cornerstone of medical advancements, from groundbreaking surgeries to innovative treatments. As the demand for healthcare professionals continues to rise, with projections indicating a need for an additional 190,000 workers by 2024, expertise in human anatomy becomes increasingly valuable. Our Anatomy and Physiology of Human Body course equips you with the knowledge to navigate this expanding field, opening doors to diverse career opportunities. Whether you're aspiring to contribute to cutting-edge medical research or aiming to provide compassionate patient care, this course lays the groundwork for your future in the dynamic world of healthcare and biological sciences. Embark on a journey of discovery that not only enhances your understanding of the human body but also positions you at the forefront of one of the most crucial and evolving sectors in the UK and beyond. This Anatomy and Physiology of Human Body Course will help you to learn: Understand the cellular structure and its chemical components. Grasp the fundamentals of human tissue and skin. Comprehend the skeletal, muscular, and nervous systems in depth. Gain insights into human cardiovascular, immune, and digestive systems. Acquire knowledge about respiratory, urinary, and reproductive systems. Delve into sensory systems and memory aspects of the nervous system. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Anatomy and Physiology of Human Body. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Anatomy and Physiology of Human Body course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This course is perfect for individuals aiming to establish a foundation in the anatomy and physiology of the human body. It provides in-depth knowledge, beneficial for aspiring healthcare professionals, students in the health sciences, and individuals with a keen interest in understanding the complexities of human biology. The detailed modules ensure a comprehensive grasp, offering an edge for further academic pursuits or transitioning into relevant sectors in the healthcare industry. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Anatomy and Physiology of Human Body course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career path Physiotherapist - £22K to £37K/year. Anatomy and Physiology Tutor - £28K to £40K/year. Biomedical Scientist - £23K to £35K/year. Radiographer - £24K to £41K/year. Mental Health Nurse - £24K to £40K/year. Course Curriculum Anatomy and Physiology of Human Body Module 01: The Chemistry of Cells The Chemistry of Cells 00:27:00 Module 02: Cells Cells 00:16:00 Module 03: Cell Division Cell Division 00:19:00 Module 04: Replication and Metabolism Replication and Metabolism 00:20:00 Module 05: Human Tissues Human Tissues 00:25:00 Module 06: Skin Skin 00:16:00 Module 07:Human Skeletal System Human Skeletal System 00:21:00 Module 08: The Muscular System The Muscular System 00:17:00 Module 09: Skeletal Muscle Fibre Skeletal Muscle Fibre 00:22:00 Module 10: Nervous System Nervous System 00:31:00 Module 11: The Brain The Brain 00:23:00 Module 12: Nervous System-Spinal Cord and Spinal Nerves Nervous System-Spinal Cord and Spinal Nerves 00:15:00 Module 13: Nervous System - Autonomic Nervous System and Cranial Nerves Nervous System - Autonomic Nervous System and Cranial Nerves 00:31:00 Module 14: Nervous System-The Eyes Nervous System-The Eyes 00:15:00 Module 15: Nervous System-The Ears, Hearing, and Equilibrium Nervous System-The Ears, Hearing, and Equilibrium 00:14:00 Module 16: Nervous System-Memory Nervous System-Memory 00:19:00 Module 17: Sensory Systems Sensory Systems 00:23:00 Module 18: Cardiovascular System Cardiovascular System 00:25:00 Module 19: Blood Blood 00:27:00 Module 20: Lymphatics Lymphatics 00:20:00 Module 21: Immune System Immune System 00:26:00 Module 22: Digestive System Digestive System 00:22:00 Module 23: Respiratory System Respiratory System 00:16:00 Module 24: Urinary System Urinary System 00:16:00 Module 25: Male Reproductive System Male Reproductive System 00:32:00 Module 26: Female Reproductive System Female Reproductive System 00:33:00 Assignment Assignment - Anatomy and Physiology of Human Body 00:00:00

This seminar supports you to implement ideas from the Six Stages Framework. It is designed for those who are reading or have read my book Understanding and Dealing with Everyday Racism- The Six Stages Framework

This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification. By the end of this comprehensive programme the participants will be able to: Develop robust contracting plans, including scopes of work and award strategies Undertake early market engagements to maximise competition Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes Understand the legalities of contract and commercial management Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes Undertake effective Supplier Relationship Management Appreciate the implications of national and organisational culture on contracting and commercial activities Appreciate professional contract management standards Set up and maintain contract and commercial management governance systems Take a proactive, collaborative, and agile approach to managing commercial contracts Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance Appreciate the cross-functional nature of contract management Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations Understand the roles and responsibilities of contract and commercial managers Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Effectively manage the process of change, claims, variations, and dispute resolution Develop and present robust propositions Make appropriate use of best practice contract and commercial management tools, techniques, and templates DAY ONE 1 Introduction Aims Objectives KPIs Learning strategies Plan for the programme 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Critical success factors Essential features of professional commercial and contract management and administration The 6-step model 4 Putting the 'management' into commercial and contract management Traditional v 'new age' models The need for a commercial approach The added value generated 5 Definitions 'Commercial management' 'Contract management' 'Contracting' ... and why have formal contracts? 6 Stakeholders Stakeholder mapping and analysis The 'shared vision' concept Engaging with key functions, eg, HSE, finance, operations 7 Roles and responsibilities Contract administrators Stakeholders 8 Strategy and planning Developing effective contracting plans and strategies DAY TWO 1 Contract control Tools and techniques, including CPA and Gantt charts A project management approach Developing effective contract programmes 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Tendering Overview of the contracting cycle Requirement to tender Methods Rationale Exceptions Steps Gateways Controls One and two package bids 4 Tender assessment and contract award I - framework Tender board procedures Role of the tender board (including minor and major tender boards) Membership Administration Developing robust contract award strategies and presentations DAY THREE 1 Tender assessment and contract award II - processes Pre-qualification processes CRS Vendor registration rules and processes Creating bidder lists Disqualification criteria Short-listing Using the 10Cs model Contract award and contract execution processes 2 Minor works orders Process Need for competition Role and purpose Controls Risks 3 Contract strategy Types of contract Call-offs Framework agreements Price agreements Supply agreements 4 Contract terms I: Pricing structures Lump sum Unit price Cost plus Time and materials Alternative methods Target cost Gain share contracts Advance payments Price escalation clauses 5 Contract terms II: Other financial clauses Insurance Currencies Parent body guarantees Tender bonds Performance bonds Retentions Sub-contracting Termination Invoicing 6 Contract terms III: Risk and reward Incentive contracts Management and mitigation of contractual risk DAY FOUR 1 Contract terms IV: Jurisdiction and related matters Applicable laws and regulations Registration Commercial registry Commercial agencies 2 Managing the client-contractor relationship Types of relationship Driving forces Link between type of contract and style of relationships Motivation - use of incentives and remedies 3 Disputes Types of dispute Conflict resolution strategies Negotiation Mediation Arbitration DAY FIVE 1 Performance measurement KPIs Benchmarking Cost controls Validity of savings Balanced scorecards Using the KPI template 2 Personal qualities of the contract manager Negotiation Communication Persuasion and influencing Working in a matrix environment 3 Contract terms V: Drafting skills Drafting special terms 4 Variations Contract and works variation orders Causes of variations Risk management Controls Prevention Negotiation with contractors 5 Claims Claims management processes Controls Risk mitigation Schedules of rates 6 Close-out Contract close-out and acceptance / completion HSE Final payments Performance evaluation Capturing the learning 7 Close Review Final assessment Next steps