4721 Courses in Cardiff delivered Online

Are you looking to enhance your Healthcare Assistant skills? If yes, then you have come to the right place. Our comprehensive course on Healthcare Assistant will assist you in producing the best possible outcome by mastering the Healthcare Assistant skills. The Healthcare Assistant course is for those who want to be successful. In the Healthcare Assistant course, you will learn the essential knowledge needed to become well versed in Healthcare Assistant. Our Healthcare Assistant course starts with the basics of Healthcare Assistant and gradually progresses towards advanced topics. Why would you choose the Healthcare Assistant course from Compliance Central: Lifetime access to Healthcare Assistant course materials Full tutor support is available from Monday to Friday with the Healthcare Assistant course Learn Healthcare Assistant skills at your own pace from the comfort of your home Gain a complete understanding of Healthcare Assistant course Accessible, informative Healthcare Assistant learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Healthcare Assistant bundle Study Healthcare Assistant in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Healthcare Assistant course Curriculum Breakdown of the Healthcare Assistant Course Part-1: Basic Vocabulary Module 01: Human Body Vocabulary with Pictures Module 02: Equipment, Instruments and Lab Tests Module 03: Acronyms and Abbreviation Part 2- Medical Terminology Module 04: Digestive System Module 05: Cardiovascular System Module 06: Blood and Immunity System Module 07: Respiratory System Module 08: Musculoskeletal System Module 09: Central Nervous System Part 3- Medical Communication Skills and Strategies Module 10: Professional Communication and Behaviour Module 11: Interviewing Techniques Module 12: Adapting Communication to a Patient's Ability to Understand CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Healthcare Assistant course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Healthcare Assistant. Requirements To enrol in this Healthcare Assistant course, all you need is a basic understanding of the English Language and an internet connection. Career path The Healthcare Assistant course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Healthcare Assistant. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Travel Agent skills? If yes, then you have come to the right place. Our comprehensive course on Travel Agent Training will assist you in producing the best possible outcome by mastering the Travel Agent skills. The Travel Agent Training is for those who want to be successful. In the Travel Agent Training, you will learn the essential knowledge needed to become well versed in Travel Agent. Our Travel Agent Training starts with the basics of Travel Agent and gradually progresses towards advanced topics. Therefore, each lesson of this Travel Agent Training is intuitive and easy to understand. Why would you choose the Travel Agent Training from Compliance Central: Lifetime access to Travel Agent Training materials Full tutor support is available from Monday to Friday with the Travel Agent Training Learn Travel Agent skills at your own pace from the comfort of your home Gain a complete understanding of Travel Agent Training Accessible, informative Travel Agent Training learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Travel Agent Training bundle Study Travel Agent Training in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Travel Agent Training Improve your chance of gaining in demand skills and better earning potential by completing the Travel Agent Training Travel Agent Training Curriculum Breakdown of the Course Introduction to Travel and Tourism Tourism Products and Services Tour Operating and Travel Retailing Marketing in Travel and Tourism Developing Communication Skills Customer Service and Satisfaction Customer Relationship Management (CRM) Human Resource Management in Travel Industry Crisis and Visitor Attraction Management Transport Management Procedure Sustainable Tourism Public Awareness Campaigns Brexit and its Impact on Tourism Industry CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Travel Agent Training helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Travel Agent Training. It is also great for professionals who are already working in Travel Agent Training and want to get promoted at work. Requirements To enrol in this Travel Agent Training, all you need is a basic understanding of the English Language and an internet connection. Career path The Travel Agent Training will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Travel Agent Training. