40269 Courses in Cardiff delivered Online

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

Embark on a transformative journey with the 'CompTIA CySA+ Cybersecurity Analyst Course,' designed to fortify the digital frontiers of business. This comprehensive training program begins with an immersive introduction to the cybersecurity realm, setting the stage for a deep dive into the sophisticated world of threat data and intelligence. With an emphasis on real-world application, participants will gain invaluable insights into organizational security, developing the acumen to anticipate, identify, and neutralize digital threats. Mastery over vulnerability assessment tools and mitigation strategies forms the bedrock of this curriculum, providing learners with a robust skill set pivotal for the modern cybersecurity landscape. Learning Outcomes Interpret threat data to reinforce organizational security frameworks. Assess vulnerabilities using state-of-the-art tools and methodologies. Apply best practices for ensuring software and hardware assurance. Analyze security solutions for robust infrastructure management. Implement and manage incident response protocols to address potential compromises effectively. Why choose this CompTIA CySA+ Cybersecurity Analyst Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the CompTIA CySA+ Cybersecurity Analyst Course Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this CompTIA CySA+ Cybersecurity Analyst Course for? Individuals aiming to specialize in cybersecurity analysis. IT professionals seeking to broaden their cybersecurity knowledge. Organizational staff responsible for managing digital security risks. Security consultants requiring up-to-date threat intelligence expertise. System administrators looking to implement enhanced security measures. Career path Cybersecurity Analyst - £25,000 to £60,000 Vulnerability Analyst - £30,000 to £65,000 Security Operations Centre (SOC) Analyst - £32,000 to £70,000 Incident Responder - £27,000 to £68,000 Digital Forensics Specialist - £35,000 to £75,000 Information Security Consultant - £40,000 to £80,000 Prerequisites This CompTIA CySA+ Cybersecurity Analyst Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This CompTIA CySA+ Cybersecurity Analyst Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Introduction Introduction 00:02:00 All about the Exam 00:08:00 What's New on the CompTIA CySA+ Exam? 00:05:00 Meet the Instructors 00:02:00 Thinking like the Enemy 00:09:00 Section 02: The Importance of Threat Data and Intelligence Intelligence Sources and Confidence Levels 00:08:00 Threat Indicators and Actors 00:08:00 Threat Trends 00:07:00 Intelligence Cycle and ISACs 00:06:00 Section 03: Threat Intelligence in Support of Organizational Security Attack Frameworks 00:06:00 Threat Research 00:11:00 Threat Modeling and Intelligence Sharing 00:06:00 Section 04: Vulnerability Assessment Tools Vulnerability Identification 00:07:00 Scanning Parameters and Criteria 00:09:00 Scanning Special Considerations 00:06:00 Validation 00:03:00 Remediation and Mitigation 00:08:00 Inhibitors to Remediation 00:07:00 Section 05: Threats and Vulnerabilities Associated with Specialized Technology Web Applications Scanners, Part 1 00:10:00 Web Applications Scanners, Part 2 00:05:00 Scanning 00:06:00 Configuring and Executing Scans 00:08:00 Vulnerability Scanning 00:10:00 Reverse Engineering 00:08:00 Enumeration 00:06:00 Wireless Assessment Tools 00:08:00 Cloud Assessment Tools 00:04:00 Section 06: Threats and Vulnerabilities Associated with Specialized Technology Mobile and IoT 00:10:00 Embedded and Firmware Systems (RTOS, SoC, and FPGA) 00:09:00 Access and Vehicles Risk 00:08:00 Automation and Control Risk 00:10:00 Section 07: Threats and Vulnerabilities Associated with Operating in the Cloud Cloud Models 00:07:00 Remote Service Invocation (FaaS, IaC, API) 00:10:00 Cloud Vulnerabilities 00:06:00 Section 08: Mitigating Controls for Attacks and Software Vulnerabilities Injection and Overflow Attacks 00:09:00 Authentication Attacks 00:07:00 Exploits 00:08:00 Application Vulnerabilities, Part 1 00:08:00 Application Vulnerabilities, Part 2 00:07:00 Section 09: Security Solutions for Infrastructure Management Network Architecture and Asset Management 00:09:00 Protecting Your Territory 00:05:00 Identity and Access Management 00:11:00 Encryption and Active Defense 00:08:00 Section 10: Software Assurance Best Practices Platforms 00:07:00 SOA and DevSecOps 00:09:00 Secure Software Development 00:08:00 Best Coding Practices 00:04:00 Section 11: Hardware Assurance Best Practices Trusted Hardware 00:10:00 Hardware Encryption 00:04:00 Hardware Security 00:08:00 Section 12: Data Analysis in Security Monitoring Activities Data Analytics 00:10:00 Endpoint Security 00:08:00 Recon Results, Part 1 00:13:00 Recon Results, Part 2 00:05:00 Impact Analysis 00:05:00 Collective Tools 00:09:00 Query Writing 00:07:00 E-mail Analysis, Part 1 00:10:00 E-mail Analysis, Part 2 00:08:00 Section 13: Implement Configuration Changes to Existing Controls to Improve Security Permissions 00:09:00 Firewalls 00:08:00 Intrusion Prevention Rules 00:05:00 DLP and Endpoint Detection 00:05:00 Section 14: The Importance of Proactive Threat Hunting Threat Hunting and the Hypothesis 00:06:00 Threat Hunting Process 00:07:00 Results and Benefits 00:05:00 Section 15: Compare and Contrast Automation Concepts and Technologies Workflow and Scripting 00:07:00 API and Malware Signature Creation 00:08:00 Threat Feeds and Machine Learning 00:06:00 Protocols, Standards, and Software Engineering 00:05:00 Section 16: The Importance of the Incident Response Process IR Roles and Responsibilities 00:08:00 IR Active Preparation 00:10:00 Section 17: Appropriate Incident Response Procedures Incident Response Process 00:07:00 Section 18: Analyze Potential Indicators of Compromise Network Symptoms 00:04:00 Host Symptoms 00:08:00 Application Symptoms 00:04:00 Section 19: Utilize Basic Digital Forensics Techniques Digital Forensics 00:10:00 Seizure and Acquisitions 00:05:00 Forensics Acquisition Tools 00:09:00 Mobile, Virtualization, and Cloud 00:06:00 Forensics Analysis, Part 1 00:04:00 Forensics Analysis, Part 2 00:08:00 Packet Capture 00:12:00 Section 20: The Importance of Data Privacy and Protection Data Privacy and Security 00:06:00 Nontechnical Controls 00:09:00 Technical Controls 00:08:00 Section 21: Security Concepts in Support of Organizational Risk Mitigation Business Impact Analysis 00:05:00 Risk Identification 00:05:00 Risk Calculation and Communication 00:06:00 Training 00:04:00 Supply Chain Assessment 00:04:00 Section 22: The Importance of Frameworks, Policies, Procedures, and Controls Frameworks 00:13:00 Policies and Procedures 00:05:00 Controls and Procedures 00:08:00 Verification 00:06:00 Assignment Assignment - CompTIA CySA+ Cybersecurity Analyst Course 00:00:00

