5355 Courses in Cardiff delivered Online

Keep your Customers happy by learning how to interact with them Any business benefits from good customer relations, whether a large corporation or a mom and pop shop. Customer relations, or customer service, refers to the way a business communicates and interacts with the public to gain and retain customers. Professional Diploma in Customer Care Service is necessary for a business to cultivate good customer relations to attract and keep a loyal base of customers. Some companies hire consultants to advise them how to develop stellar customer relations. Customer relations is key to understanding consumer motivation. Without assessing customer relations, it's difficult for a company to know how visible it is in terms of its client base. It's also hard to figure out how to grow the company without understanding the relationships it has with current customers. Get this Advanced diploma and boost your customer service skills. Complete all the units and get the knowledge to be a competent customer care provider and earn all the plaudits that you deserve. Course Highlights Professional Diploma in Customer Care Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Care Service into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Customer Care Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Customer Care Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Customer Care Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Becoming A Customer Service Professional Module One - Getting Started FREE 00:30:00 Module Two - Who We Are and What We Do FREE 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Mock Exam Final Exam

Client Retention Certification Each business should manage disappointed clients every once in a while. Seeing how to determine client complaints so they return later on is critical to growing a business' benefits and notoriety. In this course, you will realize how fruitful organizations deal with hold their clients and how they utilize the standards of incredible client assistance to rapidly resolve objections. You will figure out how to speak with troublesome clients, how to utilize grievances as a chance to improve and how your demeanor can have a significant effect in settling a difficult circumstance. You Will Learn: Why each client merits remarkable help and how to react if a client submits an outlandish question The most effective method to cause a client to feel esteemed and regarded The most effective method to tune in to a client, show sympathy and pose the correct inquiries when they submit a question Why staff need to have adequate foundation information on the items and administrations they are selling Why critical thinking is a key ability you should create to appease a disappointed client Advantages of Taking This Course: On the off chance that you work in client care or aftersales, this course will show you how to determine client complaints rapidly and productively In the event that you direct representatives who work in client assistance, this course will assist you with investigating issues and improve consumer loyalty The relational abilities you will learn on this course are appropriate to other business circumstances, for example, haggling in gatherings This course will help you rethink client objections as a chance to improve the business, which thus will expand income

Networking in a Virtual World It's easy for meetings and discussions in a virtual environment to become routine, sterile, predictable, or downright boring. Unlike traditional meetings where it's easier to establish rapport, develop relationships and have more personal conversations, the virtual world makes these important personal interactions more difficult, if not impossible. This course will offer practical suggestions and ideas to help groups and project teams establish and maintain rapport as well as keep virtual meetings more interesting and fun. Networking and interacting during virtual meetings can be challenging, but if groups and teams make an effort to incorporate a few basic relationship tactics, those boring virtual meetings can become a thing of the past. What You Will Learn At the end of this program, you will be able to: Identify the typical challenges and limitations of virtual meetings and how to successfully overcome these obstacles Recognize communication options that could help with online interaction during meetings and calls Explain the importance of proactive facilitation techniques to help keep virtual meetings interactive, interesting and fun Incorporate training, coaching, and peer review opportunities into virtual meetings to enhance participant engagement while at the same time developing personnel Getting Started Challenges and realities of a virtual world Various communication options The necessities of effective facilitation and communication Training opportunities Coaching opportunities Peer review opportunities Summary and Next Steps