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Coaching & Mentoring course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Coaching & Mentoring. Our course starts with the basics of Coaching & Mentoring and gradually progresses towards advanced topics. Therefore, each lesson of this Coaching & Mentoring is intuitive and easy to understand. So, stand out in the job market by completing the Coaching & Mentoring course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Coaching & Mentoring course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Coaching & Mentoring Curriculum Breakdown of the Coaching & Mentoring Course Module 01: Introduction to Personal Development Coach Module 02: Introduction to Coaching and Mentoring Module 03: Aspects of Coaching and Mentoring Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Fundamental Qualities of a Coach Module 06: Life Coaching Methods Module 07: Understanding Spiritual Life Coaching Module 08: Key Themes of NLP Module 09: Cognitive Behavioural Therapy Module 10: Effective Communication Skills Module 11: Personal Skills Module 12: Management Skills Module 13: Time Management Module 14: Organisational Skills Module 15: Improvement of Presentation Skills Module 16: Motivation and Mindset Module 17: Visualising Whole Life Goals Module 18: Development of Personality Module 19: Setting Up as a Coach CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Coaching & Mentoring course. Requirements To enrol in this Coaching & Mentoring course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Coaching & Mentoring. Life Coach: £25,000 to £50,000 per year Career Coach: £30,000 to £55,000 per year Executive Coach: £40,000 to £70,000 per year Business Mentor: £35,000 to £60,000 per year Health and Wellness Coach: £25,000 to £45,000 per year Personal Development Trainer: £30,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Office Skills: Office Skills The backbone of any organization is its Office Skills, office management and administration staff. They are responsible for overseeing the office's processes, procedures, paperwork, communication, supervision, training, and administration, as well as ensuring that everything runs smoothly. As a result, they should be familiar with the necessary office skills to ensure that everything runs smoothly. The primary responsibility of Office Skills: office management and administration is to ensure the smooth operation of all connected departments within an organization. Office Skills: Office management and administration act as a connection between departments as well as between employees and management. With this premium quality course, all learners have access to dedicated support and 24/7 service. Throughout the Office Skills: Office Skills course, you will receive assistance and answers to all of your questions. So, if you want to build a successful career in Office Skills: Office Management and Administration, enrol in our Office Skills: Office Management and Administration course today! Special Offers of this Office Skills: Office Skills Course This Office Skills: Office Skills Course includes a FREE PDF Certificate. Lifetime access to this Office Skills: Office Skills Course Instant access to this Office Skills: Office Skills Course Get FREE Tutor Support from Monday to Friday in this Office Skills: Office Skills Course Main Course: Office Management and Administration (Office Skills) GIFT COURSES: Course 01: Level 2 Customer Service Course 02: Minute Taking [ Note: Free PDF certificate as soon as completing the Office Skills: Office Management and Administration course] Office Skills: Office Skills Industry Experts Designed this Office Skills: Office Skills course into 13 detailed modules. Assessment Method of Office Skills After completing each module of the Office Skills: Office Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Office Skills After completing the MCQ/Assignment assessment for this Office Skills: Office Skills course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Office Skills: Office Skills Learners can take this Office Skills: Office Skills course without any prior knowledge of this topic, and there are no age restrictions. As a result, anyone interested in Office Management and Administration can enrol in the course. There are no specific admission deadlines, and you can enrol in this Office Management and Administration course at any time. Requirements Office Skills: Office Skills Students who intend to enrol in this Office Skills: Office Skillscourse must meet the following requirements: Office Skills: Good command of the English language Office Skills: Must be vivacious and self-driven Office Skills: Basic computer knowledge Office Skills: A minimum of 16 years of age is required Career path Office Skills: Office Skills Certificates Digital Certificate Digital certificate - Included

