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3947 Courses in Cardiff delivered Online

Negotiation and Agreement Training

4.3(43)

By John Academy

Description Do you want to be an expert in negotiating? Are you looking for to make a good command in agreement? To mitigate your inquisitiveness you may have a look at Negotiation and Agreement Training course. The course designs to minimize your quest regarding negotiation and agreement based problems. It teaches you how to prepare a strong agreement paper and negotiation pattern. It will teach to some effective method to be expert in the focusing rules of collective conciliation. It helps you to develop your analytical power considering its both positive and negative effects. The course will also allow you to develop your assessment ability. Every lesson of this course add a new dimension to your thinking based on agreement procedures, method, and rules of negotiation. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Negotiation and Agreement Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Negotiation and Agreement Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction and The Principles of Collaborative Negotiation Welcome and Course Overview FREE 00:06:00 Why Good Negotiation Practice Leads to Better Relationships 00:03:00 Shameless Book Plug 00:01:00 Millie's Cookie Story 00:07:00 Exercise 1: Intentions / Objectives for This Programme 00:01:00 Giving Structure to Your Negotiation Strategy Negotiation is not 00:02:00 Distinguishing Negotiation from -Haggling 00:07:00 The 7 Steps to Negotiation Success 00:06:00 Exercise 2: Giving Structure to your Negotiations 00:01:00 Step One - Preparing Yourself for Collaborative Negotiation Preparing Yourself and Your WIN Outcomes 00:06:00 Exercise 3: Securing Commitment to Negotiate 00:01:00 The 4 P's 00:01:00 The Importance of Personality 00:02:00 We, Then Me 00:02:00 Exercise 4: The 4 P's 00:01:00 Step Two - Preparation - Understanding the Power of Variables Introduction to Variables 00:04:00 Video Examples of Excellent Creativity in Variables 00:03:00 Exercise 5: Understanding the Power of Variables 00:01:00 Using the WIN Matrix 00:03:00 Exercise 6: Write Your Win Matrix 00:02:00 Step Three - Understanding Your Partner's Point of View Introduction 00:01:00 Example Story- Maps of the World - Dyl's Den 00:03:00 Exercise 7: Stepping Into Your Partner's Shoes 00:01:00 Step Four - Discussing Introduction- Stating Intentions 00:04:00 Co-Active Listening- Are You Really Listening 00:02:00 The Power of Pause 00:01:00 Exercise 8: Using Open Questions 00:01:00 Exercise 9: Going Above and Beyond Their Wildest Dreams 00:01:00 Exercise 10: Socratic Questioning 00:04:00 Exercise 11: Creating a Discussion Agreement Statement 00:01:00 Step Five - Proposing Introduction to the Propose Stage 00:05:00 Exercise 12: Putting Your Proposal into Writing 00:01:00 Step Six - Bargaining Introduction 00:02:00 Exercise 13: Creating a Bargaining Agreement Statement 00:02:00 The Power of Silence 00:04:00 Exercise 14: Developing Your Time-Out Strategy 00:01:00 Step Seven - Agreeing Introduction to Bargaining 00:04:00 The Written Columbo 00:02:00 Exercise 15: Drafting an 'Agreement In Principle' 00:01:00 Getting Yourself Out of the Way - The Human Operating System Introduction - The Missing Link 00:04:00 Exercise 16: Noticing Your Thinking 00:02:00 What Does this Mean in Your Negotiations? 00:03:00 Understanding Personality Why Personality? 00:05:00 Introducing the 4 Colours 00:04:00 Introducing the 8 Aspects 00:04:00 Inspiration v Discipline Driven 00:04:00 Exercise 17: Teddy Bear 00:01:00 Big Picture vs Down to Earth 00:03:00 Exercise 18: Football Club Trip 00:01:00 People Focused vs Outcome Focused 00:02:00 Splash App 00:02:00 Exercise 19: Completing Your Own Assessment 00:01:00 Negotiation with Different 'Personality Types' 00:04:00 Using the Seven Steps at Home Introduction 00:04:00 Avoiding Common Gambits Some Negotiators Use Nibbling - The Columbo 00:02:00 The Flinch 00:02:00 The Red Herring 00:01:00 Higher Authority 00:02:00 The Reluctant Buyer - Seller 00:01:00 The Best of a Bad Choice 00:01:00 Conclusion - Can You Really Get More by Giving More? Conclusion & Thank You 00:02:00 Bonus Lecture 00:01:00 Resources Resources - Negotiation and Agreement Training 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Negotiation and Agreement Training
Delivered Online On Demand2 hours 37 minutes
£11.99