Description How disappointing is it not to have the capacity to do simple home maintenance yourself? At times it's difficult to understand why it's hard to motivate somebody to come and do them and even more difficult to understand why do they have to charge so much. No More. Our diploma in DIY course is for professionals, homeowners, and tenants who want to learn practical skills and also gain confidence to do necessary DIY on their own. Who is the course for? This course is ideal for complete beginners and tradesmen and women in related fields Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Diploma in DIY Secrets to Install Laminate Flooring 01:00:00 So, you want to do a Textured Ceiling! 00:30:00 Copper Bathroom Sinks Add an Easy Elegant Touch 00:30:00 Do It Yourself Home Sprinkler System 00:30:00 Easy Installation of Vinyl Replacement Windows 00:30:00 Installing a Drop Ceiling 01:00:00 Oval Bathroom Mirror 01:00:00 Making Your Own Kitchen Cabinets 00:30:00 Making a Faux Metal Ceiling 01:00:00 Painting a Bathroom 00:30:00 Building a Home Swimming Pool 00:30:00 Decorating Those Small Box Rooms 00:30:00 DIY Projects To Increase The Value of Your Home 01:00:00 DIY Remodeling on a Budget 01:00:00 Caring For Your Wooden Floor 00:30:00 Things to Consider 00:30:00 Using tiles to brighten your home 00:30:00 Home Renovation Survival 00:30:00 Recommended Reading Recommended Reading: Diploma in DIY 00:00:00 Mock Exam Mock Exam- Diploma in DIY 00:20:00 Final Exam Final Exam- Diploma in DIY 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Effective Communication Techniques for Teachers and Trainers Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Effective Communication Techniques for Teachers and Trainers Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Basic Concept of Communication Basic Concept of Communication 00:30:00 Module 02: Foundations of Classroom Communication Foundations of Classroom Communication 00:30:00 Module 03: Effective Verbal and Nonverbal Communication Effective Verbal and Nonverbal Communication 00:30:00 Module 04: Importance of Effective Listening Importance of Effective Listening 00:30:00 Module 05: Strategies for Building Effective Communication Strategies for Building Effective Communication 00:30:00 Module 06: Sharing Information in the Classroom Sharing Information in the Classroom 00:30:00 Module 07: Leading Classroom Discussions Leading Classroom Discussions 00:30:00 Module 08: Communicative Reading and Storytelling Communicative Reading and Storytelling 00:30:00 Module 09: Using Classroom Talk to Encourage Students' Thinking Using Classroom Talk to Encourage Students' Thinking 00:30:00 Module 10: Communicating with Parents Communicating with Parents 00:30:00 Module 11: Communicating with Colleagues Communicating with Colleagues 00:30:00 Module 12: Communicating with Administrators Communicating with Administrators 00:30:00 Module 13: Communicating with Difficult People Communicating with Difficult People 00:30:00 Module 14: Communicating in Less-Than-Ideal Circumstances Communicating in Less-Than-Ideal Circumstances 00:30:00

The most effective method to Run an Efficient Payroll Finance frameworks assume significant parts in organizations. They help measure representative installments and make vital allowances, including duty and National Insurance. Different assignments are performed to help run finance each month. Be that as it may, if organizations are not cautious, they can invest an excessive amount of energy on finance, leaving little for other significant parts of the business. That clarifies why it is critical to run a proficient finance. With a viable framework set up, it turns out to be not difficult to conquer the different difficulties that wasteful frameworks present. This course has been intended to assist you with figuring out how to make any current finance framework more productive for better results. To begin with, it clarifies the different difficulties a wasteful finance can present and the need to defeat them. Then, it clarifies different issues organizations regularly experience with manual finance measures. It proceeds to examine different ways little and huge organizations can improve their payrolls for expanded proficiency. You Will Learn: The difficulties that finance frameworks regularly present The issues organizations experience with manual payrolls Instructions to run a productive finance Instructions to improve a current finance framework The advantages of running a productive finance framework Advantages of Taking the Course Taking this course will help you to: Better comprehend the job of finance frameworks in organizations Defeat existing difficulties in business finance measures Figure out how to improve finance handling proficiency Gain proficiency with the substance of consistent preparing and training among representatives Discover why most organizations are moving from manual finance to mechanized finance frameworks Value finance and its job in huge and independent ventures Consider your objectives and choose whether you are keen on taking up a profession in bookkeeping Plan for your future business fire up

Interactive Course for Prospective Customer Service Provider Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. Learn how to deal with difficult customers as how you react will determine the outcome of your interaction. Learn how to avoid confrontation and solve problems calmly and not to get flustered. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Go home without a headache after the end of the day with improved communication skills which you can learn through this course. Course Highlights Customer Service Skills Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Course into 37 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 7 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Introduction To Customer Service FREE 00:15:00 The Power of Positive Thinking in Customer Service FREE 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Customer Service Skills First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Microsoft Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Final Exam

Teaching4you is a tuition company that works to encourage and build confidence in students nationwide.

Teaching4you is a tuition company that works to encourage and build confidence in students nationwide.