26721 Courses in Cardiff delivered Online

Course overview In business, you have to face different types of financial and production risks. If you cannot understand this style of your business and avoid the risks, it is very difficult for you to make a profit and stay in the market. Learn the important financial and risk management strategies from this Diploma in Financial Risk Management course and be able to make a higher profit in your business. This Diploma in Financial Risk Management course will give you a clear understanding of operational management and risk management procedures. You will learn about different types of risks and how to manage them. This risk management course will help you to analyze any situation and evaluate the risk factors. For understanding your business environment and determining the most risk-free and profitable business strategy this course is perfect for you. Learning outcomes Learn about limit, continuity and differentiability Know how to graph a parabola using conic sections Understand what is a paraboloid in calculus Identify the differentiation rules and use them to solve problems Learn about different coordinate systems Be able to compute a composite function's derivative using chain rule Learn how to use Taylor's formula Who Is This Course For? Anyone interested in learning risk management most efficiently can take this Diploma in Financial Risk Management course. The skills gained from this training will provide excellent opportunities for career advancement.  Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; United Kingdom & internationally recognized accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Career Path The Diploma in Financial Risk Management course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Risk Managers Compliance Officers Financial Analysts Business Analyst Business Owners Operational Risk Controllers Managing Directors Diploma in Financial Risk Management Module 1- Introduction to Risk Management Introduction to Risk Management 00:22:00 Module 2: Risk and Types of Risk Risk and Types of Risk 00:22:00 Module 3: Benefits of Risk Management Benefits of Risk Management 00:15:00 Module 4: Enterprise Risk Management Enterprise Risk Management 00:25:00 Module 5: Risk Management Process Risk Management Process 00:13:00 Module 6: Risk Analysis & Assessment Risk Analysis & Assessment 00:30:00 Module 7: The Risk Evaluation Process The Risk Evaluation Process 00:34:00 Module 8: Managing Financial Risks Managing Financial Risks 00:33:00 Module 9 - The Fundamentals of Operational Risk Management The Fundamentals of Operational Risk Management 00:33:00 Module 10 - Managing Technology Risks Managing Technology Risks 00:21:00 Module 11: Managing Legal & Political Risk Managing Legal & Political Risk 00:25:00 Module 12: Environmental Risk Assessment Environmental Risk Assessment 00:28:00 Module 13: Risk Assessment at Workplace Risk Assessment at Workplace 00:17:00 Module 14: Market & Social Risk Assessment Market & Social Risk Assessment 00:38:00 Module 15 - Preparing Risk Management Plan: Step by Step Preparing Risk Management Plan: Step by Step 00:24:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Navigate the intricate landscape of the construction industry with our 'Construction Management' course, designed to equip you with a comprehensive skill set in managing complex construction projects. The journey begins with an introduction to the field, setting the stage for a deeper understanding of the project life cycle and the keys to success in construction management. As you progress, the course intricately weaves through the various aspects of this multifaceted domain, including cost management, site investigation, and effective site organisation. With each module, you gain not just knowledge but the capability to apply these insights in practical scenarios, ensuring a well-rounded learning experience. This course meticulously covers the essentials of site management, cost estimation, and the pivotal factors influencing these