4722 Courses in Cardiff delivered Online

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Secretary - Essential Skills will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Medical Secretary - Essential Skills Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this Course. **Courses are included in this Medical Secretary - Essential Skills Bundle Course Course 01: Medical Secretary - Essential Skills Course 02: Communication Skills Course Course 03: Level 4 Time Management Course Course 04: Level 5 Proofreading & Copy Editing Course 05: Level 2 Customer Service Course 06: Level 5 Report Writing Course Course 07: Level 5 Negotiation Skills Course ***Others Included of Medical Secretary - Essential Skills Bundle Course Free 7 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Secretary - Essential Skills: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Communication Skills Course*** Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 5 Proofreading & Copy Editing*** Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development ------------------- ***Level 2 Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers ------------------- ***Level 5 Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections Assessment Method After completing each module of the Medical Secretary - Essential Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Medical Secretary - Essential Skills, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Medical Secretary - Essential Skills is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

Are you looking to enhance your communication skills within the healthcare field? Our comprehensive course, "English for Healthcare Roles," is meticulously crafted to empower healthcare professionals with essential language tools and specialized knowledge. Whether you're a nurse, medical assistant, or healthcare administrator, mastering effective communication is crucial. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the "English for Healthcare Roles" course, learners will gain essential knowledge to communicate effectively in healthcare settings. They will develop a strong grasp of human anatomy and medical terminology, enabling them to discuss body systems such as the cardiovascular, respiratory, digestive, musculoskeletal, central nervous, and immune systems. Learners will also become familiar with medical equipment, instruments, and laboratory tests commonly used in healthcare practices. The course emphasizes adapting communication to meet patients' needs, teaching interviewing techniques, and fostering professional communication and behavior. By the end, learners will be equipped with the language skills and confidence to interact professionally with patients, colleagues, and healthcare professionals in a variety of medical contexts. Course Curriculum Module 01: Human Body Vocabulary With Pictures Module 02: Cardiovascular System Module 03: Respiratory System Module 04: Digestive System Module 05: Musculoskeletal System Module 06: Central Nervous System Module 07: Blood and Immunity System Module 08: Equipment, Instrument and Lab Test Module 09: Acronyms and Abbreviation Module 10: Adapting Communication to a Patient's Ability to Understand Module 11: Interviewing Techniques Module 12: Professional Communication and Behaviour Learning Outcomes Identify human body parts using illustrated vocabulary. Explain cardiovascular, respiratory, and digestive systems' functions concisely. Describe musculoskeletal and central nervous systems' basic structures accurately. Outline blood and immunity systems' roles in human health comprehensively. Recognize medical equipment, instruments, and laboratory tests efficiently. Adapt communication to patient understanding levels effectively in healthcare settings. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare students needing foundational English language skills. Medical professionals enhancing communication in clinical environments. Foreign healthcare workers improving English proficiency. Health educators teaching medical terminology and patient interaction. Non-native English speakers aiming for healthcare roles in the UK. Career path Healthcare Assistant Medical Receptionist Phlebotomist Physiotherapy Assistant Clinical Support Worker Medical Laboratory Assistant Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Become a decoder ring for the unspoken language.  This Level 5 Speech and Language Therapy Diploma, endorsed by QLS and accredited by CPD UK, equips you with the foundational knowledge and skills to make a real difference in the lives of individuals with speech and language difficulties. It delves into the fascinating world of human communication, from the intricate dance of vocal cords to the complex pathways of language processing in the brain. Learn to identify the challenges individuals face – from the frustration of stuttering to the silence of developmental delays.  