Play Therapy Skills and Practices

By Compliance Central

Are you looking to enhance your Play Therapy skills? If yes, then you have come to the right place. Our comprehensive course on Play Therapy will assist you in producing the best possible outcome by mastering the Play Therapy skills. The Play Therapy course is for those who want to be successful. In the Play Therapy course, you will learn the essential knowledge needed to become well versed in Play Therapy. Our Play Therapy course starts with the basics of Play Therapy and gradually progresses towards advanced topics. Why would you choose the Play Therapy course from Compliance Central: Lifetime access to Play Therapy course materials Full tutor support is available from Monday to Friday with the Play Therapy course Learn Play Therapy skills at your own pace from the comfort of your home Gain a complete understanding of Play Therapy course Accessible, informative Play Therapy learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Play Therapy Curriculum Breakdown of the Play Therapy Course Module 01: What is Play Therapy Module 02: Advantages and Outcomes of Play Therapy Module 03: Models and Approaches of Play Therapy Module 04: The Play Settings: Therapist, Abused Child and Materials Module 05: Typical Issues in Play Therapy Module 06: Play Therapy for Sexually and Emotionally Abused Children Module 07: Play Therapy for Children Who are Homeless Module 08: Play Interventions for Disaster Mental Health Module 09: Case Studies and Recent Trends in Play Therapy CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Play Therapy course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Play Therapy. Requirements To enrol in this Play Therapy course, all you need is a basic understanding of the English Language and an internet connection. Career path Play Therapist: £30,000 to £45,000 per year Child and Family Counselor: £25,000 to £40,000 per year School-based Play Therapist: £25,000 to £35,000 per year Supervisor/Consultant: £35K to £55K per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Play Therapy Skills and Practices
Delivered Online On Demand4 hours
£12

Pathological Demand Avoidance PDA - Online Course

5.0(14)

By Training Express

Are you tired of feeling like you're constantly walking on eggshells around your child? Are daily tasks turning into battlegrounds, leaving you feeling overwhelmed and defeated? It's time to take back control and pave the way for a brighter future. Our comprehensive online course is designed to empower you with the knowledge and tools needed to navigate the unique challenges of Pathological Demand Avoidance (PDA). Developed by experts in the field, this course offers a beacon of hope for families just like yours. Don't let PDA dictate your family's happiness any longer. Take the first step towards a brighter tomorrow by enrolling in our online course today. Together, we'll unlock your child's true potential and embrace the journey ahead. Key Features of the Pathological Demand Avoidance Diploma Course: Instant e-certificate Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life Coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of this Pathological Demand Avoidance PDA course is as follows: Module 01: Introduction to Pathological Demand Avoidance Module 02: Understanding Autism Module 03: PDA in Schools and Parent Information Module 04: Sensory Processing Disorder Module 05: The History of PDA Module 06: Learning Disability and Autism Learning Outcomes: Recognise signs of Pathological Demand Avoidance in different contexts. Explain the relationship between PDA and Autism Spectrum Disorder. Apply strategies for managing PDA in school and home settings. Identify sensory processing difficulties associated with PDA. Summarise the historical background and evolution of PDA understanding. Understand the intersection between learning disabilities and autism spectrum conditions. Accreditation This Pathological Demand Avoidance Diploma is CPD Certification Service (CPD UK) Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This course is for: Parents seeking understanding of their child's behaviour challenges. Teachers striving to support students with complex needs effectively. Individuals interested in deepening their knowledge of autism-related conditions. Professionals working in educational or support roles with autistic individuals. Students pursuing studies in psychology or special educational needs. Requirements Learners do not require any prior qualifications to enrol on this course. Career path After completing this Pathological Demand Avoidance PDA you will have a variety of careers to choose from. The following job sectors of Pathological Demand Avoidance PDA are: Autism Support Worker Special Education Teacher Behavioural Therapist Educational Psychologist Speech and Language Therapist Occupational Therapist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Pathological Demand Avoidance PDA - Online Course
Delivered Online On Demand1 hour
£12

Occupational Therapy Training

5.0(1)