Tourism Management Online Would you like to increase your knowledge to start a successful business in your personal or professional life? Our tourism management course is designed to provide every up to date details about the travel and tourism industry. This extensive course on tourism management is separated into a number of modules that cover the subject's introduction to law, ethics, strategy, and many other topics. You can comprehend how the tourism management industries handle finances, sell their products, and employ technology. The tourism management course includes brief descriptions of Tourism Management, flight-related information, and location selection. This tourism management course includes lessons on managing challenges and dealing with disasters. Enrol in Our Tourism Management course if you want to learn more about the travel and tourism sector! Learning Outcomes of Tourism Management course After completing the Tourism Management course, the learner will be able to - Know more about the travel and tourism industry. Tourism Management helps to understand the accommodation sector. You can gain an in-depth knowledge of representatives from the Tourism Management course. Tourism Management describes how to execute tour management. Tourism Management explains how to manage tourism. You can learn more about tourism industry principles in this Tourism Management course. Tourism Management helps to understand its marketing and the rules and regulations of travel. Special Offers of this Tourism Management Course This Tourism Management Course includes a FREE PDF Certificate. Lifetime access to this Tourism Management Course Instant access to this Tourism Management Course Get FREE Tutor Support from Monday to Friday in this Tourism Management Course Main Course: Level 5 Diploma in Travel & Tourism Free Courses Course 01. Level 4 Time Management Course 02. Communication Skills Course Course 03. Event Management [ Note: Free PDF certificate as soon as completing the Tourism Management : Tourism Management course] Tourism Management Course Industry Experts Designed this Tourism Management course into 18 detailed modules. Assessment Method of Tourism Management After completing each module of the Tourism Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Tourism Management After completing the MCQ/Assignment assessment for this Tourism Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Tourism Management This Tourism Management : Tourism Management Course is ideal for anyone looking to begin or further an existing career in the Travel and Tourism sector. Requirements Tourism Management Course There are no specific requirements for Tourism Management : Tourism Management Course does not require any advanced knowledge or skills. Career path Tourism Management Course Certificates Certificate of completion Digital certificate - Included

Proofreading Online Training Do you want to enhance your grammar and writing skills? If so, then this course is perfect for you to become a skilled proofreader. In Level 5 Proofreading & Copy Editing, you'll learn how to scan digital and printed materials on a variety of topics to become an expert at spotting problems. Level 5 Proofreading & Copy Editing will teach you how to use efficient editing tools, such as reviewing content for spelling, punctuation, and grammar errors. Level 5 Proofreading & Copy Editing also gives a brief about basic formatting. Moreover, the Level 5 Proofreading & Copy Editing course will show you how to quickly and effectively proofread. At the end of Level 5 Proofreading & Copy Editing, you will be an expert at avoiding mistakes. Enrol in this Level 5 Proofreading & Copy Editing course to boost Your practical knowledge and abilities to pursue a variety of job options in the proofreading industry . Learning Outcomes for Level 5 Proofreading & Copy Editing After completing this Level 5 Proofreading & Copy Editing course, you will be to: Level 5 Proofreading & Copy Editing will teach you the basic concepts of proofreading. You can Understand how to apply the Style Guide by this Level 5 Proofreading & Copy Editing. Level 5 Proofreading & Copy Editing explains the writer's language and query effectively. Level 5 Proofreading & Copy Editing describes how to proofread on paper. You can gain an understanding of how to proofread on-screen from Level 5 Proofreading & Copy Editing course. Level 5 Proofreading & Copy Editing will provide Knowledge about the words and phrases commonly confused or misused. You can Understand the daily responsibility of a copy editor in this Level 5 Proofreading & Copy Editing course. Level 5 Proofreading & Copy Editing will teach you how to market and sell your services to websites. Level 5 Proofreading & Copy Editing will Boost your career in copy editing and proofreading. Courses: Course 01: Level 5 Proofreading & Copy Editing Course 02: Communication Skills Course 03: Minute Taking Proofreading Online Industry Specialists developed this Proofreading course into 10 user-friendly modules. Certification of Proofreading After completing the MCQ/Assignment assessment for this Proofreading course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Proofreading This Proofreading course is ideal for those who want to improve their proofreading & copy-editing skills and prepare for the job of their dreams! This Proofreading course is also suitable for those who want to understand the subject and keep up to date with the latest information. Requirements Proofreading There are no specific requirements for this Proofreading Course. Career path Proofreading : Proofreading Candidates who complete the Proofreading course can pursue a wide range of jobs.

