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Front Desk Skills Training Level 3 Course Overview: The "Front Desk Skills Training Level 3" course provides comprehensive training for individuals seeking to enhance their front desk expertise. It covers essential areas such as customer service, communication, time management, and business writing, equipping learners with the skills needed to excel in a professional front desk or receptionist role. The course is designed to improve learners' organisational abilities, efficiency in managing tasks, and proficiency in handling a wide range of administrative duties. By the end of the course, learners will have a solid foundation in key front desk responsibilities, preparing them for a variety of roles in customer-facing environments. Course Description: This course offers in-depth coverage of essential front desk skills, including telephone etiquette, managing business correspondence, travel arrangements, and the organisation of meetings and conferences. Learners will gain the ability to effectively manage time and maintain accurate records, develop strong business writing skills, and master organisational tasks crucial to front desk operations. The course also focuses on enhancing communication and customer service capabilities, ensuring learners are well-equipped to represent their employer with professionalism. With a balanced focus on administrative tasks and customer interaction, the training prepares individuals to thrive in dynamic front desk roles, enabling career progression in various industries. Front Desk Skills Training Level 3 Curriculum: Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash (See full curriculum) Who is this course for? Individuals seeking to enhance their front desk skills. Professionals aiming to improve their administrative and communication abilities. Beginners with an interest in administrative or customer service roles. Those seeking career advancement in office management or receptionist positions. Career Path Front Desk Receptionist Office Administrator Executive Assistant Customer Service Representative Administrative Assistant Office Manager Travel Coordinator Conference and Event Coordinator
2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access
Applied Strategic Healthcare Leadership Course An ACHE-Accredited Executive Program | $1,200 USD Sharpen Your Strategic and Financial Leadership in Healthcare This highly interactive program is designed exclusively for executives and fellows of the American College of Healthcare Executives (ACHE) who are ready to elevate their strategic and financial decision-making capabilities through immersive simulation-based learning. Delivered over a series of six engaging Zoom sessions, the Applied Strategic Healthcare Leadership Course equips you with critical tools to drive performance in your healthcare organization while earning 12 ACHE continuing professional education credits. What Makes This Course Unique? Simulation-Based Learning: Leverage the industry-leading Healthcare Hero hospital management simulation, used in top-tier MHA and MBA programs globally. Team-Based Executive Challenge: Work in teams to manage a virtual hospital, facing real-world challenges and dynamic market forces. Experiential Learning: Make executive-level decisions across strategy, operations, and finance in a safe, competitive environment that mirrors the complexities of modern healthcare. Facilitated by Experts: Guided by experienced healthcare and simulation facilitators with deep knowledge of executive leadership and health system strategy. Course Format 6 x 2-hour Zoom sessions (12 contact hours total) The zoom sessions will run weekly from Saturday 11am-1pm Eastern, starting on April 5th Combines strategic and financial management lectures with 8 intensive simulation rounds Practice rounds to build confidence, followed by a competitive live game Final session includes a powerful executive debrief to help you apply insights directly to your organization Key Learning Outcomes By completing this program, you will: ✔ Apply advanced strategy frameworks tailored to healthcare ✔ Strengthen your financial leadership with healthcare-specific KPIs and analysis ✔ Improve team-based executive decision-making under real-world pressure ✔ Learn how to balance mission, margin, and market dynamics ✔ Take home actionable insights to drive performance improvement in your role Who Should Enroll This course is ideal for: ACHE members and fellows seeking executive-level simulation training Healthcare executives responsible for strategy, operations, or finance MHA/MBA graduates looking to sharpen applied skills Leaders preparing for expanded organizational responsibility Program Fee 💲 $1,200 USD (Includes full simulation access, live facilitation, team coaching, and all course materials.) Enroll Now About the Simulation Healthcare Hero is a highly acclaimed hospital management simulation designed to challenge participants with the real-world complexities of running a competitive healthcare system. Trusted by leading universities and executive education programs worldwide. Frequently Asked Questions 1. Who is this course designed for? This program is specifically designed for healthcare executives, ACHE members, and fellows who wish to enhance their strategic, financial, and leadership capabilities through applied learning. It’s also ideal for senior managers preparing for executive roles. 2. How does the Healthcare Hero simulation work? Healthcare Hero is an interactive, web-based hospital management simulation. Working in teams, you will make key decisions across hospital strategy, operations, and finance, while competing against other teams in a dynamic, simulated healthcare market. No prior simulation experience is required—full guidance will be provided. 