By Course Gate

Are you passionate about providing therapy services? Does helping other people give meaning to your life? The Occupational Therapy online course will help you to learn the best lessons and implement them to become a pioneer in the therapeutic sector.  This is an 11-module course that will help you to transform your skills to a high level. This course begins with the 'Introduction to Occupational Therapy' course, where you will learn the principles of occupational therapy. The second module will educate you about the human body. The following module will help you explore the importance of regular activities in promoting the well-being of your clients. You will also learn how understanding your client's occupation can help you apply specific therapeutic needs.  Module four to module six, you will learn the skill to foster growth & development in the children. You will acquire the skill to help the child to develop better fine motor skills. Moreover, you will learn the tricks and techniques to help adults and seniors. Module seven sheds light on multiple strategies which will assist you in helping the clients with their complex conditions. Without ample trust, you can't be a pro-level therapist, so module eight will introduce you to creating a trustful relationship with the clients. Module nine will teach you the best techniques and how to implement them for the best outcome. This course ends with discussing an occupational therapist's roles and responsibilities to ensure you know about your job. With a high demand for occupational therapists, it's the best time to enrol in an occupational therapy online course with a CPD-accredited certificat Course Curriculum Module 01: Introduction to Occupational Therapy Introduction to Occupational Therapy 00:10:00 Module 02: Using Anatomy and Physiology for Therapy Using Anatomy and Physiology for Therapy 00:20:00 Module 03: Understanding Occupations Understanding Occupations 00:10:00 Module 04: Therapy for Children Therapy for Children 00:15:00 Module 05: Occupational Therapy for All Ages Occupational Therapy for All Ages 00:10:00 Module 06: Intervention and Education for Older Service Users Intervention and Education for Older Service Users 00:10:00 Module 07: Occupational Therapy for Complex Needs Occupational Therapy for Complex Needs 00:10:00 Module 08: Bonds and Relationships in Therapy Bonds and Relationships in Therapy 00:15:00 Module 09: Common Occupational Therapy Techniques Common Occupational Therapy Techniques 00:15:00 Module 10: Employment Structure and Daily Routines Employment Structure and Daily Routines 00:20:00 Module 11: Roles and Responsibilities of a Therapist Roles and Responsibilities of a Therapist 00:25:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Occupational Therapy Training
Delivered Online On Demand2 hours 40 minutes
£11.99

Emotional Intelligence and Human Behaviour

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Emotional Intelligence and Human Behaviour will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Emotional Intelligence and Human Behaviour will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Emotional Intelligence and Human Behaviour and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Emotional Intelligence and Human Behaviour is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Emotional Intelligence and Human Behaviour. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Emotional Intelligence and Human Behaviour will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Human Behaviour And Basic Psychological Process Human Behaviour And Basic Psychological Process 00:23:00 Module 02: Evolutionary Perspective Of Human Behaviour Evolutionary Perspective Of Human Behaviour 00:25:00 Module 03: Human Intelligence Human Intelligence 00:24:00 Module 04: Intelligence Test And Variations In Intelligence Intelligence Test And Variations In Intelligence 00:22:00 Module 05: Learning And Conditioning Learning And Conditioning 00:13:00 Module 06: Language And Communication Language And Communication 00:29:00 Module 07: Introduction To Emotion Introduction To Emotion 00:16:00 Module 08: Emotion Influences Cognition Emotion Influences Cognition 00:21:00 Module 09: Stress, Anger And Conflict Stress, Anger And Conflict 00:42:00 Module 10: Emotional Intelligence Emotional Intelligence 00:25:00 Module 11: Self-Leadership Self-Leadership 00:16:00 Module 12: Neuro-Linguistic Programming (NLP) Neuro-Linguistic Programming (NLP) 00:24:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Emotional Intelligence and Human Behaviour
Delivered Online On Demand4 hours 40 minutes
£11.99

Sales Negotiation Training Course

5.0(1)