Are you ready to become a bridge, a voice amplifier, a communication cheerleader? Enrol today and embark on your journey towards a world where everyone can be heard! Learning Outcomes Gain a comprehensive understanding of the speech and language mechanisms. Explore various speech and language disorders, including articulation difficulties, fluency problems, developmental delays, and aphasia. Learn to effectively assess communication skills in individuals across different age groups and identify areas requiring support. Develop practical skills in implementing evidence-based therapy techniques. Understand the ethical considerations in speech and language therapy. Learn to collaborate effectively with other healthcare professionals and caregivers. Why choose this course Affordable, Accessible, informative and well-structured study materials Earn a globally recognised accredited qualification Study in your own time, at your own pace, through any device Benefit from feedback through mock exams and multiple-choice assessments Excellent career advancement/career switch opportunities Get 24/7 help or advice from our email and live chat teams Who is this course for Aspiring Speech and Language Therapists Healthcare Professionals Educators & Teaching Assistants Parents & Carers Entry requirements While formal qualifications might not be mandatory, a genuine interest in communication and some experience working with children or adults with disabilities can be beneficial to good written and verbal communication skills. Certification Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of Achievement. This certificate will be delivered to your doorstep through the post for £99. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After completing the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post. Method of Assessment At the end of the course, there will be an online MCQ assessment. In order to pass this exam, you must score at least 60%. When you submit the assessment, you will get the results immediately and can apply for your QLS-endorsed certificate. Career Path This Level 5 qualification opens doors to various career paths in the field of speech and language therapy. Depending on your goals and further education, possibilities include: Speech and Language Therapy Assistant Communication Specialist Early Intervention Practitioner Community Outreach Worker By embarking on this journey, you’ll gain the knowledge and skills to empower individuals with speech and language difficulties to find their voice and communicate effectively. This course is your first step towards a rewarding career in communication and a chance to make a positive impact on the lives of others. Course Content Module 01: An Overview of Speech Therapy Module 02: The Science of Speech Module 03: The Anatomy of Speech Module 04: Characteristics of Speech: Linguistic Disciplines Module 05: Literacy & Language Development Module 06: Child Speech & Language Disorders Module 07: Adult Speech & Language Disorders Module 08: How to Help a Child with SL Difficulties

Are you ready to take your career in health and social care to the next level? Our comprehensive Health and Safety Executive Training course is designed to provide you with the knowledge, skills, and confidence to excel in your role as a health and social care professional. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Health and Safety Executive Training course provides comprehensive education for those in the health and social care sector. Learners will understand the basics of health and social care, including key principles and policies. They will improve their communication skills, learn to promote equality and diversity, and understand their rights and responsibilities in the workplace. The course also covers safeguarding vulnerable individuals and the roles and duties of a caregiver and healthcare professional. Students will gain knowledge about health and safety responsibilities and risk management strategies. Additionally, the course addresses the legal and ethical standards required in practice, ensuring that learners are well-versed in professional and ethical conduct. Overall, this training equips individuals with the necessary skills and knowledge to provide high-quality care while maintaining safety and ethical standards. Course Curriculum Module 01: Introduction to Health and Social Care Module 02: Important Principles and Policies in Health and Social Care Work Module 03: Communication and its Relevance Module 04: Promoting Equality, Diversity and Rights Module 05: Rights and Responsibilities as a Health and Social Care Worker Module 06: Safeguarding Vulnerable Individuals Module 07: Role as a Caregiver and Healthcare Professional Module 08: Health and Safety Responsibilities Module 09: Risk Management in Health and Social Care Module 10: Legal, Standards and Professional Aspects of Ethical Practice Part - 1 Module 11: Legal, Standards and Professional Aspects of Ethical Practice Part - 2 Learning Outcomes: Understand the fundamentals of health and social care practices. Comprehend essential principles and policies in health and social care. Master effective communication techniques in care settings. Promote equality, diversity, and rights in health and social care. Safeguard vulnerable individuals through best practices. Manage health and safety responsibilities efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring health and social care workers Caregivers seeking comprehensive training Healthcare professionals aiming for advanced knowledge Individuals interested in safeguarding practices People passionate about equality and diversity Career path Health and Social Care Worker Safeguarding Officer Caregiver Healthcare Assistant Risk Management Officer Equality and Diversity Advisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this course will provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive Negotiation Skills course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This course will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the Negotiation Skills course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Why Choose Negotiation Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials of Negotiation Skills. Negotiation Skills Course developed by industry experts. Negotiation Skills MCQ quiz after each module to assess your learning. Negotiation Skills Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Negotiation Skills course. Learning Outcomes After completing this Negotiation Skills course, the learner will be able to: Gain a thorough understanding of the true value of leadership. Know how management and leadership are different yet equally important. Understand the relationship between employee motivation and performance. Master professional-level communication skills. Understand the characteristics and qualities of effective negotiation skills. Understand feedback gathering and effective employee interview skills. Know the difference between delegation and leading by example. Know the techniques for developing a high-performance team. Gain the confidence to step into a leadership role. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the course. Module 1: An Overview of Negotiation 16:11 1: An Overview of Negotiation 13:11 2: Quiz: An Overview of Negotiation 03:00 Module 2: How to Prepare For Negotiations 17:43 3: How to Prepare For Negotiations 14:43 4: Quiz: How to Prepare For Negotiations 03:00 Module 3: The Process of Negotiation 16:00 5: The Process of Negotiation 14:00 6: Quiz: The Process of Negotiation 02:00 Module 4: Ways of Developing Persuasion & Influencing Skills 14:20 7: Ways of Developing Persuasion & Influencing Skills 12:20 8: Quiz: Ways of Developing Persuasion & Influencing Skills 02:00 Module 5: Ways of Developing Communication Skills 13:35 9: Ways of Developing Communication Skills 11:35 10: Quiz: Ways of Developing Communication Skills 02:00 Module 6: How to Develop Active Listening Skills 16:43 11: How to Develop Active Listening Skills 14:43 12: Quiz: How to Develop Active Listening Skills 02:00 Module 7: Comprehending Body Language 17:54 13: Comprehending Body Language 15:54 14: Quiz: Comprehending Body Language 02:00 Module 8: Assertiveness and Self Confidence 15:16 15: Assertiveness and Self Confidence 13:16 16: Quiz: Assertiveness and Self Confidence 02:00 Module 9: Managing Anger 13:08 17: Managing Anger 11:08 18: Quiz: Managing Anger 02:00 Module 10: Managing Stress 13:45 19: Managing Stress 12:45 20: Quiz: Managing Stress 01:00 Module 11: Negotiation Tactics to Closing a Better Deal 09:01 21: Negotiation Tactics to Closing a Better Deal 08:01 22: Quiz: Negotiation Tactics to Closing a Better Deal 01:00 Module 12: Ways of Overcoming Sales Objections 17:41 23: Ways of Overcoming Sales Objections 15:41 24: Quiz: Ways of Overcoming Sales Objections 02:00 Who is this course for? This course is suitable for candidates committed to their ongoing professional development. This Negotiation Skills Course could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable. Requirements This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Career path This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Certificates Reed courses certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed

This SEN Teaching Assistant course is for SPANISH Speaking People This Spanish SEN Teaching Assistant course is perfect for anyone from Special Educational Needs Coordinator (SENCO) to a behaviour mentor. We believe that every child deserves the opportunity to thrive academically, socially, and emotionally. As a SEN Teaching Assistant, you'll play a crucial role in providing tailored support to students with diverse learning needs, helping them to reach their full potential and celebrate their unique strengths. According to Reed a SEN Teaching Assistant can earn upto £20,000 in a year depending on experience, location and other factors. So what are you waiting for enrol now and take this SEN Teaching Assistant course as a guide to perfectly execute this role. Translated in Spanish: Este curso de asistente de ense��anza SEN en espa��ol es perfecto para cualquier persona, desde un coordinador de necesidades educativas especiales (SENCO) hasta un mentor de conducta. Creemos que cada ni��o merece la oportunidad de prosperar acad��mica, social y emocionalmente. Como asistente de ense��anza SEN, desempe��ar�� un papel crucial al brindar apoyo personalizado a estudiantes con diversas necesidades de aprendizaje, ayud��ndolos a alcanzar su m��ximo potencial y celebrar sus fortalezas ��nicas. Seg��n Reed, un asistente de ense��anza SEN puede ganar hasta £20 000 al a��o, dependiendo de la experiencia, la ubicaci��n y otros factores. Entonces, ��qu�� est��s esperando para inscribirte ahora y realizar este curso de Asistente de Ense��anza SEN como gu��a para ejecutar perfectamente este rol? Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Necesidades de educaci��n especial (NEE) una descripci��n general Module 02: Ense��anza de alta calidad para alumnos con NEE Module 03: Metodolog��as de ense��anza SEN Module 04: Comunicaci��n e interacci��n Module 05: Cognici��n y aprendizaje Module 06: Dificultades sociales, emocionales y de salud mental Module 07: Necesidades sensoriales o f��sicas Module 08: Trabajar en asociaci��n Learning Outcomes: Understand key concepts in Special Education Needs (SEN) terminology. Implement effective teaching strategies tailored to SEN students' needs. Apply diverse teaching methodologies suitable for SEN environments. Enhance communication skills for interacting with SEN students and colleagues. Analyse cognitive and learning challenges to adapt teaching approaches accordingly. Identify and address social, emotional, and mental health issues in SEN students. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring teaching assistants seeking SEN specialisation. Current educators aiming to enhance SEN teaching skills. Individuals interested in supporting students with diverse learning needs. Those pursuing roles within special education departments or schools. Parents or caregivers of SEN children seeking deeper understanding and support. Career path SEN Teaching Assistant Learning Support Assistant Special Educational Needs Coordinator (SENCO) Inclusion Support Worker Behaviour Mentor Speech and Language Therapist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This Diploma in Office Admin and Legal Secretary Skills course is especially suitable for Secretaries and Administrators enthusiastic to work within a legal environment. Throughout the course, you will be introduced to the techniques of becoming a good and efficient Legal Secretary. The course teaches you the fundamentals of the legal system including general duties of a legal secretary, managing meetings, keeping records with a different filing system, developing research skills, managing transcription for judges, etc. You will also learn tips for customer service and how to organize work using Microsoft Word. Finally, the course shows you how the legal system works the courts of the UK including Scotland and Northern Ireland. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Diploma in Office Admin and Legal Secretary Skills has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Diploma in Office Admin and Legal Secretary Skills is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at any time. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £22,100. The sky really is the limit. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Training for Administrator - Activities 00:00:00 Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:30:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Skills Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:15:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 **Customer Service Role and Telephone Etiquette** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 **Organizing Work Using MS Word** Getting Started with Microsoft Word Understanding the Word Interface 00:05:00 Using the Backstage View 00:07:00 Opening Documents 00:02:00 Navigating Documents 00:04:00 Viewing Documents 00:04:00 Creating Documents 00:03:00 Entering Text 00:02:00 Selecting Text 00:03:00 Saving Documents 00:03:00 Checking Document Compatability 00:02:00 Converting to Updated File Format 00:02:00 Saving As a Different File Format 00:02:00 Understanding Document Properties 00:03:00 Using Versions 00:04:00

Over 200 million people work in the tourism and travel industry worldwide. The Travel Coordinator is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in developing skills and knowledge to maximize career opportunities in this rapidly growing industry. This course provides a wealth of knowledge in identifying travellers' needs and helps you to develop communication skills. Travel Coordinator increase their service value when they provide the right support service to their customers and maintain a good relationship with them.  This comprehensive Travel Coordinator covers everything you need to know from tourism products and services to transportation and crisis management. This course consists of several modules that take only 4 hours to complete and accompanied by helpful illustrations and how-to instructions to get you well equipped with skills regarding this field. Learning Outcomes Learn about tourism products and services Understand the tour operating and retailing system You'll also get a broad knowledge about marketing in travel and tourism Develop your communication skills Learn about customer service and customer relationship management (CRM) Get a proper knowledge of crisis and visitor attraction management Also, learn about transport management procedure and public awareness campaigns Course Design This Travel Coordinator course is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included, that aids a flexible study plan.  We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently - from the fundamentals to the most advanced aspects of the course. The experts will teach you through a combination of Online study materials Mock exams Multiple-choice assessment Who is this course for This is one of the best travel agent courses online and suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. A print copy by post is also available at an additional cost of £9.99 and a PDF Certificate at £4.99. Why study this course Our Travel Coordinator course will help you to learn everything that is needed regarding this field. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Requirements This course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career Path Training offered by this outstanding course could potentially benefit a range of roles, but would particularly enhance careers in- Travel Agent Travel Consultant Customer Relationship Management (CRM) Customer Service Provider Other related professional roles