3. How much time will I need to commit? The program consists of 6 x 2-hour Zoom sessions (12 hours total), spread over several weeks. Between sessions, you may wish to review materials or discuss strategies with your team, but no additional time commitment is required. 4. What topics will be covered? You will explore critical areas such as healthcare strategy, financial management, team leadership, and decision-making under pressure. The course blends applied simulation rounds with lectures on strategic management and financial leadership in healthcare. 5. Will I earn ACHE continuing professional education (CPE) credits? Yes, this program is eligible for 12 ACHE-approved CPE credits, contributing toward your ongoing professional development. 6. Do I need prior experience with simulations? No simulation experience is needed. The first sessions include practice rounds and onboarding to help you get comfortable with the platform and decision-making process. 7. How will teams be formed? Participants will be assigned to teams during the first session to encourage collaboration, peer learning, and networking. Team performance will be key to success in the simulation. 8. What’s included in the course fee? Your $1,200 USD fee includes access to the Healthcare Hero simulation, live facilitation, course materials, team coaching, and participation in all Zoom sessions. 9. Is there a certificate of completion? Yes, participants will receive a certificate of completion after finishing the course and simulation rounds. This can be used to demonstrate CPE credits to ACHE. 10. Can I cancel or transfer my registration? Cancellations are allowed up to 14 days before the course start date for a full refund. Transfers to a future cohort are available subject to availability. Please contact us directly to process cancellations or transfers.
An interesting aspect of job knowledge is that the majority of people believe they understand their job until they are asked to explain it. This course sets out to examine your professional, specialist or expert knowledge and understanding that are especially required in your job.
Leading People through Change: On-Demand: On-Demand Research shows that 70% of change initiatives fail in large organizations. The largest factor contributing to this failure rate is leadership - the inability to plan and lead people through change. In many change situations, tremendous focus is put on strategy, processes, and systems, while the issue of changing people's behavior is assumed it will 'just happen'. In this interactive course, you will learn why the people side of change is crucial. We will begin by understanding why and how people resist change, and how important it is to become strong and effective change champions. Next, we will focus on critical change management practices - creating our vision of the future state, planning for acceptance in our change audience and stakeholders, mitigating threats, and capitalizing on opportunities. We will use metrics to plan, show progress, and confirm success. Lastly, we will focus on the need to reinforce and sustain change, and to prevent relapse to old ways and methods. What you will Learn At the end of this program, you will be able to: Realize the nature of change and describe how resistance manifests in people Compare prevalent change models and categorize their similarities Identify and rate the skills, traits, and behaviors of effective change champions Envision the future state and assess stakeholders Plan for change communication, training, and risks Evaluate change effectiveness using feedback and metrics Develop reinforcement practices for benefits and communication Foundation Concepts What is Change? Resistance to Change Common Change Management Theories Becoming a Change Champion Plan Envisioning the future state Planning for people Change management plan Do Change communication Training Piloting Risks Study Feedback Metrics Variance analysis Act Benefits realization Change sustainment Reinforcement messaging and communications
Course Overview Learn how to save, record, and synchronise all of your thoughts and information in the quickest and easiest ways when you take this training on OneNote for Windows 10 - A Complete Guide for the Beginner. OneNote is the initiative and unique note-taking application that professionals swear by. It provides the perfect hub for all 'scribblings' and important data, allowing the most inexperienced user to organise it into separate notebooks and useful sections within notebooks. You can use this popular app to its full potential with the help of this intuitive and helpful tutorial, This OneNote course will enable any user to pick up the app's functions and start to make the most of them within minutes. You will be given top tips and expert guidance for navigating the utilities of the platform and accessing all of the notebook features. This fundamental guide is perfect for the Windows 10 novice and will show you how to create, record, translate, draw, search, attach, share, and print all kinds of content. Not only will it make your professional life easier, but it can also ably support your creative aspirations. Note this opportunity and enrol now. This best selling OneNote for Windows 10 - A Complete Guide Beginner has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth OneNote for Windows 10 - A Complete Guide Beginner is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The OneNote for Windows 10 - A Complete Guide Beginner is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The OneNote for Windows 10 - A Complete Guide Beginner is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the OneNote for Windows 10 - A Complete Guide Beginner, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the OneNote for Windows 10 - A Complete Guide Beginner will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the OneNote for Windows 10 - A Complete Guide Beginner to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
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