By Course Gate

The Sales Negotiation Training Course is designed to equip learners with the skills to negotiate, influence and communicate effectively in a business setting. Through this course, learners will develop their emotional intelligence, master the art of persuasion, and learn techniques for creating win-win solutions. This course is ideal for sales professionals and business owners who wish to develop the practical skills and knowledge to secure trust and commitment from their clients and customers. Learning Objectives: Develop the skills to communicate effectively with your clients Discover a wide range of sales techniques and strategies for negotiating Understand the universal laws of success and how they can be applied in business Build your emotional intelligence with our practical training exercises Who is this Retail Assistant Training Course for? Sales Negotiation Training Course is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Prepare The Train Driver - Self Development For The Sales Consultant The Mind Of A Consultant 00:03:00 Mastering Sales Is Mastering Life Skills 00:03:00 The Continuous Journey 00:02:00 Universal Laws Of Success 00:01:00 The Three Pillars Of Success 00:04:00 Personal Honesty 00:01:00 Diligence 00:02:00 Deferred Gratification 00:04:00 Suppression Of Principle 00:03:00 Emotional Intelligence 00:02:00 Core Principles Of Emotional Intelligence 00:04:00 The Problem Is Internal 00:02:00 The Two Motivational Forces 00:05:00 Product Confidence 00:03:00 Sales Consultant Activities To Complete 00:01:00 Negotiation Station - How To Negotiate Successfully The Negotiation Station 00:02:00 Core Principles Of Negotiation 00:01:00 Focusing On Them 00:02:00 Everyone Has To Win 00:04:00 Matching Values 00:03:00 The Path Of Least Resistance 00:02:00 Shifting The Weight 00:06:00 The Persuasion Secret 00:01:00 How To Persuade Someone 00:01:00 The Electric Car 00:02:00 The Fashionable Trainers 00:02:00 Competency Levels 00:03:00 Assessing Competency Levels 00:04:00 Features Benefits And Values 00:02:00 The Christmas Tree Negotiation 00:04:00 B2B Value Propositions 00:03:00 Deepening The Value 00:02:00 Over Decorating The Tree 00:03:00 The Big 12 00:01:00 Authority 00:04:00 Social Proof 00:03:00 Group Identity 00:02:00 Deflecting Fault 00:02:00 Ask For Advice 00:02:00 Compliment Their Negotiations 00:02:00 Reciprocity 00:02:00 Scarcity 00:02:00 Off Set Values 00:02:00 Stepped Commitments 00:02:00 Fear And Hope 00:02:00 Ranked Priorities 00:07:00 Negotiating A Price 00:01:00 The Market Price 00:02:00 The Anchor Price 00:02:00 The Walk Away Price 00:02:00 The First Offer 00:03:00 The Counter Offer 00:04:00 Activities To Complete Negotiation Skills 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Sales Negotiation Training Course
Delivered Online On Demand2 hours 15 minutes
£11.99

Learn to Deal With Regret

4.5(3)

By Studyhub UK

Do you find yourself often dwelling on past mistakes or missed opportunities? Dive into 'Learn to Deal With Regret', a transformative journey that shines a light on mastering your emotions and reclaiming your peace of mind. Spanning ten enriching lessons, this course offers you a multitude of strategies to shift your focus from what's behind to what lies ahead. Whether it's rechannelling regret into positive parenting or understanding the hidden benefits of remorse, let's embark on a path that celebrates the lessons learned and gears you up for a regret-free future. Learning Outcomes Understand the fundamental techniques to manage feelings of regret effectively. Learn to redirect energy from past decisions to present opportunities. Gain insights into the positive aspects of regret and how it can benefit you. Acquire strategies to eliminate parenting remorse and boost your skills as a parent. Master techniques to move beyond regret, fostering a healthier emotional state. Why buy this Learn to Deal With Regret course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Learn to Deal With Regret there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Learn to Deal With Regret course for? Individuals struggling with past decisions and seeking peace. Parents aiming to harness past regrets to enhance parenting techniques. Those curious about the psychological aspects and positive sides of regret. Individuals in the quest for self-improvement and emotional mastery. Anyone looking to turn feelings of remorse into constructive actions. Prerequisites This Learn to Deal With Regret does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Learn to Deal With Regret was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Wellness Coach: £30,000 - £45,000 Mental Health Counsellor: £23,000 - £37,000 Life Coach: £28,000 - £50,000 Mindfulness Practitioner: £25,000 - £40,000 Parenting Consultant: £27,000 - £42,000 Personal Development Trainer: £29,000 - £47,000 Course Curriculum Learn to Deal With Regret Lesson 01: 4 Quick and Clever Tips to Handle Regret 00:03:00 Lesson 02: 4 Quick Changes in Your Life that will Take the Focus off Regret 00:03:00 Lesson 03: 4 Reasons Why You Shouldn't Regret Past Decisions 00:03:00 Lesson 04: 4 Steps Towards Dealing with Regret in a Healthy Way 00:03:00 Lesson 05: 5 Creative Ways to Handle Regret in Healthy Ways 00:03:00 Lesson 06: 5 Surefire Ways to Release Regret 00:03:00 Lesson 07: 5 Things You Can Do Today to Erase Parenting Regret 00:03:00 Lesson 08: 5 Ways to Change Regret into Positive Parenting Skills 00:03:00 Lesson 09: 8 Tips Guaranteed to Move You Past Regret 00:03:00 Lesson 10: 8 Ways Regret Can Actually Be Good for You 00:03:00

Learn to Deal With Regret
Delivered Online On Demand30 minutes
£10.99

Call Center Training and Operations Course

5.0(2)

By Training Express

Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Call Center Training and Operations Course
Delivered Online On Demand1 hour
£12