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Party Planner and Event Management Skills Course Overview: This comprehensive course in "Party Planner and Event Management Skills" is designed for individuals seeking to build a career in the event planning industry. It covers all key aspects of event organisation, including the fundamentals of party planning, budgeting, and selecting appropriate themes and venues. By the end of the course, learners will have developed a solid foundation in event management, capable of managing everything from guest demographics to vendor relationships. Practical applications include starting and running a party planning business, while the course equips learners with the necessary tools to stand out in the competitive event planning market. Course Description: In this course, learners will gain an in-depth understanding of the key responsibilities of a party planner and event manager. Topics include types of parties, essential planning skills, business management, and the specifics of guest management, vendor coordination, and food and beverage arrangements. The course also explores how to develop and maintain a client base, build professional networks, and deliver memorable events. Through engaging content, learners will build confidence in their ability to handle various aspects of event planning, ensuring they are well-prepared for the challenges and rewards of working in this dynamic field. Party Planner and Event Management Skills Curriculum: Module 01: Introduction to Party Planner Module 02: Types of Parties - Overview Module 03: Skills You Need to Be a Party Planner Module 04: Starting Your Party Planning Business Module 05: Party Planning Business Functions Module 06: Initial Planning & Budgeting Module 07: Guest Demographics Module 08: Choosing a Theme Module 09: Venue Requirements Module 10: Food and Beverage Module 11: Vendors Every Party Planner Should Know Module 12: Generating a Client Base Module 13: Networking Module 14: Making the Party Memorable (See full curriculum) Who is this course for? Individuals seeking to enter the event planning industry. Professionals aiming to develop their party planning skills. Beginners with an interest in party planning and event management. Aspiring entrepreneurs in the event services sector. Career Path Event Planner Party Planner Wedding Planner Corporate Event Organiser Venue Coordinator Event Marketing Specialist Event Management Entrepreneur