estimates. Delve into the management of equipment, materials, and the critical role of vendor analysis in construction projects. It's not just about managing physical resources; our course also emphasises the importance of procurement, stock control, and supply chain management. Moreover, it addresses the human element of construction management, exploring quality assurance, customer care, and human resources management. By the end of this course, you'll be well-versed in the legal and safety aspects of construction, prepared to lead projects with confidence and competence. Learning Outcomes Understand the core principles and practices of construction management, including project life cycle and success factors. Gain expertise in cost management, including estimation and factors influencing these estimates. Master the skills of site management, planning, and organising construction equipment and materials. Acquire knowledge in procurement, vendor analysis, and supply chain management within the construction sector. Develop proficiency in the legal, human resources, and safety aspects of construction management. Why choose this Construction Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Construction Management course for? Individuals aspiring to become proficient construction managers. Professionals in the construction industry seeking to enhance their project management skills. Engineers and architects looking to broaden their understanding of construction processes and management. Graduates interested in pursuing a career in construction management. Project coordinators aiming to gain specialised skills in managing construction projects effectively. Career path Construction Manager - £35,000 - £60,000 Project Manager (Construction) - £40,000 - £65,000 Cost Estimator - £30,000 - £50,000 Supply Chain Coordinator - £28,000 - £48,000 Quality Assurance Manager (Construction) - £32,000 - £52,000 Health and Safety Manager (Construction) - £36,000 - £56,000 Prerequisites This Construction Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Construction Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Construction Management Module 01: Introduction to Construction Management 00:19:00 Module 02: Project Life Cycle and Success Module 02: Project Life Cycle and Success 00:28:00 Module 03: Cost Management Module 03: Cost Management 00:22:00 Module 04: Preliminary Site Investigation and Site Organisation Module 04: Preliminary Site Investigation and Site Organisation 00:24:00 Module 05: Site Management Module 05: Site Management 00:19:00 Module 06: Cost Estimation Module 06: Cost Estimation 00:34:00 Module 07: Elements and Factors influencing Cost Estimation Module 07: Elements and Factors influencing Cost Estimation 00:16:00 Module 08: Planning and Management of Equipment Module 08: Planning and Management of Equipment 00:32:00 Module 09: Construction Materials Management Module 09: Construction Materials Management 00:22:00 Module 10: Vendor Analysis in Construction Management Module 10: Vendor Analysis in Construction Management 00:24:00 Module 11: Construction Procurement Module 11: Construction Procurement 00:18:00 Module 12: Stock Control Module 12: Stock Control 00:22:00 Module 13: Supply Chain Management Module 13: Supply Chain Management 00:21:00 Module 14: The Main Participators Module 14: The Main Participators 00:21:00 Module 15: Quality Assurance and Customer Care Module 15: Quality Assurance and Customer Care 00:21:00 Module 16: Legal Aspects of Contracting Module 16: Legal Aspects of Contracting 00:19:00 Module 17: Human Resources Management Module 17: Human Resources Management 00:22:00 Module 18: Risk and Value Management Module 18: Risk and Value Management 00:21:00 Module 19: Communications, Information and Documentation of Construction Module 19: Communications, Information and Documentation of Construction 00:24:00 Module 20: Health and Safety in Construction Management Module 20: Health and Safety in Construction Management 00:24:00 Assignment Assignment - Construction Management 00:00:00