Over 200 million people work in the tourism and travel industry worldwide. The Travel and Tourism Officer is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in developing skills and knowledge to maximize career opportunities in this rapidly growing industry. This course provides a wealth of knowledge in identifying travellers' needs and helps you to develop communication skills. Travel and Tourism Officer increase their service value when they provide the right support service to their customers and maintain a good relationship with them.  This comprehensive Travel and Tourism Officer covers everything you need to know from tourism products and services to transportation and crisis management. This course consists of several modules that take only 4 hours to complete and accompanied by helpful illustrations and how-to instructions to get you well equipped with skills regarding this field. Learning Outcomes Learn about tourism products and services Understand the tour operating and retailing system You'll also get a broad knowledge about marketing in travel and tourism Develop your communication skills Learn about customer service and customer relationship management (CRM) Get a proper knowledge of crisis and visitor attraction management Also, learn about transport management procedure and public awareness campaigns Course Design This Travel and Tourism Officer course is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included, that aids a flexible study plan.  We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently - from the fundamentals to the most advanced aspects of the course. The experts will teach you through a combination of Online study materials Mock exams Multiple-choice assessment Who is this course for This is one of the best travel agent courses online and suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. A print copy by post is also available at an additional cost of £9.99 and a PDF Certificate at £4.99. Why study this course Our Travel and Tourism Officer course will help you to learn everything that is needed regarding this field. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Requirements This course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career Path Training offered by this outstanding course could potentially benefit a range of roles, but would particularly enhance careers in- Travel Agent Travel Consultant Customer Relationship Management (CRM) Customer Service Provider Other related professional roles

Over 200 million people work in the tourism and travel industry worldwide. The Travel Sales Agent is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in developing skills and knowledge to maximize career opportunities in this rapidly growing industry. This course provides a wealth of knowledge in identifying travellers' needs and helps you to develop communication skills. Travel Sales Agent increase their service value when they provide the right support service to their customers and maintain a good relationship with them.  This comprehensive Travel Sales Agent covers everything you need to know from tourism products and services to transportation and crisis management. This course consists of several modules that take only 4 hours to complete and accompanied by helpful illustrations and how-to instructions to get you well equipped with skills regarding this field. Learning Outcomes Learn about tourism products and services Understand the tour operating and retailing system You'll also get a broad knowledge about marketing in travel and tourism Develop your communication skills Learn about customer service and customer relationship management (CRM) Get a proper knowledge of crisis and visitor attraction management Also, learn about transport management procedure and public awareness campaigns Course Design This Travel Sales Agent course is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included, that aids a flexible study plan.  We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently - from the fundamentals to the most advanced aspects of the course. The experts will teach you through a combination of Online study materials Mock exams Multiple-choice assessment Who is this course for This is one of the best travel agent courses online and suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. A print copy by post is also available at an additional cost of £9.99 and a PDF Certificate at £4.99. Why study this course Our Travel Sales Agent course will help you to learn everything that is needed regarding this field. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Requirements This course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career Path Training offered by this outstanding course could potentially benefit a range of roles, but would particularly enhance careers in- Travel Agent Travel Consultant Customer Relationship Management (CRM) Customer Service Provider Other related professional roles