Master Emotional Intelligence for Crucial Moments Course Overview: "Master Emotional Intelligence for Crucial Moments" is an in-depth course designed to enhance your emotional intelligence (EQ) to handle critical situations with clarity and confidence. Throughout this course, you will develop the skills to manage your emotions effectively, understand others’ emotions, and use these insights to navigate complex interactions. Learners will explore key emotional intelligence concepts, gaining the ability to apply them during high-pressure moments. This course equips you with the tools to improve decision-making, strengthen leadership qualities, and handle crises with emotional composure. By the end, you’ll be able to influence outcomes positively in both personal and professional settings, enhancing your overall interpersonal effectiveness. Course Description: This course offers comprehensive insights into mastering emotional intelligence, focusing on its application during crucial moments. You will explore how EQ can be used to pause and reflect, understand emotional triggers, and manage stress in critical situations. Topics such as taming emotional responses, using EQ in leadership, and emotional regulation in times of crisis are central to the course. Learners will engage with various tools and strategies that support emotional self-awareness, empathy, and leadership. By developing these skills, learners will gain an enhanced ability to maintain composure, inspire others, and lead with emotional intelligence in high-stakes environments. This course provides essential skills for those aiming to excel in leadership, communication, and conflict resolution, ensuring they remain calm and focused in the most challenging moments. Master Emotional Intelligence for Crucial Moments Curriculum: Module 01: The Crucial EQ Moment - It's In The Pause Module 02: Use Emotional Intelligence To Tame Your Brain And Cope During Crises Module 03: Emotionally Intelligent Leadership In Action (See full curriculum) Who is this course for? Individuals seeking to enhance their emotional intelligence for career growth. Professionals aiming to improve leadership and crisis management skills. Beginners with an interest in emotional intelligence and personal development. Anyone looking to strengthen their interpersonal skills in high-pressure situations. Career Path: Leadership Roles Conflict Resolution Specialist Human Resources Manager Executive Coach Organisational Development Consultant Crisis Management Advisor

Level 2 Certificate in Nutritional Therapy Course Overview: The Level 2 Certificate in Nutritional Therapy provides learners with an essential understanding of the key principles behind nutrition and how it can be applied therapeutically. The course delves into the impact of food on health and how personalised nutrition strategies can aid in improving wellness. It covers the science of nutrition, including the effects of food on the body, common dietary issues, and therapeutic approaches. Through this course, learners will gain the knowledge to integrate nutritional therapy into various professional settings and improve client health outcomes. By the end, learners will be well-equipped to understand individual nutritional needs and how to implement tailored dietary strategies for optimal health. Course Description: The Level 2 Certificate in Nutritional Therapy offers an in-depth exploration of how nutrition influences health, addressing the biological and biochemical mechanisms at play. Learners will explore the specific nutritional requirements for different conditions, the therapeutic application of nutrition, and how to create personalised nutritional plans. The course covers powerful nutrient-rich foods, the significance of balanced diets, and the importance of lifestyle factors in health management. Additionally, learners will gain insight into the role of wellness coaching within the field of nutritional therapy, integrating coaching techniques to support individuals in achieving their health goals. The course is designed to provide learners with practical tools and insights, fostering a thorough understanding of nutritional therapy and its benefits for overall wellbeing. Level 2 Certificate in Nutritional Therapy Curriculum: Module 01: Why Individuals React Differently to Food Module 02: Practical Steps for Using Nutrition as Therapy Module 03: The Specifics of Powerful Nutrient-Rich Foods Module 04: Wellness Coaching and Nutritional Therapy Module 05: Putting it all Together (See full curriculum) Who is this course for? Individuals seeking to enhance their knowledge of nutrition. Professionals aiming to integrate nutritional therapy into their practice. Beginners with an interest in health, wellness, and nutrition. Those wishing to pursue a career in wellness coaching or dietary consultancy. Career Path: Nutritional Therapist Health Coach Dietary Consultant Wellness Coach Holistic Health Practitioner Clinical Nutrition Assistant