Community Mental Health: Youth Work and Social Care Course

5.0(14)

By Training Express

Community Mental Health: Youth Work and Social Care course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Community Mental Health: Youth Work and Social Care course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Key Features of the Community Mental Health: Youth Work and Social Care Course : Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life Coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Community Mental Health: Youth Work and Social Care course is as follows: ***Community Mental Health: Youth Work and Social Care*** Module 01: Overview of Mental Health Support Worker Module 02: Community Mental Health Teams (CMHTs) Module 03: The Participation of the Service User Module 04: Communication and its Relevance Module 05: Introduction to Health and Social Care Module 06: Rights and Responsibilities as a Health and Social Care Worker Module 07: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 08: Who Are the Youth Workers? Module 09: Youth Worker Role and Methods Module 10: Youth Work as a Career (Social Work) Module 11: Social Influences Module 12: Safeguarding Vulnerable Individuals Module 13: Social Work and Criminal Justice Module 14: Important Principles and Policies in Health and Social Care Work Module 15: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 16: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Accreditation All of our courses, including this Community Mental Health: Youth Work and Social Care course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Community Mental Health: Youth Work and Social Care course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this Community Mental Health: Youth Work and Social Care course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Requirements Learners do not require any prior qualifications to enrol on this course. Please be noted: This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Community Mental Health: Youth Work and Social Care Course
Delivered Online On Demand1 hour
£12

Mental Health/Psychiatric Technician (MENT) Course

5.0(14)

By Training Express

Understanding mental health is no longer a niche interest—it’s a vital part of modern healthcare. This Mental Health/Psychiatric Technician course offers a solid foundation in psychiatric theory and mental health support, exploring conditions such as schizophrenia, anxiety disorders, personality disorders, and more. With clear and structured learning, you’ll gain insight into the reasons behind mental illness, its varied presentations across age groups, and current treatment approaches. Whether you're interested in psychiatry, support roles, or the broader health and care sector, this course delivers key knowledge in an accessible format. Each module is designed to build your understanding—from the basics of mental health to specific psychiatric conditions and the legislation that shapes modern care. You’ll explore everything from child and adolescent disorders to adult cases, supported by focused study on stress, personality disorders, and therapeutic methods. This online course is ideal for anyone looking to deepen their knowledge of mental health support without the need for on-site attendance. With the demand for informed mental health professionals on the rise, this course offers an excellent starting point for those serious about building their understanding of psychiatric care. Key Features: CPD Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases In the Mental Health/Psychiatric Technician course, the modules collectively form a comprehensive foundation for understanding and addressing mental health challenges. From introducing the intricacies of mental health to exploring common disorders in various age groups, including children and adults, the curriculum delves into vital aspects like stress, anxiety, personality disorders, and schizophrenia. Equipping students with psychiatric training and treatment methods, the course ensures a well-rounded comprehension of mental health support. The inclusion of legislative aspects emphasizes ethical and legal considerations in the field. These modules are crucial for fostering compassionate, informed, and skilled mental health professionals capable of making a positive impact in diverse healthcare settings. Course Curriculum: Module 01: Introduction to Mental Health Module 02: Mental Health and Disorder Module 03: Psychiatry Training Module 04: Reasons and Outcomes of Psychiatric Disorder Module 05: Psychiatric Disorder in Children, Adolescents and Adults Module 06: Common Psychiatric Disorders Module 07: Stress and Anxiety Disorder Module 08: Personality Disorder Module 09: Schizophrenia Module 10: Treatment Methods Module 11: Providing Mental Health Support Module 12: Legislations about Mental Health Learning Outcomes: Demonstrate understanding of the basics of mental health concepts. Identify and categorize various mental health disorders and conditions. Apply psychiatric training principles in real-world scenarios. Analyze the reasons and potential outcomes of psychiatric disorders. Differentiate psychiatric disorders in children, adolescents, and adults. Implement treatment methods and provide effective mental health support. Accreditation All of our courses, including this Course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work in mental health settings. Those seeking knowledge on common psychiatric disorders and treatments. Professionals dealing with stress, anxiety, and personality disorders. Anyone interested in understanding legislation related to mental health. Requirements Learners do not require any prior knowledge or qualifications to enrol in this course. Career path Mental Health Nurse - £24K to 40K/year. Psychiatric Support Worker - £18K to 28K/year. Counsellor - £22K to 40K/year. Clinical Psychologist - £35K to 60K/year. Psychiatric Technician - £20K to 32K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Mental Health/Psychiatric Technician (MENT) Course
Delivered Online On Demand1 hour
£12