Medical Transcription: Medical Transcription Want to improve your preparation for a career in medical transcription? Consider taking a course on the subject. That's where our course will come in handy. You may gain an understanding of medical transcription via this introduction to the medical transcription module. All of the Medical Transcription purposes will subsequently be taught in the Medical Transcription course. Along with other documentation preparation, this Medical Transcription also explains medical languages boot camp. Additionally, as a medical transcription specialist, the Medical Transcription course will discuss data protection techniques and communication styles. Enrol our customised Medical Transcription Diploma - Level 3 course to ease your journey toward your goal. Special Offers of this Medical Transcription Course This Medical Transcription: Medical Transcription Course includes a FREE PDF Certificate. Lifetime access to this Medical Transcription: Medical Transcription Course Instant access to this Medical Transcription: Medical Transcription Course Get FREE Tutor Support from Monday to Friday in this Medical Transcription: Medical Transcription Course Main Course: Medical Transcription Diploma - Level 3 ***Free Courses*** Course 01: Medical Receptionist and Secretary Course 02: Clinical Administration Course 03: Level 3 Phlebotomist Training [ Note: Free PDF certificate as soon as completing the Medical Transcription course] Medical Transcription: Medical Transcription Industry Experts Designed this Medical Transcription course into 07 detailed modules. Course Curriculum of Medical Transcription*** Module 01: Introduction to Medical Transcription Module 02: The What, How, Who, and Why of Medical Transcription Module 03: Understanding Medical Reports Module 04: Medical Language Boot Camp Module 05: Medical Specialties, Procedures, Documentation and Communication Module 06: Data Protection Module 07: Medical Editing and Quality Assurance Assessment Method of Medical Transcription After completing each module of the Medical Transcription: Medical Transcription Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Medical Transcription After completing the MCQ/Assignment assessment for this Medical Transcription: Medical Transcription course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Medical Transcription: Medical Transcription Anyone can benefit from this medical transcription training. Requirements Medical Transcription: Medical Transcription Students who intend to enrol in this Medical Transcription course must meet the following requirements: Medical Transcription: Good command of the English language Medical Transcription: Must be vivacious and self-driven Medical Transcription: Basic computer knowledge Medical Transcription: A minimum of 16 years of age is required Career path Medical Transcription: Medical Transcription This Medical Transcription course will ease your job opportunities such as: Medical Transcriptionist Audio Typist Medical Office Manager And many more! Certificates Certificate of completion Digital certificate - Included

Life Coaching Course Helps to Boost Learners' skills and Confidence. Are you looking to enhance your Life Coaching skills? If yes, then you have come to the right place. Our comprehensive courses on Life Coaching will assist you in producing the best possible outcome by learning the Life Coaching skills. Life Coaching Course includes a straightforward curriculum designed to support effective communication skills, wise perspectives and ways to bring about transformational changes in people's beliefs, behaviours, attitudes, careers and day-to-day interactions. Life Coaching Bundle Includes Course 01: Life Coaching and Career Counselling Course 02: Coaching and Mentoring Course 03: Leadership and Management Life Coaching Course Learning Outcomes: You'll be a seasoned expert after completing this reputable Life coaching course. You will discover the following concepts - Introduction to basic concepts of life coaching. How to listen as a coach. Understand the life coaching terminology. Learn how to control life coaching as a process for developmental change. The utilisation of client empowerment. Develop the abilities required to lead and coach well. This course includes: Full Lifetime Access to All Learning Resources An Interactive, Online Course A Product Created By Experts In The Field Self-Paced Instruction And Laptop, Tablet, And Smartphone Compatibility 24/7 Learning Support Free Certificate After Completion Life Coaching Course Curriculum Module 01: Introduction to Life Coaching Module 02: History of Life Coaching Module 03: Listening as a Coach Module 04: The Language of Coaching (Part-1,2,3) Module 05: Coaching as a Developmental Change Process Module 06: Empowering the Client Module 07: Ethics in Coaching Module 08: Becoming an Effective Leader and Coach Additionally, you will receive additional informative modules from others courses. Each topic has been designed to deliver more information in a shorter amount of time. This makes it simple for the learners to understand the fundamental idea and apply it to diverse situations. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in Life Coaching bundle course. Requirements To enrol in this Life Coaching, all you need is a basic understanding of the English Language and an internet connection. Career path After completing Life Coaching course, you can explore trendy and in-demand jobs. Certificates Certificate of completion Digital certificate - Included Get 3 CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - £9.99 Get 3 CPD accredited Hardcopy certificate for £9.99 each. The delivery charge for the hardcopy certificate inside the UK is £3.99 each and international students need to pay £9.99 each to get their hardcopy certificate.

The UK paralegal sector thrives with countless opportunities for the ambitious. This paralegal course provides a rich grounding in diverse law areas, supplementing theoretical knowledge with essential skills like professional conduct, ethics, and conflict resolution. Equip yourself with this paralegal knowledge to navigate various paralegal careers, with potential earnings up to £40k/year. Transform your future and delve into the law's captivating realm with our Paralegal course. Our Paralegal course starts with the basics of Paralegal and gradually progresses towards advanced topics. Therefore, each lesson of this Paralegal course is intuitive and easy to understand. Why would you choose the Paralegal course: Lifetime access to Paralegal course materials Full tutor support is available from Monday to Friday with the Paralegal course Learn Paralegal skills at your own pace from the comfort of your home Gain a complete understanding of Paralegal course Accessible, informative Paralegal learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Paralegal bundle Study Paralegal in your own time through your computer, tablet or mobile device. Curriculum Breakdown of the Paralegal Course Module 01: Understanding the Concept of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills for Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict and Conflict Resolution Module 13: Professional Conduct and Ethics of Paralegals Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Paralegal course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Paralegal. It is also great for professionals who are already working in Paralegal and want to get promoted at work. Requirements To enrol in this Paralegal course, all you need is a basic understanding of the English Language and an internet connection. Career path The Paralegal course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Paralegal. Legal Assistant - £20-35k/year Court Clerk - £22-38k/year Legal Researcher - £24-40k/year Probate Paralegal - £22-35k/year Legal Administrator - £18-30k/year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Course Overview Learn the Latest Skills | Accredited by CPD | MCQ Based Exam & Tutor Support | Interactive Video Training  The Advanced Diploma in Office Administration is intended for ambitious individuals who are interested in either starting a new career or developing their current administrative position. This course is ideal for you if you’re looking to advance in your job. People will learn how to use the appropriate administrative tools, procedures, and instructions. Additionally, you will learn how to manage an office, comprehend bookkeeping and payroll, and write reports and letters. What Will You Learn? Learn the basic computer software you need to know to perform at your best on a daily basis Learn organisational, time management and meeting management skills Learn the basic principles of business writing Enrich your expertise in MS Word, PowerPoint, and Excel Learn to keep the books in order and proper telephone etiquette What classes are included in this package? Earn a digital certificate upon successful completion There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This course is ideal for those who want to work in administrative support roles in public or private sector organisations or those who wish to improve their managerial and supervisory skills. Career Path Training offered by the Advanced Diploma In Office Administration could potentially benefit a range of roles, but would particularly enhance careers in: Administrator Support Staff Personal Assistant Receptionist Office Administrator Secretary HR Personnel Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Advanced Diploma in Office Administration, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Business Writing Skills Module 04: Communication Skills Module 05: Meeting Management Module 06: Organisational Skills Module 07: Telephone Etiquette Module 08: Negotiation Techniques Module 09: Conflict Management Module 10: Stress Management Module 11: Time Management