Sports Injuries Course Overview: This course on Sports Injuries provides a comprehensive introduction to the most common injuries athletes encounter and their management. It covers a wide range of topics, from basic injury prevention to advanced treatment strategies. Learners will gain a deep understanding of both internal and external injuries, including their medical assessment, rehabilitation, and the role of sports medicine in recovery. By the end of the course, learners will have a thorough grasp of injury types, treatment methods, and preventive strategies, equipping them with the skills to support athletes in both professional and amateur sports settings. Course Description: This in-depth course explores a variety of sports injuries and the approaches used to treat and manage them effectively. Topics include the top ten most common sports injuries, internal organ injuries, and sports-specific first aid techniques. Learners will also study the impact of drugs and doping in sports, as well as the importance of pre-participation screening. Through these modules, participants will develop an understanding of the anatomy and physiology behind injuries, as well as rehabilitation strategies to prevent recurrence. The course provides valuable knowledge applicable across a range of sports and healthcare roles, preparing learners to handle sports injuries competently in a variety of settings. Sports Injuries Curriculum: Module 01: Introduction to Sports Injuries Module 02: Top Ten Common Sports Injuries Module 03: Other Injuries Related to Sports and their Treatment Module 04: Internal Organ Injuries and their Treatment Module 05: Sports First Aid Module 06: Sports Medicine Module 07: Anatomy and Physiology of Sports Injuries Module 08: Drugs and Doping in Sport Module 09: Medical Assessment and Pre-participation Screening Module 10: Treating Medical Emergencies in Sports Module 11: Prevention and Rehabilitation Planning of Sports Related Injuries (See full curriculum) Who is this course for? Individuals seeking to deepen their knowledge of sports injuries. Professionals aiming to enhance their expertise in sports medicine or sports management. Beginners with an interest in pursuing a career in sports health. Healthcare providers looking to specialise in sports injury treatment. Career Path: Sports Therapist Physiotherapist specialising in sports injuries Sports Medicine Consultant Athletic Trainer Sports Health Coach Emergency Medical Technician in sports settings

Sage 50 (Updated v.29) Course Overview This updated Sage 50 (v.29) course offers a comprehensive guide to using the latest version of Sage 50 for accounting and financial management. Designed for learners at all levels, it covers essential functions such as setting up your company, managing invoices, reconciling accounts, and generating reports. With the focus on providing valuable insights into financial management software, this course helps learners develop the skills to manage and control financial data with efficiency. By the end of the course, learners will have a solid understanding of Sage 50’s features and be able to use it confidently in real-world applications. The course is ideal for professionals looking to expand their software skills or those pursuing a career in accounting or finance. Course Description In this updated Sage 50 (v.29) course, learners will delve into all aspects of the software, from installation and company setup to mastering functions like invoicing, payroll management, and producing detailed financial reports. Key topics include maintaining the chart of accounts, tracking expenses, and reconciling bank statements. Learners will also gain a thorough understanding of Sage 50's advanced features, including managing VAT returns and automating financial processes. This course offers an engaging experience where learners can explore the various capabilities of Sage 50, ensuring that they can apply their knowledge effectively in the workplace. Upon completion, learners will possess the expertise to confidently utilise Sage 50 for efficient financial management. Sage 50 (Updated v.29) Curriculum Module 01: Introduction to Sage 50 (Updated v.29) Module 02: Setting Up Your Company and Preferences Module 03: Managing Customers and Suppliers Module 04: Invoicing and Payments Management Module 05: Bank Reconciliation and VAT Returns Module 06: Producing Financial Reports Module 07: Advanced Features in Sage 50 Module 08: Troubleshooting and System Maintenance (See full curriculum) Who is this course for? Individuals seeking to enhance their accounting software knowledge. Professionals aiming to advance in finance or accounting roles. Beginners with an interest in accounting software and financial management. Business owners or administrators seeking to streamline financial processes. Career Path Accounts Assistant Financial Administrator Sage 50 Support Specialist Bookkeeper Payroll Officer Financial Analyst