Give a compliment to your career and take it to the next level. This HR will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this HR bundle will help you stay ahead of the pack. Throughout the HR programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this HR course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This HR Bundle Consists of the following Premium courses: Course 01: HR Management Level 3 Course 02: Recruitment Consultant - Level 4 Course 03: Employment Law Level 3 Course 04: Law and Contracts - Level 2 Course 05: Virtual Interviewing for HR Course 06: Payroll Management - Diploma Course 07: Pension UK Course 08: HR - Crisis Communication Course 09: GDPR Data Protection Level 5 Course 10: Performance Management Course 11: Equality and Diversity Enrol now in HR to advance your career, and use the premium study materials from Apex Learning. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your HR expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum: Module 01: Introduction to Human Resource Module 02: Employee Recruitment and Selection Procedure Module 03: Employee Training and Development Process Module 04: Performance Appraisal Management Module 05: Employee Relations Module 06: Motivation and Counselling Module 07: Ensuring Health and safety at the Workplace Module 08 : Employee Termination Module 09: Employer Record and Statistics Module 10: Essential UK Employment Law CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this HR bundle. Requirements This HR course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion is included in course price Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (HR Management Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The Project Procurement Management Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Project Procurement Management Course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Module 01: Supply Chain Basics Supply Chain Basics 00:17:00 Module 02: Role of Procurement in an Organisation Role of Procurement in an Organisation 00:17:00 Module 03: The Purchasing Cycle The Purchasing Cycle 00:13:00 Module 04: Purchasing Toolkits Purchasing Toolkits 00:28:00 Module 05: Managing Competitive Bids Managing Competitive Bids 00:21:00 Module 06: Quality Management Quality Management 00:29:00 Module 07: Supplier Relationship Management Supplier Relationship Management 00:18:00 Module 08: E-Procurement E-Procurement 00:18:00 Mock Exam Mock Exam - Project Procurement Management 00:20:00 Final Exam Final Exam - Project Procurement Management 00:20:00 Assignment Assignment - Project Procurement Management 6 days, 3 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Level 5 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Dive into the enriching world of mental health and behavioural science with our meticulously crafted bundle: "Youth Mental Health, Psychological Wellbeing, and Behaviour Management." This comprehensive bundle gives you a thorough understanding of Youth Mental Health, Psychological Wellbeing, and Behaviour Management, emphasizing theoretical insights. Embark on a compelling journey with our three QLS-endorsed courses that explore Youth Mental Health, Psychological Wellbeing, and Behaviour Management. Completion of these courses earns you a hardcopy certificate, solidifying your theoretical proficiency in these key areas. To enrich your learning journey, this bundle includes five relevant CPD QS-accredited courses. Dive deeper into Meditation & Mindfulness, gain a fresh perspective on Mental Health with Positive Psychology, explore the nuances of Self-Help Psychology: Mental Freedom, understand the complexities of Addiction and Mental Health - Dual Diagnosis, and unravel the Psychology of Anxiety and Stress. Key Features of the Youth Mental Health, Psychological Wellbeing and Behaviour Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Youth Mental Health, Psychological Wellbeing and Behaviour Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Youth Mental Health QLS Course 02: Psychological Wellbeing QLS Course 03: Behaviour Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Meditation & Mindfulness Course 02: Mental Health with Positive Psychology Course 03: Self-Help Psychology: Mental Freedom Course 04: Addiction and Mental Health - Dual Diagnosis Course 05: Psychology of Anxiety and Stress In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Youth Mental Health, Psychological Wellbeing and Behaviour Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Ready to enhance your knowledge of Youth Mental Health, Psychological Wellbeing, and Behaviour Management? Embark on this educational journey today! Learning Outcomes: Gain theoretical knowledge about Youth Mental Health and Psychological Wellbeing. Learn about the theory behind Behaviour Management. Gain theoretical insights into Meditation & Mindfulness. Learn how to use Positive Psychology to improve mental health. Understand the concept of Self-Help Psychology: Mental Freedom. Gain insights into the complexities of Addiction and Mental Health - Dual Diagnosis. Grasp theoretical knowledge about the Psychology of Anxiety and Stress. Our "Youth Mental Health, Psychological Wellbeing, and Behaviour Management" bundle offers a profound understanding of the intricacies of mental health and behaviour management. We combine three QLS-endorsed and five CPD QS-accredited courses, to offer an in-depth theoretical exploration into these critical areas of study. Embark on an insightful journey that deepens your understanding of Youth Mental Health, Psychological Wellbeing, and Behaviour Management, and lays a solid foundation for your pursuit of a career in these fields. CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring professionals in mental health and behavioural science fields. Individuals looking to enhance their theoretical knowledge of psychological wellbeing. Anyone interested in gaining a deeper understanding of youth mental health. Those interested in learning about behaviour management. Career path Youth Mental Health Specialist - £30,000 - £50,000 per year. Psychological Wellbeing Practitioner - £25,000 - £37,000 per year. Behaviour Management Coordinator - £23,000 - £40,000 per year. Meditation & Mindfulness Coach - £20,000 - £45,000 per year. Mental Health Counsellor - £22,000 - £48,000 per year. Stress and Anxiety Therapist - £25,000 - £45,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

BCG Course

Take things a step further and improve your knowledge of some of the more niche Excel techniques to help manage your data

Learn how to handle catering and security management smartly to get maximum success in the event planning business. This course will educate you to master event planning by teaching you all the necessary steps you need to take. Start learning Event Planning Course: Catering and Security Management that will give you enough knowledge and skills to build your dream career. About this course This Event Planning Course: Catering and Security Management helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Get full tutor support on weekdays (Monday to Friday) Course Design The Event Planning Course: Catering and Security Management is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For: This Event Planning Course: Catering and Security Management is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. Requirements This course is for anyone who would like to learn Event Planning Course: Catering and Security Management related skills to aid his/her career path. No formal entry prerequisites are required Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Business Development for Event Planning Module 2: Catering Service Management Module 3: Safe Cleaning and Waste Management Module 4: Security Management at Event Course Content Event Planning: Catering and Security Management Module 1: Business Development for Event Planning 00:15:00 Module 2: Catering Service Management 00:13:00 Module 3: Safe Cleaning and Waste Management 00:13:00 Module 4: Security Management at Event 00:09:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

ITIL® 4 Specialist: Drive Stakeholder Value: Virtual In-House Training The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider