4574 Courses in Cardiff delivered Online

**10 FREE QLS Endorsed Certificates and Included with Lifetime Access** In today’s ever-evolving financial and business landscape, understanding Anti-Money Laundering (AML), Know Your Customer (KYC), Customer Due Diligence (CDD), and General Data Protection Regulation (GDPR) is critical. These principles serve as the backbone for ensuring that organisations operate with integrity, security, and transparency. This 10-course package is specifically designed for professionals who need to master these essential regulatory requirements, with an added bonus of free certifications upon completion. With our courses, you'll gain a clear, structured understanding of how these frameworks support the safe and compliant functioning of businesses in various industries.Through easy-to-understand, engaging content, this training ensures that you’re fully equipped to handle the complexities of AML, KYC, CDD, and GDPR. Whether you’re new to these concepts or looking to update your knowledge, our courses offer a practical, accessible approach. All content is delivered online, meaning you can learn at your own pace, from anywhere, without the need for physical attendance. Upon completion, you’ll receive certificates that demonstrate your commitment to maintaining high standards in business operations, making this training an invaluable asset for anyone looking to enhance their expertise in regulatory matters. AML, KYC CDD, GDPR and Compliance - QLS Endorsed Bundle Includes the following Courses Course 01:Diploma in AML, KYC & CDD at QLS Level 4 Course 02:Certificate in GDPR Training at QLS Level 3 Course 03:Diploma in Anti Money Laundering at QLS Level 5 Course 04: Certificate in Compliance and Risk Management at QLS Level 3 Course 05:Award in Accounting & Bookkeeping at QLS Level 2 Course 06: Diploma in UK Employment Law at QLS Level 5 Course 07: Award in Business Finance at QLS Level 2 Course 08:Diploma in Accounting and Finance at QLS Level 5 Course 09: Diploma in Business Law at QLS Level 5 Course 10: Diploma in Financial Reporting at QLS Level 4 Learning Outcomes Analyse and implement AML, KYC, and CDD protocols effectively. Navigate GDPR intricacies, ensuring data protection compliance. Master Compliance and Risk Management principles for corporate resilience. Acquire fundamental Accounting and Bookkeeping skills at QLS Level 2. Demonstrate expertise in UK Employment Law and Business Law at QLS Level 5. Grasp the essentials of Business Finance, unlocking financial decision-making prowess. Attain advanced proficiency in Accounting and Finance at QLS Level 5. Navigate Financial Reporting complexities with precision at QLS Level 4. Develop a strategic understanding of legal frameworks for sound business decisions. Cultivate a comprehensive skill set for versatile contributions in diverse professional settings. Key Features 10 FREE QLS Endorsed Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Why Should You Take This CDD, GDPR and Compliance Course? In the dynamic realm of finance, where every transaction tells a story, the need for an impenetrable shield against financial crimes has never been more critical. Picture a world where your business not only thrives but does so with the confidence that every client is a trusted ally. Enter our AML, KYC & CDD - QLS Endorsed Bundle - the ultimate arsenal in your quest for financial integrity. Dive into the complexities of Anti Money Laundering, Know Your Customer, and Customer Due Diligence. Navigate the intricate landscape of GDPR Training, ensuring compliance mastery. Dive into the nuances of Compliance and Risk Management, forging a path to corporate integrity. Explore the foundations of Business Finance and Accounting & Bookkeeping, gaining essential financial acumen. Immerse yourself in the intricacies of UK Employment Law and Business Law, fortifying your legal prowess. Elevate your financial understanding with Diplomas in Accounting and Finance, and Financial Reporting. Go on a educational journey that transcends boundaries, equipping you with a diverse skill set for professional triumph. Each course is a building block towards a comprehensive understanding of the intricate worlds of finance, law, and compliance. Our AML, KYC CDD, GDPR and Compliance - QLS Endorsed Bundle is your gateway to a multifaceted career, arming you with knowledge that transcends industry standards. Certificate Once you've successfully completed your course, you will immediately be sent a CPD-accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order FREE QLS Endorsed certificate for Each Courses. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals aspiring to enhance financial and legal knowledge. Individuals seeking a multifaceted skill set for diverse roles. Career changers exploring opportunities in finance, law, and compliance. Ambitious learners aiming for a QLS-endorsed credential. Graduates looking to stand out in a competitive job market. Those pursuing a career in Business Finance or Accounting. Compliance officers seeking advanced risk management skills. Legal professionals aiming for a comprehensive business law foundation. Career path Financial Analyst Compliance Officer Accountant Legal Advisor Risk Manager Business Consultant Certificates 10 QLS Endorsed Certificate Hard copy certificate - Included Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

***Business START UP*** With the global financial markets in such turmoil, many people are looking for security in ways they may not have considered previously. This Business START UP course is designed for students who want to learn the skills and knowledge required to develop a business start-up. It is crucial that you create an effective plan that will allow you to test your product or service and make any necessary changes and improvements. It all starts with developing a successful business idea. This Business START UP course comprises several modules that will look into a different aspects of this subject. It will provide learners with an understanding of the initial processes and requirements of a business start-up, as well as knowledge of the first steps in Business START UP, including marketing, legal, and financial requirements, as well as an understanding of how to write a business plan. Learning Outcomes After completing this Business START UP course, you will be able to: Understand the steps for a business start-up. Understand what is required of you to start your own business. Polish your business idea. Build your competitive advantages. Increase self-awareness and aid personal development. Develop a Start-up Business Plan. Why Choose Business START UP Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Business START UP Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Business START UP course. Other courses are included with Business START UP Bundle Course Course 01: Business START UP Course 02: Level 5 Diploma in Risk Management Course Course 03: Level 7 Business Management Course ***Others Included in this Business START UP Bundle Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] ***Business START UP*** Detailed course curriculum of the Business START UP Course: Module 1: Fundamental Steps for a Business Start-up Basic Requirements of an Entrepreneur Identify the Type and Field of Business that is More Suitable for You Identify Your Skills and Creativity Related to New Business Opportunities Analyse the Commercial Potential of a Business Opportunity Module 2: Strategic Thinking about New Business Solving a Problem Beating the Deadlines Finding Products in Short Supply Opportunities Created by News or Events Investigating the Internet Thinking Start-to-finish Niche Strategies Demographic Trends Rethink Assumptions Module 3: The Best Business Ideas for You Case Study Screen Your Ideas List Field Study SWOT Analysis Module 4: Developing a Start-up Business Plan Introduction of Start-up Business Plan Executive Summary Company Description Products & Services Marketing Plan Operational Plan Management & Organisation Startup Expenses & Capitalization Financial Plan -------------- Assessment Method After completing each module of the Business START UP, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Business START UP course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Business START UP This Business START UP course is ideal for anyone who wants to start up his own business. Requirements Business START UP There are no specific requirements for this Business START UP course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Business START UP course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Business START UP Upon successful completion of this Business START UP course, you may choose to become a: Business Owner Entrepreneur Business Analyst Business and Enterprise Advisor Business Development Executive Certificates Certificate of completion Digital certificate - Included

Airport Customer Service and Operations Course Overview This course provides a comprehensive introduction to airport customer service and operational functions essential for smooth airport management. Learners will explore key areas such as passenger service, airport facilities, security protocols, emergency procedures, and weather-related operations. Designed to enhance understanding of both customer-facing roles and behind-the-scenes airport activities, the course equips participants with the knowledge to contribute effectively in a dynamic aviation environment. Upon completion, learners will be confident in identifying airport components, handling security operations, managing emergency situations, and appreciating sustainability initiatives, preparing them for diverse roles within the airport industry. Course Description Delving deeper into the multifaceted operations of airports, this course covers vital topics from the fundamentals of customer service to the complexities of airport infrastructure and security management. Learners will gain insight into the coordination required for effective security operations and the protocols followed during aircraft and airport emergencies. The course also addresses the impact of weather control and the growing importance of sustainable practices in airport operations. Through a structured and detailed learning experience, participants will develop the skills to support operational efficiency and deliver exceptional service within the fast-paced aviation sector, enhancing both personal competence and career potential. Airport Customer Service and Operations Curriculum Module 01: Airport Customer Service Module 02: Airport Components Module 03: Security Operations Module 04: Airport and Aircraft Emergency Situations Module 05: Weather Control Operations Module 06: Sustainable Airport Operation (See full curriculum) Who Is This Course For? Individuals seeking to build a career in airport customer service and operations. Professionals aiming to enhance their knowledge of airport management and security. Beginners with an interest in aviation and airport industry roles. Those planning to work in airport administration, passenger assistance, or related sectors. Career Path Airport Customer Service Agent Airport Operations Coordinator Security Officer in Aviation Emergency Response Officer Weather Operations Specialist Sustainability Coordinator in Airport Management

Embark on a crucial journey of empowerment with our course, 'Internet Safety: Safeguarding Children.' In a world where digital presence is almost inevitable for children, this course equips you with the knowledge to protect and guide them. The first module introduces the concept of internet safety, setting a solid foundation for understanding the digital challenges faced by children. This course is not just about imparting knowledge; it's about equipping you with the tools to create a safer online environment for the younger generation. As you navigate through the intricacies of online privacy and appropriate content, the course transforms your concern into competence, enabling you to confidently handle complex digital interactions that children encounter. Progress through the modules to gain a profound understanding of cyberbullying and internet grooming - two of the most pressing concerns in the digital age. The course goes beyond theoretical knowledge, providing practical solutions and strategies to safeguard children effectively. Explore the responsible use of social media and mobile devices, and acquire skills to monitor your child's internet usage effectively. The final sections address the often-overlooked issue of internet addiction, teaching you how to identify, prevent, and overcome it. This comprehensive course is a blend of awareness, prevention, and action, aimed at making the internet a safer space for children. Learning Outcomes Understand the key concepts of internet safety for children. Recognise the importance of privacy and managing online content for young users. Develop strategies to protect children from cyberbullying and internet grooming. Learn effective methods for ensuring safe social media and mobile device usage. Acquire skills to monitor internet use and address internet addiction in children. Why choose this Internet Safety: Safeguarding Children course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Internet Safety: Safeguarding Children course for? Parents and guardians concerned about their children's online safety. Educators seeking to implement internet safety measures in schools. Childcare professionals responsible for children's digital well-being. Youth workers and counsellors addressing cyberbullying and grooming. Law enforcement and child protection officers. Career path Child Safety Officer: £25,000 - £35,000 School Counsellor: £24,000 - £37,000 Youth Worker: £20,000 - £30,000 Digital Safety Educator: £23,000 - £36,000 Child Protection Specialist: £27,000 - £40,000 Online Content Moderator: £22,000 - £33,000 Prerequisites This Internet Safety: Safeguarding Children does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Internet Safety: Safeguarding Children was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: The Concept of Internet Safety for the children The Concept of Internet Safety for the Children 00:48:00 Module 02: The Concept of Privacy and Appropriate Online Content The Concept of Privacy and Appropriate Online Content 00:35:00 Module 03: Cyberbullying Cyberbullying 00:41:00 Module 04: Internet Grooming Internet Grooming 00:43:00 Module 05: Appropriate Measures for Safeguarding Your Child Appropriate Measures for Safeguarding Your Child 00:28:00 Module 06: Safe Use of Social Media Safe Use of Social Media 00:18:00 Module 07: Mobile Device Safety Mobile Device Safety 00:21:00 Module 08: Tools and Tips for Monitoring Child's Internet Use Tools and Tips for Monitoring Child's Internet Use 00:20:00 Module 09: Identifying, Preventing and Overcoming Internet Addiction Identifying, Preventing and Overcoming Internet Addiction 00:21:00 Assignment Assignment - Internet Safety: Safeguarding Children 00:00:00

Accountancy provides an excellent opportunity to gain the skills and knowledge you'll need to advance in your career. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Accountancy will provide you with the right CPD Accredited qualifications that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Accountancy has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Accountancy is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Why Choose Accountancy Training? Opportunity to earn a certificate accredited by CPD after completing this Accountancy Training course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Accountancy Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support ****Course Curriculum**** Here are the topics you will cover in the Accountancy Training Course: ***Accounting and Finance*** Module 01: Introduction to Accounting What Is Accounting? Accounting and Bookkeeping Who Uses Accounting Information? Financial Statements How Different Business Entities Present Accounting Information Module 02: The Role of an Accountant What Is an Accountant? Roles and Responsibilities Important Skills Transparency and Security Data Analysis Module 03: Accounting Concepts and Standards Introduction to Accounting Concepts Standards International Accounting Standards International Financial Reporting Standards Module 04: Double-Entry Bookkeeping Introduction of Double-Entry Bookkeeping What Does the Account Show? Rules for Double-Entry Transactions Accounting for Inventory Double-Entry Transactions for Inventory Returns of Inventory Drawings Income and Expenses How Many Different Expense Accounts Should Be Opened? Balancing Accounts Module 05: Balance Sheet Introduction of Balance Sheet The Components of a Balance Sheet The Accounting Equation Understanding the Balance Sheet What Does the Date on the Balance Sheet Mean? Module 06: Income statement Understanding the Income Statement The Accrual Concept Revenue Expenses Net Income Interest and Income Taxes Bad Debt Expense Module 07: Financial statements Introduction of Financial Statements Trial Balance Statement of Comprehensive Income Calculation of Profit Difference between Gross and Net Profits Trading Account Profit and Loss Account Statement of Financial Position Module 08: Cash Flow Statements What Is a Statement of Cash Flows? What Is the Purpose of the Cash Flow Statement? Cash and Cash Equivalents Operating Activities Investing Activities Financing Activities Module 09: Understanding Profit and Loss Statement Introduction of Profit and Loss Account Measurement of Income Relation Between Profit and Loss Account and Balance Sheet Preparation of Profit and Loss Account Module 10: Financial Budgeting and Planning What Is a Budget? Planning and Control Advantages of Budgeting Developing the Profit Strategy and Budgeted Profit and Loss Statement Budgeting Cash Flow from Profit for the Coming Year Capital Budgeting Module 11: Auditing What Is an Audit? Types of Audits Why Audits? Who's Who in the World of Audits What's in an Auditor's Report Assessment Process Once you have finished the learning stages in the Accountancy Training course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Accountancy Training course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career.

Acrobat DC, the updated version of Acrobat software that allows you to make an instant edit of scanned documents, create PDF, edit image or text, convert document file to word, and many more features at an instant. To learn the vivid use of these aforesaid features, take a look at our well-segmented Adobe Acrobat DC Pro Foundation course. The course teaches you how to navigate interface, bars, use tools, menus, and changes preferences. Following that, it teaches you how to work with PDF marking the texts, adding comments, and highlighting the contexts. Furthermore, it teaches you how to reduce the size, convert PDF to RTF, EXCEL, and Word files. In the end, it also enhances your skill to protect your file by adding a signature, creating security, and understanding accessibility. Who is this course for? Ubuntu Linux for Beginners is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Ubuntu Linux for Beginners is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Ubuntu Linux for Beginners THE COMPANY BEHIND UBUNTU 00:15:00 DOMAIN NAME SYSTEM ON UBUNTU 00:15:00 DDNS Changes 00:30:00 UFW ON UBUNTU 00:30:00 UFW FEATURES 00:15:00 MAIL SERVER ON UBUNTU Part 1 00:30:00 MAIL SERVER ON UBUNTU Part 2 00:15:00 KERBEROS AND FEDERATION SERVICES ON UBUNTU 00:30:00 WORKING WITH WEB SERVERS ON UBUNTU 00:15:00 WORKING WITH DATABASE SERVERS ON UBUNTU 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In today's dynamic work environment, ensuring the safety and well-being of lone workers is paramount. Our Lone Worker Safety Training course is meticulously designed to equip individuals with the essential knowledge and skills to thrive in solitary work settings. Whether you're an employer looking to safeguard your employees or a lone worker seeking to enhance your safety protocols, this course is your definitive guide. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Lone Worker Safety Training curriculum, learners acquire essential knowledge and skills to ensure their safety while working alone. They understand the risks associated with lone working and learn how to assess and manage these risks effectively. Reporting and recording incidents is emphasized to ensure timely response and improvement of safety protocols. Conflict avoidance and resolution strategies are taught to prevent and manage potentially hazardous situations. First aid techniques specific to lone working scenarios are covered, along with general workplace safety practices. Learners develop a safe working system tailored for lone working situations, promoting their well-being both physically and mentally. They also gain a comprehensive understanding of the laws and regulations that govern lone worker safety, ensuring compliance and a safer work environment overall. This curriculum equips learners with practical knowledge and tools to confidently handle the challenges of working alone safely. Course Curriculum Module 01: Basics of Lone Working Module 02: Risk Assessment Module 03: Reporting and Recording Incidents Module 04: Conflict Avoidance and Resolution Module 05: First Aid and Workplace Safety for Lone Workers Module 06: Safe Working System for Lone Working Module 07: Physical and Mental Well-being Module 08: Lone Worker's Safety Laws Learning Outcomes: Understand principles of lone working and associated risks in workplaces. Conduct effective risk assessments to mitigate potential hazards confidently. Demonstrate proper incident reporting and recording procedures in lone worker scenarios. Apply conflict resolution techniques to manage and diffuse workplace conflicts. Implement first aid procedures and safety protocols specific to lone working. Develop and implement safe working systems tailored for lone worker safety. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals working independently in various industries needing safety awareness. Managers responsible for lone workers in their teams. Health and safety officers focused on lone worker policies. Newly appointed supervisors requiring safety training for lone workers. Business owners keen on enhancing workplace safety for lone workers. Career path Security Officer Field Service Engineer Social Worker Estate Agent Utility Service Technician Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Master the art of project planning, scheduling, and resource management with Oracle Primavera P6 PPM Professional. The course offers a streamlined approach to efficiently manage projects and includes workshops for intermediate-level users to apply their knowledge in practice.

Telecomms training course description A comprehensive tour of the telecommunications technologies and terminology currently in use, and under development. What will you learn List and describe components of the PSTN. Explain how calls are made over the PSTN Compare analog and digital transmission methods. Describe the technologies within the transport plane. Recognise the benefits of extra features available in today's telephone networks. Telecomms training course details Who will benefit: Anyone new to the Telecommunications industry. Prerequisites: None. Duration 2 days Telecomms training course contents Telephone network architecture Handsets, local loop, distribution points, Local exchanges, main telephone switches, PBXs. Making a call - some basics Telephone call components, how a telephone call works, accessing the local exchange, loop disconnect, DTMF, standards, E.164, PSTN routing, Intelligent Networks, Special Rate Services. Analogue vs Digital Voice characteristics, PSTN bandwidth, analogue signalling, Digital encoding, PCM and the 64k, ADPCM and other voice compression methods. PBXs PABX, Call processing, networking PBXs, PBX facilities, bandwidth, blocking probability and Erlangs, Erlang models, using Erlang tables. Transmission methods Two wire transmission, 64k circuits, Nx64, E1, 2 wire to 4 wire conversion, echo, echo suppression, echo cancellers, twisted pair, coax, fibre optic, power lines, satellite systems, microwave. Signalling Analogue signalling, loop start, earth calling, E&M, AC15. Digital signalling -CAS, robbed bits and E1 slot 16 signalling. Digital signalling CCS, Q.931, SS7, Q.SIG, DPNSS, DASS2. Transport planes PDH, PDH issues, SDH, SDH architecture, SDH standards, SDH bit rates, SDH mulitplexors, DWDM. Networks Circuit Switched Networks, TDM, Packet Switched Networks, Frame Relay, Message Switching, Circuit Switching, STDM, Cell Switching, ATM, ATM cells, ATM traffic parameters, ATM QoS, MPLS. Other network access Modems, modulation, speeds, ISDN, BRI, PRI, xDSL, SDSL, ADSL. Other Services Centrex, VPNs, FeatureNet, CTI, Call Processing Systems, Voice Mail, Automated Attendant Systems, Interactive Voice Response, Call Management Systems, Call Conferencing, Star Services. Mobile communications 3 types of wireless telephone, mobile generations, base stations, cells, GSM, GPRS, 3G, UMTS, WCDMA, 4G, LTE. VoIP overview What is VoIP, VoIP benefits, What is IP? The IP header, Packetising voice, VoIP addressing, H.323, SIP, RTP. Bandwidth requirements.

ITIL® 4 Strategist: Direct, Plan and Improve: In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS